Alright friends. The Micro-SD notification issue that a startling number of people have been having. I have also been suffering this issue and did not want to believe it was hardware based. I have believed since the beginning, that this is an issue with doze settings killing power to the internal SD slot. I managed to track down what I believe to be the offending service that doze is messing with. Follow the instructions below to fix this:
1. Go into system settings and select 'battery'
2. From the battery settings, select 'battery usage', and within battery usage, select 'more' at the top right of your screen
3. Select 'optimize battery usage' within 'more', and switch the drop down in the next screen from 'apps not optimized', to 'all apps'.
4. Locate the 'External Storage' service, and set the slider next to it into the off position. This keeps doze from messing with this.
5. Make sure 'External Storage' shows up in the list of apps that are not optimized now - Profit
I have been using this for the last 24 hours and have had absolutely zero SD mounting/unmounting notifications outside of the required one when you reboot your device. I really hope this works as well for everyone else in here as it worked for me.
Please let me know if this setting works for everyone else in the thread below this OP.
MODS: Please pardon if I have placed this thread in the wrong section. I didn't see anything else related to a solution in any of the other selections, so I figured I would share these steps which seem to be working for me.
Thanks all.
PS: I do not know if it matters or not, but I advise a format of the SD card as well through the storage settings on your device. I did that after following the above steps as well.
This might also be applied to alarm apps to fix problems with them failing to go off.
Sent from my SM-G935T using XDA-Developers mobile app
Tried this before bed last night. Didn't format sdcard though, dont see what that would do. Anyway, woke up this mornin to an sd card notification :/ one thing i did notice though, instead of the screen slooowly fading on when turned on, it instantly turns on now. So it's definitely affecting something.
Worth a shot. Nice find!
I disabled battery optimization weeks ago and still got the SD card notifications. This isn't the issue. I'm 99% convinced this is a hardware issue.
In regards to alarm apps. Yes turn off battery optimization for them.
Sent from my SM-G935T using Tapatalk
Thanks for the feedback guys! Yes. I did receive a notification over the night while I was sleeping as well. The notification that happens over night is the only one I am receiving now though. I definitely consider this an improvement. I can live with one a day (not including if you reboot the device). I was getting the SD ejection/reconnect notification no less than 10-15 times an hour or so before this. I suspect that the external storage still goes into a low power mode or something when the phone is left in a state of prolonged inactivity such as during the night while we are sleeping. I am not sure if there is anything that we can do about that particular problem from our end though. I am admittedly not savvy enough to dig into the code.
I suspect that wonky/overly aggressive doze/optimization settings are to blame for a few issues that people are having with this device. I have noticed that the optimization settings are a bit of a mess. Go through and see what else y'all can figure out as well by tweaking these things. Feel free to keep the thread going with those findings.
I wonder if this is just how doze treats external storage....I wouldn't know. I have been a primary Nexus user for a while before the S7 Edge (still have a 6P as well) and as you know. There isn't any external storage in that line to 'optimize'...Lol
jrwingate6 said:
I disabled battery optimization weeks ago and still got the SD card notifications. This isn't the issue. I'm 99% convinced this is a hardware issue.
In regards to alarm apps. Yes turn off battery optimization for them.
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
Interesting.....did you also turn optimization off for SystemUI as well? I have noticed a marked improvement by disabling optimization for both SystemUI and External Storage. I have what seems to be one of those problematic Vietnamese originated models.
I have a replacement coming in the mail and I will test both for a few days before sending one back to T-Mobile
For any in here who were interested about a follow-up. I have since received and switched out my devices. My new device is now 24 hours in, and not a single SD notification, excepting the one at the time of device reboot.
@jrwingate6 might be correct about the hardware thing.
I haven't messed with optimization settings either on this one. It just works.
I did still notice a marked improvement with the optimization settings tweaks on the device that was having the issues though
This is without a doubt 100% hardware related. I advise anyone having this issue to replace the device ASAP.
LuigiBull23 said:
This is without a doubt 100% hardware related. I advise anyone having this issue to replace the device ASAP.
Click to expand...
Click to collapse
I totally agree with you after my experience between my device purchased on release day, and the one I have now.
I got an early release too and was the first to make a post on this issue and no one knew what I was talking about. Long story short, I had to get a replacement and have not had that issue with this new phone
LuigiBull23 said:
This is without a doubt 100% hardware related. I advise anyone having this issue to replace the device ASAP.
Click to expand...
Click to collapse
lol i even taped the crap out of the sd card, and it got worse
---------- Post added at 11:12 AM ---------- Previous post was at 11:10 AM ----------
so how exactly did we come up with doze being the issue?
