adding second google account issues - Mate 8 Q&A, Help & Troubleshooting

Hi guys!
I have recently got an "international" C185 middle east afrika NXT-L29 3/32Gb Mate 8 and having issues with adding more than one google account.
First, when I received it I could not have first account set up since I did not have "enter google account email" screen showing up. It flashed for a second but then was skipping to "confirm password". Then I hard reset it and was able to get it set up with android start up wizard. However adding second account afterwards skips me to password again.
Do you know what would cause this issue (corporate restricted phone, market specific, etc.) and how to solve it. Google Apps Admin does not work for me as I do not have a business account with google.
Thanks!

Can anybody check and report back if you can add another google account? Your help is highly appreciated!

Related

[Q] Windows Live account problem

My Focus acts weird when I add the first windows live account.
When I plug in my live account, then
"[email protected]" is added as a live account
(with a random password.)
So the access to market apps is completely blocked
and since the first live account is not deletable I have to hard reset each time.
Is there anyone having same problem? What would be solution?
Thanks in adv.
This is a first
chocoberry said:
My Focus acts weird when I add the first windows live account.
When I plug in my live account, then
"[email protected]" is added as a live account
(with a random password.)
So the access to market apps is completely blocked
and since the first live account is not deletable I have to hard reset each time.
Is there anyone having same problem? What would be solution?
Thanks in adv.
Click to expand...
Click to collapse
"[email protected]" is the sample email you see in the field where you are to enter your own email address that is associated with your main Windows Live account. The password field should be blank, though - no characters at all.
Are you saying that you can setup your Live account fine, and then another account appears afterward that you haven't set up?
wspaw said:
Are you saying that you can setup your Live account fine, and then another account appears afterward that you haven't set up?
Click to expand...
Click to collapse
Yes, I setup my Live account at settings, and random account appears.
Here are some screenshots.
http://yfrog.com/h0a12rjj
http://yfrog.com/h7v5gj
Like this, "[email protected]" is actually added as the primary Windows Live account. On Marketplace the account is also "[email protected]" and I can't change it.
(I know this address should be an example.... but here it is weird.)
By the way, I think I posted this on Focus forum, but I don't know why it ended being in WP7 forum. Although it doesn't matter.
Strange
chocoberry said:
Yes, I setup my Live account at settings, and random account appears.
Here are some screenshots.
http://yfrog.com/h0a12rjj
http://yfrog.com/h7v5gj
Like this, "[email protected]" is actually added as the primary Windows Live account. On Marketplace the account is also "[email protected]" and I can't change it.
(I know this address should be an example.... but here it is weird.)
By the way, I think I posted this on Focus forum, but I don't know why it ended being in WP7 forum. Although it doesn't matter.
Click to expand...
Click to collapse
Very strange, indeed. What did Tech Support say?
anything on this?
Having the same problem on a ATT HD7S.
Got my HD7S from ATT yesterday. Still can't get it to set up correctly. No tutorials for the HD7 (or HD7S) on the ATT web site like the box indicates either.
When ever I try to add a Windows Live account (a primary account using an existing Windows Live ID that is not associated with any other device and not modifying the stupid default ATT demo account) it fails. Yes, all spelling and password is correct. The account address then reads "something[at]example[dot]com" and "Attention required" and the account can not be modified or deleted (I assume this is because it is supposed to be the primary phone account?). ATT support is horrible and was absolutely no help.
Stupid thing also keeps showing a Meet Windows Phone kind of screen saver whenever the phone goes idle. I am hoping this goes away once the primary Windoes Live account is set up.
Searching XDA forums for "something[at]example[dot]com" and "Attention required" was also of no help. What should I be searching for?
Really ATT/Microsoft? Right out of the box this thing is a pain.
Any help?
Stupid thing also keeps showing a Meet Windows Phone kind of screen saver whenever the phone goes idle. I am hoping this goes away once the primary Windoes Live account is set up.
Click to expand...
Click to collapse
It sounds like they sold you a phone intended to be a display model for the store. I'd guess that the Live account setup is actually disabled because of this.
Solved!?
MPerz said:
It sounds like they sold you a phone intended to be a display model for the store. I'd guess that the Live account setup is actually disabled because of this.
Click to expand...
Click to collapse
Yeah, same conclusion I came to after some surfing... (damnit can't post links yet because of my noob status)
(http - answers.microsoft.com/en-us/winphone/forum/wp7-sync/windows-live-account-sync-issues/6a6315a9-0455-4fbe-badf-1c8cc38b69a0)
Here is some more info on what the phone was doing in case someone else encounters this:
Somehow the phone was in "dog food" mode which is some kind of internal MS testing or demo mode. I never saw any kind of getting started wizard when turning on the phone, even after a hard reset (Power On while holding Vol Up/Down) which is what new users are supposed to see.
Instead, after the phone would boot, trying to do anything would result in a "Loading..." screen. After a few miniutes, the phone would automaticallyreboot and have all the ATT software loaded along with a dummy "Me" account ([email protected] or something like that) with fake contacts, messages and email like some kind of demo mode.
Trying to add a new Windows Live account would result in "[email protected]" with "Attention required" below the entry in the account list. Clicking on the corrupted entry would not allow you to change the "[email protected]" address, but you could reenter the password. Entering a password resulted in a Captcha (sp?) verification and password reentry. This always failed though.
Took it back got a new one and I would not let the service people touch it this time (they set it up for me last time). This time, I cracked the seal on the box myself, got the [getting started] wizard option right after boot and everything worked fine right out of the box like it is suppoed to happen.
So... either the phone was fubared, the saleperson messed up the setup (how in the world?) or they gave me a demo model? Like MPerz said, my bet is on the last option. @&#! A whole day wasted.
I hope this helps the next poor bastard this happens to.
FYI, the online ATT tutorial for the HD7S is actually at (http - att.deviceanywhere.com/htchd7s/tutorials). It wasn't accessable through the normal support menus this morning, only via that direct link.
Funny part is... I went to a store instead of ordering it online so I could avoid any problems... Oh the pain!
I would recommend finding a way to submit a complaint to Microsoft regarding this. AT&T's treatment of this platform has been shameful; from being relegated to a back corner ghetto in each store to the snail's pace update roll-outs and now it would seem that their sales reps can't even set the devices up properly. It's especially frustrating in light of CEO De La Vega's comments that if Microsoft wants to sell more units, "I think they just need to make it better." (I can't post links yet, so search for the quote to see it in context.)

