Problem with the usb port - Moto G 2015 Q&A, Help & Troubleshooting

The phone one day stopped charging, when i plug the charger it doesn't seem to recognize it, but when it is turned off and i plug it it starts charging but really slow (3 hours= 10%) and if i unplug it afterwards the screen still shows as if it is charging, if i turn the phone on while plugged in the phone says it is charging but again, really slow, if i use the phone while it is "charging" it discharges and when i unplug it, it still shows as if it is charging, NOW if i turn the phone on while unplugged it doesn't recognize the charger, also, i have tried to plug it to the PC but the PC doesn't recognize it either, the PC did play the sound of something being plugged when i entered in boot mode in the phone, i have already flashed another ROM and installed a different kernel, it doesn't seem to work, i have also disassembled the USB port (which is very easy on this phone) and nothing... Do you think it is a hardware problem? or more like a software bug/problem?
Please help, Im kinda new to XDA so sorry if i have problems with the redaction of the problem im having.

I'm also having issues with the port, but it does seem different than yours. For me the connector is just broken. Some cables still work (barely), other don't work anymore at all. Did you try with different cables?

mouse256 said:
I'm also having issues with the port, but it does seem different than yours. For me the connector is just broken. Some cables still work (barely), other don't work anymore at all. Did you try with different cables?
Click to expand...
Click to collapse
i did! even tho, the problem is still bothering...

solution to usb port
steps:-
1. switch off the device
2. charge it with a fast charges or the power charger then
3. unplug that cahrger and use your moto charger and left it untill it become 100% charge
it might take alonger time about 8-9 hrs
4. then switch on your phone
note: after it work properly dont use any other cable other then which comes with the phone

Related

Touch pro wont charge via usb connection??

