I posted this in the forums general category but got one response. I'm looking for more detailed responses, so I figured I would ask my Inspire owning piers. I am trying to collect data from a wide variety of places, not just here. Furthermore, if anyone (or mod) feels this is inappropriate please let me know and I will PM a moderater requesting they remove this thread.
I've been informed, via work, that I must put together a report of what would improve customer satisfaction and the customer experience.
Obviously I have my own ideas, none of which upper management really enjoys. But I would love to get opinions form other users.
Now, I realize that XDA may not be the best place to ask. Most of us know how to resolve our own issues, and when having to visit a device support center just want the phone exchanged, quick and clean. With that being said, try and make your suggestions geared towards if you didn't know your device, or if it was for an electronic gadget you didn't know, or what your friends and family have expressed.
Please be as detailed as possible. It would be nice to see specific requests and what consumers specifically want to see. Do you want in depth answer? Do you just want your problems solved? What nuances would make the experiences better, ex- coffee in the lobby, types of magazines, interactions, children's play areas, etc...
How much time would you be willing for a transaction, keeping in mind we have to troubleshoot the issue. What would be acceptable and what wouldn't be. Do you prefer someone that jokes around, or someone that doesn't.
Any very specific details as to what YOU would want to see, how you want people to act, what information you want to be given and what you don't. If you want, go ahead and write a novel for your preferred customer service interaction experience with in depth details.
Any help would be appreciated.
Well I might be speaking for myself, but some one reading a script and telling me to do things I have already done is quite annoying and tends to anger me more then help the problem. Transferring someone to a higher echelon of support quicker would be nice.
Also if the customer is unhappy with a phone, I don't think you should have to report the same problem 3 times, I would easily just by out my contract and go to another company.
Just my 2 cents.
I thank you for the feedback. Getting aspect at this point is slow moving across every avenue of research.
Your exact reasoning is why I try my hardest to keep users away from call lines. They frustrate me to no end.
As most of you would know, we have learned quite a bit about Defy bootloader during the last week.
We always thought that Motorola don't have a method to unlock production defys (defys shipped to end users). Well we have sufficient information now to prove that Motorola have a method, and that it converts production defys to engineering defys (Phones used by Motorola engineers to make ROMs and other stuff)
This is actually better than a simple unlocked boot-loader because eng defys have unlimited applications (because we have direct access to MOBO/CPU) like overclocking gpu, installing other OS like Ubuntu, Debian, WP7 etc. into NAND and a lot more.
So the problem here is that the tools required for ENG switch is only available to Motorola employees. Till now we have no further information on it. The tools are TI OMAP BOARD CONFIGURATION TOOL and a 16MB .bin file. Other significance of this method is that it might also unlock other phones with OMAP(3xxx/xxxx?) board. Also this method seems to be very stable.
So the good news is that this software is available for most Motorola repair centers. That means it would be easier to get a leak. Of course the highly paid Motorola engineers with 6digit paycheck wont leak it but we should consider low level repair executives (they already leak sbfs and RSDlite).
So my suggestion is we start a bounty thread in XDA to tempt them.
If you have a solution and if you are concerned about anonymity, please PM me.
PS : There are lots of bounty threads in xda.
Hi,
Setting a Bounty would be cool, but is legal ?
Cause it is not like "I pay you a lot of money if you steal this software for me"
the|gamer said:
Hi,
Setting a Bounty would be cool, but is legal ?
Cause it is not like "I pay you a lot of money if you steal this software for me"
Click to expand...
Click to collapse
hmm. It depend's on which country you are from.
I'm quite on it. Minimum/maximum fee could be set (like US$2 min and 20 bucks max, or anything like this). And someone with access to Motorola's employees (I think the user racca works on a Moto distributor, but I'm not sure of it, I think he mentioned it in some thread a few months ago) could rush and "bribe" them. If people could be a bit more clear about which kind of employees should have access to this software, I could try and convince one of them (you know, people here in Brazil aren't that much into honesty, but are a lot into money) about heading us a leak from TI's software. I'll have to take my phone to MOTOAssist soon ("menu" and "back" keys' backlights are weaker than normal), so I'd have at least an actual reason to talk to an assist technician (assuming they have access to the board configuration tool).
