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hey all,
on friday I rooted my NS again to check out cm7 rc1. before i was totally stock @ 2.3.2. friday evening i wanted to show my iphone friends the nexus s with cm7. the first one took it and did take some photos. then he smiled and gave it back to me. force close: SORRY: Android.process(???) has stopped unexpectedly.
this error was looping all the thime. i pressed okay and one sec later it was there again. i tried to flash the rom again in recovery, but the error was still there. i did date and cash wipes and some factory resets and then the error was gone.
on sunday i was travelling home on train and suddenly the error was back. i tried again some wipes and then i deceided to restore my nandroid backup. so i was back on 2.3.2. during sunday afternoon and evening i got these errors:
- NS is freezing while it is in standby... if i grab the phone and want to unlock it but the display keeps black -> i have to put out the battery..
- NS is beside my keyboard and suddenly all four buttons are on. display is still black. unlock not possible--> battery again
- NS is freezing while using facebook or twitter app
today... i unrooted it again and went back to a nandroid (2.3.1) guided _here_.
after unrooted again NS wanted to update to 2.3.2 which i confirmed.
about to hours later the errors i explained came back.
am i the first one who bricked NS?
please give me some help how to get it back working correctly, because i love this phone so hard.
I did another factory reset and now the phone is hanging at the google Logo. The four buttons are powered.
This is looping, too.
Yesterday I tried some things to kill these errors. I did:
- factoy reset (in settings menu)
- fastboot erase userdata 2x
- wipe cache, wipe data, wipe devliak
Today the phone was with out a problem, but just a moment ago I wanted to unlock it by pressing the power button but the display didn't react as usal. It is still black and the only thing I can do is to take out the battery....
Last step I can do is to send it back to my girlfriends sister in US so that she can bringt it to Samsung US to get it serviced.
"bricking" the phones involves the phone not being able to turn on or do anything, period. your phone isnt a brick. after doing a "factory reset" you want to reflash whatever rom you are using. it seems like youre having problems with a bad app or some bad data.
thx simms22. i just flashed the newest cm7 nightly with rom manager (incl. wipe). i set up all my apps and 20 min later the error come.
to figure out if it is a bad app problem i do a factory reset now and won't log into google account and see if the error appears.
simms22 said:
it seems like youre having problems with a bad app or some bad data.
Click to expand...
Click to collapse
i did a factory reset and skipped google setup after first boot.
i just entered sim code and let nexus s in idel mode.. about 15 mins later the four buttons were lightened but i couldn't unlock the phone. battery out... and i could power it on.
so it's some kind of bad data problem? but how to find and/or clean this bad data? thx again for your help.
edit: I found a lot on google for "full wipe bad data". I'm reading now! But I may have to ask you something
edit2: in recovery (cwm3.0.0.5) I did: format system, format data, format cache and format sdcard. then i mounted usb and copied this nandroid 2.3.1 to it and flashed it. I booted and installed system update 2.3.2. now testing again without apps.
edit3: the hole day no problems. I only installed twitter and in the evening 2.3.3 manually. This morning again the phone was not unlockable. I had to take out the battery... on my way to work I did a wipe from stock recovery but shortly later the phone freezed while I used the slider to unlock it. oh man that sucks I thought it was fixed.
I make some coffee now and start google'ing. If you have some tipps, please throw them to me.
maybe reflashing radio?
stiefa00 said:
i did a factory reset and skipped google setup after first boot.
i just entered sim code and let nexus s in idel mode.. about 15 mins later the four buttons were lightened but i couldn't unlock the phone. battery out... and i could power it on.
so it's some kind of bad data problem? but how to find and/or clean this bad data? thx again for your help.
edit: I found a lot on google for "full wipe bad data". I'm reading now! But I may have to ask you something
edit2: in recovery (cwm3.0.0.5) I did: format system, format data, format cache and format sdcard. then i mounted usb and copied this nandroid 2.3.1 to it and flashed it. I booted and installed system update 2.3.2. now testing again without apps.
edit3: the hole day no problems. I only installed twitter and in the evening 2.3.3 manually. This morning again the phone was not unlockable. I had to take out the battery... on my way to work I did a wipe from stock recovery but shortly later the phone freezed while I used the slider to unlock it. oh man that sucks I thought it was fixed.
