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Hey,
Got this phone today and I'm loving it so far. The only thing I noticed, just recently while gazing at the screen is that there is a faint line that shows up. It's a linear line in the top right section of the screen that shows up only during solid background (i/e, when using volume rocker, this line can be seen in the grey box). It seems like the pixels are not showing the best on that line. The pixels aren't dead by any means but it looks different from the rest of the pixels so that it generates a visible line. I tried taking a picture w/ my camera to show you guys but the camera can't make out the difference.
I don't want to seem like I'm nit picking but w/ rave reviews over the screen, I thought it would be flawless. Now every time I use the phone, I can't help but to notice this problem. Do you guys notice any discrepancies in the screen?
What would be the best route to take in this situation? I know I can replace the phone within 30 days but its a matter of convincing the guy behind the counter to notice this as well (and not laugh in my face) to give me a new one. Or just stick with it?
I made a video about this, the camera has a hard time picking it up but you can make it out. I'll post the youtube link once I'm allowed to post outside links.
Is it possible to exchange the phone for any reason within 30 days of purchase?
I believe the line on the screen is a manufacturer defect? There are no scratches on the screen whatsoever.
If the phone has a defect, you should be able to exchange it for a new one free of charge. I had a Captivate with a defective camera (black pixels in field and saved images) that my local store happily replaced.
FWIW, the screen on the old and new phones were otherwise perfect.
Need to send 10.1 back? It's really only visible in upper portion of the screen.
Think i'am blind but.....i can't see what your problem is?
Look at the title bar, there are 3 distinct areas of backlight bleed.
Oh i see it, if it bothers you too much than send it back to samsung.
Any amount of backlight bleed, to me, is unacceptable. Quality control in today's world is absolutely ridiculous.. Send it back for a replacement.
I recently bought a Samsung 60" LED tv and sent that POS back due to lightbleed and banding down the middle of the screen.
Gonna return it. They don't really care, as many reports in web in addition to this.
I have posted this in SGS4 Q&A, Help & Troubleshooting but it's getting no responses there.
Most threads seem to be by potential buyers asking questions about the phone, while issues have topics here.
If this is not the right place, or the other topic is misplaced, please delete/merge either.
So, several people have reported this issue.
While booting, the black is actual BLACK. While charging, the black [not the green/grey battery] is actually BLACK.
When you reach the Samsung animation in the booting process, the areas of the screen previously black get a reddish tint.
On closer inspection, all red subpixels are on, at low intensity. As far as I can see brightness setting does not affect this phenomenon, nor does Display Mode.
i9505 On XXUAMDF:
Comparison, white image, lowest brightness:
Can people report their firmware and model and whether they have this issue? It's mostly visible in pitch black rooms, but you can tell the blackness isn't OLED-black in normal situations. It's obviously a big issue as it will also drain additional power compared to pixels that are off.
I have exactly the same issue, MDF firmware
You can send back to Samsung to get another one, it's faulty
Samsung chat (NL) tells me I should return to the reseller. I'm sure they want to send it back for repairs instead of a swap
Mine too
worrum said:
Samsung chat (NL) tells me I should return to the reseller. I'm sure they want to send it back for repairs instead of a swap
Click to expand...
Click to collapse
I would have thought it's a software problem. I have noticed this too and now it bugs me. You're right, the first startup screen, it IS pure black, but going to the next animation, you can clearly see the red pixels come on when it's supposed to be black. But because it CAN do the black on the first screen, doesn't that mean it's something else?
Please let me know if you are able to get a replacement phone that resolves this issue. I think I have a few days to return mine, but you'd actually never notice it in most times of the day. You have to be watching the phone in pitch black to see it, and probably looking at a mostly black screen. But it seems like more that you're not getting the benefit of energy savings of "off" pixels.
There is a totally noticeable red tint to the black.
Rgds
It could still be a software problem, but then a lot of other people would suffer from it as well. I guess its just too unnoticeable. You really have to be in pitch dark, but once you know, it keeps bothering you I'm not sure of what to do. If the store says it will do a swap, I'll swap it. If they want to bring it in for repair, i guess I'll wait a bit for an update (another user reported that it fixed his problem).