Yet, since I'm no hacker (yet, I'm planning on getting a Nook Color - which community here in XDA seems to provide all you need to start your own ROM - and starting messing around with it) nor coder (know only a little about C programming), I would not try and mess around with TI's software, but only upload it somewhere and give you guys a link for it.
K3n bH1mur4 said:
I'm quite on it. Minimum/maximum fee could be set (like US$2 min and 20 bucks max, or anything like this).
Click to expand...
Click to collapse
We could even promote it with ads. The best way would be to set up our on website, maybe in Brazil(or with some webhost who would like to host this) where you could bribe your way out and then promote it with ads. There is a remote chance that XDA might not approve a bounty thread here (of illegal implications), but we could publish the website here and all other major forums (chinese forums as well).
royale1223 said:
We could even promote it with ads. The best way would be to set up our on website, maybe in Brazil(or with some webhost who would like to host this) where you could bribe your way out and then promote it with ads. There is a remote chance that XDA might not approve a bounty thread here (of illegal implications), but we could publish the website here and all other major forums (chinese forums as well).
Click to expand...
Click to collapse
Dunno, since it's illegal, it may not be the best option to promote it. Obviously, it's still not immoral, but we all know that morality and law often do not converge, so it may be better to go rogue, talking in private with motoassist technicians and stuff like that, because, even if we're just fighting for our rights, we're still using non-legal ways, and risking to be sued for it.
I don't think promoting a website is illegal. What's illegal is hosting an illegal one.
Promoting a website who promises cash for employees of a corporation who leak internal software used by that corp. might be considered illegal in most places. Fortunately (or not, I'll explain why), we have jurisprudence to embase of: in september 1st, last year, a judge here in Brazil condemned Moto to update a customer's Dext/CLIQ to Android 2.1 (Moto did not provide this update here in Brazil, even though it did in many countries) without voiding the warranty.
I know it's just one case, in just one country, and updating an android version is way different than providing unlocked bootloaders (or the tools for users to do so). And, yes, I agree with placing a bounty at the tool. Yet, if we get caught, Moto can still argue that we had other ways to pursue our rights, and we should have used the justice system to do so, if we believed we were that right. Yet, they're a multimillion-worthy company (even bigger after being purchased by Google), and we're a bunch of broke users, at most devs making a couple thousand dollars, and would have little chance against their lawyers. Last, but not least, employers who help us may get caught and fired because of us, and I sincerely want nobody (ok, maybe a few of the highest executives) to get fired just for me to get an unlocked BL.
So, my point is: let's make this a stealth action. Get a reason for your phone to be taken to Motoassist (no intentional bricking, please! You must flash an official SBF before taking it there! - at least if your phone is still under warranty), get to talk with one of their technicians, and mention - indifferently - that some guys are giving alway big money for any Moto employee who leaks that TI OMAP software. Something like this: "hey, did you hear that crazy devs at this dev forum are paying the first moto technician to hand them some sort of software? Something OMAP-related, I don't know for sure. All I know is that the reward is some nice cash."
When the word spread, we could have an unlocked bootloader within a month.
Yet, we got a single issue to deal: how to ensure the person who gives us the SW first will actually receive the cash? I've seen a few bounties here before, but them all were settled by XDA devs (so the bounty keeper could just donate the sum to that dev), never saw something like paying "outsiders".
One of my friends (Defy+ user) has a contact with a Motorola service guy. He says that that guy knows everything about Motorola software and he's with us because he himself uses custom ROMs and controls an entire service center. He's ready to take my device under warranty though it's rooted along every single hack/MOD for Defy installed
Will try contacting him
And let's post this in the forums of all other locked Motorola devices with OMAP 3xxx chips.
Sent from my MB525 using XDA App
swapnil360 said:
One of my friends (Defy+ user) has a contact with a Motorola service guy. He says that that guy knows everything about Motorola software and he's with us because he himself uses custom ROMs and controls an entire service center. He's ready to take my device under warranty though it's rooted along every single hack/MOD for Defy installed
Will try contacting him
And let's post this in the forums of all other locked Motorola devices with OMAP 3xxx chips.
Sent from my MB525 using XDA App
Click to expand...
