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This S6 crashed on the floor, the back cover is destroyed and it doesn't boot, well it start with the Samsumg logo as usual, but after that black screen and blue led.
I tried everything hard reset in recovery mode and i reflashed the firmware, but nothing.
I disassembled it looking for some visible damage on the mobo but nothing.
thanks
fraspax said:
This S6 crashed on the floor, the back cover is destroyed and it doesn't boot, well it start with the Samsumg logo as usual, but after that black screen and blue led.
I tried everything hard reset in recovery mode and i reflashed the firmware, but nothing.
I disassembled it looking for some visible damage on the mobo but nothing.
thanks
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Click to collapse
First of all you should try to flash your device to STOCK ROM using odin.
If it doesn't work, I think you should take to your to your nearest SAMSUNG Customer Care Center.
Tahmidul said:
First of all you should try to flash your device to STOCK ROM using odin.
If it doesn't work, I think you should take to your to your nearest SAMSUNG Customer Care Center.
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Hi Tahmidul,
I did it, but it didn't worked.
I'm pretty sure it's some IC failure due to the crash, this kind of behavior is not unusual on Sams phone.
SAMSUNG Customer Care Center, they wouldn't waste a minute to understand the problem, they will only change the mobo. And the price is crazy.
thanks
By crash, do you mean it was thrown to the ground?? That's a bummer tho. For the price your gonna pay to fix that you might as well get a new one. I got an s6 that was run over by a truck, the screen was destroyed but it still boots can connect to a PC and receive calls/messages. Didn't bother fixing it just bought the s6 edge
Sent from my SM-G925W8 using XDA-Developers mobile app
For the last couple of weeks I was unable to restart my phone without a yellowish little box with white stripes (5mmx5mm) appearing in the center of the screen I can't even reset it to factory settings because of this. If I want to turn my phone back on I need to let it stay like that for 10-15 minutes than restart it again and it turns on. If I try to restart it right away it comes back. My phone is an Alcatel One Touch Idol 3 5.5 (6045Y) with android 6.0.1.
Are you trying to let the phone boot normally by only pressing the power button or trying to enter recovery mode by pressing volume and power?
audit13 said:
Are you trying to let the phone boot normally by only pressing the power button or trying to enter recovery mode by pressing volume and power?
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I'm trying both. But the same thing is happening. When the phone turns on the little box appears and I can't do anything.
This was happening for the last couple of weeks but after 15 minutes I could turn my phone back on but today I couldn't turn my mobile data on so I restarted the phone couple of hours ago and since then I can't turn it back on.
Sounds like a possible hardware problem. Any way to get it resolved under the manufacturer's warranty?
audit13 said:
Sounds like a possible hardware problem. Any way to get it resolved under the manufacturer's warranty?
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Yeah I begin to think that is a hardware problem because I had to change the screen couple of months ago but the problem appeared couple of weeks ago.
The warranty has expired in december so I will have to deal with this phone for now.
Thank you anyway for your replies.
Good luck with the repair.
Since the problem appears before the ROM loads, it's probably hardware-related. Was the phone recently dropped?
audit13 said:
Good luck with the repair.
Since the problem appears before the ROM loads, it's probably hardware-related. Was the phone recently dropped?
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No first it started having random inputs on the screen. It would fix by locking and unlocking the phone but then I would get really laggy so after rebooting the phone the little box appeared.
MrBuk said:
No first it started having random inputs on the screen. It would fix by locking and unlocking the phone but then I would get really laggy so after rebooting the phone the little box appeared.
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Not for this phone in particular, but from my past experience with replacing screens on different phones (at least half a dozen times)...
Since you had your screen replaced, and you are having a couple of different symptoms that seem to be hardware-related, I would suggest checking the connectors first. It's possible that a connector got dirty or oxidized, or was not attached properly. If you did the job yourself, it shouldn't be a problem for you to check this. If you had a repair shop do it, see if you can get them to look into it.
Another possibility is that the replacement screen assembly might be defective...
MrBuk said:
Yeah I begin to think that is a hardware problem because I had to change the screen couple of months ago but the problem appeared couple of weeks ago.
The warranty has expired in december so I will have to deal with this phone for now.
Thank you anyway for your replies.
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Click to collapse
If the screen was changed by Alcatel services you still in warranty, tell them that you a few times that issue after the reparing but it fix it by him selfe but now he doens´t fix it.
Let´s see what appens!
persona78 said:
If the screen was changed by Alcatel services you still in warranty, tell them that you a few times that issue after the reparing but it fix it by him selfe but now he doens´t fix it.
