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I was just unlucky or Captivate is so bad?

I dropped the Captivate yesterday. Because I had a silicon case and screen protector, seems like nothing happen, not even a small scratch. Hell no. After that the phone just couldn't send or receive any call!!! Calling from my friends' phones: just one ring and then it went to Voice mail box. Trying to call my friends: not even a ring, just "Call ended". Well, what was going on? I tried everything: switch the simcard to another phone, worked fine! Hard reset, flash back to stock, didn't help!
AT&T is sending me a new one (well, probably refurbished), but I just feel so disappointed with that. Only one drop! My previous Samsung Omnia has been dropped so many times, some times even the back cover and battery was out, but it still works smoothly!

sounds like you dropped it just right to severely damage the antenna

Man that sucks luckily you didn't scratch it up and they really couldn't pin point the problem and blame you
Sent from my SAMSUNG-SGH-I897 using XDA App

Dropped mine today will running to my car. It landed face down (yikes!) and slid about 5 feet (YIKES!!!). I picked it up assuming the glass would be cracked or at least nicely scratched or the phone would simply not work. To my surprise, the screen looks totally unscathed and the phone still works fine. I have some lovely scratches on the plastic casing either side of the screen which sucks but they are hardly noticeable.
Sent from my SAMSUNG-SGH-I897 using XDA App

I had my phone go straight to voicemail once, i thought that was wierd. Other than that nothing out of the ordinary. The phone works well for me including the GPS, which I know a lot of people complained about.

So I was probably unlucky though. Of course the good thing is the phone has no scratch, but that is what I would expect. I dont know if the drop affected the antenna, as I could still see at least 3 bars of signal. Just weird. Good thing that you guy, who have dropped the phone at least one, did not experience the same problem as mine. So I guess I can still love the Captivate though . Otherwise, I hate to see the chuckle in my room-mate's face, who has an iPhone

cppc said:
So I was probably unlucky though. Of course the good thing is the phone has no scratch, but that is what I would expect. I dont know if the drop affected the antenna, as I could still see at least 3 bars of signal. Just weird. Good thing that you guy, who have dropped the phone at least one, did not experience the same problem as mine. So I guess I can still love the Captivate though . Otherwise, I hate to see the chuckle in my room-mate's face, who has an iPhone
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I hope that'd be one of those nervous "ha ha we're in the same boat now, mine came with a damaged antenna out of the box" chuckles. j/k
Anyway, that's weird that it still shows a few bars but doesn't connect.. Maybe you somehow shook part of the antenna's connector loose?

Well, I guess the silicon/rubber case should help a little bit to avoid things like that happen. I cant imagine how bad it was if I didnt have the case.

ive dropped my cappy numerous times. thank god it has the bodyglove (while waiting for the otterbox) which seemed to take the abuse well. i think you just got unlucky

yeah sounds like u damaged the antenna

I would try changing the similar card before anything. I work for att and a lot of times people drop their phones and as a result have no service and I just change the similar card and it works 99% of the time.
Sent from my SAMSUNG-SGH-I897 using XDA App

Godd advice, and by the the way SIM stands for Subscriber Identity Module, and not similar, but since you work for AT&T, we don't expect you to know that.

rajendra82 said:
Godd advice, and by the the way SIM stands for Subscriber Identity Module, and not similar, but since you work for AT&T, we don't expect you to know that.
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I'm hoping that was a his/her keyboard changed it or at least I hope so
Sent from my SAMSUNG-SGH-I897 using XDA App

rajendra82 said:
Godd advice, and by the the way SIM stands for Subscriber Identity Module, and not similar, but since you work for AT&T, we don't expect you to know that.
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Click to collapse
I think we have a swype victim...

rajendra82 said:
Godd advice, and by the the way SIM stands for Subscriber Identity Module, and not similar, but since you work for AT&T, we don't expect you to know that.
Click to expand...
Click to collapse
And of course, it's "good advice" and not "godd advice". But then who am I to nitpick?
(Had to remove the URL as I am still new to the forums.)