Click to collapse
Talk with this guy. If he has access to a copy of TI's SW, and handle it to us, I'm pretty sure we could him get a nice reward. Not as high as if putting a bounty, but definitely enough to make the effort worth it.
I mean, supposing that this is actually gonna help unlock EVERY OMAP 3 (and possibly all OMAP-based phones) out there, and that this way the process is reversible (at least to me, it looks like no eFuse is being blown there, you know, assistance technicians can't just blow eFuses like that - taking the phone to the assistance under warranty shouldn't void it, and that's what a blown eFuse would do), loads of people would help. Imagine a single dollar from every OMAP 3 XDA user (take a look here for an INCOMPLETE list of OMAP 3 devices with ~30 ANDROID ONLY phones/tablets), that would make a lot of money.
this is good....and i think it will be best to not mention the location,identities,or any hint of similarities of the perosn source once you guys get contacts & manifests from that guy(source). so as not to compromise his profession.
he could be fired & worse can be sued by leaking private details.
best discuss it in private,after getting in touch w/ him...
just a tought of CAUTION...
hailmary said:
this is good....and i think it will be best to not mention the location,identities,or any hint of similarities of the perosn source once you guys get contacts & manifests from that guy(source). so as not to compromise his profession.
he could be fired & worse can be sued by leaking private details.
best discuss it in private,after getting in touch w/ him...
just a tought of CAUTION...
Click to expand...
Click to collapse
Yeah we would ensure him that.
I'll help u out....juzz tell me what to get from moto officials
hemil said:
I'll help u out....juzz tell me what to get from moto officials
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Click to collapse
do u know motorola mobility service center in mbai?
we only hav private shops with motos certificate...
i dont think they can help...
all they say is we'll send it to factory(?)
Sent from my MB525 using xda premium
@hemil Please pm me.
hemil said:
I'll help u out....juzz tell me what to get from moto officials
Click to expand...
Click to collapse
Hey buddy... just wait for my call today...
Sent from my MB525 using XDA App
Putting up an ads offering money for violation the law may be a bit problematic. No website will be excited to host it. Another issue is that in the end someone will have to actually post it, someone in particular. And that one person will be in danger of being a subject of interest of various law enforcement agencies. You know, at the end of the day they always want someone to put the responsibility on, the culprit, a scapegoat. So you make heat and you put some particular person into it even before there is any result.
I would prefer to focus more on personal face to face private communications with the service guys. It's harder to prove and if something goes wrong (the guy records it etc.) our guy can always say he was just kidding, bullshitting, bigmouthing.
Anyway, if you are thinking about this seriously, here are few remarks.
don't offer the particular sum, it's not tactical; not even here should be mentioned any particular number; instead, let the service guy ask his price
if the first contact with a potential source is established, ask first for a proof; specify what the proof is supposed to be (a screenshot? a video recording of the software in action?)
figure out a way how to actually collect the money; people are willing to donate but they will not donate to anyone, only to someone trustworthy (but Epsylon will surely want to have nothing to do with everything even remotely questionable, let alone illegal); the "collector" will be under the lights, he may get attention of people we don't want to deal with
who actually will be allowed to donate? anyone? how to avoid an agent to donate and then simply track where the money is going?
figure out a way how to actually make a safe and smooth deal (money <-> software); will it be in person or electronically? how to verify we are given what we paid for? classical problem: no one of both parties is willing to make his move first, but we can't give away the money for a software we would start verifying not until the money is gone
figure out how to avoid being robbed (fake offers from people who would want to grab the money and run away) as well as being caught (fake offers from the dummy guy - LE agent); in both cases the correct proof might be given, though, but the intentions are wrong
For the particular mechanics of the exchange in person, one of numerous possible ways may go like this:
our guy comes with an intentionally bricked Defy repairable only with the software in question together with the ordinary USB cable (or without, if special USB cable is needed; in that case the cable must be part of the deal), and with an empty flash drive recognizable at the first sight; no money on him
our guy passes the flash drive and the Defy (and the USB cable, if no special cable is needed) to the "source" and watches closely
the source copies the software onto the flash drive, runs the software from the flash drive, connects the Defy via the cable provided and actually unbricks the phone (this must be more elaborated on; what if the software uses some libraries from the windows directories etc. which are not copied onto the flash drive? he may or may not have the installer, but just copying the installer isn't enough, he would have to copy the installer on the flash drive, then run the installer from it and install it back onto the flash drive and run it from there)
our guy gets the phone (and the cable) back, the source unplugs the flash drive and keeps it for now, our guy watches the flash drive is not connected to anything from now on
now the software is copied onto the flash drive and verified it's working, thus ordinary hand-to-hand exchange may proceed; our guy didn't bring the money to avoid being robbed, they both now may go grab the money or our guy may call his buddy with the money etc. (also needs to be heavily elaborated on)
Sensitive parts must be detailed in-depth, I am just indicating the outline, one of many possible. Still it's very far from perfect.