Let´s see what appens!
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The screen was not changed by Alcatel services. It broke 2 days after the warranty expired.
MrBuk said:
The screen was not changed by Alcatel services. It broke 2 days after the warranty expired.
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...**** ...
Was it fall? Maybe this was what damaged the phone
persona78 said:
...**** ...
Was it fall? Maybe this was what damaged the phone
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Yes it was a fall but I don't think that was the cause for the recent problems I have. Actually in the last couple of days I think I found the real cause. The power button is not working properly so I have to press it really hard in order to unlock my phone. This however was very annoying so I started using an external battery in order to unlock the phone ( When I plug in the phone it unlocks). And since I stopped using the power button almost all problems stopped. ( I said almost because the phone has still random inputs but not as severe as before)
Hi , got this phone 3 days back and have observed that the phone hangs and switches off automatically. This has happened while viewing photos in the gallery or clicking a photo and the last time it was while changing brightness. Any clue why is it behaving this way?
bhavik_kk said:
Hi , got this phone 3 days back and have observed that the phone hangs and switches off automatically. This has happened while viewing photos in the gallery or clicking a photo and the last time it was while changing brightness. Any clue why is it behaving this way?
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Didn't you mess with anything in Developer options?
_jis_ said:
Didn't you mess with anything in Developer options?
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No. Infact i haven't even unlocked the developer options.
bhavik_kk said:
No. Infact i haven't even unlocked the developer options.
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Did you activated some gestures? Settings / Advanced / Gestures...
If not then do factory reset, if it doesn't help then RMA.
Double tap to wake up and finger print gesture are the only 2 things which are turned on.
Then do factory reset, if it doesn't help then RMA.
It is happening with me as well. It switches off and then goes into a bootloop for 5 mins before it starts. I talked to the customer care and they sent a technician but all he did was reset the phone. The problem didn't go. So I filed a replacement for the product. What I could deduce from this (might be wrong) is that this issue has something related to the loose battery(watch Jerryrigeverything's teardown vid) placement gone wrong in Zenfone 6. Either way, if I didn't misunderstand your issue then maybe you should also get your varient replaced.
After my last post in this thread, i had uninstall a gallery app by SB studios(available on play store) and since then the problem has stopped. I have a replacement date till 7th July....will wait till 6th and in case the problem occurs even once, ill put up a replacement request.
Siddharth13 said:
It is happening with me as well. It switches off and then goes into a bootloop for 5 mins before it starts. I talked to the customer care and they sent a technician but all he did was reset the phone. The problem didn't go. So I filed a replacement for the product. What I could deduce from this (might be wrong) is that this issue has something related to the loose battery(watch Jerryrigeverything's teardown vid) placement gone wrong in Zenfone 6. Either way, if I didn't misunderstand your issue then maybe you should also get your varient replaced.
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Click to collapse
Just chiming in, I don't see how a loose battery will cause the phone to hang up and reboot. A loose battery will be a fire hazard. A loose battery connector could short circuit the phone and/or make the phone loose power instantly.
I suggest you reset your phone again and if the problem persists get a replacement. Don't wait for the last day, you'll have to convince the CSR to accept the RMA.
Already place a replacement request. I received a call from flipkart today noon, asking me to start the phone in safe mode and see if the problem persist, do a factory reset. Wierd part was the phone even hung when i was in safe mode. I have informed flipkart abt the current state of the phone and they are sending some technician to my residential place check the phone.
@bhavik_kk That's good to hear, keep us apprised!
The technician from Flipkart.com visited and all he did was a hard reset ....and said the issue will be resolved and left. The phone still switches off suddenly and take atleast 30-45 mins to turn on....as it goes into bootloop..aur the phone screen just simply flickers. I can't even place another return request on the flipkart website and it pops up an error, 'somethin went wrong'... Worst experience with flipkart. #Asus India....please help me with this.
I have the same problem too. It happened after the latest update three days ago. It happened twice while I exit playing clash royale and repeatedly after I exit the camera APP. The phone will turn off and Bootloop after displaying the Asus logo. It will boot normally if I hold down the volume down and power keys together ( Don't ask me why... )
I did a factory reset and after first time setup it just shut down and refuseD to boot at all this time.
I'll have to take it to the local service center later.
Me was also facing that issue and still sometime phone hangs and only black screen, then i have to hard restart the phone.
Hope Asus will come provide update to fix it.