I make some coffee now and start google'ing. If you have some tipps, please throw them to me.
maybe reflashing radio?
Click to expand...
Click to collapse
are you using any of the custom kernels?
no, I'm using stock kernel and never flashed a custom kernel.
stiefa00 said:
no, I'm using stock kernel and never flashed a custom kernel.
Click to expand...
Click to collapse
im going to have you try wiping once again. wipe data/factory reset. only this time reupdate to android 2.3.3 right after the factory reset in recovery. dont boot after wiping, update after wipe, then reboot.
--> stock recovery -> wipe / factory reset -> reflashed update (ota2.3.3) -> testing now without installing apps
thanks simms!
Edit: the phone got a freeze while I wanted to unlock it -.-
Edit2: I'm testing now in airplane mode. Maybe the error doesn't come...
stiefa00 said:
--> stock recovery -> wipe / factory reset -> reflashed update (ota2.3.3) -> testing now without installing apps
thanks simms!
Edit: the phone got a freeze while I wanted to unlock it -.-
Edit2: I'm testing now in airplane mode. Maybe the error doesn't come...
Click to expand...
Click to collapse
im now thinking it might not software related. if it was software, a wipe and reupdate should have fixed it. maybe you should check into a warranty replacement. .
In airplane mode the error is there, too.
Okay thx 4 ur help. I'm starting a service request. Bad day -.-
Sent from my Nexus S using XDA App
stiefa00 said:
In airplane mode the error is there, too.
Okay thx 4 ur help. I'm starting a service request. Bad day -.-
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
the only other thing i can think of that might cause something like that after wiping is something bad on your "sd" storage. copy everything you need off your "sd" storage and try wiping that.
stiefa00 said:
edit2: in recovery (cwm3.0.0.5) I did: format system, format data, format cache and format sdcard. Then nandroid restore...
Click to expand...
Click to collapse
I think I allready did this? Or do you talk about this 1gb sd. If so, how to format this one?
Could I find something usefull with logcat?
Sent from my Nexus S using XDA App
According to this thread I think you will have to get it replaced:
http://www.google.com/support/forum/p/Google+Mobile/thread?tid=44db6d8e31129d4c&hl=en
Holy sh** what an anoying link. -.-
BUT: thanks dude.. now I know waaazzz up
Hello there, I have a huge issue with my Motorola Xoom.
I ran the #156 TeamEOS 4.2 Nightly Rom for my European 3G Xoom when all of a sudden my tablet started acting really weird.
Apps were crashing, Google Play wasn't working, Browser as well, and so on.
I decided to do a hard reset, formatting cache, Dalvik Cache, Hard Reset...but nothing was cancelled. As soon as i rebooted my device, everything was back the way it was with the same issues. I noticed my tablet was costantly updating the same apps and even if I updated them the following reboot they were back re-updating themselves.
I have no idea what to do, I tried everything, including RSD Lite. Nothing.
Can somebody help me figuring out what to do and how to at least format my Xoom completely so that I can re-install my rom and then re-install the apps?
Thanks.
I would boot into recovery and do a full wipe the reflash the rom a gapps. you should be good to go.
No can do, sorry. What's weird is that even when I go to change the performance settings on the rom, to overclock it more or less, the changes are not recorded. I can set whatever I want but it doesn't change it. It's like the tablet is in a loop, always stuck doing the same things, charging the same rom, the same settings. I really don't know what to do, I don't want to throw it away but I don't know how to solve it.
Which xoom do you have? We can always flash the stock img with fastboot to restore it. It will be back to complete stock.
Can you get into recovery at all by powering off then press the power button wait till 3 sec's after the logo appears and press volume down. You will see android recovery at the top press vol up to select. If you can and you have a backup restore it. If you use an external sd card you can load a rom on to it and flash it in recovery.
"I decided to do a hard reset, formatting cache, Dalvik Cache, Hard Reset...but nothing was cancelled. As soon as i rebooted my device, everything was back the way it was with the same issues. I noticed my tablet was costantly updating the same apps and even if I updated them the following reboot they were back re-updating themselves."
this is the same exact problem i'm having. I cannot get my xoom to reset. It always goes back to where it was before.
danman1835 said:
"I decided to do a hard reset, formatting cache, Dalvik Cache, Hard Reset...but nothing was cancelled. As soon as i rebooted my device, everything was back the way it was with the same issues. I noticed my tablet was costantly updating the same apps and even if I updated them the following reboot they were back re-updating themselves."
this is the same exact problem i'm having. I cannot get my xoom to reset. It always goes back to where it was before.
