Database Info

Don't shower with your SW2

Just a heads up. Got my SW2 on Friday, it's Tuesday and my watch is acting up. I think it's due to taking a shower while wearing it. I wasn't laying in the tub or anything like that, just a quick 10 minute shower. Noticed some condensation behind the sensor and for most of the day and the top half of the screen wasn't responsive. Everything is working fine now, but there's still some condensation behind the sensor. Just a warning to some of you. I figure it'd be pretty obvious to avoid swimming while wearing this thing but I didn't think water would seep through while showering.
Sent from my Nexus 4 using Tapatalk

STEAM... A HOT SHOWER MAKES STEAM.
It can penetrate just about anything that's only mildly waterproof because it is water VAPOR not liquid water.

That's a good point, I didn't think about that.
Sent from my Nexus 4 using Tapatalk

You might have a small defect in the "water-proofing" of the watch but steam is most likely the culprit. Had it happen to a few electronic devices that were just sitting on the sink while someone was taking a shower. I've yet to have any issues with it considering I don't take it off in the shower.

AFAIK SW2 is water-RESISTANT, not waterPROOF. That means it still does not like water and I don't know why you even take a shower with it
My phone is T. Xperia T.

IP57 should mean that its ok in the shower
http://userguide.sonymobile.com/ref...artwatch-2-sw2#!Water-resistance---AccCA.html
Although i dont think i would, it should be waterproof to a max of 1m for a maximum of 30 mins.

Why would you shower with a watch on to begin with?
Sent from my SM-N900T using Tapatalk

Danny-B- said:
IP57 should mean that its ok in the shower
http://userguide.sonymobile.com/ref...artwatch-2-sw2#!Water-resistance---AccCA.html
Although i dont think i would, it should be waterproof to a max of 1m for a maximum of 30 mins.
Click to expand...
Click to collapse
Only if you shower in water at or below room temperature and you don't use soap.
That's why they have this symbol in their "Don't" section:
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Soapy water and water mixed with chemicals have different penetrating properties than PLAIN water. I wouldn't even wear it washing the car or dishes.

Although I'm still early in my Science Education (College-stage) Water Vapor is probably going to have an easier time at getting in than water. I don't really care about it that much as I had it free with my Xperia Z1, if it breaks I will be a little bummed but it's something I can live without. So I'm going to continue wearing it in the shower, and see what happens, I've had no issues so far with condensation inside the screen, I use to wear normal waterproof watch without any problems at all, so I don't think to take my watch off before I go in the shower.
sent from my Nexus 7 using xda xda-developers

IP57 means it's resistant to immersion up to 1m and 30 minutes.
The tab doesn't specify however if by saying IP57 they mean that it includes IP56 and IP55 (resistant to water jets).
Anyway, as I said in another thread, I take a shower every single day and have never taken off the watch during any of those.
No issues here, all fine with my watch.
It happened a couple of times that it rebooted itself but it was sufficient to turn it off and on and all was good.
I try not to wash it with any soap, but I don't sweat it if it happens now and then.
All this to say if your unit has water penetrating by showering, it may be defective.
On the Sony site they say " You can therefore use the device in dusty environments, when your fingers are wet, and in extreme weather conditions, for example, when it’s snowing or raining, or when humidity levels are high. See the table below for more details.", and I wouldn't classify taking a shower as "extreme condition".
Sent from my C6833 using Tapatalk 2

Maybe your usb was not properly protected. I take long baths with gear and z1 and i have no problem. I always check twice before i go into water...
Sent from my SM-N9005 using XDA Premium 4 mobile app

I have a problem with my watch, I broke the screen and I cant find the replacement, if you have a unusable sw2 maybe you can sell me the part that I need, please PM with any response, thanks

If u guys have problem when the water in the sreen,just open usb hub and face the screen in front of the laptop fan and play game to get it hot,about 3 4 hour will be normal again,i've try it already
Sent from my C6903 using Tapatalk

Forgot to take mine off when I got in the shower earlier and it had no ill effect, phew ^_^
Sent from my C6903 using Tapatalk

