Database Info

bought a dud note 3

hi guys new to the forum but really need your help!!
I bought a note3 of gumtree last night to which the guy said its unlocked to any network!, upon getting it home i discovered that it would not give me signal with my vodafone uk sim. so thiought ok then it must be locked to o2 as guy said thats what he used in it, so ordered an unlock phone to only discover its a chinese model although it is an orignal note 3 but i cant use any uk sim in it!! i really need some help how to get this sorted as i spent alot of money on this phoen and now feel gutted and angry, i tried phoning guy back etc but no reply!! so looks like im on my own! is there a way of putting uk software on this phone making it take uk sims? please be gentle with me as havent much clue about firmwares etc thanks

did you buy from his house? if so knock on! Also may be worth trying a o2 sim? Do you have the model number?

ratcom said:
did you buy from his house? if so knock on! Also may be worth trying a o2 sim? Do you have the model number?
Click to expand...
Click to collapse
hi no i met him but i know his postcode and car so worst comes to worst it will be sorted. model number on phone is sm-n900

Thats the International Exynos version if I'm not mistaken, so all is not lost .... but confirm that number with the sticker and in the settings also may pay you to boot it up into download mode just to be really sure :fingers-crossed: As for the sim card not working I think thats just a case of a blacklisted phone but tbh I'm not aware of any network selling the exynos version in the UK so not sure why it would be blacklisted?!?

big g 1979 said:
hi guys new to the forum but really need your help!!
I bought a note3 of gumtree last night to which the guy said its unlocked to any network!, upon getting it home i discovered that it would not give me signal with my vodafone uk sim. so thiought ok then it must be locked to o2 as guy said thats what he used in it, so ordered an unlock phone to only discover its a chinese model although it is an orignal note 3 but i cant use any uk sim in it!! i really need some help how to get this sorted as i spent alot of money on this phoen and now feel gutted and angry, i tried phoning guy back etc but no reply!! so looks like im on my own! is there a way of putting uk software on this phone making it take uk sims? please be gentle with me as havent much clue about firmwares etc thanks
Click to expand...
Click to collapse
A little late but you might also need to learn to read stuff - like this:
http://forum.xda-developers.com/showthread.php?t=2574886

You got screwed over, sorry!
Sent from Note 3 SM-N9005

big g 1979 said:
hi guys new to the forum but really need your help!!
I bought a note3 of gumtree last night to which the guy said its unlocked to any network!, upon getting it home i discovered that it would not give me signal with my vodafone uk sim. so thiought ok then it must be locked to o2 as guy said thats what he used in it, so ordered an unlock phone to only discover its a chinese model although it is an orignal note 3 but i cant use any uk sim in it!! i really need some help how to get this sorted as i spent alot of money on this phoen and now feel gutted and angry, i tried phoning guy back etc but no reply!! so looks like im on my own! is there a way of putting uk software on this phone making it take uk sims? please be gentle with me as havent much clue about firmwares etc thanks
Click to expand...
Click to collapse
I am just wondering why you didn't insert your sim in the phone before you paid the jerk
sent from my iPhone 6s 64gb 5.7inch Super Oled screen and spen

So, is it confirmed fake or not? If it wasn't fake maybe region unlock by Chainfire could fix it, but most likely is a fake.

pete4k said:
So, is it confirmed fake or not? If it wasn't fake maybe region unlock by Chainfire could fix it, but most likely is a fake.
Click to expand...
Click to collapse
hi the phone is geniune but from the chinese region so its not fake so how would i go about getting a new firmwire on it or something so i can use the uk sim in it or perhaps getting this rooted/? whatever that means

big g 1979 said:
hi the phone is geniune but from the chinese region so its not fake so how would i go about getting a new firmwire on it or something so i can use the uk sim in it or perhaps getting this rooted/? whatever that means
Click to expand...
Click to collapse
Goto settings>general>about device. Screenshot and post here.

