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my phone will drop connection and then not reconnect. no voice, no data. (wifi still works)
what I've tried:
1. Different radios/firmware
2. different roms
3. different preferred network types
4. switching airplane mode on and off
what I haven't tried:
1. different sim
2. calling tmobile for suggestions
What else could cause this problem?
it could be a hardware issue
Hello,
I have the same issue than you !
I am facing issues such as call drop and no 3G data connection in some area in my region since I have 5 signal bar and H letter displayed (HSDPA connection)...
I have found a workaround consisting in:
1 - Switching to GSM Only mode (2G Only)
2 - Desabling Mobile Data Connection
Then it works, I can pass and receive voice call ...
Regards,
Nino
I'm new to the Sensation and having the exact same issue.
Followed the stickies in the Dev section to S-OFF, root and bypass SIM lock and then once the SIM card is inserted I get only GSM and no data.
If you use *#*#4636#*#* in the Dialer and go to Phone Information do you notice that it always switches to WCDMA preferred? I change to GSM/CDMA auto PRL like all my other Android devices (on Rogers Wireless) and it disconnects, reconnects but only for GSM and no data. It sometimes says it's connected to EDGE or HSPA but no icon at the top right and then it reverts back to GSM.
I have also tried flashing virtually every firmware, ensuring that the radio and RILs match (I had an HTC Desire Z so the HTC phones are not new to me entirely). I don't know what else to do. I tried a Bell SIM card and tried all of the same options to no avail.
I really hope someone can figure this out. I don't want to have destroyed a phone that I just bought for my wife. Her Atrix broke and I purchased that outright as well, so this is really killing my wallet. I've been through about 10 Android devices and I wouldn't say I'm a newb, but I really do feel like one right now. This sucks!
Get a new sim from tmo if it's over 2 phones old.
Sent from my HTC Sensation 4G with Beats Audio using Tapatalk
mrbkkt1 said:
Get a new sim from tmo if it's over 2 phones old.
Sent from my HTC Sensation 4G with Beats Audio using Tapatalk
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Exactly. Although I got it before I saw your post, you were completely correct.
definitely try a new sim card.
bongd said:
I'm new to the Sensation and having the exact same issue.
Followed the stickies in the Dev section to S-OFF, root and bypass SIM lock and then once the SIM card is inserted I get only GSM and no data.
If you use *#*#4636#*#* in the Dialer and go to Phone Information do you notice that it always switches to WCDMA preferred? I change to GSM/CDMA auto PRL like all my other Android devices (on Rogers Wireless) and it disconnects, reconnects but only for GSM and no data. It sometimes says it's connected to EDGE or HSPA but no icon at the top right and then it reverts back to GSM.
I have also tried flashing virtually every firmware, ensuring that the radio and RILs match (I had an HTC Desire Z so the HTC phones are not new to me entirely). I don't know what else to do. I tried a Bell SIM card and tried all of the same options to no avail.
I really hope someone can figure this out. I don't want to have destroyed a phone that I just bought for my wife. Her Atrix broke and I purchased that outright as well, so this is really killing my wallet. I've been through about 10 Android devices and I wouldn't say I'm a newb, but I really do feel like one right now. This sucks!
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I've tried 5 different SIMs now. It's not a SIM issue. The other poster has a different issue but mine's identical to the OP's.
bongd said:
I've tried 5 different SIMs now. It's not a SIM issue. The other poster has a different issue but mine's identical to the OP's.
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have you tried allowing data roaming in settings? I'm sure you have...
stonew5082 said:
have you tried allowing data roaming in settings? I'm sure you have...
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Haha yup, thanks though! I know, it could always be something so tiny and stupid too, eh.
Someone posted in my own thread and said to do the following. Will by trying it once I get home. Could the OP please try this and report back? I sure hope it works!
johnerz said:
first open the dialer
Type *#*#4636#*#*
select phone info
look for the only drop down box - hit it - choose wcdma prefered - hit back 3 times
Go to menu settings woreless and networks
hit mobile network - it need to be ticked
hit mobile networkS hit APN or Access point names - hit the menu button - choose reset to defaults
go back to mobile networks - choose network mode, select wcdma only - look for the 3G or h sign when it shows go back and choose gsm/wcdma auto
if that fails do a manual net work selection - choose your networks 3G option
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bongd said:
Haha yup, thanks though! I know, it could always be something so tiny and stupid too, eh.