Click to expand...
Click to collapse
Sounds like your data has gotten corrupted somehow. You can take the boot.img out of whatever Custom ROM ur using, and via terminal -
fastboot flash boot boot.img
fastboot reboot
I'm not using any custom roms. I'm using factory settings for almost everything.... also i don't know how to use terminal
Mjamocha said:
Sounds like your data has gotten corrupted somehow. You can take the boot.img out of whatever Custom ROM ur using, and via terminal -
fastboot flash boot boot.img
fastboot reboot
Click to expand...
Click to collapse
I have the same problem.
The Xoom is a european with android 3.1 kernel version 2.6.36 and build H.6.3-25-9 <- this i dont understand but i think that is no correct.
I try flash the H.6.1-38-1_Retail_Europe version, all the process finish ok, but when i restart the tablet everything continues as before.
I not know what else to do, Heeeelp.
Nexus 5 here and tried both CWM and TWRP and each have the same issue. It just sits there and does nothing when doing a wipe cache. I have seen others having the same thing and the answers are it much be your device. Then if you power it off it loses the IMEI and anything network related and has to be reverted all the way back to stock. Very annoying really and more that this gets ignored and the threads closed.
GrandMstrBud said:
Nexus 5 here and tried both CWM and TWRP and each have the same issue. It just sits there and does nothing when doing a wipe cache. I have seen others having the same thing and the answers are it much be your device. Then if you power it off it loses the IMEI and anything network related and has to be reverted all the way back to stock. Very annoying really and more that this gets ignored and the threads closed.
Click to expand...
Click to collapse
It takes around 5min to wipe cache, dont interrupt it.
Sent from my Nexus 5
I've noticed that now, should be a sticky or something. I myself am not used to it taking more than a few seconds on any other device.
Anyone know why it takes so long to wipe cache on this? I'm like Grand and seeing it only take a few seconds.
Sent from the jaws of my Hammerhead!
Yup, this should be in the sticky guide. I am on android since the days of G1, and even I was stumped for a bit. Thankfully I did not loose anything. But yes, I did not boot into Android. I just rebooted into bootloader by long pressing power to reset and again wiped cache. This time I decided to wait it out, and there it was. Took much longer than usual to wipe cache with CWM.
Oh crap, I tried wiping the cache from the stock recovery and it just sat there forever, so I powered it down and rebooted it before reading this thread (I've done this on many Android devices and it never took this long...). I encountered problems with Google Play Services when it started back up so I decided to do a factory reset, but it didn't seem to start when doing it through the settings so I started it in recovery (format data/cache). And now it is just sitting here, as it has for the last 10 minutes... I'm starting to get worried. What should I do?
EDIT: right after I wrote this, the factory reset finished. Am rebooting now.
EDIT 2: booted up fine, with everything working. Wiping took an ungodly amount of time compared to previous versions of Android.
I had the same problem.
The wipe cache procedure (from stock recovery) took forever and I powered off my phone (big error).
Since then it has started behaving in a crazy way.
I re-entered the stock recovery mode and selected the factory reset option, but it didn't succeed signalling "can't access /cache partition".
Evrything followed by eternal bootloops.
I repeated the procedure many times and at last everything was OK (after many attempts, the factory reset procedure worked, even if it took SO long)
Remember: be patient. Or you will screw your phone.
Indeed, patience is the key
TeoLinuX said:
I had the same problem.
The wipe cache procedure (from stock recovery) took forever and I powered off my phone (big error).
Since then it has started behaving in a crazy way.
I re-entered the stock recovery mode and selected the factory reset option, but it didn't succeed signalling "can't access /cache partition".
Evrything followed by eternal bootloops.
I repeated the procedure many times and at last everything was OK (after many attempts, the factory reset procedure worked, even if it took SO long)
Remember: be patient. Or you will screw your phone.
Click to expand...
