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As many of you guys knows, the Gear S2 - Sport, Classic, and 3G - have a software bug whereby the Always On setting doesn't work/stick.
Even when one sets the Always On to "On," the watchface will turn off (go blank) after a while instead of always showing the Ambient Watchface. The only way to keep the watch display always on is by also keeping on the Wakeup Gesture setting. Doing so, unfortunately, leads to a massive battery drain.
I've contacted Samsung twice about this issue and each time they reply saying I'm the ONLY person to report this issue and for me to perform a Factory Reset. I did do a factory reset with and without restoring my backup data and the Always On bug is still there.
So let us collectively work together and each of us submit a bug report to Samsung. Here is the link to their online submission form.
https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionProduct.jsp?SITE_ID=1
The more people submit, the better our chances of getting a fix, sooner rather than later.
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Edit, 12-30-15, with workaround to always-on issue:
Here is my tested workaround that is working for me right now on my AT&T Gear S2 3G (R730A) on the OL3 firmware.
I have tested this for 2 days and my watch display is always on and showing the dimmed, ambient watchface and NOT blacking out. For today, my Gear S2 3G was taken off the charger at 6:50AM and it's currently at 62% battery level at 5:36PM. And now at 12:24am, I'm at 35% battery left.
My Gear S2 settings:
-Display: Watch Always On = On
-Display: Brightness = 5
-Device: Wake-up Gesture = Off
-Connections: Bluetooth = On
-Connections: Mobile networks = Always off (I'm on Sprint)
-Connections: WiFi = Off
-Connections: NFC = Off
-Connections: Location = On, GPS
I have not tested out this method on that many watchfaces but the ones I'll be mentioning shortly always stay turned on in the Ambient Mode without blacking out.
** Apps from the Gear store I'm using:
1. Tested watchfaces:
-[Clay] Futuristic
-Gear O'Clock: Digital Sense
-Gear O'Clock December
-Calendar Digital Watch.
2. HR Monitor by appyhapps.nl
** Steps I have taken **
1. Go into your Settings and set "Watch always on" to On and "Wakeup Gestures" to Off.
2. Open the HR Monitor app and click on the Settings icon (the Gear icon). And set it up like this:
-Exercise mode = off
-Internal = 15 minutes
-Show date = Off
-Turn screen on with each heart rate reading = On
-Keep screen on during run in exercise mode = Off
-Dim screen brightness in exercise mode = Off
-All the options under Alarm = Off
3. Press the U-turn arrow icon to go back to the Main Screen of the app.
4. Press the Start arrow icon to begin the heart rate monitoring app.
5. Go back to the watchface screen homepage by pressing the Home button on the Gear S2. Long-press on your current watchface and select the watchface of your choice.
6. Finished!
By using this method, my Gear S2 correctly shows the ambient watchface and DOES NOT turn off the screen after a while.
The impact to my battery life is minimal and I can easily last all day until when I charge my watch at night, which is around 11:30PM.
What is interesting is that even though it was set within HR Monitor to turn on the screen when a reading is taken, most of the time the screen is not turned on to show the HR Monitor monitoring screen. Instead, the ambient watchface is maintained and the heart rate is measured in the background. This is probably why there is minimal, if any, impact to my battery life.
I don't know why this method works but no complaints here. Now my Gear S2 is behaving as it did when I first purchased it on November 20th on launch day (on AT&T) and when I was on the original firmware. My Gear S2 has gone through 2 firmware updates since then and one of those newer firmware updates changed the behavior of the always-on mode. FU Samsung!!
Sent from my SM-G925P using Tapatalk
Ive just done that, it does get quite irritating going to look at the watch and its gone off completely. Hopefully enough people who also have this and find it annoying will do the same
Anyone else submit a request to Samsung yet?
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optimummind said:
Anyone else submit a request to Samsung yet?
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
Yup, and here's there response:
"Thank you for taking the time to contact us at Samsung Technical Support. We always appreciate hearing from our customers.
It must be disappointing that the device screen is turning blank when the “Watch always on” feature is enabled on the Gera S2 watch. I will help you with the possible steps in this regard.
We have no such reported issues with the Gear S2 watch and Heart rate monitor is designed on the watch to monitor only the heart rate and it does not relate to the device screen turning ON. I request you to try following troubleshooting steps on the device and check if that helps.