Someone posted in my own thread and said to do the following. Will by trying it once I get home. Could the OP please try this and report back? I sure hope it works!
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I did try every setting in there. The new sim card fixed it! So I guess our problems are different.
Hello everyone. I was hoping that some of you that are more knowledgeable about this stuff could help me out here. I recently flashed from CM 10.2 to KitKat (4.4.4), which everything went smoothly for the most part. However, I've noticed that my phone constantly has no service. I should probably state that I live in an area with very low service to begin with, but prior to the flash I was able to get at least a bar inside my house. Now, I'm unable to get anything.
The first thing I could think of to check was my settings in the phone. The data is enabled, CDMA Roaming mode is set to automatic, CDMA subscription is set to RUIM / SIM, and the Preferred Network Type was Global. I wasn't familiar with the global setting as I was used to seeing the LTE / CDMA / EvDo options there. So, when I clicked on it, it now gives LTE, 3g, 2g, 1x, and Global as options. I tried changing it to 3g, but the changes would not save that way. The only way I could get them to save was to power off the phone, take the sim card out and put it back in, and then reboot and switch them. Once i pick a new setting (which is now set on 3g), it locks it and I can't change it again without removing sim card.
When I look in About Phone > Status section, I'm seeing the network says searching for service. The mobile network type is unknown. The service state is out of service, and the mobile network state is disconnected.
Is there anything I can do to fix this issue? If so, I would truly appreciate any type of guidance you guys or gals could give me. Thanks!
I didn't read your entire post but myself and several others have reported signal issues after 4.4.4 flashes on all different ROM types. I think 4.4.4 is just picky about what firmware and baseband you're running. I flashed a few different RPM packages too but in the end I got lucky flashing the BLK3 modem and it seemed to fix my issues. I had noticeably poor signal strength most of the time and a couple times I would look down at my phone and I'd have no signal at all.
Maybe a dev or expert can shed some light on the root of the issue. I don't know enough about under the hood stuff to make an expert diagnosis.
Edit: The unanimous fix that everyone appears to agree on is to flash the MF1 AIO (all in one) package and then flash the ML1 modem only. Problem is finding a legit source for the MF1 aio package seems to be up in the air.
Like I said though, I didn't even do this. I was just trying all kinds of combinations of modems/aio's/ and rpm's and I got lucky. 2 days now with a solid signal at all times. LTE speeds are blazing too, 45 down and 10 up.
Check ur imei number. Or flash a backup and see if that fixes ur problem.
Sent from my SCH-I535 using XDA Free mobile app
jayjr1105 said:
Like I said though, I didn't even do this. I was just trying all kinds of combinations of modems/aio's/ and rpm's and I got lucky. 2 days now with a solid signal at all times. LTE speeds are blazing too, 45 down and 10 up.
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Can you share the specific steps you took? What worked for you and where can we download it from?
thanks!
I was asked to also post this fix that I came up with in the general forum from the CleanROM thead, as it should help people having the same issue. The issue isn't actually related to that ROM but a broader M8 issue that I was unaware of and thought was specific to the ROM. It's been confirmed with multiple users having the issue that the fix below does indeed fix the random data issues that require a reboot/airplane mode toggle to resolve.
A fix for the 4G --> 3G, WiFi --> 4G, WiFi --> 3G, and 1X/3G --> 4G handoff issues that some people may be having is outlined below...
In a nutshell, we just need to change EVDO Rev A to "Enabled" instead of the 3rd "eHRPD" option in EPST.
Dial ##778 --> Edit Mode --> 000000 --> Modem Settings --> Rev A --> Enable --> Upper Right Corner Menu --> Commit Changes
Might cause a reset data connection with the transition due to a possible new IP or hamper simultaneous voice and data over 3G (which is possible), but it will allow the phone to establish a data connection on its own again and not get stuck on eHRPD 's random buggyness. Should transition back to 4G eventually as well
eHRPD basically for allows switching between LTE and EVDO systems seamlessly (no reset data connection from 4G --> 3G and back, slightly faster speeds, same IP, depends on tower...)
Changing this setting basically tells the modem in your phone to act more like a 3G phone when requesting 3G data access. Bypasses the hybrid-ness and just forces you on the legacy EVDO Rev A. network.
