Do Not Buy the Nimbus 9 Latitude Series Case - LG G5 Accessories

I was talked into purchasing this case by a Sprint employee since I could do a bundle where instead of paying a $30 activation I would just pay for a $50 bundle that would waive the activation fee and I would get a case as well as tempered glass with this deal. Well, the case came in a week ago and I would have to say it does feel great in the hand and doesn't make the phone unbearable to hold but it is not a good case what so ever. I would never recommend this case it was so rushed for the phone it isn't even funny. Due to the fact that the volume rocker on the G5 is one button and not two causes a lot of problems with this case. You have to be extremely careful on where you press while using this case when changing the volume. If you press the button two high it will freak the volume key out and start to turn the volume up and down randomly due to it not being balanced on the volume key. I thought I could deal with this and just be careful while using the case then it came to trying to take a screenshot. Now in general you shouldn't have such a problem with a case in the first place but trying to take a screenshot with this case on is next to impossible. In the end I took the case off and will probably leave my phone naked since I never really wanted a case in the first place. I am unsure if this will be a normal hardware problem with this phone but I would suggest trying the case on your phone before purchasing it so you can see if the same problem arises with any other cases.

Related

Screen protectors and cases - really necessary?

Are these things really necessary? I guess the Body Glove gel case is OK, but I don't abuse my phone and think these things might be unnecessary.
Also do teh screen protectors make it obvious that they are on the phone?
i got both just in case since i cant get insurance on my phone because i used a cross upgrade on my account and ATT wont let me...but regardless i say do it.
I'm careful as well but I slipped my iPhone one time and it bit pavement... Good thing I had a hard case.
With THIS phone I'm considering going the Insurance route and just using a bodyguardz for scratches.
Edit- after thinking about it... Pay $5/mo with a $50 deductible or pay one-time $30 for a good case (when they come out)??? Makes no sense to buy insurance, for me anyway.
I usually have not carried a case but honestly I have dropped every single phone I have had since the first gen iPhone at least once. Sometimes I can't help it no matter how careful I am. A couple times it has been other people dropping my phone.
Less than 24 hours after getting the captivate I was getting out of my car at work and the phone is large enough that I guess when I sat down in my car it poked out of my pocket a little. When I got out of the car it fell out of my pocket and hit the ground. Luckily I had a case. Better paying 25 or whatever for the case than having that 1% chance of an accident ruin the phone.
-JChao
Should protect your phone but look sexy too.protect your phone but look sexy too.If you are absolutely against a case then just get a carrying case that you take it in and out of.
Screen protector is a must with touch screen if you're a guy. Screen films are not noticible if you pick a good brand. Read through the captivate accessory sub forum for more info.

[REVIEW] [PICS] Extended case for extended battery. [moretalktime @ ebay]

So I went and got myself one of the custom cases that's available for the extended battery (the ebay / Chinese battery, not the Seidio).
Here is a link to what I purchased.
Well this is my review, it sucks. Yep that's it.
To elaborate a bit on that...
First of all, I did not receive a battery door cover, just the case (even though the listing clearly states it should be included).
The material is stiff but not hard, I would not really consider it a hard case.
The two pieces (top and bottom) have too much material that is supposed to fit between the keyboard slider, making it difficult to use / close the keyboard slider.
This was noted by the seller and was expected.
Also it seems that the bottom portion simply does not fit the phone well. It does not stay where it is supposed to and sliding the keyboard makes it worse.
To top it all off, it makes the power / volume / camera buttons very easy to find, but almost impossible to press (the power button in particular).
I bought this for my girlfriend's Epic, she used it for one day and took it off.
I'll let the pictures tell the rest of the story.
I will be contacting the seller (moretalktime) to see what, if anything, can be done about this.
Definitely not worth the $15 I paid, in my opinion.
[edit]
I've noticed that the listing now states that it is only for the case, and does not include the door cover.
This was not the case when I purchased the item.
Here is a link to the listing before it was edited (not sure this link will work, as it's from my order history).
