Can't unlock my Phone - Xperia Z5 Q&A, Help & Troubleshooting

Since one month i have the Xperia Z5. It is a great phone. But today its randomly restarts. I thought it was because my phone overheats. After the restart i cant unlock my phone. After i put my screen pattern the screen gets black and im back at the lock screen. Sometimes comes a pop up : Systemui closed unfortunately.
My Xperia Z5 has some apps. No root no bootloader unlocked
I tried with the xperia program. It doesnt fix the issue
Thanks for all help

Got the same issue. After I did the xperia system update...can't figure out how to solve it..

Did you tried to boot in safe mode?
Or open the sim cover there is a button keep pressing it till the phone turn off and try.

Yes i did boot the phone in safe boot same issue
Also the sim cover removed nothing changed

Blacksoni33 said:
Yes i did boot the phone in safe boot same issue
Also the sim cover removed nothing changed
Click to expand...
Click to collapse
Inside the compartment where the sim and SD card sir, there is a small yellow button, push and hold this in using a paperclip or similar, wait until the phone vibrates, then you can power it up again, using the normal power button

Related

[Q] Desire S won't start after factory reset

The problem is the following: suddenly the device froze, and I waited quite alot before pulling out the battery. After that it would not start: it showed the HTC logo, over a white background, then, a black background with a sound and that was it.
I triede to reset it contless times withh no succes.
So I went into bootloader and made a factory reset, it worked but again the phone froze completely. What do I do now?
Edit - new info: now sometimes it starts after it freezes, and sometimes I have to pull out the battery, something is definetely wrong here...
Have try to flash ruu
Sent from my HTC Hero using XDA Premium App
No, I haven't tried to flash any RUU, I'm on the original ROM.
No more frezes since last freeze last night an hour after i started this topic; I reinstalled some apps but not as much as before; hope I'm lucky and things stay like this....
Anyone else had problems similar to this?
j1mmy said:
The problem is the following: suddenly the device froze, and I waited quite alot before pulling out the battery. After that it would not start: it showed the HTC logo, over a white background, then, a black background with a sound and that was it.
I triede to reset it contless times withh no succes.
So I went into bootloader and made a factory reset, it worked but again the phone froze completely. What do I do now?
Edit - new info: now sometimes it starts after it freezes, and sometimes I have to pull out the battery, something is definetely wrong here...
Click to expand...
Click to collapse
Exactly the same thing happened to mine this morning - it froze during normal operation (after six weeks of perfect use) I had no response to hardware buttons or screen touches so I was forced to remove the battery in order to reboot it.
It then would boot but each time would stick at the white htc logo screen and then the screen would timeout.
I was dreading that I'd have to try a hard reset just after I'd finally set the phone up as I like it.
so I removed the sd card from the device and rebooted by removing the battery once again
the device then booted normally, so I did a controlled power off, replaced the sd card and it booted fine.
Thankfully all fine so far (two hours later) fingers crossed.
The application that I was using when the device hung was a streaming digital radio apps that was located on the sd card.
Sent from my HTC Desire S using XDA App
j1mmy said:
The problem is the following: suddenly the device froze, and I waited quite alot before pulling out the battery. After that it would not start: it showed the HTC logo, over a white background, then, a black background with a sound and that was it.
I triede to reset it contless times withh no succes.
So I went into bootloader and made a factory reset, it worked but again the phone froze completely. What do I do now?
Edit - new info: now sometimes it starts after it freezes, and sometimes I have to pull out the battery, something is definetely wrong here...
Click to expand...
Click to collapse
The absolutely same symptoms. DS hangs installing new app. Has carried it in service-center. Now I wait for diagnostics results
Did you try to remove the sd card?
Sent from my HTC Desire S using XDA App
ben_pyett
Click to expand...
Click to collapse
For sure.
