I have a moto g 8gb. It is rooted and i am using infusion custom rom (and have been for the past month). Yesterday, my wifi started being faulty. It works perfectly (though a bit slowly) for internet browsing on google chrome, and i can send hangouts fine. However, when i try to download or update an app from google play store, it doesnot download. It tells me it is downloading but after about 5min it says could not download. I also cannot connect to the internet in any games eg. candy crush and my instagram feed does not refresh. This occurs at home and work so i know it is not the wifi provider. Also, when i switch to 3g the apps begin downloading straight away.
I have tried rebooting my phone many times. I have tried lots of wifi fixer apps none of them help. My phone thinks it is connected but only chrome and hangouts works. I tried a factory reset then a TWRP restore to no avail. PLEASE HELP
Dealing with this problem for a while now. Nexus 5, Android M, everything always updated to latest. Approx 50% of the time none of the pictures are loading (app icons, screenshots, album covers in music). Appears only when connected to home wifi (never actually tried on other wifi connections).
Turning on VPN on phone solves the problem.
Using cellular internet solves the problem.
Clearing cache of Play Store and any other in-system changes on apps doesn't solve the problem.
Changing DNS to Google's doesn't solve the problem.
What else should I try?
I can connect to the wifi in my office at work. I can browse the internet with chrome and I can even perform a speed test with the speedtest app. However, I cannot download or update apps from the play store. I can do these things via network data. A co-worker has no problem with her GS6 on the same network. Anyone else having this problem?
Nope. And works fine on other WiFi networks?
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---------- Post added at 12:04 AM ---------- Previous post was at 12:02 AM ----------
Most likely being blocked by firewall or the like but that doesn't explain why your colleague can use fine
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Haven't tried any other network yet, but I will this evening. Also need to mention another co-worker got a GS7 yesterday and is experiencing the same problem as me. He didn't mention another network and I realize that will be an important piece of information.
Would a firewall allow me to browse and speedtest?
Mine has the exact same issue. It simply won't use wifi for apps other than Chrome. I tried doing some recovery mode steps I found on another site, but to no avail. I have tried it on my network at work and then my home network and still the same. I am going by the Verizon store tomorrow to hopefully get it resolved, unless someone in this arena knows what to do.
Same here. Got my S7 yesterday and 1. Play store will not download apps on wifi but I can browse surprisingly. 2. It seems my wifi signal is weak. I have tried using both my 5 and my 2.4 off my router. Same issue. Taking it tonwork today to see how it does.
Update, but no solution. I am able to do everything on my home wifi network. However, my office network WILL allow me to browse with chrome, do a speedtest, DOWNLOAD apps from Amazon. It will NOT let me download or update apps from the play store and it will not let me stream from Pandora.
Does this make sense to anyone?
My wifi issue is a bit different. It seems to randomly connect/disconnect me at work, but my home network is fine. Never had an issue before this phone.
I had a similar issue and a reboot of my router fixed it..The issue was most notable when downloading from the market
Maybe we don't go to work. Problem solved. lol
Had the same problem as you guys, found this on another site posted in 2014 by djsusant - worked for me
1. SWITCH OFF YOUR MOBILE DATA.
2. SWITCH ON YOUR WI-FI.
3. SWITCH ON FLIGHT MODE.
4. RESTART YOUR PHONE. (KEEP ACTIVATED FLIGHT MODE & WI-FI)
5. AFTER RESTART DON'T SWITCH OFF FLIGHT MODE.
6. OPEN GOOGLE PLAY. WAIT FOR OPEN.
SEE IT WILL OPEN GOOGLE APPS
7. NOW YOU CAN SWITCH OFF FLIGHT MODE.
Hope that helps
kmyers8807 said:
Had the same problem as you guys, found this on another site posted in 2014 by djsusant - worked for me
1. SWITCH OFF YOUR MOBILE DATA.
2. SWITCH ON YOUR WI-FI.
3. SWITCH ON FLIGHT MODE.
4. RESTART YOUR PHONE. (KEEP ACTIVATED FLIGHT MODE & WI-FI)
5. AFTER RESTART DON'T SWITCH OFF FLIGHT MODE.
6. OPEN GOOGLE PLAY. WAIT FOR OPEN.
SEE IT WILL OPEN GOOGLE APPS
7. NOW YOU CAN SWITCH OFF FLIGHT MODE.
Hope that helps
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Click to collapse
Thanks , I tried that when I got to work. It didn't help. I found out that I can download and stream from amazon music but I cant download or stream from the play store or pandora. I wish I knew more about networking, I'd check the settings on our routers.
Having similar problem on home wifi. I have reset home router. I can download and update if I turn off wifi. With wifi on I can browse with chrome. Have to keep turning wifi on and off to do things.
have the same issue except it will work at the store I purchased at but not at home. Tried every remedy but factory reboot so far. There is a great signal to the phone at home but won't download any apps. Facebook etc seem to come in but I didn't purchase this phone for FB. Any help will be appreciated as Samsung reps have been no help.
Pandora isn't working on mine either, not sure if it's a wifi issue only as service is very poor here (much worse than the old G3, tradeoff for battery I spose) so cannot isolate the cause. Will do later. The steps above didnt fix it.
No Pandora and not being able to read the SD card from cpu will probably be deal breakers for me if they aren't fixed within the 30 day trial. Shame, because there's a lot to like with it.
I can say just one thing - at least on the 802.11n networks the signal reception is much lower than e.g. on Sony Xperia Z3 compact .... that is little disappointing .... I was kinda hoping that brand new super ultra class phone with a/b/g/n/ac modem will have also super ultra good signal reception ...
