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Zens Wireless Qi Charger

Like many of you, I have been looking for a wireless Qi charger while I wait for the orb to become available. I was interested in the LG charger but it continues to be driven up in price along with the Energizer charger.
Someone on these forums mentioned the Zens charger over at wpcentral and that there was a discount when you use "holiday12". The store is for windows phones (specifically the Lumia 920), but since it is Qi, it of course should work the same. I emailed Zens and asked about the Nexus 4. They responded to me in less than 4 minutes confirming it works with it perfectly. With the great customer service and quick response, I bought 2 for the house.
This was their response:
Hi Dan,
Thank you for your email and interest in our products. The ZENS Single Charger works perfectly with the Nexus 4 as they are both Qi compatible, no need for a extra sleeve.
Best regards,
Team ZENS
Click to expand...
Click to collapse
http://store.wpcentral.com/zens-wireless-single-charger/5A233A12862.htm
They are $48.95 each and you get free shipping over $50. I ordered 2 and with the "holiday12" coupon code, it brought my total to only $83.22.
This charger looks very stylish and does not slant like the Energizer. Our phones are so slick and I don't like having to put something down on the charger just to make it work (or having to rip out a speaker).
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Good info and not a bad deal, but they seem to be out of stock. Bummer.

Cyberdan3 said:
Like many of you, I have been looking for a wireless Qi charger while I wait for the orb to become available. I was interested in the LG charger but it continues to be driven up in price along with the Energizer charger.
Someone on these forums mentioned the Zens charger over at wpcentral and that there was a discount when you use "holiday12". The store is for windows phones (specifically the Lumia 920), but since it is Qi, it of course should work the same. I emailed Zens and asked about the Nexus 4. They responded to me in less than 4 minutes confirming it works with it perfectly. With the great customer service and quick response, I bought 2 for the house.
This was their response:
http://store.wpcentral.com/zens-wir...ntent=js_a_v1&utm_source=js_a_v1&utm_term=top
They are $48.95 each and you get free shipping over $50. I ordered 2 and with the "holiday12" coupon code, it brought my total to only $83.22.
This charger looks very stylish and does not slant like the Energizer. Our phones are so slick and I don't like having to put something down on the charger just to make it work (or having to rip out a speaker).
Click to expand...
Click to collapse
I'm actually still a little hesitant to order these based on information from any CSOs. Those from nokia claim to be based on Qi but there is still quite a number of users complaining about issues with it. Would love to hear an update/review from OP one you get it though.

its $78 now

chiensibut said:
its $78 now
Click to expand...
Click to collapse
You are looking at the multiple device charger. The single charger is $48.
As far as those who are concerned whether it will work correctly or not, the store has a very good return policy and will give free return shipping within 60 days.
I do see now that it is out of stock, but it looks like it still allows you to add it to the cart. When i bought, it showed an availability date of 12/12/12, as if they were not currently in stock then.

Cyberdan3 said:
You are looking at the multiple device charger. The single charger is $48.
As far as those who are concerned whether it will work correctly or not, the store has a very good return policy and will give free return shipping within 60 days.
I do see now that it is out of stock, but it looks like it still allows you to add it to the cart. When i bought, it showed an availability date of 12/12/12, as if they were not currently in stock then.
Click to expand...
Click to collapse
I have it as 78 as well..

http://store.wpcentral.com/zens-wireless-single-charger/5A233A12862.htm
This is coming up $78???

Cyberdan3 said:
You are looking at the multiple device charger. The single charger is $48.
As far as those who are concerned whether it will work correctly or not, the store has a very good return policy and will give free return shipping within 60 days.
I do see now that it is out of stock, but it looks like it still allows you to add it to the cart. When i bought, it showed an availability date of 12/12/12, as if they were not currently in stock then.
Click to expand...
Click to collapse
Now OOS

I know it shows out of stock, but it let me go all the way to credit card payment info. I think they might be accepting orders and will ship when they do get them in stock. Might be worth it since all of these chargers are getting snatched up or price jumps. Plus you get the holiday discount code.

Thanks for this, I picked up the dual charger. I just couldn't buy the Energizer one it's just toooooooo ugly.

Cyberdan3 said:
This is coming up $78???
Click to expand...
Click to collapse
OOOOO I read the OP wrong. I was understanding that someone on the WPCentral that they mentioned it was 78$ on the actual zens website..
Yeah I see it at the right price now.