Still, if its just a few reports, shouldn't it be some kind of defect, right?
I would really appreciate if other readers in this thread could check their phone for redness, regardless the outcome, please post your result and firmware version. Thanks
BTW, you can get an entirely black screen by
Dialer -> type *#0*# -> Vibration
Ignore the vibration and wait for your eyes to adjust from the bright white screen. Its hard to miss.
Have you seen this post?
Somebody in this thread mentioned black being a bit reddish (not turned off) and no smudge issue. After flashing another firmware the reddish was gone (pixel turned off) but now he got smudge instead !
So yes - I think it could be something do with delay turning pixel on/off
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?p=40884474
Yeah, saw that too. Still weird Samsung tells me to go to the reseller if it is fixable with firmware. Having said that, shouldn't a lot more people be affected when it's a software issue? Good thing is, first boot screen is all black, so it's not the screen imho
Apparently the Note 2 also suffers from this:
http://forum.xda-developers.com/showpost.php?p=38280924&postcount=8
Nb
It is hard to notice in a bright environment but once you know it's there you'll always see it.
Power savings, extra wear for the red subpixels, and non-black blacks = lower contrast. This needs to be fixed.
can people having red pixels issue check for screen smearing ? if im right then people with this red pixel issue wont notice screen smearing effect
Someone with the red subpixel problem should test for smearing.
If it doesn't smear, try flashing the same firmware as someone that has the smearing problem and see if it fixes the red subpixel problem.
This will confirm if both problems are hardware or software related.
Just got off the phone with my retailer. They are going to investigate the matter with Samsung (emailed them a picture) If it's faulty, it will get swapped. I will keep you updated.
Recieved a call from Samsung; they are not aware of this issue, but they are going to investigate the matter. In the mean while, i can exchange my phone, as they will consider it a DOA.
worrum said:
Recieved a call from Samsung; they are not aware of this issue, but they are going to investigate the matter. In the mean while, i can exchange my phone, as they will consider it a DOA.
Click to expand...
Click to collapse
This is a pretty big deal if Sammy says your phone is detective and needs to be replaced.
I'm afraid under this situation, there are quite a few S4's that need to be swapped out.
Good luck with the new one! Let us know how it is.
Allright, redness is gone, but now i have the screen smearing mentioned in http://forum.xda-developers.com/showthread.php?t=2252445. I am appaled :/
Same firmware versions, everything the same. Samsung has serious screen issues.
worrum said:
Allright, redness is gone, but now i have the screen smearing mentioned in http://forum.xda-developers.com/showthread.php?t=2252445. I am appaled :/
Same firmware versions, everything the same. Samsung has serious screen issues.
Click to expand...
Click to collapse
i told you just few posts back as of now it looks like either red sub pixels or smearing issue. its upto the people to choose. lets hope this is due to software.
Hoggles said:
This is a pretty big deal if Sammy says your phone is detective and needs to be replaced.
I'm afraid under this situation, there are quite a few S4's that need to be swapped out.
Good luck with the new one! Let us know how it is.
Click to expand...
Click to collapse
10 million units of the Samsung Galaxy S4 will be shipped to 50 countries by the end of this month ... link
Galaxy S4 Expected To Sell 30 Million Units In The 2nd Quarter ... link
LOL
Im having the reddish tint too.. makes no sense if its not a software problem.
Sent from my GT-I9505 using xda app-developers app
There were reports of OPOs and OPPO Find 7a-s with yellowish screens. Could OPO owners or others with information clarify if the problem still exists?
Thanks.
Edit: Ok, there is some info from an owner.
The display doesnt have a yellow tint and furthermore you can customize the display using different presets (standard, vivid, custom hue/tint mode etc) but out of the box there is no yellowness on the display (i.e. the hardware display looks great)
Click to expand...
Click to collapse
https://forums.oneplus.net/threads/...houghts-impressions.38274/page-2#post-1728838
Also, his video thoughts on the phone. this is the deepest view on OPO's sound quality I have seen.
https://www.youtube.com/watch?v=fqpAON_ao6g
Hi,
I received mine yesterday and I have a yellow tint at the bottom of the screen. There are also others who have this issue.
