UPDATED BELOW. PLEAE READ!!
http://www.samsung.com/fr/consumer/mobile-devices/accessories/others/ET-SCR73MBEGWW
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I've already written to Samsung to bring this awesome accessory to the states. I could only find one European website that would sell it but the prohibitive shipping cost of $90 plus the actual item price makes it a no go.
You can certainly find a ceramic band for the S2 (or even a steel band but it won't match the S2's color scheme), however it'll most definitely have that hideous gap between the watch and the first link. Give Samsung a call or write as well so that maybe in large enough request we can get it over here at a reasonable price sooner rather than later.
Don't waste your time on Ebay, Aliexpress, China Wholesale, DH Gate, Amazon or whatever. They simply do not have anything that will fit. The 20mm fit is rare and if in fact you do buy one, -again-, it'll have that unconvincing tacked on after thought look that you'll see all over in pics on this forum with Gear S2 owners whom are sadly showing off their ill fitting ware. I'd gladly pay a few extra pennies for the svelte look in comparison.
This item has been available mainly in France, Belgium and a couple other countries for approximately 2 months now after the official unveiling back in late January. Let me know if you have any luck. I certainly can't be the only person wanting this super classy band.
BTW the Euro site you can buy in on and still has it in stock if you have the extra cash is (hardware.nl). I'm guessing the total USA dollars would be well over $250. Which would be ridiculous. I reason that if Samsung sold this product through normal official U.S. vessels it'd run about $80. A price that I'm cool with.
UPDATE
If you read through to the following reply post, you'll find that I detailed how I had made the preorder purchase on this original webpage http://www.samsung.com/us/mobile/wea...ET-SCR73MBEGUJ and that'd I'd give my impressions when I was shipped the item. Sadly this is never going to happen.
The Band apparently turns out to be a myth.
{Keep in mind I've successfully received previously pre-ordered items from Samsung but this one is different and highly suspect. My credit card funds locked into the transaction and withdrawn when the item is shipped is typical, but this one is weird.}
The Original Ceramic band (ET-SCR73MBEGUJ) is now mysteriously missing from Samsung's official site. I had placed my pre-order with no idea on availability. The pre-order buy button was first removed, then the item itself. I just went ahead and canceled my order after logging into my Samsung account and speaking to representatives that have no clue as to what's going on with said product. My pre-order sat in limbo for about a month and a half. It is still listed on Amazon however as a pre-order as well but this has turned out to be a crock of bull. I now doubt that this official band will ever be released in the states.
Anyone knows what gives? Perhaps Samsung didn't get enough orders to make it worth their while, or maybe they somehow said screw it "we'll put our resources into shipping the gear fit 2". Whatever the reason is though, I'm extremely disappointed with how this release has been handled and would be highly skeptical about their commitment to any new product announcements. Supporting any fashion accessory in the future from me is highly unlikely being that I look at Apple and envy all the customization they've released for even their hideous Apple thing. Samsung has had a history of not following through with their products and software. It's time for them to acknowledge this fact and start paying attention to the details and respecting their customers and fans. One that I still am even today but.....
Chat Transcript (Earlier in May)
info: Please wait for a Samsung Agent to respond.
info: You are now chatting with '#%^&*$ A'. The reference number for this chat is )%^&*%^6. There will be a brief survey at the end of our chat to share feedback on my performance today.
#%^&*$ A: Hi, thank you for reaching out to Samsung Technical Support. How may I assist you?
JD: HI, I'm looking for info on the Samsung Gear S2 Classic Official Ceramic Band ET-SCR73MBEGWW. I've researched everything pertaining to this band but there isn't anything stating when it's going to be available in the U.S.
JD: How can I arrange for a purchase?
#%^&*$ A: Hello.
#%^&*$ A: I would be glad to provide you the information on that.
#%^&*$ A: Let me check the details for you.
JD: Thank you
#%^&*$ A: You are welcome.
#%^&*$ A: http://www.samsung.com/us/mobile/wea...ET-SCR73MBEGUJ
#%^&*$ A: Please go through the above web link to pre order it.
#%^&*$ A: Are you able to access the above web link?
JD: Yes. Excellent. Thank you and have a wonderful day.
#%^&*$ A: You're welcome. Is there anything else I can assist you with?
JD: Great work
#%^&*$ A: Please provide us with your feedback, so we may serve you better by clicking on the blue “X” button to receive the transcript of your chat and fill out a brief survey. Have a great day!
#%^&*$ A: We would love hear your comments in the short exit survey.
Purchase one
I purchased one on eb Samsung ET-SCR73MBEGWW Ceramic Strap Armband für Gear S2 Classic black. It is almost identical to the cheaper one I got on Eb
kR-NET-Deluxe-Ceramic-Strap
The problem with Ceramic is it will snap easy. I snapped the locking link on new Samsung pushing pin back in. Problem, I ordered it came from Germany. Samsung USA said to call Samsung Germany for replacement...but I do not speak the language.. so at this point money gone so be careful removing links if you import. I have picture but You get the the idea...be careful.. nice band
hughedee74 said:
View attachment 3738389 View attachment 3738412 View attachment 3738413 View attachment 3738414
I've already written to Samsung to bring this awesome accessory to the states. I could only find one European website that would sell it but the prohibitive shipping cost of $90 plus the actual item price makes it a no go.
You can certainly find a ceramic band for the S2 (or even a steel band but it won't match the S2's color scheme), however it'll most definitely have that hideous gap between the watch and the first link. Give Samsung a call or write as well so that maybe in large enough request we can get it over here at a reasonable price sooner rather than later.
Don't waste your time on Ebay, Aliexpress, China Wholesale, DH Gate, Amazon or whatever. They simply do not have anything that will fit. The 20mm fit is rare and if in fact you do buy one, -again-, it'll have that unconvincing tacked on after thought look that you'll see all over in pics on this forum with Gear S2 owners whom are sadly showing off their ill fitting ware. I'd gladly pay a few extra pennies for the svelte look in comparison.
This item has been available mainly in France, Belgium and a couple other countries for approximately 2 months now after the official unveiling back in late January. Let me know if you have any luck. I certainly can't be the only person wanting this super classy band.
