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Hey guys,
About a month ago (Jan 20 I seem to recall) T-Mobile had an offer where you could get a free upgrade to a G2, only on their website.
My family had three G1s on our plan that were past due for an upgrade, since December, so we jumped at this offer.
We couldn't get the site to work, however, so we called in and a representative assured us that we would be able to get the three phones for free. We would have to call back the next day to do so, though.
After calling back the next day, we received another representative who told us that the offer was an error and shouldn't have been put online. Our response was simple- That's your problem, we agreed with the other representative in good faith and we should not have to pay for an error on your end.
After waiting about a week for that other representative to look at the call logs (which he never found, by the way), he called back and told us that since we've been waiting for so long and he never found the logs, we could have all three phones for free. We already knew there was an upgrade fee of $18 that we would have to pay, that's fine.
Now, a month later, on our bill we have three charges of "One Time charge for Handset Upgrade Revenue" that amount to $199.00 each. That makes our total bill for this month a whopping $1000.
This is far from "free" that we were promised. I am hoping it's a mistake on their end, but if I call them up and they start throwing in all of these excuses and explanations for why a "free" phone isn't free, is there some sort of agency for Customer Fair Treatment or something that we can report them to, or is there legal action that we can take?
Please, if you have any other advice or tips, it is greatly welcomed.
Hope to hear a response.
-Proxin
Sorry to hear about this. I've had a few issues with tmobile in the past 5 years i've been a customer, they've always been pretty good about resolving things to my satisfaction. I'd suggest a few things:
-If you have a twitter account, tweet something about your problem to @tmobile. It might not sound like much, but tmobile has some very active people working on twitter. When i had an issue around a year ago with my minutes and texts vanishing without being used, a tweet was really all it took to get the ball rolling. I got a direct message back within an hour, and recived a call the next day to let me know the glitch was fixed and offered me compensation.
-The Consumeris (consumerist.com) is a consumer advocacy blog. I've seen lots of stories on there similar to what you're dealing with (many from other providers too). From the stories i've read companies such as tmobile pay close enough attention to the site, and are quick to resolve any kind of issues that could result in bad press.
-If all else fails, last i checked tmobile offers a buyers remorse period of 30 days (might be less), if you arent happy with your phone for any reason, you can return it within that time.
I'd reccomend calling them and telling them if the issue can not be fixed you would like to return the phones. Another thing to maybe metion, if you where up for new phones, then your contract must have also been renewed, perhaps this could be considered a breach of contract on their part and you could mention that in a way that suggests you're thinking of ditching your contract over this (just say something like "verizon has the same deal in store").
Hope some of that helps. Good luck!
Honestly, if they can't fix the issue, tell them you want to be transfered to the loyalty department because you want to cancel. Those guys can fix anything. If you still aren't happy, file a claim with the better business bureau.
Sent from my SGH-T959 using XDA App
Agreed, call customer service and get with the "omgtheyregoingtocancelwtf" department and they will likely fix it. That or give the phones back. If they made a mistake they made a mistake, it doesn't entitle you to anything... if they are willing to fix it and let you keep them, then awesome.
More importantly though...
_____$1000 phone bill
_____-$199 G2
_____-$199 G2
_____-$199 G2
-------------------
$403 phone bill?!? what the hell?
File complaints with both the BBB and FCC. I had an issue with Sprint not honoring a discount coupon I used when I signed up and kept getting the runaround, but a BBB and FCC complaint led to someone higher up to contact me and get the matter resolved. Based on some google searching, it does appear T-Mobile responds to FCC complaints.
evilgold said:
Sorry to hear about this. I've had a few issues with tmobile in the past 5 years i've been a customer, they've always been pretty good about resolving things to my satisfaction. I'd suggest a few things:
-If you have a twitter account, tweet something about your problem to @tmobile. It might not sound like much, but tmobile has some very active people working on twitter. When i had an issue around a year ago with my minutes and texts vanishing without being used, a tweet was really all it took to get the ball rolling. I got a direct message back within an hour, and recived a call the next day to let me know the glitch was fixed and offered me compensation.
-The Consumeris (consumerist.com) is a consumer advocacy blog. I've seen lots of stories on there similar to what you're dealing with (many from other providers too). From the stories i've read companies such as tmobile pay close enough attention to the site, and are quick to resolve any kind of issues that could result in bad press.
