BAFFLED: no LTE, tried everything - Nexus 5 Q&A, Help & Troubleshooting

(well, everything short of new SIM card)
The situation:
-bought a 32GB N5 from a guy
-I'm on Rogers in Canada
-on Lollipop
-cannot get LTE, only 3G and 4G (H)
-APN is correct
-checked everything in *#*#4636#*#*
-cleared cache
-reflashed facotry image
-tried Cataclysm
SOMETIMES, I'll get "LTE", but it's a phantom - there actually isn't a connection at all.
I've swapped phones many times before; never had an issue. I read in threads someone saying that on AT&T that you need to register IMEI with them to get new device working with LTE. I never had to before, but called Rogers to check if this is something they've started doing.....no.
Under device model, it doesn't say either 820 or 821. It says "Nexus 5"
I started thinking that I stupidly bought the international model off the guy, but then when i was in fastboot mode I saw that it did say 820.
So.............I'm stumped, puzzled and pissed.
Does anyone, ANYONE have suggestions or ideas? Many thanks!

Sanity check but worth investigating:
- Definitely have LTE coverage in your area? I assume other phones around you connect to same LTE network no problem
- Does the SIM connect to LTE in another known working phone?

eddiehk6 said:
Sanity check but worth investigating:
- Definitely have LTE coverage in your area? I assume other phones around you connect to same LTE network no problem
- Does the SIM connect to LTE in another known working phone?
Click to expand...
Click to collapse
Yep, coming from my old phone. Have always had coverage in all the areas I've been with this new phone. LTE SIM, LTE area...it SHOULD work, but is not.

Try a new sim at the store, if it doesn't work return it on the spot. No harm, worth a try

Does 3g work? What bands does your carrier run in your area? You might try the diag LTE screen (requires root, there's an app from the Play Store) and see what band it sees. Also have you tried doing a scan of which carriers are available?

MrObvious said:
Does 3g work? What bands does your carrier run in your area? You might try the diag LTE screen (requires root, there's an app from the Play Store) and see what band it sees. Also have you tried doing a scan of which carriers are available?
Click to expand...
Click to collapse
3G and 4G work.
I went to Rogers store and got a new SIM. No change.

Same thing...
I'm just posting to let you know I've had EXACTLY the same problem..
Mine occurred after I smashed the screen and sent it away to a company to be repaired. My N5 came back with a new screen, so immediately I upgraded to lollipop...
Then the LTE stopped working. Occasionally the device would say it was connected to 4G but, like you, it didn't work when it showed this. I tried everything, flashing, checking access points, flashing different radios...but nothing worked.
Now I can't work out if the repair company had somehow damaged the 4G antenna when they were fixing the screen. So I sent it back to be repaired (again)
Now i've got it back. 4G works but it has lost a lot of speed. Where I was getting 25mb/sec on average, I now get 10 max.
I've e-mailed the repair centre to find out what they did, but honestly, I've given up a bit now...

Wait, you upgraded to Lollipop? You realize that they included a new radio right? Try reverting modems.
Sent from my Nexus 5 using XDA Free mobile app