---------- Post added at 11:33 AM ---------- Previous post was at 11:12 AM ----------
went ahead and asked for replacement on live chat. have had s6 replaced once before never said anything about $5 exchange fee till now
It can be a faulty SD card or a non Samsung one that isn't playing nice with the S7 Edge.
My fiancée and I both have the S7 Edge and we both have the Evo+ (64gb from Samsung) and we DO NOT get any SD card notifications other than when we reboot our phones.
Sent from my SM-G935T using XDA-Developers mobile app
I'll add this to the mix:
S7 edge silver on vzw. Have been getting the notification a dozen times a day.
So I put lots of music on the SD and set it to continuously shuffle through (with the volume all the way down). Not once during the play has the notification shown up. Also hasn't shown up while transferring massive files onto this SanDisk 200GB.
If I actually eject the SD during playback, PowerAmp stops playback and doesn't resume when the card is reinserted. So I know the notification is not from the card being physically disconnected in the slot, because the music plays for hours on end in shuffle.
This supports the doze theory because the active read would keep the storage manager from sleeping.
So to make this a hardware problem, we need a hardware defect where the card is repeatedly identified as being inserted, but only when data is not being transferred to/from the card.
However, this does not explain reports of replacement phones not having the notification issue. Unless those users are configuring the replacement differently than the original.
Anecdotally, has anyone seen the S7 trigger a card notification while read/write to the SD was executing?
Sent from my SM-G935V using XDA-Developers mobile app
I do not have my s7 edge until mid week but did you guys try going into app info for the SD card mounting app or service and turning off notifications?
Sent from my LG-D851 using XDA Free mobile app
Richieboy67 said:
I do not have my s7 edge until mid week but did you guys try going into app info for the SD card mounting app or service and turning off notifications?
Sent from my LG-D851 using XDA Free mobile app
Click to expand...
Click to collapse
Yeah dude. That doesn't work this time around. The notifications still happen. The only way I found to get a marked improvement on this matter (outside of an outright exchange) is to turn off the doze setting for External Storage. This seems to dramatically improve things, but not make it perfect. I gave up the good fight about a week ago or so and had a replacement shipped to me. I haven't had a single issue with the SD notification since in the new device, and my setup is exactly identical to my original device. The only difference is that I haven't had to mess with the doze settings.
the only fix. tell your customer rep you have unmounting/mounting issues and you have done factory reset/ clear cache. tried 2 or 3 different SD card or tried SD card on another phone and it works. have them replace the phone and done. had tmobile replace my phone, fastest ever. got it in 2 days and i live in hawaii! 2 days usually means 4 or 5. but no SD card notification for 3 days now. only get it on restard
I used to only get it on reboot and now it's 2-3 times a day. Wonder if it's just the sim tray? I'd rather shell out a few bucks for one than buy a whole new screen protector and dbrand skin. Lol
Sent Via My Samsung S7 Edge
I posted earlier (above) trying to explain why this could be a software problem, but it isn't. It's hardware. Swapped out the S7 edge at the about 12 day mark with VZW and got a new phone. SD notification only on restart now. Rep asked if the phone was losing the SIM as well.
Anyone noticed also that the new posts of SD problems stopped about two weeks ago? Because they fixed it after the initial run.
Sent from my SM-G935V using XDA-Developers mobile app
I just ordered a replacement because of this issue, it does seem like i am having slight network performance issues as well. We shall see.
Related
So I'm sure that apps have something to do with some of the issues people are having but I noticed that nearly everytime my phone was freezing with the screen off or rebooting it was on WiFi. This last weekend I went to a friends wedding and I used wifi like crazy including wifi calling. I didn't change any apps or software on the phone and although I used it the same way the phone was super stable. It lasted 3 days without a reboot and guess when it finally froze? When I was back at home on my wifi.
My wifi used to be mixed mode n and g. I've now switched to g only to see if that will help since most of the hotel and public wifi spots I was using were g. Speeds are very fast still so I'm not losing out much. I've also noticed battery life better on g only.
I'll test it out for a few days and report back but wanted to share. Anybody else having issues should try either not using wifi at all or switching to a g only network if possible.
Crossing my fingers.
Thats a good theory... I connect to wifi daily, but only g not n.. And I haven't rebooted yet...
Interesting thought. My first one rebooted/locked up and it had nothing to do with wifi. I never even enabled it. It was just a bad evil phone possessed by the devil. My new phone works great with both wifi bands enabled on my linksys wifi router.
For those still having weird stuff happening...swap the thing out!