[Q] Have people had cracks repaired or refused

My screen just cracked on my Z3. No drops, no twisting. Just in my front pocket.
It's just a single crack going diagonally from side to side, no marks on case or chips in the glass.
I've requested a return to Sony. Although the phone is insured, I want to make an Issue with Sony as I think this is a manufacturers fault and shouldn't have to be paid by my insurance company.
I did try and search this topic and will fill in the survey later when I can access google drive. but...
I would like to know if people have had cracked screens repaired or refused.
If there are a majority of cracks repaired under warranty it would stand me in good stead as "proof" there is a fault. If the phone was not repaired, at least we know we may as well save the hassle and just self repair.
so simple question...
If you have a had a cracked screen, did it get repaired under warranty?

mega_bite said:
My screen just cracked on my Z3. No drops, no twisting. Just in my front pocket.
It's just a single crack going diagonally from side to side, no marks on case or chips in the glass.
I've requested a return to Sony. Although the phone is insured, I want to make an Issue with Sony as I think this is a manufacturers fault and shouldn't have to be paid by my insurance company.
I did try and search this topic and will fill in the survey later when I can access google drive. but...
I would like to know if people have had cracked screens repaired or refused.
If there are a majority of cracks repaired under warranty it would stand me in good stead as "proof" there is a fault. If the phone was not repaired, at least we know we may as well save the hassle and just self repair.
so simple question...
If you have a had a cracked screen, did it get repaired under warranty?
Click to expand...
Click to collapse
Don't think you'll get many replies, certainly not enough thousand replies to justify this as a "fault". These things aren't normal and 99% of the time are drops.
I dropped mine from shoulder height, no case, onto wooden floor, no damage.

I have a crack...no drop, no nothing. I'll post pic once I get access to a camera. Hoping to get it warranty

Hi. My classmate has the same problem, but with the back glass of z3. She has z3 for just one week! No drop, or anything. She normally keeps her z3 in handbag. Today she pulled out her mobile and we saw this:
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It's realy embarrassing, 7 days after getting phone. My N4 dropped thousant times, and nothing happened - it has glass at a back too.

Mayex said:
Hi. My classmate has the same problem, but with the back glass of z3. She has z3 for just one week! No drop, or anything. She normally keeps her z3 in handbag. Today she pulled out her mobile and we saw this:
It's realy embarrassing, 7 days after getting phone. My N4 dropped thousant times, and nothing happened - it has glass at a back too.
Click to expand...
Click to collapse
If you look at the bottom you can see the impact point. Like a ball-point hammer impact.

jonshipman said:
If you look at the bottom you can see the impact point. Like a ball-point hammer impact.
Click to expand...
Click to collapse
It couldn't be pen or something like this. She hadn't anything in her bag except books and soft pen-box. Does anyone know if Sony repairs damages like this for warranty?

Brendo said:
I have a crack...no drop, no nothing. I'll post pic once I get access to a camera. Hoping to get it warranty
Click to expand...
Click to collapse
Here is the crack on mine. (all other marks are just bits of dust)

There is a survey thread here:
http://forum.xda-developers.com/z3-compact/general/sony-xperia-z3-z3-compact-glass-survey-t2900149

Brendo said:
Here is the crack on mine. (all other marks are just bits of dust)
Click to expand...
Click to collapse
In the 2nd photo it appears that the metal frame is sticking out. There's even a gap in between the frame and the glass... could it be that the crack was caused by an external physical damage?

rotsloeh said:
In the 2nd photo it appears that the metal frame is sticking out. There's even a gap in between the frame and the glass... could it be that the crack was caused by an external physical damage?
Click to expand...
Click to collapse
I see. It's a lighting thing as it does not look like that on the device itself (needed angle to show the crack). The back itself has a tiny gap at that corner and the diagonally opposite corner between the side and the back plate itself (and subsequently hardly any gap on the other two corners). Something that always annoyed me about the new corner pieces is that when you run your finger around the outside, it's noticeable that they don't sit as flush as the straight sides

Just to answer my own question, my phone was sent away Friday, I messaged them today and it *appears* (so far) it's a free repair and just waiting on parts, I should have it back next week.
So kudos to the service centre.
Now lets look at an armoured case then.....