1. Try restarting the watch and check if that works fine.
2. Un-pair the watch from the device to which it is connected and pair the device again and check if that works fine.
3. Verify if the device has any noticeable physical or liquid damages.
4. Try un-installing and re-installing the Gear manager application on the phone and pair the watch back and check if that helps.
5. If the issue persists, try disabling the “Always on” mode and enable it again after performing the above steps.
6. If the issue persists, I request you to try resetting the watch. On the idle screen select settings > About Gear > Reset Gear.
I hope the above provided steps will help you in resolving the issue. "
ColMustard said:
Yup, and here's there response:
"Thank you for taking the time to contact us at Samsung Technical Support. We always appreciate hearing from our customers.
It must be disappointing that the device screen is turning blank when the “Watch always on” feature is enabled on the Gera S2 watch. I will help you with the possible steps in this regard.
We have no such reported issues with the Gear S2 watch and Heart rate monitor is designed on the watch to monitor only the heart rate and it does not relate to the device screen turning ON. I request you to try following troubleshooting steps on the device and check if that helps.
1. Try restarting the watch and check if that works fine.
2. Un-pair the watch from the device to which it is connected and pair the device again and check if that works fine.
3. Verify if the device has any noticeable physical or liquid damages.
4. Try un-installing and re-installing the Gear manager application on the phone and pair the watch back and check if that helps.
5. If the issue persists, try disabling the “Always on” mode and enable it again after performing the above steps.
6. If the issue persists, I request you to try resetting the watch. On the idle screen select settings > About Gear > Reset Gear.
I hope the above provided steps will help you in resolving the issue. "
Click to expand...
Click to collapse
Have you tried anything new that fixes the always on issue?
Sent from my SM-G925P using Tapatalk
optimummind said:
Have you tried anything new that fixes the always on issue?
Sent from my SM-G925P using Tapatalk
Click to expand...
Click to collapse
Nope, just living with it for now.
I think I know why the always on mode sometimes doesn't work. It is b/c of samsung's retarded battery-saving mechanism.
You probably noticed already that even with the always on mode set to On, the display will turn off moments after you take off the watch or charge it in the cradle. Well, while wearing the watch, if the watch moves around your wrist and the little sensor window loses contact with your skin, it thinks you took off the watch and turns the display off.
Samsung can fix this easily by just getting rid of that stupid battery-saving feature so the watch will then have true always on mode and be more useful as a watch (night clock by your bed, see time while being charged).
Sent from my SM-G925P using Tapatalk
I'm currently using this workaround to have an always-on watchface without excessively draining the battery.
First, I have these apps installed: Photo Watch Pro & I am Alive.
I like to use my own pictures as a background and prefer a digital watch. So I send my pics plus an image of a black background to the watch.
Using Photo Watch Pro, I select all my pics + the black background as my watchface wallpapers.
I then launch I am Alive & set the display to be always on. When I'm not actively using the watch & want to save battery & prevent OLED burn-in, I tap on the screen (possible via Photo Watch Pro) to set my wallpaper as the black image file.
This way, now I truly have an always on display that works regardless of whether I'm wearing the watch or have it on the cradle.
I feel like I shouldn't have to do this in the first place but this will do until Samsung gets their software correct.
Sent from my SM-G925P using Tapatalk
i have submited email to samsung and they told me that this case beyond technical support so they need me to send the device to the them
Flight313 said:
i have submited email to samsung and they told me that this case beyond technical support so they need me to send the device to the them
Click to expand...
Click to collapse
They told me the same thing, those tards.
Sent from my SM-G925P using Tapatalk
Interesting note, after changing the watch face to "Calendar Analog" the problem went away. Not sure what different about this face, but always on works now.
ColMustard said:
Interesting note, after changing the watch face to "Calendar Analog" the problem went away. Not sure what different about this face, but always on works now.
Click to expand...
Click to collapse
Trying it out now. Will report back later.
Sent from my SM-G925P using Tapatalk
ColMustard said:
Interesting note, after changing the watch face to "Calendar Analog" the problem went away. Not sure what different about this face, but always on works now.
Click to expand...
Click to collapse
It lasted for a while but the display still turned off on me.
Sent from my SM-G925P using Tapatalk
optimummind said:
It lasted for a while but the display still turned off on me.
Sent from my SM-G925P using Tapatalk
Click to expand...
Click to collapse
Odd, it hasn't gone blank on me yet. Have you restarted the watch after changing the face?
