Sudden Death Z3 - Xperia Z3 Q&A, Help & Troubleshooting

Hello all,
For some strange reason my phone died on me friday, the last time i saw it on was while updating.
It wasn't charging at the time so i thought maybe the battery ran out, but when i connected it with the charger my phone wouldn't boot correctly.
My Z3 was in a bootloop, it could still be detected by my pc but i couldn't do anything due the fact it was turning off and on all the time.
I tried to enter recovery mode but it instantly restarted itself...
Pc Companion wasn't detecting my phone so i couldn't use that.
since my phone did get repaired already (my screen broke) i could manually disconnect the battery but that didn't work either, i tried a new battery too but to no succes.
I also tried all the button combinations, the only mode i could enter was fastboot mode (blue led) and it would stay on but still no sign of a normal booting process.
The yellow button near the sdcard slot didn't work either.
When i put my phone to charge at the wallsocket the led stays red and it won't reboot all the time, but after 15 minutes the red led disappears and it seems like the phone isn't charging at all.
Today it got worse, my pc can't detect my phone anymore and the bootloop stopped too, the led stays red when charging (usb and wallsocket) but after some time the led disappears.
I can't enter fastboot mode anymore.. plainly said; nothing works anymore.
Anyone knows how to fix this problem?
Sony doesn't want to repair it for me since i fixed my screen externally so i hope for solution

I had a similar behavior on a Xperia T when my battery was deeply discarged.
There was No way to load the battery inside the phone.
The phone has to start the bootloader or something like a "mini kernel" (dunno how it is called exactly) to start the loading sequence.
If you are under the -normally not reachable- minimum volatge (under normal conditions phone turns off before) there is too less juice to turn on the booloader and start the loading.
In my case I opened the phone put out the battery and charged it directly with a power supply by wire.
For me it worked.
I see you write that you tried other battery was this one full for sure.?
regards

shivasrage said:
I had a similar behavior on a Xperia T when my battery was deeply discarged.
There was No way to load the battery inside the phone.
The phone has to start the bootloader or something like a "mini kernel" (dunno how it is called exactly) to start the loading sequence.
If you are under the -normally not reachable- minimum volatge (under normal conditions phone turns off before) there is too less juice to turn on the booloader and start the loading.
In my case I opened the phone put out the battery and charged it directly with a power supply by wire.
For me it worked.
I see you write that you tried other battery was this one full for sure.?
regards
Click to expand...
Click to collapse
No i'm not sure if it was full, but i can try to reload my battery the way you suggested.

Nytoria said:
No i'm not sure if it was full, but i can try to reload my battery the way you suggested.
Click to expand...
Click to collapse
I assume that you know that... but nevertheless
I advise you to be very careful with li-ion batterys the
are very sensitive with charging voltage.
There are some tutorials on youtube but do it on your
own risk I´m not responsible for anything...just saying.
Edit: for safety...I think it would be good to try to load the
li-ion battery only that much that it has enough power
to boot in the loading state...then put the battery back in the
phone and load it the normal way.
I wish you a succsessful charging let me know if it worked.
good luck :fingers-crossed:

shivasrage said:
I assume that you know that... but nevertheless
I advise you to be very careful with li-ion batterys the
are very sensitive with charging voltage.
There are some tutorials on youtube but do it on your
own risk I´m not responsible for anything...just saying.
I wish you a succsessful charging let me know if it worked.
good luck :fingers-crossed:
Click to expand...
Click to collapse
Thanks for tip and i'll let you know :fingers-crossed:

Related

HELP!!!Impossible to charge the battery,permanent RED Led

As i said on the title,suddenly i couldn't recharge my Universal anymore,yes i've tried with a brend new official battery as well but everything was in vain.As soon as i plug my charge to my Universal it appear a Red Led and after 3 min or so the led turn off and so the battery.
How can i fix this problem?!
Is there any chance?!
Is it really dead like that?!
Please HHHHHHHEEEEEEEEELLLLLLLPPPPPPPPPPPPPPPPPPP!!!!!!!!!!!!!!!!
If the battery is really brand new, then I guess the connectors might be damaged or the internal power buses might be broken somewhere. Have you dropped your device recently? Or did anything that might explain broken connectors or internal buses?
Nothing happened to my device and never felt down,it just happened suddenly!Now if i won't be able to fix this by myself this means a finger in da a.. cuz my warranty is expired!DAAAAAAAAMN
tetsuokaneda said:
Nothing happened to my device and never felt down,it just happened suddenly!Now if i won't be able to fix this by myself this means a finger in da a.. cuz my warranty is expired!DAAAAAAAAMN
Click to expand...
Click to collapse
It can be a software error. Have you tried hard resetting or installing another ROM?
tnyynt said:
It can be a software error. Have you tried hard resetting or installing another ROM?
Click to expand...
Click to collapse
That's the point!!!
I was trying to update to WM6 but something went wrong and stucked in boot load screen!Then my battery died but when i've tried to charged again i had that problem!!!
tetsuokaneda said:
That's the point!!!
I was trying to update to WM6 but something went wrong and stucked in boot load screen!Then my battery died but when i've tried to charged again i had that problem!!!
Click to expand...
Click to collapse
Your battery is fine, unfortunately your device broke
Unless you have a lot of specialized equipment at home, and the proper qualifications, there's no way in hell you can fix this. I'm sticking with my diagnosis, that either the power routing circuit broke down, or a power bus inside the device.
Really, your best off taking it back to the store, and paying for the repair. Either that, or buying a new phone, and selling this one for spares...
Sorry mate...
mzalan said:
Unless you have a lot of specialized equipment at home, and the proper qualifications, there's no way in hell you can fix this. I'm sticking with my diagnosis, that either the power routing circuit broke down, or a power bus inside the device.
Really, your best off taking it back to the store, and paying for the repair. Either that, or buying a new phone, and selling this one for spares...
Sorry mate...
Click to expand...
Click to collapse
I wanna die!!!I'm completely Fu.. up!!!
What a terrible news!I can't believe it!!!!
If i'll bring my phone to the assistant i'm gonna pay alot of money,at least 200.00 euro!!!!
similar problem
i had the exact same thing happen to my EXEC when i got 2 new batteries for it. One was a standard sized, pretty much the same as the stock one that came with the phone and one was a much larger capacity one that needs an extra cover for the back.
Id been using the device for ages on this huge battery and the charge said 100% constantly. then the device turned itself off and it wouldnt come back on. upon connecting the charger the LED was red, so i thought the battery was dead. I left it on charge over night and when i tried again the next morning it was fine.
this happens everytime with this battery, it just needs a much longer charge than the standard one, and doesnt register properly on the default OS, i havent tried it on my recent upgrade to one of the midget roms.
so try leaving it on charge over night or for a very long time. if all else fails just get a new battery.
That might reset the battery back to life, but I wouldn't exactly count on that. A battery with a broken monitor circuitry is pretty hard to reset.
My last hope,i'm gonna leave charging my phone for a day and then see what happend....I'm desperate
Permanent red light...
I had this problem, I put the phone on charge but forgot to put a battery in - spare phone... It wouldn't work no matter what I did , until I reformatted the DOC by following the steps in the WIKI.
wtpelzer said:
I had this problem, I put the phone on charge but forgot to put a battery in - spare phone... It wouldn't work no matter what I did , until I reformatted the DOC by following the steps in the WIKI.
Click to expand...
Click to collapse
Could u post it please?!
Took a while but here it is...
I did the task 28 55aa command in MTTY which should reformat the DOC alternatively you could reload the bootloader using the link below...