I find this self crack thing hard to believe. I've owned a z1, z2 and z3 and this has never happened to me.
If it is true would xperia care not take care of it? If its a self crack it should come out clean in an inspection right?
Edit: oh thats great to hear [emoji3]

sfex3best said:
I find this self crack thing hard to believe. I've owned a z1, z2 and z3 and this has never happened to me.
If it is true would xperia care not take care of it? If its a self crack it should come out clean in an inspection right?
Edit: oh thats great to hear [emoji3]
Click to expand...
Click to collapse
My phone is insured. My phone would be replaced quicker by reporting it lost than sending it back to sony. The worst case for me is a £30 excess but a quicker turn around. I have no problem admiting ive broke phones, water damage or had them lost or stolen.
Sony have repaired it FOC (missing parts..... so going to take a few weeks), I dont need to convince anyone of what happened. Belive me or not, it makes no difference. Genuine. It broke in my pocket on the way to work. I'm not having a pop at you. Im just as incredulious that a phone could break in my pocket. But it did.
Anyway, after 10 days got an email from sony, out of stock on parts... have they had to replCe so many they have run out? Or just run minimal stock.... anyway... watch this space.

Final Update.
I got a Phone back. Different emei number so I guess they got bored and sent a new one. at 3 weeks, I hope it's that last time I have to send anything back

Display is extremely fragile...

So, after 1 month with this phone it fell from my pants pocket and display was damaged, glass didn't break but display is totally ruined so I can't use it anymore. Case + Tempered glass didn't do anything to protect it.
I can't believe this, before this phone I had a Huawei G7 and fell countless times to the floor, even in the water and not even a single crack in it.
Be carefull with this phone, just an advice.
Here's a vid from SquareTrade testing this phone and showing how fragile it is (thanks bw03 for sharing it)
http://www.androidheadlines.com/2015...ble-phone.html

It has Gorilla Glass 3 so that kind of surprises me.

ahent said:
It has Gorilla Glass 3 so that kind of surprises me.
Click to expand...
Click to collapse
I know, had worse accidents with other phones and never had a broken display.
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Knock on wood, I've been lucky.
Have dropped my phone like six times now, all onto concrete or tile from about waist height.
No issues yet, knock on wood.
It's got a flimsy super thin case that does not protect the corners but so far I guess it's fallen the right way.

I've dropped my phone several time as well. No issues. Its more luck (or lack thereof) of the drop than anything.

Dropped mine about 3 times from shirt pocket so about a 4-5 ft drop concrete tile and hardwood floor no scratches no breaks...

My girlfriend dropped mine and it got a bunch of cracks and now I have to use otg and a mouse to use it

I have made insurance in case of breaking the Display for 25 euros.....

I wish I had an insurance before, god damn it was the 1st time I dropped mine

insurance here in brazil is about BRL500, something about 120US$, so i'd rather stay safe :B
That being said, this slippery fella right here has already fallen a couple of times, only some hard-to-notice scratches on the case, tempered glass not broke yet.

I forgot to mention I went full bore on mine got maxed out memory wood back and insurance... Main reason why it is not rooted yet...

Dropped mine more times than I care to remember.
TPU case, absolutely no issues in about 6 months of ownership.

This is nothing new. See here:
http://www.androidheadlines.com/201...the-moto-x-pure-the-most-breakable-phone.html

bw03 said:
This is nothing new. See here:
http://www.androidheadlines.com/201...the-moto-x-pure-the-most-breakable-phone.html
Click to expand...
Click to collapse
Whoa man, wish I had that info before, thanks for sharing
You're all warned now, get yourselves a good case because my TPU didn't protect it

Now that I think, My TPU case only protected the glass (it didnt break, not a single scratch) but it didn't absorb the impact to protect the display

I don't know if they make the rhino case for our phone but I got a kick out of this video.
https://www.youtube.com/watch?v=9DvhljsZY88