[/edit]
=]
One main reason i didnt like this case was that it blocked the mic hole completely. Which was annoying also the speaker cutout was unnecessary since it was blocking the earpiece instead.
SladeNoctis said:
One main reason i didnt like this can was that it blocked the mic hole completely. Which was annoying also the speaker cutout was unnecessary since it was blocking the earpiece instead.
Click to expand...
Click to collapse
Ha, didn't even notice, but you are right, no hole near the volume keys for the speaker phone mic, and no hole at the bottom for the regular headset mic.
What did it for me was the fit, it's just plain bad IMO, if the sides would stay above the chrome as intended it wouldn't be so bad.
(Though trying to press the power key would eventually get to me enough that I would stop using it I think.)
=]
nubecoder said:
Ha, didn't even notice, but you are right, no hole near the volume keys for the speaker phone mic, and no hole at the bottom for the regular headset mic.
What did it for me was the fit, it's just plain bad IMO, if the sides would stay above the chrome as intended it wouldn't be so bad.
(Though trying to press the power key would eventually get to me enough that I would stop using it I think.)
=]
Click to expand...
Click to collapse
I returned mine just in time, i recommend that you return it and wait for the updated version. So far what they told me that it will take two weeks for the updated version to be made and ready to ship. Hopefully it solves all the issues the first version had.
Any of you previous owners have any idea when the new version may be coming out?
I was about to buy this case tonight then saw this review. I was hoping it would be sturdy plastic like the case sprint sells, not something that seems to behave like silicone.
I got one of the new versions of the case cover. I installed it on my wife's phone and he sent me an old version along with it for free. I also got the Yoobao extended battery. I wish I would have taken pictures with them next to each other. The holes are bigger on everything, but it makes the slider almost useless. I also cna't get the bottom piece on all the way. Was going to use an apple safe pry tool to try and get it on. I didn't check for mic hole. Either way, its not very good. I was very disappointed in it, but my wife is deciding to keep it on.
Side note: the battery works really well. She can go almost a whole day without charging and her phone is stock and she uses her phone like a maniac!
Hmm, so even the new version messes with the slider? By useless do you mean it takes a lot of force to actuate the slider?
Guess I will stick with my stock battery
Sent from my SPH-D700 using XDA App
I haven't asked her lately about the slider. I'll ask her and see what she says, but she took off the bottom piece because it was just too much of a hassle. Its funny, I have a leather body glove case that was given to me free by the sprint store we bought our phones at. It works flawlessly.

[Q] Rust on volume rocker?

Has anyone noticed something reddish and rough on the volume rocker surface after using it for more than 6 months? I hope its not rust and just polish that has eroded...I stay in Mumbai where the climate is quite humid that's why i think its rust..
Yes I have the same issue, a coppery colour with rough texture, my power button has also started to loose the silver finish.
But do you think its rust or just eroded polish??
Of course its not rust. The rocker is alloy-plated. After a while it disappears. Sad but true
Thank god it isnt rust...but i have heard that cheap metals also get rust ..
Same with me. Coppery brown color on volume and power keys. The silver color is no more.
Sent from my Desire HD using XDA App
yep mines the same, its just the silver wearing off, there is nothing to worry about, its just a shame they didnt use solid metal insted of the plastic with silver coating.
Good for you. My volume rocker essentially failed, the volume down function barely works, I have to press it very hard. Does anyone have experience about RMA in this case?
Springdale said:
Good for you. My volume rocker essentially failed, the volume down function barely works, I have to press it very hard. Does anyone have experience about RMA in this case?
Click to expand...
Click to collapse
I dropped my phone and it landed on its side bending my volume rocker down the centre, It kept falling out as it no longer fitted properly, inevitably one day I lost the rocker but I bought a replacement online, it was slightly expensive for what it is but in no way costly. You can pry your old one off with something thin, a small blob of adhesive holds in on the the middle of the rocker, and then 1 metal and 1 rubber (?) tab hold it into the phone. The rubber tab is at the bottom of the rocker so pry with something thin from there.