BTW the Euro site you can buy in on and still has it in stock if you have the extra cash is (hardware.nl). I'm guessing the total USA dollars would be well over $250. Which would be ridiculous. I reason that if Samsung sold this product through normal official U.S. vessels it'd run about $80. A price that I'm cool with.
Click to expand...
Click to collapse
To bad the pictures are showing a render, and not trully a real-life picture of the band.
Oxizee said:
To bad the pictures are showing a render, and not trully a real-life picture of the band.
Click to expand...
Click to collapse
Render or not. You pretty much get the idea or don't you Dude?
View attachment 3740209
View attachment 3740213
The official ceramic band is now finally available in the U.S. on Samsung's retail .com site for pre-order at $99 plus tax free shipping. It's definitely legitimate. I'd like to think I'm the catalyst to this trigger since I'm the only one harping on this subject but whatever. Rock the band that you feel is worthy.
Placed my order today. Will follow up with an update when I'm shipped the band accessory.
hughedee74 said:
The official ceramic band is now finally available in the U.S. on Samsung's retail .com site for pre-order at $99 plus tax free shipping. It's definitely legitimate. I'd like to think I'm the catalyst to this trigger since I'm the only one harping on this subject but whatever. Rock the band that you feel is worthy.
Placed my order today. Will follow up with an update when I'm shipped the band accessory.
Click to expand...
Click to collapse
Can you please share a link? I've just spend a little time trying to navigate the Samsung site and came up empty.
AliceBToklas said:
Can you please share a link? I've just spend a little time trying to navigate the Samsung site and came up empty.
Click to expand...
Click to collapse
http://www.samsung.com/us/mobile/wearable-tech-accessories/ET-SCR73MBEGUJ
TumTum101 said:
http://www.samsung.com/us/mobile/wearable-tech-accessories/ET-SCR73MBEGUJ
Click to expand...
Click to collapse
Darn, I'd missed the fact this is for the classic. I really like the strap.
Anyone know if this strap will fit the 4g version of the classic. I see on amazon a lot of bands dont fit the 4g version.
idle0095 said:
Anyone know if this strap will fit the 4g version of the classic. I see on amazon a lot of bands dont fit the 4g version.
Click to expand...
Click to collapse
I put an order in for it right away for my 4G model. Initially contacting Samsung as to when if ever the device would be available here in the States after discovering that it had been on the market in Europe for some time. It went up for preorder a few days after my query with the customer service rep not being sure if it would fit my TMobile model. Obviously I'm hoping that it does because this could possibly be a royal waste of time. At the moment I'm waiting for the preorder to be filled. I'll do a follow up to whether it fits the 4G model right away once I have it in hand.
Side note: I highly recommend most guys look into purchasing the 4G model being that it's a bit larger than the Wifi version 44mm vs 40mm (sceen size is the same). To me the Wifi version is way too aesthetically feminine and toy like. My wife has the wifi rose gold model and it's a perfect fit for her, but the 4G model looks silly on her wrist just as the reverse scenario fits for me.
For those that haven't seen the 44mm casing vs 40mm casing side by side, take my word for it, the larger design looks like the more serious device. Fitting for a proper men's wrist.
Amazon just put it up for preorder too.
http://www.amazon.com/dp/B01F6ZNWQM?tag=price56-20&ascsubtag=149649679
I really hope this watch band will fit my at&t Classic. I saw Amazon had it up as well wish it didnt take 3-4 weeks to ship out, although I can't complain; I am glad it is for sell in the states! Wondering also when the preorder will ship from Samsung.com
Anyone has any idea if this fits gear s2 classic 3g???????
I don't know about spending a 100 bucks on this, I would definitely grab it if it was 50 and change. I like the way it looks and hope it comes down in price. I've looked all over for a strap with a bigger connection that fills in the gap and had no luck so far. But anything fancy about ceramic over stainless steel?
i found this one it looks really nice and is only $43.99. whats your guys opinion?
http://www.ebay.com/itm/KR-NET-Delu...039064?hash=item4888661e18:g:aXcAAOSwL7VWl2nD
Found it even less on Amazon $34.99 free shipping
http://www.amazon.com/Ceramic-Brace...e=UTF8&qid=1465071709&sr=1-16&keywords=KR-NET
update 6/13
just got the band in today and i must say i love it and for that price you can beet it,
ewalk4866 said:
i found this one it looks really nice and is only $43.99. whats your guys opinion?
http://www.ebay.com/itm/KR-NET-Delu...039064?hash=item4888661e18:g:aXcAAOSwL7VWl2nD
Click to expand...
Click to collapse
Looks decent to me. Only thing I don't like is the silver clasp
This would be nice. I would like one but not available in US
shamelin73 said:
This would be nice. I would like one but not available in US
Click to expand...
Click to collapse
hey read my post a few up. I just got that band in today and i must say i love it great everything about it. If i was you for the price i would try it nothing to lose
The Band apparently turns out to be a myth.
hughedee74 said:
http://www.samsung.com/fr/consumer/mobile-devices/accessories/others/ET-SCR73MBEGWW
View attachment 3738389 View attachment 3738412 View attachment 3738413 View attachment 3738414
I've already written to Samsung to bring this awesome accessory to the states. I could only find one European website that would sell it but the prohibitive shipping cost of $90 plus the actual item price makes it a no go.
You can certainly find a ceramic band for the S2 (or even a steel band but it won't match the S2's color scheme), however it'll most definitely have that hideous gap between the watch and the first link. Give Samsung a call or write as well so that maybe in large enough request we can get it over here at a reasonable price sooner rather than later.
Don't waste your time on Ebay, Aliexpress, China Wholesale, DH Gate, Amazon or whatever. They simply do not have anything that will fit. The 20mm fit is rare and if in fact you do buy one, -again-, it'll have that unconvincing tacked on after thought look that you'll see all over in pics on this forum with Gear S2 owners whom are sadly showing off their ill fitting ware. I'd gladly pay a few extra pennies for the svelte look in comparison.
This item has been available mainly in France, Belgium and a couple other countries for approximately 2 months now after the official unveiling back in late January. Let me know if you have any luck. I certainly can't be the only person wanting this super classy band.
