problems setting up Samsung Pay Beta - Samsung Gear S2

Anyone else having these problems? I got the Samsung Pay beta link in my Gear app, it installed the app on the watch (bluetooth classic) and on my Note 4 phone, but when I try to get it to work, I've run into a wall: on the phone side, after I enter my credit card info, after it tries to confirm it, I get a notification saying "Gear not responding. Try again." (And trying again does not work.)
On the watch side, if I long press the back key to initiate Samsung Pay, I dial through the set of instructions and press the "Start using Samsung Pay now" arrow on the last screen, I get a screen saying "Access denied. An unauthorized modification has been detected. Samsung Pay Gear will be initialized."
I've done soft and hard resets, deleted and reinstalled the Gear app on the phone, no change. And I wasted a couple of hours with various branches of Samsung's support folks, mostly explaining to them stuff I knew that they didn't. Any help would be appreciated, especially if you've tried and succeeded in getting Samsung Pay Gear to work with a Note 4 phone. Thanks all.

I hit reset on the Samsung pay beta screen within the gear app. That cleared the settings and now it works
Sent from my SM-G930P using XDA-Developers mobile app

same issues
cwb1231 said:
I hit reset on the Samsung pay beta screen within the gear app. That cleared the settings and now it works
haven't done the above yet, but i installed 2 credit cards fine, then a few hrs later i tried a couple more, multiple error messages from, communication error with gear device to application failed. called samsung they don't know what to do. plus it seems my messages aren't getting too me like they used to.
Also, when i go to the gear part on the phone where you can rearrange the applications and delete them, they have 2 samsung pay apps showing, and neither one says beta after it. i think they have major bugs and were just going to wait for an update. sure is nice being able to pay with my watch with the cc's i have on. , now ill use samsung pay.
Click to expand...
Click to collapse

I had the same problem with loading 2 cards then later on errors. The reset worked. Also Samsung pay isn't like the other apps we load. It has a connection to the firmware loaded on the watch
Sent from my SM-T377P using XDA-Developers mobile app

Thanks for the responses. The reset in the Samsung Pay beta screen did not help for me, but it will probably help for someone. Are either of you using a Note 4, by any chance? If so, what firmware are you on on the watch? (I'm in the NE US, and the latest firmware update hasn't rolled out here yet.)
So nobody else has seen this?:
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I have s7 in CT and am on cpc5 on the watch (classic)
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cwb1231 said:
I have s7 in CT and am on cpc5 on the watch (classic)
Sent from my SM-G930P using ]
I have a S7 edge. my watch stopped transmitting the nfc signal with the 2 cards that are loaded. i then reset it and then was able to put the 2 cards on and is working. i did notice that you need to have the info from the card appear EXACTLY like it appears on the credit card. i have a middle initial on one and not on another. when the card with shouldn't have had a middle initial was fixed, it worked fine.
The only cards i can't get to work are the ones from wells fargo. it gets to the point were wells fargo has you sign the agreement then won't go to the next step, just gives me an error and to try again. I've tried everything i can think of and those Wells Fargo cards just wont work. they work great on the phone just not on the watch.
i also noticed when i get into the gear area where you can rearrange the apps on the watch, you can also delete the application, its has samsung pay listed twice and it doesn't say beta.
ideas?
Click to expand...
Click to collapse

Did you check if all the WF cards are NFC/Samsung pay approved for watch. I found out from Citi that my. AA visa card is not approved for SP
Sent from my SM-G930P using XDA-Developers mobile app

tstreete said:
Thanks for the responses. The reset in the Samsung Pay beta screen did not help for me, but it will probably help for someone. Are either of you using a Note 4, by any chance? If so, what firmware are you on on the watch? (I'm in the NE US, and the latest firmware update hasn't rolled out here yet.)
So nobody else has seen this?:
Click to expand...
Click to collapse
Mines the same thing. I have the non 4g classic version. And using a galaxy s7 edge
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mobeast17 said:
Mines the same thing. I have the non 4g classic version. And using a galaxy s7 edge
Click to expand...
Click to collapse
Well, if you're getting the same "access denied" screen with your S7 Edge then I guess it's not simply that I'm on a Note 4. Have you been able to try another phone to see if there's something about the phone that's causing the problem?