I bought mine http://www.parts4repair.com/products/HTC-Desire-HD-Volume-Button.html there. I choose the cheapest delivery which took almost 2 weeks to the UK. Its up to you whether you choose this option or not. I thought I would just put it out there incase anyone wants to replace their volume rockers.
That may happen in the near future if my phone falls for 2 times or more!...but thats good information @didge3...and why are you still using ARHD 5.2.1 when 6.1.0 is out?But if you prefer sense 2.1 wasn't 5.2.6 the smoothest?
didge3 said:
I dropped my phone and it landed on its side bending my volume rocker down the centre, It kept falling out as it no longer fitted properly, inevitably one day I lost the rocker but I bought a replacement online, it was slightly expensive for what it is but in no way costly. You can pry your old one off with something thin, a small blob of adhesive holds in on the the middle of the rocker, and then 1 metal and 1 rubber (?) tab hold it into the phone. The rubber tab is at the bottom of the rocker so pry with something thin from there.
I bought mine http://www.parts4repair.com/products/HTC-Desire-HD-Volume-Button.html there. I choose the cheapest delivery which took almost 2 weeks to the UK. Its up to you whether you choose this option or not. I thought I would just put it out there incase anyone wants to replace their volume rockers.
Click to expand...
Click to collapse
Thank you, but I think my problem is with the volume down button itself, and according the site you linked this case I would have to buy a motherboard flex cable that is about $50...
I´ve been using a silicon case since day one (17. November 2010)
Everything still looks like on day one...
I would send it in to HTC, they can replace the buttons ...
They have outstanding service!
nish77 said:
That may happen in the near future if my phone falls for 2 times or more!...but thats good information @didge3...and why are you still using ARHD 5.2.1 when 6.1.0 is out?But if you prefer sense 2.1 wasn't 5.2.6 the smoothest?
Click to expand...
Click to collapse
Should really update my signature more often! When I posted I was running 5.2.1, and shortly after I bumped up to 5.2.6 but too be honest I was looking at 6.1 and thinking I'm a little bored of Sense so now I'm running MIUI+, a slight change....
Also got this, it's a real shame. The paint is only coming off on the bottom side, and also the actual button is starting to break off the phone at the bottom !
I blame all the reboots into recovery...
Hi alexluckett
alexluckett said:
Also got this, it's a real shame. The paint is only coming off on the bottom side, and also the actual button is starting to break off the phone at the bottom !
I blame all the reboots into recovery...
Click to expand...
Click to collapse
Try Quick Boot from the Market.
Take Care
TheQuest
I'm TheQuest said:
Hi alexluckett
Try Quick Boot from the Market.
Take Care
TheQuest
Click to expand...
Click to collapse
Haha, I was just kidding in my post ! I use Advanced Power Menu!
Thank you though anyway!
Mine fell off completely, new one off ebay hopefully.
voltron2k11 said:
I´ve been using a silicon case since day one (17. November 2010)
Everything still looks like on day one...
Click to expand...
Click to collapse
Yeah, me too. A good silicon case is certainly worth it and for me the phone feels better in hand. I use this very one (from this review).
the volume rocker is one weak link in an otherwise excellent phone,,
barely a month after i bought a new DHD, and my "" vol - "" aint working !
have to use software to adjust vol,,,,
Agree, a good case is the answer. Got a nice case of play.com. It's a exspect case paid about £6, bargin, kept mine safe for months now. Give a look...
http://www.play.com/Mobiles/Mobile/4-/17123125/Exspect-HTC-Desire-HD-Tough-Silicone-Case-and-Screen-Protector-Black-/Product.html
Sent from my Desire HD using XDA App

Anyone having a loose power button?

Been having problems with my power button feeling a little too loose for comfort. It's alright when I try and click it and all, but it doesn't feel as solid as my home buttons or the volume buttons.
Sent from my Sterilized and Clean GS3
Very common with all GS3 models.
Samsung has been improving, but they don't really have the best build quality.