As you can see it's not that easy and there are many potential points of failure so this action may never really come to the practical realization.
What about a little bit different or alternative ways? Are there any? It would be useful to ask Epsylon what he would actually wish for the most - had he been able to wish for anything.
isn't it illegal to post copyrighted stuff and also its against forum rules..
i mean that if someone gets his hand on that super tool, then how can he shares it with us???
rishi2100 said:
isn't it illegal to post copyrighted stuff and also its against forum rules..
i mean that if someone gets his hand on that super tool, then how can he shares it with us???
Click to expand...
Click to collapse
huh !! think about moto when they actually ditch us with promises ? whats wrong if what we are screaming for last 1 year . and didnt get any updates ? huh think about tht before u speak about illegal stuffs . if moto is doing all sought of ways to keep us away from our rights . what we do undercover to get us right can no way be questioned when we have told thousands of times that we need updates .
more over the authority can question us only and only when they are themselves self guilt free .... but instead they are pretending to be saint sitting behind the curtains and doing all sought of locking stuff to deprive us of our rights
@jhonsmithx Let's not get ahead of ourselves. First of all lets concentrate on getting the source. Also I urge users to use a bit of social engineering to do that(using fb/g ). We'll put together a plan according to the situation after that. Also note that this is a pretty long shot. We might not get a source after all.
rishi2100 said:
isn't it illegal to post copyrighted stuff and also its against forum rules..
i mean that if someone gets his hand on that super tool, then how can he shares it with us???
Click to expand...
Click to collapse
I could think of atleast 10 ways to share anonymously. Though I wont be posting them here.
Dear XDA members,
Please can you help me to unlock my iphone 5 from fido canadian carier because I don't have money right now and it's so high in the market online or stores is about 125 Dollars. I wanna to give it to my fiancee that I love so much as a birthday gift. Please please help help me as soon as possible. Thank you very much in advance and looking forward to hear from you soon.
Best regards,
¸
Mouahed
Montreal
Moandro said:
Dear XDA members,
Please can you help me to unlock my iphone 5 from fido canadian carier because I don't have money right now and it's so high in the market online or stores is about 125 Dollars. I wanna to give it to my fiancee that I love so much as a birthday gift. Please please help help me as soon as possible. Thank you very much in advance and looking forward to hear from you soon.
Best regards,
¸
Le IMEI number : :good:
Mouahed
Montreal
Click to expand...
Click to collapse
Take off ur imei number immediately. No one should know it
Sent from my SGH-T999 using xda premium
okey thank you, but can you please help me with issue.
Moandro said:
okey thank you, but can you please help me with issue.
Click to expand...
Click to collapse
This site is not for Crapple products. Try using Google to search or our sister site at http://iphone-developers.com/
There is lots of website available on the internet, just Google it. Pick the best site where you can resolve your problem.
@brookeaidan - Not to trole you or anything but I noticed a pattern forming of telling people to just google it. Though its a good suggestion to use google, I'm not saying write pages or something, just be a bit more helpful if your going to post help. Maybe post a link to a google search for them (not everyone is a wiz a google) because this is hard to get into (unlocking or hacking or rooting) the first time but once someone gets a win it's all good for the most part from there on.
I would suggest;
1. example Google search the following or to help resolve the questions in this here thread:
"Iphone"+"unlock" how to similar:xda
Or
"Iphone"+"unbrick" how to similar:iphone-developers
2. If you've got some knowledge to drop or experience to share its a good idea to post it so that the original poster can benefit and all future readers. For example:
When I had to unlock my first phone I first read up on the legalities, the how to(s) and then picked the best rout of action... at that time it was not illegal in the nation I resided and most of the how to(s) where way over my head (at that time) so I found that adding "solved" to the search queries pulled one up on "how to unlock your phone with help from service provider" in that guide it went over the steps of escalating a call without burning bridges and the legitimate reasons that you can give a service provider to assist you with unlocking a device.
