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Hello All,
today I used my phone for a regular phone call, went back to my desk, put it down, a couple of hours later, I hear the sms ringtone, pressed the 'wake up' button on the top, (the screen had gone blank as usual), and.... disaster, I see a long crack on the screen...
I suppose the phone is still under warranty (1.5years), but I do not know if it covers the LCD screen... It's quite insane, it was not in my pocket, it was not dropped, no liquids were spilled on it... Literally, used for a phonecall, put it down and then next time I use it has a crack is on it!!!
Did anyone have any similar experience in the past? Do you think it is covered by warranty? If not, does anyone have any idea what it costs to get it fixed? (I had bought it from devicewire, uk)....
Thanks,
MM
What's the options?!
You need the screen replaced as soon, as (with my experience) the crack will outgrow the whole screen and soon you won't be able to use it.
Take it to the dealer as soon and as small the crack is, and suggest it was a manufacturer stress in the factory assembly that has started a hidden crack that grew up.
If you have the UK model (same as me) (Orbit 2 Xda branded) they are very very hard to find parts as they are mostly made for the HTC branded phone (silver original one).
So if you find a replacement online pls let me know, i need the touchscreen, not lcd but same diff!
P.S your warranty should only be for 12mths, well atleast mine are, and everything is covered usually, so just ask your outlt... if not, find a part online and repair, i would be happy 2 help with guiding through repairs if needed.
good luck, keep us informed.
I had the same problem. The phone was in my jacket´s pocket and when I was putting the jacket on the back of a chair it slightly hit the wall, for which I didn´t even worry. When later I picked up the phone the lcd was cracked. I have had the phone falling to floor without any problem a long time ago, and ironically it broke with a little hit.
I am sending it to fix, but I know I cant avoid paying for the repair.
Hello All,
thanks for your replies. My HTC is now at the HTC Service... I was told that the warranty does not cover the screen, so we will see how much it costs. The person at the HTC support line told me that the screen would cost around £60 and if it was the case that the mainboard has a problem, it will be more. Additionally, running the diagnostics on the first place will cost £15. It kind of makes me wonder what on earth that warranty covers for. I was under the impression that the phone is still under warranty and their attitude in claiming that this is not covered under by warranty shows the same thing.
Their quality of the service is probably average. I only received an email with the ticket number from them when I phoned them for a second time telling them that tehy had not send me any emails yet. I know they received the phone on the 7th of July, since I received an automated email from them, however, I have not heard anything from them since then, and I will need to phone them again. I have also input the ticket number and my email in their web page, but have not received any updates...
I decided to fix the phone, unless they come up with a stupid cost; the phone is lees than 2 years old and has served me well: I have used messenger while in airports and watched many movies while travelling. On a side note, I kind of have mixed feelings about HTC now. On one hand, HTC is very innovative, on the other hand the fact they release new phones so quickly kind of upsets me. I also think that nokia for example puts a lot more research and QC into their phones. The final thing I am not very fond of on this phone is that it's finger-unfriendly (no, I am not buying an iPhone...).
Even so, I have decided to fix it (subject to the repair quote), and keep it a couple of years more...
I will keep you posted about the final price....
I just replaced my Screen myself tonight, I also fixed a few things inside the device which were getting loose, just as the keys. I put some foam in the case where the keys are and now they are nice and tight.
The device is built better now than it was when i purchased it, plus it has a brand new screen now too. Cost: $1.00 Shipping to AU + $8.87 (USD$)
Tools are mine, they costed me $7 and got some free with screen.
HTC Repair... hell nah!
Hello All,
I know this is an old thread, but believe it or not, I only managed to get my phone back yesterday...
The phone as predicted costed around £60 pounds to fix (including postage). UPS then tried to deliver it to the address I gave to them. Unfortunately, it happened I was not there, so they left me a card. Using the number on the card, I arranged the delivery address to be changed. This happened on the 22n of July.
Unfortunately, the phone went missing and then my long adventure started... UPS asked me to phone HTC, HTC's reply was (I quote): 'Why did you change the delivery address, you would not have a problem now'. Their attitude was mostly unhelpful and they insisted that now (I quote again): 'It's now between you and UPS, why should we contact UPS?'
My understanding is that UPS in these cases asks the SENDER to raise a trace request and that they charge the SENDER for this, which is why a lot of merchandisers are unwilling to put a 'trace request' . Finally, after lots of phonecalls, UPS raised a trace request by itself.
