Hi, i sold my old phone and forgot to disable the account security, i used factory reset before giving it to the buyer, now the person i sold it can't use it because it's asking for my google account after the reset. Is there any way i can disable that phone security from my google account? the buyer says i have to give him my main account (which for obvious personal reasons i don't want to) so he can deactivate it from the phone. Thanks for help.
There is no official way. You have to log in with your google account and then remove it from the phone. After a factory reset the device protection will be disabled.
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Days before I bought a second hand Oneplus Two phone, and the seller reset the phone before posting.
Now the situation is Google keeping asking me to verify the account, but even the seller give his account information to me I still cannot verify account successfully.
Every time when I input the account password or Google security code and click NEXT, the system will jump back to the very beginning step automatically -- I tried and failed dozens of times already!
Who can tell me what I should do to verify the device? The seller is very nice, he will offer me all personal information abt his former Google account.
bayer1234 said:
Days before I bought a second hand Oneplus Two phone, and the seller reset the phone before posting.
Now the situation is Google keeping asking me to verify the account, but even the seller give his account information to me I still cannot verify account successfully.
Every time when I input the account password or Google security code and click NEXT, the system will jump back to the very beginning step automatically -- I tried and failed dozens of times already!
Who can tell me what I should do to verify the device? The seller is very nice, he will offer me all personal information abt his former Google account.
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there is no magic fix.
if the device ever had a 5.0 build on it, and is capable of being flashed back to it, the security will be gone thats asking for the password.
other than that, there is no fix other than getting it to take the correct password/etc.
this new security is great. problem is, no one knows about it. if you remove the accounts from the device before factory resetting, this security wont be activated.
bweN diorD said:
this new security is great. problem is, no one knows about it. if you remove the accounts from the device before factory resetting, this security wont be activated.
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I think the carriers and Google didn't do enough awareness about FRP.....
XDA will be flooded with these issues very soon.
Newyork! said:
I think the carriers and Google didn't do enough awareness about FRP.....
XDA will be flooded with these issues very soon.
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there have been a good bit of of post on it so far. it started with 5.1, and as time progresses, as with devices that shipped with 5.1 or newer, there will be no back door.
I just sold my LG G5 phone on eBay for spares, as the touchscreen was damaged and could not be used. I used the remote wipe feature on my Google account to remove my details from the phone.
The person who bought the phone is now being asked to provide login details of a Google account which was previously synced with the phone, so has asked me to provide my account name and password. Obviously I'm not keen to handover my credentials, even if it's only for a few minutes before I change my password again.
Is there any way around this - i.e. any way that the buyer can get into the phone without me having to give him my login credentials?
Hi
I just sold my S7 and beforehand I used the Settings menu to reset the phone. It also asked for the Samsung password too for some reason. I checked after the boot that the phone restarted in factory setup mode and it did, so I powered it off and shipped it.
Now the buyer has said that they see this msg on start up:
"an unauthorised attempt has been made to reset your device to factory default settings, connect to Wi Fi or mobile network to verify your identity"
Why is this?
They are saying that they have been advised that "the phone is locked" and so want to return it.
Why did the FRP get triggered? Is there any way out of this?
Obvs I really don't want to give the buyer my google userid (presuming this will allow them to to set it up) as even if I changed my password afterwards they could potentially do all sorts of stuff before I can change the password again ... Besides giving your login out just a no no in anyone's book.
mr-br said:
I checked after the boot that the phone restarted in factory setup mode and it did, so I powered it off and shipped it.
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Did you check if everything was actually properly erased by going through the setup wizard again and seeing if it complained about an unauthorized reset, or did you just see the setup screen and thought everything was good? It also seems you didn't remove any accounts prior to the reset.
You should've removed all accounts, and disabled any screen lock methods on the device before even going into the reset menu on the Settings app. If you leave your accounts on your device, especially your Google and Samsung accts, both FRP and Reactivation Lock will assume that an unauthorized reset was made and as such it will store said accounts during setup in order to verify that it's *you* who reset the phone.
It may be possible for the buyer to bypass FRP and effectively remove your Google account from the phone, but if Samsung's Reactivation Lock was enabled and you still hadn't tripped Knox, then you're pretty much out of luck on doing that in any way. Removing the Reactivation Lock is incredibly hard if not impossible on some devices, so don't count on much if the feature is active.
If nothing is possible, the only choice you have is to talk to the buyer to see if he will temporarily send the phone back so that you can unlock the thing properly, then ship it again. But I doubt anyone would like to go through more hoops and expenses to get their used phone working and would rather just return it and get a refund.
Thanks for the info.
After the reset and restart I just saw the setup screen and thought everything was fine. All I knew from memory was that doing a reset via the Recovery boot menu would trigger the protection, but I had no idea that one had to actually remove the screen lock and accounts before doing a reset via Settings! I'm pretty sure that the Settings-Reset page even says it will remove all data & accounts etc. and I know it said nothing at all about removing lockscreen & accounts beforehand!