Yep keyboard changed sim card to similar card on me. Couldn't edit the post cause I'm new and I had to wait 5 minutes to re-post. By the way not all at&t reps are complete morons. I admit some are totally incompetent. In fact, the general consensus amongst at&t sales reps is most customers couldn't wipe their own ass without first confiding in an experienced ass wiper for a step by step solution.
Sent from my SAMSUNG-SGH-I897 using XDA App

mayoj7 said:
Yep keyboard changed sim card to similar card on me. Couldn't edit the post cause I'm new and I had to wait 5 minutes to re-post. By the way not all at&t reps are complete morons. I admit some are totally incompetent. In fact, the general consensus amongst at&t sales reps is most customers couldn't wipe their own ass without first confiding in an experienced ass wiper for a step by step solution.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
That's because most people ARE stupid.
I've dropped mine once or twice but no problems that I've noticed. Not even a scratch.

The gray plastic and metal back cover mark easily but the black plastic and glass are very tough the Samsung videos prove that. But glass is glass and is far from indestuctable. Other than that I have completely disasembled my phone and it is very rugged. Not much room for things to break. A strong cast aluminum chassis backs the touch screen and strong feeling plastic back plate. Everything has good support. I've dropped mine many times without fear and have no ill effects.
My friends iphone 4 however has a broken screen and his insurance is $15 a month. Mine is $5. That makes me feel great about my decision to abandon apple.
Sent from my SAMSUNG-SGH-I897

Touch panel- fail

So the one time I decide to take the thundy out the case I drop it getting out of the car. I pick it up and its non responsive, can't get past HTC green/white screen. I tried holding vol down and I went into system info. It says touch panel- fail?!? Did I really toast this thing in one drop?

Ouch buddy let us know how it goes that makes me cringe as I always rock my phones naked, well except the nexus one neoprene that i have used on both incredibles and the nexus one I own. Wish it was big enough for my Thunderbolt that case has saved my ass a couple times

So Jcase helped me flash back to stock and it now says S-On in bootloader but I still can't get past HTC logo. I think it dropped just right and broke the screen. Be careful if your running your phone without a case guys, Im a good example. First drop, ruined the screen! Now I have to wait for a replacement to get shipped.

ok so I got the $5.18/ month insurance from Verizon, they tried to offer a $6.99/month plan that adds a 6 month warranty to the exchange and then took it back saying you cant with the thunderbolt.
So my question is should I just tell them I lost the phone and get to keep the battery, sd card, and possibly fix the touch screen later to put it on Metro PCS? Verizon says they cover lost phones, does anyone know if I will have more trouble if my phone is lost versus broken?
Also if its broken is there anyway of getting out of the $100 deductible?
Anyone know if I have to wait a day after adding insurance or any trouble I will run into with this?

So you would tell them you lost it even though you dropped it?
Sent from my ADR6400L using XDA App

Ill admit its sneaky, but to be honest Im mad that this phone didn't hold up better. The battery casing popped off relatively easy when it was dropped which was its downfall. Now I have to pay $100 and Im just supposed to be ok with this?
If Verizon still had a 30 day policy I could just take it to them but they are tightening the reigns.
Pics to follow showing light damage

Here are the pics

The only damage cosmetically to the phone is the nick on the corner and a scratch to the camera lens bezel that I can't really get to show up in a picture. Phone looks pristine, yet isn't worth more than a brick.

You can justify all you want but it doesn't make it right. Good luck
Sent from my ADR6400L using XDA App

azturbomini said:
You can justify all you want but it doesn't make it right. Good luck
Sent from my ADR6400L using XDA App
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Your right this phone is built to withstand nothing. Seems weird that 15 days after the bolt's release verizon is changing all their return policy rules.
Also no extended warranty available for the replacement, when they are offering it on other devices. I think I will keep this phone as my own insurance policy..

I ended up using best buy black tie program because they gave me a phone on the spot. I didn't say I lost it, just gave them the broken phone. I was pretty frustrated yesterday when my TB failed!