tstreete said:
Well, if you're getting the same "access denied" screen with your S7 Edge then I guess it's not simply that I'm on a Note 4. Have you been able to try another phone to see if there's something about the phone that's causing the problem?
Click to expand...
Click to collapse
It's the only phone I have at the moment. Spoke with Samsung pay support and he gave me the normal run around about resetting it and all that. Which I already did before I called. Then he stated maybe because I didn't have the update that is supposedly out. Which my watch still didn't get.
Sent from my SM-G935T using XDA-Developers mobile app

cwb1231 said:
Did you check if all the WF cards are NFC/Samsung pay approved for watch. I found out from Citi that my. AA visa card is not approved for SP
Sent from my SM-G930P using TE]
yes, both Wells fargo are on the list. They work great on the phone, just can't get the watch to take them. it goes to wells fargo but the other cards they sent a sms code to validate it but got the error message during that point.
also, having samsung pay show up twice in my gear settings makes me wonder, the place where you can delete apps on the watch. doesn't say beta either just samsung pay. I've sent in multiple bug emails so hopefully they can fix it.
Click to expand...
Click to collapse

mobeast17 said:
It's the only phone I have at the moment. Spoke with Samsung pay support and he gave me the normal run around about resetting it and all that. Which I already did before I called. Then he stated maybe because I didn't have the update that is supposedly out. Which my watch still didn't get.
Click to expand...
Click to collapse
Yeah my experience is that Samsung Support in general is a black hole of polite cliches. I'm trying to get this case bumped to another level via email, so far with no success. (And while it's possible that the firmware update would fix it -- I haven't gotten it yet either -- there are clearly folks who've got SP working without the update. So there's some kind of gremlin somewhere.

tstreete said:
Yeah my experience is that Samsung Support in general is a black hole of polite cliches. I'm trying to get this case bumped to another level via email, so far with no success. (And while it's possible that the firmware update would fix it -- I haven't gotten it yet either -- there are clearly folks who've got SP working without the update. So there's some kind of gremlin somewhere.
Click to expand...
Click to collapse
Yeah I'm sure the update would help. But you're right. I've seen so many ppl without it have it work perfectly
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How to get Samsung Pay
Offtopic: How do you get Samsung Pay on the smartwatch? I know it is in beta, but where can i find the app?
I have a Galaxy Alpha, Samsung Pay is not supported yet on this smartphone, does that mean i won't be able to use my gear to pay?
Kind regards!

Bucky208 said:
Offtopic: How do you get Samsung Pay on the smartwatch? I know it is in beta, but where can i find the app?
I have a Galaxy Alpha, Samsung Pay is not supported yet on this smartphone, does that mean i won't be able to use my gear to pay?
Kind regards!
Click to expand...
Click to collapse
If your phone and location -- it's U.S. only, afaik -- are eligible for the SP beta, when you run the Gear manager on your phone, there will be a "Samsung Pay Beta" option on the first screen. (Make sure your Gear manager app is the latest version available.)

mobeast17 said:
Yeah I'm sure the update would help. But you're right. I've seen so many ppl without it have it work perfectly
Sent from my SM-G935T using XDA-Developers mobile app
Click to expand...
Click to collapse
FWIW, I finally got the S2 firmware update, and it did not solve the "Access Denied" on watch/"Your Gear is not responding" on phone errors. A week ago, Samsung support finally emailed me that "We have escalated this issue to our appropriate department for further review and consideration." But I have heard nothing since. Let's hope somebody's working on it.

