Hi all, I got a Moto G 8gb from Phones4U, and my Bose QC15 noise canceling headphones made a nasty clicking noise every time they were plugged in. The clicking would happen no matter if something was playing or not. Nothing would play out of either channel, and the software would randomly pause whenever they were plugged in, as if they were being unplugged. Various cheap earbuds worked, but not my QC15s. I factory reset it three times, and obviously tried the headphones on about a half dozen devices, including a Galaxy IV, iPhone 5C, Nexus 5, my laptop, my desktop, and an old iPod Classic -- all worked perfectly.
I took it to Phones4U and exchanged it for another model, which had the exact same problem. We tried a 16gb version and it had the exact same problem too. Then we tried it with various other phones and my QC15s worked, so they told me that my headphones must obviously not be compatible with the Moto G line. Then they said I wasn't even eligible for a refund because it was about compatibility, not a defect. I raised hell and finally got them to refund it, but now I don't know what to do. Anybody else have noise canceling headphones, especially the QC15s, that they have successfully or unsuccessfully used?
staeiou said:
Hi all, I got a Moto G 8gb from Phones4U, and my Bose QC15 noise canceling headphones made a nasty clicking noise every time they were plugged in. The clicking would happen no matter if something was playing or not. Nothing would play out of either channel, and the software would randomly pause whenever they were plugged in, as if they were being unplugged. Various cheap earbuds worked, but not my QC15s. I factory reset it three times, and obviously tried the headphones on about a half dozen devices, including a Galaxy IV, iPhone 5C, Nexus 5, my laptop, my desktop, and an old iPod Classic -- all worked perfectly.
I took it to Phones4U and exchanged it for another model, which had the exact same problem. We tried a 16gb version and it had the exact same problem too. Then we tried it with various other phones and my QC15s worked, so they told me that my headphones must obviously not be compatible with the Moto G line. Then they said I wasn't even eligible for a refund because it was about compatibility, not a defect. I raised hell and finally got them to refund it, but now I don't know what to do. Anybody else have noise canceling headphones, especially the QC15s, that they have successfully or unsuccessfully used?
Click to expand...
Click to collapse
You were probably a bit hasty returning the phone just for this, but you're right there's something screwy about the Moto G's handling of wired earphones that are more complex than basic stereo. I can't get any 3-button remote headset to work with it properly, for example. No doubt Motorola will deal with this in future updates ... unless they only want us to buy the Sol Republic Jax earphones, which would not be good ...
I'm also surprised you got a refund, as Motorola doesnt claim compatability with your headset. Also surprised that Phones4U now have 16GB in stock
ghtop said:
You were probably a bit hasty returning the phone just for this, but you're right there's something screwy about the Moto G's handling of wired earphones that are more complex than basic stereo. I can't get any 3-button remote headset to work with it properly, for example. No doubt Motorola will deal with this in future updates ... unless they only want us to buy the Sol Republic Jax earphones, which would not be good ...
I'm also surprised you got a refund, as Motorola doesnt claim compatability with your headset. Also surprised that Phones4U now have 16GB in stock
Click to expand...
Click to collapse
Just for the record I have a 16gb Colors edition from Brazil and I use a Sennheiser bluetooth headphone with my Moto G (PX 210 BT) and it works beautifully!
I can use all its buttons with no problem: play/pause, volume up and down and skip track forward/backward.
One interesting thing I noticed was: the headphone did not perform very well with Google Play Music. Both sound quality (it would constantly click during playback) and the buttons (play/pause button would only work with screen on) were not up to standard.
However when I installed my player of preference, PlayerPro, and messed a little bit in the settings of the app with audio priority and with the keyguard settings both audio quality and buttons were working great!
shd_cheap_cigar said:
Just for the record I have a 16gb Colors edition from Brazil and I use a Sennheiser bluetooth headphone with my Moto G (PX 210 BT) and it works beautifully! e
I can use all its buttons with no problem: play/pause, volume up and down and skip track forward/backward.
One interesting thing I noticed was: the headphone did not perform very well with GooglPlay Music. Both sound quality (it would constantly click during playback) and the buttons (play/pause button would only work with screen on) were not up to standard.