Bought this after my Xperia fell from maybe a foot and a half and completely shattered. That same phone fell out of my hands at a train station and was subsequently kicked by a passer by (accidentally, not maliciously) and came through completely unscathed. Was in the same case in both instances. Sometimes it hits at just the perfect angle that there's no hope.
That SquareTrade review worries me a bit...
Sent from my XT1575 using Tapatalk

I kneeled down to pet a small dog and my jacket pockets inverted. The phone fell about 24 inches onto dirt and the edge of the screen snapped. All the screens breaking on this phone is not a case of bad luck. The screen's rim is clearly not designed correctly. It's shorter than the glass and smaller in diameter than the chassis - totally useless. Check any other phone, even the cheap Chinese phones, and you'll find that a flat surface can not touch the glass or the chassis next to the glass.
I'm mad now because this is clearly going to happen again and it's $150 each time. I'm thinking about not repairing it and buying another brand. No wonder there are no accessories or development for this phone. Most people are staying clear of it.

kevinmcmurtrie said:
I kneeled down to pet a small dog and my jacket pockets inverted. The phone fell about 24 inches onto dirt and the edge of the screen snapped. All the screens breaking on this phone is not a case of bad luck. The screen's rim is clearly not designed correctly. It's shorter than the glass and smaller in diameter than the chassis - totally useless. Check any other phone, even the cheap Chinese phones, and you'll find that a flat surface can not touch the glass or the chassis next to the glass.
I'm mad now because this is clearly going to happen again and it's $150 each time. I'm thinking about not repairing it and buying another brand. No wonder there are no accessories or development for this phone. Most people are staying clear of it.
Click to expand...
Click to collapse
Sorry for your bad luck on the drop, but have you even looked in the development thread?

Mine fell out of my pocket when I was getting out of the car. It's pretty low so it was probably a 2-3ft drop onto the concrete. It shattered and the right half of the touch screen stopped working. I couldnt find a complete white assembly with the frame besides some obscure website where it was out of stock for who knows how long. I had to buy just the screen and glass itself. It was very difficult to take the broken screen out of the frame and glue the new one in. If I was able to get a complete assembly the repair would be very easy.
Sent from my XT1575 using Tapatalk

First cracked S7 Edge!!

A friend of a friend cracked his phone already.
It dropped out of his pocket when he sat down at a table. Fell about 2 feet onto a cement floor. Seems to have hit the corner.
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What sucks even more.. is that his case for his phone arrived a few hours later.
Read more on Reddit here: https://www.reddit.com/r/GalaxyS7/comments/48j1kl/man_down/

I'm the poor soul who cracked his phone. I sadly didn't feel it sliding until it was too late. I'm now waiting to see what T-Mobile can do since the phone just freaking shipped for some.

SniperXX said:
I'm the poor soul who cracked his phone. I sadly didn't feel it sliding until it was too late. I'm now waiting to see what T-Mobile can do since the phone just freaking shipped for some.
Click to expand...
Click to collapse
Damn Homie, hold this thumbs up!

you can claim you received the phone like this LOl scumbag move, but hey wouldn't hurt to try

Didn't even take the sticker off yet..

Its sad to see how sawft this phone is....

Its on the back a case would cover it wouldn't bother me much unless I wanted a clear case if it costs too much its livable

EvanWasHere said:
A friend of a friend cracked his phone already.
It dropped out of his pocket when he sat down at a table. Fell about 2 feet onto a cement floor. Seems to have hit the corner.
What sucks even more.. is that his case for his phone arrived a few hours later.
Read more on Reddit here: https://www.reddit.com/r/GalaxyS7/comments/48j1kl/man_down/
Click to expand...
Click to collapse
How to remove back glass put the device on the Hot plate for
3 minutes under 140 °F.
Here is parts list
GH81-13556A A/S TAPE-BACK_GLASS
GH81-13555A A/S TAPE-BACK_GLASS_ISLAND
GH02-12464A TAPE DOUBLE FACE-REAR_ISLAND
GH8211498C A/S ASSYBACK GLASS_LA_ZD

Moral of the story don't buy a Samsung doh. Lol sorry Samsung police had to take a joke. That royally socks!!