-If all else fails, last i checked tmobile offers a buyers remorse period of 30 days (might be less), if you arent happy with your phone for any reason, you can return it within that time.
I'd reccomend calling them and telling them if the issue can not be fixed you would like to return the phones. Another thing to maybe metion, if you where up for new phones, then your contract must have also been renewed, perhaps this could be considered a breach of contract on their part and you could mention that in a way that suggests you're thinking of ditching your contract over this (just say something like "verizon has the same deal in store").
Hope some of that helps. Good luck!
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Click to collapse
Interesting... I don't think the buyers' remorse thing would work, cause we have had the phones for over 30 days... and offering to give them back would be bad on our end because honestly, we love these new phones!
But yeah, the breach of contract you mentioned is a good point. We renewed our contracts so that we could get these phones, and if they take the phones back yet keep us locked in contract, I'm certain that the groups mentioned by the other posts (BBB and FCC) could help us out.
Andrew.Dodson07 said:
Honestly, if they can't fix the issue, tell them you want to be transfered to the loyalty department because you want to cancel. Those guys can fix anything. If you still aren't happy, file a claim with the better business bureau.
Sent from my SGH-T959 using XDA App
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Click to collapse
Awesome. It makes me happy that there are companies who are willing to stick up for customers.
Superbovine said:
Agreed, call customer service and get with the "omgtheyregoingtocancelwtf" department and they will likely fix it. That or give the phones back. If they made a mistake they made a mistake, it doesn't entitle you to anything... if they are willing to fix it and let you keep them, then awesome.
More importantly though...
_____$1000 phone bill
_____-$199 G2
_____-$199 G2
_____-$199 G2
-------------------
$403 phone bill?!? what the hell?
Click to expand...
Click to collapse
That Does make it look like less, haha. To clarify-
$199 x 3 = 600.00
+ 120.00 tax
+ 250.00 phone bill
+ 18.00 upgrade fee x 3
plus various charges
= $1000
Isira said:
File complaints with both the BBB and FCC. I had an issue with Sprint not honoring a discount coupon I used when I signed up and kept getting the runaround, but a BBB and FCC complaint led to someone higher up to contact me and get the matter resolved. Based on some google searching, it does appear T-Mobile responds to FCC complaints.
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Click to collapse
Thank you very much. I hope either or both of these can help if the situation turns into something nasty.
I have to harass them to make sure they apply discounts or whatever, and they tried to wiggle out of my student discount when I activated my line...
Ah well. They're almost half the price of Verizon and my service is pretty good here.
We just called T-Mobile and a representative confirmed it was a mistake and dropped the charges.
We still have to wait until the next billing cycle to see for sure, but I think this has been resolved.
Thank you all for your advice and replies.
Best,
Proxin
uppppppppppppppppppppppppppppppp
yeah ://....happened to me a couple of times there..
Just thought I would share this with you all. Let's hear your experiences as well. Below is the email I just sent to customer care.
This is more of a comment than anything... I was recently in chat. I asked a question, and the agent apparently did not read it. She replied with something completely different than what I asked. If this is how customer care is going to be, I might pay the termination fee. This is twice now that your agents were "UNEDUCATED" on the most basic of topics. Start hiring "technically inclined" people. If you would like more details on the questions asked, email me.
"AT&T: Rethink Customer Care"
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Click to collapse
In my experience, its not good to threaten your service. Just be nice and courteous; the higher ups will return the favor.
For example, I had some severe issue trying to order 4 lines online. I sent an e-mail detailing my experience, and the regional president CALLED me the next day and helped me through.
We ordered an iPhone 4, Inspire (mine), and 2 Solstice. He gave me a $200 discount (effectively making my Inspire free, and the iPhone 4 $100), waived all activation fee for all 4 lines, and gave me overnight shipping.
Kindness brings you far .
Printerscape said:
In my experience, its not good to threaten your service. Just be nice and courteous; the higher ups will return the favor.
For example, I had some severe issue trying to order 4 lines online. I sent an e-mail detailing my experience, and the regional president CALLED me the next day and helped me through.
We ordered an iPhone 4, Inspire (mine), and 2 Solstice. He gave me a $200 discount (effectively making my Inspire free, and the iPhone 4 $100), waived all activation fee for all 4 lines, and gave me overnight shipping.
Kindness brings you far .