BTW the Euro site you can buy in on and still has it in stock if you have the extra cash is (hardware.nl). I'm guessing the total USA dollars would be well over $250. Which would be ridiculous. I reason that if Samsung sold this product through normal official U.S. vessels it'd run about $80. A price that I'm cool with.
Click to expand...
Click to collapse
The Band apparently turns out to be a myth.
The Original Ceramic band (ET-SCR73MBEGUJ) is now mysteriously missing from Samsung's official site. I had placed my pre-order with no idea on availability. The pre-order buy button was first removed, then the item itself. I just went ahead and canceled my order after logging into my Samsung account and speaking to representatives that have no clue as to what's going on with said product. My pre-order sat in limbo for about a month and a half. It is still listed on Amazon however as a pre-order as well but this has turned out to be a crock of bull. I now doubt that this official band will ever be released in the states.
Anyone knows what gives? Perhaps Samsung didn't get enough orders to make it worth their while, or maybe they somehow said screw it "we'll put our resources into shipping the gear fit 2". Whatever the reason is though, I'm extremely disappointed with how this release has been handled and would be highly skeptical about their commitment to any new product announcements. Supporting any fashion accessory in the future from me is highly unlikely being that I look at Apple and envy all the customization they've released for even their hideous Apple thing. Samsung has had a history of not following through with their products and software. It's time for them to acknowledge this fact and start paying attention to the details and respecting their customers and fans. One that I still am even today but.....
Related
Get 'em while they're hot. I ordered mine this morning.
das0527 said:
Get 'em while they're hot. I ordered mine this morning.
Click to expand...
Click to collapse
Ship to store only apparently.
Would it kill them to get a few into the stores by the launch date? Best buy takes forever getting products lately. I may go down to my local best buy anyway and see if they really have any in store yet.
Digital Man, I had mine shipped to my work address. I didn't have any problems with shipping.
35$ sales tax = ttyl . amazon sold it to me with shipping exactly 499$ not a cent more
Digital Man said:
Ship to store only apparently.
Would it kill them to get a few into the stores by the launch date? Best buy takes forever getting products lately. I may go down to my local best buy anyway and see if they really have any in store yet.
Click to expand...
Click to collapse
Like das0527, I was able to request mine shipped.
Unfortunately for me, instead of my normal work location in Delaware (no sales tax), I'm on a work trip until early August so I had it shipped to me in Arizona (sales tax). $42.60 for getting it now with earning RewardZone points, why does everything always cost more during a work trip?
Order status is still "Order in process of being fulfilled; Usually ships in 0 - 1 days.". Will complain here if it doesn't ship tomorrow.
I got a shipping confirmation this morning, it should be here Thursday/Friday.
das0527 said:
Digital Man, I had mine shipped to my work address. I didn't have any problems with shipping.
Click to expand...
Click to collapse
Oh, I didn't mean that it wasn't available for shipping. When you check to see if there is in-store stock, it says "ship to store". In other words there aren't any on the shelves.
Just meant that if they are available to ship to people and to the stores, just seems like they could bother to put a few on the shelves already.
The 32gb tf300 was available for weeks at microcenter before they ever got around to having them in-store at Best Buy.
I'll probably have one shipped - no problem - but I'm hoping they at least have one on display - I would at least like to see the new display before purchase. I'm curious to see how it compares to the Acer a700 before I commit to one or the other.
You see - thats the point of being a brick and mortar store - its the big advantage that they have over Amazon and a zillion other online retailers - at Best Buy you can actually walk in see stuff and actually go home with it. Best buy seems to forget this. If they don't have in store inventory, then they lose their advantage, and early adopters will all have pre-orders with Amazon.
Digital Man said:
Oh, I didn't mean that it wasn't available for shipping. When you check to see if there is in-store stock, it says "ship to store". In other words there aren't any on the shelves.
Just meant that if they are available to ship to people and to the stores, just seems like they could bother to put a few on the shelves already.
The 32gb tf300 was available for weeks at microcenter before they ever got around to having them in-store at Best Buy.
I'll probably have one shipped - no problem - but I'm hoping they at least have one on display - I would at least like to see the new display before purchase. I'm curious to see how it compares to the Acer a700 before I commit to one or the other.
You see - thats the point of being a brick and mortar store - its the big advantage that they have over Amazon and a zillion other online retailers - at Best Buy you can actually walk in see stuff and actually go home with it. Best buy seems to forget this. If they don't have in store inventory, then they lose their advantage, and early adopters will all have pre-orders with Amazon.
Click to expand...
Click to collapse
And if I knew Amazon had some in stock, I would have ordered from there. When I looked at them, they didn't have any. Best Buy sucks because they don't keep anything new stocked lol. You're completely right.
But I did finally get to track my tablet. It's expected to be here Friday. It's completely possible it could get here Thursday, but I expected Friday.
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Digital Man said:
Oh, I didn't mean that it wasn't available for shipping. When you check to see if there is in-store stock, it says "ship to store". In other words there aren't any on the shelves.
Just meant that if they are available to ship to people and to the stores, just seems like they could bother to put a few on the shelves already.
The 32gb tf300 was available for weeks at microcenter before they ever got around to having them in-store at Best Buy.
I'll probably have one shipped - no problem - but I'm hoping they at least have one on display - I would at least like to see the new display before purchase. I'm curious to see how it compares to the Acer a700 before I commit to one or the other.
You see - thats the point of being a brick and mortar store - its the big advantage that they have over Amazon and a zillion other online retailers - at Best Buy you can actually walk in see stuff and actually go home with it. Best buy seems to forget this. If they don't have in store inventory, then they lose their advantage, and early adopters will all have pre-orders with Amazon.
Click to expand...
Click to collapse
Ok so they get them at their distribution warehouses from asus on the 16th as promised, you expect them to be on shelves across the country at 10am the next morning? Or maybe you'd rather they not offer any for shipment to you until they're in the stores?
I'm sorry, i'm an impatient person, but jeez. This is my B&Ms are dissapearing.
Ordered mine at 8am will me thursday. Baught prime dock tonight in the store.
gottahavit said:
Ok so they get them at their distribution warehouses from asus on the 16th as promised, you expect them to be on shelves across the country at 10am the next morning? Or maybe you'd rather they not offer any for shipment to you until they're in the stores?