If it is genuine as you think and I hope it is. Then you can still get it to work in the UK mate.
Try connecting the phone to the the Samsung software called kies. See what it tells you on there and report back. Also hold vol down + home button + power button at the same time. This should bring you into download mode. Let us know what it says on the screen there
Sent from my SM-N9005 using Tapatalk

alom5 said:
If it is genuine as you think and I hope it is. Then you can still get it to work in the UK mate.
Try connecting the phone to the the Samsung software called kies. See what it tells you on there and report back. Also hold vol down + home button + power button at the same time. This should bring you into download mode. Let us know what it says on the screen there
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
please see screenshot as requested the other thing which i tried in the above post vol down + home+power did work?

big g 1979 said:
please see screenshot as requested the other thing which i tried in the above post vol down + home+power did work?
Click to expand...
Click to collapse
You have to power the phone off before you do the button combo.
Sent from my SM-N9005 using Tapatalk

celderic said:
You have to power the phone off before you do the button combo.
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
You don't have to power the phone before you do the button combo.
Hold they buttons down in that order and they phone will restart.... But keep holding the buttons and it should go into download mode.
Looks like a genuine... But just to be sure go into download mode....
Sent from my SM-N9005 using Tapatalk

Did you pay full price? (Or something close to it)
Or was it half price from the trunk of a car?

just got it confimed its fake!!! totally gutted ~£330 down the drain

big g 1979 said:
just got it confimed its fake!!! totally gutted ~£330 down the drain
Click to expand...
Click to collapse
How did you confirm it.?
You know where the guy is from so at least you can do something about it ?
Sent from my SM-N9005 using Tapatalk

I downloaded a genuine galaxy app from play store which tells u what things should be against what they actually are

Id take your new expensive paperweight back to where you got it and kindly throw it through the window. Then I think I'd be in jail for gbh for the night. .
I hate these scum bags that do this kind of thing. People work hard to be able to buy these gadgets and it's crushing when it turns out your a mug.
Sent from my SM-N9005 using xda app-developers app

Out try running antutu test. That will tell you
Sent from my SM-N9005 using Tapatalk

S8+ Software installation problems

I bought an S8+ from online ended up getting incorrect phone. It has following issues with current software
1. Though phone is has 128 GB storage when it is connected its shows as 2.2 GB
2. Not sure what is actual version and model of this.
3. Bixby won't work
4. Navigation settings bar won't work
5. No other settings available
6. Currently it is stocked with T-mobile software and its not getting updates from T-mobile
refer the attached screen shot more details of software and kernel etc
imgur.com/a/72Cmu
(Removed https as new user can't post external links)
Due to the above problems taught of installing new software using Odin as instructions shared in our forums . It has Chinese boot loader and by selection "Wipe/Clear eMMC" its never stays in download mode to install the software. Odin is also not detecting the phone.
Could you please help me installing new OS and solving the above problems ?

sounds you got a knock off version of a s8 plus

Still image is "broken"
Seems to me like a clone

eddiemc12 said:
sounds you got a knock off version of a s8 plus
Click to expand...
Click to collapse
t-shock said:
Still image is "broken"
Seems to me like a clone
Click to expand...
Click to collapse
Knock off for sure, T-Mobile doesn't offer a 128Gb model. A knock off of the Hong Kong model?

t-shock said:
Still image is "broken"
Seems to me like a clone
Click to expand...
Click to collapse
Thanks you.. I tried to post a shared image URL (image sharing service), its not loading here . Could you please share how to post an image

You may need to reinstall the correct ROM, including correct CSC. I had same problem with my 64GB, but showed 8GB.
Sent from my SM-G955F using Tapatalk

How much did you pay for it ? for image select"more" option.

S8Plus said:
Thanks you.. I tried to post a shared image URL (image sharing service), its not loading here . Could you please share how to post an image
Click to expand...
Click to collapse
http://imgur.com/upload

S8Plus said:
Thanks you.. I tried to post a shared image URL (image sharing service), its not loading here . Could you please share how to post an image
Click to expand...
Click to collapse
I don't think you have enough post to upload images. I found them and here they are.
The kernel version and build are kind of sketchy.

Mediatek??? Its a Clone bro
https://www.fastcardtech.com/hdc-space-s8-pro.html
Use the app "phone info samsung"
Enviado desde mi S8+ mediante Tapatalk

S8Plus said:
I bought an S8+ from online ended up getting incorrect phone. It has following issues with current software
1. Though phone is has 128 GB storage when it is connected its shows as 2.2 GB
2. Not sure what is actual version and model of this.
3. Bixby won't work
4. Navigation settings bar won't work
5. No other settings available
6. Currently it is stocked with T-mobile software and its not getting updates from T-mobile
refer the attached screen shot more details of software and kernel etc
imgur.com/a/72Cmu
(Removed https as new user can't post external links)
Due to the above problems taught of installing new software using Odin as instructions shared in our forums . It has Chinese boot loader and by selection "Wipe/Clear eMMC" its never stays in download mode to install the software. Odin is also not detecting the phone.
Could you please help me installing new OS and solving the above problems ?
Click to expand...
Click to collapse
This is NOT rpt NOT an OFFICIAL Samsung phone (at least the FW is not)