If the phone signal (4G is weak) at the time of the eHRPD transition, it can mess up. This change tells it to not bother with that and when the 4G signal isn't available just revert completely to 3G to register and not wait up for transition info. Makes it more cut and dry, and to be honest it does not really impact things. When the phone detects a 4G solid signal again it will switch back on all its own.
Same issue happened on the HTC Thunderbolt when Verizon was messing with things during initial 4G deployment. Only recent changes are the whole VoLTE ramp up, and that could be the cause of this recent crazyness.
To revert this change:
Dial ##778 --> Edit Mode --> 000000 --> Modem Settings --> Rev A --> eHRPD --> Upper Right Corner Menu --> Commit Changes
Thank you for sharing this! Very good find and positive feedback has been showing in response. Worth a try for everyone having these symptoms.
The dial code doesn't work on ARHD 10.2
justinglock40 said:
The dial code doesn't work on ARHD 10.2
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Isn't Android Revolution HD is in the Generic HTC One M8 section?
Sadly, this only works with VZW based ROMs. Anything with parts taken from other bases, or a GPE ROM it may not work and the code for EPST might be different/EPST might not work and/or the option may not be there.
That code doesn't do anything on the Viper rom
justinglock40 said:
The dial code doesn't work on ARHD 10.2
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mentallo said:
That code doesn't do anything on the Viper rom
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Sounds like you guys need to flash CleanROM...
After making a Nandroid back up of your current system then do the edit and restore Nandroid if you want :angel:
But to answer the OP, yes. GSM ROMS will not have this option unless the Dev adds it in. Otherwise its a CDMA only function (I believe).
mentallo said:
That code doesn't do anything on the Viper rom
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It works on my viperone 1.8, are you on the newer versions that you do not have the new verizon firmware for yet ?
This is great, I come from an HTC One S but also switched between that and a Galaxy Nexus so I could tell a difference in the way my signal acted and we have had signal issues with the HTC One S for quite some time now and it all seemed to stem from when we finally obtained s-off, seemed our One S was never the same, may have been placebo but I was worried it was happening all over again with our blessed M8 lol. The One S was not Verizon and may not be the same issue. I just tried this and it already seems better.Thanks very much. They still have not found a fix for the HTC One S
---------- Post added at 07:36 AM ---------- Previous post was at 07:30 AM ----------
I'm holding 2 M8's next to each other, one with the fix and one without, I am showing smooth 4g and she is showing a confused 3g lol.
LibertyMonger said:
This is great, I come from an HTC One S but also switched between that and a Galaxy Nexus so I could tell a difference in the way my signal acted and we have had signal issues with the HTC One S for quite some time now and it all seemed to stem from when we finally obtained s-off, seemed our One S was never the same, may have been placebo but I was worried it was happening all over again with our blessed M8 lol. The One S was not Verizon and may not be the same issue. I just tried this and it already seems better.Thanks very much. They still have not found a fix for the HTC One S
---------- Post added at 07:36 AM ---------- Previous post was at 07:30 AM ----------
I'm holding 2 M8's next to each other, one with the fix and one without, I am showing smooth 4g and she is showing a confused 3g lol.
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The confused 3G one is with the fix or without?
Roefastford said:
It works on my viperone 1.8, are you on the newer versions that you do not have the new verizon firmware for yet ?
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Yes I'm on the latest version of viper.
mentallo said:
Yes I'm on the latest version of viper.
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If you go back to 1.8 then it will probably work for you, 1.8 was the last verizon that worked correctly for your verizon firmware. I was on the 2.3 but had too many wifi issues so I went back to 1.8, which is less wifi issues now with this fix I seem to not have any wifi issues so far so think its working for me. I"am not going to update viperone until the new verizon firmware is out in a zip to flash in recovery, because the wifi issues are not worth it to update now.
Any more successful difference's people have since doing this?
I was listening to a radio show streaming app today on Wi-Fi and the app kept stopping. every 10 minutes or so after trying this fix. It was the first time I listened to this app with this phone but listen to this app all the time with my other phones and never have this issue. It was consistently dropping Wi-Fi and 4g wasn't picking it up. I am running CleanRom with Harmon Kardon. I tried disabling Harmon Kardon to see if that may have been the issue since I am not accustomed to using it yet and it seemed to work better without it but still dropping signal. The signal icons seemed uneffected. I guess I am going to remove Harmon Kardon see if that makes a difference before I revert back from this fix.
I did this and my phone now reverts back to LTE and doesn't get stuck on 3G like it had been doing since day 1. I was getting tired of cycling into and out of airplane mode. Thanks for this advice/fix!