Is this normal? cant get it to charge while connected to my usb port?
It says it is charging in the power options, but can be on all day, and as soon as I unplug it its saying no battery left !!!
Also has the been an official rom update yet?
Check this setting
dealstokie said:
Is this normal? cant get it to charge while connected to my usb port?
It says it is charging in the power options, but can be on all day, and as soon as I unplug it its saying no battery left !!!
Also has the been an official rom update yet?
Click to expand...
Click to collapse
Hi, You don't have the box ticked in the battery screen do you ?
the one that says
When device is turned on, do not charge the battery when connected to the PC
this should be unticked.
dean
Hi Dean
Now I dont have it ticked !!
Any other idea's?
The problem could also be your usb line or usb port. try some alternatives first.
Tried everything, different usb leads, different sockets even different laptops !!
Help
Same problem here. But i changed the USB cable and problem solved. Did u tried it, with the official USB cable from HTC? (I guess so, just to check)
Yep I did !!
Will try again when I get home though..
Thats strange... my TP came with UK power adapter, so I couldnt use AC power until I get an adapter (4 days)... in these days I always charged via USB (all night long)
Well I tried the official usb lead and it charged last night, Im now using the official lead again using same laptop and same usb port and guess what !!! It wont charge again
Have I a faulty touch pro?
shall i phone vodaphone and ask for a replacement
dealstokie said:
shall i phone vodaphone and ask for a replacement
Click to expand...
Click to collapse
Hi,
this is sounding kinda weird..
What kind of wall charger came with the phone, mine is a wall adapter that i plug the USB lead into to charge the phone
So i know my USB lead works as this charges the phone with both the adapter and via USB on any PC ( i have tried home and work PC's)
Sounds like it could be a handset issue then ???
mine is a Vodafone handset that i bought unlocked and flashed with a different ROM and its working fine..
Dean
dealstokie said:
Well I tried the official usb lead and it charged last night, Im now using the official lead again using same laptop and same usb port and guess what !!! It wont charge again
Have I a faulty touch pro?
Click to expand...
Click to collapse
Laptops can be a bit funny about USB charging, I remember one laptop I had wouldn't charge my phone (SE K800i at the time), unless it was on mains power. The laptop had to be powered up while on the mains, with no USB devices plugged in, then it would supply power to the ports.
My work laptop is also a bit funny about it, I had to disable powering down of the USB ports otherwise it won't power them back up, but since if nothing is connected there's not much of a problem. There is also the possibility it's powering the port, which will charge the phone, but not enough power to actually make it worthwhile, you can check to see how much power is going to the ports by looking under device manager. So you might want to check it's not a problem with your laptop.
sulphuricaciduk said:
There is also the possibility it's powering the port, which will charge the phone, but not enough power to actually make it worthwhile, you can check to see how much power is going to the ports by looking under device manager. So you might want to check it's not a problem with your laptop.
Click to expand...
Click to collapse
This is exactly what mine turned out to be. At work I've got a Dell Optiplex 745 tower and none of the USB ports put out enough power to charge my phone and have the phone on. I've got wifi turned off but the data, EDGE, is always on. If the display is on and I'm in Storage mode there's very little charging going on. It doesn't drain quickly but it definitely isn't going up. If I'm in sync mode it drains pretty quickly and it seems as tho it's not even charging at all.
What I do now is plug it in at work and turn off the display. Kinda sucks but I need my phone fully charged at all times.
I have the same problem....
the usb and the factory usb are different if u have looked carefully
firstable, the shape of the heads are different. secondly, there are 4 pins inside usb and 6 pins inside the factory usb...I guess that's the problem.
Try messing with the USB to PC settings. I know my TP was acting funny and not charging, and after i disabled network functionality, i think it started charging. GL.
Thamks for all the replys, if done everytjhing sometimes it will charge sometimes it wont, I have it connected to my laptop all day for internet sharing, it has charged up very slowly twive, and not at all 8 or 9 times, same usb slot , laptop plugged into mains, official usb lead used ( it never charges from another usb lead )
This is the 3rd htc Ive owned and the first to play up like this over usb !!
dealstokie said:
Thamks for all the replys, if done everytjhing sometimes it will charge sometimes it wont, I have it connected to my laptop all day for internet sharing, it has charged up very slowly twive, and not at all 8 or 9 times, same usb slot , laptop plugged into mains, official usb lead used ( it never charges from another usb lead )
This is the 3rd htc Ive owned and the first to play up like this over usb !!
Click to expand...
Click to collapse
Have you tried it plugged into a desktop computer? It would rule out the laptop being the problem if it didn't work. You could also use a mini-usb cable, which could also prove if the official cable is a problem.
Having similar problem...
I'm having a similar problem. My laptop used to charge Touch Pro when i connect it. Now for reason i noticed that it doesn't anymore.
I could be wrong, but I thought I read in the manual that when the phone is synched to a PC, it only charges in trickle mode, so it doesn't recharge the battery efficiently. Is this the problem?
same problem here. Mine was working fine with ANY charger whether it be USB, car charger or wall charger. But now it will only charge with the htc plug but not the HTC wall charger. The plug is the one with the ports for tv-out, headphones.
I'm going to go try and do a hard reset.I dont understand what could cause this.