This phone is a joke! It is starting to look as bad as the Samsung Galaxy Fold. Way too many issues need to be resolved. Asus rushed it out in an attempt to compete and they are falling on their faces hard. Don't believe me...just do the research on the many, many issues.
bhavik_kk said:
Hi , got this phone 3 days back and have observed that the phone hangs and switches off automatically. This has happened while viewing photos in the gallery or clicking a photo and the last time it was while changing brightness. Any clue why is it behaving this way?
Click to expand...
Click to collapse
Siddharth13 said:
It is happening with me as well. It switches off and then goes into a bootloop for 5 mins before it starts. I talked to the customer care and they sent a technician but all he did was reset the phone. The problem didn't go. So I filed a replacement for the product. What I could deduce from this (might be wrong) is that this issue has something related to the loose battery(watch Jerryrigeverything's teardown vid) placement gone wrong in Zenfone 6. Either way, if I didn't misunderstand your issue then maybe you should also get your varient replaced.
Click to expand...
Click to collapse
kwongwt said:
I have the same problem too. It happened after the latest update three days ago. It happened twice while I exit playing clash royale and repeatedly after I exit the camera APP. The phone will turn off and Bootloop after displaying the Asus logo. It will boot normally if I hold down the volume down and power keys together ( Don't ask me why... )
I did a factory reset and after first time setup it just shut down and refuseD to boot at all this time.
I'll have to take it to the local service center later.
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Click to collapse
mohitgarg7 said:
Me was also facing that issue and still sometime phone hangs and only black screen, then i have to hard restart the phone.
Hope Asus will come provide update to fix it.
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Click to collapse
Are you all from India?
Do you have the same mobile operator or not?
How old is your SIM card?
Are you using VoLTE?
bhavik_kk said:
The technician from Flipkart.com visited and all he did was a hard reset ....and said the issue will be resolved and left. The phone still switches off suddenly and take atleast 30-45 mins to turn on....as it goes into bootloop..aur the phone screen just simply flickers. I can't even place another return request on the flipkart website and it pops up an error, 'somethin went wrong'... Worst experience with flipkart. #Asus India....please help me with this.
Click to expand...
Click to collapse
Just call the customer service again (take the number from the website). You'll again get frustrated while explaining a new person the whole problem all over again. They'll send the technician again (hopefully the same one). Just tell him that the reset didn't work (or record a video of the bootloop) and he'll approve the replacement. It worked for me (got the replacement) and hopefully will work for you too.
_jis_ said:
Are you all from India?
Do you have the same mobile operator or not?
How old is your SIM card?
Are you using VoLTE?
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Click to collapse
I am from Hobg Kong. My phone was functioning well before the latest update last week.
Its funny when I took my phone to the service center it has rebooted by itself (I tried for an hour earlier but the phone has refused to boot no matter how I tried) and everything seens to be fine. Luckily I have recorded a video of the malfunction earlier at home to prove my case !
kwongwt said:
I am from Hobg Kong. My phone was functioning well before the latest update last week.
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What version was functioning well for you?
What version broke your phone?
Did you use VoLTE prior to boot loop?
_jis_ said:
What version was functioning well for you?
What version broke your phone?
Did you use VoLTE prior to boot loop?
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My phone is not with me so I cannot tell you exactly which version it was. As I said, it was Ok before the latest upgrade a few days ago. I have been using volte since day one. I doubt it caused the problem because when reboot happened, I was at home using WiFi.
When I turn on phone it shows boot logo, but then black screen appears. Sound and touch work but screen is "dead" (only when system is running).
hardware problem, replacement of the motherboard or display
Is there water in the device?
if not, did you install modifications in the system (gsi, custom firmware, custom boot, etc.)?
(Google Translate Russian>>English)
Привет. No, It just suddenly went black after reboot¿. For no reason.
EnderPBO said:
Привет. No, It just suddenly went black after reboot¿. For no reason.
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flash new rom if not fixed you should change your display hardware
Everyone who had this problem either got wet (the child licked the phone, etc.), or dropped it
There are a lot of such killed devices in Russia, and almost all of them had water. They were helped by the replacement of the screen
VladSector said:
Everyone who had this problem either got wet (the child licked the phone, etc.), or dropped it
There are a lot of such killed devices in Russia, and almost all of them had water. They were helped by the replacement of the screen
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Click to collapse
That sounds weird to replace screen if it works. Recovery, boot screen etc show up with no problem but when soft is running it turns black. I've been trying hard reset, reinstalling software etc but It doesn't work. Even guy at local repair service can't do anything about it.