[Q] Google Account Comptimised - Gmail and Gtalk dont function now

My house mate has an un-rooted HTC Sensation. Recently when going to Gmail on her PC browser she got some kind of message about her account had been accessed from another country and she needed to verify via call or text.
She verified via text and I think changed her password.
Now, Gmail doesn't notify her of new mails, she has to go in and refresh. Also, trying to open Talk means a black screen appears and within a split second it closes, no errors.
I've tried clearing data on all Google apps. I would remove the account and re-add it, but it says I can't as apps are tied to the account.
Any ideas what has happened and how it can be fixed?
Give the Accounts help page a try.
http://www.google.com/support/accounts/bin/answer.py?answer=48598&hl=en-GB
Thanks, but I can't really select any of those. Logging in is fine.
(How do I correct my spelling error in the thread title! lol )
You might be better off using her PC in that case.
I selected option 2 from the original link (I think someone else is using my account) and it lead to this:-
If you still have access to the email address you use to sign in, visit our password assistance page to reset your password and to prevent anyone else from accessing your account again in the future.
Note that resetting your password requires your account recovery options. If your options aren't suitable to reset your password, click the link to the account recovery form (learn more) which will appear at the bottom of the recovery options page.
Click to expand...
Click to collapse
and then to this
Account recovery form
If you find yourself locked out of your account and none of your other recovery options work, your last option is to visit our password assistance page, and click the link underneath the recovery options to verify your identity. This will take you to our account recovery form.
Take time to fill out each section of the form to the best of your ability. It was designed to ensure that no one can gain access to your account except you.
For example, if you use Gmail, you can provide the verification code you received when you first created your account. The verification code is a unique set of letters and numbers that identifies you as the creator and owner of your Gmail address. Since Google doesn't collect a lot of information about you when you sign up for an account, we will also ask you questions like when you created your account, what Google services you use, and who you email frequently (if you use Gmail).
If you fill out the recovery form and aren't successful on the first try, you can try again. Make sure to wait until you receive our reply before you submit another report. Important: Try to provide as much information as possible on each attempt. Each submission is evaluated independently.
If you're unable to recover access to your account using the recovery form, you can create a new account. Gmail usernames cannot be recreated, so if you were using Gmail, please pick a new username.
Click to expand...
Click to collapse
What I'm saying is, none of them apply. She's reset/changed her password now and can use her account no problem. The issue is app/phone related.
I have started a new thread in the mobile section of the Google help forum though, thanks.
Right I'm with you. Confusion rules!