E.g.: http://forums.oneplus.net/threads/oneplus-one-experience-day-one.36937/
Look at the three pictures at the bottom of the first post. You also see some shadow effects at the bottom which I also have. I posted a pic as well in the same thread:
http://forums.oneplus.net/threads/oneplus-one-experience-day-one.36937/page-16 post 316 from Sputnik24 who is me.
Salem24 said:
Hi,
I received mine yesterday and I have a yellow tint at the bottom of the screen. There are also others who have this issue.
E.g.: http://forums.oneplus.net/threads/oneplus-one-experience-day-one.36937/
Look at the three pictures at the bottom of the first post. You also see some shadow effects at the bottom which I also have. I posted a pic as well in the same thread:
http://forums.oneplus.net/threads/oneplus-one-experience-day-one.36937/page-16 post 316 from Sputnik24 who is me.
Click to expand...
Click to collapse
Thanks for commenting. Are you considering sending back your phone?
Salem24 said:
I received mine yesterday and I have a yellow tint at the bottom of the screen.
Click to expand...
Click to collapse
Please keep us updated on the return process and customer service if you decide to send it back
Thanks
I contacted David and thinking about opening a ticket and replacing it by a new one, yes.
Here is another user with the same problem.
http://forums.oneplus.net/threads/oneplus-one-experience-day-two.38457/
Yellow Screen: This is an update from yesterday. So, the yellowness is there a bit ... but it's barely noticeable. I really have to strain to see it, and honestly, it hurts more to try to see it than to just use the phone. At this point, I do not think I would return the phone just because of the very slight yellow shadow on the bottom quarter inch of the screen. It's practically invisible. I am hoping it just goes away completely like happened for some of the iPhones a few years back.
Click to expand...
Click to collapse
I posted a comparison of different screens:
https://forums.oneplus.net/threads/yellow-tint-on-my-screen-of-opo.39187/page-21#post-1817238
This was posted by David S regarding some yellow screen issues. (Not the yellow tint at the bottom though)
https://forums.oneplus.net/threads/re-yellow-screen.40239/
Confirmed by OnePlus in Jerry's post, there is a yellow tint at the bottom. Quote: "Since brightness influences color temperature, the yellow tint at the bottom is due to the design of the phone". This is not talk of an uniform tint over the whole screen, but a yellow tint at the bottom.
Click to expand...
Click to collapse
Apparently that was said by one of the admins. They confirm that yellow spots exist but deny that this is a problem. I think this is a product defect and should be exchanged by the company without questions.
What do you think?
https://forums.oneplus.net/threads/re-yellow-screen.40239/page-31#post-1966073
pulsarvp said:
Apparently that was said by one of the admins. They confirm that yellow spots exist but deny that this is a problem. I think this is a product defect and should be exchanged by the company without questions.
What do you think?
https://forums.oneplus.net/threads/re-yellow-screen.40239/page-31#post-1966073
Click to expand...
Click to collapse
I would insist on getting it fixed up if you have a that partially yellow stain. It doesn't matter how "great" the price is, if it's got such a visual stain. I wouldn't put up with it.
Say what you will about Samsung phones, at least the OLED screens looked fabulous.
FITRS said:
I would insist on getting it fixed up if you have a that partially yellow stain. It doesn't matter how "great" the price is, if it's got such a visual stain. I wouldn't put up with it.
Say what you will about Samsung phones, at least the OLED screens looked fabulous.
Click to expand...
Click to collapse
I am planning to get the phone, but seeing OPO denying that yellow spots on the bottom are defects (they say it is normal), I will hold off for a time. It is really idiotic on their side to deny the problem and deny RMAs.
Just got my OnePlus One today in the mail, and to be honest I think people may be making this deal bigger then it needs to be, or I got very lucky. On my OnePlus One there is a bit of yellow tint at the bottom, but it is SO minimal that it strains and hurts your eyes to even look for it, and if you use on-screen buttons it covers it up anyways. And even if you use the hardware buttons, the amount of yellow is so little that you never rarely it with day to day use. Hell, my Nexus 5's minimal backlight bleeding on the screen edges is more noticeable then the yellow on my OnePlus One.