Purchased and thanked OP
BTW they ship to Canada!

Cyberdan3 said:
I know it shows out of stock, but it let me go all the way to credit card payment info. I think they might be accepting orders and will ship when they do get them in stock. Might be worth it since all of these chargers are getting snatched up or price jumps. Plus you get the holiday discount code.
Click to expand...
Click to collapse
That is indeed what they do. This is what they say when checking out.
Because your order contains out-of-stock item(s) (see above) and orders are held until they can ship complete, we can't guarantee delivery on a specific date. Please choose a shipping method, and we will ship your order as soon as possible. We do not bill until the day your order ships.
Click to expand...
Click to collapse
Tempted to order one for myself. Looks pretty sleek, though I wish there were more technical details...

BUMP!
Back in stock. Mine shipped today.
http://store.wpcentral.com/zens-wireless-single-charger/5A233A12862A.htm

Cyberdan3 said:
BUMP!
Back in stock. Mine shipped today.
http://store.wpcentral.com/zens-wireless-single-charger/5A233A12862A.htm
Click to expand...
Click to collapse
And...out of stock.

Well that was fast
Sent from my Nexus 4 using xda app-developers app

Ordered one
I ordered one as well today. Will post an unboxing experience when it arrives

rellivisit said:
I ordered one as well today. Will post an unboxing experience when it arrives
Click to expand...
Click to collapse
I'll wait . :fingers-crossed:

I’m going wait for these wireless chargers to price around $10-$15 or even $5. It’s still too early stage for this market.

androidtoy09 said:
I’m going wait for these wireless chargers to price around $10-$15 or even $5. It’s still too early stage for this market.
Click to expand...
Click to collapse
Inductive charging requires drive electronics and coils in both device and charger, increasing the complexity and cost of manufacturing.

Thinking of ordering from CaseFanatic..

Here's the case: http://www.casefanatic.com/samsung-2/galaxy-s4/coque-galaxy-s4-heavy-duty-magnetic-locking-metal/
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Thinking of getting the black version. Though I'm wondering if it's safe to order from them, since I've never tried before. Has anyone done so here? Also, I heard they jack up prices by as much as +$20, but I can't find the same item at eBay. If anyone knows a better site to order this from, please share.
P.S. Though I have seen this case for much cheaper at Aliexpress, I'm not ordering from them since they do not support PayPal, and I've heard many horrible stories from dealing with their merchants.
Thanks in advance!

It's at dx-box.com for around $30. And they do PayPal.

I don't see any speaker cut-outs, not sure how that would sound... Other than that, looks like a nice case, not sure if the case would interfere with Wifi and Signal though

jproy12 said:
I don't see any speaker cut-outs, not sure how that would sound... Other than that, looks like a nice case, not sure if the case would interfere with Wifi and Signal though
Click to expand...
Click to collapse
It seems to work the same as the Element Eclipse case (routes the speaker hole to the front of the phone). As for signal, yeah, I'm aware of the issues with aluminum cases/bumpers. I'm willing to risk it since the case just looks so freaking sexy.
Btw, DX-BOX is legit, right? Because I'm ready to pull the trigger.

ArcticZero said:
It seems to work the same as the Element Eclipse case (routes the speaker hole to the front of the phone). As for signal, yeah, I'm aware of the issues with aluminum cases/bumpers. I'm willing to risk it since the case just looks so freaking sexy.
Btw, DX-BOX is legit, right? Because I'm ready to pull the trigger.
Click to expand...
Click to collapse
Keep up updated, since it does look like a nice case! :good:

ArcticZero said:
It seems to work the same as the Element Eclipse case (routes the speaker hole to the front of the phone). As for signal, yeah, I'm aware of the issues with aluminum cases/bumpers. I'm willing to risk it since the case just looks so freaking sexy.
Btw, DX-BOX is legit, right? Because I'm ready to pull the trigger.
Click to expand...
Click to collapse
As legit as aliexpress I'm guessing. I ordered from there before.

I've heard casefanatic is legit. Dx box I've heard of people never getting their items. There was two dudes in the element thread that said they never received their cases
http://forum.xda-developers.com/showthread.php?p=45048835
Sent from my SCH-R760X using xda app-developers app

elflip88 said:
I've heard casefanatic is legit. Dx box I've heard of people never getting their items. There was two dudes in the element thread that said they never received their cases
http://forum.xda-developers.com/showthread.php?p=45048835
Sent from my SCH-R760X using xda app-developers app
Click to expand...
Click to collapse
That's what PayPal is for.