However when I installed my player of preference, PlayerPro, and messed a little bit in the settings of the app with audio priority and with the keyguard settings both audio quality and buttons were working great!
Click to expand...
Click to collapse
Yes, bluetooth is another matter of course. But I guess he has a reason to be sore when those wired Bose QC15 headphones cost twice as much as the phone itself
Workaround to make them work
I have the same problem connecting my QC15 with moto G. With some experimenting I somehow made them work and they are perfectly fine now. Follow the below steps to make them work with your phone.
1. Disconnect the headphones to the phone and start music on any player(Google play or your choice) on the phone.
2. Once the song starts playing insert the headphones into the jack. Imp Note: remove the headset part from the wire.you should only insert the wire without having the headset piece.
3. Now the song will continue to play. Now switch on the headphone and insert the wire into the headphone. It should work now.
I know this shouldn't be the actual scenario, but engineers at Motorola have made up some mess which cannot be cleaned up now with respects to hardware. The phone is little wierd on headphones port. Its not working with aux cables in my car too
I have SMS street by 50 cent and every thing works fine. skip/pause and previous track
Sent from my XT1032 using xda app-developers app
Same problem
I've experienced the same problem with Bose QC15 and the Moto G. Motorola support were rude and unhelpful, first assuming that the QC15 were bluetooth and telling me flat out that it was not a fault of their hardware. Eventually I got a ticket raised so we'll see what happens. Not holding my breath.
bonthukarthik, your fix works - thank you for sharing - although I must add that this step has to be repeated whenever playback is stopped or paused (including when Spotify plays an advertisement). If I find anything out from Motorola, I will share it here.
I just got some qc15's and they only worked out of the left ear with the moto x. I used the work around above and they now work. weird. play/pause button now works but the volume does not on the inline headphone controls.
What kind of connector this headset/headphone has?
CTIA or OMTP?
I have skullcandy 2xl single button headphones and it doesn't work
when i attach the headphones the music pauses
Confirmed
I can confirm this issue with Moto X and also the workaround. I have contacted Motorola but so far no luck in getting through to someone who can open an issue internally
Skullcandy not working
Have the same problem
I have the skull candy inkd 2
It only works when its 3/4 inside but when I push it all the way in a clicking noise plays
Please find a solution
Hi.
I just got a moto g, I have a bose qc3 and the same problem.
It seemed tome that it seemed to me that it was connection or impedance related... so I tried a few things.
The best way I found to make it work fast is plugging it in using the airplane jack adapter. It works perfectly fine but the remote won't work.
I guessed that it means that it's remote/impedance related.
Like it was said before, unplugging the jack on your headset, playing something on the phone and plugging it it afterwards works too... But I really don't know why !
Any clues, anyone (with advances electronic skills)?
With my former android phones I had troubles using the answer/play remote on some headphones/buds, but never like that. It was allways clear to me that iphone and android headset/buds remotes work in a different way, and sometimes even differently depending on your android model or brand...
My guess is that using a cable without a remote will work... but it's be nicer to have a working remote.
---------- Post added at 10:18 AM ---------- Previous post was at 10:08 AM ----------
I found something, just a clue, I don't mean it'll work for sure.
http://m.instructables.com/id/Galaxy-Nexus-and-others-headset-remote-with-medi/
Alright here are some more details / partial solutions :
- If you plug your qc using the jack with the remote/mic and the airplane adpter, the sound sill work, but you'll lose the mic and commands. Basically it's the same as if you plugged it in usgin a "regular" jack cable (that bose sells, or used to, btw)
- if you use the "play and then plug jack in headset" workaround, sound will work, the main button too : it'll play/pause, but if you stop and quit tha music app, the problem will come back
- almost the same with a call, if you call your phone and wait for it to ring before pluging the jack into your hedset the sound will work both sound and mic, but the button fonctions are weird : at first it'll aswer the call, but afterwards it'll work as an on/off switch for the mic.
- Best solution I found : when you plug your headset and have the parasite problem, just press the main button on your remote, it'll stop the problem... but the button won't work anymore, either to answer/hangup or play/pause. I use this solution ftm, even if I don't think it's good for the headset to have this clicking parasite, and I'm still waiting on a way to make everything work all the time.