EnderPBO said:
That sounds weird to replace screen if it works. Recovery, boot screen etc show up with no problem but when soft is running it turns black. I've been trying hard reset, reinstalling software etc but It doesn't work. Even guy at local repair service can't do anything about it.
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only replacing the display, this is a hardware problem, it cannot be solved by software.
for those who had such a problem, only a replacement helped them (in some cases, it only helped to replace the motherboard)
me too
I have the same problem with a customer's a51, it's very strange, I did hard reset, flashed a new firmware, but when it turns on it stays on the boot logo and then when it enters the os it remains the boot logo and if I press the lock screen button remains black, I also activated the voice assistant for the blind and it actually says "screen off" "screen on" etc ...
For those who have this problem, one of my family member A51 was dropped in water and had this problem. I tested every software reset factory and reinstalling official ROM. but the screen went off but voice assistant could be heard. screen worked properly in recovery mode. I gave it to unofficial repair center. after a lot of tests they said mainboard must be changed and LCD had critical issue. both of them must be replaced. Somebody say that Samsung mobile quality is better than Xiaomi !! )
Hello, yesterday I received my phone. For the first hour it was working fine. But later, when I locked the phone I couldn't enter my password or shut down because phone started touching random things by itself. Did a factory reset but after that I can't even setup the phone because it doing random things by itself. Tried to discharge the phone and leave it overnight. But the next day it was the same story. I even peeled of screen protector but no luck. I think it's not system related issue, might be that I got the faulty one with bad touchscreen? Has anyone had this issue?
Mine doesn't has any touch issues. Seems a manufacturing defect, better off exchanging/returning it.
Return it asap, it was a problem on my mi9se and it only becomes worse
VyktorJonas said:
Return it asap, it was a problem on my mi9se and it only becomes worse
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The problem is that I bought it overseas and returning it back would take very long because of the corona I"m wondering what's the problem could be, touchscreen or something more serious like motherboard. If it only screen I might change it by myself
Return it under warranty. The second you open it that is gone and if the problem persists, then you are screwed...
Not only have you lost the purchase price of the phone but the cost of the replacement screen too which generally aren't cheap...
ultramag69 said:
Return it under warranty. The second you open it that is gone and if the problem persists, then you are screwed...
Not only have you lost the purchase price of the phone but the cost of the replacement screen too which generally aren't cheap...
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Yeah, I get it. Also, Xiaomi have international warranty or only local? Because would be great if it could be changed at my country. But as far as I know it has just local warranty from where it was bought or am I wrong?
dovis838 said:
Yeah, I get it. Also, Xiaomi have international warranty or only local? Because would be great if it could be changed at my country. But as far as I know it has just local warranty from where it was bought or am I wrong?
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since it's a brand new phoen and you just bought it, I;m sure the store in which you bought it from has to accept the phone back, I can't stress this enough, please return your phone for your own good
Try use 60hz screen setting
Also, how did the problem start?
Alvian_P said:
Try use 60hz screen setting
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I can't even setup my phone now. I'm at miui startup after factory reset.
VyktorJonas said:
Also, how did the problem start?
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Idk, just randomly. I was using it for about an hour. Locked the phone for about 5min. And after that I couldn't enter my pin and read fingerprint because phone started randomly touching screen. I can't even shut down the phone screen is always on until battery discharges.
dovis838 said:
I can't even setup my phone now. I'm at miui startup after factory reset.
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Click to collapse
Try use OTG wireless mouse. Connect mouse dongel with OTG type C.
Alvian_P said:
Try use OTG wireless mouse. Connect mouse dongel with OTG type C.
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Tried this. Still impossible to press anything because phone keep doing random things
dovis838 said:
Tried this. Still impossible to press anything because phone keep doing random things
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from where is your phone region? it can happen from many possibilities. maybe from the kernel. You can try to flash using miflash according to the firmware region.
or try to enter stock recovery, is it random touch or not. (vol + & power)
new phone is still a warranty, it's good to go to a xiaomi service center
My case was, when the phone was brand new power button was stucked . But after using it few times, everything was fine. It didn't happen again
Sent from my M2007J20CG using Tapatalk
My unit is a little more than a month old, and it started doing the same thing right now (about 10 minutes ago) randomly, while I was videochatting with someone. Did anyone solve this issue?
lorinet3 said:
My unit is a little more than a month old, and it started doing the same thing right now (about 10 minutes ago) randomly, while I was videochatting with someone. Did anyone solve this issue?
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In my case it was faulty digitizer, after replacament everything is fine. I bought it overseas so no international warranty, but seller refunded me half the price. I went for the screen replacment and after that everything works fine.