I have the edge and I'm experiencing similar issues. I've also noticed that backups and even ones through Google photos will not work on wifi.
My previous response seems to be only temporary. Ive been doing the DNSet app and it works. So it looks like something on googles end, hopefully they fix it soon
I bought a GS7 edge and have faced the same issues. Unable to download/update any apps via wifi at home. Using a netgear AC router. All my other devices work fine. I've tried restarting the router. Didn't help. Tried both 2.4 and 5G connections as well. What's weirder is the phone works flawlessly on other wifi networks (school and the best buy store I bought it from when I went back to talk to them about it, it even worked off a tethering connection off the rep's phone)
Try switching wifi secirity from AES to TKIP. It helped me with S6 wifi issues
UPDATE
ashabaik said:
I bought a GS7 edge and have faced the same issues. Unable to download/update any apps via wifi at home. Using a netgear AC router. All my other devices work fine. I've tried restarting the router. Didn't help. Tried both 2.4 and 5G connections as well. What's weirder is the phone works flawlessly on other wifi networks (school and the best buy store I bought it from when I went back to talk to them about it, it even worked off a tethering connection off the rep's phone)
Click to expand...
Click to collapse
UPDATE (3/15/16)
So we were able to fix the issue as of last night by changing the advanced settings of the network we were connected to on the phone to static IP. This fixed the google play app issues but oculus apps still wouldn't download. We then turned off enhanced 4G LTE and that seemed to remedy it. Phone as of now works fine, hoping this doesn't cause anything else but will be talking to store reps about this soon.
Googled links acknowledging WiFi issues but nothing here? I can't be the only one. Best solution I've found until LG fixes in an update is to run DNSet from the play store. It changes DNS servers for phone to Google's.
Summit1 said:
Googled links acknowledging WiFi issues but nothing here? I can't be the only one. Best solution I've found until LG fixes in an update is to run DNSet from the play store. It changes DNS servers for phone to Google's.
Click to expand...
Click to collapse
Honestly, I've had no issues whatsoever with my WiFi
Long live doodoo
I've had wifi drop pretty frequently to the point i have to turn off data in my home.
I changed my home router to use OpenDNS rather than my ISP's DNS servers, which seemed to fix the issue, but after a while the problems have returned. I've tried booting to recovery and clearing the cache. Right now running DNSet app is a workaround that's working.
I have a Nexus 7 2013 tablet running same 6.0.1 Android and have no issues with it, which leads me to believe the problem is not my router but the LG G5 device.
The saga continues . . . my wife's Samsung Galaxy S6 has worse problems than my LG G5. Hers won't even download or update apps on Play Store. Sometimes Facebook just "spins" trying to update. Meanwhile my Nexus 7 never has had the slightest problem, and all three devices are running Android 6.0.1.
I reset my Belkin AC1200FE Dual-Band Wireless Router to factory settings and reconfigured the 2.4 and 5Ghz access points. I then went on both our phones to "Backup & Reset / Network settings reset" and did that. So far, so good.
My WiFi is slow as well. I went from 171mbs to 30 mbs. I can't figure our what would cause this. What's the difference between my old M9 and the G5
I'm thinking it's Android 6.0.1 affecting certain devices. My wife's Galaxy S6 had zero issues before updating to Marshmallow.
BR7fan said:
My WiFi is slow as well. I went from 171mbs to 30 mbs. I can't figure our what would cause this. What's the difference between my old M9 and the G5
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Click to collapse
I was having the same painfully slow wifi issue on my home network. It was "Return of the Slowskis". Turned out to be using Duel Band Router. What I did to resolve my issue was make my router 2.4GHz: g, n.... 5GHz I set to AC only. Each has with different names as well. Then I reset the phone's network settingsbto make sure cache was dumped. Restarted the phone.... Set the phone to 2.4GHz and off to the races I go.
Hi there, since a few days ago I can´t download certain apps from the play store while being connected to my home Wifi (I can download them using 3G but I don´t have a big data plan).
For example I can download Facebook app but Instagram gets stuck in downloading forever.
This issue happens for any phone connected to my home network, tried:
Nexus 5x - Android 7.0 and 6.0.1
Nexus 4 - Android 5.1
Moto X Style - Android 6.0.1
Also tried:
Clearing cache and data of every related app (google play store, play services, downloading manager).
Factory reset
Restarting router
Reset to defaults the router
Disabling IPV6
Enabling IPV6
Using Guest session in the router
Changing date and time of the phone, router, etc
My router is a DLink DSL-2750B and my ISP is Wind Infostrada Italy
Thank in advance!
alvarom.rod said:
Hi there, since a few days ago I can´t download certain apps from the play store while being connected to my home Wifi (I can download them using 3G but I don´t have a big data plan).
For example I can download Facebook app but Instagram gets stuck in downloading forever.
This issue happens for any phone connected to my home network, tried:
Nexus 5x - Android 7.0 and 6.0.1
Nexus 4 - Android 5.1
Moto X Style - Android 6.0.1
Also tried:
Clearing cache and data of every related app (google play store, play services, downloading manager).
Factory reset
Restarting router
Reset to defaults the router
Disabling IPV6
Enabling IPV6
Using Guest session in the router
Changing date and time of the phone, router, etc
My router is a DLink DSL-2750B and my ISP is Wind Infostrada Italy
Thank in advance!
Click to expand...
Click to collapse
Hello
This looks like a problem with your wifi as you have the same issue with different devices.
Maybe you can contact your ISP or try to get your router fixed
Thread closed