ColMustard said:
Odd, it hasn't gone blank on me yet. Have you restarted the watch after changing the face?
Click to expand...
Click to collapse
No. Should I?
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ColMustard said:
Odd, it hasn't gone blank on me yet. Have you restarted the watch after changing the face?
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Click to collapse
Tried rebooting but no difference. Still turns off after a while. What are the rest of your watch settings?
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optimummind said:
Tried rebooting but no difference. Still turns off after a while. What are the rest of your watch settings?
Sent from my SM-G925P using Tapatalk
Click to expand...
Click to collapse
1. Display is always on
2. wake-up gesture off
3. Bluetooth on
4. wifi on
5. Vibration intensity strong
6. Long buzz on
7. Screen lock none
8. Software version R720XXU2AOJ3
Edit: It just dawned on me that you have the 3G watch, I have the sport watch. That could make a difference.
ColMustard said:
1. Display is always on
2. wake-up gesture off
3. Bluetooth on
4. wifi on
5. Vibration intensity strong
6. Long buzz on
7. Screen lock none
8. Software version R720XXU2AOJ3
Edit: It just dawned on me that you have the 3G watch, I have the sport watch. That could make a difference.
Click to expand...
Click to collapse
Settings-wise, the only difference is that I have WiFi off. And yes, I have the 3G version. There was another firmware update last night for my AT&T 3G. It seems to address some NumberSync issues. I'll report if I see any improvements for the always-on mode, though I'm sceptical.
In Korea, all variants seem to be on firmware version OKK. I was on OL1 prior to the small update.
Sent from my SM-G925P using Tapatalk
Looks like I opened my mouth to soon, watch went blank twice within 6 hours. It's certainly better than before where it would go blank every hour though.
ColMustard said:
Looks like I opened my mouth to soon, watch went blank twice within 6 hours. It's certainly better than before where it would go blank every hour though.
Click to expand...
Click to collapse
I'm on OL3 now & still no fix for always-on. Samsung fail.
Sent from my SM-G925P using Tapatalk
Hello,
the missing sleep tracking ist terrible, it seems the last update changed nothing.
Is there an app allready?
Is there a possiblity to do a night profile (without gesture for screen on)?
Greetings, vastl
For sleep tracking I really suggest G'Night app. I have it for about a month and it's really good. Worth the 3 dollars it cost. Today the app got an update and added monitoring you're heartbeat and improve stat and graphs. The only minus is that you can't export the data out of the watch.
Sleep as android is great if you don't mind the battery drain and know how to install it. Its significantly better than gnight and its only $2 more. There's tons of settings and the data is stored on your phone so you can see much much more information.
As for a "night" profile, do not disturb turns off gestures and vibrations. Drag down from your watch face and tap the middle button. Just keep in mind you have to enable and disable it manually. There's no automation, which kinda sucks.
Agree it sux big time it is not implemented in an official way.
This is a functionality every smart-band out there have!
Is there not a app that uses just your watch? I don't want to lay my phone on my bed. I actually just want to track how often I wake up like on the fitbit.
I heard the makers of sleepbot are making an app for S2 Gear also.
mills23 said:
Is there not a app that uses just your watch? I don't want to lay my phone on my bed. I actually just want to track how often I wake up like on the fitbit.
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Click to collapse
That would be. G'night. Just make sure you also turn on airplane mode to get it to work well
Sent from my SM-G930P using XDA-Developers mobile app
I am using DnD mode. Whats difference between both? Airplane doesnt wake up at all?
OK here is my question for those of you doing sleep tracking. When do you charge your watch. Mine had about 40%battery left when I go too bed. Then when I get up there is only about 1 hour where I could charge before I leave for work.
I charge my watch before bedtime. When i wake up i have like between 80-88% battery left. With that i can wear the whole day the watch. At the evening it will be around 40-50%.
Oxizee said:
I am using DnD mode. Whats difference between both? Airplane doesnt wake up at all?
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Click to collapse
Airplane turns off BT, wifi and NFC so your watch is not communicating with your phone. DND just turns off notifications so your phone doesn't light up. I have DND on all the time to save battery. With G'night your phone wakes up briefly when it is taking your pulse
Sent from my SM-G930P using XDA-Developers mobile app
Is there anything that deactivates the rotating bezel, find it does not take much to wake the watch that way when sleeping
Sent from my SM-G935F using XDA-Developers mobile app
Duct tape lol
Sent from my SM-T330NU using XDA-Developers mobile app
I enjoy seeing my sleep tracking data in Samsung S-health. The watch automatically records it, then uploads it automatically when you check S-health.
