Hi There,
This is the first time i've been so stuck i need to ask for help, so here it goes:-
my wife has a Galaxy S6 (sim free G920F) for around 25 days, Last night it prompted for an OTA update, which we allowed however today, all it is doing is complaining about Overheating and it needs to turn off, when putting it back on charge it says battery temp is too hot after it is left for a bit unplugged you can plug it back in and it will charge, but the error returns. saying it is too hot.
all since the OTA update
it currently on stock 6.0.1
I've tried to clear the cache and do a factory reset. but neither have resolved the problem.
anyone else had this since the update?
Many Thanks
Paul
Most likely culprit is the fast charging feature. Try disabling it and see if that resolves your problem.
Settings » Battery, disable fast charge
If that fixes your problem I'd say try a different cable and charger with quickcharge support.
You can also try turning phone off then trying to charge.
If it still gets crazy hot I'd say your battery is quickly going bad and you should get it replaced.
If it works fine without quickcharge at least you narrowed down the issue.
blandead said:
Most likely culprit is the fast charging feature. Try disabling it and see if that resolves your problem.
Settings » Battery, disable fast charge
If that fixes your problem I'd say try a different cable and charger with quickcharge support.
You can also try turning phone off then trying to charge.
If it still gets crazy hot I'd say your battery is quickly going bad and you should get it replaced.
If it works fine without quickcharge at least you narrowed down the issue.
Click to expand...
Click to collapse
its not on fast charge when it occurred, still having same problem TBH I think its a borked update, anyone else having the same after the OTA update on stock 6.0.1?
zanthraxuk said:
its not on fast charge when it occurred, still having same problem TBH I think its a borked update, anyone else having the same after the OTA update on stock 6.0.1?
Click to expand...
Click to collapse
Just power off device, then press power+vol up and home button. When you see samsung logo relase just power button. When you enter in recovery just navigate to wipe cache partition and confirm with power key then reboot device. This is good for device after ota update, battery drain problems etc
Sent from my SM-G920F using Tapatalk
What happens when you power the phone off completely and plug in charger?
See if it'll fully charge, this will rule out software / os issue.
Better to find this out first before your left with a dead phone for a couple weeks I've been there.
Sent from my stang5litre Edition 5.0 using XDA Free mobile app
Hi
It happened to my galaxy s7 and my friend's galaxy s6. Both in exact same time (after update)
After update devices start to overheat without a reason during normal usage (Web browsing etc).
And I mean really hot - this kind of temperature that makes me worry about hardware.
The weird thing is that even that I flashed previous ROM (downloaded from sammobile and flashed with odin) the problem still occur. I thought that wiping all data and cache and flashing a ROM should totally remove any change that has been done to device by update, but it seems like I "can't go back" to the state from before the issue.
I searched the whole Internet looking for that issue hoping that some people already started to complain about it and by this - confirming that this is a larger problem related to update. Right now this is the only topic that I found.
Could be that people are still not aware that their recent problems with overheating is not because of some crazy app lagging (that's what my friend first thought was).
In addition when you try to Google the issue you got 102910 tutorials about how to resolve overheating by disabling fast charge or not using phone in the sun... lol.
Strange. One possibility is that the temperature sensor(s) inside the phone are defective and reports inaccurate temperature readings. I had this problem with my ex-HTC One X+, it would report high temperatures when in reality it's nearly ice cold (during the winters), I had the service centre replace the sensors for me.
My S6's battery temperature never exceeds 40°c, while the CPU occasionally reaches 70°c, at that point, my S6 would perform an automatic soft reboot. But that's it though.
DaryllSwer said:
Strange. One possibility is that the temperature sensor(s) inside the phone are defective and reports inaccurate temperature readings. I had this problem with my ex-HTC One X+, it would report high temperatures when in reality it's nearly ice cold (during the winters), I had the service centre replace the sensors for me.
My S6's battery temperature never exceeds 40°c, while the CPU occasionally reaches 70°c, at that point, my S6 would perform an automatic soft reboot. But that's it though.
Click to expand...
Click to collapse
The temeryture is so high that I do not even need to measure it by app. The device burning my hand (literally) is enough indicator for me.
Yanush7 said:
The temeryture is so high that I do not even need to measure it by app. The device burning my hand (literally) is enough indicator for me.