It would take lots of pages to describe here the conversations I had with both UPS and HTC, each one blaming each other, until around mid-September where UPS said that they sent a claim to the SENDER, and it is now upon the sender to act.... Needless to say HTC continued arguing they have not received anything...
Finally, someone found that claim and sent me a replacement phone. The replacement seems new, though I guess, it might as well have been a refurbished phone. I also got a stylus with it and a battery cover, but no battery of course, (I had removed all these prior to sending the phone back).
Now here comes the amazing bit:
This time they used CityLink to send the package and HTC had forgotten to put my name on the package; they only put the delivery address. Amazingly, the package ended up in the company I work for, but in a different building near the one that was supposed to be delivered. Someone from my company called me and asked me if I am expecting a package from HTC, and that I can pop down the street to collect it from them....
Anyway, I have my phone now, it's ok... But I would avoid any interaction with HTC UK in the future.... I think I will also avoid HTC altogether in the guture, but that's a different issue altogether
Thanks everyone who posted in this thread (knowing that this would cost a few bucks to fix does not make it any better, but anyway )
just for next time
in my clumsiness i closed a car door on my cell which broke the LCD
after a short search over the net i found the tools needed (small screwdrivers and some plastic screwdrivers) and the LCD.
found the LCD at Ebay and the screwdrivers at dealExtreame
in really cheap all together cost me something like 140 US dollars
the change was quite simple as there are many youtube videos on how to open our cell.
so after like ah hour all was done and good to go.
hope it will help someone
if anyone need the ebay dealer just ping me (not related someone from china )
Here’s how things stand:
1. I sent my phone in almost 2 weeks ago for a small repair to usb sync
2. After a week of waiting, I started contacting you and found out that the phone was in ‘out of warranty’ state and ‘too much to repair’, without you contacting me whatsoever.
3. I’ve been told the phone is out of warranty due to ‘water damage’ – I state categorically that the phone hasn’t had any contact with water or any liquid, so I’ve been told the phone is out of warranty due to possible ‘usage in high humidity’!!!! This simply would not stand up in a legal claim.
4. While talking with incompetent service person (number 6!) on Friday I receive an email with a quote for repairs. I’m sure you’ll be as surprised as me by this stage:
Level 3 - MB+LCD replacement 166.00
Level 5 - Full Plastic Refurbishment 68.00
Labour27.00
Delivery6.87
VAT40.18
Total308.05
This is unbelievable – I just sent the phone in for a repair to USB sync, it’ll cost you 10 fricken pounds!!!
5. At the same time on that call, incompetent service person #6 tells me he’ll have management (Edward?) call me Friday afternoon or Monday morning.
6. I receive 2 more emails in my inbox, one stating re: ticket #09UKCW39ENA000326 “Thank you for your patience whilst we investigate this as a matter of urgency” and another entitled “HTC Customer Service Excellence”
http://www.htcwiki.com/thread/3329118/HTC+warranty+support+fail+-+ticket+#09GBD380000413
I'm in a similar situation to you.
I sent in my wife's HTC Magic because it just shows a blue LED when you turn it on and nothing on the screen, not even a backlight. It changes to an orange LED when plugged in as if charging.
Sent the phone in
10 working days and 3 phone calls chasing it down.
Finally get an invoice for £277 to replace the motherboard, LCM and plastic casing!!!!!!
Called them up to ask WTF? They say "water damage". I tell them that there is a water sensitive sticker not 5mm from the affected part on the image and it is WHITE (no water)!!!
I told them that I disagree with their diagnosis and that I would only authorise replacement of the motherboard, not the LCM and plastic casing.
They essentially said it was the invoice cost or £20 to send it back.
I said I would call them back. They asked if I would like to do a customer survey!!! So I did... and gave the worst rating to every question.
I'll be getting back onto them tomorrow and telling them that I dispute their diagnosis and want to escalate this matter further. Anyone got any pointers about how to move forward with this?
ZenithUK said:
I'm in a similar situation to you.
I sent in my wife's HTC Magic because it just shows a blue LED when you turn it on and nothing on the screen, not even a backlight. It changes to an orange LED when plugged in as if charging.
Sent the phone in
10 working days and 3 phone calls chasing it down.
Finally get an invoice for £277 to replace the motherboard, LCM and plastic casing!!!!!!
Called them up to ask WTF? They say "water damage". I tell them that there is a water sensitive sticker not 5mm from the affected part on the image and it is WHITE (no water)!!!
I told them that I disagree with their diagnosis and that I would only authorise replacement of the motherboard, not the LCM and plastic casing.