I hardly use WiFi and my reboots only occurred on the leaked Gingerbread. After the first reboot or "Screen of Death" I cleared all the normal caches and factory settings and kept it "clean".
I had 3 more reboots and it was dead in the morning.
Seeing how CM7 doesn't do this using their own custom kernel, I'm blaming the stock kernel.
I use stock rom, perm rooted, cr4pwares are all removed, applied paul's fix., juice defender balance, screen off setcpu setting. Use wifi most of the time at home, when not at home, only use "4g" only. No reboots nor screen of death yet.
player911 said:
I hardly use WiFi and my reboots only occurred on the leaked Gingerbread. After the first reboot or "Screen of Death" I cleared all the normal caches and factory settings and kept it "clean".
I had 3 more reboots and it was dead in the morning.
Seeing how CM7 doesn't do this using their own custom kernel, I'm blaming the stock kernel.
Click to expand...
Click to collapse
My reboots or freezes usually only happen once a day or less frequently. The fact that my phone froze after finally getting home and worked perfectly while travelling makes me thing its something to my area. It could be the T-Mobile network /radio but I've rebooted a few times while on wifi calling.
Not sure about that theory. I use wifi 90% of the time on N only and have yet to have a reboot since I purchased this device.
Tonight mine rebooted around 7 times while charging it, talking on speaker and browsing. I noticed it was very hot while charging (40c)...I've had the phone since launch and had only one reboot until now.
I think I'm calling tmo tomorrow to swap it.
Sent from my LG-P999 using XDA App
N only is still different than mixed mode.
jlevy73 said:
Not sure about that theory. I use wifi 90% of the time on N only and have yet to have a reboot since I purchased this device.
Click to expand...
Click to collapse
Sent from my LG-P999 using XDA App
I am trying to get my new phone reboots by itself but I couldn't. I tried b,g and n only. They are all the same. My old phone shut off randomly. Hardware issue?
Except the phone is rooted and SIM unlocked, I keep the bloat intact.
My G2x doesn't encounter freezing or reboot after flashed back to stock. No matter wifi is on or not.
Perhaps certain application causes this issue. You have to check it one by one. Probably moving app to SD can be an issue (I keep all apps on application storage).
Could be the MicroSD. Someone needs to test different microsd cards on this phone. I used a Kingston on my old phone that had reboots, but Lexar microsd on the new phone now with no problem. I didn't get reboots until I started using microsd card. When I had auto shut off on my old phone, I could boot up the phone with either microsd or battery pull.
nraudigy2 said:
Could be the MicroSD. Someone needs to test different microsd cards on this phone. I used a Kingston on my old phone that had reboots, but Lexar microsd on the new phone now with no problem. I didn't get reboots until I started using microsd card. When I had auto shut off on my old phone, I could boot up the phone with either microsd or battery pull.
Click to expand...
Click to collapse
I use Sandisk 32GB (from MT4) and it works fine so far.
Anybody not having reboots use their Bluetooth a lot? Do you leave it on all the time? Do you use stereo Bluetooth?
I just realized the whole time on vacation I never used Bluetooth while I use it a lot here. Maybe another angle.
Sent from my LG-P999 using XDA App
mobilehavoc said:
Anybody not having reboots use their Bluetooth a lot? Do you leave it on all the time? Do you use stereo Bluetooth?
I just realized the whole time on vacation I never used Bluetooth while I use it a lot here. Maybe another angle.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
This is one I've been thinking... Cause I've had no reboots and never used bluetooth once..
I woke up in the middle of the night and this came to me - I have NO idea why!
I had two G2X's with the reboot/freezing issues, both in CM7 and Stock ROMs, with/without 3rd party/market apps. Both have been returned and I am back on a G2 now, but if we can figure this out, I *WILL* be going back to a G2X!
I had never considered one thing that both phones had in common - my MicroSD card. I never tested the phones without the card because it never had occurred to me that might be the issue.
I had in both the same Class 4 Sandisk 16GB MicroSD .
Is anyone else using the same card? Has anyone tested without a MicroSD?
It may not even be the card itself, it may be the reader in the phone!
I'm testing a brand new exchange phone now. Leaving it stock with no software installed by me. No SD card. It already powered down by itself once while charging and required a battery pull.
Brand new, as in brand new brand new, or an actual warranty exchange where they may have sent you a "refurb" that may have been one of the screwed up ones that someone returned?
JWhipple said:
Brand new, as in brand new brand new, or an actual warranty exchange where they may have sent you a "refurb" that may have been one of the screwed up ones that someone returned?
Click to expand...