Click to expand...
Click to collapse
Have it checked out at the service centre.
Solved
I had to allow it to turn off and let it cool down. left it 4 hours, turned it back on, (in all honesty, trying to replicate the problem for RMA) and all fine, over heating message disappeared and no problems since really weird.
anyway thanks for all the help guys
Cheers
See attached image, that's normal on my S6 and my ex-S6 Edge.
Sent from my Samsung Galaxy S6 using XDA Labs
DaryllSwer said:
See attached image, that's normal on my S6 and my ex-S6 Edge.
Sent from my Samsung Galaxy S6 using XDA Labs
Click to expand...
Click to collapse
I think better app for cpu temp is CPUZ. It gives you more info.
Right now I'm on custom rom (superman rom) and with custom superkernel 1.4 and it seems like the phone overheats less - but I do not really know what are the good standard Temps for processor in basic use.
Yanush7 said:
I think better app for cpu temp is CPUZ. It gives you more info.
Right now I'm on custom rom (superman rom) and with custom superkernel 1.4 and it seems like the phone overheats less - but I do not really know what are the good standard Temps for processor in basic use.
Click to expand...
Click to collapse
How do you know your phone 'overheats'? Does it show any message on the screen saying it is or does it self reboots? If it doesn't, it's not 'overheating', basic logic.
My S6 has 'overheated' only twice, it self rebooted.
Sent from my Samsung Galaxy S6 using XDA Labs
Related
I Baught the infuse on launch day off a friend of a friend of mine that was elgible for an upgrade. I gave him the money for the phone plus $100 for himself for doing it. The phone has been really hot the last few days. Yesterday it was at or around 100 Degrees F after i started using it (very light use). Last night when charging it took over 7 hours to fully charge. I turned screen brightness all the way down, have underclocked the processor to 800MHZ, what else can i do? Today the thing died on me in 3.5 hours and i didnt even use it... The screen was on for a total of 15 minutes. It was at about 105 degrees all day... i tried to contact the person who sold it to me to see if they could meet me at the store to try to return it for another unit, to make a long story short im unable to get ahold of them at all so im out of luck. What can i do? Is it possible to return to at&t without the reciept? I doubt it. I dont think the problem is the battery however, Ive take the battery out and its nice and cool, the hot area seems to be the metalic part covering the sim card right underneath the camera area thats hot. I can try to buy another battery but i dont think the issue is the battery. Im not sure what to do at this point. Any ideas on how i can cool the phone down? Or get a replacement unit?
It sounds like you have something running in the background that is forcing your processor to run at maximum speed (and voltage) all the time.
Try a menu->settings->factory data reset and dont install anything but updates, report back if it still gets hot.
Widget locker is being reported to cause issues fyi.
Might try contacting samsung. Maybe a battery problem. But sounds more like what previous poster said Runaway proceser
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
look in settings about phone for battery use. post results. it may be a bad app, it may be the radio needs to be reset. the radio's can put off as much as or more heat than the processor. if it says cell radio 50% then you just need to enter airplane mode and then turn airplane mode off.
*#*#4636#*#* and go into battery stats you can check all usage there lots of cool stuff
sportedwood said:
It sounds like you have something running in the background that is forcing your processor to run at maximum speed (and voltage) all the time.
Try a menu->settings->factory data reset and dont install anything but updates, report back if it still gets hot.
Widget locker is being reported to cause issues fyi.
Click to expand...
Click to collapse
Thank you all so much for the responses, I have widgetlocker installed ... I will try that right now and report back. I've noticed too when I use setcpu after about an hour or so it would reset itself and I would have to go back in and reset it to whatever settings I had before
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
Dani897 said:
look in settings about phone for battery use. post results. it may be a bad app, it may be the radio needs to be reset. the radio's can put off as much as or more heat than the processor. if it says cell radio 50% then you just need to enter airplane mode and then turn airplane mode off.
Click to expand...
Click to collapse
Everything seems normal there. Screen is at 85%
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
NVM.
.......
What wall charger are you using? The correct specs wall charger for the phone shouldn't give you the choice menu for mass storage,... etc. It should just charge.
I found that if I used the wrong type of wall charger(even car charger) the battery would get very warm. Using the charger that came with the phone doesnt do this.
I think the phone seems to go into a usb mode but gets way more current than expected.