They essentially said it was the invoice cost or £20 to send it back.
I said I would call them back. They asked if I would like to do a customer survey!!! So I did... and gave the worst rating to every question.
I'll be getting back onto them tomorrow and telling them that I dispute their diagnosis and want to escalate this matter further. Anyone got any pointers about how to move forward with this?
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I think you need to get trading standards involved asap..
you don't have a photo of the back showing the untouched/unchanged water sticker before you sent it in do you??
If you do then the service centre is very likely to see itself guilty of trying to commit an act of fraud by the sound of it..
Hi i have a problem with Dial-a-phone.....
Back in august i got my Sensation and within a week it got 1 dead pixel, Bright green, right in the middle. I contacted DAP (dialaphone) within a fortnight of getting the device to report the fault to which i got told "we will contact you with a viable solution" Heard absolutely nothing... Today i woke up to another 3 dead pixels! All red which i believe means they are totally burnt out,Called DAP and got told "As you have had the device longer than 28 days it has to go in to repair at HTC" Personally i know what HTC UK are like, Slow and one hell of a dusty enviroment!
My question is..In the Sales of Goods Act it states..
"Faulty items reported within 6 months have to be replaced or repaired (unless inconvenient) by the retailer."
So are DAP just being dicks?Should i be getting a replacement as its really inconvenient for me to have no phone! The only bonus if its inconvenient i can claim compensation for it.
I would suggest to contact HTC directly via WEB and tell them the situation.
http://www.htc.com/uk/help/htc-sensation-xe/
Select Customer Service.
Cheers
Sale Of Goods Act 1979
Hi op,
The Act states that where a fault develops within the first 6 months then it is assumed the fault was present at time of purchase and therefore you do have some recourse with regard to the phone being sold to you as 'not of sufficient quality'.
However with LCD displays (all types) there are quite a few examples where to be considered a defect, the dead pixels must be in the same place, ie. adjacent to each other and usually 3 or more.
I, personally, wouldn't at all be happy with just 1 dead pixel but it is often difficult to without going through the courts or trading standards to get anywhere.
Fight your ground with DAP and be calm, persistent and where possible, quote each and every one of your rights as a consumer. If purchased under a contract/credit agreement you have further protection under the consumer Credit Act. Likewise, purchases made via Credit Card have additional protection via the card issuer. Effectively, your issue is with the card issuer and you can fight the issue with them.
Last post is also a very good option, deal direct with HTC, politely and you'll more than likely get results.
HTC are indeed poor in the UK as the article on Watchdog highlighted.
Hope you win in the end.
yasobaso said:
I would suggest to contact HTC directly via WEB and tell them the situation.
http://www.htc.com/uk/help/htc-sensation-xe/
Select Customer Service.
Cheers
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Click to collapse
I had a problem with another HTC phone i bought from CarPhoneWarehouse last year.
To cut a long story short, i was looking at a 2 week turnaround with CPW to get it fixed through HTC, so i ended up going through HTC direct.
HTC operate a pick up / delivery courier service and got the phone back to me in 3/4 days.
In my case HTC didn't fix the fault and i ended up having to send it back 3 times before they eventually replaced with another duff handset, and then upgraded me to my senny.
I would say i'm a rare case, and they should be able to replace your screen fairly easily in 1 hit, and get the phone back to you within the week.
Good luck.
For the background to my issue please read the following thread;
http://forum.xda-developers.com/showthread.php?p=44279573#post44279573
This thread is to give my experience of the RMA service that I have received, not the fault itself which was "fixed".
So essentially I was advised by Asus support that DHL would come with a special box to take the tablet away and to send all accessories such as the charger with the tab. However the DHL email said that I should pack in my own box and not to include any accessories. It was not clear to me whether the keyboard and charger would count as accessories or not. I decided not to include the charger as I had already verified that wasn't the cause of my issue and the charger is listed on Asus's own website as an accessory. However I was later told that I should have included the charger. All a bit confusing, mixed information but a small issue when you read below. I can't fault the tracker service or the speed of the "repair" either. I was happy to know exactly where my tablet was at all times and that it wasn't going missing.
Now everything I thought was fine until my I opened the box last Friday with my freshly "repaired" tablet. Like many of you guys I take extremely good care of my tech. I could have easily passed my tablet off as brand new with not so much as a hairline scratch on it after 10 months use. You can imagine my horror when I saw what it looked like on return. Essentially the list of problems is as follows;
Curve along bottom edge of tablet that should be flat.
Screen not fitted properly on right hand side.