Yep definitely a knockoff with the Mediatek CPU. Samsung use either Qualcom Snapdragon or Exynos CPU. You won't find a Mediatek CPU in Samsung device...
You've been ripped off, hope you didn't pay too much...

ultramag69 said:
Yep definitely a knockoff with the Mediatek CPU. Samsung use either Qualcom Snapdragon or Exynos CPU. You won't find a Mediatek CPU in Samsung device...
You've been ripped off, hope you didn't pay too much...
Click to expand...
Click to collapse
Thank you . I am confused by storage total space shows as "128GB" and Phone storage shows as <4GB

They use an app to trick the phone into showing more storage than it has. I had one from Thailand that said 64gb internal storage but after a factory reset the story was VERY different.
It's like the sd cards you can get that are supposedly more than what they really are.
Usually once you exceed the storage limit you loose data or corrupt everything.
You have a novelty toy, nothing more....
I really hope yuou didn't pay $50USD If you paid via Paypal, bite the bullet , put in a for this (and even that seems a bit high for what your showing)as you have been ripped off BIUG time if you paid any more...
If you used Paypal, put in a dispute and send the item back to get your money back. The dispute is the item is a fake. You didn't get what you paid for...

ultramag69 said:
They use an app to trick the phone into showing more storage than it has. I had one from Thailand that said 64gb internal storage but after a factory reset the story was VERY different.
It's like the sd cards you can get that are supposedly more than what they really are.
Usually once you exceed the storage limit you loose data or corrupt everything.
You have a novelty toy, nothing more....
I really hope yuou didn't pay $50USD If you paid via Paypal, bite the bullet , put in a for this (and even that seems a bit high for what your showing)as you have been ripped off BIUG time if you paid any more...
If you used Paypal, put in a dispute and send the item back to get your money back. The dispute is the item is a fake. You didn't get what you paid for...
Click to expand...
Click to collapse
Thanks for your reply .. I paid $350. seems i lost the money . Lesson learned for buying carrier unlocked

S8Plus said:
Thanks for your reply .. I paid $350. seems i lost the money . Lesson learned for buying carrier unlocked
Click to expand...
Click to collapse
Where did you buy it?

Mr. Orange 645 said:
Where did you buy it?
Click to expand...
Click to collapse
https://raleigh.craigslist.org/mob/d/galaxy-t-mobile/6189012325.html

S8Plus said:
https://raleigh.craigslist.org/mob/d/galaxy-t-mobile/6189012325.html
Click to expand...
Click to collapse
This is a good, safe place to buy an S8+. Samsung had a BOGO so there are some pretty good prices now.
https://swappa.com/
https://swappa.com/buy/samsung-galaxy-s8-plus-tmobile

S8Plus said:
https://raleigh.craigslist.org/mob/d/galaxy-t-mobile/6189012325.html
Click to expand...
Click to collapse
Just some.advice, cause that listing looks shady as sh1t...if you're going to buy off Craigslist have the seller meet you at T-Mobile so they can verify its a genuine T-Mo device. If they're not willing to do that, then run, run, run from that listing.

This is low quality fake S8+, you won't able to install Samsung firmware and it will only break it if you do so.
For price of $350, definitely impossible is a real one.

My last Google Phone - Customer Service is Terrible

I have had many Google phones: G1, Nexus One, Nexus 4, Nexus 5, Nexus 5x, Nexus 6p, and now a Pixel, which I bought second hand, and have been using for about 4 months.
Yesterday, after an OTA, the phone died and I cannot fix it. I called Google. They say that because the phone is associated with another account, they cannot do anything.
They say the seller has to call them to transfer the phone to me. I contacted the seller, but so far no response. I hope she ends up responding, but if not, I will end up with a 500 dollars brick.
Terrible support from Google. My last Google Phone unless they change their support.