I would call samsung, they will honor their warranty, regardless of who purchased the device.
I had problem with htc inspire, which I have bought on Ebay and I obviously didnt have a receipt for it.
To make a long story short I took it to att and they have replaced it for me no questions asked.
I said I have bought it from a private party.
I'm hoping that all of the responses of guys here at forum helped You, but if not remember, to try Your last resource which is att warranty department.
But I would personally go to corporate store not call them.
When You buy anything warranty usually stays with the device not the owner.
I believe, there is stubborn application running in the background, have You tried taskiller?
Good Luck!
I don't know if this was told before or not, but I noticed in my phone when it shuts off is when temperature gets higher, not phone temperature, environment temperature, when I'm home phone stays up normally all the time but when I'm out and put the phone in my wallet it just start acting stupid and keeps turning off. We g2x owners are waiting for a software fix but it is actually a software problem? Hopefully yes but it seems more like a hardware problem to me, we'll see when the fix is release.
Sent from my LG-P999 using XDA App
there are threads in here explaining what all needs to be done with your new g2x to possibly achieve optimal battery performance.
drain battery completely and then charge to full
hard reseting is a good idea. back up your apps with astro file manager under tools or w/e program you like.
I achieved great battery life and zero reboots following these steps but I still had to reboot to re initialize GPS because it stops responding on an app demand basis. longest I have gone was 110 hours of up time before having to reboot manually because GPS would not kick start
now I'm on my second battery shipped to me by lg thru my warranty. I let the battery recharge on the phone while the phone itself was not powered on. day two and it gets warm but not over the 40° C warning labeled on the battery. I will be updating the thread I started on overheating issues once I know definitely if the issue was resolved or not. I had troubles when hot spotting my data at 2g and 4g speeds.
Sent from my LG-P999 using XDA App
I hit submit by mistake ... I have long thumbs
to finish I had issues hotspotting, the phone would get extremely hot. also while YouTube browsing and streaming.
my advice to you is watch the noon video on YouTube for new xda'ers before posting. it details etiquette on these forums in a humorous manner
Sent from my LG-P999 using XDA App
jonyolea said:
I don't know if this was told before or not, but I noticed in my phone when it shuts off is when temperature gets higher, not phone temperature, environment temperature, when I'm home phone stays up normally all the time but when I'm out and put the phone in my wallet it just start acting stupid and keeps turning off. We g2x owners are waiting for a software fix but it is actually a software problem? Hopefully yes but it seems more like a hardware problem to me, we'll see when the fix is release.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
Heat alone cannot be the problem. It has been around 95 degrees here and I have ridden around in direct sunlight with the phone mounted to the handlebar of my bicycle with the screen on full-bright running GPS/Cycling Computer program (for hours at a time, although my phone only lasts about 3-4 hours running like this.
I have only had reboots if I had a bad install of a ROM that was corrected by re installing. Since many people run without problems I don't see how a software fix can solve the issue. If you've eliminated the possibility of a bad install by reinstalling the ROM or factory reset then the only thing left is bad hardware, since the software in use is common to many but only you have your hardware.
Hi,
I have a Galaxy Note Pro 12.2 and the battery gets really hot and then the screen starts flickering and eventually goes out. I was wondering if anyone else has had or heard of this issue?
Thank you, Snow
While doing what sort of activity at what brightness level? There is s flickering issue that isn't necessarily related to heat which is why I'm asking. .
Sent from my SM-P900 using Tapatalk
These things are rated save to use up to 80ºC, so unless it reaches near-melting temperatures, something else is probably wrong.
There are a couple of threads on screen flickering issues. Primarily concentrated issue on the WiFi and AT&T models.
It has also become a bit of a trend for people to say 'It gets really scalding hot', whilst it turns out to only be around 40ºC. That is not hot. That's normal for a device with a powerhouse CPU and no fans.
Use CPU-Z to get the actual battery temp. 25-45C is perfectly normal, 50-60C in heavy usage is also normal (Games, for instance).
This primarily happens when playing games or watching video's on it. It seems like the processor/battery gets hot and then all of a sudden the screen starts going crazy.
Enable developer options and disable hardware overlays within there. It has been said that this should fix the flickering in video playback.
Be aware that when you reboot the tablet you will have to disable hardware overlays again.