I saw some people having trouble where their sleep graph wouldn't show, to avoid this let the S2 upload the data, in other words, dont say yes i was asleep during such and such time, because that's your phone, not the watch info.
Hi!
I just bought a Gear S3 and I want to have the smart sleep feature. I tested Sleep as Android, but it isn't a standalone app and it drains my battery a lot.
I just bought G'Night app but I can't seem to remove the HB sensor cause I don't need it. And I can't put the time for example between 6:10 and 6:40.
Anyone have an alternative? Did anyone test this app? Does it get updated regularly?
matssa said:
Hi!
I just bought a Gear S3 and I want to have the smart sleep feature. I tested Sleep as Android, but it isn't a standalone app and it drains my battery a lot.
I just bought G'Night app but I can't seem to remove the HB sensor cause I don't need it. And I can't put the time for example between 6:10 and 6:40.
Anyone have an alternative? Did anyone test this app? Does it get updated regularly?
Click to expand...
Click to collapse
Is there a reason why you can't use the SHealth sleep monitoring feature?
Redflea said:
Is there a reason why you can't use the SHealth sleep monitoring feature?
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Click to collapse
If I'm not mistaken, s health can't wake me up when it is the good time in the morning depending of how I sleep. Sleep as Android or gnight watches that and wakes you at the correct time in your cycle (I sleep very bad :/ ).
I contacted the maker of gnight but no response (HB sensor, s health sync, time to wake).
Sent from my OnePlus3 using XDA Labs
I recently bought the Gear S3 Frontier, and I keep getting annoying notifications about "Sleep Record", including some late at night just as I am dozing off.
I am attaching a screen shot of the notification (this one happened to come in this morning while sitting at my desk). I thought that I had disabled all of the sleep tracking functions, but apparently I have NOT done so.
How can I get rid of these notifications??
EDIT: If it matters, I am using the Gear S3 with a Pixel XL (not a Samsung phone).
Disable it in the watch Samsung Health settings, sleep report notification.
gpmg762 said:
Disable it in the watch Samsung Health settings, sleep report notification.
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Click to collapse
Thank you!
gpmg762 said:
Disable it in the watch Samsung Health settings, sleep report notification.
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Click to collapse
That doesn't work. Even though in Samsung Health settings ALL notifications are blocked, still get a "Sleep Record" notification on the watch every morning.
gruuvin said:
That doesn't work. Even though in Samsung Health settings ALL notifications are blocked, still get a "Sleep Record" notification on the watch every morning.
Click to expand...
Click to collapse
You did this in the Samsung Health application from the phone (not in the Galaxy Wearable application), under Settings - Notifications, where there are entries for Current Exercise status, Health Insights, etc?
Optionally, you may be able to go to the Galaxy Wearable application, settings, notifications, manage notifications, and turn off/block notifications from the Samsung Health app, if you don't want ANY notifications from the Health app.
spiff72 said:
You did this in the Samsung Health application from the phone (not in the Galaxy Wearable application), under Settings - Notifications, where there are entries for Current Exercise status, Health Insights, etc?.
Click to expand...
Click to collapse
Yes, that is entirely correct. I've tried two disable methods from within that section, both disabling "Sleep log reminders" which did not work, and then disabling EVERYTHING in that list of notification by using the global "OFF" at the top ("Notifications for this app are blocked.) Neither of those stopped the "Sleep Record" notification each morning.
spiff72 said:
Optionally, you may be able to go to the Galaxy Wearable application, settings, notifications, manage notifications, and turn off/block notifications from the Samsung Health app, if you don't want ANY notifications from the Health app.
Click to expand...
Click to collapse
Yesterday, in the Galaxy Wearable app, I went into Manage notification and did finally disable Samsung Health (the entire app is now disabled)..... so far, no Sleep Record notification this morning, we'll see.... it's early yet! This is obviously the least desired way to disable a single function (aside from using a hammer), ESPECIALLY when, in the Samsung Health app, section "Manage items", there is a switch to turn off "Sleep"... that seems to be the appropriate way to disable "Sleep Record" (which is the first thing I tried, and did not work... sigh)
Thanks for your suggestion, though. I may just not use any of the health stuff..... Although the main selling point of these watches is THE HEALTH STUFF! LOL ...... It makes me wonder if the $300 Samsung response to the $30 FitBit is still not as polished as the $30 FitBit!
gruuvin said:
Yes, that is entirely correct. I've tried two disable methods from within that section, both disabling "Sleep log reminders" which did not work, and then disabling EVERYTHING in that list of notification by using the global "OFF" at the top ("Notifications for this app are blocked.) Neither of those stopped the "Sleep Record" notification each morning.