Just brick it and say you downloaded an application and it shut off your phone and thats what came up
Sent from my ADR6400L using XDA Premium App

Well I got it the 15th so Im outside of verizon's 14 day policy. Your saying if I dont tell them I dropped it they might replace the phone? You cant even tell I dropped it, the best buy lady was like why is your phone so useless? (its basically already bricked but now S-On, only going to boot screen)

Anyone try replacing a digitizer yet? Best Buy wants 30 days, plus 5 days for shipping, plus x amount of extra days cause their system was down for replacements....Im just getting so lucky, lol. I was hoping they were doing the 3 day rapid exchange, only on crapple phones though.
Link for $40 digitizer- http://www.kaboodle.com/reviews/39....zer-for-htc-thunderbolt-4g-incredible-hd-6400
This will void my warranty huh?

Correct me if im wrong as I have not actually seen a TB disassembled but is it possible that a pin connection just jolted loose? I mean it seems must more feasible in my opinion..

That is always possible. I have seen it b4. My wife has a plasma tv that just quit the day after bestbuy return policy. They were gonna send a tech, but it was gonna be a week or more. So I pulled it off the wall and tore into it. They never pushed the lock down on the ribbon cable! Been fine ever since.
Sent from my ADR6400L using XDA Premium App

If I were you Id tell them the screen simply "Just Stopped working". From the looks of it nothing is cracked or broken so they couldent claim you did it.
I know, I know. Im a horrible dishonest person who makes things expensive and make people kill themselves.

So let me get this right. You were cheap so you didn't buy a case. Then YOU dropped it onto cement and expected to just pick it up and it to work fine. Then you go to Verizon and tell them you lost it so you can get a new phone plus keep the old one you know the one that YOU dropped. You are so freaking ridiculous. I hope you drop your new phone on carpet this time and it breaks. People these days, really.
Sent from my ADR6400L using XDA App

miketoasty said:
So let me get this right. You were cheap so you didn't buy a case. Then YOU dropped it onto cement and expected to just pick it up and it to work fine. Then you go to Verizon and tell them you lost it so you can get a new phone plus keep the old one you know the one that YOU dropped. You are so freaking ridiculous. I hope you drop your new phone on carpet this time and it breaks. People these days, really.
Sent from my ADR6400L using XDA App
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I agree... They need to get rid of phone insurance and let people be more careful.

I would think from such a short drop it wouldn't be such a drastic result as the touchscreen failing. I mean, you must have dropped it "just right" for that to happen, I would think.
I accidentally dropped my BlackBerry down a flight of stairs at work and there wasn't even a scratch!
But I can see how a 4.3 inch screen could be more susceptible to damage than a BlackBerry.
Just remember, karma can be a *****, so pay it forward and be honest. You reap what you sow.

An ant crawled inside my Note LCD screen

I really have no idea how the hell it got inside...left it in my bedroom came back and saw it crawling. i assumed it was on the outside of my screen, but it was really inside :\ how the hell did it get in there? Its so disturbing...

I hope for your sake he manages to crawl out again and doesn't die there.

Speaker grille maybe?

he's already dead...sigh

yo blud7...im a Trini too! noticed your bmobile avatar

Avantiel said:
I really have no idea how the hell it got inside...left it in my bedroom came back and saw it crawling. i assumed it was on the outside of my screen, but it was really inside :\ how the hell did it get in there? Its so disturbing...
Click to expand...
Click to collapse
That's messed up... you should try low pressure blower.... btw this is mbetty.. have been that happen before and that solution worked a few times... different devices tho

Wow that's very disturbing. Hope you find a solution and now I have to stop leaving my note on the floor and onto a table or something.
Sent from my GT-N8013 using Tapatalk 2

There must be a hole between lcd screen which let an ant to go under it. Im sure that hole will cause some dirt to go inside as well which later can create something like a dust cloud inside. Those are common issue with htc device. Htc sensation exactly..but i never heard its happen to sammy product before..keep crossing finger..this is something to worry about
Sent from my GT-N8000 using xda app-developers app

Lol sorry it's kind of funny, but I do empathise for you. Had read a thread in the past with the exact same issue on a tablet. I wonder if warranty will cover ants
Sent from my GT-I9300 using Xparent Cyan Tapatalk 2

Buggy tablet

mano42 said:
Buggy tablet
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It's a feature, not a bug.
Sent from my GT-I9300 using Xparent Cyan Tapatalk 2

Warranty covered
Have you been to the store to see if it is under warranty? And what they told you?
Supposedly the screen should be sealed. I think! Or not!