Sent from my SCH-I535 using xda app-developers app
yes. my first S3 had a bad radio so they sent me another. this replacement had a very loose power button and I had to insert little pieces of paper in my case (UAG) in the power button cutout for me to be able to push the button. this was still very finicky. still too hard to press, but an extra piece of paper made my phone constantly reboot. I finally called verizon and told them that my power button fell off (lie) and that I put it back in and it was all loosey goosey. they sent me another replacement and the button works great. no complaints now.
david_hume said:
Been having problems with my power button feeling a little too loose for comfort. It's alright when I try and click it and all, but it doesn't feel as solid as my home buttons or the volume buttons.
Click to expand...
Click to collapse
Well, I had one fall off, and I had one "CLN" (Certified Like New) come in with the power button in the bottom of the box and before I could get it working the volume rocker fell off. I'd have to say it was not a good day for glue in the re-certify facility! :silly: I shipped it back to them with both buttons taped to the back of the device.
I talked to a supervisor and had my phone replaced with a new one after three strikes. This one is working like a champ!
One thing: a lot of the better cases and holsters (like all the Otterbox models, for example) have 'captive' covers over both the power button and the rocker, so unless you're into changing batteries a lot or have a crack-flashing habit, you're probably saving yourself a bit of headache(s) by investing another $20-$35 in a decent case. Personally, after having an Otterbox "Defender" strapped onto my hip (previous Moto Bionic), I went with the "Commuter" series case this time. KoolKase makes a good holster for that model (Otterbox "Commuter"), but I've only seen it on ebay for about $10.

[Q] Dilex Pro button issue?

I'm considering getting the Seidio Dilex Pro for my Note 4. I've read / watched lots (LOTS) of reviews on this case and, in general, people seem to really like it.
I went to Amazon to order one, though, and found a handful of folks that reported a problem with the buttons. Specifically, they said that the case, itself, presses on the power and volume buttons and causes them to activate at inopportune times, or to stick "on" in the case of the volume button and turn the volume all the way down, rather than just down one click. Here are some examples:
(Sorry; I don't have enough posts to include links yet. Try searching Amazon for "seidio dilex pro note 4 white".)
Most of the reviews that I've encountered don't mention this issue. In fact, some of the best written / best filmed ones specifically describe the opposite - that the button feel is good. I know that there's always some bottom-feeder who will give a "1" rating to any product, but the negative reviews on Amazon are pretty thoughtful and quite consistent. Oddly, I haven't seen any middle-of-the-road reviews on the button feel; people either compliment them or say that they single-handedly ruin an otherwise good case.
My question for folks who have a Dilex Pro for their Note 4:
QUESTION: Have you had any issues with the case activating / sticking the power and volume buttons - and what color case do you have?
I ask about the color because I was originally looking at the white case, but apparently it has a different finish than the other colors (per other users, and per Seidio customer support). I don't know if this is just a difference in the coating, or if the actual plastic shell is different. It may be that the white case is problematic, whereas the other colors are not. Just a thought.
Thanks in advance for your help.
Well I received my blue dilex pro today. Seidio is usually one of my favorite brands, but I didn't even keep the case on one minute. The case and kickstand felt great but the buttons are literally unusable. The power button will activate if you barely touch it and omg the volume buttons: the up button works with the force of about a ton and the down volume button just doesn't work at all on my case. I honestly don't see how such a huge flaw could make it pass testing I'm contacting support now for a revised case or a refund asap.
Uh oh...
Dagnabit! I just ordered one two hours ago.
I've been hemming-and-hawing over this case for a week because of the widely varied reviews. I decided to **** or get off the pot today, so I had a chat session with Seidio customer support on their web site to ask what the deal was with the button issue. They said that they hadn't heard of it, and suggested that cases with button problems were probably due to manufacturing errors, which they would replace under warranty.
Two questions:
QUESTION 1: Do you feel that the button issue with your blue case is a manufacturing error, or a design flaw?
QUESTION 2: From what you can see, do you think it's reasonable to fix the problem at home (say by trimming the case with a Dremmel) without destroying it?
Man, I wish there was somewhere around here to look at cases first-hand. I went to 7 stores in the mall last week, and there were maybe 5 different cases for the Note 4 among them.