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Click to collapse
I completely understand and agree. I do Tech support myself, for Philips Electronics. But at the same time... They just don't care. Well, in my experience so far. If a company doesn't care about the people paying their salary, how is one expected to retain said customers?
Once I receive a follow up email, I will apologize and explain I was just flustered. But still...I can understand not being able to help with the topic at hand...But replying with something completely unrelated?? I wasn't given a chance to begin with. Just sayin...
They say you get more flies with honey. But I mostly notice them hover'n around shyte... So ya. lol Good luck with a reply!
wheres the email?! lol
Thremix said:
wheres the email?! lol
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I'm really not going to answer that. I hope you are being sarcastic. lol
So yesterday I got my replacement G2X phone - I open the box and the only thing in the box is a return shipping label.
I swear I'm soooo sick of the crap I have put up with when dealing with T-Mobile.
Anyway I called t-mobile back and of course I had to talk to 3 different people - none of which spoke english well enough that I didn't have to say "what?" to every sentence they spoke. So now SUPPOSEDLY they're sending me another box (hopefully this time it will have a damn phone in it)....yet I get no confirmation email or anything - so I question if they really did or not.
I'm about to call back AGAIN and try to find out WTF is happening - if anyone here knows someone like a supervisor at T-Mobile PM me.
We have problems with UPS. There have been many accounts with the workers taking phones and resealing the box. If they are sending you another on then they are tracking the IMEI and you do not have it. Sorry you are having issues. I work there so if you need any help PM me.
GTRACER88 said:
We have problems with UPS. There have been many accounts with the workers taking phones and resealing the box. If they are sending you another on then they are tracking the IMEI and you do not have it. Sorry you are having issues. I work there so if you need any help PM me.
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Click to collapse
Ditto....we have had a few customers in the same few miles of each other that have had a few issues...also people in the neighborhood have been taking boxes taking the phones and resealing them....track the imei
Sent from my G-Slate using XDA Premium App
That same thing happened to me a few months ago, got a box with no phone in it. Took them 3 weeks to send me another one because UPS had to do some stupid internal investigation.
brian6685 said:
That same thing happened to me a few months ago, got a box with no phone in it. Took them 3 weeks to send me another one because UPS had to do some stupid internal investigation.
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Now that would piss me off. My luck would be "Sorry Mr Ickster we can't find any sign of it, you are SOL."
Wow ok so I guess its not all that uncommon. Geeze I sure as hell hope it doesn't take 3 weeks. Since I was at the 15th day they won't let me take it back to the store either - and I see the empty box looks like they were going to send me a refurbished phone - which I find 100% unacceptable as I bought a brand new phone 2 weeks ago for full price and it's defective. Next thing of course is I want my bill waved for however long it takes them to send me another one.
If they'd just of let me take it back to the store all this b.s. wouldn't of even happened. What a bunch of idiots considering they know they have a theft problem when doing it this way.
Hopefully it was the worst screen bleeder / rebooter ever.
wow i'd be so upset. good luck bro
wow. this is ridiculous. I hate thieves..
My replacement said it was delivered but it wasnt! I know the UPS guy(he has been the same guy for years) and I know he wouldnt take it. I do live in a 4 family apartment building though. Sometimes if he gets in the front door he will leave it in front of my apt door.. I'm thinking he did that and someone took it Who do I call about that? T-mobile? Ups?
graffixnyc said:
My replacement said it was delivered but it wasnt! I know the UPS guy(he has been the same guy for years) and I know he wouldnt take it. I do live in a 4 family apartment building though. Sometimes if he gets in the front door he will leave it in front of my apt door.. I'm thinking he did that and someone took it Who do I call about that? T-mobile? Ups?
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Click to collapse
Had ups deliver my phone to the apt next to me. They signed for it and luckily took it to the office. BTW they NEED a signature to deliver a phone. It requires it for that type of package.
I'd say ur trusted delivery man took it.
He can't just leave a phone on your front door.
Sent from my LG-P999 using XDA Premium App
UPS= Ur Package Stolen!