Screen not fitted properly on left hand side.
Damage to case on power connector socket.
Plastic strip on top rear not fitted properly.
Haptic vibration creates a noise like a duck quack.
HDMI output has horrible red interference.
Glue residue on back of casing.
I have attached images below for you to see the quality of the repair work. What is especially annoying is that when I first called up to complain on Friday the only thing they were interested in was if I had pictures from before I sent the tab in. I am annoyed because when I raised a concern about the quality of repair work prior to sending my tablet I was assured by Asus Support that the repairers were monitored for quality of work and everything would be fine. It was only because of my mistrusting nature with this type of thing that I took pictures showing the condition it was in and how I packed it.
It should be noted that I only expected the battery to be replaced during the repair. According to the service report the screen and the motherboard were also replaced. I now believe that they must have been damaged during their removal from the now damaged shell case. To cover their tracks they listed faults with them which would require replacement such as "mechanical fault". I am absolutely furious with Asus over this shoddy repair and have informed them that I do not accept the repair and am seeking a new tablet to replace the one they have ruined. I am yet to have a response after sending them the pictures and I will keep the thread updated as I do. :crying::crying::crying:
Mine is in Texas right now with digitizer problems. Mine is as yours WAS, like new in appearance. I hope to God it is returned in the same condition. There is no excuse for returning a customers stuff in that condition. If they botched up the repairs that badly they should have replaced it.
Good luck, hope they resolve it for you. It clearly appears from your pics that they botched the job and owe you a replacement.
I recently had my digitizer repaired by the Texas facility and mine came back in the same pristine condition it was in when I sent it and the repair was without problems.
Keep us posted.
That truly is one awful repair job.
"Haptic vibration creates a noise like a duck quack."
This did make me laugh tho
flumpster said:
That truly is one awful repair job.
"Haptic vibration creates a noise like a duck quack."
This did make me laugh tho
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Click to collapse
Yeah, if I wasn't so annoyed I'd probably find it funny too.... Sound file uploaded for your consideration... (I had to zip it as the forum didn't like mp3 or aac).
I'm sorry to hear all that mate! That is shocking. Stand your ground and don't take no for an answer.
I appreciate the kind words folks. Apparently my photos have been forwarded to the correct department within Asus. Which I hope is the "sending out new tablet department".
Your case tells me I should consider myself lucky they (the same service center) only slashed the box!
Sent from my Xperia Neo V using xda app-developers app
Wow, talk about screwing up a repair... This reinforces my belief that sending in my 700 for a screen repair (a nice crack in the upper right corner) is a bad idea.
Good luck with the fight ahead!
An update for everyone. I sent over the pictures of before and after as requested. My email was rejected as being too large (around 12Mb I think it was). I asked what was the maximum size email I could send and received no response. I then decided to split the email in to 5, ensuring that each email was less than 5Mb. Over a week later I enquired what was the status to be told the person dealing with my request was on holiday and would reply the next day. I duly received a reply saying that they still needed pictures of (.....) so it seems they could only find 1 of my clearly labelled 5 emails (number 1 to 5).
I was also informed that I would not be entitled to a replacement tablet as warranty only provides for a repair. I replied to that email by saying that "I am also entitled to a quality of repair that doesn't damage the rest of my tablet in the process. I am not claiming for warranty repair work to be done on my tablet, I am saying that during the warranty repair of my tablets battery, my tablet was unneccessarily damaged due to poor workmanship and now needs replacing."
The last email I have received says they have now got the photos and my request has been forwarded to "higher management". I don't know who higher management is, but let's hope it is someone who is just as horrified as me at the quality of repair work and agrees that somoene paying top price for their electronics and takes the time to look after them properly, should not have to accept such poor standards from Asus themselves. They're making it really hard for me to ever consider spending money on an Asus product again.
Once again, fingers crossed.
I have receied a response from Asus;
"Dear John,
Thank you for awaiting our response.
Kindly note that the management investigated your case and decided to offer you a free of charges repair.
They came to that conclusion as the key out video, the video that record whether a customer’s unit left the repair centre in a good condition was of poor quality, because so we can't see if the unit was damaged or not.
Please let me know if you want to proceed with the free of charges repair? Once your response is received I will create a new repair RMA to and book a collection. What would be a convenient collection date?
We look forward to your response.
Kind Regards,"
I read that to mean: Asus can't prove that it wasn't their fault the tablet was damaged, and I can. Therefore they will just repair it for me. I am supposed to be grateful that this won't cost me anything. For my inconvenience they are offering me nothing in return. I would have thought at least they would have offered some sort of token to apologise, even if they won't replace the tablet.