Related

[Q] HSUPA and Data on Captivate Help

I seem to be having an issue with my data and am trying to narrow down the reasons for my problem. The issue is I CANNOT use HSUPA (H) for data, I always get a connection timed out issue. I put the phone in 2G GSM mode only and have data working, but of course I was spoiled with better speed I can't stand it.
My question is if AT&T could be doing upgrades to the towers in my area, will that affect my speeds, or is something broken internally in my phone. When I select WCDMA mode, it takes FOREVER for it to connect and says searching for a long time but does connect or displays (H) with 3/4 bars of signal. My friend has an unrooted captivate on 3G and has no issue with data. Does anyone know the cause of this.
I have tried a few different modems (jl3, jk4, kp1....) all the same and have tried 2 different OS's with same data timed out issues while trying to use (H). I am currently in the process of flashing back to stock to see if that will resolve the issue. Thank you for your time guys.
Thanontos said:
I seem to be having an issue with my data and am trying to narrow down the reasons for my problem. The issue is I CANNOT use HSUPA (H) for data, I always get a connection timed out issue. I put the phone in 2G GSM mode only and have data working, but of course I was spoiled with better speed I can't stand it.
My question is if AT&T could be doing upgrades to the towers in my area, will that affect my speeds, or is something broken internally in my phone. When I select WCDMA mode, it takes FOREVER for it to connect and says searching for a long time but does connect or displays (H) with 3/4 bars of signal. My friend has an unrooted captivate on 3G and has no issue with data. Does anyone know the cause of this.
I have tried a few different modems (jl3, jk4, kp1....) all the same and have tried 2 different OS's with same data timed out issues while trying to use (H). I am currently in the process of flashing back to stock to see if that will resolve the issue. Thank you for your time guys.
Click to expand...
Click to collapse
H doesn't necessary mean HSUPA. It simply means HSPA (HSDPA only or HSDPA and HSUPA). You didn't mention anything about your firmware but I guess you are experiment with non-Captivate firmware and modem combination trying to get HDUPA working. From what you described, it seems your current firmware and modem combinations lacks 850MHz support for 3G (most European firmwares lacks 850Mhz) and your local tower happens to use 850MHz, not 1900Mhz. Just a guess.
Make sure you have the modern set to proper frequency (WCDMA 850 or 1900) for your area. The modem thread can tell you all about how to do it.
Sent from my SAMSUNG-SGH-I897 using XDA App
Sorry guys, I guess that was an important part I forgot. I was running Andromeda and thought the same so tried Cognition 4.1.1. Also after going to stock 2.1 I still have the data issue. I can connect to wifi just fine, but no using ATT data will work.
I called customer service and walked through the steps as usual and after some looking into my area, he said there were 3 towers reporting severely degraded. It just sucks seeing my friends phones working with no issues. He said that repairs are stated to be finished sometime in the next few days and to call back later in the week if the problem persists.
Looks like you tried both i897ROM and non-i897 ROM, so it's not firmware related.
Did you try to put someone else's SIM into ur captivate? How about some other devices in ur area?
amtrakcn said:
Looks like you tried both i897ROM and non-i897 ROM, so it's not firmware related.
Did you try to put someone else's SIM into ur captivate? How about some other devices in ur area?
Click to expand...
Click to collapse
I didn't think about trying my friends sim card. I will test tomorrow morning. Ty for the idea to isolate the problem to my phone!
umm not really related to your phone. but im suggesting its the tower upgrades getting them ready for 4G that is causing your phone to act up. i have a HD2 and we have 3G down here. but since early march i get nothing but EDGE. what happens in the month march? AT&T will be launching 4G in selected markets. it was confirmed once i was talking to a AT&T tech. so im just waiting to see what happens in the end of this month.
NOTE: it could also be your sim card having problems. AT&T replaced mine thinking it was a problem with the sim card since i have a AT&T native W350 and i was getting the same problems. call them up again and ask to talk to a tech and tell them your having a problem with your sim card. they will set you up a appointment at a corporate store. free of charge.
I did not think that the Captivate's hardware was capable of HSUPA?
Is it?
bobapunk said:
I did not think that the Captivate's hardware was capable of HSUPA?
Is it?
Click to expand...
Click to collapse
there is a thread on how enabling HSUPA on the captivate. so if we can enable it im sure its capable.
heres the link if you want to read up on How to enable HSUPA on the Samsung Captivate
bobapunk said:
I did not think that the Captivate's hardware was capable of HSUPA?
Is it?
Click to expand...
Click to collapse
it is capable but att blocks it to save bandwidth
hmm,
That thread has not been updated for a long time...
What would happen if I flashed that i9000 modem with a KB1 based Kernel?
sal2708 said:
there is a thread on how enabling HSUPA on the captivate. so if we can enable it im sure its capable.
heres the link if you want to read up on How to enable HSUPA on the Samsung Captivate
Click to expand...
Click to collapse
bobapunk said:
What would happen if I flashed that i9000 modem with a KB1 based Kernel?
Click to expand...
Click to collapse
you would have data, but no voice
Sorry for nor replying sooner. My 3G data seems to be working again. My lack of in depth knowledge is why I put the hsupa above when my phone displayed H I didn't know what to call it.
It must have been tower upgrades. I didn't restart my phone and left it on the charger overnight and the next morning I had no issues. I did a reboot of the phone as a test and connected with data with no issue. Too bad as I was close to getting a replacement, though it would suck and be my luck to get one with other issues. Mine is a 1007 and works perfect (other than the obvious GPS.)
Sent from my SAMSUNG-SGH-I897 using XDA App
Pirateghost said:
you would have data, but no voice
Click to expand...
Click to collapse
That is what I thought, thanks!