Have you tried to unlock the bootloader and flash the factory image?
https://forum.xda-developers.com/go...ide-nexus-5-how-to-unlock-bootloader-t2507905
https://developers.google.com/android/images

kwanbis said:
I have had many Google phones: G1, Nexus One, Nexus 4, Nexus 5, Nexus 5x, Nexus 6p, and now a Pixel, which I bought second hand, and have been using for about 4 months.
Yesterday, after an OTA, the phone died and I cannot fix it. I called Google. They say that because the phone is associated with another account, they cannot do anything.
They say the seller has to call them to transfer the phone to me. I contacted the seller, but so far no response. I hope she ends up responding, but if not, I will end up with a 500 dollars brick.
Terrible support from Google. My last Google Phone unless they change their support.
Click to expand...
Click to collapse
Could you elaborate on 'the phone died'? ... your post is very vague, so I think if you are actually in need of help (rather than just venting/complaining), we might need some details...
does your pixel turn on? ...
can you use 'fastboot'? ...
what was the OTA for? ... was it the oreo update or what?
I'm not surprised that google can't help you, if they see your phone as belonging to someone else, that really doesn't qualify as terrible support.
For all they know; the device could be stolen...
Anyway, maybe if you provide mire information here - someone can assist you...

That is not Google's fault! You should have done your homework and got it transferred it to your name. They don't know how you acquired the phone, you could have stole it in the street, google has no idea.

You will not be able to do anything until the previous owner login to your phone and then add yours. It happend to me also when I sold my 6p, did not know why the phone keeps asking my account name even after a full reset

kwanbis said:
Terrible support from Google. My last Google Phone unless they change their support.
Click to expand...
Click to collapse
I understand why you are upset, but this is really not Google's fault. Try to think about it objectively for a moment -- would you really want them providing support when the caller is not the person the phone is registered to/associated with? That would be a massive security breach waiting to happen.

drozek said:
That is not Google's fault! You should have done your homework and got it transferred it to your name. They don't know how you acquired the phone, you could have stole it in the street, google has no idea.
Click to expand...
Click to collapse
I have been using the phone for 6 months, if the phone was stolen, it would be reported by now...

Nidstang said:
I understand why you are upset, but this is really not Google's fault. Try to think about it objectively for a moment -- would you really want them providing support when the caller is not the person the phone is registered to/associated with? That would be a massive security breach waiting to happen.
Click to expand...
Click to collapse
Why? I am not telling them to restore the other user account. I am telling them just to fix the phone, which has been being used with my account for 6 months...

nine7nine said:
Could you elaborate on 'the phone died'? ... your post is very vague, so I think if you are actually in need of help (rather than just venting/complaining), we might need some details...
does your pixel turn on? ...
can you use 'fastboot'? ...
what was the OTA for? ... was it the oreo update or what?
I'm not surprised that google can't help you, if they see your phone as belonging to someone else, that really doesn't qualify as terrible support.
For all they know; the device could be stolen...
Anyway, maybe if you provide mire information here - someone can assist you...
Click to expand...
Click to collapse
mngdew said:
Have you tried to unlock the bootloader and flash the factory image?
https://forum.xda-developers.com/go...ide-nexus-5-how-to-unlock-bootloader-t2507905
https://developers.google.com/android/images
Click to expand...
Click to collapse
It won't turn on. I can try power + volume down (or up?), and the Pixel will make a vibration, but it is not detected on my PC whatsoever. I have read over XDA and it appears the OTA killed somehting (boot loader?). It was not unlocked. The ota was not OREO, It already had OREO, it was the last month security fixes.

I mean I get your frustrated BUT try taking ANY product back to a store or contacting any manufacturer for warranty support without proof of purchase. You might be done with Google phone but all cell phone manufacturers would give the same response in an identical situation. Buying a used product unfortunately has certain drawbacks. Your lucky Google is willing to help if the original purchaser calls them. Best of luck.

devilsadidas said:
I mean I get your frustrated BUT try taking ANY product back to a store or contacting any manufacturer for warranty support without proof of purchase. You might be done with Google phone but all cell phone manufacturers would give the same response in an identical situation. Buying a used product unfortunately has certain drawbacks. Your lucky Google is willing to help if the original purchaser calls them. Best of luck.
Click to expand...
Click to collapse
Bingo. This thread boils down to someone whining about their own mistake.

