Hi everyone,
I'm having a very bad issue with my Nexus 5.
Last week, my mobile network stopped working, always displaying "No service".
The sim card was still recognized, since I had to enter my pin code after each reboot.
So I tried to put my sim card in a friend's phone, and it worked perfectly on his.
Next, I called Google tech support to get some information and they simply sent me another Nexus 5 to solve the issue.
The thing is, I'm having the same issue with the new phone, but it's even worse.
The sim card is not recognized at first when I reboot the phone.
After I put it out and in once, it asks me for my pin code. And then, I get the "No service" again.
If I try to make a call it says : "Turn off airplane mode to make a call" (see attached screenshot). I tried to turn it on and off, nothing works.
I must precise that the network worked as a charm with the new phone for 3 days and then nothing.
I tried several sim cards from different service providers, and I get the exact same issue every time. and boot in safe mode but i get the no service again
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Here is my configuration :
Android 6.0.1
Security patch level : 1 january. 2016
Baseband version : M8974A-2.0.50.2.28
Build number number : MMB29S
Is anyone having this issue ?
Thanks.
There is a known problem with the N5 where a totally dead battery can kill the radio component. No, it makes no sense to me either, but after it happened to me I did a lot of reading across many forums and discovered I wasn't alone. Flashing half a dozen different ROMs made no difference. Eventually I contacted Google and, as with you, they replaced my N5 with a refurbished model which has worked perfectly ever since.
All I can suggest is that you report the second phone to Google and hope that they will replace it again.
Related
I Just got a new htc one xl (snapdragon) but i have a problem. When i am going to make an update (OTA) to the android it starts to install it and in the middle stop and i get an error image. I tried a factory reset but nothing changed. Is a problem that i don't have SIM in the phone ? (i don't have micro sim for now but i don't think this is a problem
Anyone can help ?
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I would think it might stop when it gets to the part about needing to configure for a carrier. Are you downloading a carrier (ATT, etc) based update?
mitsurugidgb said:
I would think it might stop when it gets to the part about needing to configure for a carrier. Are you downloading a carrier (ATT, etc) based update?
Click to expand...
Click to collapse
I download the automaticly update i dont know what is it exactly.
I bought it from china and i live in Greece. Maybe this is the problem
Tomorrow i will put a sim and i will update the thread.
Thanks for the fast reply
It's most likely a Hong Kong model if you bought it from China, but you might still need to have a SIM inserted for it to carry through with the update.
Sent from my Evita
Not Working with SIM inside
I just tried the update with SIM on but the same....
Any solution?
Same issue!
I have the same phone and when updating the software 10 days ago had the same issue. I have tried everything - including the factory reset suggested by HTC - and the phone will now only go as far as the beats audio splash screen. It hangs there forever, generating vast amounts of heat and nothing else!
After a very snotty email to customer services, I have been offered a free check - even though the phone's just out of warranty - if I spend 80RM to send it to Kuala Lumpur?!
If it gets resolved, I'll let you know...but I'm not holding my breath... I seem to have a ery expensive light-up paper weight now...
I flashed a custom ROM and the on first screen my device asked to insert the PIN code, then i tried more than two times and it showed "Slot has been permanently blocked". I could't make any phonecalls And when i flashed my stock ROM it works normal.
Do you know how to unlock the SIM slot?
Thank you very much.
Device: Blu vivo IV (Gionne s.5.5) chipset 6598
Custom ROM: Lolifox V6
---------------------------------
If you truly believe the device is stolen or has otherwise been acquired through illegitimate means, we can't help you - you should contact the authorities and have the seller investigated. Stealing is a crime and stolen IMEIs are blocked for that very reason.
If not, first check that the phone supports the network frequencies that your carrier uses wherever you are - not all phones support all bands, and not all carriers support all bands either.
If you can tell us the make and model of the phone, we can point you to a device-specific forum in case it's a general problem or issue with that phone model.
Beyond that, you can try to take up with the manufacturer of the phone or the carrier if it's a carrier-branded phone.
I once had to make numerous called to my carrier's support line because my new imported phone was somehow registered in my carrier's database as a completely different kind of device, so the system kept kicking me off the data plan."
Click to expand...
Click to collapse
My device was not stolen, i bought it recently, if you guys want i could post the photography of the box.
I live in BRAZIL (BLU IV) and i am trying to install a custom room for a device which's made for INDIA(GIONE s5.5), the device, it self, is the same, what changes its the "software".I saw a video on youtube that someone from USA installed the same custom ROM and didn't get any problem.
I am apologies for this good English sirs.
If you enter the wrong PIN more than three times, the "slot" gets blocked and you can't use your SIM to connect to the network anymore. Newly bought SIM cards come inside one bigger card on which your PUC is written on. For security purposes, SIM cards require this code to be entered if they get locked down.
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The fact that our Nougat update got a bit late was annoying. The update was released and them feels were amazing..