Even the specific page at https://www.samsung.com/us/support/answer/ANS00083965/ makes no mention of that step - how are folks expected to know this stuff?
Grrr, this is why I'm so frustrated at how such a seemingly simple operation is so screwed up - no wonder folks love iphones [ducks] ....
The buyer is non-technical but I've persuaded them to give me a go at talking them through entering my google userid over the phone - and then straight afterwards I'll change the google password and remove the device from google account. Failing that it's refund time and writing off all the postage.
Well we tried. But, for some reason during my account sign-in, it was asking for a mobile phone number too which I wasn't expecting, and then after that it wouldn't accept my password. The guy was 86 though and so there might have been something else amiss that he didn't spot. So I'll have to try and fix it when it comes back... Oh and it turns out that changing your google account password nukes all your app passwords without any warning, so that's another PITA to update everywhere that uses those.
The buyer actually dropped by during a road trip, so I could login myself. It turned out that it was the S7's Samsung keyboard that was at fault since it refused to type in actual characters correctly. I had to disable the Samsung keyboard setting for Predictive Text. Also it insisted on automatically changing the case of letters until I'd long pressed the shift key to fix the case.
Only after doing these things was it possible to enter email address and password correctly. I then removed my google account, did a settings reset, and finally the phone reset correctly.
Edit: I've added a screenshot from Google sent to my recovery account (also me,) which shows I am the recovery account (yet have. Mino) contacted me when trying to log in.(
I have a most bizarre problem getting back into my account that I can't believe is happening. Here it goes: (This account is hugely important to me as it's only access to my YouTube channel I've been working on for more than a year,)
I'm the owner of both the locked out account [email protected] and it's recovery email aaaaa@gmail.com which is logged in fine.
Despite having the correct email, password, the physical phone in my hands which has always been used on both accounts, sending this from the same WiFi always uses, located at the same location always used, and as I mentioned the recovery email, I am locked out of [email protected] due to what must.be a mistake.
Here is what happened:
On March 27th, I decided it was time to just factory reset my phone. I make videos for my YouTube channel, and my phone had less then a gig of storage so I decided to do the factory reset.
Just.prior to doing so, I realized it may take me awhile even just to remember the password to get back in since autifilll normally does that for me. So I decided to figure it out before resetting my phone, and reset the password as well so it was fresh on my mind when logging into the reset phone. There are screenshots attached of everything.
Now here is the huge problem which I am unable to get around .
When attempting to log back into my account from my reset phone, iit asked that I provide the one time use code from settings / Google / password!!
Understand, I entered in the correct email address and password, but what it now is asking me to provide is literally impossible to provide for anyone who reset their phone and has not been able to put the email address back on the phone. The code Google is asking me for dies bit exist on a freshly reset phone , and there is not one person in the world who just reset their phone that could provide that number.
And that is the I only option I am being given despite the fact, I own and have access to the recovery email address [email protected] which they have not contacted. And despite the fact I'm using the exact phone and WiFi from the same location always used for this email.
Is there any way thjs can be fixed? I have a YouTube channel with an enormous amount of tied to that account and it's important.
Please respond with your device name. I understood that you are locked out of your device and can't complete the setup. If it is so you just have to reset the FRP partition. Please provide your phohe name to move ahead
Users typically remove all Google accounts from phone - note: their data are stored in accounts.db database - before performing a Factory Reset thus they wil not run into such a trouble.
My niece's phone is under the supervision of her mother's former boyfriend's Google Family Link account. My niece doesn't know her child's google account password, she was never given to her. Obviously, she can't ask the former boyfriend to liberate the phone, so her mother asked me if there was a way to bypass, or remove the former boyfriend's family link supervision. The phone is a Motorola G Play 2021. I thought of doing a factory reset, but the option to do a reset is disabled when I try to do it in the phone settings. I also thought of doing a factory wipe using the recovery mode options that you can access by pressing power and vol up. But I realized that it will still ask for the child or supervisor's google credentials, so the phone will become unusable. Any ideas are appreciated, and a young girl will be very happy.
DarkOwlStrix said:
My niece's phone is under the supervision of her mother's former boyfriend's Google Family Link account. My niece doesn't know her child's google account password, she was never given to her. Obviously, she can't ask the former boyfriend to liberate the phone, so her mother asked me if there was a way to bypass, or remove the former boyfriend's family link supervision. The phone is a Motorola G Play 2021. I thought of doing a factory reset, but the option to do a reset is disabled when I try to do it in the phone settings. I also thought of doing a factory wipe using the recovery mode options that you can access by pressing power and vol up. But I realized that it will still ask for the child or supervisor's google credentials, so the phone will become unusable. Any ideas are appreciated, and a young girl will be very happy.
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You will have to go through him to get the device released. Or get a new phone.
Factory resetting the device will not remove the device from his account. The device can only be removed from his account by him.