ArcticZero said:
Here's the case: http://www.casefanatic.com/samsung-2/galaxy-s4/coque-galaxy-s4-heavy-duty-magnetic-locking-metal/
Thinking of getting the black version. Though I'm wondering if it's safe to order from them, since I've never tried before. Has anyone done so here? Also, I heard they jack up prices by as much as +$20, but I can't find the same item at eBay. If anyone knows a better site to order this from, please share.
P.S. Though I have seen this case for much cheaper at Aliexpress, I'm not ordering from them since they do not support PayPal, and I've heard many horrible stories from dealing with their merchants.
Thanks in advance!
Click to expand...
Click to collapse
I've seen that case on ebay. Search for "saber s4 case". Looks nice but I have to wonder about how the signal strength may be affected. That and the weight.
What is strange is that a few of the auction descriptions say to take off the battery cover before using the case.

I'm willing to give it a shot. Ordered from DX-BOX two nights ago, and my order is listed as "processing". Already ready to make a PayPal dispute in case things get messy, though I hope it doesn't come to that.
I don't mind the weight either, since I like a bit of heft on my phones anyway and the S4 weighs virtually nothing.
Sent from my GT-I9505 using XDA Premium 4 mobile app

Words of advice. Casefanatic jacks prices up! And dont worry, you will get your order from DX-BOX

Xcor3 said:
Words of advice. Casefanatic jacks prices up! And dont worry, you will get your order from DX-BOX
Click to expand...
Click to collapse
True that. Was really no contest when it came down to the price. Just waiting for my order to be shipped out. Still says "Processing" at the moment after two days.

Well it's been 5 days since my order, and it hasn't been shipped yet. Still says "Processing", when they replied back to my complaint saying they would ship 1-2 days after I sent them my message (it's been 4 days).
Thinking of filing a PayPal dispute if a week passes with no news. Not looking good so far.

UPDATE: Been more than a week since I placed my order, and still no tracking number. "Ray" has responded to my emails but hasn't given me a tracking number yet. I understand shipping delays and everything, but I don't even have a tracking number to work with.
Comment: Hello, I was wondering how long it takes for an order to be
"Processed". I ordered from you 2 days ago, and it still says,
"Processing". I have not received any notification if my item has
already been shipped or not.
hi, i apologize for the inconvenience, we 'll start shipping in 1-2 days
Click to expand...
Click to collapse
Comment: Hello, it's been 2 days since your last email, and 5 days
since I placed my order. It still says "Processing". Why has it not
been shipped yet?
hi,you order has been shipped out in Oct 3, Delivery time 7 - 15 working days
Click to expand...
Click to collapse
Comment: May I at least have the tracking number for my package? I did
pay the extra $2.
hi,you order has been shipped out, i apologize for the inconvenience,China is holiday, we will send tracking number tomorrow
Click to expand...
Click to collapse
Comment: Hello, it's been more than a day now since I last emailed
about my tracking number. On an email before that, you mentioned the
item had already been shipped on Oct 3, but last time you said it was
a holiday in China so I assume it hasn't been shipped yet. But if it
has, may I please have my tracking number now?
I don't have any news about my order. I might have to open a PayPal
dispute if I don't get any news. I don't want to do that, since I'm
still hoping this goes through smoothly and without issue.
Thanks.
hi,I apologize for the inconvenience,for some reason the shipping delays, customs, etc..please wait a few days
Click to expand...
Click to collapse

I think casefanatic can't be trusted
http://forum.xda-developers.com/showpost.php?p=46295553&postcount=313

Ah yes, the old Chinese Holidays, shipping delays and customs excuses
But in this instance, it appears to be true regarding the Chinese Holiday scheduling. See 2013:
http://www.travelchinaguide.com/essential/holidays/calendar.htm
But should still have gotten a tracking number....