LTE not working?! Manual Programming codez (updated)11-7

I got my Nexus 5 yesterday and finally got it working. I live right next to a LTE tower and I can't seem to get LTE.
1. Checked PRL
2 Checked Sim
3 Checked Profile
4. Called sprint
5. Checked network settings.
When i put the phone in airplane mode, and back off. It jumps to LTE for 2 seconds then 3g
Anyone having these issues ???
*manual re-fresh*
*#*#72786#*#*
after that, phone will reboot and "re-fresh network"
Also, my phone wen't into global mode, which you will need to change that back to LTE mode.
- Still isn't fixed ...
will report back ..
Manual Programming Code
*#*#675#*#*
edit: MDN = phone number
MSID: split
UPDATE
doing *#*#4636#*#* and selecting LTE only does indeed make LTE work both visually and functionally, with a loss of voice of course, but as soon as you go back to LTE/CDMA auto it'll require a reboot to take effect and LTE is once again not working.
(from sprint forums) - confirmed
I'm having these issues with Sprint as well. Thanks for your updates. I'll let you know if I learn anything.
Sent from my Nexus 5 using XDA Premium 4 mobile app
kylesum said:
I'm having these issues with Sprint as well. Thanks for your updates. I'll let you know if I learn anything.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
You're Welcome,
Yes, this is very aggravating. My friends have LTE sprint phones and get LTE standing right next to me.
There is something wrong here! :/
On phone with sprint now, I hope they have an update.
Will report back.
Dj8218521 said:
You're Welcome,
Yes, this is very aggravating. My friends have LTE sprint phones and get LTE standing right next to me.
There is something wrong here! :/
Click to expand...
Click to collapse
Here is how I fixed it for myself on Sprint.
Settings > More > Mobile Networks > Network Mode
Change Network Mode from Global to LTE.
It will still connect to Evdo, ehrpd and Lte and switches between them as needed.
Luckily I haven't got hit with 1x since trying this out. My area has maybe one or two spots where I'd get 1x instead of ehrpd.
Settings hold after a reboot. I was driving to work today with my phone playing my music and it seemlessly switched between 3g and lte on it's own.
donatom3 said:
Here is how I fixed it for myself on Sprint.
Settings > More > Mobile Networks > Network Mode
Change Network Mode from Global to LTE.
It will still connect to Evdo, ehrpd and Lte and switches between them as needed.
Luckily I haven't got hit with 1x since trying this out. My area has maybe one or two spots where I'd get 1x instead of ehrpd.
Settings hold after a reboot. I was driving to work today with my phone playing my music and it seemlessly switched between 3g and lte on it's own.
Click to expand...
Click to collapse
We are not having the same issues then. In post #1. I've referenced checking the network settings. I've done this over and over.
Lucky you!
Dj8218521 said:
We are not having the same issues then. In post #1. I've referenced checking the network settings. I've done this over and over.
Lucky you!
Click to expand...
Click to collapse
I guess so because I was having that same initial problem you were where LTE would connect for a few seconds then when I tried to do anything with data it stalled out and went to 3g.
donatom3 said:
I guess so because I was having that same initial problem you were where LTE would connect for a few seconds then when I tried to do anything with data it stalled out and went to 3g.
Click to expand...
Click to collapse
Mine does that too.
BUT, nothing in the settings has been able to fix this.
How long since you activated? Mine would not connect to lte at all until last night... about 30 hours after activation.
Now it connects fine. I tried everything including flashing the modems posted in dev, swapping sims, trying every different network config and nothing worked except lte only mode which then kills 3g and voice.
lafester said:
How long since you activated? Mine would not connect to lte at all until last night... about 30 hours after activation.
Now it connects fine. I tried everything including flashing the modems posted in dev, swapping sims, trying every different network config and nothing worked except lte only mode which then kills 3g and voice.
Click to expand...