With that all said though... this still may be a hardware issue for some users, and if so OnePlus One should stand behind their product and offer replacement devices.
pulsarvp said:
I am planning to get the phone, but seeing OPO denying that yellow spots on the bottom are defects (they say it is normal), I will hold off for a time. It is really idiotic on their side to deny the problem and deny RMAs.
Click to expand...
Click to collapse
I know.
I can't believe a company that touts itself as having "beautiful experiences" would be so bad in the "customer service and selling experience". Noobs.
Got my device yesterday. Pretty bad Yellow staining along the bottom half inch of screen. Quite bad IMHO.
Requested a return/replacement
That's the same here. Received it on Wednesday, I've got the same problem as yours: yellow tint on the quarter-bottom side of the screen, that's worse on the right-bottom edge than the left-bottom one. Hoping it goes away but I don't think so.
Same here, very bad yellowing at the bottom of the screen.
Have asked if they will replace it, but they just send me a standard email that everyone gets:
Hi
Thanks for getting in touch! There are three different types of 'yellow screen' issues.
One is where the screen is evenly tinted yellow - this is actually an intended effect as warmer screens offer more true-to-life colors than bluish screens. To adjust your screen hue manually, please go to Settings > (under Device) Display & Lights > (under Advanced Settings) Screen Color > Custom > Hue.
Another is a slightly yellowish band across the bottom of the screen when viewed from unconventional viewing angles at full brightness. Our screens are lit from the bottom instead of from underneath, and to minimize bezels we place the light sources very close to the edge of the screen. To prevent excessive light leakage, the bottom edge is designed to be slightly opaque, which is why it appears yellow from certain angles.
If your screen has yellow spots that appear to expand however, please send us a photo and we'll see whether it's a hardware issue.
You might have seen photos of these issues online - most were taken at extreme angles and 100% brightness, or even doctored to increase the contrast. Actual imperfections are usually very subtle and do not impact normal usage.
Thanks for understanding
Best regards,
Marilyn
They also say the evidence is tempered with, basically calling us liars.
That response is awful. My screen is blatantly yellow and they are saying it's supposed to be like that!? I've sent a RMA request - will see what response comes back
Yellow on mine too. Got the device yesterday and quite displeased.
Bad QC from the supplier of the display. Either the glass was not cured long enough to the touch screen, or it was
rushed out without QC inspecting them for rejects. With the amount of orders requested in China alone, not to mention
the international demand, doesn't surprise me.
What's sad, is the stance OnePlus is taking. "you are holding it wrong, we did it for a warmer color display".
Crock of beans! It's a DEFECT when the bottom part of the screen is YELLOW.
Some say it will go away over time, but if you have access to a UV light, a little time under one of those might get
rid of it. Considering how long it takes to get one, sending it back for a replacement might take as long as it did
just to BUY one.
3
I can't see any yellow on the screen of my OnePlus One.
Hello fellow XDA members,
In the past I started some threads regarding Samsung AMOLED display quality, especially for the Note devices.
Please see here if you are interessted:
https://forum.xda-developers.com/note-4/general/note4-amoled-screen-quality-t2906365
https://forum.xda-developers.com/showthread.php?t=2463786
Now, with the S8+ (and the S8, the problem is the same), even the media recognized the display problems, known as "red tint", just google for it!
Samsung tells the people that this is due to wrong settings, and/or the adaptive display setting turned on! THIS IS NOT THE CASE!!!
I got 2 pieces of S8+ today, and both displays are not OK. One screen has the red tint issue, but only on the upper half of the screen.
The other device has no red tint, but is generally darker and looks more "washed out" and has a slight yellow tint.
So again the display lottery is back, it is only "luck of the draw" if you get a decent screen or not!!!
If you do not believe me just compare a few devices beneath each other with the exact same display settings. Turn adaptive display off, then go into the dialer and type *#0*#, with this you ensure the brightness settings are the same and you have the same sceen content on both devices. You will notice that every single device has a different screen quality (tint, evenness, ...)