Hey guys!
I just ordered a metal battery door replacement for my GS4 from Casefanatic. I have to say it looks absolutely gorgeous, but functionality went down the drain. I get really bad reception with the metal back battery door.
http://www.casefanatic.com/samsung-...s4/samsung-galaxy-s4-metal-back-plate-case-2/
Click to expand...
Click to collapse
That being said, I'm only assuming that their metal cases may give the same problem, but I may be wrong.
On another note, I bought TWO battery doors since they had some sale going on. The battery doors are essentially plastic doors with a thin metal sheet glued onto them. I ordered two black, they sent me one white and one black.
After contacting customer service...
Hello Eugene,
Sorry, it seems we do not have the black frames, so they sent the white frames instead, without notifying me.
If you wish to return them, please return the case, using any standard cheap post $2 - $12, to:
Mod Edit – Some content removed
We will refund you once we receive the case.
Regards,
Charlotte - Casefanatic.com
Click to expand...
Click to collapse
So because of this and the fact that my connectivity gets cut, I will be sending them back.
They are overseas (China), so shipping takes a while. Customer service seems fairly speedy however. I got a response back within the same day, so they don't seem so bad!
Although I have to pay for shipping to refund the thing, at least I'll get most of my money back. Hopefully the refund process goes smooth. I'll let you guys know!
-Gene
EDIT: To the above posts with that whole "Processing" thing on the tracking website. I had the exact same thing. It said "Processing" for about a week, then suddenly showed up at my door. But whatever.. I'm hoping this refund thing goes down smooth...

Still waiting for my item to arrive. At least the tracking number finally works now. Apparently it's still at customs in Beijing. Last update was 5 whole days ago too.

still waiting?
ArcticZero said:
Still waiting for my item to arrive. At least the tracking number finally works now. Apparently it's still at customs in Beijing. Last update was 5 whole days ago too.
Click to expand...
Click to collapse
are you still waiting? i just order from them a case that I couldnt find anywhere else Galaxy Note 4 Verus Iron Shield Metal Bumper + Back Case (blue)
hopping they wont scam me.

Post pictures of the case when you get it please.

People of the UK... I will just leave this here.

http://www.motorola.co.uk/products/motomaker/FLEXR6UK
And also put this here...
UKWELCOME10 - £10 Discount at checkout
And also put this here...
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I'm from Italy and have preordered it from handtec.co.uk; last week they said it would be available since 14 september, but yesterday they told me it will be available in the end of this week/monday 21 (the same date on clove.co.uk).
I've preordered a white/bamboo one. I can't wait for it!

The price seems to be wrong, £399 for 32GB? Standard 32GB pre-order on Clove is 350.
I thought it should be 350 for 32GB (+35 for 64GB)

Ordered mine too Black front with Bambo back.
Also a bit surprised by the £399 for the base model and 9th October delivery date...

johhn said:
The price seems to be wrong, £399 for 32GB? Standard 32GB pre-order on Clove is 350.
I thought it should be 350 for 32GB (+35 for 64GB)
Click to expand...
Click to collapse
Yeah I'm a bit shocked at the price too
It was stated on every site that the price would be £360 on motomaker.

Geordie Affy said:
Yeah I'm a bit shocked at the price too
It was stated on every site that the price would be £360 on motomaker.
Click to expand...
Click to collapse
It's officially on pre-order now.
http://www.motorola.co.uk/products/moto-x-style
Clove still shows 350 quid on pre-order, shame they dont have 64gb on offer.

Geordie Affy said:
Yeah I'm a bit shocked at the price too
It was stated on every site that the price would be £360 on motomaker.
Click to expand...
Click to collapse
Yeah - a bit crappy on the price... but... I've waited long enough

Geordie Affy said:
Yeah I'm a bit shocked at the price too
It was stated on every site that the price would be £360 on motomaker.
Click to expand...
Click to collapse
It was only assumed that it would be £360,
Places like clove & hantec listed it for 359.99 so everyone assumed it would be that on motomaker,
However i see no issue paying the extra £30 to have it customized.

gezzy said:
I'm from Italy and have preordered it from handtec.co.uk; last week they said it would be available since 14 september, but yesterday they told me it will be available in the end of this week/monday 21 (the same date on clove.co.uk).
I've preordered a white/bamboo one. I can't wait for it!
Click to expand...
Click to collapse
Pre-ordered also from them White/Bamboo. Can you check your Order Status, mine is On-Hold, not sure what does that means, can you check it from your Order History?