Click to collapse
It's a warranty exchange by mail. So it came just alone with no battery or back cover. It could be a refurb, but it looks brand new to me with all the little teeny weenie plastic stickers on all the buttons just as my original one came as. I think it's too soon for them to have started re-cycling unit for refurb, no?
mapin0518 said:
It's a warranty exchange by mail. So it came just alone with no battery or back cover. It could be a refurb, but it looks brand new to me with all the little teeny weenie plastic stickers on all the buttons just as my original one came as. I think it's too soon for them to have started re-cycling unit for refurb, no?
Click to expand...
Click to collapse
Not at all, so many people on this forum exchanged their phones that sounds like Tmobile has many exchange phones to give out already.
Recorded a video which seemed to go fine. Tried to play it back and got nothing but a black screen. So, tried playing a YouTube vid. Same thing, just a black screen. Tried a Watch preview, black screen. Tried a Flash video in the browser, same deal. Reboot, try again, still black. ??????????
Figured I'd be doing a factory reset, formatting the SD, who knows?
So, shutdown, pull battery, pull and re-seat the SD a couple of times, reboot. Now video plays fine again in all of the above apps.
Just an FYI.
Edit: Last night I turned off the phone and charged it overnight. Tried playing video this morning and the problem is back. Nothing but a black screen in all video playback. Going to format the SD and see if that helps.
No one else has seen this?
Update: Formatted SD yesterday morning, since then video has played perfectly.
bump
10char
U played via the YouTube app or? Tried to play any other HD videos?
McT1980 said:
U played via the YouTube app or? Tried to play any other HD videos?
Click to expand...
Click to collapse
Tried playing a vid I recorded on the phone, as well as YouTube, Watch, and flash in the browser. All just show a black screen.
Yes, with three factory fresh T-Mobile phones and SIM cards.
I can't trace it to anything in particular, but I am not letting it update itself. I am NOT an Android or HTC expert. And once it happens, the video playback is trashed until I do a factory reset.
T-Mobile tech support said this is a KNOWN issue, they have many identical complaints, and the best they can offer is to wait for FW fix.
A factory reset will fix the issue with all playback sources I have tried, but I can't tie it down to what triggers it. Rumors include Flash Player other than what is stock, YouTube app, etc., as well as an obscure sound notification checkbox in settings.
You can't just "re-choose" or "confirm" your phone as the player either - that did not work for me. T-Mobile knows its an issue, for whatever comfort that gives you.
Interestingly, it never makes the camera malfunction for snapshots.
Tough call, since HD recording is a huge selling point of this phone. I have not tried to download a video to my computer to see if it plays. I can't assume it is corrupted since it may have been playing fine all along, but I probably should check.
Also, other media players can't seem to play it either in the phone, but I am no expert their on choices.
Savage1701 said:
Yes, with three factory fresh T-Mobile phones and SIM cards.
I can't trace it to anything in particular, but I am not letting it update itself. I am NOT an Android or HTC expert. And once it happens, the video playback is trashed until I do a factory reset.
T-Mobile tech support said this is a KNOWN issue, they have many identical complaints, and the best they can offer is to wait for FW fix.
A factory reset will fix the issue with all playback sources I have tried, but I can't tie it down to what triggers it. Rumors include Flash Player other than what is stock, YouTube app, etc., as well as an obscure sound notification checkbox in settings.
You can't just "re-choose" or "confirm" your phone as the player either - that did not work for me. T-Mobile knows its an issue, for whatever comfort that gives you.
Interestingly, it never makes the camera malfunction for snapshots.
Tough call, since HD recording is a huge selling point of this phone. I have not tried to download a video to my computer to see if it plays. I can't assume it is corrupted since it may have been playing fine all along, but I probably should check.
Also, other media players can't seem to play it either in the phone, but I am no expert their on choices.
Click to expand...
Click to collapse
Interesting.
I called HTC and they diagnosed it as a bad SD card. Shipping me a new one under warranty.
Called TMO and the CSR looked up known issues and this wasn't on her list. So, some conflicting info apparently from TMO.
Did a reformat of the SD and video is working for now. But then just popping the SD last night fixed it until this morning. So, we'll see.
I've ordered a 16Gb SD, and will be getting a replacement 8Gb from HTC, so will have a couple of cards to play with. I hope it's a flaky SD, since that's easily fixed.
Goto Settings>Sounds
And turn off Audible Selection.
See if that works.
Its working for me.
I had the same issue until I did it.
Sent from my HTC Sensation 4G using XDA App
lozonw said:
Goto Settings>Sounds
And turn off Audible Selection.
