Hi,
First I hope I'm posting this in the right place - to get assistance/direction that will help my situation. If not my apologies - please send me to the right place.
I have a Nexus 5, Android 5.0.1, Rooted.
- My device was charging then suddenly went into boot cycle - showing the Google logo then powering off and repeating the same. Trying to get into recovery mode was impossible - would power cycle out of there too.
- I have tried doing the multiple fast press, and sticky button clean solution (actually taking the back plate off etc.) posted out on the net but that has not resolved my issue.
- Left my phone to charge overnight. The problem still persists. More accurately. Turning it on without it plugged in to the charger does nothing.
All the following is the behavior when its plugged into the charger:
- Without pressing any button just shows a full battery charge icon for about 8 sec then the screen turns black for two seconds and that keeps on repeating. If I press the power button it shows the Google logo for a 1.5 seconds and shuts of, going back to the battery charge icon flashing cycle.
- Now if I press the power and volume down button It takes me to the fast boot mode screen where can cycle through the menu's <Start, Restart Bootloader, Recovery mode, power off>. None of the options work. No matter which I chose the phone shuts of and goes back to the full battery icon cycle.
- I was thinking a battery issue but, when in recovery mode the phone will not turn off. I can use the volume buttons to go through the menu as pointed above but using the power button just takes me back to the battery icon cycle. Now I'm not sure, battery, power button or software. What could it be?
I am thinking, try a new battery or, damn buy a new phone (my phone has outlived its warranty). If there are any ideas on fixing this I'll appreciate your opinions. If i have to get a new phone is there any hope of salvaging data. I have a 4 month backup on my computer, but my latest is stored on my phone.
Thanks.
If you run into this issue and none of the solutions in my original post apply, read on in case my final solution helps you out (you might not even have to get paid help if you know how to work on the fault I was experiencing). If not - nothing more for you to gain if you read on.
As it stands:
I took my device to a reputable cell repair shop. After describing to them the symptoms of my device the out ruled the stuck power button issue and tentatively diagnosed it as a firmware bug or nand memory corruption issue which would require a nand mem flash which they had the tools to do. I went for it.
When I went to pickup the device. They reported that the device was functional and they did not even have to do the flush. My data is safe. Issue was a loose battery contact which they detected and fixed. It's been 8 hours and all looks good. These guys were going to charge me a $80 bill to do the flash if the recovery was successful, but I had to leave a $56 deposit after tax for them to begin the work and pay the balance if the procedure was successful. When closing the deal they just gave me the device and said since they did not have to do what they anticipated, the deposit I left them was satisfactory.
I have my device back and working (at least for now) and have the chance to make external backups incase the issue reoccurs. I'm happy. Cheers.
Related
I didn't drop it or get it wet or anything, it was just sitting on my desk and it randomly shut off. I've tried shutting it off and on again but it just comes back to the google screen where it sits frozen for about 30ish+ minutes before it shuts off, I can't turn it off otherwise, if I try turning it off it just turns itself back on so I can't shut it off. Is there anything I can do to save my data (or even better, fix my phone) or am I screwed? I also don't have USB Debugging turned on so I can't get stuff back that way either. My phone is not rooted and running stock android 5.1.? (Don't remember my exact version but I think I've missed the last 2 minor updates)
AWantula said:
I didn't drop it or get it wet or anything, it was just sitting on my desk and it randomly shut off. I've tried shutting it off and on again but it just comes back to the google screen where it sits frozen for about 30ish+ minutes before it shuts off, I can't turn it off otherwise, if I try turning it off it just turns itself back on so I can't shut it off. Is there anything I can do to save my data (or even better, fix my phone) or am I screwed? I also don't have USB Debugging turned on so I can't get stuff back that way either. My phone is not rooted and running stock android 5.1.? (Don't remember my exact version but I think I've missed the last 2 minor updates)
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Click to collapse
Sounds like your power button failed, like mine
markdapimp said:
Sounds like your power button failed, like mine
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Click to collapse
I has an issue with it a few months ago with the power button but it was stuck in a constant bootloop (I later found out that the power button was physically stuck, and a few hard flicks fixed it) , now it's just frozen on the google logo for 30-40ish minutes and then it shuts off by itself. Could that still be an issue with the power button?
AWantula said:
I has an issue with it a few months ago with the power button but it was stuck in a constant bootloop (I later found out that the power button was physically stuck, and a few hard flicks fixed it) , now it's just frozen on the google logo for 30-40ish minutes and then it shuts off by itself. Could that still be an issue with the power button?