Click to collapse
Its been 2 days since activation. My LTE works with no voice too. But this needs fixed ..
Sent from my Nexus 5 using Tapatalk
I too am having the exact same problem as the OP. I can change the setting from Global to LTE and the phone will connect to LTE for a few seconds before switching back to 3g.
I am coming from the Note 3 on Sprint that got great LTE here at home, about 16mb down and 4mb up but I am hoping this gets resolved quick.
I'm on T-Mobile and it favors sticking on HSPA+ instead of LTE. If LTE gets down to one bar, the phone decides it's time to switch back. Compare this behavior to my Nexus 4 and it would stick on LTE come hell or high water. I would stay on LTE while in the office and this phone refuses to even get on LTE in the office. I don't get it.
Some have suggested this is a "power saving" feature, but I call BS on this because my Nexus 4 wasn't even intended to have its LTE radio used and LTE really didn't impact my battery. It felt like it lasted the same as it did before I enabled LTE on it.
Possible Sprint Fix
Customer: Is the SIM device specific? I reused the one from my Note 3. I have seen other information that the SIM's for the Nexus 5 are device specific.
Mitchell C.: Yes, you can get a SIM for the Nexus from a nearest Sprint store. I can fix an appointment for you.
Customer: so they are device specific?
Mitchell C.: Yes, they are.
Mitchell C.: We've come across a lot of these issues today.
Customer: SO just to be clear, I need to ask for a SIM for the Nexus 5?
Mitchell C.: Absolutely.
Customer: ok
Customer: that should correct my connectivity problem?
Mitchell C.: Yes, every service will work fine after you get it.
donatom3 said:
Here is how I fixed it for myself on Sprint.
Settings > More > Mobile Networks > Network Mode
Change Network Mode from Global to LTE.
It will still connect to Evdo, ehrpd and Lte and switches between them as needed.
Luckily I haven't got hit with 1x since trying this out. My area has maybe one or two spots where I'd get 1x instead of ehrpd.
Settings hold after a reboot. I was driving to work today with my phone playing my music and it seemlessly switched between 3g and lte on it's own.
Click to expand...
Click to collapse
vipergtsr6 said:
Customer: Is the SIM device specific? I reused the one from my Note 3. I have seen other information that the SIM's for the Nexus 5 are device specific.
Mitchell C.: Yes, you can get a SIM for the Nexus from a nearest Sprint store. I can fix an appointment for you.
Customer: so they are device specific?
Mitchell C.: Yes, they are.
Mitchell C.: We've come across a lot of these issues today.
Customer: SO just to be clear, I need to ask for a SIM for the Nexus 5?
Mitchell C.: Absolutely.
Customer: ok
Customer: that should correct my connectivity problem?
Mitchell C.: Yes, every service will work fine after you get it.
Click to expand...
Click to collapse
Well, I got my sim card from a sprint store 2 days ago and I am still having issues. I have been emailing sprint care but no luck.
I hope they fix this soon! Maybe they gave me the wrong SIM? Idk
Doubtful Mitchell knows what he is talking about. People have used HTC One SIMS and GS4 sims and have LTE. But, today is the big day the Sprint phones go on sale. Will be interesting to see if any of those people have the issue.
Evo_Shift said:
Doubtful Mitchell knows what he is talking about. People have used HTC One SIMS and GS4 sims and have LTE. But, today is the big day the Sprint phones go on sale. Will be interesting to see if any of those people have the issue.
Click to expand...
Click to collapse
Agreed
Sent from my Nexus 5 using Tapatalk
Still stuck on 3G after activating around 72 hours ago.
To follow up on the Nexus 5's "special" SIM card. I'm also skeptical about this. I'm using a SIM from a GS4 (part #: SIMGLW206R) which is the same SIM mentioned in this post about activating the Nexus 5 on Sprint: http://qbking77.com/google-nexus-5/activate-nexus-5-sprint/.
However, I called a nearby Sprint store to ask if they had any SIM cards available. They said yes but when I mentioned the Nexus 5 the representative seemed to think there was some additional procedure for coupling the phone and the SIM. I don't know any more about this. Could be misinformation of course.