tstreete said:
FWIW, I finally got the S2 firmware update, and it did not solve the "Access Denied" on watch/"Your Gear is not responding" on phone errors. A week ago, Samsung support finally emailed me that "We have escalated this issue to our appropriate department for further review and consideration." But I have heard nothing since. Let's hope somebody's working on it.
Click to expand...
Click to collapse
Same here. Got the update this morning. Was hoping that it fixed it. Nothing. I get the same error messages as you. Lets hope man. I was really looking forward to using it in the gear
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mobeast17 said:
Same here. Got the update this morning. Was hoping that it fixed it. Nothing. I get the same error messages as you. Lets hope man. I was really looking forward to using it in the gear
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Click to expand...
Click to collapse
Can I ask when you bought your watch?
Trying to chase down a possible cause of this problem: I noticed over on Samsung's website under registered devices that they think I purchased the watch in Jan. '16, when I actually bought it in Oct. '15. Someone over on the Samsung community forum with the same "access denied" bug has a similar confusion about purchase dates, who also bought just after it was released. I'm wondering if the discrepancies might be making the security system for Pay on the watch freak out.

tstreete said:
Can I ask when you bought your watch?
Trying to chase down a possible cause of this problem: I noticed over on Samsung's website under registered devices that they think I purchased the watch in Jan. '16, when I actually bought it in Oct. '15. Someone over on the Samsung community forum with the same "access denied" bug has a similar confusion about purchase dates, who also bought just after it was released. I'm wondering if the discrepancies might be making the security system for Pay on the watch freak out.
Click to expand...
Click to collapse
As soon as the classic released I got it. Not sure when that exactly was last year, August? Or September
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Related

Initial impressions of Samsung Pay

So today I went ahead an opened a Bank of America account so I could try Samsung pay.
Initial setup: Initial setup is a pain, you have to call BoA after you open the account and answer 4 obscure questions from your "credit check".
Usage: I've used the card 3 times now. I've discovered you want to scan your finger print after the machine is waiting for the card. If you scan your fingerprint before the swipe card, you can actually crash the POS machine. So today I crashed a local gasstation POS.
If anyone has any questions, shoot away.
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Has anyone else experienced this or can emulate the results?
I have not experienced this. I got my account working yesterday but have had mixed results. It worked using NFC at McDonald's, but I haven't been able to get the MST to work, it failed at Starbucks and a local frozen yogurt place.
I feel like such an idiot when it doesn't work, with the cashier looking at me like "why are you putting your phone next to where I swipe a card?"
I've had mixed results so far. When it works, it works great! I have found that while it may work at some places, there are some lime 7-11 that it doesn't. I get declined at 7-11
Sent from my SM-N920T using XDA Free mobile app
I've been using samsung pay at different locations using the MST technology and it all work's just fine. When I say MST I mean places that's don't even have NFC terminals. So far loving Samsung Pay
I use it with the nfc off. Only mst everywhere. I find its has worked everywhere but one of the two 711s I've been to, and the Starbucks I frequent.
It seems when ever I use it where there is no nfc, the cashier is always sooo curious. Prolly deal with apple pay users everyday throwing a fit they don't have the technology yet.
I agree. Sooooo embarrassing when it doesn't work. I also try not to use it where the scanner is on the POS systems behind the counter(like starbucks).
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Does samsung pay automatically turn on nfc when you scan your fingerprint? can you use it without having nfc turn on and just rely on MST?