After the first hangup I have taken out the battery. Then DS hung again showing the HTC logo, over a white background. Then SIM has been removed. SIM were the first suspect. At the very first day of owning DS I have been forced to get new SIM card from mobile provider. Previous card was quite new, only one year old and works normally in Xperia X1i and other phones, but doesn't recognized in DS).
Finally, when I delivered phone in service-center, it was without the SIM and without SDHC cards, but all problems were the same.
Dare I ask was what was the application that you installed?
Sent from my HTC Desire S using XDA App
ReadItLater, but I think that it is simple coincidence. Phone wasn't started even when I managed to make factory reset (Volume Down+Power). After that phone wasn't launched any more.
Needed Hard Reset!
Removed. see duplicate post in more appropriately named thread [URL="http://forum.xda-developers.com/showthread.php?t=1036835&page=3"]http://forum.xda-developers.com/showthread.php?t=1036835&page=3[/URL]
Removing both cards solved it for me today
The frequency of the reboots on mine increased and today it crashed. Hard reset brings it to the white screen + htc logo but no further.
Tried with and without SIM Card, with and without SD card. The only way it will get past the white screen is with both cards removed but then of course, you get to the screen where it tells you to take insert a SIM Card. Doing so, turns the phone off again, but then (for me at least), it was OK to carry on with setting up the phone....which I am now doing...hope this isn't going to be a regular feature.
So far I've only got the stock ROM and nothing clever on it.
kc1 said:
The frequency of the reboots on mine increased and today it crashed. Hard reset brings it to the white screen + htc logo but no further.
Tried with and without SIM Card, with and without SD card. The only way it will get past the white screen is with both cards removed but then of course, you get to the screen where it tells you to take insert a SIM Card. Doing so, turns the phone off again, but then (for me at least), it was OK to carry on with setting up the phone....which I am now doing...hope this isn't going to be a regular feature.
So far I've only got the stock ROM and nothing clever on it.
Click to expand...
Click to collapse
Blimey, thats doesn't sound good
This is the point where I had to perform my first hard reset to re-enable the device.
How many times has this happened to you now and in what timeframe? have you had to do a hard reset before now?
I'd consider getting a new replacement SIM card and even using a different SD card, just so that you can rule them both out of causing the problem and if it happens again then return the device and be confident that its at fault!
If you return the device currently the shop's bound to say that the problem is with SIM and/or SD!
I've had it about 2 months and the involuntary reboots must have happened about 8-10 times starting in a about week 2. A sort of partial reset happened about a week ago (wallpapers and app short cuts disappeared). Then the phone crashed today while dialling into voice mail (Vodafine UK), and rebooted into a black home screen that would report a com.<whatever> error if I tried to get into the settings, or run anything. It would let me power off, but the only way to invoke the hard reset was vol key down when powering up
Today has received the answer from the service center.
They didn't name the reason, but have told that it is a guarantee case. Have suggested to replace the motherboard.
HTC DESIRE S Factory reset doesnt work
Sorry I'm new to this forum:, Hi I need some help please. I managed to unlock boot loader, today than when I was trying to turn s-off. With cmd I wrote on C:\Android this command "fastboot flash boot boot.img" downloaded from dev website viva unsecured boot zip. than since than mobile doesn't restart it just goes on various colours (blue red purple) and freezes.
Can anyone help me please.
Thanks
Petrit
Petrit said:
Sorry I'm new to this forum:, Hi I need some help please. I managed to unlock boot loader, today than when I was trying to turn s-off. With cmd I wrote on C:\Android this command "fastboot flash boot boot.img" downloaded from dev website viva unsecured boot zip. than since than mobile doesn't restart it just goes on various colours (blue red purple) and freezes.
Can anyone help me please.
Thanks
Petrit
Click to expand...
Click to collapse
did you flash a ROM? which one? did you wipe the phones partitions before the ROM flash via recovery?

Black screen & no recovery!!!!

