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[Q] SmartWatch 2 Software failure

Ok, I have had the Sony SmartWatch 2 for about 6 months now and it has worked great for me until I got a new phone. I upgraded from a Samsung Galaxy S4 to a Galaxy S5. When I did this, I wiped the watch completely and reinstalled all the apps to the phone in which the apps pushed a new firmware to the phone, this was to allow for the 3 watch faces. Once I did that, the watch/phone connection works great, untill...I disconnect the bluetooth connection between the phone/watch for an extended period of time. I am not sure how long extended is but from the time I get home at night until I get ready to go to work the next morning is what I have been doing lately. Once I get up and get ready, I turn bluetooth back on and the phone will not connect to the watch and the Sony SmartConnect app starts to crash. The only way to get this to work again is to wipe the watch and reconnect all over again.
I went through yesterday and uninstalled all the apps, including the SmartConnect and the Smatwatch2 app needed to connect the watch, re-paired the two together and it worked until this morning when it failed again.
Any ideas? I really don't want to have to scrap the watch for something newer.
Thanks.

I went from S3 to S5. I notice that sometimes the watch is unable to reconnect to the phone until I restart Bluetooth on the phone. Also, I am using the previous watch firmware (hacked version allowing overdraw of watch widgets). Maybe you could try this version and see if that works?

Where can I download the firmware you are talking about? I have tried to restart bluetooth on the phone and that doesn't help. Seems like whatever has happened, the fact that Sony SmartConnect is crashing is causing the majority of the problem. Once that crashes, I can't get anything to work.

The most easy is to clear cache on the 2 android app -> SmartConnect and Smartwatch2.
After unpair and clear device on phone, on watch setup reinit watch. All this at one time.

Ok, cleared the cache on both the SmartWatch SW and the Sony SmartConnect apps then I unpaired the watch from the phone. I was able to repair it and get it to connect. I had to re setup my watch faces and my background but it looks like everything else is working.
Now, the big question is later today when I disconnect the watch from the phone and then come back a few hours later to reconnect it, will it reconnect or will it fail and if it fails, I can't see clearing the cache every time as the final solution to fix this.
Any ideas to consider if it fails again?
Thanks.

Use only one watchface perso with widget and 2 other as original in first time.
I noticied that have much problem with my SW2 when I load a lot of personalized face. All face fill the SW2 memory and there are some issue with memory. Before my SW2 rebooted often. Now I try to see with simple face and no more problem since this.

Stuck at connecting to gear

hello all,
i dont know what i was thinking when i forced closed gear app and it services, and the Samsung accessory service as well, and now my i cant connect to my gear anymore
i have done a light reset and factory reset to my gear s2, and am not able to make it to connect again to my note 3 anyway
also i have uninstalled the gear app and reinstalled again and unpairing the watch , but still its not connecting, it is getting stuck at connecting to gear ,
i tried connecting the gear to other phone it worked, but with my note it is not working , any suggestions ?
***Update - Never mind fixed it by a factory reset of my phone

Connecting to phone with S2
I try to make a phone call from my watch and get the message "connect to bluetooth" I touch the tick for yes and my watch and phone are connected straight away. It never seems to connect otherwise, but connects every time this way, so that's what I do. Wrong way, but it works
Geoffpops

For Future Reference - Ideal way to reconnect if you face issues
Ideally, you would not need a full reset of your phone, clearing the data of all the following should work fine -
1) Gear Manager
2) Samsung Accessory Service
3) Samsung Accessory System Providers
yamensati said:
hello all,
i dont know what i was thinking when i forced closed gear app and it services, and the Samsung accessory service as well, and now my i cant connect to my gear anymore
i have done a light reset and factory reset to my gear s2, and am not able to make it to connect again to my note 3 anyway
also i have uninstalled the gear app and reinstalled again and unpairing the watch , but still its not connecting, it is getting stuck at connecting to gear ,
i tried connecting the gear to other phone it worked, but with my note it is not working , any suggestions ?
***Update - Never mind fixed it by a factory reset of my phone
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[Solved] Gear S2 stuck at 'setting up'