Any ideas ?
Mat
Matlevo12 said:
Any ideas ?
Mat
Click to expand...
Click to collapse
Have you tried with a CTIA to OMTP converter .
Hi, thanks.
No, i should, but I thought that all android phones were ctia now... I don't have my moto handless kit with me, but I'll try it with my gf's xperia sp to see if it works with it, since my bose headset works perfectly with the xperia.
Anyone knows if the moto g is ctia ?
Any other ideas ?
dunsanyun1999 said:
Have the same problem
I have the skull candy inkd 2
It only works when its 3/4 inside but when I push it all the way in a clicking noise plays
Please find a solution
Click to expand...
Click to collapse
All Stereo Head phones normally use a 3 Pin Jack, Cell phones use a 4 pin, I found this out before with some other audio products..
I confirm all the informations about the problem and the workaround concerning a Moto X and the QC15 I just got. I hope a solution will be found. Does anybody tried that amazon product ?
[email protected] said:
I confirm all the informations about the problem and the workaround concerning a Moto X and the QC15 I just got. I hope a solution will be found. Does anybody tried that amazon product ?
Click to expand...
Click to collapse
I have a Droid Maxx and the QC15. The android inline remote & mic kit from Amazon have the same problem as the iphone cable that comes with the QC15 headphones. Quite annoying. Also, I can't get the workaround to work. No matter what I do, I only get sound from the left speaker.
I had a similar problem (no audio, weird noise in right ear) with Moto-G and QC15. The workaround that succeeded for me was to change the headphone gain from Hi to Lo. The gain switch is in the plug that connects the wire to the left earcup.
This supports the suggestion that the issue is caused by some impedance measurement routine on the phone.
J
This is a strange problem i am facing
it started unexpectedly
the problem over here is that my phone is not able to recognize between earphones and speaker after connecting earphones
dont know whats the problem over here is
the earphones would work at first and then all of a sudden it stops to recognize it
this happened with two of my earphones (no earphone problem cause they work with other phones
is anybody else experiencing this problems?
after trying to figure out what is happening i opened up audio fx to see if its creating problems and this is what i saw
as u can see in the video above the phone is not connected to any earpiece
at 0.02 i connect the earphones and for just a second it recognizes the earphone and then keeps switching between headset and speaker mode
then the video contains various attempts of connecting earphones and getting the same result
Heres a logcat https://drive.google.com/open?id=0B--cxicb-CQGS2J1blVmUnVkNGM&authuser=0
(sorry cannot paste to pastebin ,since it exceeds max size limit)
Device:-XT1033
ROM:-AICP (happened with diff roms in the past too)
kernel:-hurtsky(again happened with another diff kernel in the past)
@matmutant
sorry to tag u here
i can think of nobody else when it comes to hardware probs
since u have knowledge about it
Soul reaper said:
@matmutant
sorry to tag u here
i can think of nobody else when it comes to hardware probs
since u have knowledge about it
Click to expand...
Click to collapse
hmmm, ok,
Are they "simple" earphones ==> ones that doesn't have any call/music/volume triggers
Did you tried with the AUX-IN of a HiFi installation (with a jack-audio cable plugged to the AUX-IN of it)
Did you tried Apple vs non-apple earphones (the ground and microphones rings on the jack are usually reversed)
What i know about jack port is only that impedance is important for phones : that's the way the earphones are detected and how the triggers work when there are some.
At first read i have no idea about your problem, but it might be a dirty port OR an issue with the controller
You may read the following, and try to play with it:
https://source.android.com/accessories/headset-spec.html
matmutant said:
hmmm, ok,
Are they "simple" earphones ==> ones that doesn't have any call/music/volume triggers
Did you tried with the AUX-IN of a HiFi installation (with a jack-audio cable plugged to the AUX-IN of it)
Did you tried Apple vs non-apple earphones (the ground and microphones rings on the jack are usually reversed)
What i know about jack port is only that impedance is important for phones : that's the way the earphones are detected and how the triggers work when there are some.