Example of escalating the call
Service provider turns a request down
Respond something like
"That's ok <insert name> I won't waist your time further, can you please connect to your supervisor"
When supervisor answers, this is usually after the person you've just talked to has shared some words about you to their supervisor, so be polite but firm with the first person you talked to they'll likely also try to turn you down as well. Don't get impatient here, instead re-state your wishes completely, pause long enough that the supervisor can "grunt" that they've herd you but not long enough that they can interrupt you until you've finished everything that you need to say, if they do interrupt say something like
"I respect your time <insert name> and I need you to listen because this is very important <continue statement>"
When you're telling your story some things to keep in mind; don't lie, don't raze your voice (tention in the voice works far better), know that the first 2 or 3 people you talk to may not have the knowledge or the ability to do what you want so treat it like an adventure
Now for the reasons why a service provider might be cool enough to help you;
~ A family or business emergency, vacation, or trip is taking you out of your provider's coverage without incurring steep roaming charges wile your abroad.
This was the one that worked for me at least and was suggested by others. Make it sound like it could happen soon and let them know that you love your device and your service and don't want to have to leave them just to get a phone that'll work over seas because you love your phone (remember )... most people get it by then and are more apt to be on your side about connecting you to the department that handles unlocking.
So to recap
~ polite but firm and prepared to repeat yourself
~ request to be connected to the person(s) or department that can resolve your issue
~ use the persons name and the names of the persons to talked to before
~ treat it like an adventure
Doing so ensures
~ the person you are talking to is willing to help
~ prevents you from getting turned down and hung up on
~ let's them know that you will remember them, this is powerful when used correctly
~ by being up beet with company represinitives on the phone you can make them really eager to please. Note though; not to be to chatty or friendly as this will drag things out.
Some additional notes about unlocking devices:
I've unlocked many phones (no iphones yet) and two with the above method before doing it with guides and USB and programs or exploits on other devices. Both routs are tedious at times but if you take notes and are persistent you'll find a method that works in either rout.
In all companies the least secure and most flexibility/leverage can be found in the call centers, as a customer it's a good idea to know how to get your moneys worth out of 'em so perhaps look up social engineering (The Art of Deception was an entertaining read) or NLP (Darin Brown can be found on Youtube and it's good for a laugh too. Tools like that when used to get what you want as a customer can make life far quicker and easier even if your not out to exploit something but instead have a legitimate concern. I'm not saying that you should become some kind of mind master but instead take a look at the key concepts and apply them to actively construct a conversation that leads to your goal. After playing round with both ways of unlocking I can say getting a service provider to do it for you is kinda more fun, ya get to make peoples days a bit more interesting (such as when ya get a talker that then clams up because the realize that the conversation is recorded on their end and they've just said... something...) and not stare into a PC screen but instead kick your feet up and let them handle it.
If you go with option 1 and find a guide and unlock your device at home do be sure your not going to get stuck with some kind of fine for breaking a law and be sure to look up guides on how to unbrick and or recover from boot loop; bricks and boot loops happen, knowing how to solve it before it happens makes things so much quicker.
If you go with option 2 be sure to not cancel or suspend your contract or otherwise alter your contract (such as adding international roaming, they tried that one a few times on me, just said "no, thanks though" and moved on) because such things are not needed And if they suggest it then; let them know that you will make contact just before traveling and that "this" call is to ensure that the next rep you talk to has only those steps left to do and that "this" call is to get all the time and technical intensive things out of the way so that you and the next rep are not scrableing to get it done that day. They may suggest all sorts of other solutions, like a pre-paid phone, this is where you loving your phone or needing something on it for business to work comes into play. If one level of supervisor doesn't cut it go higher. And if you're transfered more than twice and had to repeat yourself more than that then on the next transfer ask to be directly connected or to have the person that is trasfering you to stay on the line to help explain why your being trasfered to the new person; this makes it so that you are using duble the resources of the company and most of them know it, so getting you quickly trasfered and the issue explained becomes a priority to the first person you talked to and the second person your about to talk to is being put at ease because someone from their company is explaining things to them before you do (prepping the target) these two forces combined cause you to become viewed as within their circle and leads to them wanting to work with you more rather than just push you down the line. Like I said though don't go lieing to your service provider but know that there are ligit reasons you may have to require your service provider do this.