Hi, I have this strange issue. I had the Gear 2 for about a month now, and always worked perfectly. Yesterday I got the new update, no issues there. But today I decided to format my phone (LG G3), and in order to re-sync the watch I had to reset it. Up untill then, everything ok, but now it won't connect! It shows the bluetooth pairing alert, I accept on both devices, and then it keeps 'connecting to gear' on the phone and 'setting up' the watch. If I wait long enough, the watch will ask me to restart the process as it is taking so long, but the phone just keeps going. If I close and restart the app in this state, it looks as it had connected but unpaired from the watch, and again, trying to connect triggers an endless pop-up with the connecting message... any clues? I have tried clearing cache and resetting everything multiple times, I am clueless!!...
edit: I have done the reset-all one more time, reinstalling the gear manager, and now I have another popup saying "Download failed. Try again."
edit2: solved it!! there was something wrong with samsung not being able to download the necessary apps for the watch to work. I manually downloaded "Gear S Plugin" and "Samsung Accessory Service" and it worked. Phew!...

I was battling with this problem (xiaomi device) for couple of hours until found your post.
Thanks mate.

[Q] unable to pair Gear 2 (Tizen) with S8+

Got my S8+ at launch, reset my Gear 2 running Tizen and quickly had it paired using both the Gear app and Samsung Health.
Everything was running just fine until a about a week ago when the pairing stopped. I decided to reset the Gear 2 and re-pair it to my S8+.
After several unsuccessful tries, here's what happens:
1. Reboot phone and wait for boot to complete.
2. Start the Gear app (v2.2.17022862) on the phone.
3. From the Gear app select "Connect new Gear."
4. Power on the Gear 2 and select "Next / Next"
5. Back to the app on the phone select "Gear 2 (XXXX)"
6. Get a Blue tooth pairing request on both devices and confirm on both of them.
7. The Gear 2 shows "Waiting for confirmation from Gear Manager" and the Gear app on the phone shows "Connecting to Gear..."
8. Minutes pass and nothing else happens.
IOW, the Bluetooth pairing is successful but the actual link between the devices never finishes.
Any idea what I might try next to get this working?
TIA,
RIch

Having similar issue. eventually got a connection failed. This worked originally then I did the OTA update (I have an unlocked S8+) and the Bluetooth started acting up.
One post said unpair everything and now I cant get the phone to reconnect. Eventually Bluetooth recognizes the Gear2 and the Gear Manager (as disconnected).... and the watch stays in that factory reset mode.

Not sure exactly how, but I got mine working. After unpairing the Bluetooth connection, I also cleared the cache and data on both the Samsung Gear app and the Samsung Health app then removed both apps from my S8+ rebooting many times along the way. After reinstalling the Gear app and the Health app I was able to eventually get the pairing to be successful.
Sorry I can offer better detailed guidance. I hope you get yours working again too.

Thanks... I tried clearing S-Health's\Samsung Connect cache, unpairing the watch, deleting Gear Manager, and restarting. That didn't work. I'll give it another try.
Just out of curiosity, have you disabled anything like Bixby or Svoice? I have both disabled... I tried reenabling them before but that didn't help.

Nope. While I don't use either, both Bixby and SVoice remain active. Sorry I can't help more.

S3 Frontier won't connect to app

Hi,
I got a Samsung S3 Frontier, but it won't connect to the app anymore, even though it does connect to my phone.
I've tried everything, even factory resets. After the factory reset it works for a while but after that it just won't connect to the gear app anymore. I'm reading that quite some people have this problem, but I didn't find a solution for me yet.
I've done all the updates.
In short:
Is connected to my phone through bluetooth
If I press 'connect' on the gear app, it says it can't connect
It works for a bit after a factory reset, but overnight the problem reoccurs
The watch is saying it's in standalone mode
Device specs:
OnePlus 6 A6003
Gear S3 Frontier SM-R760
I hope someone knows a solution to this annoying problem

I have the same issue. S3 shows no connection symbol.
Nothing helps:
- Restart phone
- Restart S3
Have you found a solution?