I'm sorry, i'm an impatient person, but jeez. This is my B&Ms are dissapearing.
Ordered mine at 8am will me thursday. Baught prime dock tonight in the store.
Click to expand...
Click to collapse
Why shouldn't they be on the shelves? If they can arrive at your house, then they can arrive at a Best Buy store. Its business. If you're in it to win, then you make it happen.
Otherwise you become Comp USA or Circuit City or Blockbuster or Borders Books or Eastman Kodak or Fudruckers or General Motors or Friendly's or KB toys or Fortunoff or Filene's Basement or Kmart or 6th Avenue Electronics or ........Best Buy.......
Digital Man said:
Why shouldn't they be on the shelves? If they can arrive at your house, then they can arrive at a Best Buy store. Its business. If you're in it to win, then you make it happen.
Otherwise you become Comp USA or Circuit City or Blockbuster or Borders Books or Eastman Kodak or Fudruckers or General Motors or Friendly's or KB toys or Fortunoff or Filene's Basement or Kmart or 6th Avenue Electronics or ........Best Buy.......
Click to expand...
Click to collapse
Because they're not at your house, they were shipped to you the same day(or day later) than they shipped to the stores. Add to that that they dont ship one product to the stores they ship everything that needs to go out once or twice a week.
Honestly impatience isn't what hurts B&Ms, most people dont track releases and need items 10 minutes after they roll off the assembly line, the reason B&Ms are going out of business is the overhead of shipping and maintaining the stores themselves. as stated it's a shame because for some things it's preferable to have a place to try things out before you buy or quickly return or exchange items, but it's likely within 10 years that will no longer be the case due to the overhead that internet sites do not need to incur. However for good or bad within a couple years all internet sites will be required to collect sales tax, amazon i believe will start next year. That should help B&Ms to an extent.
gottahavit said:
Because they're not at your house, they were shipped to you the same day(or day later) than they shipped to the stores. Add to that that they dont ship one product to the stores they ship everything that needs to go out once or twice a week.
Honestly impatience isn't what hurts B&Ms, most people dont track releases and need items 10 minutes after they roll off the assembly line, the reason B&Ms are going out of business is the overhead of shipping and maintaining the stores themselves. as stated it's a shame because for some things it's preferable to have a place to try things out before you buy or quickly return or exchange items, but it's likely within 10 years that will no longer be the case due to the overhead that internet sites do not need to incur. However for good or bad within a couple years all internet sites will be required to collect sales tax, amazon i believe will start next year. That should help B&Ms to an extent.
Click to expand...
Click to collapse
Most people dont track releases and need items 10 minutes after they roll off the assembly line?
Have you been reading this forum lately? 8 topics on the first page alone right now are soley devoted to tracking the release of this thing.
You're not the former CEO of Circuit City are you....sorry just kidding....couldn't resist.....
Oh and those lines for the iPud...thing from that fruit company....sleeping outside of stores waiting for them to open....yup people would never want something the moment it's released.....
Though of course you're right about overhead...thats the biggest killer of the B&M store...all the more reason that places like Best Buy have to work harder. Use their asset of a physical presence....or accept the inevitable now and become internet only....
I was being quite obsessive the last few days so I kept checking BB's website, then I finally saw yesterday that they posted the 32gb TF700 with "Available Soon." Checked back right at midnight and saw that you can order it for in-store pickup so today I took my TF300T back and exchanged it for the TF700. I lucked out and had a couple of days left before my 60-day return policy expired. I was scared they were gonna give me a hard time but they exchanged it, no questions asked.
WOO!
das0527 said:
WOO!
Click to expand...
Click to collapse
Lucky bum. I'm still waiting until Friday.
das0527 said:
WOO!
Click to expand...
Click to collapse
Ok so where did you order and hows the build quality?
Mine will show up tomorrow, baught 201 dock last night.
Got mine from amazon guys, and the build quality is suberb. Feels like you can't break this thing even if you tried
Sent from my ASUS Transformer Pad TF700T using xda premium
gottahavit said:
Ok so where did you order and hows the build quality?
Mine will show up tomorrow, baught 201 dock last night.
Click to expand...
Click to collapse
I ordered mine from Best Buy's website and the build quality is, as far as I can tell, flawless.
ftmaniac948 said:
Got mine from amazon guys, and the build quality is suberb. Feels like you can't break this thing even if you tried
Sent from my ASUS Transformer Pad TF700T using xda premium
Click to expand...
Click to collapse
whats that screen accessory
My scheduled delivery for in store pick up was slated for tomorrow, got notice today it was delayed...
Still patiently waiting though.
Sent from my PG86100 using Tapatalk 2
Just wanted to drop a quick line here to tell you all that BestBuy will accept and match the 50% off any $50 accessory coupon you get from Samsung after registering the device. Best of all, it doesnt use up your coupon code (Note sure if the codes are unique or not) so you could reuse it on Samsung's website later. Options are slim right now, but I did just pick up an S-View case for mine for $26 after taxes. Unless you go for the non-Samsung knock offs, you wont find them for a better price.
Take care all!
evilpenguin123 said:
Just wanted to drop a quick line here to tell you all that BestBuy will accept and match the 50% off any $50 accessory coupon you get from Samsung after registering the device. Best of all, it doesnt use up your coupon code (Note sure if the codes are unique or not) so you could reuse it on Samsung's website later. Options are slim right now, but I did just pick up an S-View case for mine for $26 after taxes. Unless you go for the non-Samsung knock offs, you wont find them for a better price.
Take care all!
Click to expand...
Click to collapse
based on my experiences with BB, it is definitely YMMV, especially when there's a coupon involved.
MMakoto said:
based on my experiences with BB, it is definitely YMMV, especially when there's a coupon involved.
Click to expand...
Click to collapse
Yeah, it really depends on the associates. If you tweet out to Best Buy Support, you'll get an official answer via policy. But if a store wants to drive accessory revenue or something, then they will make exceptions.
Source: Work at BBY.
This will be great if I can get it done on my local BB since I really wanted Samsung Protective Case which is sold out online. But knowing my local BB..... I'll probably be turned down even if I got the Note 4 there few days ago.