Is this the bug I experience where I have 4G signal, but am "offline"?
If so, that has been driving me nuts. I am on the stock ROM, S-OFF Rooted. Is this present with the off the shelf version?
Reporting back after 3 separate complete wipe/reflash/restores on my M8. Here is my status as of now:
Tuesday: Tried flashing stock recovery and did factory reset. (didn't fix the handoff issue)
Wednesday: Tried flashing RUU then returning back to CleanRom 1.4 (didn't fix the handoff issue)
Thursday: tried the EHRPD fix listed below. So far today NO handoff issues! I don't want to jump the gun, but this appears to have done the trick. I have gone from 1x to 3G to 4G with no issues so far.
krazie1 said:
Any more successful difference's people have since doing this?
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If anyone is using the Verizon M8 with a GSM sim and can't access the USSD code ##778# then go into settings -> mobile data -> preferred network -> LTE/CDMA and try running the code again in the dialer. Dont forget to change the preferred network back to Global after applying the fix by the OP.
This has worked great for me. Thanks for posting. Was incredibly frustrating to have to fight with the phone every morning on my way to work to get it to connect to 4g. I had to toggle airplane mode, switch preferred networks and even reboot or some times do all of the above - lol. Thanks again.
Apparently this is a known issue and per Verizon, they're working with HTC to fix it. But I've also read that the problem could be cause by running xposed modules which seemed to be the case with me. I'm s-off running stock and was fine until I installed xposed.
LibertyMonger said:
I was listening to a radio show streaming app today on Wi-Fi and the app kept stopping. every 10 minutes or so after trying this fix. It was the first time I listened to this app with this phone but listen to this app all the time with my other phones and never have this issue. It was consistently dropping Wi-Fi and 4g wasn't picking it up. I am running CleanRom with Harmon Kardon. I tried disabling Harmon Kardon to see if that may have been the issue since I am not accustomed to using it yet and it seemed to work better without it but still dropping signal. The signal icons seemed uneffected. I guess I am going to remove Harmon Kardon see if that makes a difference before I revert back from this fix.
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This fix does not impact Wi-Fi directly, just eHRPD for mobile data transitions. Sounds like the app is the problem. Have the same ROM with Harmon Larson installed - no issues.
DBordello said:
Is this the bug I experience where I have 4G signal, but am "offline"?
If so, that has been driving me nuts. I am on the stock ROM, S-OFF Rooted. Is this present with the off the shelf version?
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Yup. Seems to be impacting certain phones regardless of ROM. I'd give it a shot and see if it helps. If not just change it back.
Big thanks to the OP. I've been dealing with the the eHRPD limbo since I got my phone in April. I live in a low 4g area and was experiencing text and mms problems big time. It was always happening when it was bouncing for 3g and 4g. When I would check the network details it would say eHRPD. I would constantly toggle airplane mode off and on and change network preferences to get it to work. Really annoying. Well I tried this last night and the signal is staying in 4g almost all the time and I have experienced no problems with messaging. I am running Viper 1.8 and had to kind of guess to find the edit button after entering the numbers in the dialer, for some reason the Edit button did not show up but it was there when tapped on it. After that it was easy. Thanks again for the help. I wish Verizon was as good.
(well, everything short of new SIM card)
The situation:
-bought a 32GB N5 from a guy
-I'm on Rogers in Canada
-on Lollipop
-cannot get LTE, only 3G and 4G (H)
-APN is correct
-checked everything in *#*#4636#*#*
-cleared cache
-reflashed facotry image
-tried Cataclysm
SOMETIMES, I'll get "LTE", but it's a phantom - there actually isn't a connection at all.
I've swapped phones many times before; never had an issue. I read in threads someone saying that on AT&T that you need to register IMEI with them to get new device working with LTE. I never had to before, but called Rogers to check if this is something they've started doing.....no.
Under device model, it doesn't say either 820 or 821. It says "Nexus 5"
I started thinking that I stupidly bought the international model off the guy, but then when i was in fastboot mode I saw that it did say 820.
So.............I'm stumped, puzzled and pissed.
Does anyone, ANYONE have suggestions or ideas? Many thanks!