kwanbis said:
It won't turn on. I can try power + volume down (or up?), and the Pixel will make a vibration, but it is not detected on my PC whatsoever. I have read over XDA and it appears the OTA killed somehting (boot loader?). It was not unlocked. The ota was not OREO, It already had OREO, it was the last month security fixes.
Click to expand...
Click to collapse
OK. That's interesting that it vibrates... it must at least have some juice / can charge?
Try booting into safe mode or recover?
Did your phone crash while doing the system firmware update?
More stuff to try / to cover
https://thedroidguy.com/2016/11/fix-google-pixel-wont-turn-troubleshooting-guide-1066695
https://support.google.com/pixelphone/answer/7167687?hl=en
Maybe methodically go through each step and see, if you notice anything... I know when I first installed Oreo, my phone didn't boot. There wasva few minute period where I thought it was bricked. I played with key combos, power button, charging, etc... but after a couple of minutes it booted (thankfully).
PS: to everyone not trying to offer some advice or help, cool it... regardless of the device being used or OP being frustrated, it would be better to either offer suggestions and/or help, or just not reply.

nine7nine said:
OK. That's interesting that it vibrates... it must at least have some juice / can charge?
Click to expand...
Click to collapse
Yes, it is weird that it vibrates. I thought, maybe the screen is dead, but it is not recognized by my windows machine.
nine7nine said:
Try booting into safe mode or recover? Did your phone crash while doing the system firmware update
Click to expand...
Click to collapse
I really don't know what happened. It was working fine, it was laying on my desk, face down, and then I noticed that Whatsapp was disconnected. Took the phone and the screen was black. And it had never again turned back on.
nine7nine said:
More stuff to try / to cover
https://thedroidguy.com/2016/11/fix-google-pixel-wont-turn-troubleshooting-guide-1066695
https://support.google.com/pixelphone/answer/7167687?hl=en
Click to expand...
Click to collapse
I'll check it.
nine7nine said:
Maybe methodically go through each step and see, if you notice anything... I know when I first installed Oreo, my phone didn't boot. There was few minute period where I thought it was bricked. I played with key combos, power button, charging, etc... but after a couple of minutes it booted (thankfully).
Click to expand...
Click to collapse
I am so sad. It is a 500 hundred dollars paperweight. Google would do nothing, and the seller does not respond. I will keep trying. Thanks for replying like an adult.

kwanbis said:
I have been using the phone for 6 months, if the phone was stolen, it would be reported by now...
Click to expand...
Click to collapse
They still don't know it wasn't stolen. The original person might not have reported it, a lot of people don't report stolen/lost phones. You should see if any other manufacture will help you without proof of purchase.

kwanbis said:
Yes, it is weird that it vibrates. I thought, maybe the screen is dead, but it is not recognized by my windows machine.
Click to expand...
Click to collapse
I had wondered if the screen died too... I guess another way to test that would be too see if you can get it to power up (regardless of whether the screen comes on, but it vibrates), wait a couple of min and try calling the phone? ... or go into your google account and see if you can 'find your device' / android device manager...
I mean, I would think if the device was dead, it wouldn't charge / vibrate... and that you would've seen a blinking red led when it was almost dead.... or the charging image when it's charging... odd.
kwanbis said:
I really don't know what happened. It was working fine, it was laying on my desk, face down, and then I noticed that Whatsapp was disconnected. Took the phone and the screen was black. And it had never again turned back on.
Click to expand...
Click to collapse
Ah, so it happened when the phone was on.
kwanbis said:
I am so sad. It is a 500 hundred dollars paperweight. Google would do nothing, and the seller does not respond. I will keep trying. Thanks for replying like an adult.
Click to expand...
Click to collapse
Buying used stuff is always a gamble. I never buy used electronics.... I wonder if the seller knew there was something up with the phone? Mind you, it worked for 6months... just seems odd that they wouldn't reply, unless they used a throw away account for selling (which isn't uncommon, I suppose)...
Ya, no problem with replying. I think some people on here are just babies. They forget the XDA is a community, or maybe they just don't have anything better to do.