[Q] Stuck on EDGE or GPRS

When I'm on data, my phone is stuck on EDGE or GPRS when it should go up to 3G or H+. I've tried restarting my phone, turning wifi on and off, turning data on and off and made sure my settings looked okay. Any help is appreciated!
Cataclysm 11/26, Franco r14, dalvik patch. And if it's relevant, I'm on Rogers wireless.
I'm not sure but doesn't Rogers use global frequency in which case you need the 821 model?
I've definitely had 3G and H+ on my N5 (abbreviations much?), but it just seems very inconsistent. It'll go from H+ to 3G, back to H+, then cut out completely, then sit on E or G for a while. Just trying to pinpoint the issue because it's getting annoying haha. Perhaps it's the frequency that's screwing it up but that's definitely not my area of expertise. I do have the D820 model if that's helpful.
I'm having exactly the same problem with Fido right now, I tried pretty much everything including
- flashing back the factory image
- tried every modems from the xda thread in the Nexus 5 Android Development section (currently my phone is on the D821 modem but it didn't change anything)
- changing my apn (but it was obvious that this was not the problem since the phone had a edge connection.
I'm really about to call Fido...
Still, I'm kinda glad to see that i'm not alone.
maybe that the data service in your personal area?
Well going back and forth between 3G and H is normal. It picks up H/H+ when receiving/transmitting and goes to 3G when idle to save power.
obsanity said:
Well going back and forth between 3G and H is normal. It picks up H/H+ when receiving/transmitting and goes to 3G when idle to save power.
Click to expand...
Click to collapse
I called Fido, the technical support told me that they had something that was blocking me from 3G (but he didn't tell me what it was, he just told me that something was blocking me...) I had my beloved H+ back for maybe a whole minute and then it just switched back to Edge network.
All I wanted to know was if many customers have reported the problem or if I were alone...
Maybe if I'm lucky my phone will get back its 3G soon just like you.
I'm still having the issue today.
I called back Fido and they tried different things like desactiving/activing back my line, "updating my line" and more without any success.
Then I called google and told them the problem. They will change my Nexus 5 for a brand new but at the same time I feel like it is a software issue and not an hardward one... Well, we'll see, I never had a problem like that with any other phone before and the Nexus 5 never had any problem with 3G before yesterday.
I haven't tried everything yet, maybe you could try :
If you are in a LTE area, can the Nexus 5 connect itself to this network? Nearest LTE area from where I live is like 40 minutes away, bit too far just for a test.
Try with a sim card from another company like Telus or Bell, is the phone connecting to the 3G network? (I though about this while calling Google..)
Well, hope that the next phone will be ok.
Here are the few pictures just to show you a proof that even when I request a webpage, the phone will stays on 2g only.
http://imgur.com/a/a0QJ7
mark1s said:
I'm still having the issue today.
I called back Fido and they tried different things like desactiving/activing back my line, "updating my line" and more without any success.
Then I called google and told them the problem. They will change my Nexus 5 for a brand new but at the same time I feel like it is a software issue and not an hardward one... Well, we'll see, I never had a problem like that with any other phone before and the Nexus 5 never had any problem with 3G before yesterday.
I haven't tried everything yet, maybe you could try :
If you are in a LTE area, can the Nexus 5 connect itself to this network? Nearest LTE area from where I live is like 40 minutes away, bit too far just for a test.
Try with a sim card from another company like Telus or Bell, is the phone connecting to the 3G network? (I though about this while calling Google..)
Well, hope that the next phone will be ok.
Here are the few pictures just to show you a proof that even when I request a webpage, the phone will stays on 2g only.
http://imgur.com/a/a0QJ7
Click to expand...
Click to collapse
Thanks for the update mark1s. Definitely let me know if a new phone fixes anything, although I'm also thinking it's a software problem.
The problem could just be that there happens to be patches of low coverage in the areas we're testing this out, which seems unlikely in big cities. But testing at work seems to have this problem, but testing this at home I pick up 3G and H+ just fine. Odd..