Yesterday, in the Galaxy Wearable app, I went into Manage notification and did finally disable Samsung Health (the entire app is now disabled)..... so far, no Sleep Record notification this morning, we'll see.... it's early yet! This is obviously the least desired way to disable a single function (aside from using a hammer), ESPECIALLY when, in the Samsung Health app, section "Manage items", there is a switch to turn off "Sleep"... that seems to be the appropriate way to disable "Sleep Record" (which is the first thing I tried, and did not work... sigh)
Thanks for your suggestion, though. I may just not use any of the health stuff..... Although the main selling point of these watches is THE HEALTH STUFF! LOL ...... It makes me wonder if the $300 Samsung response to the $30 FitBit is still not as polished as the $30 FitBit!
Click to expand...
Click to collapse
Yeah - the disabling of the Samsung Health notification in the Galaxy Wearable app is basically the nuclear option - so not ideal.
I have upgraded my phone to a Galaxy Note 9 (from the Pixel XL) since I originally posted my question, and when I went into the settings to double check my response, I realized that I had not given approval to some of the permissions of the Samsung Health app. I forgot to put my watch on today, so I will have to check and see if I have issues with the sleep record notifications. I never wear it to bed, so it is pointless to use that feature. If I have any issues with it I will update here.
I am looking at purchasing the UK version with BP and ECG and currently have a A52 phone to work with it.
I currently use a Fitbit Charge 4 but really need a device with ECG. Anyone coming from a Fitbit or Garmin or other device with good sleep tracking care to comment on how close the GW4 compares? From the reviews and comments under the reviews it looks like there might be some bad batches of GW4's out there in the wild that are not performing as good as some others?
The sleep tracking on GW4 (same as in previous models like GW3 etc) is Not good. It mainly misses most the deep sleep cycle. I've also had Fitbit before and it seemed better. The best sleep tracker is the Oura ring which I also use and sometime compare with the GW4, which again fails to track deep sleep
stakoz said:
The best sleep tracker is the Oura ring which I also use and sometime compare with the GW4, which again fails to track deep sleep
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Click to collapse
Try using Sleep as Android (works with both Tizen and WearOS). Not sure if they've optimized for GW4 yet, but I find Sleep as Android very comparable to Oura - deep sleep metrics are a very inexact science, but agree Samsung watch algorithms do that poorly.
The other nice thing about Sleep as Android is it also graphs SpO2 (again, not sure they've added support for GW4 yet) and HRV. So the only metric missing from that equation is temperature (which can be very useful) that Oura does do.
I am using a beta version of sleep as android created especially for GW4 support. You can check if the update is live yet or also join their beta program.
edit:
for anyone who is interested:
Samsung Watch 4
Hello @sonofanut, I think you are right. Google did just removed the Sleep as Android Wear OS app from the Play Store… This is part of their “rising the quality bar” initiative. The reason in the notice is we are not showing the the time of the next alarm on the tracking screen… The reason for...
forum.urbandroid.org
Hi I've the galaxy watch 4 classic, I've the heart and stress on continuous, but sometimes the green light on the back doesn't flash at all, is that normal??Hi I've the galaxy watch 4 classic, I've the heart and stress on continuous, but sometimes the green light on the back doesn't flash at all, is that normal??
Darbar1701 said:
Hi I've the galaxy watch 4 classic, I've the heart and stress on continuous, but sometimes the green light on the back doesn't flash at all, is that normal??Hi I've the galaxy watch 4 classic, I've the heart and stress on continuous, but sometimes the green light on the back doesn't flash at all, is that normal??
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Click to collapse
You might want to start a thread if you are having issues as you will defiantly get more responses.
Anyone check if the sleep tracking has improved any with the latest firmware/software updates to the GW4?
Also is anyone using the ECG feature? That is one of the main features I need as I have heart palpitations on a regular bases but of course whenever I go the doctors it never occurs so its not something they can ever see on a machine and would like to try and catch it on the GW4 when I have an episode to see what it is actually doing.