I'm torn between ordering the bamboo at handtec or the normal black one at amazon. Last year a friend had to change his bamboo Moto x twice (back kept coming off). Don't know how easy would be an exchange at handtec.
Sent from my GT-I9505G using Tapatalk

blitos2 said:
I'm torn between ordering the bamboo at handtec or the normal black one at amazon. Last year a friend had to change his bamboo Moto x twice (back kept coming off). Don't know how easy would be an exchange at handtec.
Sent from my GT-I9505G using Tapatalk
Click to expand...
Click to collapse
I'd go through moto, advanced replacement with deposit.

The price seems very high. The difference between Motomaker US and the ones in Europe I checked (UK and Germany) is about 150-200€
At that price-range you can buy phones like LG G4. One of the main reasons I was looking at Moto X was its low price and it seems that in Europe that is not true.

wow what a price increase compared to other countries. Rip off UK strikes again. I knew I should have taken the 1+2 invite I received. No chance I will be buying this phone anymore, not when a brand new LG G4 can be had for £330

Gutted really, I will be giving the Style a miss. Config I wanted below but the price is holding me back.
Total£454.00
Base Price£399.00
Back - Bamboo Wood £20.00
Memory - 64GB £35.00
Will possibly go for the Nexus

My order was already showing as built and complete last night. I also spoke to customer services and they say it should arrive much sooner then the 9th October. Really hoping it will ship out today for delivery early next week.

xxnoelziexx said:
Gutted really, I will be giving the Style a miss. Config I wanted below but the price is holding me back.
Total£454.00
Base Price£399.00
Back - Bamboo Wood £20.00
Memory - 64GB £35.00
Will possibly go for the Nexus
Click to expand...
Click to collapse
Handtec is still selling the 32gb version for 350, but I really want 64GB.
Such a shame UK consumers get ripped off every time.

HOW MUCH?! I was holding out for this but there is NO chance I'm getting it at that price! There is no way that the Style is £105 better than the LG G4! Give them some grief on Twitter, I just have

DrearierJester1 said:
Pre-ordered also from them White/Bamboo. Can you check your Order Status, mine is On-Hold, not sure what does that means, can you check it from your Order History?
Click to expand...
Click to collapse
My order says processing, but keep in mind that it was in this status since I ordered it. I've contacted them through the online chat and they told me the phone should be available for the end of this week or next week.

darlsquall74 said:
My order was already showing as built and complete last night. I also spoke to customer services and they say it should arrive much sooner then the 9th October. Really hoping it will ship out today for delivery early next week.
Click to expand...
Click to collapse
My order was showing as built and complete this morning too. I'm hoping to receive it much sooner than the 9th October. Won't be long once it ships!

jamespat93 said:
My order was showing as built and complete this morning too. I'm hoping to receive it much sooner than the 9th October. Won't be long once it ships!
Click to expand...
Click to collapse
I spoke to Moto chat and they disappointingly said the following:
I have checked the order details, everything is looking fine with the order, once the mobile is shipped you will receive an email with the tracking details. We have standard shipment method so it will be 7 to 10 days. However as the Moto X Style is in preorder state only you can expect the mobile by mentioned expected date.
The order has been received by the fulfillment centre, we are unable to confirm if it is build and ready or not however once the mobile shipped from fulfillment centre you will receive an email with the tracking details.
Oh well, guess I wait for the email!!

My experience with Oneplus customer support so far.

I had to send my OP6 back to OP as I had an issue with the camera as seen in these photos
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After them asking me loads of questions over a few emails - which is not a good sign to start with - they eventually agreed to exchange the phone.
They arranged a courier and my phone was picked up Monday and they received it Tuesday and.......that's it. I have quite literally not heard anything back from them in 3 days. No update to say what's going on, it just says they are "inspecting" my phone.
Considering I'd only had my phone 5 days when I returned it I'd say this is pretty poor customer service. I would have been better just saying I wanted to return it for a refund and then just buying another one.

Lmao

biron_w said:
I had to send my OP6 back to OP as I had an issue with the camera as seen in these photos
After them asking me loads of questions over a few emails - which is not a good sign to start with - they eventually agreed to exchange the phone.
They arranged a courier and my phone was picked up Monday and they received it Tuesday and.......that's it. I have quite literally not heard anything back from them in 3 days. No update to say what's going on, it just says they are "inspecting" my phone.
Considering I'd only had my phone 5 days when I returned it I'd say this is pretty poor customer service. I would have been better just saying I wanted to return it for a refund and then just buying another one.
Click to expand...
Click to collapse
Same with me. Had the phone less than 24 hours when my screen stopped working. Got a shipping label last weekend, sent it in Monday morning, delivered 9 am Tuesday. They said the entire replacement process, including shipping would take maximum 3-7 business days. Specifically, inspection would take 2 business days from delivery. I requested an update on Thursday (2 business days from delivery) and they said they've requested an update on the inspection, which would take another 24-48 hours from that point. Okay..