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Mu5ic92 said:
Does samsung pay automatically turn on nfc when you scan your fingerprint? can you use it without having nfc turn on and just rely on MST?
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
Yes, you can use it without NFC on, but only if you are using the MST type of transaction.
Has anyone that had Samsung Pay had to do an exchange and gotten Samsung Pay back on the new device?
I had to exchange my note 5 and I thought maybe because it was link to my account I would still have it but I don't.
I guess I have to go through the whole process again, but I don't even see the link live for new testers
ThC23 said:
Has anyone that had Samsung Pay had to do an exchange and gotten Samsung Pay back on the new device?
I had to exchange my note 5 and I thought maybe because it was link to my account I would still have it but I don't.
I guess I have to go through the whole process again, but I don't even see the link live for new testers
Click to expand...
Click to collapse
@TEKHD posted a link, take a look here.
http://forum.xda-developers.com/showpost.php?p=62838178&postcount=3
chipworkz said:
@TEKHD posted a link, take a look here.
http://forum.xda-developers.com/showpost.php?p=62838178&postcount=3
Click to expand...
Click to collapse
Thanks, that's a flashable zip, but I'm not rooted yet.
Ok people! (sorry for all caps just wanna get my message across).... For everyone having issues with it at like starbucks and 7-11....what i've found out that works for me is to run it as "credit"... Don't use it as debit.... I think it confuses the pos somehow? Give it a try!
ThC23 said:
Thanks, that's a flashable zip, but I'm not rooted yet.
Click to expand...
Click to collapse
Yes but the apk is inside the zip in the app\SasungPayStub folder. I haven't ran stock in a long time but I thought you can use a file explorer and sideload the apk can't you? You need to make sure that Unknown sources is turned on in your Lock screen and security settings.
tommason1968 said:
I've had mixed results so far. When it works, it works great! I have found that while it may work at some places, there are some lime 7-11 that it doesn't. I get declined at 7-11
Sent from my SM-N920T using XDA Free mobile app
Click to expand...
Click to collapse
I got declined at first at 711 but that was cause the person behind the register canceled payment when I put phone up cause he didn't know that SSP works with their old system. I told him it works and he set it to pay again and he was mind blown
ThC23 said:
Has anyone that had Samsung Pay had to do an exchange and gotten Samsung Pay back on the new device?
I had to exchange my note 5 and I thought maybe because it was link to my account I would still have it but I don't.
I guess I have to go through the whole process again, but I don't even see the link live for new testers
Click to expand...
Click to collapse
I contacted SP about this, and they told me they wouldn't be updating any IMEIs anymore because it was so close to the launch date. Sucks, but we just have to wait until Monday (12am PDT I'm told).
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darkjedi said:
I contacted SP about this, and they told me they wouldn't be updating any IMEIs anymore because it was so close to the launch date. Sucks, but we just have to wait until Monday (12am PDT I'm told).
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
Yeah true, didn't realize it's supposed to launch in Monday. Guess I'll wait lol. That's probably what the new update is about, to be able to get Samsung Pay easier to the masses.
Thx for the heads up
what sucks is that even though when it was announced chase was suppose to be a partner i dont see any info anywhere that backs it up anymore. very limited in terms of what cards can be used.
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Does anyone know if I go back to stock am I able to use Samsung Pay? Or once your rooted Knox is tripped for good. Haven't used a Sammy phone in a while
Sorry, once you've tripped knox, you no longer can use Samsung Pay.
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This sucks official release still limited
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Samsung Pay Working on Verizon Note 5!!!