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Click to collapse
Yeah, my LG warranty expired so I found a seller on eBay doing it for 25$ (replacing the switch inside)
markdapimp said:
Yeah, my LG warranty expired so I found a seller on eBay doing it for 25$ (replacing the switch inside)
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Click to collapse
I'm kinda confused on how this is the power button. On a working Nexus 5, if you hold the power button down the phone just continually resets, now it freezes on bootup and doesn't shut off for a really long time. Then after it shuts off, you have to manually turn it back on (then it just freezes again). I feel like this is could be a software issue but I might be wrong.
I've seen posts saying to reset the cache partition. Will that wipe the data on my phone?
I went into recovery mode (Does this mean the power button is fine, since I could successfully navigate the boot menu) and tried to format the cache and it says it was wiping /cache for about 20 minutes then it shut off and the notification light started blinking red and the phone wouldn't turn on at all when I held the power button. I assumed this meant the battery died during the cache wipe (Is that what the red light means, if so is that bad?) so I plugged the phone in. After about 30 seconds I could turn it on again, but it just holds at the google screen again. I'm really starting to freak out as I have some unbacked up data. Even if I can't fix the phone, is there any way I could save the data? I have a locked bootloader and USB debugging is turned off (Yes, I'm an idiot).
It does sound like a faulty power button. Since it's very cheap to fix, I would first find a local lab to change the button. At least rule out that..
If you can't fix the phone, you cannot get the data.
Also, be carful with bootloader and adb, so you don"t accidentaly erase your data.
eross said:
It does sound like a faulty power button. Since it's very cheap to fix, I would first find a local lab to change the button. At least rule out that..
If you can't fix the phone, you cannot get the data.
Also, be carful with bootloader and adb, so you don"t accidentaly erase your data.
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Click to collapse
The nearest phone-repair shop is like 45 minutes to an hour away from me so I want to be sure this is it. How exactly would a faulty power button cause this to happen? The phone isn't acting like the power button is permanently held down or not held down at all and I was able to get through the boot menu to the clear cache partition menu which requires use of the power button (And has the shut-off and blinking red light interrupting the cache clear made things worse), all that seems to be happening is the phone freezes during boot-up.
AWantula said:
The nearest phone-repair shop is like 45 minutes to an hour away from me so I want to be sure this is it. How exactly would a faulty power button cause this to happen? The phone isn't acting like the power button is permanently held down or not held down at all and I was able to get through the boot menu to the clear cache partition menu which requires use of the power button (And has the shut-off and blinking red light interrupting the cache clear made things worse), all that seems to be happening is the phone freezes during boot-up.
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This sentence points all fingers at the power button
"I've tried shutting it off and on again but it just comes back to the google screen where it sits frozen for about 30ish+ minutes before it shuts off, I can't turn it off otherwise, if I try turning it off it just turns itself back on so I can't shut it off"
If you turn it off and it comes back on. it's the power button
Some symptoms of a faulty power button
If your LG Nexus 5 keeps rebooting for no reason to the Google Logo only
you cannot lock the screen
screen locks on its own
phone turns off for no reason during regular use
Lock/power Button is VERY sensitive to touch
AWantula said:
The nearest phone-repair shop is like 45 minutes to an hour away from me so I want to be sure this is it. How exactly would a faulty power button cause this to happen? The phone isn't acting like the power button is permanently held down or not held down at all and I was able to get through the boot menu to the clear cache partition menu which requires use of the power button (And has the shut-off and blinking red light interrupting the cache clear made things worse), all that seems to be happening is the phone freezes during boot-up.
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Click to collapse
The power button is not dead, it's faulty, and behaves erratically. Sometimes it works, sometimes it does not. It's an educated guess. If you put in a lab, and it's not the power button, perhaps they will know what else could be wrong. It's your call.
Just got back from the repair shop, it's not the power button, it's some unknown software issue. They can't fix it. Anyone have any ideas?
This is very odd. I am not aware of any software issue that can prevent a physical shutdown of a phone. Was this a reputable lab?
eross said:
This is very odd. I am not aware of any software issue that can prevent a physical shutdown of a phone. Was this a reputable lab?
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Click to collapse
The phone shut itself off after a period of time, but holding the power button just restarts it. They replaced the power button just to be sure and it didn't fix it.