I finally got an update from them on Friday. They had received my phone back from whoever repaired it but now I have to wait for them to send it back to me which they won't do until Monday at least.

Did you say "repaired it?" That's unacceptable, ypu should get a brand new replacement. I had similar issue with my previous Samsung S8+. They sent me the new phone before even receiving the faulty one. OnePlus can do better than this. So technically your phone is now a refurbished phone

Gr8man001 said:
Did you say "repaired it?" That's unacceptable, ypu should get a brand new replacement. I had similar issue with my previous Samsung S8+. They sent me the new phone before even receiving the faulty one. OnePlus can do better than this. So technically your phone is now a refurbished phone
Click to expand...
Click to collapse
I doubt they can actually do better - this is a premium but heavily discounted phone. You are paying $400 less for less tech support.

Gr8man001 said:
Did you say "repaired it?" That's unacceptable, ypu should get a brand new replacement. I had similar issue with my previous Samsung S8+. They sent me the new phone before even receiving the faulty one. OnePlus can do better than this. So technically your phone is now a refurbished phone
Click to expand...
Click to collapse
Yea I agree, shouldn't settle for repairs within the return window. They wanted to repair mine, I told them I want a replacement and that's what they're doing now.

I agree. Old statement of, "Not asking=NO" still stands true. Good for you to be persistent and getting rewarded with a new phone?

I complained about my tempered glass protector not sticking properly and they sent me a free replacement out even though I bought it through O2 all I had to do was show them pic of proof of purchase and boom!! arrived in days , turns out it was just not square on the screen and rubbing on the case once I re aplied it was fine , oops [emoji849] oh well brand new spare ! So [emoji106] to 1+ customer service from me [emoji16]
Sent from my ONEPLUS A6003 using Tapatalk

I contacted them back today after 2 days, they again asked for 1-2 days to receive a response from the service center. Really, it takes them 4 business days for a simple status update from the service center? This is really devolving into a sad exercise in patience.

terrible customer support
Pasting this from a new thread I created...
Oneplus customer support said in regards to my files being randomly deleted, "You should just backup your stuff with google drive". Is that really the solution? Just expect my files to be erased and have to recover from backup after each reboot? Most of the customer support people never understand my problems that I am trying to tell them and I can hardly understand them either. Sorry for ranting a bit. I was excited to get rid of my galaxy s7 and try something new that I was told has good rom support and little no bloat on stock ROM, but I've been very disappointed. I guess after seeing their customer support is partnered with Acer it makes sense.
Yes, there customer support is awful and I would avoid buying any of their products.

My phone developed a faulty usb-c port. They offered a repair free of charge. Phone picked up by UPS on Monday and returned fully repaired on the following Friday with updated software. They didn't mind that bootloader was unlocked and that it was rooted. I just had to unlock bootloader again when it arrived back.

slonn said:
My phone developed a faulty usb-c port. They offered a repair free of charge. Phone picked up by UPS on Monday and returned fully repaired on the following Friday with updated software. They didn't mind that bootloader was unlocked and that it was rooted. I just had to unlock bootloader again when it arrived back.
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How long have you had it?

I had the same issue with my phone front camera. I got a replacement in a week

user9340 said:
How long have you had it?
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16 days

I had an issue with my OnePlus 6 as well, the audio output in the headphone jack was not okay (less bass and bad sound quality), so I contacted Amazon and they took my complaint and said the phone will be replaced with no issues, they told me that an engineer will come at my address the next day to troubleshoot my phone and see if it is fixable or not, and if not he'll make a report and confirm is "unfixable". Funny thing is, the engineer didn't even come at my place and called me up saying, "tell the Amazon customer support I had come and troubleshooted your phone. I'll send you the report on WhatsApp". So two hours after the engineer's call, I called up Amazon saying he came at my place. They sent me a replacement the next day and my phone got replaced.