MTTY with "task 28 55aa", "set 14 0", "set 14 9, "set 14 10" and "set 14 20" as described. bootloader screen may be replaced with a blank one, boot it on bootloader mode by "Backlight+Power+Reset"
http://wiki.xda-developers.com/index.php?pagename=Universal_Resets
now upgrade as usual.
If you stuck on the bootloader again after upgrading, try to upgrade the bootloader itself go to http://forum.xda-developers.com/showpost.php?p=1255206&postcount=52
This link gives full instructions :
http://forum.xda-developers.com/showthread.php?t=289325&highlight=task+28+55aa
Hope this helps.
Same Problem, Led Indicator Always red
Hi,
We have the same situation, my jasjar just died in my hands, im reading a txt messages then al of the sudden it hangs, so what i did is reset it but it didnt power on, i removed the battery then after 10mins i put it back but then no power,then i charged it but it didnt power on too and the led indicator is always red, they say that if the indicator is red it means that there is no battery or the battery is missing but i check it thoroughly,the battery is perfectly place on the back of jasjer, i even tried to enter to bootloader but it cant. If anyone knows how can i revive my jasjar pls pls let us know....Thank you so much.
So sad till now there's no single solution.....
wtpelzer said:
I did the task 28 55aa command in MTTY which should reformat the DOC alternatively you could reload the bootloader using the link below...
MTTY with "task 28 55aa", "set 14 0", "set 14 9, "set 14 10" and "set 14 20" as described. bootloader screen may be replaced with a blank one, boot it on bootloader mode by "Backlight+Power+Reset"
http://wiki.xda-developers.com/index.php?pagename=Universal_Resets
now upgrade as usual.
If you stuck on the bootloader again after upgrading, try to upgrade the bootloader itself go to http://forum.xda-developers.com/showpost.php?p=1255206&postcount=52
This link gives full instructions :
http://forum.xda-developers.com/showthread.php?t=289325&highlight=task+28+55aa
Hope this helps.
Click to expand...
Click to collapse
Exactly if my Jasjar is completely dead how can i connect via usb and then use mtty?!
I'm losing my hope to bring it back to live!
have same problem - can do nothing, still waiting
but there is one thing - led flashes once, when i put the charger into the device - but it does nor light, nor flashes - exactly nothing happens
If your device is dead...
Well just to answer the question, if the battery is dead and you can't charge it because of a red LED. I suggest you buy a standalone charger from ebay and charge the battery or get someone else to charge it for you. Then follow the steps as I stated in my previous post...
wtpelzer said:
Well just to answer the question, if the battery is dead and you can't charge it because of a red LED. I suggest you buy a standalone charger from ebay and charge the battery or get someone else to charge it for you. Then follow the steps as I stated in my previous post...
Click to expand...
Click to collapse
The point is that the device is dead and that is why the constant red light. I have a device that is stuck on the splash screen (no solution in sight) and another that fell down and broke. The one that fell down does not power on. If you put a charged battery ang plug in the charger nothing happens, no light comes on, but if you put a discharged battery the red light comes on. I have a third Uni that I accidentally flashed with a BA rom. It is behaving exactly like the broken uni, it does not turn on, does not go into bootloader and the red light comes on when I plug in the charger with a discharged battery in it.
For some things, there's just no cure...
Okay I understand where you're coming from but essentially what you need to do, under normal circumstances, is connect it to your PC, which if the device is working at all the PC will detect it but not connect... In the case of two of your Uni's I don't think this will help - the dropped one and the BA ROM failure. The one with the Red LED, which has stopped working could be a component failure on the board or it could be a Corrupt DOC table. Now to get back to how you'd go about fixing it if it is a corrupt DOC table, when you connect it to the PC and the PC detects it you disable ActiveSync and start MTTY it should give you the option of connecting to the USB port, when it does this if you get a prompt the problem should be fixable because MTTY can "talk" to the device... As for the other's try this method and if it doesn't work sell them for parts or canabalise the one for parts for the other...