nine7nine said:
I had wondered if the screen died too... I guess another way to test that would be too see if you can get it to power up (regardless of whether the screen comes on, but it vibrates), wait a couple of min and try calling the phone? ... or go into your google account and see if you can 'find your device' / android device manager...
Click to expand...
Click to collapse
I tried using find my phone, and nothing. I also tried calling my phone and nothing.
nine7nine said:
I mean, I would think if the device was dead, it wouldn't charge / vibrate... and that you would've seen a blinking red led when it was almost dead.... or the charging image when it's charging... odd.
Click to expand...
Click to collapse
It is really weird.
nine7nine said:
Buying used stuff is always a gamble. I never buy used electronics.... I wonder if the seller knew there was something up with the phone? Mind you, it worked for 6months... just seems odd that they wouldn't reply, unless they used a throw away account for selling (which isn't uncommon, I suppose)...
Click to expand...
Click to collapse
I don't usually do it, but this user has 756 positive reviews, the phone was complete and mint looking....
nine7nine said:
Ya, no problem with replying. I think some people on here are just babies. They forget the XDA is a community, or maybe they just don't have anything better to do.
Click to expand...
Click to collapse
Yeah, it is like they work for Google.

drozek said:
They still don't know it wasn't stolen. The original person might not have reported it, a lot of people don't report stolen/lost phones. You should see if any other manufacture will help you without proof of purchase.
Click to expand...
Click to collapse
If you didn't reported, it is your problem, not mine. And also, why let me use it for 6 months, and then say we don-t know if it is yours? If you are going to implement a policy like that, do like apple does, and don-t let me use it whatsoever. If that was the case, upon receiving the phone and being asked for a password to unlock it, i could have contacted the seller immediately, and being covered by Paypal, nothing like this would have happened. But don't implement it like this which is very stupid.
Think for a moment. Haven't the phone broke, I could have been using a "stolen" phone forever, but since it broke, that is when they care. Horrible policy.

kwanbis said:
I tried using find my phone, and nothing. I also tried calling my phone and nothing
Click to expand...
Click to collapse
Well, then it's probably not a borked screen. Maybe if the firmware is corrupted, it's still allowing charging. Idk... it's too bad the pixel doesn't allow hardware reset (like my s5 did. Sometimes that made a difference, when it I messed up and the phone wouldn't boot).
kwanbis said:
I don't usually do it, but this user has 756 positive reviews, the phone was complete and mint looking....
Click to expand...
Click to collapse
Reviews don't mean much. They can be faked. Bots and the like... I would just avoid buying used electronics, in general... so much can go wrong, even with a brandnew phone. Hardware defects, firmware problems, etc, etc... buying stuff used is a huge risk...
I think you have a couple of options left, assuming you've exhausted all other avenues / troubleshooting;
1. You can bug google more and hope that you encounter someone sympathetic, after explaining that the seller hasn't replied / explaining the situation... some support people are more helpful than others, it might require multiple attempts.
2. You can take your phone to a 3rd party, but authorized google technician... they might have resources/tools not available to you or I... they might be able to determine the problem and fix it (but obviously, it will cost you).

U11 Google account locked phone

Hello,
I just purchased a HTC U11 Sprint version off ebay and it is google locked. It is on the newest firmware.
I googled around and tried other ways of getting around it, google account manager, but it says "Error" when it should say "Type Email and Password" option.
Is there any way of getting around this? The IMEI is not black listed on the site I checked it. Phone was a return that appears to have not removed the account before they reset it.
Thanks

costy11 said:
Hello,
I just purchased a HTC U11 Sprint version off ebay and it is google locked. It is on the newest firmware.
I googled around and tried other ways of getting around it, google account manager, but it says "Error" when it should say "Type Email and Password" option.
Is there any way of getting around this? The IMEI is not black listed on the site I checked it. Phone was a return that appears to have not removed the account before they reset it.
Thanks
Click to expand...
Click to collapse
Have you tried a factory reset from bootloader?

p50kombi said:
Have you tried a factory reset from bootloader?
Click to expand...
Click to collapse
Yes, but that didn't help.

costy11 said:
Yes, but that didn't help.
Click to expand...
Click to collapse
Next step would be to find the RUU that matches your version and start from there I guess, other than that I wouldn't know.

p50kombi said:
Next step would be to find the RUU that matches your version and start from there I guess, other than that I wouldn't know.
Click to expand...
Click to collapse
Just tried the RUU and it still says it is locked.

costy11 said:
Hello,
I just purchased a HTC U11 Sprint version off ebay and it is google locked. It is on the newest firmware.
I googled around and tried other ways of getting around it, google account manager, but it says "Error" when it should say "Type Email and Password" option.
Is there any way of getting around this? The IMEI is not black listed on the site I checked it. Phone was a return that appears to have not removed the account before they reset it.
Thanks
Click to expand...
Click to collapse
Your best bet is to return it thru the eBay Returns mechanism. You won't even have to pay postage to return it because it's unusable. Check Swappa for replacement. Likely no cure for this that doesn't cost money.