My brother just got Samsung Pay working on his Verizon Galaxy Note 5!!! Check out the video, where he explains how he did it.
https://youtu.be/_A4r6CDAwUQ
It looks like they unlocked Samsung Wallet on the latest OTA. I was going to post documentation when someone posted about the new OTA but I was too lazy to upload the images online and crap from my phone. I'm sure if I look now someone posted it
I'm stuck on activation pending. Even though my card yes been activated.
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Had to sideload the apk and framework, but it's up and running somewhat. Now just have to find a card that's compatible with it.
Did you get past this?
Gurule92 said:
Did you get past this?
Click to expand...
Click to collapse
No, and bank of America can not find anything wrong. It's activated on their side.
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Same with us bank.. muse be Verizon
Gurule92 said:
Same with us bank.. muse be Verizon
Click to expand...
Click to collapse
According to samsung, this is why it's not activated on their end. They couldn't even see my card. They also suggested that even if the card did get pass this point it would probably fail when trying to actually use samsung pay due to verizon not supporting it.
Also the framework can not be uninstalled.
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We are getting screwed!! Samsung is giving away free cases or wireless charger for those who sign up for Samsung pay.....
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I love how these 2 come in here all excited that they got it working, yet they don't even have it working on their device. Dopes. Next time you say you have something working it should actually be working and you should have it working. "Hey, I can fly to Mars, here's a video of me building a spaceship out of old pizza boxes, one day I will try it out but now all you can fly to Mars."
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I work for Verizon, I would like to be clear that on the latest update, samsung pay features were unlocked from the device. Verizon does not "officially support samsung pay" but it is compatible with our phones.
---------- Post added at 12:33 AM ---------- Previous post was at 12:31 AM ----------
Now it is up to samsung to allow verizon phones without an official partnership. Verizon has unlocked the necessary functions that were previously locked.
According to the video in the OP, that guy has subscribers who have paid at Walmart and gas stations. I'd sure like to see a video
I just side loaded it all went well and it works but my card won't activate, have the update and used american express. Got the email from Samsung and all and says my device isn't supported when attempting to do the free wireless puck.
Card has to activate to qualify
I have an AmEx Blue cash and get to validating card info...then agree to all...then always, "registration failed." My fathers american express said it wasnt supported either (on a AT&T Note 5. his citi visa worked)
Ok, hold the boat. You guys are seriously typing your bank card info into an apk you downloaded from some guys Google Drive?
No offense to anyone, and I'm sure it isn't hacked. But REALLY!??
I am told to say this:
Verizon is examining Samsung pay right now. We want to make sure that our customers have the latest technology but we also want to make sure it is safe and secure.
Click to expand...
Click to collapse
And
I understand that you are not happy, %Fname%. Have you tried using Android Pay?
Click to expand...
Click to collapse
Oh God it sounds so familiar.... Why...
Google Wallet is being evaluated to make sure it is safe. Have you tried using Soft Card?
Click to expand...
Click to collapse
Here is the talk going around the office:
Verizon required Samsung to block access to the features that makes Samsung pay work. The latest update that black was removed because negotiations with Samsung led Verizon to agree in opening the device up before the official release in case an agreement was made . At this time we are now able to install the Samsung Pay framework, and the phone will automatically give it special permissions to access elements of the phone (Possible root exploit???). But Verizon and Samsung did not come to an agreement to support Samsung pay, and most likely will not. Samsung likely would like a department dedicated to mobile payments and trained employees to assist with problems, Verizon is not willing to do this for a competitor to their current agreement with Android Pay. It is now up to Samsung to officially support Samsung Pay without Verizon's agreement. In theory if we made a modded APK that tricked Samsung into thinking we are on another device that is supported our cards would activate.
I love how at&t, tmo, sprint... All are OK with Samsung pay (legit fears or $$ or whatever). Yet, Verizon thinks they're smarter and sees it's not safe when no body else does, or thinks they can make money off not having it, when nobody else does or I have no idea. At&t is huge, the original iPhone love child, yet they seem to be on with this. Verizon just doesn't like to do things bc of any monetary advantage withholding it. They blocked GPS for heaven's sake when it was just starting. Who blocks GPS?!?
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Same issues got my citi card added called citi they say it's activated. Have the activated email but it still shows verify in Samsung pay. I tried many different ways one time I got it to show activated but pending but that sat there forever so I'm giving up
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I downloaded/installed Samsung Pay and its framework early yesterday (Sept 28), but didn't get around to launching it like everyone else. When I woke up this morning at 6am, I noticed that the OTA security update finally decided to rear its ugly head as a notification. I postponed the update until 5pm. After making a few runs, I finally made it back home.
Free of distractions, and with Samsung Pay being a hot topic on the tech sites I frequent, I decided to give it a shot. As soon as I launch the app, I'm greeted with the following message.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
What happens after tapping "OK"? Could this be a software up from Samsung? Nope, as you may have guessed. Verizon has made it so that launching Samsung Pay now forces the official OTA from them.
Upon receiving the update from VZW, Samsung pay will stop functioning altogether. At least, that's what's being reported by the guy who made the comment below.