[Q] Broken Micro USB Port

Okay so my usb port has been a bit annoying the past week - where i had to vigorously wiggle the cable to get it to charge or to sync (and even when it did decide to connect to the computer, it would chop out eventually)
But now it's no longer charging or being recognized by my comp
It's strange because the headphone adapter was working fine, and so was the usb host, but it just wont charge anymore - I effectively now have a dead TG01
Currently, i'll get the orange light, telling me it's charging, but when i try to power on, nothing happens...
So i'm thinking a new USB port which is where I need some help: I'm not sure on what part to get
But maybe This is the one? Comparing the images with the ones found on the net of the TG01 (Yep - I still haven't got mine open yet)
But yeah, just a heads up on whether you think it would work would be epic, or whether you think i should just try a different battery/charger/throw it away (Although i'm almost certain it's the port, as it was working intermitently before - it's now gone altogether)
are u using only usb to charging or an wall charger?
djtonka said:
are u using only usb to charging or an wall charger?
Click to expand...
Click to collapse
Wall charger, but i tried USB, and still no luck
It just wont charge at all, regardless of the orange light when plugged in now that it's off (though i wouldn't get it when the phone did still have charge left and was therefore still switched on...)
BUMP: Any ideas you clever people? Just some guidance would be nice...
I'm still without my beloved TG01, I'm having to use a **** old Samsung G600
I do have some problems of my own with my USB cable. I believe the problems are due to the cable, though. The wall charger works fine. The USB cable that I use, has to stay somehow "forced"... imagine having the cell laying face up on a desk. The USB cable gets out and is forced by a small pen that stays right near the cellphone, to have a 30% slope upwards, so pushing a bit the cable onto the upper part of the USB port. I do know that you are telling us a different issue, however, maybe this way you could check whether it's just a broken connection and not a completely dead port.
No, this sounds like the exact issue i had...
It was like this with the Charger and USB - where i had to force it to be recognised or charged, and it would still cut out after a while - and wiggling it or knocking it wouldn't actually affect it, it would be of it's own accordance...
But it was strange because the headphone adapter worked fine...
Nothing happens at all now though
Are you try: Settings- Connections- USB to PC- unmark Enable advanced network functionality
I can't turn the phone on because it wont charge, so it's not that
Battery may be defective. Try with any 5V charger, connect directly to battery pin in 10 min
Hi
It vaguely remembers me of something I read on the forum about different micro usb (explaining my different cables do not connect just the same, some easy, some bit forced); I think there also was a drawing. (but I don't have time to search for the exact thread; it was not the "solving usb port mistery one))
Maybe your earphone adaptator don't have exactly the same as your charger? And if it is not battery trouble, find a charger with the "very right" micro usb plug?
Thank you both so much for your response:
I understand why you say it could be the battery problem with the charger - but it doesn't explain the intermittent connection with my computer when using the USB cable. Which is convincing myslef more and more that it's a port problem
One solution for now would be to buy one of these cheap external battery chargers from eBay, but it would mean i still wouldn't be able to use sync using the USB cable and i'm a bit conscious on whether the charger is safe and wont fry my battery
Which is why i'm leaning towards having a stab at reparing it myself
It'd solve the issue directly and it'd be a safer and more secure solution too... (the external charger would have to be ordered in from Hong Kong eBay)
I'm having what seem to be exactly the same problems. I have used 2 x usb based chargers on it - and neither work (whereas they had been working for the past 6 months). Got a mains charger last week - was working for a while - but as of right now, no longer works.
I'm not sure what else to do. I will try later to use the other adapter I have for connection to usb keyboard. The strange thing is - this will probably work but charging won't!
So....is it the micro usb port that's broken? (strange if it is but still works for data)
OR
could it be the battery?

[Q] Battery does not charge always!

Hello, recently I'm having a problem with my Galaxy Core with charging!
This occurs randomly, few times only! Not always:
When I plug in the charger, as usual, it shows battery charging! Even after charging one hour, when charger is unplugged, the battery meter doesn't increase! I've tried restarting, cooling down battery, charging again, and it charged normally 100%. So, basically it does not bother me much, but just wanna know if this happens to anybody else, and as, I think, its a hardware problem, so I worry about it?
Another thing is if I connect my APACER B120 Mobile Bank, the phone doesn't charge, does not even show its plugged in. Other phones charges perfectly, even with the same cable. Has anyone tried charging with this, or any portable charger? Thanks!
sound like hardware problem man
Make sure your usb cable is working and use the cable you got with the phone.
afaquekhaja said:
Make sure your usb cable is working and use the cable you got with the phone.
Click to expand...
Click to collapse
I have only one cable, and it is the one I got with the phone. Cable works fine even on Tether/ReverseTether!