How would one go about obtaining this price match deal? I really want the plum red s-view case which my best buy has in stock but I don't want to pay the preposterous price of 50$ for it? Thanks for any assistance
CptSeaCow said:
How would one go about obtaining this price match deal? I really want the plum red s-view case which my best buy has in stock but I don't want to pay the preposterous price of 50$ for it? Thanks for any assistance
Click to expand...
Click to collapse
To up your chances, bring a webpage printout of the offer along with the terms and conditions. Show it to the person checking you out and you'll have a good chance. As always, YMMV with retailers.
I take it this is US only? No such deal for Canadians?
definitely YMMV. I took my print out there, and they told me to pound sand.
So is this offer real. I would love to see if they take it for smart watches.
Sent from the TermiNOTEr 4!
While I love my non-classic Gear S2, I am not happy with the straps. The straps (small ones) have broken loose at the connectors. One end has come out of the rubber and the other end has just become unglued. Pretty poor quality. Best Buy says I have to send back to Samsung. Samsung is giving the song and dance about it will not honor it if water damage. There is no water damage. I bought replacement straps off eBay for now (the same ones on the Samsung site). I am not liking the posture that Samsung is taking with this. Anyone else having issues like this?
Yes,
My small buckle strap on my Gear S2 (gray) came apart on one corner completely. I had to put the large size on. It fits fine but my Gear is only a month old.
And the straps are not all that cheap on Ebay - $40+ from what I've seen.
Not too happy....
Faulty Starps
I got the same problem as I got both of my small and large straps torn and one of them while taking of my watch, I just can't understand how stupid can Samsung be to make the conection between the robber ant metal lock with GLUE, this is a manufacturing and design flow, just imagine Apple doing that it will ruin their image, I think Samsung know they did wrong with this as they still didn't officially release it in some regions, I wonder why I can't find people complaining about this besides here, but I give it a month and there will be outrage because they really f*** up.
well I emailed Samsung a complain with picture of the torn bands and look what they answered " After reviewing your e-mail, we understand that the contact between the rubber strap and the metal piece is very weak and can be easily broken, it is totally understandable how inconvenient it could be, however as of now we haven’t received any reported issue regarding it in our database. We appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business. We strive for the best in customer satisfaction "
Bmadadha said:
I got the same problem as I got both of my small and large straps torn and one of them while taking of my watch, I just can't understand how stupid can Samsung be to make the conection between the robber ant metal lock with GLUE, this is a manufacturing and design flow, just imagine Apple doing that it will ruin their image, I think Samsung know they did wrong with this as they still didn't officially release it in some regions, I wonder why I can't find people complaining about this besides here, but I give it a month and there will be outrage because they really f*** up.
well I emailed Samsung a complain with picture of the torn bands and look what they answered " After reviewing your e-mail, we understand that the contact between the rubber strap and the metal piece is very weak and can be easily broken, it is totally understandable how inconvenient it could be, however as of now we haven’t received any reported issue regarding it in our database. We appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business. We strive for the best in customer satisfaction "
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Well that's Bull [email protected]*t!. I chatted on line with Customer Service about this exact thing and they tried to tell me I could send it back, but it might be "Water Damage", which we know is NOT the case. So they should know there is a problem
kbboykin said:
Well that's Bull [email protected]*t!. I chatted on line with Customer Service about this exact thing and they tried to tell me I could send it back, but it might be "Water Damage", which we know is NOT the case. So they should know there is a problem
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Wow unbelievable, also an issue database has to start with initial data. You are an early adapter customer so you are probably the first to call in about it. Do they want you to send in the straps or the entire unit? Good luck with resolution, keep us posted as it sounds like many of us will have an issue in the near future.
I would have to send in the entire watch.
Sent from my Nexus 7 using XDA Free mobile app
I been though both straps I have 4 notices left and still keep coming off I need to call again fml I should have stayed either gear s
I have the same problem as well but have no interest in dealing with Samsung. I am trying to adapt the mechanism to hold a standard watch band. If I figure something out, I will post it. Unfortunately, I don't think it will look too good but I am not really finicky about stuff like that: function over form.
Fred
ffarber said:
I have the same problem as well but have no interest in dealing with Samsung. I am trying to adapt the mechanism to hold a standard watch band. If I figure something out, I will post it. Unfortunately, I don't think it will look too good but I am not really finicky about stuff like that: function over form.
Fred
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I have had the same problem. My Gear S2 band separated 2 days ago - the glue lost its grip. This is going to be a big problem for Samsung in my opinion. Customer service says it sounds like "damage" which is not covered by the warranty. They (Samsung) are giving me a hard time over this issue. Now after a chat session, email and phone call, they want me to send the complete watch and broken band back to their customer service center. I said, "why send the watch back - it's just the band that broke" - they are insisting on the whole unit. Samsung has the worst customer service - they refused to replace the poorly designed battery for the Gear S (whose clips broke after 2 months) - claiming it was my fault. I wish I had bought a Gear S2 Classic with the 20mm band - it is the best smartwatch out now IMO. Anyway, I have recieved no email from Samsung - so, I bought a replacement band online for $49.00. What a bunch of BS!!
mlctulsa11 said:
I have had the same problem. My Gear S2 band separated 2 days ago - the glue lost its grip. This is going to be a big problem for Samsung in my opinion. Customer service says it sounds like "damage" which is not covered by the warranty. They (Samsung) are giving me a hard time over this issue. Now after a chat session, email and phone call, they want me to send the complete watch and broken band back to their customer service center. I said, "why send the watch back - it's just the band that broke" - they are insisting on the whole unit. Samsung has the worst customer service - they refused to replace the poorly designed battery for the Gear S (whose clips broke after 2 months) - claiming it was my fault. I wish I had bought a Gear S2 Classic with the 20mm band - it is the best smartwatch out now IMO. Anyway, I have recieved no email from Samsung - so, I bought a replacement band online for $49.00. What a bunch of BS!!