Just contact Samsung and ask them what you should do. Obviously this should not be possible.
Sent from my GT-N8013 using Tapatalk 2

I'll attempt blowing some can air into the speaker grill. If that fails ill contact Samsung cuz I bought this from amazon.

if it's still eligible to return, send it back to amazon and just say that it wasn't working properly and you'll get a replacement in a day or so.
ask me how i know....lol.

mgunthi said:
Have you been to the store to see if it is under warranty? And what they told you?
Supposedly the screen should be sealed. I think! Or not!
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Click to collapse
Could have got in the micro sd slot and crawled around. I worked in the field years ago for a cable company, a lady called in and said her cable box LED display was cutting off numbers so 8's looked like 3's and so on. I went to here house and noticed about 20 roaches inside her box!

rand33099 said:
Could have got in the micro sd slot and crawled around. I worked in the field years ago for a cable company, a lady called in and said her cable box LED display was cutting off numbers so 8's looked like 3's and so on. I went to here house and noticed about 20 roaches inside her box!
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Click to collapse
Wow that's bad. I would not want to touch anything in that house. Would have to disinfect like the biochemist do.

Hold a vacuum cleaner hose up to wherever you think he got in and maybe it will suck him out?

the memory card slot has always been covered...and i honestly cant see him crawling in through the speaker grill. its way too tiny

Maybe the charging port? Either way tablets are not air tight, and the ant got in.
Pretty sure Amazon can work with you as well, I have always had good customer service experiences with them.
Makes me feel better I paid for the best buy replacement plan

Slider Hinge a little lose

Hello everyone,
my Photon Q fell two days ago and since nothing really happened except that the slider mechanism feels more lose than before, I wanted to ask you guys if 1) with your phone it is the same or 2) do you have an idea how to make it "tight" again?
I opened the phone but couldn't really find out what causes this gap on the left side (when the phone is closed and you are looking at the front). Even it's cosmetic (for some ) it bugs me a lot
Thanks

I've got the same issue, but I thought it could be an issue caused by a fall of the Photon Q.

Loader009 said:
I've got the same issue, but I thought it could be an issue caused by a fall of the Photon Q.
Click to expand...
Click to collapse
So yours fell too? Its probably due to the fall
Sent from my XT897 using xda app-developers app

Mine has been like this since day one. Thought it was just crappy manufacturing. MUCH more loose compared to my old Epic4g

judogti said:
Mine has been like this since day one. Thought it was just crappy manufacturing. MUCH more loose compared to my old Epic4g
Click to expand...
Click to collapse
You probably should have exchanged it then. It's likely yours was dropped during shipping or by someone in the Sprint store.

Solust said:
You probably should have exchanged it then. It's likely yours was dropped during shipping or by someone in the Sprint store.
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Click to collapse
Yes, I think so too. Before the drop it fit nicely...Hmm...but noone knows what to do to get it like that again?
Sent from my XT897 using xda app-developers app

I'm not experienced in hardware repair or mods, but if you can separate the two parts of the phone it looks like it has a single hinge with two rails for the slide mechanism. I don't think those would be damaged based on your pictures but there are also two pieces of metal, one on each side of the display connector. My bet would be that one of those got dented. The two pieces seem to be used as a stopping point for the slide as well as distancing/orienting the display.

Solust said:
You probably should have exchanged it then. It's likely yours was dropped during shipping or by someone in the Sprint store.
Click to expand...
Click to collapse
Nah, Im less than thrilled with this phone, I hope it dies soon and I'll switch models. I love having a slider but there are too many disappointments with this one looks like I'll have to go with an S3 or S4.

judogti said:
Nah, Im less than thrilled with this phone, I hope it dies soon and I'll switch models. I love having a slider but there are too many disappointments with this one looks like I'll have to go with an S3 or S4.
Click to expand...
Click to collapse
Congratulations. You came to say that you don't like this phone and happened to bring nothing to this conversation. We won't miss you.