What do you guys think? If they repair it and it looks as good as it did previously, I wouldn't have a problem. I'm just worried that it will come back looking as bad/worse. My real concern is that if the outside is a mess, is the inside put together properly? Is the tablet going to fail in another few months because a connector hasn't been put on properly inside, or a wire has been part way cut through/trapped, etc, etc...
I've emailed them to have one more try at getting a replacement, which I really think is the honorable thing to do. At least I know what kind of company Asus aspire to be. Currently I don't think I'll be going anywhere near anything Asus ever again.
Imho they should replace it, they made a mess with the repair so it's their fault. You sent the device in perfect condition so their duty is to send it back after repair in the same condition. I wonder what they mean with repair now, replacing the body and keep the internal parts or what.
Whatever, if you accept this repair offer make it clear that you expect a perfect repair and also the device must return in perfect condition, wtf, you paid for the damn thing. Good luck!
Thanks for the reply and support.
I'm rightly playing hardball so avoided asking details of the proposed repair. Don't worry though, I would need to understand exactly what their proposed repair solution is before I would agree or send away my tablet to them again. Unlucky for them that I'm a professional mechanical design engineer used to dealing with quality engineering.
Gudders said:
Thanks for the reply and support.
I'm rightly playing hardball so avoided asking details of the proposed repair. Don't worry though, I would need to understand exactly what their proposed repair solution is before I would agree or send away my tablet to them again. Unlucky for them that I'm a professional mechanical design engineer used to dealing with quality engineering.
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Click to collapse
I RMA'd my Asus TF300T around 3 months ago due to LCD banding and light bleed (Asus UK service center in the Czech Republic). There were numerous problems with the repair. Firstly, the charger was badly scuffed, the plastic casing was popping out (exposing the headphone jack and other ports) , the screen was on an angle, the glass wasn't glued down securely (movement/creaking) and they managed to chip part of the plastic surrounding the screen. I showed the problem to the store's manager (Argos, as I let them deal with it) and she agreed that she would let me have an exchange or pick a different tablet without argument. I exchanged for a Note 10.1.
Hope your issue gets resolved.
I would INSIST on the tablet being replaced and not repaired. It's pretty obvious that they can't make proper repairs already.
BTW: I got mine back with no cosmetic damage at all. So a proper repair is possible they just need some new employees at that repair facility.
Mine was in for the touch screen. I have no idea what was done. Right after I restored all my apps, about 4 hours, it started acting badly again. I called Asus on the phone. I was given another RMA and emailed a return shipping label. During my phone call I turned off the tablet. It was powered down for about 15 minutes. I powered it back up and have not had one incident with the touch screen since! Its been a week without trouble from the screen. I called to inform them at Asus and was told the RMA is good for 30 days. If problems develop just use it to send it back.
So far, so good.. .. .
It seems that Asus are are refusing to budge on the issue. My concern now is that due to the bend and stress on the screen at some point in the future it may crack and I'll be left without a tablet forever, so it seems I may have to relent and send it in for repair anyway :crying:
I have still had no answer from Asus on the following;
The screen was replaced, including the LED backlight. I have no idea why they were. A problem has been listed of "Abnormal lines on display". I never reported such a fault. My suggestion is that the screen was damaged on removal at the same time as the case was damaged through carelessness.
The motherboard was replaced. Again I have no idea why. I don't know if the charging issues related to the motherbaord or not. I don't believe so as everything else functioned correctly. Was the motherboard also damaged on removal?
"Mechanical Error" was listed as a problem. I have no idea at all what this refers to. The keyboard has not been touched, thankfully, and except for the power/vol buttons (which are terrible to begin with, and worse now) what else mechanical is there?
Asus have offered me nothing as a token of apology. I would have expected at the least to send me an accessory, or money off asus products in the store, something along those lines. Nothing, zip.
My folks were looking into buying a tablet and I was recommending them a Nexus 7. However that will definitely not be happening now. If anyone else is having second thoughts, or actually cancelled/changed their mind on buying Asus after reading this please PM me. I'll be happy to forward the statistics to Asus themselves.
Gudders said:
It seems that Asus are are refusing to budge on the issue. My concern now is that due to the bend and stress on the screen at some point in the future it may crack and I'll be left without a tablet forever, so it seems I may have to relent and send it in for repair anyway :crying:
I have still had no answer from Asus on the following;
The screen was replaced, including the LED backlight. I have no idea why they were. A problem has been listed of "Abnormal lines on display". I never reported such a fault. My suggestion is that the screen was damaged on removal at the same time as the case was damaged through carelessness.