Problem with Google Account Disabled

Hi everybody,
I have a little problem with my Google Account. About 1 year ago, my account (alessio.buccoliero) has been disabled. I've created a new one (alessio.buccoliero.new), and it has been disabled too. At that point, I've created a new one, changing the name, and it worked for a while, until yesterday (disabled). I need a Google Account because I have an Android Phone but I don't want to create one every 3 months. If I try to contact Google, they don't reply to me and don't explain why they disabled the account.
I don't use Google services in any wrong way, AFAIK, but I noticed that the ban occurs when I try to upload photos on Picasa or use Google Drive (recently) or Google+.
Does anybody know if Google uses a sort of "blacklist" of users that have been banned once or more time in order to disable their account recursively?
Does anybody experienced the same problem?
Any help is welcome.
Thanks in advance,
Alessio
Same thing happened to my friend today for no reason. Not sure how to fix it :-\
Mmmh, thank you. It's very strange...
Anyone else?
Alessio
What is the message that tells you it is disabled? And when do you get that message?
Sent from my GT-I9100 using XDA
What is your banned Message ?
There is a high relevance to the actual email or notification or email address you set as your original email address when creating gmail account
now your secondary email should have a mail from google telling you why you were banned
When I try to login with my credentials I'm redirected to a page that contains this message.
Account has been disabled
If you've been redirected to this page from the sign-in page, it means that access to your Google Account has been disabled.
In most cases, accounts are disabled if we believe you have violated either the Google Terms of Service , product-specific Terms of Service (available on the product page), or product-specific policies. Your account has not been deleted, your data is still intact, and it might be possible to regain access to your account.
Why Google disables accounts
Google wants to ensure that everyone has a chance to safely and securely connect and communicate. To help preserve this environment, Google reserves the right to:
Suspend a Google Account from using a particular product or the entire Google Accounts system if there is a violation of the Google Terms of Service , product-specific Terms of Service (available on the product page), or product-specific policies.
Terminate your account at any time, for any reason, with or without notice.
Next steps for disabled accounts
Please start by reviewing the relevant Terms of Service. Then, if you think your account should not have been disabled, please contact us.
Click to expand...
Click to collapse
I tried to send them emails and messages but they don't reply to me and I have no messages from google in my secondary mailbox (the one I've provided when set up the account).
Really, don't know what is happening...