Hi all !!! Sorry for my English but I need your help
I commented what is happening with my phone N5 (which for good and evil is always stock without root or anything, with corresponding OTA updates.)
1- Yesterday afternoon at lunchtime while reading a book in playbooks, I notice that suddenly disappears one line and then appeared intermittently. I close the app and noticed the same thing happening on the screen menu. I shut down the cell and turn on again and I thought it must be an application be kidding. But still does.
2 Also yesterday I happened to change the security on the phone screen. After a while of normal operation, try to turn it on the screen with the button, nothing, the screen goes "black", with light and retrolight turned on but no picture no nothing .
Called the cell to see if it works or is turned off and the phone rings but the screen nothing. Try turning it off and on again by holding the on / off / lock button and the phone restarts, but the screen nothing. In one such attempt to do the above it is seen that managed to turn it off. And I get it on and do a normal boot, except that the picture of my screen is changed to the original. Change the lock screen which was previously using (slip). And it seemed that out or some conflict with the lock. In one of those again pressed the ON / OFF / lock as would normally and it starts all over again.
After I magically back to life, I want to make a full wipe as I think it should be an app that is doing some conflict or something. BUT ....
3I turn off the phone and then press the keys VOLUME UP / DOWN and ON / OFF is normally off, squeezed the first screen with the options but options RECOVERY / BOOTLOADER appears in red I choose RECOVERY give the ok with the key and .... andriod robot appears with the legend below that says something (I do not remember well) without or without controls options appears. So its seems thatI dont have recovery.
After that keep pressing the key ON / OFF and the phone turns off and / or reboot normally. All this I did it again to see if the error reappears and looks that I do not have recovery.
The failure of the screen is increasing. I dont know if they are separate problems or is it all the same problem.
Sorry if I was too long but I need the help of you.
UPDATE Now it seems that the screen died, since I do not achieve to turn it on as before, the light and the retrolight its ok. The phone receives calls and notifications but the screen stills black.
Thanks all.
Matias M 73
the android laying on its back IS the atock recovery.
simms22 said:
the android laying on its back IS the atock recovery.
Click to expand...
Click to collapse
thank you simms22 but I need to fix or understand what happend with the screen first.
:good::good:
Matias M 73 said:
thank you simms22 but I need to fix or understand what happend with the screen first.
:good::good:
Click to expand...
Click to collapse
sometimes things just "derp". itll happen more often if you dont reboot your phone often. also, your phone will be a little bit more responsive if it gets reboot once a day or two.
RMA or fastboot it back to stock, if the screen doesnt turn on afterwards then it looks like a hardware issue, open device and reconnect the display.
republicano said:
RMA or fastboot it back to stock, if the screen doesnt turn on afterwards then it looks like a hardware issue, open device and reconnect the display.
Click to expand...
Click to collapse
Thank you Republicano!!
I think too that its a hardware issue. I already see on you tube problems like mine.
Thanks again!!

[HELP!] Power button stuck on, can't boot!

help me please. my power button is stuck on. when i'm going to boot to fastboot, it keeps rebooting and stuck on google logo. the problem is i'm trying to lock the bootloader because i'm in indonesia so i need to lock it in order to get a warranty. is there a way to stop the rebooting so i can boot it into fastboot without any interruptions? i tried banging this thing to a floor, a table and tried pressing it but no luck. please help me, if i have no warranty i need to replace the entire board, and it costs a lot.
anyway, what the hell, LG? why is a button that fragile and important is really hard to fix?
muhammadbimo1 said:
help me please. my power button is stuck on. when i'm going to boot to fastboot, it keeps rebooting and stuck on google logo. the problem is i'm trying to lock the bootloader because i'm in indonesia so i need to lock it in order to get a warranty. is there a way to stop the rebooting so i can boot it into fastboot without any interruptions? i tried banging this thing to a floor, a table and tried pressing it but no luck. please help me, if i have no warranty i need to replace the entire board, and it costs a lot.
anyway, what the hell, LG? why is a button that fragile and important is really hard to fix?
Click to expand...
Click to collapse
just opened it, and find the mainboard. after that locate the power button. by using a cutter, loose the back metal on the button (there are 2 metal). after u loose it just put it back like the original. put all back together and plug in the charger. it should back to normal now.
Just flick the power button several times quite hard. Did the trick for me
Just install gravity screen.. On /off via proximity sensor..

Xperia Z5 doesn't show "enter the sim code screen"

Hello
Well, my Xperia Z5 broke. Or at least I thought so. But it was just bent a little bit and everything was doing fine. I was using WhatsApp and stuff. This morning I opened the Camera app and noticed that the Camera at the back wasn't working. So I changed to the front camera which was working. When I tried to switch back to the camera on the back it froze. I could press the powerbutton which usually locks the phone it would turn the screen off. When I turned the screen on again by pressing the powerbutton there still was my ugly face looking at me. So I thought maybe just restart it.
That's what I did and it started the boot animation. Everything looked fine. But as soon as it came to the point where you have to enter your sim code I noticed there must be something wrong. It just shows the blue standard xperia Z5 background whichs animations react to my touches. But there doesnt appear an overlay which says "please enter the sim code" or something like that. just the boring blue background. The fingerprint sensor does vibrate like I unlocked the phone but it doesn't show anything.
I already took out the sim and the sd card and Tried to boot it without them. Still just the blue background
Does anyone knows how to fix this or did I f up my mobile phone entirely?
Many Thanks in advance