As with all things you see on the web use at own risk
And happy hacking, whether it be on humans or what they make.
Sent from either my SPH-D700 or myTouch3Gs
Debian Kit/QEMU Linux Install guide for all android devices that I'm writing:
http://forum.xda-developers.com/showthread.php?t=2240397
Now have working Installers for ARM Java 7 JDK + Maptools + jMonkey
Sorry, but there isn't a lot of iPhone development on xda and sooner or later this thread is going to see some heavy anti-iPhone trolling. So thread closed, and please try a website that is specialized for iPhones....like this one: http://iphone-developers.com/
.....i don't have time to jump through all this dude's hoops, follow all his specifics. I'm a business man with limited time on my hands.
Does anyone know of a service (pay or otherwise) or individual (pay or otherwise) who can unlock a Tmobile Note 5 and wants to get paid and is ready to get it done? I read about that other guy. He wants to be contacted (a specific way), he wants to found (a specific time) and i don't have time for all that crap. I am looking for someone who wants to get paid and can get the job done without all the anal processes in-between like a "service" does. Sorry if it offends but i've always been a no-nonsense type of person and having to jump through that guys hoops is nonsense. The dude replies to me (which usually indicates someone is up and around) and then when i say "okay" he's like "wrong time" (why did he even respond if he wasn't willing now?).
Sorry but screw that nonsense.
Who can do it and wants to get paid?
Kilroy5150 said:
.....i don't have time to jump through all this dude's hoops, follow all his specifics. I'm a business man with limited time on my hands.
Does anyone know of a service (pay or otherwise) or individual (pay or otherwise) who can unlock a Tmobile Note 5 and wants to get paid and is ready to get it done? I read about that other guy. He wants to be contacted (a specific way), he wants to found (a specific time) and i don't have time for all that crap. I am looking for someone who wants to get paid and can get the job done without all the anal processes in-between like a "service" does. Sorry if it offends but i've always been a no-nonsense type of person and having to jump through that guys hoops is nonsense. The dude replies to me (which usually indicates someone is up and around) and then when i say "okay" he's like "wrong time" (why did he even respond if he wasn't willing now?).
Sorry but screw that nonsense.
Who can do it and wants to get paid?
Click to expand...
Click to collapse
I found a guy on eBay that sent me the code in a couple of hours
Sent from my LEX727 using Tapatalk
I ended up going to this guy.
https://www.facebook.com/gsmserviceremote/
He's no-nonsense, he's fast, we talked while he remoted in, on my PC, and got it done in 25-35 mins. This guy has the BEST price i've ever seen for an unlock too.....wow. Where "most" (and i went through all the legit places i had been using for YEARS) places charge $40-120, this guy only asked $15....i mean that's a GIVEAWAY price compared to a lot of services online.
There are a few prerequisite files you need to install to get started but that's about 2-5 mins worth of setup stuff.