If you're rooted and have TWRP, clearing cache and dalvic will resolve the flickering for a period of time (days) without having to dive into developer options.
Snowleopard1900 said:
Hi,
I have a Galaxy Note Pro 12.2 and the battery gets really hot and then the screen starts flickering and eventually goes out. I was wondering if anyone else has had or heard of this issue?
Thank you, Snow
Click to expand...
Click to collapse
Hi , i was having the same problem and now the device is unable to turn on at all , please help me because there are no samsung service center near to me. :crying:
IbrahimGla said:
Hi , i was having the same problem and now the device is unable to turn on at all , please help me because there are no samsung service center near to me. :crying:
Click to expand...
Click to collapse
Hi IbrahimGla,
Once the hardware overlay issue was mentioned, I looked for instructions on how to turn hardware overlays off on the Galaxy tab (Which where hard to find). Here are the instructions and so far, it looks like it is working for me:
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To fix flickering in video:
Enable developer options in settings (go to about device and tap Build Number 7+ times).
In developer options, under hardware-accelerated rendering, check "turn off hardware overlays". You can also check "force GPU rendering", but I've found the former is all that's necessary.
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Hi Snowleopard,
Snowleopard1900 said:
Hi IbrahimGla,
Once the hardware overlay issue was mentioned, I looked for instructions on how to turn hardware overlays off on the Galaxy tab (Which where hard to find). Here are the instructions and so far, it looks like it is working for me:
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
To fix flickering in video:
Enable developer options in settings (go to about device and tap Build Number 7+ times).
In developer options, under hardware-accelerated rendering, check "turn off hardware overlays". You can also check "force GPU rendering", but I've found the former is all that's necessary.
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Click to collapse
Thanks for your reply , i did what u have mentioned in the begening of my problem and no thing has changed , now after a month from the first time where my screen starts flickring the device is not turning on it is like a device with no battery it just show me the battery charging when it's off.
do you advise me to buy a new battery and replace my note pro battery??
Thank you & sorry for my bad english
I am having a similar problem with my Note Pro. It ussualy starts when the battery is down to 60%. The screen starts flickering and then I get a message saying the SD card is corrupt or not formatted. Sometimes it locks up as well. Sometimes when I plug the charger in to tells me "charging is suspended due to high battery temp.". The device is warm but not extreamly hot. If I turn the device off and let it charge, once the battery charge comes up to 70% I can turn it back on and everything works fine. As long as I keep it charged to over 60 - 70% I never have a problem. I tried several different SD cards but that doesn't seem to be the problem.
I have contacted Samsung but the only response I have gotten from them is "have you done a factory reset?".
Not sure what to try next. Anyone have any suggestions?
Sent from my SAMSUNG-SGH-I467 using Tapatalk
Sorry I missed this, I am not on here very often, I am back because the Note 7 is coming out. I have never replaced the battery on mine, so I am not sure. Apparently replacing the battery has worked for some people. I ended up sending the Note Pro to Samsung 2 times under warranty and the problem was not fixed.
Finally I called their support back a 3rd time near the end of the warranty period and said: Listen, I have send this *** to your repair department 2 times already. I want one that actually works sent back to me. They sent me a Note Pro in an un-marked (maybe a re-furb box?) with some sort of bar code sticker on the back of it.
Since then, this different Note Pro has worked for the most part, but every so often it has minor issues with it getting hot and the battery loosing charge, but it is not as bad as the one I bought. I really think Samsung dropped the ball on that tablet and they are lucky I just got a Tab E.
Definitely not my experience with the Note Pro. Mine has been rock solid for 2 years now, I still rack up a minimum of 2 hours of screen on time per day 7 days a week, and quite often more than that.
Just an FYI that there has been threads posted about screen flickering and battery issues that document issues with the battery connection and how to resolve them (involves opening the back and resoldering the battery terminal). Definitely something that you'd think Samsung would do but doesn't always do it . .
My tablet had the same screen flickering and getting hot problem. I solved the issue by soldering the battery connector in the motherboard. If you look at post #10 of this thread you will see a very good photo posted by Beut of the tiny black connector that seems to be failing. Other users report that the white battery connector also causes problems. In my case it was the black one, I soldered it a month ago and the problem was resolved.