However, at this point I am about [.....] < that close to throw my phone across the room... every single time I lose not only my WiFi connection but at some times even my cellulair connection...
This has never happend on either Lollipop (5.1.1) or Marshmellow (6.0.1). My phone has never been rooted and is up to date according to the last Samsung updates. I am currently running the latest 7.0 build (NRD90M.G920FXXUE5QE8), Security patch of May 1, 2017.
Some screens to show my issue:
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As you can see, the first show no cellulair connection but a working WiFi...
The second shows the other way arround, no WiFi but a working cellulair connection. Both screens are taken tonight a few minutes apart.
I have tried:
- Reboot
- Wipe cache
- Forget and reenter WiFi
- Safe mode to exclude apps (but even in safe mode both connections will fail at some time)
I have performd a factory reset just after the OTA update and I haven't changed anything special within my phone, haven't installed any extra apps.. So I am a bit lost.
Anyone else with this issue?
mrjraider said:
The fact that our Nougat update got a bit late was annoying. The update was released and them feels were amazing..
However, at this point I am about [.....] < that close to throw my phone across the room... every single time I lose not only my WiFi connection but at some times even my cellulair connection...
Anyone else with this issue?
Click to expand...
Click to collapse
I have the same issue. Not really sure what to do. I'm thinking of just taking it to the Samsung store and trying to get it replaced.
Did you find any solution?
Sounds like your data keeps bouncing from hspa to LTE and back. Whenever it does that it can be disconnected for more than a minute. Make sure you don't have download booster on and maybe lock connection to one type. Wcdma or gsm. Other than the usual crappy s6 signal it has been worse on mine since nougat aswell.
Hi everyone!
For almost a couple of months I have been dealing with my bricked Nokia 8, it became like this on its own, I did absolutely nothing to it, this is one of the greatest mysteries I've come across and been living in misery since.
If you want to know the full extent and description, you can check it in my original post here: https://forum.xda-developers.com/nokia-8/help/help-nokia-8-powering-unresponsive-t3993959
Since then I have posted in the Noob thread and have been communicating with others, to the point that I've been trying my phone out with QPST, in particular the eMMC Software Download App. The reason being that I am wanting to gain access to my deep internal storage and do a full backup of the device, before I do any flashing or repairing to unbrick that would erase my data completely (I am in desperate need to retrieve my contacts and SMS messages as they are not backed up online or offline. It is also making my work life incredibly difficult and loosing out on jobs )
Long story short, my Nokia 8 gets recognised in device manager in 15 minutes after connected by USB as Qualcomm 9008 (before it was QSUSB_BULK but I installed the Qualcomm drivers manually).
I then proceed to open emmc software download app, and after wanting to "Switch device to DLOAD" I get this happening:
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It remains in that state with no progression (looks like 20%) and I have tried this again and after leaving it for more than 2 hours it's still the same and gives me this error message after selecting Okay.
However, if I unplug and re-plug USB, then open again emmc software download app, and then click DLOAD button to select phone, I get this:
The State is now Enabled but no more Q/QCP-XXX (Sahara Download), it just says No Phone.
Any idea what this means???
Does anyone know if they may have experienced this whatsoever? And if anyone can help me on this??
I would really really appreciate it!
Unlocked variant from Samsung. I had a Software Update setting section. Soon after putting my Verizon SIM in the device the setting isn't there anymore.
Not sure how to fix or get the setting back. I can't check for new updates either
I have an unlocked variant (SM-F711U1) running a Verizon SIM and software updates option is right in the main settings menu
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If you can't find it there, try going to Settings; About Phone; then on the bottom you should see "looking for something else?" And software update under it. Check the pic I've attached
This is all I have
Sorry for the late reply, but to me it almost seems like your phone didn't quite set itself to Verizon's configuration when you put your Verizon SIM card in. It's almost like it has no configuration for updating software PERIOD. This is very strange as even the unlocked version, while brand new, with no SIM ever put in should still show some form of a software update option when connected to internet.
The two suggestions I have are 1)
Use Google dialer set to default and dial code *#*#3747#*#* that will take you to a menu with three options and you want to tap on the "phone information" option and there will be a massive amount of information about your phones network configuration in there including stating that it is actively running on the Verizon network and successfully has the carrier provisioning info. (Disclaimer: I suggest not getting curious and manually changing settings in there when you don't know what you're doing because you can disable network bands and really end up having to factory reset your whole phone if you don't fully comprehend what you're changing) I'm just suggesting that you look visually to make sure of what I said above is what you see.
2nd)
If nothing else, pop your sim card out and go to settings, general management, reset and then tap the reset network info option and let your phone reset it's whole network configuration. If it doesn't reboot itself after then manually power the phone down, while powered down reinsert your Verizon SIM card and then power back up and give it a few minutes to get itself reconnected to Verizon's Network and after about 10 minutes I would reboot the phone again and see if anything has changed.
Spoiler: Also check this in about, status information, SIM status
You should see what you see in my picture when you click the spoiler link.