See if that works.
Its working for me.
I had the same issue until I did it.
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
Audible Selection was already turned off. So, not the cause in my case.
guys hit the power button and select restart it will close all apps and playback will work again
phonegod said:
guys hit the power button and select restart it will close all apps and playback will work again
Click to expand...
Click to collapse
So is "Restart" more like removing the battery? I did try a power off/on yesterday and it didn't fix the problem. Then resorted to popping the battery and SD, which did temporarily fix it. But based on a post in another thread, and the slower boot, it appears a restart is actually a more thorough reset than power off, which seems backwards. If so, good to know.
Regardless, having to reset the phone to make vids play is not acceptable. The real problem needs to be identified by HTC and fixed.
samnada said:
So is "Restart" more like removing the battery? I did try a power off/on yesterday and it didn't fix the problem. Then resorted to popping the battery and SD, which did temporarily fix it. But based on a post in another thread, and the slower boot, it appears a restart is actually a more thorough reset than power off, which seems backwards. If so, good to know.
Regardless, having to reset the phone to make vids play is not acceptable. The real problem needs to be identified by HTC and fixed.
Click to expand...
Click to collapse
yes restart closes all apps and make things work again i did let htc know and they said they will escalate the problem to the proper resources to be fixed in and update they also told me the sensation will be getting a update before august
Update: Since I formatted my SD card yesterday morning video playback has worked perfectly. Will update again as needed.
Update2: Now I really have a black screen. Phone totally died this morning. Went to TMO store and swapped batteries, nothing. Door nail. Called TMO and it will be a week before I can get a replacement.
samnada said:
Update: Since I formatted my SD card yesterday morning video playback has worked perfectly. Will update again as needed.
Update2: Now I really have a black screen. Phone totally died this morning. Went to TMO store and swapped batteries, nothing. Door nail. Called TMO and it will be a week before I can get a replacement.
Click to expand...
Click to collapse
wow your phone died i would tell them never mind keep this **** because the phones not holding up to its purchase
phonegod said:
wow your phone died i would tell them never mind keep this **** because the phones not holding up to its purchase
Click to expand...
Click to collapse
I really like the phone. Best phone available in the US for me. So, don't want to kiss it goodbye quite yet.
What I don't like is the replacement policy. TMO CSR told me all the stores are privately owned, and aren't actually part of T-Mobile. Since I purchased through Customer Care over the phone the store won't do a replacement. Ok, but they could ship me a replacement right away for a confirmed at the store dead phone, and charge my credit card full retail price if I don't return the bad one. Two hours on the phone and waiting a week for a replacement isn't a positive customer experience.
Well, something got changed with mine because none of that stuff worked for me, but now I no longer have issues with video. My rep said it was known. We did try the "Audible Selection" possibility but no help. I had to do a factory reset.
Maybe a flash issue, maybe a small FW push, I don't know.
I'm too new to Android to hack around and see, coming over from the Windows 6.5 crowd.
We'll see, but I think at going on 3 weeks if it was going to fail it would by now.
I have read on many forum about the issue of the external SD being somehow "ejected". People tried every possible solutions, including buying new SD cards, reformatting, etc. I had this issue myself. I did not find any solution neither anyone has found one on other forums. But 2 days ago I did found it.
Everytime you restart your phone, the issue will come back. In order to get rid of the constant notification, here is what I found. It is not a hardware problem (bad connection, etc) neither a software issue as everybody believes.
It is simply that the phone need to scan the SD everytime you restart it. And the notification will continue to come back until you do this.
1) open the notification. This will bring you directly in your SD content.
2) open each folder you have on it. This will make the phone scan it's content. And you have to do it in order to get rid of the notification.
This needs to be done everytime you restart the phone. Once you have done the 2 steps above, your SD content will stay "locked" untill you start the phone again.
I have been a long time member of xda and I did not post for over 2 years. So if my post is not in the right section please do not hesitate to move it to the right section / tread.
Thank you and I really hope this will help a lot of of us.
it is a hardware problem. my replacement unit doesn't have this issue at all with any of my cards.
Thanks
I got my phone on the 11th. Can you tell me when you got your replacement? Thanks
mannequin said:
it is a hardware problem. my replacement unit doesn't have this issue at all with any of my cards.
Click to expand...
Click to collapse
Can you tell me how long you have had the new phone? I have gone about a day without the notification and I just want to make sure that your new phone has gone several days without the issue. I had my phone replaced already last Saturday and the new phone is doing the same thing as the old phone. If it is actually a hardware problem, I have gotten 2 bad phones. I would hope this is unlikely or Samsung has a big problem on their hands.
skiddingus said:
Can you tell me how long you have had the new phone?