When you connect the phone to a PC does it show up? Can you copy your data? If not, I don't think you can save the data.
One more thought: If you put the phone in bootloader state, does it still shut down or restart by itself?
I just talked to the phone repair people and they said they just found out it's not software, a circuit in the motherboard got fried and they only way they could fix the phone would be to swap out the motherboard.
That is a 200$ reapair. Before you do that or give up on your phone try my guide here http://forum.xda-developers.com/google-nexus-5/help/nexus-5-stuck-boot-loop-lollipop-t3098632
I had a different problem but was also told by the local LG lab that it was the motherboard. It wasn't,
If my guide does not help, it probably is a hardware issue. See if the lab has an insurance deal. Over here they suggested to sell me a one year insurance for 150$ , and change the motherboard. That would have saved me 50$....
Thanks for any help in advance.
My Nexus 5 device is unable to boot stock or recovery image. It's a locked bootloader, and stock ROM from my wireless carrier. I charged it with a 2 amp capable charger.
Symptoms: preceding the failure , there were strange slowdowns, apps crashing, and inability to charge the battery over the course of a day. When the battery finally died, that was the last I saw my Operating System. Now, when it's plugged in to power, it indicates full charge. If the power button is pressed it will show the Google logo, then cycle back to the battery charged icon. If the power button is held, the battery logo is skipped and Google logo displayed repeatedly. If the down volume button is pressed in addition to power, I get the screen where I can chose the recovery loader, but then the process of Google logo and reboots persist.
If nothing else, I'd like to grab built-in SD card memory contents and strip out a bitcoin key with about $40 on it that I didn't get to back up before it failed.
What have I tried so far: basically everything above to generate those symptoms. I also tried opening the back, and pulling one of the top cover and unplugging the battery entirely. No effect.
Cheers all. :good:
what happens when you connect it to your pc?
Possible power button issue? You could open the phone, remove the plastic power button from the phone housing, reconnect everything, and then try to boot the phone.
When I connect it to the PC, it goes through the same fully charged loop until I hit the power button for 2S, then it boots. If I hold power, it boot loops; if I leave it alone it fully charged loops (regardless of battery being attached or not). If I remove power button and depress it manually, I get the same loop.
This is a refurb from Google, about 8 months old.
Hey guys,
I need some urgent help.
My Nexus 5 device is not booting. It stucks at the bootlogo then powers off and restarts again.
Normally it wouldnt be hard to fix such an issue but the problem is :
I can't boot into bootloader (bootloader appears for 1 second then phone powers off)
I can't boot into Recovery mode (Recoverymode appears for a second then phone powers off)
I can't get my phone into fastboot mode, - it appears for a few seconds durign the bootloop as an "unknown device", but I am not able to flash a new bootloader/factoryimage.
I tried like every possible option what I can do, but nothign worked for me.
What else can I try since I can' get my phone into fastbootmode?
Bootloader is unlocked
Secureboot is enabled
(from what i can see in these 2 seconds where the bootlaoder pop's up)
Is there a way to recover my nexus5?
Symptoms of broken starter button
Posté depuis Nexus 5 / Miui7 by Miui-France
Remove the motherboard and clean around the power button. When you have cleaned around the power button, quickly press and release the power button using more pressure than normal a few times, try to boot again.
Thanks for the tips!
I never thought that a broken Button could cause this issue.
I will check it as soon as I am home.
But how am I supposed to clean the motherboard, and I don't understand how cleaning the button from the outside
of the case should help to solve this problem.
Can you guys explain it a bit more detailed please? ^^
Are there good and very detailed tutorials for this?
And yes, you ideas definitely make sense because some days earlier when the Nexus5 was still
booting fine, I remember that I sometimes had the issue when I turned of the display with the power button
it instantly turned on again and I had to turn it off like 3-5 times until it really was off (standby).
To clean around the power button, you'll have to disassemble the phone which is not hard to do it you take your time and use the right tools.
https://www.ifixit.com/Teardown/Nexus+5+Teardown/19016
I noticed that the issue really was the powerbutton, - however the button was broken and
not repairable by cleaning. To repair the phone I would have to purchase a new motherboard.
In the end I decieded to purchase another phone, just saying that if someone will have the same issue in the future
try to clean first, if that wont help the powerbutton is most likely broken, and this results in a new motherboard-purchase because
the button is not repaireable by hand
The power is replaceable if the damage is confined to the power button itself.