Samsung Pay in the Google Play store now

The official version of the Samsung Pay app for Verizon phones is in the Google Play store now, but it's not working properly. Everyone who has installed it gets a message, "Update failed. Failed to download the latest version. Try again later." It also generates a notice, "PaymentFramework_VZW installation failed."
https://play.google.com/store/apps/details?id=com.samsung.android.spay
FWIW, someone on Android Central contacted Samsung. They confirmed it is the legit version, but they say it isn't going live until October 20.
Downloaded fine for me and installed security policy update, but stays on screen showing that security policy update is required. I did see in the Play Store that it isn't going live until 10/20 though, so we'll see.
I am on an OE2 rooted device with the SU Binary removed and SU App hidden by Hide My Root. FWIW, Android Pay is installed and working.
matrix0886
mark-in-dallas said:
I did see in the Play Store that it isn't going live until 10/20 though, so we'll see.
Click to expand...
Click to collapse
.......so then why the f*(% would they release it on the play store and not actually activate it until the 20th? That's just stupid.
matrix0886 said:
.......so then why the f*(% would they release it on the play store and not actually activate it until the 20th? That's just stupid.
Click to expand...
Click to collapse
The whole thing is strange. Verizon's CSRs have been saying that it "should" work now -- and it apparently does work on some Note 5's -- but Samsung says it won't be activated until the 20th, when Verizon releases a second system update at noon.
Not showing up in the store now, maybe they took it down.
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Still showing up for me, but I've heard several people (especially those with Note 5's) say they can't see it. Here's the link that works for me: https://play.google.com/store/apps/details?id=com.samsung.android.spay
Kalnel said:
Still showing up for me, but I've heard several people (especially those with Note 5's) say they can't see it. Here's the link that works for me: https://play.google.com/store/apps/details?id=com.samsung.android.spay
Click to expand...
Click to collapse
link does not work for me on my phone or on my PC.
stanfna said:
link does not work for me on my phone or on my PC.
Click to expand...
Click to collapse
Works here
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MrWicked1 said:
Works here
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Click to expand...
Click to collapse
Yup. Still working for me, too.
Showing not found for me
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I have been checking for the past 2 days and the link still does not work for me. Hopefully tomorrow it will work for all. I have a Galaxy S6 and I did get the update from Verizon to my device.
For those that have the app appearing in the play store can you please post your version of the Samsung Pay Framework and the Software build on your devices? I am looking to see if there is any patterns.
Ok, people, let's think logically here, shall we?
1.) People complained because it was on the playstore but not working. It was pulled and now people complain because they can't find it on the playstore. Come on people...really? I think people just want something to complain about.
2.) This is one I fell into because I had a laps in judgement. The fact that we had to find a link to find it in the playstore should be an indication that it wasn't ready to be downloaded yet. Clearly, Samsung wanted to go ahead and have it loaded up there, but keep it hidden until it was time to release it publicly.
I for one am glad they decided to pull it. It was getting negative reviews before even going live because people (myself included, I admit) did not think.
Check the app store again. Samsung updated it about two hours ago, and the new app is loading perfectly. I was able to install it, app three cards (2 Citibank and Amex), and run to the store to try it out. (Worked well.)
Note that all this happened without a second Verizon OTA update.
Weird....I was on here and clicked on the link and it took me to the Samsung pay app and I tried downloading it and it kept saying I needed to sign into my Google account. Which I am. So I finally booted to recovery and cleared my cache and now when I try and click on the link, it says not found.
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It just pulled up for me (kept refreshing the link and it just now showed up). Got it installed. Now time to test it out!
Finally worked for me! Can't wait to test it out!
It finally showed up for me. It downloaded and installed. When I open Samsung pay I get a message that says a software update is required. When I click the update button, Samsung pay closes and I get a pop up that says unfortunately Samsung pay had stopped. I am on OC3.
stanfna said:
It finally showed up for me. It downloaded and installed. When I open Samsung pay I get a message that says a software update is required. When I click the update button, Samsung pay closes and I get a pop up that says unfortunately Samsung pay had stopped. I am on OC3.
Click to expand...
Click to collapse
You need to be on OG9 for Samsung Pay to work.
Installed Samsung Pay from the Play Store but had problems validating my American Express credit card. When I tried to activate, I got a message that a validation code had been sent to my email and I needed to enter that code into the Samsung Pay app to get validated. However, it took so long for the code email to arrive that I think the app timed out and gave me a message that the code was invalid. This repeated 5 or 6 times and eventually I was told to validate by calling American Express. This worked.