Click to expand...
Click to collapse
my first unit was February build with all kinds of issues: reoccurring SD card notification, poor screen uniformity, audio distortion through headphones when the phone was upside down, too sensitive screen.
the new phone (March build) i got last Wednesday has none of those, zilch.
Are you really sure it's an hardware related issue ?
i also have the same problem...
daibaron said:
Are you really sure it's an hardware related issue ?
i also have the same problem...
Click to expand...
Click to collapse
how do you explain it otherwise? first phone had it with any card at random intervals, the new one has zero.
i used adoptable storage and the message disappeared... the memory management is different that's all
i think this may be related to some Roms since all S7 owners are not all concerned
I have just read this.
However, I know lots of people complaining this did not fix the issue : www.gottabemobile.com
And this too
http://www.ibtimes.co.uk/samsung-galaxy-s7-galaxy-s7-edge-troubleshoot-issues-how-fix-them-1549519
Well I went to best buy and got a second replacement phone today. I'm at almost 12 hours now without the SD card notifications. Keeping my fingers crossed.
My notifications have died down after the recent security update on T-Mo. Maybe just a coincidence. It's also encrypted.
skiddingus said:
Well I went to best buy and got a second replacement phone today. I'm at almost 12 hours now without the SD card notifications. Keeping my fingers crossed.
Click to expand...
Click to collapse
restart your phone, bet it comes back
HTCMDA said:
restart your phone, bet it comes back
Click to expand...
Click to collapse
I've restarted it a dozen times. Both notifications always appear after a restart. This is normal. I was getting the notifications randomly throughout the day. Sometimes certain apps would also lose access to the card.
I'm at 20 hours now with no random notifications. It's looking good.
---------- Post added at 07:16 AM ---------- Previous post was at 07:15 AM ----------
_Gir_ said:
My notifications have died down after the recent security update on T-Mo. Maybe just a coincidence. It's also encrypted.
Click to expand...
Click to collapse
The update didn't seem to help my phone on Verizon.
Totally solved for me
I just wanted to update you. I did the procedures as mentioned in the links I posted above.
One of the step involve to "slowly" replace the tray in its position. Ensure you do it.
I did not use my pc adaptor to do my backup on my PC. I used a usb connected to the phone.
One thing though: I had only 14gb of data on my card. I was able to move it all to the phone (as well as the pc) and this brought me to 31gb in my phone. So when I re-formatted my SD using the setting from the phone, I was able to just re-transfer the content on it from the phone without using my pc backup.
It has been 3 days without any fault reading and notification pop-up.
For those who have way more stuff on their SD, I would ensure that you transfer them from the phone on your pc, and not using a SD adaptor directly in your pc. I do not know if this makes a difference, but I would not take the chance. Use the USB adaptor (phone to pc).
Also, I have noticed that all the treads around the web which dealt with the subject (not only on xda) have since a week or more got quiet, which means that the issue is kind of resolved.
Putting back the tray slowly in is one of the KEY procedure to follow. This does mean that the tray is kind of not perfectly designed (hardware issue). So it is a possibility that some of you do have a somehow more sensitive tray. It also means that it may degrade overtime (with the cold, and heat, sun, etc.). This tray should not have been designed with weak material (ie: rubber). It should have been made with hard plastic or something else. This decision may have been made for the waterproofing of the device. However, I believe that they could have sealed it properly using stronger material.
We have a one-year warranty and the summer is coming. If you feel that it degrades overtime, return the device. I would not do so right now as the production lines will not adapt to this problem for a few months. I would say 6+ months.
I hope this helps.
skiddingus said:
I've restarted it a dozen times. Both notifications always appear after a restart. This is normal. I was getting the notifications randomly throughout the day. Sometimes certain apps would also lose access to the card.
I'm at 20 hours now with no random notifications. It's looking good.
---------- Post added at 07:16 AM ---------- Previous post was at 07:15 AM ----------
The update didn't seem to help my phone on Verizon.
Click to expand...
Click to collapse
In your case, I would suggest getting a replacement. See the post I just made. 2 minutes ago.
Good luck to you all.
Christian99 said:
In your case, I would suggest getting a replacement. See the post I just made. 2 minutes ago.
Good luck to you all.
Click to expand...
Click to collapse
The update didn't help but the 2nd new phone seems to have fixed the problem. I'm over 24 hours now with a notification. I think it is finally fixed. I still can't believe that I had 2 bad phones in a row but it appears to be what the problem was.
hi guys,
In my opinion the fingerprint unlock is getting slower from time to time.