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Same here gear s battery/charger broke but that was like 7 months or longer down the road so I brought one then it ended up not wanting to charge had to send it in they replaced the whole thing and now the straps break after not even a month on the s2 this is bad guess got to talk to supervisor and see what I can do
Update sending it in for repair
My watch just fell off my wrist today unexpectedly. It's 3 days old. Never seen or been close to water. One of the straps disconnects with very little pressure at the right angle. I thought it was possibly my fault but then I reconnected the band and easily replicated the issue 5 times in a row. Frustrating.
---------- Post added at 08:07 PM ---------- Previous post was at 08:03 PM ----------
SicEm06 said:
My watch just fell off my wrist today unexpectedly. It's 3 days old. Never seen or been close to water. One of the straps disconnects with very little pressure at the right angle. I thought it was possibly my fault but then I reconnected the band and easily replicated the issue 5 times in a row. Frustrating.
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Upon closer inspection it appears the two tiny screws on the band connector may be loose already. I'll try to tighten tonight and put a tiny bit of Loctite on them.
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The screws were loose and the band appears to be secure after tightening them. Hoping this helps.
Just to be clear, this is not the problem that started this thread. In our cases, the rubber came off the mechanism to which the two tiny screws are attached.
Fred
ocjelf said:
Update sending it in for repair
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Any luck with the return? I'm having the same issue here. Band just came apart with normal usage. Samsung Support has been useless. They want me to do an "evaluation" and send in the whole watch. They've already indicated they think it is from damage. Just curious what results anyone has had who has sent the watch in.
Same issue - faulty strap Gear S2 - my chat history on the topic
Me
Big Samsung customer and fan, but very disappointed tonight. 1st day Gear S2 buyer (October 2), tonight the band fell apart where the glue that holds the strap to the connection device failed. I see mention of this on various forums and what appears to be lack of Samsung support. I own two tv's, Note 3, Note 5 (still within return period), 8" Note Tablet, 10" tablet, and daughter an S5 Active. I'm not excited about the prospect of $50 for replacement bands every 10 weeks or so, on a watch that has already been marked down $50 from what I paid. I'm not looking to change brand loyalties, but this is a potential crossroads. I'll look forward to your thoughtful response. 214-xxx-xxxx
19 Dec 2015
Samsung Support USA
Hi! Thanks for reaching back and we apologize for the delay. We'd be delighted to help you here. Could you provide us the model of your Gear S2 that can be found at the back of the watch? ^Bert
19 Dec 2015
Me
From the back:Samsung Gear S2 316L Stainless Steel Case. From the box: SM-R7200ZKAXAR
19 Dec 2015
Samsung Support USA
Thanks! Could you provide us the picture of the band to better understand the problem? ^Bert
19 Dec 2015
Me
photo shows the band where the glue or design has failed on the end where it connects to the watch
19 Dec 2015
Samsung Support USA
We appreciate the picture. We're sorry to see that and for the delay. How long ago did you purchase your Gear, was it purchased October 2nd or just this December? ^Mary
19 Dec 2015
Samsung Support USA
Hi! We're checking to find out if you still need assistance. Please let us know. ^Mary
20 Dec 2015
Me
I appreciate the humor, Mary! yes, the watch band is still broken and in need of repair. sorry for the delay, I needed some sleep. As my first text noted, I bought the watch the first day it was available in the USA, October 2.
20 Dec 2015
Samsung Support USA
Thanks for the info. We're sorry for the inconvenience. Is there any noticeable physical or liquid damage on the device? ^Mac
20 Dec 2015
Me
No, the watch itself is fine. It is solely the band that has failed. I was walking across the room and noticed that the watch was on the carpeted floor, the band broken.
20 Dec 2015
Samsung Support USA
Apologies for the delay. We can send in the device for repair. Do you have the serial number of the device? ^Harry
20 Dec 2015
Me
Harry, let me make this easy for you. The watch is not broken. I've been able to put on the extra watch strap included with each Gear S2, but the replacement strap is a small and doesn't fit great. All you have to do is this: "Sorry, Mr. B, yours is not the first watch band to have broken. We are aware of the problem and we are sending you a new large watch band to replace your broken one. We are very grateful for the amazing number of Samsung products you own, and we want to retain you as a loyal customer. We apologize for this very long Twitter exchange to remedy such a simple issue. Thank you for your loyalty."
See how easy that was?
20 Dec 2015
Samsung Support USA
Apologies for the inconvenience. Just to set your expectations, any type of physical and liquid is not covered by warranty. To further assist you with this, you need to send the device into our service center for further evaluation. Please let us know if you would like to proceed. ^Manny
20 Dec 2015
Manny - the device is not broken, the watch band is. Liquids don't make watch bands fail, and my watch, even though you market it as water resistant, has never even been wet.
Have you read the full transcript of this conversation?
I'll happily send you the defective watch band for your inspection, just tell me where. I won't send you the watch, I'm still using it with a small band that doesn't fit real well.
This will make fun Reddit, Twitter and Facebook posts if Samsung continues to be so difficult to deal with.
20 Dec 2015
Samsung Support USA
We really understand that. This is just your expectations regarding our 1 year limited warranty that any defects or damage resulting from any excessive force, misuse, improper storage, neglect, or unusual physical damage is not covered by warranty. And repair payments will be made if our technicians found out that it's a physical damage. Let us know if you would like to proceed with the evaluation process, we're here to arrange the service order ticket for you by sending the watch and the broken strap together for further evaluation. We'll cover free shipping both in and out process via UPS
20 Dec 2015
Samsung Support USA
Hi! We're checking to find out if you're interested about sending in your phone for repair. Please let us know. ^Mary
21 Dec 2015
Me
Thanks ^Mary - I have emailed Samsung USA President Brian Pak a synopsis of my interactions and I expect to hear back from him as a result.
Ecurb124 said:
"Sorry, Mr. B, yours is not the first watch band to have broken. We are aware of the problem and we are sending you a new large watch band to replace your broken one. We are very grateful for the amazing number of Samsung products you own, and we want to retain you as a loyal customer. We apologize for this very long Twitter exchange to remedy such a simple issue. Thank you for your loyalty."
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That's perfect!! Let us know if you hear anything back. The support run around is so frustrating. My experience with Samsung Support sounds almost exactly like yours.