Forgot about this post!
From them collecting my phone it took just over a week to get it back. But they sent me a new phone.
Some people would say this is good service but I don't think it is. As I'd only had the phone a few days I think they should have done a straight swap. If I didn't have a spare phone lying around then I would have been without a phone for this period.

DoobyDroid said:
I complained about my tempered glass protector not sticking properly and they sent me a free replacement out even though I bought it through O2 all I had to do was show them pic of proof of purchase and boom!! arrived in days , turns out it was just not square on the screen and rubbing on the case once I re aplied it was fine , oops [emoji849] oh well brand new spare ! So [emoji106] to 1+ customer service from me [emoji16]
Sent from my ONEPLUS A6003 using Tapatalk
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I too received a faulty tempered glass and I sent them pictures of it not sticking properly.
I have been following up with for 21 days now.
They first promised to deliver the tempered glass on June 25th but when I called they said it is out of stock (when it is clearly in stock on their website).
Then they said they will deliver on Sat (today) and when I called they said I will receive a PHONE CALL from their senior today.
It is almost half day gone and there has been NO PHONE call yet.

HannibalLecter said:
I too received a faulty tempered glass and I sent them pictures of it not sticking properly.
I have been following up with for 21 days now.
They first promised to deliver the tempered glass on June 25th but when I called they said it is out of stock (when it is clearly in stock on their website).
Then they said they will deliver on Sat (today) and when I called they said I will receive a PHONE CALL from their senior today.
It is almost half day gone and there has been NO PHONE call yet.
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That's not good from them as stated I got mine through O2 and all I had to do was show proof purchase they wanted a video of the fualt but just blagged I only had cam on my 1+6 so kinda hard to do that evench they just agreed to send replacement and received via ups in 3 days it's sat in cubard as a spare now , keep trying I'm sure they will resolve issue for you
Sent from my ONEPLUS A6003 using Tapatalk

General Trade-In Issues

Until today, I've been concerned that, having delivered two Pixel 5 trade-ins to my local Post Office on the morning of Tuesday, October, 18, USPS tracking showed that, since Thursday and Friday, respectively, of last week, they were stuck, "moving through the network", in Nashville, not yet out for delivery. Today, however, I received two emails from Google acknowledging receipt of the phones and their moving to the assessment stage of the trade-in process. The USPS tracking status hasn't changed, however.

RebDovid said:
Until today, I've been concerned that, having delivered two Pixel 5 trade-ins to my local Post Office on the morning of Tuesday, October, 18, USPS tracking showed that, since Thursday and Friday, respectively, of last week, they were stuck, "moving through the network", in Nashville, not yet out for delivery. Today, however, I received two emails from Google acknowledging receipt of the phones and their moving to the assessment stage of the trade-in process. The USPS tracking status hasn't changed, however.
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Click to collapse
Same thing here but the wife got a email from Google this morning saying the $$ for the trade in are being credited to my payment method. I think I had the same thing happen a few years ago trading a phone in to Google.

My two Pixel 6 Pros were stuck "Moving through Network" since early morning Friday, October 21st. They still both show that status with USPS tracking, but yesterday I got an email that the one had arrived, and the Google Store does show that they are accessing it. The second one, as of this morning, still hadn't arrived.
I've noticed with trade-ins that it's similar to some (not all) Amazon returns I've made. They give me a "shipping label", and have me drop it off at the post office. Then the tracking shows them not really going anywhere but handed off (I forget the exact terminology they use). It's like the post office doesn't really ship (or in the case of our phone trade-ins, deliver) in a normal fashion despite them looking like they do. As if the post office is just some central drop-off point. In Amazon return cases, I typically get an acknowledgment of the return is complete within 24 hours, but these device trade-ins are harrowing.
I chose trade-in instead of selling on Swappa because I figured the selling price of them would go down tremendously with all the people upgrading - and I believe I've confirmed it did happen that way.

roirraW edor ehT said:
[snip]
I chose trade-in instead of selling on Swappa because I figured the selling price of them would go down tremendously with all the people upgrading - and I believe I've confirmed it did happen that way.
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Whatever the Swappa prices were pre-launch, now they're much less than Google offered. Both our Pixel 5s are in good condition--having always lived in cases and had screen protectors. Google offered (up to $400). If they come through, that looks to be c. $200 more than one could get selling on Swappa.