Click to collapse
I started the cache wipe, thought the phone got hung up, and powered it off. Powered on and all network-related settings were missing, /sdcard partition was empty. Then I went searching and found this thread. Based on what I read, I decided to try the wipe cache again and this time I waited for it to finish. Rebooted the phone and all is back to normal.
For me it's takes on wiping cache only few seconds on CWM touch latest version recovery.
i was frightened when i found this thread, after my n5 seemed to be stuck flashing cache....but after a very long time (about 10 minutes, not sure) phone finished wiping....i was so relieved!!phewwwww
TeoLinuX said:
I had the same problem.
The wipe cache procedure (from stock recovery) took forever and I powered off my phone (big error).
Since then it has started behaving in a crazy way.
I re-entered the stock recovery mode and selected the factory reset option, but it didn't succeed signalling "can't access /cache partition".
Evrything followed by eternal bootloops.
I repeated the procedure many times and at last everything was OK (after many attempts, the factory reset procedure worked, even if it took SO long)
Remember: be patient. Or you will screw your phone.
Click to expand...
Click to collapse
In future if you face the same issue kindly,don't powered it off, then it will take more time in factory settings. I tried without switching it off and its all done in flash of time. might be i was luckey:fingers-crossed:
joannn said:
In future if you face the same issue kindly,don't powered it off, then it will take more time in factory settings. I tried without switching it off and its all done in flash of time. might be i was luckey:fingers-crossed:
Click to expand...
Click to collapse
This is the worst thing I have ever heard. I have had plenty of devices and for some reason the nexus line have the weirdest issues.
But I do love this devices. Well will wait and see if my stuff works again.
Waited like 4 minutes on second attempt and yes it came back. Wow!!!
TeoLinuX said:
The wipe cache procedure (from stock recovery) took forever
.....
Remember: be patient. Or you will screw your phone.
Click to expand...
Click to collapse
Agreed! It took mine about 7-10 minutes (much longer than I expected) -- those who are waiting hours must have some other problem.
dangerzone said:
Agreed! It took mine about 7-10 minutes (much longer than I expected) -- those who are waiting hours must have some other problem.
Click to expand...
Click to collapse
I ran into the same problem today - gave up after 20 minutes and rebooted the phone. Now /cache could not be mounted and thus no sdcard either.
Unzipped the latest factory image (KTU84P) and did a
Code:
fastboot flash cache cache.img
which was successful.
rebooted into recovery and now wipe cache took seconds.
So the cache partition can become corrupt, but this seems to fix it.
Luckily I had an unlocked bootloader - otherwise factory reset would have been the only option.
It can take up to half an hour (maybe more)
gian569 said:
i was frightened when i found this thread, after my n5 seemed to be stuck flashing cache....but after a very long time (about 10 minutes, not sure) phone finished wiping....i was so relieved!!phewwwww
Click to expand...
Click to collapse
On my phone, it took nearly half an hour. Plug it in, and be very very very patient.
Ha! Well I'm glad I found this thread. Was stuck on it for 10 min and almost powered down. Waited another 5 min and it finished.
Soooooo looooooong
My /cache wiping took about 30 mintues. Luckyly, i found this post and wait until it ended.
I just experience the same thing, only then with my Note 3. I was waiting for about 15 minutes and I thought it was stuck at formatting the cache CWM. Luckily I found this thread and I waited before I rebooted. It finished in about 20 to 30 minutes.
I just had to thank you.
GrandMstrBud said:
Nexus 5 here and tried both CWM and TWRP and each have the same issue. It just sits there and does nothing when doing a wipe cache. I have seen others having the same thing and the answers are it much be your device. Then if you power it off it loses the IMEI and anything network related and has to be reverted all the way back to stock. Very annoying really and more that this gets ignored and the threads closed.
Click to expand...
Click to collapse
I just had to thank you for even making this thread. LOL. My HTC One M7 took so long when I was wiping cache. So i rebooted and went into all sorts of bootloops. Tried it again after reading this thread and after about 20-25 mins it finished. Thanks once again. :good::good::good::good:
Anyone else had issues performing factory resets? My Nexus 5 seems incapable of completing it. So far I have tried doing a factory reset from the settings menu 4 times. Every single time it locks up on the erasing step. I don't mean it takes a little longer. I have let it sit for almost half an hour and the little android robot sits there taunting me.