Wow, I have never had to deal with Samsung Customer Service before-My band kept popping off and I found a thread on here where someone just had to tighten the screws to keep it secured. I believe there is some kind of design flaw because about 3 weeks after I tightened the screws the plastic band completely broke off of the hard plastic piece with the screws. Since this is the T Mobile version I tried to go to the store and swap it out but I was pass the grace period so they told me I had to go through Samsung. I chatted with Samsung first and they unbelievably told me physical damage was not covered.. WTF??? After that I called in and had to speak to customer service for almost an hour until they sent me a UPS Label. Same BS everyone else has to go through, I had to send the whole watch in even though the only part broken is the band.
They are telling me 11 business day turn around which is ridiculous, I will see what they say about the repair. After jumping through these hoops I'm leaning towards selling it when it comes back and going back to Android Wear. Very disappointed
Both my large and small watch bands broke. After reading this thread I didn't even bother contacting Samsung especially seeing as I'm living in Ireland and bought my S2 in the US. In the meantime I bought an original large strap on eBay and so far it has outlasted the ones that came with the watch. I'm also waiting for my fake strap from aliexpress (price has dropped considerably since I ordered it) & will review it here a soon as it arrives.
I had a go at repairing my broken large strap with super/krazy glue last night - haven't tested it yet as I read it takes 24 hours to fully cure. I discovered that it's best to screw off the release mechanism before gluing after wrecking the connector from my small strap which I practiced on first.
Both my L and S straps broke on normal gear s2 just wearing
My Gear S2 straps (both L and S) have already come off clean at the place the they attach to the watch. And this happened without even changing the straps more than once. The weakness of the latching mechanism has been pointed out by many reviewers. It is just too difficult to remove the straps causing structural weakness to the straps at the watch junction. And hence they break at some point unable to even bear the tension while wrapped around on the wrist. Am going to take it for warranty repair.
I messed up and didnt order one at release, now im wanting it pretty bad.
Anyone having luck finding it in the US? I have read reports from several people that some 3rd party vendors that are shipping from Korea are shipping out international version ( no samsung pay, right? ) so I'd like to avoid that.
Frys Electronics shows it available for shipping first week of Jan.
Id prefer to go through Best buy or amazon, anyone have some insider info on them? Customer support has zero info.
thank you!
k7ulu0421 said:
I messed up and didnt order one at release, now im wanting it pretty bad.
Anyone having luck finding it in the US? I have read reports from several people that some 3rd party vendors that are shipping from Korea are shipping out international version ( no samsung pay, right? ) so I'd like to avoid that.
Frys Electronics shows it available for shipping first week of Jan.
Id prefer to go through Best buy or amazon, anyone have some insider info on them? Customer support has zero info.
thank you!
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Click to collapse
I was able to find it at Best Buy.
I had the same problem. Couldn't find it anywhere, finally I took a chance, and went to craigslist, saw one going for $200 no box, I asked the guy if the charger came with it, he said yes. I took the chance, went for it, and it's just the watch, with the charger, (no cable or power block) but for $200 it's not bad. I factory reset it before I did anything, so far so good, everything works, Samsung pay works.
Best buy
None of the best buys in my area or anaheim, ca or las vegas have them in stock. The best my local best buy was able to do for me is give me a 10% off coupon ad they couldn't even let me place an order to secure the 299 price.
Been keeping an eye on Craigslist too, thank you guys!
k7ulu0421 said:
I messed up and didnt order one at release, now im wanting it pretty bad.
Anyone having luck finding it in the US? I have read reports from several people that some 3rd party vendors that are shipping from Korea are shipping out international version ( no samsung pay, right? ) so I'd like to avoid that.
Frys Electronics shows it available for shipping first week of Jan.
Id prefer to go through Best buy or amazon, anyone have some insider info on them? Customer support has zero info.
thank you!
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Click to collapse
I usually check nowinstock.net for email notifications when they come in stock at Best Buy, amazon or B&H.
https://www.nowinstock.net/electronics/smartwatches/samsung/
It actually looks like its in stock at best buy currently with free 2 day shipping: http://www.bestbuy.com/site/samsung-gear-s3-frontier-smartwatch-46mm-dark-grey/5647800.p
Aww snap! Thanks for that! I was at bestbuy not less then 2 hours ago and they were showing none. Anywhere. Ordering!
I Also got mine from Bestbuy about a week ago, but they were out of all the Bluetooth only editions. I ended up convincing them to sell me an ATT version for the same price and I'm just using it as Bluetooth only. Seems they are out of stock just about everywhere..
I ended up getting two shipped out. One came in today and the bezel clinks quite a bit. Going to see how it compares to the one arriving tomorrow.
Found one under my Christmas Tree. :good:
I just bought one today from my local Best Buy. No Best Buy locally had them until yesterday. Per the manager I bought mine from, they had a shipment of them come in yesterday. They only got 4. There was only 1 not ordered online that was available for anyone to walk in and buy. They didn't have a demo unit on the floor.
AT&T has a special if you upgrade a line, you can get the S3 for 50 bucks...just did it myself. Doesn't have to be the Flagship, either...any Galaxy phone.
Just walked into my local best buy today and they had one left. It was $350 though. They said they will price match until the 15th of January so hoping it goes on sale! Either that or Verizon announces they are getting a LTE model and I'm returning this one asap
Picked one up, the last one, at my local Best Buy. It was $350 but I was able to use a one time 10% discount. Came out to $337. A few bucks more than with tax on the sale price. Ordered from Samsung 3 weeks now and still no updates. Cancelled that order.
whoever is looking, I use this site to stalk the stock of the main website/stores to find most things and the watch was one of them. It even says at this exact moment amazon has them in stock
https://www.nowinstock.net/electronics/smartwatches/samsung/
None of my Best buys stores in the Bay area has it in stock. Starting hitting craigslist and picked one up for $220, like new in box with all accessories and the receipt from Amazon. Can't express how much more comfortable this is compared to my S2.
They have alot in the Fort Worth Texas areas
moralesd66 said:
Picked one up, the last one, at my local Best Buy. It was $350 but I was able to use a one time 10% discount. Came out to $337. A few bucks more than with tax on the sale price. Ordered from Samsung 3 weeks now and still no updates. Cancelled that order.