Dear all,
I am writing this post to hopefully get some help or directions regarding my issue, because I have already spent hours and hours looking on the internet trying fixes on my phone without anything working for me so far.. So I am getting a bit hopeless....
I recently got a Samsung Galaxy S6 (SM-920I model), and since the beginning i have been shocked by how CRAPPY the battery life was. To give you some ideas, my phone loses around 3-5% of battery per hour when idling and screen off, meaning I am not doing anything at all with my phone. Overnight, I lose about 15-20% battery with my phone on airplane mode, power saving, or whatever else you want, when it is not doing anything at all..
I know that my problem is a deep sleep problem, quite easy to identify i guess, so I have spent a lot of time reading and trying to fix it by myself but so far nothing worked.
To give you some background, after unpacking the phone I quickly upgraded Android from 5.0 to 5.1.1, so I cannot tell how it was working at 5.0. It is only after that I saw that a lot of people have issues on 5.1, but it is strange because just before having my S6, I was having a OnePlus One on 5.1 and I didn't have such battery problems and everything worked fine except turning off the "keep awake" setting option for GooglePlayServices.
What I can say though, is that since I upgraded I never had so much difficulties trying to fix a problem on any Android phone than before. Basically, since day 1, my phone never went a single time into deep sleep mode.
So far, to fix this, I tried all the following:
- Reflash the stock firmware (Samsung 5.1.1) --> many times, with full Cache/davik wipe and factory resets
- Root my phone using UniKernel
- Install custom ROM (I am running XtreStoLite version 2.2) + all kinds of wipe/factory reset
- Flash different kernel that are shipped with the ROM (there are 5 different ones if I remember)
- Use my phone with only stock apps (to see if the problem comes from one of my apps)
- Cold reboots
- The "DeepSleepFix" using the Android terminal as described here: http://zidroid.com/fix-battery-drain-and-deep-sleep-issue-on-galaxy-s6-and-s6-edge/
- And desperately, try to use my phone normally for now
Overall, I would say that my battery would last roughly 15 -20h in total with normal usage, not even heavy, which quite sucks..
I can show the no deep sleep issue to you with some screenshots (cf. below) , I have tried many applications to try to find the root cause such as:
- WLD
- 3C CPU
- BetterBatteryStats
- GSAM
etc.
I am monitoring my phone closely for the past 1-2 weeks and so far I have never seen it being in deep sleep at all (at least more than 0.2 seconds in total..). Also, when I check on the default Battery menu of Android, after a full day I would usually see "Android OS" on top and using 20-30% of the battery at least.
The problem seems to boil down to a process called "LHD" in the kernel wakelock. This is keeping my phone awake 100% of the time, whether I am using the phone or if I am not. However, even with this info I tried to search online and I cannot find anything about "LHD", so I am really stuck right now.. Do anybody knows what it is and why it is a problem for me?
If any of you have a solution or can give me some guidelines to help me fix this issue, I would really appreciate any help. If you need more information from me also let me know.
Thank you for taking the time to read me,
Best regards.
I have G920I too and solved my problem using deepsleepfix and taking out the GSM CHIP e put into phone again. Looks ridiculous and no sense, but worked for me...
OBS.: In BetterBatteryStats my kernel wakelock was GPSD.
Hope this will help you
I have G920I too and solved my problem using deepsleepfix and taking out the GSM CHIP e put into phone again. Looks ridiculous and no sense, but worked for me...
OBS.: In BetterBatteryStats my kernel wakelock was GPSD.
Hope this will help you
thiagomed said:
I have G920I too and solved my problem using deepsleepfix and taking out the GSM CHIP e put into phone again. Looks ridiculous and no sense, but worked for me...
OBS.: In BetterBatteryStats my kernel wakelock was GPSD.
Hope this will help you
Click to expand...
Click to collapse
Hi, thanks for your reply.
You mean you took out the GSM chip and flashed the phone using the DeepSleepFIx.zip file, and it worked? I already tried the deepsleepfix and it didn't work for me, but I didn't remove the GSM chip.
I can try that.. even though it is strange.
I just flashed the deepsleep and then took out GSM chip
Ok thanks thiagomed.
I tried what you did.. I flashed the DeepSleepFix.zip without my SIM in the phone, it changed nothing.
I also removed it and put it back later on after flashing again just to try. The problem is still there.