Thanks for your reply. I'll post an update next week when mine arrives. In the meantime, fingers crossed.
Which carrier's phone?
One more thing:
QUESTION 3: What carrier (if any) did you buy your Note 4 from?
I ask because I've been reading about the Verizon microphone placement issue. Apparently Verizon moved one of the mics relative to the other carriers, which lead to a lot of 5 star / 1 star splits in the reviews for a bunch of cases. I see that most case manufacturers have fixed that issue by widening the mic cutout, but I wonder whether there is a difference in the button placement, too, that accounts for the sporadically-reported DILEX Pro button issue.
FWIW, I have the AT&T version. I can get out my Vernier caliper and measure the buttons, if anyone is interested (and if I can find it in the... garage?... basement?).
mcmannion said:
One more thing:
QUESTION 3: What carrier (if any) did you buy your Note 4 from?
I ask because I've been reading about the Verizon microphone placement issue. Apparently Verizon moved one of the mics relative to the other carriers, which lead to a lot of 5 star / 1 star splits in the reviews for a bunch of cases. I see that most case manufacturers have fixed that issue by widening the mic cutout, but I wonder whether there is a difference in the button placement, too, that accounts for the sporadically-reported DILEX Pro button issue.
FWIW, I have the AT&T version. I can get out my Vernier caliper and measure the buttons, if anyone is interested (and if I can find it in the... garage?... basement?).
Click to expand...
Click to collapse
I think that all versions of the note 4 have identical button placement with the exception of the mic. As far as the button issue i contacted support and they basically claimed it was an unheard of issure when clearly its not check amazon reviews and a few other sites for proof. i myself have never modified a case but I guess if you had the right tools to cut buttons i might not be a hard fix. My problem is that this case retails for 35 bucks and has such common flaw and seidio is ignoring it. My brother has the beyondcell tri sheild case with metal kickstand and its more akin to the older active/dilex case with silcone instead of tpu that 10 buck case beats the pants off of the seidio. Its sad because i really like the design of the case but that button issue is unforgiveable. Hopefully its a bad batch and yours will be better than mine was.
I can't speak about the Dilex but I just got my Convert add on kit to turn my Seidio Surface case into the Convert model and I'm extremely disappointed that the Convert button covers activate so easily. I had a problem accidentally turning the ringer volume off handling the phone using just the Surface case which has no button covers and was expecting the Convert button covers to provide enough resistance to prevent that problem just like every other case with button covers that I've owned did. The Convert button covers provide zero resistance. I hadn't considered the possibility it may be a manufacturing defect until reading this thread so I will call Seidio's Tech Support to inquire about that.
This is my first experience with Seidio products and it will definitely be my last. Returning/exchanging an item purchased from their webstore is an absolute nightmare so if you want a Seidio product buy it on Amazon (and the cost will probably be considerably less too). From my experience Seidio products are way too expensive for what they are. You know going into it how much they cost but until you receive the product you don't know what you're actually getting. I obviously don't mind paying a premium price for a premium product and compared to other highly protective cases I've owned this Seidio falls far short of a premium product despite it's ultra premium price.
mcmannion said:
QUESTION 2: From what you can see, do you think it's reasonable to fix the problem at home (say by trimming the case with a Dremmel) without destroying it?
Click to expand...
Click to collapse
Do they seriously suggest trimming the case, or any case for that matter, with a Dremmel as a solution? ?
iridaki said:
Do they seriously suggest trimming the case, or any case for that matter, with a Dremmel as a solution?
Click to expand...
Click to collapse
No; I'm just asking.
I'm looking to buy one, good case and use it for the life of the phone, which hopefully will be many years. I apologize if this is blasphemous on the Accessories thread, but I'd like to avoid buying a dozen cases, trying each one for 5 minutes, then tossing 11 of them in a drawer until they finally end up in a landfill. If this is an otherwise good case and I can remove a bit a excess material without destroying it, that's cool with me. I have the tools, I have the time, and the other attributes of the case seem to fit what I'm looking for.