That sux. Great promo ad for Samsung's durability lol!
I didn't know these Samsungs crack so easily after seeing some video drop tests where the S6 Edge did pretty good. I guess it depends where they hit. Something about a phone sandwiched between 2 sides of glass makes me wonder though.

T-Mobile is back ordered and Assurant wont have stock for a few weeks. The two Samsung reps weren't much help. They didn't know what the cost would be or how long they'd need it.
Make sure you keep these phones in a case, lol.

Ouch, just stick it in a case and never take it out, and pretend its not waterproof anymore.
Its like holding a stick of butter.

Sign up for Samsunt's insurance plan:
http://www.samsung.com/us/owners/protection-plus/

Most of the credit cards include complementary accidental damage protection insurance by default. https://www.nerdwallet.com/blog/cre...ase-protection-credit-cards-cover-belongings/

I guess gorilla glass 5 is no stronger the the 1st 4. Probably the same glass they just add a number every new phone cycle. I think they all scratch at 9h anyway and obviously a drop is outta the question

DAMN SON!

meyerweb said:
Sign up for Samsunt's insurance plan:
http://www.samsung.com/us/owners/protection-plus/
Click to expand...
Click to collapse
Thanks for the info! There doing what Apple has been

GoogleFan said:
I guess gorilla glass 5 is no stronger the the 1st 4. Probably the same glass they just add a number every new phone cycle. I think they all scratch at 9h anyway and obviously a drop is outta the question
Click to expand...
Click to collapse
Has Gorilla Glass 5 even been released yet? If so, Corning doesn't know it.

I wasn't going to use a case. I just changed my mind.

GoogleFan said:
I guess gorilla glass 5 is no stronger the the 1st 4. Probably the same glass they just add a number every new phone cycle. I think they all scratch at 9h anyway and obviously a drop is outta the question
Click to expand...
Click to collapse
Gorilla glass 4 not 5.
Also gorilla glass can't make glass into metal, it can only harden it a bit (usually against scratches) dropping it on concrete still will shatter it (incidentally it would have scratched and bent metal most likely).
I don't like glass on the backs of phones, but it's better then metal for some things (wireless charging). I prefer high quality plastic but the market says it's not 'premium' enough, so we get glass or metal.
Sent from my SM-T710 using Tapatalk

Foggy cameras

Any one drop their phone in water get foggy cameras and if so how long did it take to clear up?
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nowerlater said:
Any one drop their phone in water get foggy cameras and if so how long did it take to clear up?View attachment 4143310
Sent from my SM-G955U using Tapatalk
Click to expand...
Click to collapse
Oh dearrrrr. You need to get that sorted. Either you have a faulty mobile or you have screwed your own mobile by exceeding its water resistance. Inside the mobile there are strips that change colour that tell a technician if the owner has surpassed the mobiles safe working ratings. Either way get it sorted at your Samsung outlet.
Ryland

It fell in the sink for 30 seconds. Hardly it's limit. Everything else works no problems
Sent from my SM-G955U using Tapatalk

nowerlater said:
It fell in the sink for 30 seconds. Hardly it's limit. Everything else works no problems
Sent from my SM-G955U using Tapatalk
Click to expand...
Click to collapse
There is obviously a problem with the camera lens fogged up! My initial advice still stands. Return it to your sales outlet.
IF IF IF the technicians find a fault with the mobile you should be sorted. If they discover water damage inside the mobile it needs to be removed before further damage is done.
Be it a fault with the mobile or misuse on your part you must get it sorted. :good:
Out of interest why did you leave it in the sink for 30 seconds and not retrieve it immediately?
Ryland