What do you say? Acceptable or not?
With all of us over at the tmobile shipping thread we've been waiting and crying and hoping that we get our devices early....and then when we finally got our devices ****ty things like red tint leaves a sour taste in our mouths..sad really, samsung already made this device feel rushed with all the Bixby and fingerprint scanner awkward positioning and what did we do after the note 7 debacle? We forgave these fools...and now this?....i do feel bad for those that actually paid full retail price for these expensive devices and to unbox and realize the screen is pink...that right there is not how to say forgive us for our mistakes instead a huge f u to all the customers who were unlucky enough to get such a horrible display color....but I will say I won the lottery because out of the box my s8plus came out nice no red pinkish tint whites are white...but why am I still pissed? Because my note 4 was the same whites were white and then after a year or so my eyes were fixed on a strange color that was taking up half of the screen that came out of nowhere...so yes I will be forever paranoid with sammys displays now....if my s8plus came in like that I don't think I would've came back....but then again I'm here lol
Settle down guys, this will likely be fixed with a future fw given the attention its gotten, this is pretty simple for samsung to fix actually, all samsung needs to do is what video games have been doing for years; offer the user an option to calibrate based a sample image. Once thats in, the presets can be established based off of those generated values from the user selection.
It seems like they will indeed need to implement a fix of this sorts, because it does seem the displays hue varys from device to device.
Anyways, for the most part, I hardly notice it and it seems even, and the more I look at it, the more i can't make sense out of it? Seems to play tricks on my eyes... lol.
Beautiful phone and display though!
cantenna said:
Settle down guys, this will likely be fixed with a future fw given the attention its gotten, this is pretty simple for samsung to fix actually, all samsung needs to do is what video games have been doing for years, offer the user an option to calibrate based on a sample image provided, once thats in the presets can be established based off of those generated values.
It seems they will need to implement thia because the displays vary so from device to device.
Anyways, for the most part, I hardly notice it, it seems even, and the more look at it the more i can make sense out of it, seems to llay tricks on my eyes, lol.
Beautiful phone and display though!
Click to expand...
Click to collapse
This is a hardware problem, a real software fix IS NOT POSSIBLE!!!
Samsung can only try to cammo the problem with increasing the range of the color-sliders in the display settings, so that you can turn down red more then now. But this wont fix that the red tint is NOT EVEN ACROSS THE DISPLAY!!
What else proves that this is a hardware error is that if you put 5 devices next to each other (with the exact same settings), each of them will look different in regard to screen quality! Believe me, I know what I'm talking about, see my previous threads regarding that!
I agree that it should be even otherwise you may have a hardware problem but my concern is your criticism has more to do with amoled in gerneral and what we are observing is a consequence of the tech used. Samsung is also pushing the boundries here too with the display tech so the norms for amoled to compare to may not even apply anymore. And your comment to my comment regarding masking the problem, there is a reason why every display on the planet has picture settings.. right? No 2 displays are exactly the same...
I just went through the crap with my Surface Pro 4 too, trust me, they are a good example of no 2 displays alike, must have went though at least 11 Surface Pro 4 on my mission for perfection display and I had to give up in the end because truth is, its still an awesome device!
that happens when you get the early batches of s8+
h4ck3r69 said:
that happens when you get the early batches of s8+
Click to expand...
Click to collapse
Absolutely unacceptable reasoning. They shouldn't be putting out a product if the "early batches" are DEFECTIVE
Obviously it's a QC problem, which they seem to have some fairly big issues with, over and over.. They will lose customer faith if they keep doing this ****
ingenious247 said:
Absolutely unacceptable reasoning. They shouldn't be putting out a product if the "early batches" are DEFECTIVE
Obviously it's a QC problem, which they seem to have some fairly big issues with, over and over.. They will lose customer faith if they keep doing this ****
Click to expand...
Click to collapse
Perhaps but then again why did you buy a phone from samsung in the first place?.....
I was in the Samsung store yesterday for the launch party. They had 3 S8+ on display next to eachother. Each was running the exact same retail mode, showing the exact same content at the exact same time.