The above notwithstanding, I hope it just works out-of-the-box. Especially given the growing list of posts (including on this thread) about the difficulty of working with Seidio's customer support, I'd prefer not to have to deal with them on a warranty claim. Fortunately, I did as mti msy recommended and ordered from Amazon, who has always been exceptional at handling the rare problems I've encountered.
The case should arrive today or tomorrow. I'll post an update after trying the fit and, if necessary, fixing or returning the case.
mty msi said:
...so I will call Seidio's Tech Support to inquire about that.
Click to expand...
Click to collapse
Would you mind sharing your experience when you're done talking with Seidio?
I agree with your sentiments about paying more for a better product. As I get older, I'm realizing that part of the "product" is the technical and customer support that goes along with it. Perhaps an immoble, plastic cell phone case isn't the type of thing that one would typically expect to need support for, but when something goes wrong with a $50+ Convert kit, it makes a difference whether the company stands behind their work or not.
FWIW, I've contacted Seidio twice in the past week for pre-sales support, once by email and once by chat. In both cases, they responded promptly, albeit tersely. So far, I'm satisfied. That said, it sounds like others are having a different experience after-the-fact. It'd be helpful to know how your call goes, for future reference. Thanks.
Wow, the buttons really ARE terrible
My DILEX Pro case just arrived in the mail, and the aforementioned button issue definitely exists on this one. As gcforreal said above:
gcforreal said:
the buttons are literally unusable... I honestly don't see how such a huge flaw could make it pass testing
Click to expand...
Click to collapse
I concur.
From looking at the case with a magnifying glass, I am also convinced that this is not a manufacturing problem, but rather a design flaw. Specifically, the material that attaches the button covers to the rest of the case is too thick and/or too rigid. As a result:
Pressing the button covers is exceedingly difficult, because doing so flexes the entire TPU inner case around the whole button area
Correspondingly, pressure on the TPU case anywhere around the button covers pushes on the covers themselves, thus activating the phone's buttons underneath
Imagine if the keys on your computer keyboard were connected to each other, as well as to the frame of the keyboard itself. You'd have to push really hard to get any key to activate and, when you did, you'd end up hitting all the keys in the vicinity. There must be multiple versions of this case in the wild, otherwise anyone who wrote a review would have commented on this issue. The problem is so severe that you couldn't just "not notice".
Beyond the immediate inconvenience, this is a real shame in general, because the DILEX Pro seems like a nice case otherwise. It's thin, fits well, the two piece design seems functional, and the holster feels bullet proof. I think it would meet my needs, if only the button covers didn't render the phone inoperable. I'm going to think on this while my camera battery charges, then post some photos and decide whether I want to try to modify the case into something useful or just send it back.
Light at the end of the tunnel
OK, I've been fiddling with the case for a while, and I'm leaning towards keeping it. I like its good features even more, now that I've had a chance to work with them (I'll post a broader review later in the week). And, to the topic at hand, the button covers have become borderline usable, albeit capricious. I don't know if it just takes a while for them to break in, or if it's the fact that the phone has been sitting next to the exhaust port on my laptop and the TPU is all warm and soft (as it will be after being in my pocket during regular use, if the bus girl in Ferris Bueller is any authority on the matter).
The decision now is whether to leave the inner case as-is, or to slice the button covers. I did an experiment using an old case, which I'll explain below.
To recap, the problem as I see it is that the button covers are too rigidly attached to the rest of the inner case. I'll include two sets of photos:
Photo set 1: Unadulterated DILEX Pro for Note 4 inner TPU case
Photo set 2: Modified Galaxy S4 one-piece TPU case
The first set is to illustrate the button issue, as best as I can with still photos. Even with the macro setting on my camera, it's hard to zoom in as closely as I can by just holding the case up to my eye. Still, I think you'll get the idea.