[Q] Blank screen when turning on phone?

Hi, I'll explain what happened.
My phone recently turned off (the screen kind of fizzled away to black) So I assumed this was the battery running out. When I got home I put it on charge and as I usually do waited a few minutes, then tried to turn on, to charge whilst on, the screen lit up the phone vibrated and the start up tune played, but only a lit up blank screen appeared?
I thought it might need more charging so I removed the batter to turn it off and put on charge again, whilst it was "charging" there was a flashing amber light for about 4 seconds at a time, this never turns steady or green, when just leaving on charge.
After numerous batter removals and replace the phone still does the same thing when turned on, but now with no sound, and still appears if the screen is on but blank and the four soft keys are lit, then if I press the power button or if I leave it, the screen goes off itself until I press the power key again (this same thing that would happen if going to lock screen). All of this happening with a now flashing green light?
I tried to access phone by USB cable and although laptop picks up fact something is plugged into USB, it doesn't appear on HTC sync or memory card doesn't appear.
When trying to hold in volume down and power on it's as if it's going to the right screen but still blank.
Stock rom on phone, S-OFF
Anyone have any ideas, without replacing phone?
Thanks
its seems like your phone has bricked.
1. First try this
2. if step 1 doesnt work, follow this
read step by step. good luck!
Have you tried a new battery? My phone went completely black while charging and it showed no signs of life, no charging light nothing. It was a new battery with about 60Percent charge when I put it on the charger. I noticed like you did, I tired to charge more but not even a light would come on. I happened to have another fully charged battery I kept as a spare. When I put the spare battery in, the phone sprang back to life! I threw the other battery away and have had zero problems since. So I suggest you try a new fully charged battery before you do any thing else. Strange thing was the battery I was using was fine the day before and even had the 60 percent charge when I put it on charger. I'm not sure how it happens but somehow the battery just died on charger. So give a new battery a try and see if it will also help you. If it doesn't, then likely it's failure of your device. But please do try because the exact same thing happened to me and the new fully charged battery fixed the problem! I'm hoping it will also fix it for you! Best of luck! You can get a good battery online for under 20 dollars. I recommend Anker extended battery. I really hope this works for you! Let us know.
badboy47 said:
its seems like your phone has bricked.
1. First try this
2. if step 1 doesnt work, follow this
read step by step. good luck!
Click to expand...
Click to collapse
Thanks for the reply, I'll try these two and let you know what happens,
realsis said:
So give a new battery a try and see if it will also help you. If it doesn't, then likely it's failure of your device. But please do try because the exact same thing happened to me and the new fully charged battery fixed the problem! I'm hoping it will also fix it for you! Best of luck! You can get a good battery online for under 20 dollars. I recommend Anker extended battery. I really hope this works for you! Let us know.
Click to expand...
Click to collapse
I'll try this as a last resort and if not I'll get a new phone, cheers and I'll let you know what if anything works
So I get to the point where I have to ./brickdetect.sh and the phone isn't picked up or recognised, any idea how I can get the laptop to pick up the connection properly?

[Q] QHUSB_DLOAD: How to unbrick ?