[Q] Nexus 5 only connects to LTE on T-Mobile

I did some searching around and found a couple of pages with ideas but they have not worked so far. Here's the deal, my son's said his Nexus 5 was getting pretty bad reception so I took a look at it. After some toggling of the network settings I discovered that it will only connect to LTE, not to HSPA(+) or Edge. Where we are, we have somewhat weak LTE (2 of the three towers have been "modernized" with LTE and band 2 HSPA+, one has not and it's slightly closer to us). We have a Cell-Fi repeater so we get strong HSPA+ signal in our house. His sim works fine in a Nexus 4 with the hybrid radio getting Edge, HSPA+ and LTE. My nano sim with adapter that works fine in the Nexus 4 exhibits the same problems in the Nexus 5. I tried formatting the cache from the stock recovery menu and am now looking to do a factory reset since I never did oem unlock this phone so I can't just flash a radio to test.
My gut tells me it's hardware so I have my son rebuilding his phone environment on the Nexus 4 so that we can do a factory reset to see if that helps and I'll unlock it at that point. If it doesn't fix it, I've already started the conversation with the play store. My question is, anyone else seen anything like this? Anything else I should try out?
peterb
pboggini said:
I did some searching around and found a couple of pages with ideas but they have not worked so far. Here's the deal, my son's said his Nexus 5 was getting pretty bad reception so I took a look at it. After some toggling of the network settings I discovered that it will only connect to LTE, not to HSPA(+) or Edge. Where we are, we have somewhat weak LTE (2 of the three towers have been "modernized" with LTE and band 2 HSPA+, one has not and it's slightly closer to us). We have a Cell-Fi repeater so we get strong HSPA+ signal in our house. His sim works fine in a Nexus 4 with the hybrid radio getting Edge, HSPA+ and LTE. My nano sim with adapter that works fine in the Nexus 4 exhibits the same problems in the Nexus 5. I tried formatting the cache from the stock recovery menu and am now looking to do a factory reset since I never did oem unlock this phone so I can't just flash a radio to test.
My gut tells me it's hardware so I have my son rebuilding his phone environment on the Nexus 4 so that we can do a factory reset to see if that helps and I'll unlock it at that point. If it doesn't fix it, I've already started the conversation with the play store. My question is, anyone else seen anything like this? Anything else I should try out?
peterb
Click to expand...
Click to collapse
if lte is in your area, and not a perfect signal, itll still choose to connect to lte by default. if you lose your lte connection, then itll connect to H or 3G, and so on. if you do not want it to connect to lte, go to the phones main settings, mobile networks, then change the preferred network type from lte to 3G. or you can dial *#*#4636#*#*, chose phone info, then change the network type to wcdma preferred.
simms22 said:
if lte is in your area, and not a perfect signal, itll still choose to connect to lte by default. if you lose your lte connection, then itll connect to H or 3G, and so on. if you do not want it to connect to lte, go to the phones main settings, mobile networks, then change the preferred network type from lte to 3G. or you can dial *#*#4636#*#*, chose phone info, then change the network type to wcdma preferred.
Click to expand...
Click to collapse
Thanks for the reply, I understand all that. I don't know if I asked clearly enough or not but the problem we are seeing here is that this particular phone can only connect to LTE which is weak inside my house. So, when it tries to switch over, it just won't connect. I also tried to make a call which will switch to HSPA+ and that too fails. Going to the info menu and selecting WCDMA preferred nets me a phone that won't connect, selecting GSM results in the same. LTE only or GSM/LTE works only if it picks up an LTE signal. Ditto for selecting 2G, 3G or LTE preferred in the Mobile Networks menu. I've also reset the APN's, confirmed that the settings match my MotoX, etc and still no joy.
Just looking for ideas that someone might have that I can try before blowing away all my son's data on a factory reset or, if that fails, hardware replacement.
peterb
pboggini said:
Thanks for the reply, I understand all that. I don't know if I asked clearly enough or not but the problem we are seeing here is that this particular phone can only connect to LTE which is weak inside my house. So, when it tries to switch over, it just won't connect. I also tried to make a call which will switch to HSPA+ and that too fails. Going to the info menu and selecting WCDMA preferred nets me a phone that won't connect, selecting GSM results in the same. LTE only or GSM/LTE works only if it picks up an LTE signal. Ditto for selecting 2G, 3G or LTE preferred in the Mobile Networks menu. I've also reset the APN's, confirmed that the settings match my MotoX, etc and still no joy.
Just looking for ideas that someone might have that I can try before blowing away all my son's data on a factory reset or, if that fails, hardware replacement.
peterb
Click to expand...
Click to collapse
ok, i understand now. i didnt know that it wasnt connecting to h or 3G when it should. to me it sounds like a device ready to get an rma. i mean there is a hardware mod that could possibly fix it, but its not worth the trouble. if you can get an rma, get an rma.
simms22 said:
ok, i understand now. i didnt know that it wasnt connecting to h or 3G when it should. to me it sounds like a device ready to get an rma. i mean there is a hardware mod that could possibly fix it, but its not worth the trouble. if you can get an rma, get an rma.
Click to expand...
Click to collapse
Yea, according to the nice person I spoke to at the play store, I should indeed qualify for an RMA and I should find out in the next day or so. I purchased the phone new in box from someone and they were able to find the phone and they are now attributing the phone to me.
I am curious about the hardware mod though. Is this just for Edge/HSPA or is it for signal in general? If it's signal in general then I'm not sure I'd want to try it since this phone used to work just fine.
peterb
pboggini said:
Yea, according to the nice person I spoke to at the play store, I should indeed qualify for an RMA and I should find out in the next day or so. I purchased the phone new in box from someone and they were able to find the phone and they are now attributing the phone to me.
I am curious about the hardware mod though. Is this just for Edge/HSPA or is it for signal in general? If it's signal in general then I'm not sure I'd want to try it since this phone used to work just fine.
peterb
Click to expand...
Click to collapse
its just for a better signal in general.
simms22 said:
its just for a better signal in general.
Click to expand...
Click to collapse
Ah, assuming it's this then:
http://forum.xda-developers.com/google-nexus-5/general/hardware-mod-increse-signal-strength-t2842599
peterb
pboggini said:
Ah, assuming it's this then:
http://forum.xda-developers.com/google-nexus-5/general/hardware-mod-increse-signal-strength-t2842599
peterb
Click to expand...
Click to collapse
yup, thats it
but i would chose the rma route, as the nexus 5 shouldnt be behaving that way.
simms22 said:
yup, thats it
but i would chose the rma route, as the nexus 5 shouldnt be behaving that way.
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Yes, agreed. OK, just asking around as much as possible. I'm betting he will be getting a new phone.
peterb