Every time I have had to manually go into the bootloader and sideload a factory image, which works fine.
Any ideas why this problem is occurring? Faulty memory maybe?
Same issue here, phone is getting nice and warm but the little robot just sits there twiddling his antennae. Forced restart either normally or into recovery mode lands me right back on the erasing screen, looks like nothings going to happen unless I intervene another way. Any ideas?
Try pushing the system.img using fastboot. Might be best to start over and do a clean install.
Have you tried doing a factory reset in recovery instead?
Sent from my Nexus 5 using Tapatalk
Same problem
I have the same problem with the loop at the erasing screen. It will not go into recovery so that I can fix it. I tried flashing the Stock Rom again but no use. Please help me or at least give me some pointers what to try next.
jizkidjnr said:
Same issue here, phone is getting nice and warm but the little robot just sits there twiddling his antennae. Forced restart either normally or into recovery mode lands me right back on the erasing screen, looks like nothings going to happen unless I intervene another way. Any ideas?
Click to expand...
Click to collapse
martinancevski said:
I have the same problem with the loop at the erasing screen. It will not go into recovery so that I can fix it. I tried flashing the Stock Rom again but no use. Please help me or at least give me some pointers what to try next.
Click to expand...
Click to collapse
I have the same problem
I'm sure you wait a long time...but if not, mine probably took 10-15 minutes to finish...
Sent from my Nexus 5 using xda app-developers app
i have the same problem
What is your recovery? Version # also? How did you root? <--- this goes to the rest of you guys too because it seems like its happening to more than one person.
Follow this: Maybe flash the stock recovery found in here http://forum.xda-developers.com/showthread.php?t=2513701
fastboot flash recovery C:/image-hammerhead-krt16m/recovery.img
^^ the command
edit: on second thought start over.
lpforte said:
Anyone else had issues performing factory resets? My Nexus 5 seems incapable of completing it. So far I have tried doing a factory reset from the settings menu 4 times. Every single time it locks up on the erasing step. I don't mean it takes a little longer. I have let it sit for almost half an hour and the little android robot sits there taunting me.
Every time I have had to manually go into the bootloader and sideload a factory image, which works fine.
Any ideas why this problem is occurring? Faulty memory maybe?
Click to expand...
Click to collapse
hello
I have the same exact problem
I'm completely stock and I want to reset all so I do factory reset from menu setting, backup & reset
And since, my nexus stucked in "erasing...."
I have tried flashing factory image according to this guide, succeeded, but then still stucked in android logo with endless progress bar (but this time without "erasing....")
Need help how to restore it
All I want is to factory reset
How did you actually sideload factory image?
thanks
iori said:
hello
I have the same exact problem
I'm completely stock and I want to reset all so I do factory reset from menu setting, backup & reset
And since, my nexus stucked in "erasing...."
I have tried flashing factory image according to this guide, succeeded, but then still stucked in android logo with endless progress bar (but this time without "erasing....")
Need help how to restore it
All I want is to factory reset
How did you actually sideload factory image?
thanks
Click to expand...
Click to collapse
ADB sideload: place the rom you want to flash in the fastboot folder and in the phones recovery select adb sideload, then on the pc in cmd type: adb sideload namerom.zip and it will start flashing.
gee2012 said:
ADB sideload: place the rom you want to flash in the fastboot folder and in the phones recovery select adb sideload, then on the pc in cmd type: adb sideload namerom.zip and it will start flashing.
Click to expand...
Click to collapse
thanks
but i finally found out that the stock recovery was somehow corrupted after factory reset
then I unlocked the bootloader and flashed TWRP recovery, and voila! my device booted normally
Nexus 5 hung at reset
iori said:
hello
I have the same exact problem
I'm completely stock and I want to reset all so I do factory reset from menu setting, backup & reset
And since, my nexus stucked in "erasing...."
I have tried flashing factory image according to this guide, succeeded, but then still stucked in android logo with endless progress bar (but this time without "erasing....")
Need help how to restore it
All I want is to factory reset
How did you actually sideload factory image?
thanks
Click to expand...
Click to collapse
Exactly the same problem here. Nexus 5 running 4.4.2 kept powering off randomly roughly once a day. Attempted a factory reset and it got stuck at erasing. Having unlocked the bootloader and following the steps to unlock and reboot, I have a progress bar with the animated android icon, apparently stuck at the same stage, but without the "erasing" caption.