One display was white, one was red hued, and one was pee yellow.
(No, it wasn't display calibration settings, I checked).
There are definitely quality control issues.
GibMcFragger said:
I was in the Samsung store yesterday for the launch party. They had 3 S8+ on display next to eachother. Each was running the exact same retail mode, showing the exact same content at the exact same time.
One display was white, one was red hued, and one was pee yellow.
(No, it wasn't display calibration settings, I checked).
There are definitely quality control issues.
Click to expand...
Click to collapse
And which of the 3 do you have?
I noticed a slight pinkish tint when the shipping screen protector was on, but looks ok without it.
Something slightly different this year is there seems to be a pink tinge on all four sides of the display (top, bottom, left and right). It's a very consistent along the sides of the screen and very noticeable, a few people here have also noticed it: https://forum.xda-developers.com/galaxy-s8/help/red-tint-screen-t3592335
So it's not just another pink/yellow/blue/green spotty tinge problem, theres now uniformity with the example i've provided.
I've got the S8+ and the screen is not red at all. The left and right edges if anything have a slight blueish tone to them but I believe this to be the effect of the screen curving to the sides distorting the colour (Colour shift?).
Unless you have bought one and have the problem with it, you have no right to complain.
cantenna said:
And which of the 3 do you have?
Click to expand...
Click to collapse
Mine had a very slight pink tinge when I got it, at the very top and bottom (maybe half the status bar thickness), and it's since gone way.
The over all display color was a little too warm for my liking, so I knocked the red slider down to half, and now it's fine.
Got me and the wife one yesterday from At&t. No red tint and best phone yet. I love it.
My display is freaking beautiful and I love the fingerprint location. I never had any trouble. My finger finds it very naturally
Sent from my SM-G955U using Tapatalk
TML1504 said:
Hello fellow XDA members,
In the past I started some threads regarding Samsung AMOLED display quality, especially for the Note devices.
Please see here if you are interessted:
https://forum.xda-developers.com/note-4/general/note4-amoled-screen-quality-t2906365
https://forum.xda-developers.com/showthread.php?t=2463786
Now, with the S8+ (and the S8, the problem is the same), even the media recognized the display problems, known as "red tint", just google for it!
Samsung tells the people that this is due to wrong settings, and/or the adaptive display setting turned on! THIS IS NOT THE CASE!!!
I got 2 pieces of S8+ today, and both displays are not OK. One screen has the red tint issue, but only on the upper half of the screen.
The other device has no red tint, but is generally darker and looks more "washed out" and has a slight yellow tint.
So again the display lottery is back, it is only "luck of the draw" if you get a decent screen or not!!!
If you do not believe me just compare a few devices beneath each other with the exact same display settings. Turn adaptive display off, then go into the dialer and type *#0*#, with this you ensure the brightness settings are the same and you have the same sceen content on both devices. You will notice that every single device has a different screen quality (tint, evenness, ...)
What do you say? Acceptable or not?
Click to expand...
Click to collapse
=======
im not tying to be a jerk but just curious what happens when you cycle the --blue light filter-- button in the pull down menu with the wifi, Airplane mode ect.
reason i ask my displays is perfect but with the blue light filter on which is to reduce eyestrain ..then the display is very red
Really did not know they had this till i play around with it
Jonathan-H said:
I've got the S8+ and the screen is not red at all. The left and right edges if anything have a slight blueish tone to them but I believe this to be the effect of the screen curving to the sides distorting the colour (Colour shift?).
Unless you have bought one and have the problem with it, you have no right to complain.
Click to expand...
Click to collapse
I have an S8+ as per my posts in the other thread, so I have a right to complain.
Firstly, it could well be fixed by software, even if its uneven, HTC had issues with the camera doing this a number of years ago (big red spot in all pictures). It was fixed with software
Secondly, it might disappear with time. AMOLED, OLED and other self lighting technologies (like Plasma in TVs) have a bed in time, where some colour ranges need to burn in. I would suggest a full red screen using a screen tester app for a few hours, to see if it beds in the red.
Guys, I would like to take this device, there is a possibility of having a faded display?