Nexus 5 LTE weak signal reception.

Dear experts.
i have finally decided to share my ''unlucky epxerience'' with you.
i have got a serious problem which i have been fighting with since the first day i purchased my phone.
i have a white nexus 5 32 Gb version,D821 model.
and i'm from morocco,which means 4G will work for me because my phone is the indian version not the american version that doesn't support 4G in the rest of the world.
so,my problem is like that: when i first bought this phone i got stuck in ''emergency calls only'' for one week like every nexus 5 users did due to this known problem about the phone.
and after many reboots,clearing cashe,and searching manually for network,i got the signal again.
i never tried to switch to LTE mode,becuz i thought it would charge me a lot of data.
but,after a while i decided on and switched to LTE and got stuck again in emergency calls only !!!
i tried many things like contacting my carrier,searching manually,inserting another Sim card,force switching to LTe by dialing *#*#4636#*#*
but to no avail.
i decided to go to the nearest 4G tower and make sure if the problem had to do with 4G coverage or my phone's antenna.
then,i finally saw the LTE logo with full bar.
to sum up,now,i can't use 4G unless i'm near a 4G tower.
moreover,sometimes my phone loses signal even when i'm using only 3G which leads me to switch to 2G to catch the signal or reboot my phone many times and manually search for network.
i don't know if the problem has to do with the antenna or the bands of my phone.
and since i know nothing about flashing drivers or enabling bands.
i don't wana risk and end up by disabling any obviously enabled band.
i never took my phone to repair,because Lg service isn't available in my erea,plus i don't wanna give my phone to a dumb that would make it worse,because i fix my phone all by myself.
please help me solve this problem.
if anyone has any clue like repairing my 4G with octobox or trying to fix the antenna please.
any kind if suggestion is accepted.
best regards
Zakaria.
Edit : yesterday,i removed the back cover of my nexus 5 and found out that it's actually a D820
that's weird because rebooting the phone to bootloader it says D821 (H)
and i was wondering what does that (H) revers to ?
but the thing that confuses me is if it's actually a D820 why does it catches LTE near a 4G tower?
does that mean the bands are already enabled ?
do i still need to enable any other band to make it work properly ?
thank you so much in advance and waiting to hearing from you soon.

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