The second set shows my old S4 TPU case with 1) the volume button covers intact, and 2) with three sides of the power button cover severed from the rest of the case. I'd contemplated doing this years ago when I was actually using the S4 TPU case, but never wanted to wreck it, just in case it didn't work. In retrospect, I should have. Slicing the sides of the button makes it WAY more usable. The feel is great, and the attached edge is still firm enough to hold the button cover "flap" in place. I'm leaning towards doing the same with the DILEX Pro inner case - especially because it has the outer PC shell to help hold the flap in place and prevent it from getting loose / snagged over time. But, I'm going to chill overnight, and maybe for a few days, before doing anything rash (and forfeiting any possibility of returning this costly case for a refund, if I decide to go that way).
Here's the pics. Notice how well-attached the DILEX Pro (black) button covers are to the rest of the case. There is a gap on each of the short ends from the factory, but the long edges still have a LOT of contact:
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===========================================================================
Now, here's the old S4 case. Firstly, observe how thin the "moat" is around the volume button covers. The material is noticeably thinner than the case or button covers themselves, allowing the button covers to move relatively independently of the rest of the case. They're still stiff, but acceptable.
Afterwards, see the power button cover, where I've cut around three sides to make it into a flap. It actuates very nicely when pressed, and even the relatively thin amount of TPU along the one remaining edge holds the flap firmly in place.
===========================================================================
I'll let you know if I decide to keep the DILEX Pro intact, cut it, or return it.
I owned 2 of the Dilex cases for the Note 4 and returned both due to the button issue. The 1st review on Amazon (December 17, 2014) is a one star because of the button issue and the reply by Seidio on that post is that they are not aware of the issue. For the first month and a half Seidio replied to the one star ratings on Amazon stating that they are not aware of the issues with the buttons.
Seidio is in fact aware of the button issue and has been aware of the issue ever since the case was released in late November 2014.
mcmannion said:
Would you mind sharing your experience when you're done talking with Seidio?
I agree with your sentiments about paying more for a better product. As I get older, I'm realizing that part of the "product" is the technical and customer support that goes along with it. Perhaps an immoble, plastic cell phone case isn't the type of thing that one would typically expect to need support for, but when something goes wrong with a $50+ Convert kit, it makes a difference whether the company stands behind their work or not.
FWIW, I've contacted Seidio twice in the past week for pre-sales support, once by email and once by chat. In both cases, they responded promptly, albeit tersely. So far, I'm satisfied. That said, it sounds like others are having a different experience after-the-fact. It'd be helpful to know how your call goes, for future reference. Thanks.
Click to expand...
Click to collapse
Because my Convert rugged skin is so poorly designed I decided to send it back rather than call tech support. The holster is a disaster too. I tried to use it for the first time today and when I bent over to tie my shoes the holster broke loose from the belt clip causing the phone to fall on a tile floor. I can't believe how flimsy and easily detachable the clip on the holster is. As far as I am concerned Seidio products are pure trash sold at ridiculous prices.
mty msi said:
the holster broke loose from the belt clip causing the phone to fall on a tile floor
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Oh, that sucks. I was actually bummed that I couldn't get the CONVERT-style holster with the detachable belt clip on the DILEX Pro. It's a great idea; I'm sorry that it doesn't work better, in practice.
Did the CONVERT case at least protect the phone from the floor?
FWIW, it was a tile floor that did in my last phone. After multiple drops with no case on carpet, wood, concrete, and asphalt, the corners were looking pretty well used. One drop on the tile, though, and the screen splintered (hence my new phone and corresponding obsession over getting a decent case for it). Maybe it was just the straw that broke the camel's back, or maybe it landed just right (or just wrong, I guess). But, from watching the fatal fall, seemingly slow motion, the tile appeared to be less forgiving than the sidewalk and driveway.
Baxbag said:
I owned 2 of the Dilex cases for the Note 4 and returned both due to the button issue. The 1st review on Amazon (December 17, 2014) is a one star because of the button issue and the reply by Seidio on that post is that they are not aware of the issue. For the first month and a half Seidio replied to the one star ratings on Amazon stating that they are not aware of the issues with the buttons.
Seidio is in fact aware of the button issue and has been aware of the issue ever since the case was released in late November 2014.