I hate when they ship packages with UPS. When it gets stolen (before a delivery attempt made to your address) guess who steals them? The employees. Its funny when you track a package online and it gets to a UPS distribution center near your city. Then it stays there for days and days and they can't find it. You call up Amazon for a replacement, and then the same thing. Package #2 is lost somewhere at a UPS distribution center. Third package comes Fedex and boom it gets delivered. I knew a guy that worked at UPS and he told me some stories. Fellow employees offering iPods, cameras, laptops for $50-$100. A few of them got caught up in a sting but there will always be new employees stealing. Best thing of all was UPS didn't seem to give a damn when I called them about two missing packages. The UPS employees know what is inside the packages. Laptops, cameras, ipods, phones, etc, they all know what's inside.
grenademasta said:
UPS= Ur Package Stolen!
I hate when they ship packages with UPS. When it gets stolen (before a delivery attempt made to your address) guess who steals them? The employees. Its funny when you track a package online and it gets to a UPS distribution center near your city. Then it stays there for days and days and they can't find it. You call up Amazon for a replacement, and then the same thing. Package #2 is lost somewhere at a UPS distribution center. Third package comes Fedex and boom it gets delivered. I knew a guy that worked at UPS and he told me some stories. Fellow employees offering iPods, cameras, laptops for $50-$100. A few of them got caught up in a sting but there will always be new employees stealing. Best thing of all was UPS didn't seem to give a damn when I called them about two missing packages. The UPS employees know what is inside the packages. Laptops, cameras, ipods, phones, etc, they all know what's inside.
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Click to collapse
Certain packages are used to ensure delivery and confirm receipt. Its too bad people know this and you would see people putting packages in their car.
Packages that never left the warehouse on a truck.
Thank goodness I only had to drop a roommate off.
I got a big mouth and integrity. I would of said something.
Sent from my LG-P999 using XDA Premium App
TechnoHippie said:
Wow ok so I guess its not all that uncommon. Geeze I sure as hell hope it doesn't take 3 weeks. Since I was at the 15th day they won't let me take it back to the store either - and I see the empty box looks like they were going to send me a refurbished phone - which I find 100% unacceptable as I bought a brand new phone 2 weeks ago for full price and it's defective. Next thing of course is I want my bill waved for however long it takes them to send me another one.
If they'd just of let me take it back to the store all this b.s. wouldn't of even happened. What a bunch of idiots considering they know they have a theft problem when doing it this way.
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Click to collapse
They never should've sent you a replacement phone. The policy is if you are still in your buyer's remorse period then they have to re-order you a new phone if yours is defective. They only send out replacement phones if you are past your buyer's remorse period.
I had this happened to me last week when they sent me a refurb. I called back and talked to customer loyalty instead of customer service and she apologized and ordered me a brand new phone.
You should do the same. Do not settle for a refurb.
mr.orange303 said:
Had ups deliver my phone to the apt next to me. They signed for it and luckily took it to the office. BTW they NEED a signature to deliver a phone. It requires it for that type of package.
I'd say ur trusted delivery man took it.
He can't just leave a phone on your front door.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
i call bull ****
ive had over 5 vibrants sent to me NEVER SIGNED for any of them
and ive had 4 BRAND NEW g2x's sent to me never signed for any of them...
and yeah OP you should have got a NEW devices not refurb (i dunno if they even have a steady pile of G2x refurbs yet)
but tmobile will get it all sorted out just call 40 times a month like i have to do.... now my bills only 110 before taxes(2 lines unlimited 5g data/txt/750mins) 124 after tmobiles 14 bucks in taxes and fees
nate420 said:
i call bull ****
ive had over 5 vibrants sent to me NEVER SIGNED for any of them
and ive had 4 BRAND NEW g2x's sent to me never signed for any of them...
and yeah OP you should have got a NEW devices not refurb (i dunno if they even have a steady pile of G2x refurbs yet)
but tmobile will get it all sorted out just call 40 times a month like i have to do.... now my bills only 110 before taxes(2 lines unlimited 5g data/txt/750mins) 124 after tmobiles 14 bucks in taxes and fees
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Click to collapse
That's because he handed you the box LOL.
Sent from my LG-P999 using XDA Premium App
nate420 said:
i call bull ****
ive had over 5 vibrants sent to me NEVER SIGNED for any of them
and ive had 4 BRAND NEW g2x's sent to me never signed for any of them...
and yeah OP you should have got a NEW devices not refurb (i dunno if they even have a steady pile of G2x refurbs yet)
but tmobile will get it all sorted out just call 40 times a month like i have to do.... now my bills only 110 before taxes(2 lines unlimited 5g data/txt/750mins) 124 after tmobiles 14 bucks in taxes and fees
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Click to collapse
Yeah, I had 3 brand new G2x and one refurb sent to me and they were all unsigned and just left on my front porch. So no issues with stolen phones here.
mr.orange303 said:
Had ups deliver my phone to the apt next to me. They signed for it and luckily took it to the office. BTW they NEED a signature to deliver a phone. It requires it for that type of package.