I really don't know what to do anymore.. Thanks for your help tough.
ImPain said:
Ok thanks thiagomed.
I tried what you did.. I flashed the DeepSleepFix.zip without my SIM in the phone, it changed nothing.
I also removed it and put it back later on after flashing again just to try. The problem is still there.
I really don't know what to do anymore.. Thanks for your help tough.
Click to expand...
Click to collapse
Have you tried a factory reset and not installing any of your apps? Maybe it's an app keeping the phone awake?
LNJ said:
Have you tried a factory reset and not installing any of your apps? Maybe it's an app keeping the phone awake?
Click to expand...
Click to collapse
As specified in my post, yes.... even when I was running the stock Android 5.1.1 with no other apps than the ones comming with the fresh OS installed, I already experienced this issue.
The problem is the process LHD in Android Kernel that is running all the time, phone on or off, and draining my battery.
I cannot find any information on this process and how to fix my issue...
Can this issue of never going into deep sleep at all (I mean I am always at 0s...) be a reason for going to Samsung support and ask for a replacement ? I find other people having no problem with their S6 and mine I tried so many things and nothing fixes my deepsleep issue... Getting sick of this phone.
ImPain said:
Can this issue of never going into deep sleep at all (I mean I am always at 0s...) be a reason for going to Samsung support and ask for a replacement ? I find other people having no problem with their S6 and mine I tried so many things and nothing fixes my deepsleep issue... Getting sick of this phone.
Click to expand...
Click to collapse
You could fix this? I have the same problem .... Thanks
superchizo said:
You could fix this? I have the same problem .... Thanks
Click to expand...
Click to collapse
Yes, after some time and a lot of trouble. I tried everything on the software side and nothing could fix it (flash, re flash, clear cache, reinstall other ROM, apply deep sleep patch fix, etc.). Nothing WORKED.
So it had to be a hardware issue.
I went to see Samsung and I had to argue with them several times showing them screenshots of my phone never sleeping over time, because they were not believing me and trying to say that this is normal..
They changed my battery first, and the problem was still there.
I went back later on to show them again, then they finally changed the whole motherboard of the phone (which includes the CPU as well) and since then everything is working as intended. My phone is now in deep sleep about 70-90% of the time depending on my usage.
To convince them to change my CPU, I had to show them stats of the same phone (S6) from one of my friends which shows the amount of deep sleep he has during the day, compared to mine which was zero. So that they cannot bull**** me it was the "normal behavior" .
Basically I did their troubleshooting job.. but thankfully in the end they manage to change the motherboard and fix this super annoying issue. Because having a phone that drains all the battery in 7h when you do nothing is really annoying.
LHD is smart feature - smart alert located in advanced features
My device is draining battery at almost 1%/h when it is powered down i.e. complete shutdown. Isn't that abnormal?
I went to the service center, but they are not ready to accept it is a defect!!
What should I do?
The model is SM G920I S6 Flat
observingi said:
My device is draining battery at almost 1%/h when it is powered down i.e. complete shutdown. Isn't that abnormal?
I went to the service center, but they are not ready to accept it is a defect!!
What should I do?
The model is SM G920I S6 Flat
Click to expand...
Click to collapse
Sounds like the phone is not going into deepsleep, it could be an app you have installed which is causing this, if you are not sure which app try a factory reset in the 1st instance and see if you get the same issue
sofir786 said:
Sounds like the phone is not going into deepsleep, it could be an app you have installed which is causing this, if you are not sure which app try a factory reset in the 1st instance and see if you get the same issue
Click to expand...
Click to collapse
Thanks for your reply.
It's loosing charge @ 1% per hour when the phone is POWERED OFF. I am not talking about screen off.
Definitely a hardware or wiring problem.
Yuge said:
Definitely a hardware or wiring problem.
Click to expand...
Click to collapse
Even I have the same opinion, but the service center is turning a deaf ear
In fact they are clueless and are not able to comprehend the matter. They are constantly assessing the device as in ON state and throwing baseless arguments.
So if you are at 100% and you leave the phone off for 20 hours it will be 80% when you turn it on again? Thats stuffed for sure. Probably a current leak or bad battery.
Samsung agreed to accept the phone for repairs.
They changed the motherboard, battery and the display too.
The battery performance is top notch now.