Most recent update

How do I get the most recent update? My Gear Manager shows I'm up to date but I haven't updated in a while.
Not sure I have the same issue
I am having the same issue. What version of Gear Plugin and Samsung Gear app are you using. I am using 2.2.16070451 for the Samsung Gear app. And 2.2.03.16071152 for the Gear Plugin.
That's the same version I have this is weird
---------- Post added at 01:43 AM ---------- Previous post was at 01:42 AM ----------
I am seeing so many articles talking about the update and download and I don't even have the update keeps saying I currently up to date
Has anyone for this update yet?
I have the same problem. My Gear s2 is the "regular" version (not a carrier version and not the classic). Also using 2.2.16070451 Gear app. & 2.2.03.16071152 Gear Plugin.
I'm not for sure that anyone has this update
k9carguy said:
I'm not for sure that anyone has this update
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People have had theirs updated, just not us for some reason.
jwohl said:
People have had theirs updated, just not us for some reason.
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I'm not sure because there isn't a single video about the update no one talking about the update if they have its a very few that have it for some reason
whats weird is i received an update the day that i saw an a article saying a big update is being rolled out. but i have the same version as the above, so who knows what update i received. or what it does. maybe its an update to prepare for the big update, to make sure our phones and watches will be able to take it with minimal issues. just guessing,
pokergooch said:
whats weird is i received an update the day that i saw an a article saying a big update is being rolled out. but i have the same version as the above, so who knows what update i received. or what it does. maybe its an update to prepare for the big update, to make sure our phones and watches will be able to take it with minimal issues. just guessing,
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The only update I got was the watch app update. Not the actual watch update though. Maybe that's the problem? Maybe it see's the app updated and thinks the watch is updated as well?
It's crazy because I haven't seen a video on YouTube about the update I got the Samsung pay update which updated the gear app but have not received an update for the watch itself
Called Samsung and they said I should definitely have had the update from the 15th and did verify that my phone still has the old firmware. They could not help me over the phone and told me to take it to a Samsung shop at Best Buy. I will do that today and see what happens.
jwohl said:
Called Samsung and they said I should definitely have had the update from the 15th and did verify that my phone still has the old firmware. They could not help me over the phone and told me to take it to a Samsung shop at Best Buy. I will do that today and see what happens.
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Haha, that's not gonna result in anything. Just have to be patient, like any update, they roll them out in stages over time.
Sent from my Nexus 6P using Tapatalk
Yep went to the Samsung shop and they are complete and utter morons. Totally incompetent. All they did was make it so I had to reinstall all my watch-faces and the phone app now gives me an error when I try to re-order apps and crashes. She couldn't even understand what I was talking about regarding a firmware update for the watch. No matter what way I tried to explain it over and over. Such a difference between Apple support and Samsung so called "support". What a joke. Now I am worse off from when I started. No update and and the app now crashes. Great, Looks like I'll be trading this in for a Android Wear watch when the new ones come out.
Finally got the update! Samsung support still sucks though. Hope this fixes the broken app issue that they broke.
Got mine today
Got my official update last week and it bricked my watch. Now in boot loop and under recovery menu factory reset is missing, only download, which as far as i can tell is totally useless and shut down. So have to take it to the 4th Samsung shop, the ones i have been at are of no help.
So nice, thank you for the OFFICIAL wonderful update, be careful, it could turn your watch into a bracelet.
Yeah I now have no faith in their support. The app is still broken and Samsung doesn't seem to give a damn let alone be able to fix it. I hope my S7 Edge has no problems until I pay it off. If a company cannot provide support or is unwilling to do so, there is no reason to purchase their products, plain and simple. Not getting the Gear S3 when it comes out which I was going to do, not getting the Tab S3 when that comes out which I was also going to do. I'll go with an Android Wear 2.0 watch when they start hitting stores and keeping my Ipad Air 2.