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Man i have had the same luck with Samsung. I ordered during the christmas sale and its been weeks. Aholes haven't shipped my order yet. Best buy has been out of stock since a long time near me, either. So i kept checking almost daily like a routine and finally found in stock, ordered and cancelled my Samsung order. The frustrating part is Samsung website has been showing The Frontier will ship in 1-3 business days since past coupla days. I called their agents and they all be like- "Oh sorry, it just means it will be delivered in 1-3 business days, once it leaves the warehouse. It is not what you think". WT?? Man I got so pissed calling them again and again with no luck, they all repeating the same sht. I have a strong feeling they are not shipping in the order received. I think brand new orders at full price are still being shipped sooner than those back orders sold at sale price.
I keep getting an in game ad for this site. It seems like a clone of the Gear S3. No reviews anywhere online that I could find. Any experience? I bought mine from A4C for under $200 last year, but this price is absurd. Website is pretty vague. No official specs. I've bought Chinese clones before without success. For sure the phone worked, but was nothing like the original. Though I've bought some that weren't meant as clones (probably the same or similar specs) and they were fine for what I was expecting.
https://www.magicube.shop/collectio...a3-frontier-smartwatch-bluetooth-50-off-today
ls3mach said:
I keep getting an in game ad for this site. It seems like a clone of the Gear S3. No reviews anywhere online that I could find. Any experience? I bought mine from A4C for under $200 last year, but this price is absurd. Website is pretty vague. No official specs. I've bought Chinese clones before without success. For sure the phone worked, but was nothing like the original. Though I've bought some that weren't meant as clones (probably the same or similar specs) and they were fine for what I was expecting.
https://www.magicube.shop/collectio...a3-frontier-smartwatch-bluetooth-50-off-today
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I bought one on a whim 2 days ago and am now hoping I've not been stung. The only thing I can find reviews-wise is on the magicube site where I got it, nothing independent.
I'll keep my ingers crossed I suppose and update if it arrives.
silo2 said:
I bought one on a whim 2 days ago and am now hoping I've not been stung. The only thing I can find reviews-wise is on the magicube site where I got it, nothing independent.
I'll keep my ingers crossed I suppose and update if it arrives.
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Very interested in what you find out. Thanks
Likewise I saw these advertised, and at just over £30 thought it was worth a punt. Don't think I'd have paid more though.
Will be interesting to see how it compares to my gear s2
Same aspect do not mean same feature like the No1 Watch. They have just a physic resemblence but not others things : not same OS, not same app, not same watchface..... so just a Chines watch like others thousand....
silo2 said:
I bought one on a whim 2 days ago and am now hoping I've not been stung. The only thing I can find reviews-wise is on the magicube site where I got it, nothing independent.
I'll keep my ingers crossed I suppose and update if it arrives.
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Did you get any shipping confirmation email? I have also bought one and now I have some serious doubts. They have simply copied samsung gear s3 ads.
Seen on Instagram
I've just gone for one too. Paying by PayPal and a Credit Card gives protection if all is not as it seems.
---------- Post added at 05:44 PM ---------- Previous post was at 05:39 PM ----------
pemol said:
Did you get any shipping confirmation email? I have also bought one and now I have some serious doubts. They have simply copied samsung gear s3 ads.
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Yes I did, however not yet dispatched, so I will see what develops.
Also just bought one with Paypal. How's the buyer protection, if we never receive it Paypal will reimburse 100% ?
Will also update if I get tracking number
I keep getting these adverts all over my Facebook. The video and the pictures they use are from the Samsung website. So the pictures you see are the gear s3 frontier and the s3 classic.
However, you aren’t going to receive the watch you see. You will receive a cheap Chinese clone, it’s also dubious whether the bezel will in fact turn or control the device.
Also the charger is not going to be the same as in the pictures
If you YouTube no.1 smartwatch, you’ll see what you are going to receive.
I’ve commented a few times on this companies Facebook advert about this issue of using the Samsung pictures but they just ignore it
Keen to see what people who have bought this end up with.
Really hope it's ok lol
Again like you guys I thought **** it why not and spent £30. Just watched that YouTube video and I'm actually hopeful as it was quite positive though. No notifications on dispatch times or anything though which is not worrying but obvs casts doubt. Will update asap
i just order one too ....thru paypal and i got confirmation from them and also from the site with order no. and all....will see
Jonybravo78 said:
I keep getting these adverts all over my Facebook. The video and the pictures they use are from the Samsung website. So the pictures you see are the gear s3 frontier and the s3 classic.
However, you aren’t going to receive the watch you see. You will receive a cheap Chinese clone, it’s also dubious whether the bezel will in fact turn or control the device.
Also the charger is not going to be the same as in the pictures
If you YouTube no.1 smartwatch, you’ll see what you are going to receive.
I’ve commented a few times on this companies Facebook advert about this issue of using the Samsung pictures but they just ignore it
Keen to see what people who have bought this end up with.
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I have also commented on there Facebook page that it's a Samsung add. Still waiting to hear back from them.
I too am interested to see what turns up
Sent from my SM-G950F using Tapatalk
Just bought mine, shipping to germany....so if this is a real Wear OS Watch and its near to the normal Wear OS Watches, this one is amazingly cheap .
At this moment i have the Amazfit Stratos 2 ...amazing battery life, kinda interessted if the watch can hold up to 2 Days with full usage.
Just received shipment confirmation, so fingers crossed something turns up
Heck next time I start a scam website I am posting here.
Hope you guys get something usable.
Not to sound racist... I'd love to hear your experience. What game? Mine was TPB.
Like everyone else I'm tempted... but sceptical. I did a whois and the website was only born in March this year... I saw a similar beautiful advert for a fake light sabre replica last week, at a similar price and an even younger URL. They ship some crappy toy... slowly I assume. It popped up daily for about a week before it disappeared... I assume taken own by FB. It seems scammers have found a sweet spot price to harvest thousands of orders then disappear. Hope I'm wrong... I want one!
I allready recieved a tracking number, its coming from China, iam hyped but not very confident xD.
Also bought one 25 minutes ago, so will wait and see. Paid by PayPal as it was the only payment method available, so should be covered
Wasting money. Nothing like the ad. Super lag. Super slow