S6 only charges when phone is off

So a problem reared its ugly head a few days ago...
I tried to connect my phone to my PC to transfer files, but the PC wouldn't detect the phone. It wasn't charging when connected to the computer either. I tried different USB cables and different computers - same problem. If I turn the phone off it suddenly charges, which tells me the USB port on the phone is working. I also tried different chargers too.
My device is rooted, so I thought it may be the ROM I'm running. I wiped the device and flashed another ROM, but still the same problem persists.
It seems like a firmware issue to me as it charges when the phone is switched off. I hardly ever use the USB port on my S6 as I usually charge wireless. I tried cleaning any lint and dust out the port too using compressed air and a toothpick - it didn't help.
Does anyone have any idea what the fault may be?
Are You using USB 3.0 port? Cause I had the same problem. Usb 3.0 never recognised my device. Now after I flashed 6.0.1 the problem is gone.
ProtoDeVNan0 said:
Are You using USB 3.0 port? Cause I had the same problem. Usb 3.0 never recognised my device. Now after I flashed 6.0.1 the problem is gone.
Click to expand...
Click to collapse
Tried on USB 3.0, USB 2.0 and a power brick, Mac and PC - all the same result.
Similar Problem
I have similar problem too. My phone is Samsung Galaxy Alpha. Yesterday, I charge my phone using Pineng Powerbank and then i notice that it show the lightning symbol but the battery is not charging but decrease and my phone become too hot. Since I don't bring the charger, I'd try to connect with different USB cable to PC and the problem is still the same. Then I remove the battery for few minute until the phone is cooling down. After switch on the phone again, my phone quickly heating up but the battery is normal. I'd buy new battery for replacement but the problem still occur. My phone also is not charging when in safe mode and only charging when it is turn off. Then I made a factory reset and it's work. Both of my battery is working too. What is actually happening? Does the powerbank is the culprit or virus? Thank you.

Fast charging not working

Yesterday morning, the Fast Charging worked ( I have an original Fast Charge adapter and a Baseus cable and i was charging with it with no problem until now)
That same afternoon I took the phone to replace the camera window(not the whole camera just the glass on the front; there are no signs of opening the phone)
In the evening I put the phone to charge and it writes that it takes 6 hours for full charge up to 100%
I was replacing adapters, cables- showing the same(approximately 6 hours).
I went to 3 stores, wanted different adapters and cables and still shows the same-USB charging,
My question is if anyone has an idea what to do in the situation because they told me that if I had to change the USB port or the battery, the phone should be opened.
s7zz said:
Yesterday morning, the Fast Charging worked ( I have an original Fast Charge adapter and a Baseus cable and i was charging with it with no problem until now)
That same afternoon I took the phone to replace the camera window(not the whole camera just the glass on the front; there are no signs of opening the phone)
In the evening I put the phone to charge and it writes that it takes 6 hours for full charge up to 100%
I was replacing adapters, cables- showing the same(approximately 6 hours).
I went to 3 stores, wanted different adapters and cables and still shows the same-USB charging,
My question is if anyone has an idea what to do in the situation because they told me that if I had to change the USB port or the battery, the phone should be opened.
Click to expand...
Click to collapse
Just broken USB-port... Some pin's from FastCharging are off so phone will show you is USB charging or just normal charging depend which pin's are broken USB connection (MTP for example) works good?
rifek4 said:
Just broken USB-port... Some pin's from FastCharging are off so phone will show you is USB charging or just normal charging depend which pin's are broken USB connection (MTP for example) works good?
Click to expand...
Click to collapse
Nope...Even this isnt working...I have to transfer files over Wi-Fi...My PC says that it cant recognise the device even with installed Samsung drivers..So yeah I guess it has to be broken USB-port...
Fast charger not working because of:
1 you installed custom kernel
2 bad custom rom
3 bad cable
4 bad usb phone connector
To make sure you have good ROM
Flash the right stock ROM...then take it from there...
s7zz said:
Nope...Even this isnt working...I have to transfer files over Wi-Fi...My PC says that it cant recognise the device even with installed Samsung drivers..So yeah I guess it has to be broken USB-port...
Click to expand...
Click to collapse
Yes. So more then for sure is broken USB-port...
I have the same problem. No fast charging and no connection to PC. This worked before and both abruptly went bad. I figured it was a bad phone connector port/jack and replaced it with a new one. Still doesn't fast charge or connect to the PC. Tried many cables also. Most be a software glitch. This has been driving me crazy for a few weeks. Can't figure it out.
To add, I did try to connect my phone to a fast charging car charger and noticed it wasn't fast charging and then I brought it in to the house to charge it normally to see if it was fast charging and it wasn't. After plugging it into the car charger, no more fast charging anywhere. Like I said, I changed the charging jack board in the phone and still not fast charging or connection to PC. Both had worked previously.
I have the same problem too, 6/7 months ago suddenly fast charging stopped working and no connection to pc. I have to mention that i have stock firmware, i never had a custom one and tried lots of usb cables pcs etc

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