N5/Lollipop account setup = Sorry google doesn't recognize that email

Hi,
today I installed the factory image of lollipop on my n5. When I try to set up my second google app account I got the error: "Sorry google doesn't recognize that email"
My main google app account works fine, but my second not. The bad thing is, that I use my second account for buying apps at the play store for years.
The account worked fine at 4.4.4 and is still running on my n10 with 4.4.4.
I can use it with play.google.com, g+ .... but not on the phone.
Does someone have an idea?
bye,
Clou
Clouseau219 said:
Hi,
today I installed the factory image of lollipop on my n5. When I try to set up my second google app account I got the error: "Sorry google doesn't recognize that email"
My main google app account works fine, but my second not. The bad thing is, that I use my second account for buying apps at the play store for years.
The account worked fine at 4.4.4 and is still running on my n10 with 4.4.4.
I can use it with play.google.com, g+ .... but not on the phone.
Does someone have an idea?
bye,
Clou
Click to expand...
Click to collapse
Hi,
I'm afraid I can't offer a solution, but when I try to add my secondary email to my N5 on lolliopop I get the message "email address and password do not match".
It's not a big deal for me at the moment as I can log in to gmail on the Chrome app (incognito saves signing out ) so not too fussed about adding it as a " user".
Just thought I'd share that I'm experiencing the same issue.
Kate
K8livingston said:
Hi,
I'm afraid I can't offer a solution, but when I try to add my secondary email to my N5 on lolliopop I get the message "email address and password do not match".
It's not a big deal for me at the moment as I can log in to gmail on the Chrome app (incognito saves signing out ) so not too fussed about adding it as a " user".
Just thought I'd share that I'm experiencing the same issue.
Kate
Click to expand...
Click to collapse
For the moment I solved my problem that way:
Install 4.4.4 Factory Image
Setup both Google Apps accounts
Install the Sideload Update (LRX21O-from-KTU84P)
Now I have both accounts working under 5.0
Maybe is not the same problem but I couldn't setup my email because was saying I can't access to Internet trough my email... LOL
No idea why.
I entered in Gmail allow devices and applications.
I desactivate my email app and device_ allow acces_, whatever and the entering again in my email in the nexus5, I could setup up my Google account and email.
Maybe you can play with those options Good luck.

Recover google password

Hey buddies, I'm looking for some help
Basically I changed the pass of my main Google account one week ago being sure that my browser saved it like I always do but it didn't happen.
I forgot it (prob I'm missing some words) and I can't retrieve it because Google is a ***** one, I tried many times to recover it fullfilling all the camps but I can't complete the recovery mail one since the mail that i I linked with the acc is expired somehow
So I'm looking for a way to recover the pass directly from the phone since I'm still logged in there, I tried with sniffing packets within my wifi but I got nothing and with looking for some database but nothing again
Any ideas or software that can help me out?
h320 said:
Hey buddies, I'm looking for some help
Basically I changed the pass of my main Google account one week ago being sure that my browser saved it like I always do but it didn't happen.
I forgot it (prob I'm missing some words) and I can't retrieve it because Google is a ***** one, I tried many times to recover it fullfilling all the camps but I can't complete the recovery mail one since the mail that i I linked with the acc is expired somehow
So I'm looking for a way to recover the pass directly from the phone since I'm still logged in there, I tried with sniffing packets within my wifi but I got nothing and with looking for some database but nothing again
Any ideas or software that can help me out?
Click to expand...
Click to collapse
There is no need to use software or any kind of "hack" to recover the password if your are signed into the device with that account, as you claim you are.
If you're signed into the phone with the same Google account, use the "forgot password" feature, it will send an email to your gmail account, then just open the gmail app on the device and then find the email they send to change the password. If you are signed into the device with that account then you have access to the gmail app and the email for that account so this method should be sufficient.
Sent from my LGL84VL using Tapatalk
Droidriven said:
There is no need to use software or any kind of "hack" to recover the password if your are signed into the device with that account, as you claim you are.
If you're signed into the phone with the same Google account, use the "forgot password" feature, it will send an email to your gmail account, then just open the gmail app on the device and then find the email they send to change the password. If you are signed into the device with that account then you have access to the gmail app and the email for that account so this method should be sufficient.
Sent from my LGL84VL using Tapatalk
Click to expand...
Click to collapse
Hello mate, thanks for you reply.
Yes, I'm logged into my main phone with the account that I'm trying to recover. If I do the "forgot password" feature from the browser or from the phone directly it will ask me the same things like it already did. I can complete all steps apart the mail one since the recovery mail is expired (my bad that I didn't change it).
For that I'm looking for some software/tricky way.
Regards.

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