I will try to answer all the problems of XZ2 :)

Hi , i have working with more than 100 xz2 phones , i got many problems and fix it (google and xda) , so I think I can help you to fix your problem with xz2 asap if u ask me in this post
My exp :
Flash
Unlock
Root
and some small problems...
[deleted]
sinommo said:
Hi , i have working with more than 100 xz2 phones , i got many problems and fix it (google and xda) , so I think I can help you to fix your problem with xz2 asap if u ask me in this post
My exp :
Flash
Unlock
Root
and some small problems...
Click to expand...
Click to collapse
Hello,
My wife's Sony Xperia XZ2 Compact with model number H8324 has an issue with booting or maybe the launcher getting stuck in a loop after getting to the lock screen for a split second.
The phone seems to boot like normal and gets to the lock screen, we are even able to punch in one or two digits of the 4 digit pass code. Then it goes into a loop of the notification bar and back button flickering. From then on the phone is not responding except for the power button which brings up the normal "Turn off, Reboot, and Lockdown" menu. The issue just started out of nowhere yesterday morning and we haven't been able to fix it yet. We haven't done any rooting or custom rom flashing, it's running the official Sony software but it's out of warranty.
Here's a video showing the issue. The video shows the whole boot process but the link takes you to the last part after the logos.
We would love to get some files off it so if there is a way anyone can help us with that we'd prefer it over a hard reset.
Things we've already tried
Turning the phone off and on again
Unlocking the phone in the split second the lock screen works, this is just too short to swipe up and then put in four digits.
Rebooting the phone
Booting while charging
Booting into safe mode (this has the same issue)
Connecting the phone with USB to a pc, the phone is recognized by Windows, but it doesn't share it's filesystem with Windows.
Connecting the ADB to it, alas usb debugging is not yet enabled on the phone
Trying to get into recovery mode, we haven't been able to get into the recovery menu. Googling seems to indicate it might be holding volume up + power button when the phone is off but then it doesn't seem to do anything at all.
We're currently trying to run out the battery of the phone to see if that will resolve the issue on it's own.
If anyone has any idea, we would love to hear it.
mohhom said:
Hello,
My wife's Sony Xperia XZ2 Compact with model number H8324 has an issue with booting or maybe the launcher getting stuck in a loop after getting to the lock screen for a split second.
The phone seems to boot like normal and gets to the lock screen, we are even able to punch in one or two digits of the 4 digit pass code. Then it goes into a loop of the notification bar and back button flickering. From then on the phone is not responding except for the power button which brings up the normal "Turn off, Reboot, and Lockdown" menu. The issue just started out of nowhere yesterday morning and we haven't been able to fix it yet. We haven't done any rooting or custom rom flashing, it's running the official Sony software but it's out of warranty.
Here's a video showing the issue. The video shows the whole boot process but the link takes you to the last part after the logos.
We would love to get some files off it so if there is a way anyone can help us with that we'd prefer it over a hard reset.
Things we've already tried
Turning the phone off and on again
Unlocking the phone in the split second the lock screen works, this is just too short to swipe up and then put in four digits.
Rebooting the phone
Booting while charging
Booting into safe mode (this has the same issue)
Connecting the phone with USB to a pc, the phone is recognized by Windows, but it doesn't share it's filesystem with Windows.
Connecting the ADB to it, alas usb debugging is not yet enabled on the phone
Trying to get into recovery mode, we haven't been able to get into the recovery menu. Googling seems to indicate it might be holding volume up + power button when the phone is off but then it doesn't seem to do anything at all.
We're currently trying to run out the battery of the phone to see if that will resolve the issue on it's own.
If anyone has any idea, we would love to hear it.
Click to expand...
Click to collapse
I think u just need to reinstall rom file with newflasher and stock rom , did u tried it ? with newflasher newest version , u still can keep the personal files and flash stock rom for the phone , then i think this phone will run normal again
If u dont know how to do that , reply comment here , but u should turn off the phone to keep battery well , if u can't turn off the phone , try to press and hold volume up button + power button within 5 sec , phone will vibrate 3 times and totally off
Is there a way to get a stock recovery if somehow the recovery has been deleted?

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