I'd say ur trusted delivery man took it.
He can't just leave a phone on your front door.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
He has been my ups driver for 25 years. He would never do it, unless he was off that day and someone else took his place. Our front door is secure so if he happens to get in the hallway (someone leaving lets him in, or has a delivery in another apt in the building and someone lets him in) he will just leave it on the apartment door step. Even stuff that 100% needed to be signed for he will just leave in front of the door. Now if he cant get into the building and I'm not home he doesnt just leave it there. Only if he gets access into the building
this is what they have in tracking.. could they have been any more vague?
Delivered On:
Tuesday, 10/12/2010 at 11:00 A.M.
Left At:
Met Customer Man
mr.orange303 said:
Had ups deliver my phone to the apt next to me. They signed for it and luckily took it to the office. BTW they NEED a signature to deliver a phone. It requires it for that type of package.
I'd say ur trusted delivery man took it.
He can't just leave a phone on your front door.
Sent from my LG-P999 using XDA Premium App
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Click to collapse
they're SUPPOSE to have you sign but most don't, i've had it happen many times. even on orders i specifically said i wanted a required signature.
if they deliver to the wrong house that person could still sign...btw
TechnoHippie said:
Wow ok so I guess its not all that uncommon. Geeze I sure as hell hope it doesn't take 3 weeks. Since I was at the 15th day they won't let me take it back to the store either - and I see the empty box looks like they were going to send me a refurbished phone - which I find 100% unacceptable as I bought a brand new phone 2 weeks ago for full price and it's defective. Next thing of course is I want my bill waved for however long it takes them to send me another one.
If they'd just of let me take it back to the store all this b.s. wouldn't of even happened. What a bunch of idiots considering they know they have a theft problem when doing it this way.
Click to expand...
Click to collapse
Where did you buy the phone from originally? If you buy the phone full price, you have a 30-day return period. 14 days is only when you buy the phone with contract.
If you bought the phone from the store, you should have been able to go there to exchange it for a new device. If you bought it online or over the phone, then yes, unfortunately you have to wait for another device to be shipped to you...and usually you have to send yours back first.
And you shouldn't have a problem getting credited for the amount of time you were without a phone.
i know i could call Verizon but i hate using my phone to talk to someone, so....
The deposit you pay when you first sign up, do you get that back after the 1st year is up or the 2nd?...
and do they just give you the money back or applying "credit" to your account?... that and can you just use it towards another phone?
Did you have to pay a deposit to open a line or are you talking about something else?
adrynalyne said:
Did you have to pay a deposit to open a line or are you talking about something else?
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They made me pay a $400 deposit due to my horrible horrible bad credit thanks to shady activity in my past...........
..............................
⌐_⌐
I believe you are looking at about a 6-8 month turnaround. They review your account after so much time and if its in good standing, you get it back.
adrynalyne said:
I believe you are looking at about a 6-8 month turnaround. They review your account after so much time and if its in good standing, you get it back.
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cool. it's been 5 months so far. wonder if i should put it to a new phone or stick with this thing a tad longer. granted, this is the only "current" phone that i like.
I'd wait. Big things on the horizon.
FYI, a quick story....
When I signed up with Verizon in 2006 (freshly 18, and had zero credit) i was required to place a $100 deposit which I would recieve back after a year of good payments. After about 18 months, i realized that i never got my deposit back. It took a few phone calls, to both Verizon and my Bank for them to give my $100 back.... so while they did give me the money back.... my advice would be to hold onto that receipt!!!
deposits are held for one year.
After a year, they will review for things like bounced checks and such. As long as you have clean payment history, they apply the deposit to the account, then mail a check for any remain credit balance.
If you don't pass the review, they hold it for a few more months and review again. They'll continue to hold until you have something like 3 months of clean payments.
voxigenboy said:
cool. it's been 5 months so far. wonder if i should put it to a new phone or stick with this thing a tad longer. granted, this is the only "current" phone that i like.