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Hmm, that's discouraging. Denying the problem certainly isn't helping Seidio's reputation - which, coming into this, I understood to be good. Maybe their internal leadership is slipping, along with the products.
If you find yourself with a 3rd DILEX Pro at some point, give it a good workout for a few days before returning it (assuming that you like its other features). The buttons on mine are definitely breaking in. I manhandled the inner case during the first day in an effort to weaken the material around the buttons, then have been using it normally since then. The volume buttons are behaving pretty normally at this point. The power button is still ultra-sensitive, but I'm working on it. I'm also not experiencing the problem anymore of pushing on the outer case and having the pressure activate/stick the buttons. It's not perfect yet, but it's on a good trajectory.
mcmannion said:
Oh, that sucks. I was actually bummed that I couldn't get the CONVERT-style holster with the detachable belt clip on the DILEX Pro. It's a great idea; I'm sorry that it doesn't work better, in practice.
Did the CONVERT case at least protect the phone from the floor?
FWIW, it was a tile floor that did in my last phone. After multiple drops with no case on carpet, wood, concrete, and asphalt, the corners were looking pretty well used. One drop on the tile, though, and the screen splintered (hence my new phone and corresponding obsession over getting a decent case for it). Maybe it was just the straw that broke the camel's back, or maybe it landed just right (or just wrong, I guess). But, from watching the fatal fall, seemingly slow motion, the tile appeared to be less forgiving than the sidewalk and driveway.
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Thankfully the convert rugged outer skin did protect my phone from any damage when it dropped on my tile floor face down. I find it ironic the only time I've had the phone drop was when I tried to use the unusable Convert holster. The piece that attaches the holster to the belt clip is so inferior the slightest pressure against the phone will cause it to detach from the belt clip causing the phone to fall. I can't even believe any case manufacturer would release something that bad. Be glad you didn't get the Convert holster as it is a piece of junk.
Something interesting that I just noticed on Amazon is that the ratings for the case and holster combo are all 4 stars (this is what I bought and have no issues) and the case when reviewed by itself seems to have issues. I bought this because the dilex for the S5 was my favorite case. I like how they reduced the thickness on the case for the note 4 but they used a lighter she'll material than what I expected. I've dropped it several times on carpeted floor and I've had no issue so it seems strong enough while staying thin. The button issue is non existent for me but something I've noticed is that there isn't a proper cutout distance for the volume buttons like there is on the power button side. My case bows out around the side with the volume buttons but they do not activate and are not sensitive unless I touch them. Power button works as advertised. I have the black case on the black tmobile Note 4.
AlkaliV2 said:
Something interesting that I just noticed on Amazon is that the ratings for the case and holster combo are all 4 stars (this is what I bought and have no issues) and the case when reviewed by itself seems to have issues.
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I noticed that, too. Unfortunately, I got the combo and it has the button issue. On the good side, I don't have cutout/bow issue around the volume buttons that you describe. There's got to be a manufacturing quality control problem at play here. There's too much variability in the feedback for this to be just a matter of individual preference.
mty msi said:
The piece that attaches the holster to the belt clip is so inferior the slightest pressure against the phone will cause it to detach from the belt clip causing the phone to fall. I can't even believe any case manufacturer would release something that bad. Be glad you didn't get the Convert holster as it is a piece of junk.
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I've been looking at getting the CAPSA holster (http://www.seidioonline.com/samsung-galaxy-note-4-capsa-touchview-holster-p/hl4ssgt4ast.htm) - I'm just wondering if yours has the same locking switch mechanism on the inside of the holster for locking the belt clip in place. Probably a stupid question, but I thought I'd ask - if it has this switch, are you sure it was locked?
Kinsman-UK said:
I've been looking at getting the CAPSA holster (http://www.seidioonline.com/samsung-galaxy-note-4-capsa-touchview-holster-p/hl4ssgt4ast.htm) - I'm just wondering if yours has the same locking switch mechanism on the inside of the holster for locking the belt clip in place. Probably a stupid question, but I thought I'd ask - if it has this switch, are you sure it was locked?
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Absolutely certain it was locked.

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