Sanity check but worth investigating:
- Definitely have LTE coverage in your area? I assume other phones around you connect to same LTE network no problem
- Does the SIM connect to LTE in another known working phone?
eddiehk6 said:
Sanity check but worth investigating:
- Definitely have LTE coverage in your area? I assume other phones around you connect to same LTE network no problem
- Does the SIM connect to LTE in another known working phone?
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Yep, coming from my old phone. Have always had coverage in all the areas I've been with this new phone. LTE SIM, LTE area...it SHOULD work, but is not.
Try a new sim at the store, if it doesn't work return it on the spot. No harm, worth a try
Does 3g work? What bands does your carrier run in your area? You might try the diag LTE screen (requires root, there's an app from the Play Store) and see what band it sees. Also have you tried doing a scan of which carriers are available?
MrObvious said:
Does 3g work? What bands does your carrier run in your area? You might try the diag LTE screen (requires root, there's an app from the Play Store) and see what band it sees. Also have you tried doing a scan of which carriers are available?
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3G and 4G work.
I went to Rogers store and got a new SIM. No change.
Same thing...
I'm just posting to let you know I've had EXACTLY the same problem..
Mine occurred after I smashed the screen and sent it away to a company to be repaired. My N5 came back with a new screen, so immediately I upgraded to lollipop...
Then the LTE stopped working. Occasionally the device would say it was connected to 4G but, like you, it didn't work when it showed this. I tried everything, flashing, checking access points, flashing different radios...but nothing worked.
Now I can't work out if the repair company had somehow damaged the 4G antenna when they were fixing the screen. So I sent it back to be repaired (again)
Now i've got it back. 4G works but it has lost a lot of speed. Where I was getting 25mb/sec on average, I now get 10 max.
I've e-mailed the repair centre to find out what they did, but honestly, I've given up a bit now...
Wait, you upgraded to Lollipop? You realize that they included a new radio right? Try reverting modems.
Sent from my Nexus 5 using XDA Free mobile app
Hey guys I was gifted a (used) M8. It came with the lastest official CM12.1, everything unlocked. I have found that network will stop working randomly and switching airplane mode on and off will do the trick. Thing is, I have missed important calls because of this. I've already researched the subject and no one seems to have a solution. This post is my last attempt at fixing this issue. Only details I can give you is I am using a Verizon phone on MetroPCS, and I suppose that has something to do with it. Also, is there any (preferably free) way to get my phone to automatically switch airplane mode on and off every 15 minutes or so when the screen is off?Thanks in advance!
mhrf.90 said:
Hey guys I was gifted a (used) M8. It came with the lastest official CM12.1, everything unlocked. I have found that network will stop working randomly and switching airplane mode on and off will do the trick. Thing is, I have missed important calls because of this. I've already researched the subject and no one seems to have a solution. This post is my last attempt at fixing this issue. Only details I can give you is I am using a Verizon phone on MetroPCS, and I suppose that has something to do with it. Also, is there any (preferably free) way to get my phone to automatically switch airplane mode on and off every 15 minutes or so when the screen is off?Thanks in advance!
Click to expand...
Click to collapse
Have you tried using a stock ROM or changing radios? Is your firmware up to date?
Can't speak from experience from using a cm12 ROM, but generally stock usually works better with signal over AOSP, especially if you're in a poor signal area.
I used to have similar problems, turned out WCDMA and LTE bands that my carrier used were disabled.
For my case (T-Mobile), I simply activated WCDMA 2 & 4 and LTE 2 & 4 and now have signal almost 24/7.
You can do this with CDMA tool since your phone is Verizon branded.
As for automatically cycling Airplane Mode, I'd imagine Tasker can do that.
dbs25 said:
I used to have similar problems, turned out WCDMA and LTE bands that my carrier used were disabled.
For my case (T-Mobile), I simply activated WCDMA 2 & 4 and LTE 2 & 4 and now have signal almost 24/7.
You can do this with CDMA tool since your phone is Verizon branded.
As for automatically cycling Airplane Mode, I'd imagine Tasker can do that.
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Click to collapse
How about page plus which is verizon network. My text and calls work but no data and APN doesnt make a difference ROM wolla gpe 6.1 MM
Phillyfinest89 said:
How about page plus which is verizon network. My text and calls work but no data and APN doesnt make a difference ROM wolla gpe 6.1 MM
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Three threads and you still ask here too? Please stick to one thread bud. As soon as I see three threads by the same user with the same issue I automatically skip them.
Sent from my HTC6545LVW using Tapatalk
Sorry