Ryland Johnson said:
There is obviously a problem with the camera lens fogged up! My initial advice still stands. Return it to your sales outlet.
IF IF IF the technicians find a fault with the mobile you should be sorted. If they discover water damage inside the mobile it needs to be removed before further damage is done.
Be it a fault with the mobile or misuse on your part you must get it sorted. :good:
Out of interest why did you leave it in the sink for 30 seconds and not retrieve it immediately?
Ryland
Click to expand...
Click to collapse
Rough estimate. Had my hands full. Wasn't that long in reality but me just trying to put a number on it
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nowerlater said:
Rough estimate. Had my hands full. Wasn't that long in reality but me just trying to put a number on it
Sent from my SM-G955U using Tapatalk
Click to expand...
Click to collapse
30 seconds submerged in a sink of water is well within the IP rating PROVIDING the temperature of the water in the sink also complies with the IP rating. Remember heat (hot water) greatly reduces the water resistance of this device.
My 'gut feeling' is with Samsung you are going to have a very difficult time convincing them the situation is not a fault on your part but a fault with your particular mobile. For this very reason I NEVER take my mobile anywhere near water and avoid getting it wet under any circumstances. There are well documented cases of water ingress not being the fault of the owner but you KNOW what Samsung will say..... I enjoy Samsung mobiles and other Samsung products unless they have a problem then................Worst customer service I have ever encountered. In this country Samsung sub contract to several warehouses to sell and distribute their goods.
To that end if a fault develops one can often find oneself dealing with some third party sub contractor who has zero interest. Fortunately I pay more but use a multinational chain of stores that have a decent after sales section.
Hope you resolve this problem but fear you are going to have a headache? Let us know how you get on though.
I suggest you don't mention sinks and hot water etc. Hot day and the mobile was in your shorts when you went for a run? Moisture through sweat must be the problem..... I didn't write that.
Ryland

Look at the camera lense and see if you see water in it.
The phone isnt watee proof. It has a few seals to kwep water out.
But its still possible for water to be push in.
Also the camera glass is a crappy spot.
My old s7e had the glass break (how idk) but when i took it apart its a small amount of glue around it holding it in place.
Also remember hearing long time ago that someones glass fell out.
So let thr phone dry out and see if water made it in there

So went to Sprint and they took care of it.
Sent from my SM-G955U using Tapatalk

nowerlater said:
So went to Sprint and they took care of it.
Sent from my SM-G955U using Tapatalk
Click to expand...
Click to collapse
New mobile or repair? Pleased it got sorted.
Ryland:good:

New device
Sent from my SM-G955U using Tapatalk

SMH at dropping phone in sink
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The same thing just happened to my note 8, carrier Sprint. Was ur phone water damaged when you took it to Sprint (the indicator being red in the sim slot). what did you tell them? Help please. Freaking out here. TIA

Ok, there will be a debate for this I'm sure once you send it to the service center. Since the phone claims that you can "soak" it in the water with its ideal time/depth you can have it claimed under warranty. I'm sensing the argument will have to be on the "dropping the phone" part as that technically can void the warranty under "misuse" of device.
Here's my "idiot" workaround for you. Bring the phone to another technician, have it cleaned/wiped/dried of any traces of water inside the phone without the warranty seal tampered (pray to God the sticker is not wet as well), and have that tech guy check if there are any signs of damage due to impact. If there's no trace of damage, bring the phone back to the authorized service center and claim a warranty.
P.S. This is granting though that you didn't fry your motherboard after switching it on.

Rain got in Note8
I have the my phone in bag of rice hoping to dry it out. But here's my question, if I take my phone to TechA and have him dry the phone, what would be my claim for warranty be when I take it to TechB?

Galaxy2000 said:
I have the my phone in bag of rice hoping to dry it out. But here's my question, if I take my phone to TechA and have him dry the phone, what would be my claim for warranty be when I take it to TechB?
Click to expand...
Click to collapse
I suggest you go to a trusted technician to make sure. Why? You don't want some shady tech guy dismantling and assembling your phone with knock off parts if you still want it under warranty since the service center will look into the internal components of your device.
Same goes to what I posted earlier to ask that tech to wipe out any traces of liquid or liquid stain. Your phone might be dry from the outside but it could be a different case inside.

Would it be any possibility of this?
https://www.youtube.com/watch?v=IcEwCSuaQJc