Don't mess with that other guy, who did the post about unlocking "Domestic and International", that dude's a real whiner and has TOO many anal rules about dealing with him. :crying:
The guy i listed below, has a much more flexible schedule, doesn't mind working straight off something like Facebook chat, and he gets it DONE. :victory:
The guy i listed below.....there's NO jumping through idiotic hoops and special conditions to get to him. :good:
https://www.facebook.com/gsmserviceremote/
So, a bit of a backstory. I'm part of a parenting group who does work with the local school system. They help lower income families and such, and during the remote learning part of COVID they were responsible for giving out tablets and hot spots to allow children without the means to remotely learn. Well now that remote learning is over they had surplus tablets and hotspots and because my fiancée and I are in a parenting group/education class we were entered in a raffle sponsored by them. We won tablets. Tab A 10.1 Wi-Fi tabs. Nice as hell. They came loaded with a Knox configuration for a company for early education called HATCH. Inc. It uses an app called IGNITE!. The security profile locks the wallpaper, and a few other things that are obviously centered around the school stuff. Well, a lot is unlocked also, but I'm concerned about my privacy and inability to upgrade and/or install apps of my discretion. I reached out to the head company several times for them to unlock it. I opened the developers options and was able to enable USB debugging as well as OEM unlock to unlock the bootloader. It had the option readily available. Since then, I have tried EVERYTHING to uninstall this security profile by flashing custom ROMs and everything. I've googled several dozen hours and have installed drivers, .tar recovery files, apps, Odin, flashers, rooters, romers, holy relics, mantras, novels, movies, self-help magazines, you freaking name it I've done it. I also have yet to find a clear, DEFINED set of instructions for my SPECIFIC model of tablet, and the firmware downloads are questionable. Please, PLEASE freaking God above, PLEASE, one of you android gurus help me! I can't get up with the company to remove it because they don't return calls or emails, and I can't find any real help online. This is so freaking aggravating. I OWN THIS TABLET. IT IS MY PROPERTY. Someone, help me disable this Knox crap, so I can use my tablet at my discretion. Please.
That's quit a story...
Indeed. Quite the story and quite the debacle. Most definitely one of the most annoying things that I've dealt with in a long while.
nundril said:
Indeed. Quite the story and quite the debacle. Most definitely one of the most annoying things that I've dealt with in a long while.
Click to expand...
Click to collapse
Try to stick to just the pertinent facts especially with issues like this. The axion the longer the story the bigger the lie applies to my former statement. You didn't snap on me so I'll give you the benefit of doubt.
You won't like the answer but the easiest way is to get the IT department to delete the work profile. Not much of a prize if they don't. Some face to face encounters might motivate them better. Rub it it in if you have to, and don't take no for an answer. May take multiple people, trips, letters, whatever, climb the ladder to the top of that administrative chain if needed.
Consider it a lesson in assertiveness, you can never get too much of this type of training and it's free.
Otherwise the solutions you see in the Google searches are what's available.
Understandable. As of now I've just stuck to emails and phone calls. The head office is located about an hour and a half from my location so a ride to them for me and my fiancee tablets to work might be worth it. Appreciate the response and the honesty, I just figured I would explain the situation because I've seen so many times where a situation could've been handled had it been explained in greater detail. Just trying to convey the whole situation to an audience with zero knowledge of me or the situation as to hopefully reach someone with the knowledge to help, that's all.
Knox is a true pain. I avoid using it as much as possible because of the trouble it can cause.
XDA gets at times 1 request a day to bypass FRP lockouts. Some of those are stolen devices.
My dead mother's, friend's, etc. , I forgot it, it was like this when I bought it, my professor assigned us to hack it; the list is endless. Most are first post new members.
Of course some are innocent victims that got caught up in the machine as it were. Best advice is to return to vendor/do a charge back or get the unlock code from the last owner.
Rock simple stupid works the best.
If you're in the right the satisfaction of getting it resolved outweighs the time spent. I'm one of the few people who has gotten a refund check from Sony... it took dozens of calls. It was worth it in satisfaction alone
Do you think that calling Samsung customer support would make something shake? I mean considering we are legitimate owners, of which the instructors of our parenting class (who are employees of the early education place who distributed the tablets) are happy to attest to. I talked to them and they said to email or call and they would verify ownership and the details of the raffle etc etc to whomever reached out to them. If Hatch. Inc won't answer my calls perhaps Samsung might be able to help? Just trying to gather info at this point.
nundril said:
Do you think that calling Samsung customer support would make something shake? I mean considering we are legitimate owners, of which the instructors of our parenting class (who are employees of the early education place who distributed the tablets) are happy to attest to. I talked to them and they said to email or call and they would verify ownership and the details of the raffle etc etc to whomever reached out to them. If Hatch. Inc won't answer my calls perhaps Samsung might be able to help? Just trying to gather info at this point.
Click to expand...
Click to collapse
You can try, Samsung customer support is notoriously horrible. Replacing the mobo would fix it. There maybe less drastic ways to resolve it.
The source of your dilemma are your benefactors not ensuring the gifts were properly decommissioned. They should see their mistake is rectified if they are sincere. Actions have consequences... even if by omission.