Solust said:
I'm not experienced in hardware repair or mods, but if you can separate the two parts of the phone it looks like it has a single hinge with two rails for the slide mechanism. I don't think those would be damaged based on your pictures but there are also two pieces of metal, one on each side of the display connector. My bet would be that one of those got dented. The two pieces seem to be used as a stopping point for the slide as well as distancing/orienting the display.
Click to expand...
Click to collapse
Thanks, Solust, for your ideas. I've been thinking the same. I inspected both of them, when I opened the phone and one felt a little lose. Not as lose as the upper part of the phone feels now, though. Can you confirm that it are those things you were mentioning?

oTToToTenTanz said:
Thanks, Solust, for your ideas. I've been thinking the same. I inspected both of them, when I opened the phone and one felt a little lose. Not as lose as the upper part of the phone feels now, though. Can you confirm that it are those things you were mentioning?
Click to expand...
Click to collapse
At this point I do think it is beyond me and I'm a bit surprised someone more familiar with hardware hasn't stepped in yet. Might be worth a try PMing someone involved in the SIM mod.
The two metal pieces I was thinking of are on the keyboard portion of the phone. On the back of the display portion they create a mild groove the same size as the groove for the rails. One groove is left halfway up the phone and the other between that groove and the top of the phone. When the phone is together the display cable fits perfectly between them.
I'm sorry, all I can really do is speculate. I really don't know enough about this sort of thing. I may be mistaken as to what these parts are.

Solust said:
At this point I do think it is beyond me and I'm a bit surprised someone more familiar with hardware hasn't stepped in yet. Might be worth a try PMing someone involved in the SIM mod.
The two metal pieces I was thinking of are on the keyboard portion of the phone. On the back of the display portion they create a mild groove the same size as the groove for the rails. One groove is left halfway up the phone and the other between that groove and the top of the phone. When the phone is together the display cable fits perfectly between them.
I'm sorry, all I can really do is speculate. I really don't know enough about this sort of thing. I may be mistaken as to what these parts are.
Click to expand...
Click to collapse
I think it is pretty impossible to fix a dent in the hinge, right? But would that http://www.ebay.com/itm/MOTOROLA-PH...e_Replacement_Parts_Tools&hash=item20d0b14dc6 fix my problems?

^ I'm pretty sure it wouldn't. My Q is suffering from the very same problem, though I got over it quite a while ago since it's kind of a 'minor' issue I actually have the same exact part sitting on my desk right now, my listing on eBay to sell it just ended haha. I could test it out for you, if you really would like to know.
Sent from my XT897 using Tapatalk 2

xLoveHateLegend said:
^ I'm pretty sure it wouldn't. My Q is suffering from the very same problem, though I got over it quite a while ago since it's kind of a 'minor' issue I actually have the same exact part sitting on my desk right now, my listing on eBay to sell it just ended haha. I could test it out for you, if you really would like to know.
Sent from my XT897 using Tapatalk 2
Click to expand...
Click to collapse
Haha, interesting I'm not so sure either, but I'm eager to do it lol. Hence I bought this yesterday night, although I'm not even sure how this hinge is fixed on the phone (glue etc?). I'd sure like to know how u fare, fella!^^
Sent from my XT897 using xda app-developers app

There's no glue, it just slides under these 3 little slots on the left side
Sent from my XT897 using Tapatalk 2

xLoveHateLegend said:
There's no glue, it just slides under these 3 little slots on the left side
Sent from my XT897 using Tapatalk 2
Click to expand...
Click to collapse
So why didn't u try it?^^
Sent from my XT897 using xda app-developers app

Nexus 5 phone dropped in water, please help me out with this

Ok so I got my nexus 5 on November 2013. It fell in water and it no longer shows the screen properly but it charges and loads up on pc fine. Can I get a replacement at no cost? The warranty says it doesn't cover psychical damage. If I have to pay for phone again, I'm gonna get Sony Waterproof phone, no point in wasting money on something inferior. This is a picture of the background, it's meant to be one colour
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h t t p : / / i . i m g u r . c o m /z7AX1bbl.jpg?1
My friend put his iphone in the fridge and got replacements.

Of course you have to pay if you dropped it in water. Sorry, but why would you expect to get it replaced for free?