When the screen is completely off it takes around 2s.
If the screen is on and device locked it's quite fast.
Looks like there is a kind of deep standby.
Someone else having the same issue?
Thanks!
How long is an a while? I have not experienced in a week I used it. I experienced general accuracy problem on other devices, notably iPads Air 2s.
Here the same. If you keep the finger on the sensor it takes 2 seconds. If you only quickly tap on it is fast, but sometimes does not unlock.
Yes, in my case its about 2seconds. Way too long for that old technology.
Maybe the it's a software related issue
If I activate the screen first it unlocks in around 0.5s. if the screen is off it takes too long.
It can be fixed with a software update
its a problem with other honor devices also, it happens in my 5x.
i just remove the old fingerprints and adds a fresh one.
How?!
remove previous fingerprints and register new one
PalakMi said:
How?!
Click to expand...
Click to collapse
Hello! To change/set up the fingerprint unlock feature, you would need to go to settings and scroll to "fingerprint ID" option. It will also prompt you to also set up either a password or a PIN as a backup feature to unlock the phone. (SG)
HonorUSA_Saily said:
Hello! To change/set up the fingerprint unlock feature, you would need to go to settings and scroll to "fingerprint ID" option. It will also prompt you to also set up either a password or a PIN as a backup feature to unlock the phone. (SG)
Click to expand...
Click to collapse
Thank you
---------- Post added at 10:22 AM ---------- Previous post was at 10:21 AM ----------
Do this really help improving fp scanner speed?!
Pr3d1ction said:
Yes, in my case its about 2seconds. Way too long for that old technology.
Click to expand...
Click to collapse
Its a brand new 4th generation fingerprint scanner, old .......? Better check what apps you have running in the background that keep the cpu busy
I am seeing this issue on my device as well. Has anyone figured out what is causing it? It's not a huge deal since it's still faster than most, but I need to know if there are any ways around it. Registering new prints doesn't do much. I feel like it's an app. When I'm charging the device, it unlocks super fast all the time. Same when you initially turn off the screen.
If you are using an sd card, remove it, and Check Fingerprint unlock time. Mostly a slow sd card is causing this problem
Check CPU Spy to see if there's something eating your resources.
It might be bad memory management.
zinko_pt said:
Check CPU Spy to see if there's something eating your resources.
It might be bad memory management.
Click to expand...
Click to collapse
I tried taking out the memory card and that did it. I am using a 256 GB card. What card are you all using? I tried CPU spy. It told me that deep sleep was 55%? Not sure what to actually look for.
Mrplennium said:
I tried taking out the memory card and that did it. I am using a 256 GB card. What card are you all using? I tried CPU spy. It told me that deep sleep was 55%? Not sure what to actually look for.
Click to expand...
Click to collapse
I'm using a Samsung Evo+ 64Gb card and I have never had any issue like this.
I was wondering whether this should do anything with the fact that the Honor always said that you can expand storage up to 128Gb but probably not.
What kind of card do you use?
malnabokor said:
I'm using a Samsung Evo+ 64Gb card and I have never had any issue like this.
I was wondering whether this should do anything with the fact that the Honor always said that you can expand storage up to 128Gb but probably not.
What kind of card do you use?
Click to expand...
Click to collapse
I'm using the Samsung Evo + 256 GB memory card. I am now wondering if it's an app that's causing it. It's very snappy when charging or when I initially turn the device on, then off, then attempt to turn it on again. It's just a hair slower when it's in a deep sleep. It's not a deal breaker since it's still super faster than other phones, but its one of those things I would like to fix if I can since I think my device is perfect. Anymore suggestions/recommendations would be great!
It could be got to do with android doze either.
If doze is disabling a background process for the SD card reader, every time it's woken up it would need to be started again.
Seeing the issue here on my FRD-L09 as well
I have a T-Mobile S8+ and its having problems that I can't seem to shake, and I will most likely have to return for a different one. My S8+ has been shutting off more than 6 times a day, randomly. Most of the times when I am not touching the phone at all. It could just be laying on my desk at work and just reboot for no reason. And no I do not have the auto restart option on, I double checked that. Also noticing that AOD sometimes doesnt come on at all, and no, nothing is covering the sensor to stop it from coming on. And the other issue I'm having is youtube. A few times I've gone on youtube to watch a video and 480p is the max resolution and thats on WIFI or Data, and I will go on my Iphone to the same video and it will be 1080p. So thats pretty disheartening with such a beautiful screen. And my last gripe is the SD Card. I have saved some of my apps to SD card, like I have on many of my other phones, and the app icons disappear and just show "SD CARD" as the icon for those apps, I've seen that before on other phones but it was only once in a blue. On this phone its almost every time I open the App drawer. I am using the 256GB Samsung SD Card that they have been giving on their pre orders for a while now. For being the newest phone Samsung offers, it shouldn't have all these problems that many of my older phones didn't experience with much lower specs. Back to the T-Mobile store!