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Kudos to you for staying in good standing.
I love people with such bad credit that can't pay their bills, yet they can afford a smartphone with a data plan. Oops, did I just say that?
I got mine about a year after. But i called them on the dot LOL . 2 weeks later got my Mula.
Sent from my ADR6400L using Tapatalk
fillyo said:
I love people with such bad credit that can't pay their bills, yet they can afford a smartphone with a data plan. Oops, did I just say that?
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Click to collapse
Hey some people have awesome priorities! But also keep in mind that sometimes "bad" credit isnt their doing or happened because of circumsatances beyond their control. Divorces, theft identity,things like that. Did you know that credit reporting companies in themselves arent the most honest people to deal with (unless you are an A+ list celeb)
The area I personally start having problems is, seeing as how I believe everyone should have a second chance, as long as they learn from their mistakes (as I had to), and do not repeat them.Or the ones that constantly feed off the "government trough" but thats another story.
Im glad you are improving things ..Stick with it. There is a light at the end of the tunnel
When i went back to Verizon after being away for several years... They wanted a $400... I waited three months and tried again got in with no deposit... And no change in credit score according to the service I was using at the time... Go figure...
Sent from my BURNTH3ORYX using Tapatalk
When I first signed up for Verizon I was about 20 tears old and had 0 credit. I signed up online and didn't have to out a deposit down.
Odd how that happens.
Sent from my HTC CyanogenBolt powered by CyanogenMod 7 RC1.6.1
I had a deposit and after 12 months of not being shut off, they credited my bill for the deposit. Used it to get my Tbolt.
Sent from my Synergized Thunderbolt via XDA Premium App
that's not bad, had to pay 250 per line on sprint years ago. The weird thing is, about every six months, they would credit it back, even though it had already been credited. Happened 4-5 times over the years.
i bricked my galaxy s II (dont ask...) and i sent it in. i dont have a proof of purchase, and the status currently says awaiting POP or proof of purchase. so i called and asked about it and got a mixed answer between i do need it and i dont need it... its some what confusing. what do you think?
Absolutely. They don't just repair any broken phone someone sends in.
--
Sent from my CyanogenMod-powered TouchPad.
TheBiles said:
Absolutely. They don't just repair any broken phone someone sends in.
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That makes sense, although I never had to provide any proof of purchase. Then again, I've only sent phones in that were on a contract, so maybe that works as such.
upichie said:
That makes sense, although I never had to provide any proof of purchase. Then again, I've only sent phones in that were on a contract, so maybe that works as such.
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Click to collapse
same, so i dont see why this time would be any different? at first they said i needed the POP but after she put me on hold for a few minutes she came back and said it was being evaluated and it should be back to me within 5-7 business days. however, the tracking status still says awaiting POP... da hell?
minnieman said:
same, so i dont see why this time would be any different? at first they said i needed the POP but after she put me on hold for a few minutes she came back and said it was being evaluated and it should be back to me within 5-7 business days. however, the tracking status still says awaiting POP... da hell?
Click to expand...
Click to collapse
I guess you could wait it out and see.
If you buy it from a big-name store such as the typical phone retailers on the high street, they should just bung the numbers in their system and find out when you bought it.
I cannot even fathom why they even ask for PoP to see the date you bought it and such for phones that haven't even been out for more than 6 months half the time: it's pretty obvious a standard 1-year warranty would still be in date.
I bought my phone off eBay so I hope should I ever need it I can send it to a qualified service centre.
russ18uk said:
If you buy it from a big-name store such as the typical phone retailers on the high street, they should just bung the numbers in their system and find out when you bought it.
I cannot even fathom why they even ask for PoP to see the date you bought it and such for phones that haven't even been out for more than 6 months half the time: it's pretty obvious a standard 1-year warranty would still be in date.
I bought my phone off eBay so I hope should I ever need it I can send it to a qualified service centre.
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The Paypal invoice works just fine. I sent in my $1700 DSLR to Canon for warranty repairs with one, and there weren't any issues.
--
Sent from my Droid Bionic.
you know what? im going to call again and get this straightened out, its just ridiculous.
I recently brought mine in to the store and after hours of dealing with them then phone support they sent me a new phone. I never showed my receipt.
Please use the Q&A Forum for questions Thanks
Moving to Q&A