Just because this phone isn't waterproof, doesn't mean it's an inferior product. Almost all phones aren't waterproof.
Warranty doesn't cover accidental damage. It covers manufacturer defects. You dropping the phone in water is not a defect. Not of the phone anyway
Unless you have insurance, you'll be buying a new phone.
Sent from my Nexus 5 using Tapatalk
---------- Post added at 01:13 AM ---------- Previous post was at 01:12 AM ----------
aooga said:
Of course you have to pay if you dropped it in water. Sorry, but why would you expect to get it replaced for free?
Click to expand...
Click to collapse
He's clearly a troll.
Sent from my Nexus 5 using Tapatalk

aooga said:
Of course you have to pay if you dropped it in water. Sorry, but why would you expect to get it replaced for free?
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Click to collapse
My friend put his iphone in the fridge and got replacements.

klimaxo said:
My friend put his iphone in the fridge and got replacements.
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Click to collapse
What the??? Go buy an iPhone then.

klimaxo said:
My friend put his iphone in the fridge and got replacements.
Click to expand...
Click to collapse
Yes, and that is called fraud and it's against the rules to discuss it!
Sent from my Nexus 5 using Tapatalk

Not to mention against the law. As sue happy as apple is, if they knew they'd probably sue him.

You messed up. It was your fault. No, it is not, nor will it ever be someone else's responsibility to cover for your stupidity. That being said, suck it up and pay for a new phone.

Um wtf
sent from my hammerhead

Can they prove water damaged the phone if I send it to them?

klimaxo said:
Can they prove water damaged the phone if I send it to them?
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It depends. There are water indication stickers placed inside the phone that change color when they come into contact with water. If the water never reached the indicators, then they have no proof. BUT the indicators are always put in places where water is most likely to go first, so even if you had your phone out of the water quick enough and dried it off, it still probably wouldn't have made a difference. I say do the right thing. Instead of trying to commit fraud, just buy a new phone.

klimaxo said:
Can they prove water damaged the phone if I send it to them?
Click to expand...
Click to collapse
Yes. Your problem now. Deal with it.

Just leave it in a bag of rice. It'll attract a Chinese man. And they're very good with electronics
Sent from my Nexus 5 using Tapatalk

klimaxo said:
Ok so I got my nexus 5 on November 2013. It fell in water and it no longer shows the screen properly but it charges and loads up on pc fine. Can I get a replacement at no cost? The warranty says it doesn't cover psychical damage. If I have to pay for phone again, I'm gonna get Sony Waterproof phone, no point in wasting money on something inferior. This is a picture of the background, it's meant to be one colour
Remove spaces
h t t p : / / i . i m g u r . c o m /z7AX1bbl.jpg?1
My friend put his iphone in the fridge and got replacements.
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Click to collapse
I don't see how that wallpaper could ever have been the same color. Are you saying the black area should have been some sort of blue?

stevemw said:
I don't see how that wallpaper could ever have been the same color. Are you saying the black area should have been some sort of blue?
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Click to collapse
Either way you're not going to see it in a screenshot. I once had quite a long conversation about a guy who thought dead pixels would appear in his screenshots. He then started calling android ridiculous because it didn't have that feature.

This guy is obviously trolling, nobody could be stupid enough to post a screenshot thinking it would show physical damage. Just report the thread and don't feed into it anymore.
edit: This thread feels vaguely familiar to me. Pretty sure someone tried to troll here a while back with the exact same scenario, posting screenshot and all.

stevemw said:
I don't see how that wallpaper could ever have been the same color. Are you saying the black area should have been some sort of blue?
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Click to collapse
It's all meant to be blue.

klimaxo said:
It's all meant to be blue.
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Click to collapse
If your phone actually looks like it does in the screenshot, the phone is fine. Thats how the wallpaper looks. I really can't take you seriously right now.
@_MetalHead_ - I remember that. I think that was the thread that I was arguing about the screenshot too.

This thread is going nowhere.
Sent from my Nexus 5 using Tapatalk

rootSU said:
This thread is going nowhere.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
It is It is going to a new state, and this state is called "closed"
As already said, yes, they can prove you dropped it in water, and no, you will most likely not get a (free) replacement. That's all that can be said about it.
And as already mentioned, putting it into rice is always the best bet with wet electronics