Gear Pay, "stay connected to phone" error

After adding a second bank card and calling to have it verified it shows up in gear manager, however when I go to access it on the watch, the card has an error message pop up saying "stay connected to phone" I have no idea what's causing this. My other card works fine, and the watch is otherwise functioning normal. I have tried restarting both watch and phone, deleting/re-adding card, and uninstalling/installing gear manager and samsung pay. But every time I get the same error message. Can someone please help.
Still looking for a solution to this issue, called Samsung Pay, but they weren't much help.
Sent from my SM-G955U using Tapatalk
I don't have a solution, but you're not alone. Happened to one of my cards. There's a Reddit thread about this (sounds like you or similar), but no solutions there either.
Yea the Reddit thread is the only other person I have found that has had a similar problem, I'm hoping Samsung does indeed "investigate" this issue as they told me they would but if not it looks like I may be going back to Best buy to swap out the watch.
Sent from my SM-G955U using Tapatalk
I too had one of my two cards on the watch do this. Thought it was just me since that card was hard to setup in the first place. Anyway, I had to remove the card in the Gear app on my phone and go through the process of adding it again which is a pain since that card needed to call my bank to be verified. Anyway, I never lost any connection to the phone while using Gear Pay, so they obviously have a hiccup in their system.
Sent from my SM-T800 using XDA-Developers Legacy app
DaWeav said:
I too had one of my two cards on the watch do this. Thought it was just me since that card was hard to setup in the first place. Anyway, I had to remove the card in the Gear app on my phone and go through the process of adding it again which is a pain since that card needed to call my bank to be verified. Anyway, I never lost any connection to the phone while using Gear Pay, so they obviously have a hiccup in their system.
Sent from my SM-T800 using XDA-Developers Legacy app
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So after removing the card through Gear manager did that work for you? Or did it just go back to saying "stay connected to phone"
Sent from my SM-G955U using Tapatalk
Just an update, I went back to Best Buy and exchanged the watch thinking maybe there was something defective with the watch, not the case at all, I'm having the exact same problem with new watch.
Sent from my SM-G955U using Tapatalk
ddorsett445 said:
So after removing the card through Gear manager did that work for you? Or did it just go back to saying "stay connected to phone"
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Yes it did. The card has now been working fine since I re-activate it again.
Sent from my SM-T800 using XDA-Developers Legacy app
Yea I finally got mine working, I didn't do anything different from the other 10+ times of resetting the watch/Pay, but whatever it works now lol.
Sent from my SM-G955U using Tapatalk
DaWeav said:
Yes it did. The card has now been working fine since I re-activate it again.
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Well, same card happened again. I'll bet it's just with certain banks, or maybe cards.
Let me guess - you're all using American Express cards. Am I right?
gthing said:
Let me guess - you're all using American Express cards. Am I right?
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Nope. Mine was a usbank one they worked after i asked then to suspend it and un suspend it. AMEX been fine for me so far
gthing said:
Let me guess - you're all using American Express cards. Am I right?
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Yep.
Sent from my SM-T800 using XDA-Developers Legacy app
Anyone have a fix yet?
I tried adding my Wells Fargo card to my gear s3 frontier and everything went fine until it was all set up I got the same message "stay connected to phone" I attempted to call samsung pay customer service and got absolutely nothing, as soon as I described the problem the rep said they would call me back in an hour and that was 5 hours ago. Does anyone know how to fix this?
:crying:
I just encountered this with my wells fargo card on my gear s3... called Samsung and had to reset the watch go under apps on phone and delete Samsung pay gear add on and the gear app.
Then pair it back redo it all added my card called the bank to verify it on my watch again and restart the watch...it was fine after that.
(Thought I'd also add this all started after Verizon pushed out the 3.0 update to my s3 classic)
This is a known bug that happens on S2 and S3 on an Amex card when you have at least two cards installed. A new update was available to the gear plugin today, but they'll only tell us "minor bug fixes". I keep hoping they finally fix this very irritating bug.
I thought I was free of this bug with my new Galaxy Watch. But the bug just happened. It took three months but it happened. A reboot of both phone and watch got rid of it, for now... Just absolutely ridiculous that this is still a thing.
If anyone stumbles across this...
1. Open the Samsung pay watch plug in:
(You can search it in the app store and open it that way, it won't be in the app drawer)
2. Options -> Settings -> Reset app
3. Select your watch in the list and reset it.
4. Accept and go add you cards back in.

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