The motherboard was replaced. Again I have no idea why. I don't know if the charging issues related to the motherbaord or not. I don't believe so as everything else functioned correctly. Was the motherboard also damaged on removal?
"Mechanical Error" was listed as a problem. I have no idea at all what this refers to. The keyboard has not been touched, thankfully, and except for the power/vol buttons (which are terrible to begin with, and worse now) what else mechanical is there?
Asus have offered me nothing as a token of apology. I would have expected at the least to send me an accessory, or money off asus products in the store, something along those lines. Nothing, zip.
My folks were looking into buying a tablet and I was recommending them a Nexus 7. However that will definitely not be happening now. If anyone else is having second thoughts, or actually cancelled/changed their mind on buying Asus after reading this please PM me. I'll be happy to forward the statistics to Asus themselves.
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Click to collapse
Any update?
mr.fast said:
Any update?
Click to expand...
Click to collapse
Not as such. I have been given an address that I can write to to lodge a formal complaint;
FAO Service manager
AsusTek U.K. LTD.
1st floor Hemel One
Boundary way
Hemel Hempstead
HP2 7YU
I am waiting for an RMA number so I can send my tablet back for a second repair. I have been assured that the service centre will be prepared and will make ammends for the poor repair that was done last time. I have no other choice but to go with this option for the time being. I have no idea what response I will get from the above address
Gudders said:
Not as such. I have been given an address that I can write to to lodge a formal complaint;
FAO Service manager
AsusTek U.K. LTD.
1st floor Hemel One
Boundary way
Hemel Hempstead
HP2 7YU
I am waiting for an RMA number so I can send my tablet back for a second repair. I have been assured that the service centre will be prepared and will make ammends for the poor repair that was done last time. I have no other choice but to go with this option for the time being. I have no idea what response I will get from the above address
Click to expand...
Click to collapse
Any chance of an update ?
boakesm said:
Any chance of an update ?
Click to expand...
Click to collapse
Tablet has been with Asus since 24th September back at Brno, CZ. Anticipated completion date of next Monday 7th October. It only took a week to "repair" last time but they may be having a closer look at what has gone on and take a little longer. I'm happy for them to do that and get it right. Just a shame that I am away in Italy at the back end of this week on business and it would have been great to have my tablet to watch a film, keep up to date, etc.
Once I receive it back I shall be writing my complaint letter.
Hey guys,
I have unfortunately managed to crack my U12+ screen during the first month of use, and since there is a general lack of spares online, I decided to send it for repair to the official european HTC service (CTDI Regenersis in Poland). They are asking for a bit over 300 Euros to repair the screen.
I would like to ask if someone has any experience on the same repair from the same service. Yes, I have heard the horror stories and I have also read the trustpilot reviews, but I would really like to have some personal insight. I am confortable in paying the service fee, as long as they return my phone with the same pristine condition I sent it in. I have used the official service in the past (red camera tint on the M7) and they made a poor job in reassembling the phone (screen gaps, sticky buttons, and my device returned with more scratches compared to what it had before), but I do not remember if it was the very same company in Poland.
Given the build of the device (glass edge all around) I think that I am not the only one in need of screen repair through the official service, so I hope that someone could share his/her experience. Do you think its a good idea? Or should I just go for a new device alltogether? (the U12+ can be found new for around 470 Euros)
Thanks in advance.
I am in United States (Atlanta), I needed a screen repair and could not get any reply from HTC after several emails, there is no phone contact listed that I could find.
I located a national repair service provider (Cellaris) that repaired the screen for 250USD (233 Euros). They had to order the screen from Korea, it took about 3 weeks to arrive. The repair was very well done and looks factory original. Cellaris stores are not "official" HTC service stores, but they seem to be very experienced in all cell phone repairs. The stores are located in malls, shopping centers, and in many Wal-Mart stores.
So to answer your question, if you find a good, experienced store, the repair should be like new.
Hi,
Attention anyway independent repairer! Europe (Belgium) HTCU11 replacement screen low sensitivity no longer worked. 300 €
-Back problem of sound and poorly glued screen! back to the repairman
-Repair 2, its ok trace of glue on the edges! After 15 days the edge of the screen degrades small cracks !!
I still think the HTC service is more likely to be better !!
I had a HTC10 internal platinum replacement and no problems, work done very well.