As far as I'm concerned, I can nothing with the phone at present short of taking it back, though they'll likely take issue with my attempts to rectify myself
mannschaftpag said:
Exactly the same problem here. Nexus 5 running 4.4.2 kept powering off randomly roughly once a day. Attempted a factory reset and it got stuck at erasing. Having unlocked the bootloader and following the steps to unlock and reboot, I have a progress bar with the animated android icon, apparently stuck at the same stage, but without the "erasing" caption.
As far as I'm concerned, I can nothing with the phone at present short of taking it back, though they'll likely take issue with my attempts to rectify myself
Click to expand...
Click to collapse
I'll add that I've also tried the Nexus Root Toolkit v1.8.0 to flash stock. Appears to go fine, recreating the file system and loading software, then as soon as it gets to the "erasing cache" step it just sits there for hours and makes no progress.
I know I probably shouldn't promote toolkits but you can always try this. Seems to have worked for a lot of people.
http://forum.xda-developers.com/showthread.php?t=2513937
Sent from The Deathstar
Same thing happened to me yesterday. My N5 is rooted, running stock rom and recovery. I had some corrupted app date showing in Titanium that I could not remove that were causing a Play store issue for me. I backed up my phone with TB and ran a factory reset in settings. The phone was stuck on the 'erasing' screen for maybe 20 minutes, so I put the phone in fastboot and from there back into recovery. This took me back to the 'erasing' screen to my dismay. I put the phone down and started searching for a solution online, but then I noticed after about 7 minutes the erase process had finally finished on its own and the phone rebooted normally again.
Based on what others are saying in this thread it appears the factory reset process via settings or stock recovery can hang sometimes. If you power off, start the phone in fastboot and select recovery again, I'm guessing the factory reset process restarts and hopefully it will then work properly the next time, like it did for me.
Well when I did a factory reset from settings, it took nearly 20-25 minutes to finish. The next time I did a reset, it completed within 10 minutes
I guess this problem occurs randomly.
Be patient
My guess is that you just need to be patient -- my device took nearly 45 minutes to reset. It seems to me that the time required is proportional to either the amount of data or the number of files you have on the device. My device had a mix of large files (such as musics and photos) and many many small files (sensor data log files), so it's hard for me to say which of those contributed more to the long reset time.
Based on what others are saying in this thread it appears the factory reset process via settings or stock recovery can hang sometimes. If you power off, start the phone in fastboot and select recovery again, I'm guessing the factory reset process restarts and hopefully it will then work properly the next time, like it did for me.
Click to expand...
Click to collapse
This worked for me too. On the initial 'Return to factory defaults' it got stuck for about 45 minutes. I then follow the advice above:
- Put the N5 in Fastboot by pressing: Vol. Up + Vol. Down + Power
- Select: Recovery and press on Power to proceed
- Phone reboots, still into the 'Androidman' but it seems that the 'Return to factory defaults' also restarts.
- Wait about 10 minutes and the Phone powers down automatically. Upon startup you enter the 'Initial configuration menu' so the factory reset has been completed.
Still stuck on Erasing screen, running out of options
Hello,
I am a newbie with zero developer knowledge and received my Nexus 5 in the mail yesterday. I liked the phone specs and that is the only reason I got it. I left it alone while it charged up and the first thing I did once it was finished was perform a Factory Reset (it was a "like new" phone so I just wanted to be safe) and have been stuck on the Erasing screen ever since. Pressing Vol- and Power button does take me to the bootloader screen, however, any option I choose by pushing the power button, such as Recovery Mode, sends me back to the Erasing screen. Pushing Vol+, Vol-, and Power shuts the phone off completely. Holding the Power button down does nothing more than restart the phone into the Erasing screen. I have also let the phone die twice and as soon as it has enough juice to come back on, it goes straight to the Erasing screen. Everything on the phone is stock and it is completely unrooted. The bootloader screen also indicates it is unlocked. I have attempted to flash it as per instructions I have found on here but I am unable to download the stock factory images. It gets to about 90% before the install fails and I have tried to install three times already. I do have the 15 Second ADB installed, however. I assumed the install of the factory images failed because I don't have WiFi and I'm running completely off of limited 3G data (I live in the middle of no where with no high speed internet to speak of). So in lieu of all that I have attempted, is there ANYTHING at all that can be done to get the phone off of this Erasing screen? Or do I just need to try and return it because it's useless at this point? I did at first let the process run but it's now been 24 hours stuck on this Erasing screen with no improvement. I'm fairly certain it runs KitKat 4.4.0.