I have bricked my phone while flashing RUU. My phone didn't restart after flash. It doesn't charge and also doesn't respond to long press key combination.
Now when I connect to computer the driver doesn't get installed. Error is "QHUSB_Dload missing".
I found that it is a Qualcomm driver used to identify the CPU serial number and establish any communication with my phone.
How do I unbrick ?
Do I need the JTAG method ?
Can a HTC service center fix this ?
Hi, sounds like a problem i encountered
after hours of digging and end up with not much..i put up a trick that actually worked for me(over and over again for me,cos my H0s keep entering qhsusb_dload mode each time i restart my phone.
u have to take apart your phone, get a torx T5 and a philips screwdriver(search or see at youtube how to take apart your phone.
just take apart the back cover to reveal the mainboard
-disconnect the battery
-connect the phone to charger(charger,not pc/usb)
-keep an eye on the notification led, it will light up(orange) for a couple of seconds after u connect it to charger,then went off
-after the notification led went off, reconnect the battery and pull off the charger from phone.
-(dont reassembly the phone yet)press the power button a few times to see if it will boot, or you can hold the power button for a 10 second.
-in my case,at this point the phone should be booting,but to a bootloop.
-i suggest you enter the recovery when it boots up and do a full wipe.
Try it,do tell me the result please, i hope it will help and do it safely, carefully because anything that happens, i ain't gonna be your warranty desk
hfzarx said:
Hi, sounds like a problem i encountered
after hours of digging and end up with not much..i put up a trick that actually worked for me(over and over again for me,cos my H0s keep entering qhsusb_dload mode each time i restart my phone.
u have to take apart your phone, get a torx T5 and a philips screwdriver(search or see at youtube how to take apart your phone.
just take apart the back cover to reveal the mainboard
-disconnect the battery
-connect the phone to charger(charger,not pc/usb)
-keep an eye on the notification led, it will light up(orange) for a couple of seconds after u connect it to charger,then went off
-after the notification led went off, reconnect the battery and pull off the charger from phone.
-(dont reassembly the phone yet)press the power button a few times to see if it will boot, or you can hold the power button for a 10 second.
-in my case,at this point the phone should be booting,but to a bootloop.
-i suggest you enter the recovery when it boots up and do a full wipe.
Try it,do tell me the result please, i hope it will help and do it safely, carefully because anything that happens, i ain't gonna be your warranty desk
Click to expand...
Click to collapse
I guess this method assumes that the battery has some charge left. Mine doesn't. I tried no result :crying:
I dont think it matters..when you are flashing the ruu how much juice you got left? if u start flashing when the battery is around 100% im sure there should be enough charge to at least turn the phone on..can you tell me more why it didnt work for you? what you went through?
hfzarx said:
I dont think it matters..when you are flashing the ruu how much juice you got left? if u start flashing when the battery is around 100% im sure there should be enough charge to at least turn the phone on..can you tell me more why it didnt work for you? what you went through?
Click to expand...
Click to collapse
Nothing happened when i connected to charger. No LEDs lighting up.
I think my battery might have drained completely.

Is my Nexus5 dead or only its battery?

