Received this phone (THL W8S) 5 days ago, and straight out of the box it has had a serious issue where the phone will lock up, the screen will fade slowly to black, and then reboot itself. The problem occurs both after factory resetting AND in safe mode.
The phone is unrooted and running the stock ROM.
Basically during use, the screen suddenly becomes unresponsive to touch and the physical buttons (home, volume, power) all stop functioning. As soon as the phone locks up this way, the screen slowly fades to black over about 60 seconds, at which point I have to leave it to fade completely before it reboots itself.
It happens most frequently when using any browser (stock, or otherwise) taking from less than 5 seconds to around 5min before the random lock up occurs) but also happens when scrolling through messages; scrolling through emails in either of the stock apps; using a compass app which came pre-installed (very quickly).
Initially I thought it might have to do with WiFi, but problem also cropped up with WiFi off, using 2/3G. Then in troubleshooting also managed to get it to happen using the camera (lot of motion, and repeatedly taking snaps).
Also odd is that the batteries I received in the box were generic black ones, not the official stamped/logo'ed THL ones I've seen on every website and every unboxing of this particular phone. So while there's a possibility this may be a battery issue, the fact that the phone hasn't done this while using a more battery draining app (Beach Buggy Blitz; Rayman Jungle Run) makes me think this is a deeper hardware fault related to , although I don't know enough about voltages and such to rule it out completely.
I have a couple videos showing the problem, but unfortunately I'm not allowed to put the links here. Should both be easily found by searching:
THL W8S issue Kostas P
if interested.
Any thoughts/views would be greatly appreciated!
kostako said:
Received this phone (THL W8S) 5 days ago, and straight out of the box it has had a serious issue where the phone will lock up, the screen will fade slowly to black, and then reboot itself. The problem occurs both after factory resetting AND in safe mode.
The phone is unrooted and running the stock ROM.
Basically during use, the screen suddenly becomes unresponsive to touch and the physical buttons (home, volume, power) all stop functioning. As soon as the phone locks up this way, the screen slowly fades to black over about 60 seconds, at which point I have to leave it to fade completely before it reboots itself.
It happens most frequently when using any browser (stock, or otherwise) taking from less than 5 seconds to around 5min before the random lock up occurs) but also happens when scrolling through messages; scrolling through emails in either of the stock apps; using a compass app which came pre-installed (very quickly).
Initially I thought it might have to do with WiFi, but problem also cropped up with WiFi off, using 2/3G. Then in troubleshooting also managed to get it to happen using the camera (lot of motion, and repeatedly taking snaps).
Also odd is that the batteries I received in the box were generic black ones, not the official stamped/logo'ed THL ones I've seen on every website and every unboxing of this particular phone. So while there's a possibility this may be a battery issue, the fact that the phone hasn't done this while using a more battery draining app (Beach Buggy Blitz; Rayman Jungle Run) makes me think this is a deeper hardware fault related to , although I don't know enough about voltages and such to rule it out completely.
I have a couple videos showing the problem, but unfortunately I'm not allowed to put the links here. Should both be easily found by searching:
THL W8S issue Kostas P
if interested.
Any thoughts/views would be greatly appreciated!
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Hi, I also have the same problem described by kostako. Please look for your feedback as soon as possible.
thank you very much
Best regards.
san_tony said:
Hi, I also have the same problem described by kostako. Please look for your feedback as soon as possible.
thank you very much
Best regards.
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Hello, I wanted to inform you that lately the reboot occur concurrently with application updates.
They are like your impressions.
Best regards
THL W8S the screen fade and reboot too!!
Hello!
I received the phone on 12 September. The screen faded from the first minutes of use. Yesterday I came three times. In "THL mobile store" recommend updating the firmware. But the update I have not found anywhere.
any suggestions
Thank you very much in advance.
Hi guys, I'll try to describe this problem as best I can. I've tried to take a video of this but it doesn't quite work.
Basically about 80% of the screen occasionally starts flickering. It could be a screen refresh issue or a backlight issue or something physically wrong with the screen. The top 20% is absolutely fine!
I've tried flashing different ROMs, Kernels, Radios, used different governors, set force GPU render and set Disable HW overlays.
None of these things work, whilst some appear to fix the problem its over ever temporary. Sometimes increasing the brightness fixes it but not every time.
The flicker has a slight yellowish colour to it too.
I've disassembled the phone and checked the screen connector ribbon etc and all seemed fine.
Has anyone heard or experienced this themselves? Please help!!!
My last option is to do a factory reset and start all over again. Or buy a new screen for £35...
Thanks
Can no one help meh???
Hello, I've been having this problem for a while now. It's basically what I said in the title. Sometimes when I start recording, a random thin/white vertical line that covers like 50% of the screen in height appears for half a second and then it's gone. Sometimes it happens more than once in one video. Is this solvable?
I've searched but can't find my problem anywhere so I'm hoping someone can help.
The phone was my daughters and had a cracked screen, the phone still functioned and had no other faults.
I've fitted a complete shell including screen and everything was fine for a couple of days then the problem started. When I have a brightly coloured background the titles under the screen icons distorts, the brighter colour the more the screen distorts and shimmers. If I change to a dark coloured or B&W background everything stabilises again. It might be a coincidence but about the same time as the fault started the phone did and update to 5.0.2 from 4.x.x. The rest of the phone works ok unless a bright colourful image is on screen. I've tried all the obvious suggested tests, reducing brightness etc but nothing makes a difference. Any help is much appreciated.
I've tried to attach a photo but it crashes safari on my iPad.
When looking at the HTC wallpapers the problem is worse if I scroll down the choices it is worse on the centre and right images which I think are rain and grass, 2nd row from last/bottom, the dandelion is ok though. Would this be the screen itself, software or hardware?
I really like this phone but will probably have to go back to using my old iPhone if this is android.
Hello. Basically my phone fell out of my backpack and had to have its screen replaced. Everything went smoothly, the screen works, it's just that sometimes it flickers and I cannot understand what is causing it. It happens on some album covers, when i drop the notification bar, or when viewing photos and such. The video: https://www.youtube.com/watch?v=hFp2pkGPo5k Is this something that can be fixed or am I royally screwed? Thanks.