I just got the Black Screen of Death for the first time after owning the phone for 2 weeks - pretty alarming when the phone is unresponsive, you can't reboot with the power button, and you can't pull the battery. (Coming from an S5, this is my first phone with a non-removable battery). Even though I knew my phone was fully charged, I tried plugging it in, and didn't even get the red LED. Not good.
After a little Googling, the solution I found that worked for me was: Press and hold Down Volume + Power at the same time for 7 seconds.
This brings you to a screen with some options, the first being to reboot like normal.
Volume toggles up and down between the options, but be sure not to choose option 2, which is a factory reset!
The Bixby button selects, so I just clicked on option 1, and I was back in business.
This apparently does a "simulated battery disconnect". Assuming it was some sort of firmware crash, this should bring you back to life. It did for me. There are other suggestions on the page if it doesn't work, but I was good to go after step 1. Hope it helps...
http://thedroidguy.com/2017/05/sams...ck-screen-death-troubleshooting-guide-1072353
I had the same problem. Well mine showed the AID display but was completely unresponsive for like 30 minutes. That thing you did helped. Shortly after I did a full factory reset and been fine since
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Not working
I followed rooting instructions on https://forum.xda-developers.com/galaxy-s8+/development/root-t4128321
and now my phone wont even turn on at all, not even a sign of life after bootloader was flashed
Pixel 2, unrooted, stock, locked bootloader.
I was providing power to another pixel 2 far from a power outlet. After ~15 minutes, the phones were behaving fine. After I ate (about 45 minutes later), I unplugged the phones and my phone (the one providing power) had a black screen that would not turn on (there is no screen cover; i've heard of those causing issues with the head sensor and turning the screen off)
At first I thought the device had been drained, but the fingerprint sensor responds with the normal haptic blip. If I press the power button right afterward, the fingerprint sensor used to also flash the screen veeeeery slightly, as though it were off and being turned back on, but it no longer does that.
Troubleshooting steps so far performed:
held power button for >30 seconds: causes a long haptic blip that repeats itself every 30 seconds. No other response, and the phone acts like it's off; it no longer does the short blip on fingerprint sensor use (how I get it "on" again is a bit of a mystery, as there's no haptic feedback to represent turning on; probably something I do "boots" it silently and it starts haptic blipping once that's done)
held power button and vol.down at the same time: results vary based on whether it's "off" (after 30 sec power press). If off, nothing happens. If on, after 30 seconds I get the long and the short haptic blips in sequence.
tried to connect pixel buds to it to see if assistant would talk to me. pixel buds wouldn't connect.
charged for 20 minutes and then performed the steps above.
did NOT try calling it before I switched my sim to an older back-up device and now I can't re-activate it on the dead phone to try that.
Still no dice. Dead-seeming phone. One thing I was wondering about... I've noticed when these 2 phones are touching (stacked), they prompt some kind of linking or sharing (well, they don't NOW but they did when they were both alive). Is it possible that my phone offered to cast to the other phone and my leg confirmed while it was in my pocket? Surely it wouldn't continue to cast after being restarted? (this is a reach but it's all I can think of)
Recently discovered the alarm is still set. It went off at 7:15 this morning (correct time), but NOT with the alarm ringtone I have set. So either some settings are wonky or... maybe it's unable to mount the storage filesystem? I can either turn it off by holding the power for 30 seconds or by turning the volume down (volume keys still work)
I'm traveling with a mac right now but when I get back to a PC, is there any chance I could get somewhere with something like ADB (without wiping the device)? I might need some specific steps as I usually only tinker with scripts like wugfresh's.
Google wants to send me a refurb but the device is only 19 days old and I'd rather have a new device when I paid for a new device.
Thanks!
Don't want to quote all of that, so I'll just say that you can download the Mac version of the tools, download the latest factory image, edit the flash-all.sh to remove the -w, so you don't wipe userdata, and then just run the newly saved script. But, you do have to unlock the bootloader first.
DuckRuckus said:
you do have to unlock the bootloader first.
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Click to collapse
Thanks for the reply. I'm back home so I can use my PC now... but I haven't unlocked the bootloader, so I gather I'll lose all my data if I unlock it? Is there any way to extract data without being able to enable data transfer mode on the device?
Also, if I can't get a screen, I can't boot to fastboot or recovery... Will I be able to actually do anything at all?