Howdy!
My phone doesn't work anymore, and I try to assess what's going on. I searched before posting, and I decided to post here because I found mixed answers.
Context:
I bought my phone in January 2014. I took extra care of it, it has never fallen on the ground from high, no scratch, nothing. Regarding the battery, I tried as much as possible to charge when it was close to 0%, I wasn't a heavy user of my phone, and I was turning off a lot of things so that the battery would not deplete quickly (Wifi, localisation, Bluetooth, auto-typing, et cetera...).
However, recently (the last month), I was feeling the battery was weak, depleting more quickly than before. I also felt the phone was warmer than usual. Sometimes the phone would turn off suddenly when I was short on battery (under 15%) and using a "heavy" feature (photography with flash, video game).
A week ago, the phone suddenly turned off, never to turn on again. The phone died. I was just typing a message, the phone was charging and the battery was around 60%. I was surprised.
As of today, the phone doesn't turn on. Plugged on a wall outlet or on the USB port of my computer is the same.
I tried many combination of buttons to fastboot, reboot, reset, or whatever, nothing sparked any life in my phone. (I tried holding power key for 30s+, 15s+ ; I tried holding power key + volume up for 15s+ ; power key + volume down ; power key both volume ; in fact whatever combination I could read here on XDA forums, on Reddit, on Google Forums...).
My first insight was: it's just the battery. I can buy one off the internet, and voilà!
However, when I plug the Nexus 5 on my computer via USB, the computer reacts with the sounds when you connect something. Is it just the battery then?
At first, it was saying: "QHS_USB BULK", and the computer was trying to install whatever to make that peripheral work.
When it was done, it read "Qualcomm HS-USB QDLoader 9008 (COM4) has been correctly installed.
Hum, okay.
Still, nothing shows in the peripheral.
I continue to hear the plug in plug out sound when I... plug in and out my phone in the computer, but that's the only thing.
With all that, I can't really tell if all the phone is dead, something grilled inside or I don't know what; or if it's just the battery that is dead and the phone is unreachable and unrecognizable when "there is no battery" in it.
I'm not sure if I shall invest money into buying a new battery.
Do you guys can light my lantern on that matter?
I would greatly appreciate it.
Thanks,
Cheerio!
If I may just address a little bump on this very subject of particular interest to myself :3
Cheerio!
Any insights on this? mine´s doing the same. Doesn´t turn on or go into bootloader, when i connect to charge it red light blinks for like 10 sec and then goes off. Nothing happens after hours of charge.
Did you try replacing the battery as you mention on the post?
Sorry, but have to say this with caps: BLINKING RED NOTIFICATION LED MEANS ITS DEAD BATTERY. Can't be 100% sure, but usually it means that the phone doesn't have enough power to boot up. Mine did this when it drained to the absolute 0%
edit: There can be other problems with power going to phone, but if you are lucky its just the battery.
So i changed the battery. When i plugged it to charge no red lights came on, just the typical white battery with the light bolt appeared for a few seconds, after that it went on with screen off (or at least i thought it did). After 3 h of uninterrupted power charge i went to turn it on. Nothing happened. Can´t turn it on or go into bootloader.
Nothing happens on my pc when i plug it. No sound and nothing on Device manager (no drivers for nexus 5 installed, don´t know if that matters for windows to recognize it as any device even if its not as android device).
Edit: yeah, i got enlightened and literally unplugged the battery and plugged it back in and it worked like charm. I get stuck on the intro animation but i can get into bootloader and recovery just fine. Just gonna install those drivers and flash something. right? Thanks to everyone that read and even more to those who replied!
qaleq14 said:
So i changed the battery. When i plugged it to charge no red lights came on, just the typical white battery with the light bolt appeared for a few seconds, after that it went on with screen off (or at least i thought it did). After 3 h of uninterrupted power charge i went to turn it on. Nothing happened. Can´t turn it on or go into bootloader.
Nothing happens on my pc when i plug it. No sound and nothing on Device manager (no drivers for nexus 5 installed, don´t know if that matters for windows to recognize it as any device even if its not as android device).
Edit: yeah, i got enlightened and literally unplugged the battery and plugged it back in and it worked like charm. I get stuck on the intro animation but i can get into bootloader and recovery just fine. Just gonna install those drivers and flash something. right? Thanks to everyone that read and even more to those who replied!
Click to expand...
Click to collapse
Yeah, search from youtube how to flash factory image nexus 5. It should make it work. And try to find video with using adb instead of toolkit, adb is way more stable/trustable. (ADB is the android debug bridge, it may look like very hard and confusing but in the end its just typing 1 command and it flashes everything needed) If you need help in flashing the image, just ask!
Try this, it installs only tools needed for adb (also drivers) http://forum.xda-developers.com/android/software/tool-platform-tools-adb-fasbootdrivers-t3061441
Edit: This should work https://www.youtube.com/watch?v=5ka5dnPghzI

Hardware issues or software?

Hello all (Sorry if that's the wrong section to ask)
A friend of mine reached me and tell me about his parent Sony Xperia XZ3 encountering bootloop issue
This is the situation i observed about the phone
1. Hold on power button is not responding
2. When power is plugged(Including QI wireless charging), it is trying to boot, as long as Sony logo is showing up, it shutdown instantly
3. Only red indicator light showing during the boot
4. Holding Vol+ or Vol- while plugging to the computer is only repeating 2, unable to detect
May I know if anyone got such experiences with their phone previously? How it ends up?
If possible, may I know what causes it?
Much appreciated.
do a fullwipe. perhaps it was caused by an update.
Fytdyh said:
do a fullwipe. perhaps it was caused by an update.
Click to expand...
Click to collapse
I believe the phone no longer receive any update
plus, the phone itself is unable to connect to the computer or boot into any mode(Fastboot, recovery)
once it is connected to the power, few second after it is showing Sony logo(before boot animation), it will reset itself
it may be out of power. that might be the use of that red indicator light. usually bootlooping can drain the battery. leave it be a couple of hours.
Fytdyh said:
it may be out of power. that might be the use of that red indicator light. usually bootlooping can drain the battery. leave it be a couple of hours.
Click to expand...
Click to collapse
You mean leave it bootloop for hours and it could works?
i mean the phone battery is probably dead right now. thats why is unresponsive. leave it charging over night. see tomorrow if the phone is responsive to your commands.

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