At first read i have no idea about your problem, but it might be a dirty port OR an issue with the controller
You may read the following, and try to play with it:
https://source.android.com/accessories/headset-spec.html
Click to expand...
Click to collapse
1>No they are not simple earphones
2>no never tried using AUX-IN on moto g
3>No,no apple earphones were connected to it
the earphones that i used here was from samsung and karbonn(a local brand,that is)
these two earphones used to work with my phone but all of a sudden it stopped!!
inserting them sometimes gives a repeated sound of distortion(cant explain that ....but theres some noise)
Im having the same problem! It's definitely a phone issue... Thing is, I used it with my hudl brand aux cable and that works just fine with the phone but my headphones won't? (I don't know if this inf helps or hinders but I figured it might be important)
A_Strange_Dwarf said:
Im having the same problem! It's definitely a phone issue... Thing is, I used it with my hudl brand aux cable and that works just fine with the phone but my headphones won't? (I don't know if this inf helps or hinders but I figured it might be important)
Click to expand...
Click to collapse
So apparently it works better with two-ring headphones, ones that don't have any play/pause buttons or microphones built in? Turns out my headphones have 3 rings on the jack. So apparently, i just have to buy a whole new pair of headphones that only have 2 rings but I don't see why I should spend anymore money just because Motorola ****ed up?
I've had a consistent issue with my Pixel2's headphone adapter.
When on a phone call with headphones and an inline mic, I hear the headphone mic fed into the headphones, but ONLY when on a call in the phone app. (Mute button still feeds audio)
Does anyone else have this problem? I have a thread of users on a google forum all with the same problem, new Dongle replacements and even replacement phones doesn't seem to fix it.
Is this a known issue? Should I return my phone and try again?
My inline mic on my headphones doesn't work. I don't know if the standards changed or what is the cause.
Sent from my Pixel 2 using Tapatalk
https://productforums.google.com/forum/#!topic/phone-by-google/Uhk4eM-e4pI
This is the thread listing other people with the same issue. I'm surprised this hasn't surfaced on XDA yet.
I've tried numerous headphones, confirmed they work on other devices (worked on my nexus 6p and lg g3, and laptop), and it isn't even an issue when using VOIP / skype / slack.
The problem only occurs when on a phone call, and persists even when on "mute". There is almost no delay in the sound feeding back into the headphones, it isn't a carrier issue (as google tech support already suggested, SMH), so it must be isolated to the adapter AND/OR phone app.
Hi. The audio is okay on the phone. Good with earphones but okay when I use the headphone jack to my car stereo input. Why not bluetooth? Its because direct connect provides the best sound. NOW HEAR THIS. I plugged in my essential phones usb head jack adapter (essential phone has no headphone jack but they do provide a USB C headphone jack dongle) and its like a WOW. I couldn't believe how much the quality of the audio improved. I am talking about tremendous improvement. Like a different phone WOW. Now whether it was due to essential having a dac chip in the dongle (I think it does) I have no clue. I was shocked because normally the question would be why does a dac chip USB C headphone cable work on a phone with a headphone jack? Did Moto decide at the last design phase was to include a built in jack? The dac cables only supposed to work on phone like the essential or the google pixel 2 etc if I am correct.. Well i am da.... sure glad it works on the Moto G6. How you proceed with what you get/prefer to purchase is up to you. I don't know what the end result will be because I truly don't know. The one I have from essential worked miracle wonders. I only suspect it will work with other USB C dongles with a dac chip. Man, i am digging this phones audio improvement. I am like WOW.
Check it out with something like Viper installed and disable Dolby for a little while to see if that also improves the sound. I use an aux cord to play music in my car as well the Viper HiFi Magisk module on top of tweaking some of my head unit settings, and it puts out some of the best sound for music. Can get my old 2004 Carolla to sound like it has a 10-11" sub in it just from the stock stereos and a Pioneer head unit ;p
Not really that big of a surprise, considering that my old Moto E4 would use a pair of USB-A headphones plugged into a OTG adapter. Feel free to call me out, but isn't the USB-C headphone dongle just getting talked to by the phone like a USB sound card?
Most newer (and some older) phones are all capable of USB audio routing. Just take a look in developer options to see some settings.