moto g 2015 with stock rom goes into boot loop after "optimizing apps" phase
I rebooted my Moto G 2015 after an app began behaving erratically. The device then went into a boot loop. The first thing wrong with the boot is that it goes through the "Optimizing apps" stage, but as I had not wiped cache I wouldn't expect it to do that. After it gets through my 117 apps it says "Starting apps" and then reboots - I get the spool of thread and the stitching animation and the whole process starts over.
I've tried going into recovery mode and telling it to wipe cache there - I would expect cache wipe to take just several seconds like on other phones I've used (haven't ever done it with this one), but here it prints "formatting /cache..." and sits there, and sits there, and every 10 minutes, is still sitting there.
Is there any way from the recovery mode to get data copied off the device's internal memory? I have a few things there that weren't backed up. I tried running "Apply update from ADB" in recovery mode, then trying the "adb backup" command, but I got the error "adb: unable to connect for backup: closed".
My guess is that this phone has bad memory and I'll have to eat my lost data and send the phone back to Lenovo for warranty service. But if anyone has any ideas for things to try, let me know!
droidlesswonder said:
I rebooted my Moto G 2015 after an app began behaving erratically. The device then went into a boot loop. The first thing wrong with the boot is that it goes through the "Optimizing apps" stage, but as I had not wiped cache I wouldn't expect it to do that. After it gets through my 117 apps it says "Starting apps" and then reboots - I get the spool of thread and the stitching animation and the whole process starts over.
I've tried going into recovery mode and telling it to wipe cache there - I would expect cache wipe to take just several seconds like on other phones I've used (haven't ever done it with this one), but here it prints "formatting /cache..." and sits there, and sits there, and every 10 minutes, is still sitting there.
Is there any way from the recovery mode to get data copied off the device's internal memory? I have a few things there that weren't backed up. I tried running "Apply update from ADB" in recovery mode, then trying the "adb backup" command, but I got the error "adb: unable to connect for backup: closed".
My guess is that this phone has bad memory and I'll have to eat my lost data and send the phone back to Lenovo for warranty service. But if anyone has any ideas for things to try, let me know!
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Wiping cache in recovery takes a long time on this device... really long, maybe even 20-30 minutes sometimes. Try the cache wipe again. If that fails do a full factory reset and give it time to finish. I don't know why recovery wipes take so long in this device, but they take a ridiculously huge amount of time. (Cache wipe in my Moto X Pure Edition takes about 30 seconds, which is also a 3rd gen Moto device).
You cannot access the files via stock recovery or fastboot unless you have an unlocked bootloader and boot a third party recovery like TWRP.
cache wipe successful but no joy
After my post above I tried wiping the cache and waited patiently, and as you predicted it did eventually complete. But the phone still goes into the boot loop.
I am kicking myself for not rooting this thing on day 1 and installing TWRP. I need to have a solemn moment alone with the phone to say goodbye to my data and I'll try full factory reset, if that doesn't work it's off to warranty service.
Thanks for the response!
droidlesswonder said:
After my post above I tried wiping the cache and waited patiently, and as you predicted it did eventually complete. But the phone still goes into the boot loop.
I am kicking myself for not rooting this thing on day 1 and installing TWRP. I need to have a solemn moment alone with the phone to say goodbye to my data and I'll try full factory reset, if that doesn't work it's off to warranty service.
Thanks for the response!
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Well... On a good note, since your not rooted then system is still intact, a factory reset will likely work.
Sent from my Motorola XT1575 using XDA Labs
acejavelin said:
Well... On a good note, since your not rooted then system is still intact, a factory reset will likely work.
Sent from my Motorola XT1575 using XDA Labs
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Yes, it did work, phone is back to where is was six months ago. Since the data has been wiped, I'm going to unlock and install TWRP so I'll be in a better place when this happens again. Thanks again for your help!