RebDovid said:
Until today, I've been concerned that, having delivered two Pixel 5 trade-ins to my local Post Office on the morning of Tuesday, October, 18, USPS tracking showed that, since Thursday and Friday, respectively, of last week, they were stuck, "moving through the network", in Nashville, not yet out for delivery. Today, however, I received two emails from Google acknowledging receipt of the phones and their moving to the assessment stage of the trade-in process. The USPS tracking status hasn't changed, however.
Click to expand...
Click to collapse
looks like you faired better than me. my trade in is "in transit" from that Nashville hub and Google says they don't have it. it's been over a week. it's making me nervous. it's a Galaxy Note20 Ultra. if they lose it I basically lost over $500

Misterxtc said:
Same thing here but the wife got a email from Google this morning saying the $$ for the trade in are being credited to my payment method. I think I had the same thing happen a few years ago trading a phone in to Google.
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Did you get what you expected to? More, or less?

xgerryx said:
Did you get what you expected to? More, or less?
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Click to collapse
They gave me $620 for my S21U just like they said.

Misterxtc said:
They gave me $620 for my S21U just like they said.
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Interesting. I'm expecting 950 for mine if I trade it in. Good to know.

xgerryx said:
Interesting. I'm expecting 950 for mine if I trade it in. Good to know.
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Nice, you just about got the 7 Pro for nothing on the trade in alone.

Misterxtc said:
Nice, you just about got the 7 Pro for nothing on the trade in alone.
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Just about. I got the 512gb version so 150 difference,

DevilDaHusky said:
looks like you faired better than me. my trade in is "in transit" from that Nashville hub and Google says they don't have it. it's been over a week. it's making me nervous. it's a Galaxy Note20 Ultra. if they lose it I basically lost over $500
Click to expand...
Click to collapse
I hope yours is acknowledged arrived at Google very soon. Mine was acknowledged arrived at Google five days (yesterday) after the first day that the tracking said "Moving through network" in or around Nashville. My refund got credited this evening.
This morning my wife's phone hadn't arrived at Google yet, but it has now, thankfully.
Both post office tracking still say "Moving through network". Crazy.

RebDovid said:
Until today, I've been concerned that, having delivered two Pixel 5 trade-ins to my local Post Office on the morning of Tuesday, October, 18, USPS tracking showed that, since Thursday and Friday, respectively, of last week, they were stuck, "moving through the network", in Nashville, not yet out for delivery. Today, however, I received two emails from Google acknowledging receipt of the phones and their moving to the assessment stage of the trade-in process. The USPS tracking status hasn't changed, however.
Click to expand...
Click to collapse
Better than mine lol... Shows it was delivered on the 24th and my trade-in status shows still waiting for device. USPS was slow on delivering the kit as well and delayed the process even further. I hope by next week they acknowledge receiving the device and I don't have to contact Google Support.
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Dropped mine off at usps on the 18th and still nothing.
It’s been in Nashville over a week now.
Says..
Moving Through Network
In Transit, Arriving Late
So you’re not alone, I’ve got 700 bucks riding on this.

In the UK i could not find a Post Office that could send my trade in kit back to Google so i gave up and ended up taking my Pixel 6 Pro to CEX.

It took like 10 days and they finally got my Pixel 4a and I got $300 for it which I was happy because I got it on sale for that much originally. Lol...

DevilDaHusky said:
looks like you faired better than me. my trade in is "in transit" from that Nashville hub and Google says they don't have it. it's been over a week. it's making me nervous. it's a Galaxy Note20 Ultra. if they lose it I basically lost over $500
Click to expand...
Click to collapse
I'm in the same boat. My Pixel 6 Pro has been in transit from the Nashville hub since the 21st as well. They offered me $600 trade in value. I did some searching and from what others have said Google will still give the trade in value they assesed as long as you have proof the phone was shipped. They will have to do a lost mail claim with USPS and that takes around 10 days. Reading that makes me fill a little better but I'm still nervous as hell.

well then, got an email just now from Google. they have it but usps tracking still says in transit.

I just received an email from Google telling me that one of the two Pixel 5s mailed to them as trade-ins has been valued at the full estimated amount of $400. I still await word on the second phone.

In the grand scheme of all things shipping...USPS is far behind UPS, and FedEx, here in the USA IMO.

USPS still shows both my traded-in phones moving through the network. Meanwhile, Google has emailed acknowledgments that it has received both and assessed and refunded the full amount estimated on one of them.