It's an imperfect world we live in.
MrTonyToca said:
I have a T-Mobile S8+ and its having problems that I can't seem to shake, and I will most likely have to return for a different one. My S8+ has been shutting off more than 6 times a day, randomly. Most of the times when I am not touching the phone at all. It could just be laying on my desk at work and just reboot for no reason. And no I do not have the auto restart option on, I double checked that. Also noticing that AOD sometimes doesnt come on at all, and no, nothing is covering the sensor to stop it from coming on. And the other issue I'm having is youtube. A few times I've gone on youtube to watch a video and 480p is the max resolution and thats on WIFI or Data, and I will go on my Iphone to the same video and it will be 1080p. So thats pretty disheartening with such a beautiful screen. And my last gripe is the SD Card. I have saved some of my apps to SD card, like I have on many of my other phones, and the app icons disappear and just show "SD CARD" as the icon for those apps, I've seen that before on other phones but it was only once in a blue. On this phone its almost every time I open the App drawer. I am using the 256GB Samsung SD Card that they have been giving on their pre orders for a while now. For being the newest phone Samsung offers, it shouldn't have all these problems that many of my older phones didn't experience with much lower specs. Back to the T-Mobile store!
Click to expand...
Click to collapse
its got a problem :silly:
MrTonyToca said:
I have a T-Mobile S8+ and its having problems that I can't seem to shake, and I will most likely have to return for a different one. My S8+ has been shutting off more than 6 times a day, randomly. Most of the times when I am not touching the phone at all. It could just be laying on my desk at work and just reboot for no reason. And no I do not have the auto restart option on, I double checked that. Also noticing that AOD sometimes doesnt come on at all, and no, nothing is covering the sensor to stop it from coming on. And the other issue I'm having is youtube. A few times I've gone on youtube to watch a video and 480p is the max resolution and thats on WIFI or Data, and I will go on my Iphone to the same video and it will be 1080p. So thats pretty disheartening with such a beautiful screen. And my last gripe is the SD Card. I have saved some of my apps to SD card, like I have on many of my other phones, and the app icons disappear and just show "SD CARD" as the icon for those apps, I've seen that before on other phones but it was only once in a blue. On this phone its almost every time I open the App drawer. I am using the 256GB Samsung SD Card that they have been giving on their pre orders for a while now. For being the newest phone Samsung offers, it shouldn't have all these problems that many of my older phones didn't experience with much lower specs. Back to the T-Mobile store!
Click to expand...
Click to collapse
Try removing your SD card and check whether all your problems are solved. I think all your problems is related to the SD card.
YouTube videos issue try changing your resolution from settings/display and check if it's fixed.
If not just factory reset and check.
I believe you have restored or transferred everything from your old phone right.
Sent from my SM-G955F using XDA-Developers Legacy app
54NJ41 said:
Try removing your SD card and check whether all your problems are solved. I think all your problems is related to the SD card.
YouTube videos issue try changing your resolution from settings/display and check if it's fixed.
If not just factory reset and check.
I believe you have restored or transferred everything from your old phone right.
Sent from my SM-G955F using XDA-Developers Legacy app
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Click to collapse
I could remove my SD Card, but then alot of my apps wont work because they are saved to the SD Card. This is the same SD CARD, I've used from a Galaxy S7 Edge, LG V20, LG G6, and my original Galaxy S8+ that was returned due to the red tint issue, and every time I switch a phone I delete everything off of the card except the pictures. I also start every new phone fresh and never restore anything. This is the first time its caused this issue. So I dont believe its the SD Card, but I do believe the issue with the phone is something related to the SD CARD. I have other SD CARDS a 200GB class 10, but I of course would rather have 256GB which is also class 10. So I dont know, I will format the SD CARD when putting it in the new phone, and see if the problems persist. If they do, will swap for another SD CARD and then see if they still happen. And also the youtube videos after a while start to show up in 1080p but for some reason some start off 480p, not sure why when my old ipod gets full resolution everytime. Maybe its a youtube issue. Thanks for the suggestions.
Birdsfan said:
It's an imperfect world we live in.
Click to expand...
Click to collapse
Amen...