Reset FRP watch this video
https://m.youtube.com/watch?v=81GaccwPORg

shubham puri4488 said:
Reset FRP watch this video
https://m.youtube.com/watch?v=81GaccwPORg
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Yeah, that was the first thing I tried but setup is different from 7.0 to 7.1.1 and it never just bypasses the login step.

costy11 said:
Yeah, that was the first thing I tried but setup is different from 7.0 to 7.1.1 and it never just bypasses the login step.
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contact the owner to give you temp access to his account, remove the account and add yours.
Else only way is to contact ebay or paypal to get a refund and send the device back.

j to the 4n said:
contact the owner to give you temp access to his account, remove the account and add yours.
Else only way is to contact ebay or paypal to get a refund and send the device back.
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Thanks! I cannot tell who the owner was, it does not show that.
Return shipping is not covered. So if I have to pay shipping, I figured i would look for a paid solution to this and actually found some on kijiji and ebay, reasonably priced.
I went with a local one off kijiji and they remoted to my phone connected to my pc by usb(with the help of some software) and were able to fix it when I put the phone in fastboot mode.
Once I rebooted it, I was good to go!!
Thanks for all the suggestions everyone!!

How much did you pay for the service?

Question Bought a Watch4 on eBay...model R890X...has Retail Mode installed and can't do much?

So got it cheap on eBay...I get it and notice it's the SM-R890X...which is apparently a version made for Russia and the Caribbean? Anyways, trying to get it to go into connect mode for my phone (Fold 3) only to notice I can't get it working.
Long story short...it's locked into retail mode (even under Bluetooth settings it's visible as "wisebl") and I can't get it out. I can open the Retail Mode app (passcode 5444) and can turn it on or off, but can't delete it or permanently disable it.
Factory Reset under the Retail Mode app also doesn't seem to get rid of it upon rebooting.
If I remove OR disable the app via ADB nothing seems to change, still can't connect to it.
Any thoughts? Seems it might just need a full firmware flash but considering there are none out yet I'm willing to try my options.

I wonder if Samsung would swap you a good one for that one. More than likely that was stolen from a store and I'm willing to bet Samsung wants it back possibly? Idk?

Oh wow I didn't know it had a retail mode, you can't disable it via the galaxy wearable app?

adj998 said:
Oh wow I didn't know it had a retail mode, you can't disable it via the galaxy wearable app?
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It's probably some kind of Samsung tool they use to enable/disable it that a customer will never have on their PC/phone.
I'd go as far to bet that those few watches in retail mode might not even have the full tech in the watch it's supposed to since it's supposed to be just a demo

spart0n said:
It's probably some kind of Samsung tool they use to enable/disable it that a customer will never have on their PC/phone.
I'd go as far to bet that those few watches in retail mode might not even have the full tech in the watch it's supposed to since it's supposed to be just a demo
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Couldn't you take it to a Samsung retail place and provide proof of purchase so they can disable that if able to?

adj998 said:
Couldn't you take it to a Samsung retail place and provide proof of purchase so they can disable that if able to?
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You could but at the same time they could accuse you of stealing it and have the cops called... That's why I suggested contact them first and ask.

spart0n said:
You could but at the same time they could accuse you of stealing it and have the cops called... That's why I suggested contact them first and ask.
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Oh okay I get what you're saying. You can verify the IMEI orserial number to make sure it wasn't reported stolen and then go about asking them

Live Demo Unit...
Not for Sale...
SM-R890X
Latest LDU firmware for this is:
R890XXXU1AUH2/R890XOXA1AUH2
No Stock Firmware leaked yet...
Only as info...
Best Regards

spart0n said:
I'd go as far to bet that those few watches in retail mode might not even have the full tech in the watch it's supposed to since it's supposed to be just a demo
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Click to collapse
Well it seems to have everything hardware wise. Sensors, mic, speaker, Wifi, Bluetooth...software all works surprisingly for a "retail unit". Developer mode, Recovery, ADB Debug, etc. Like, if could just connect to my phone it would be, I'd say, 100% functional...IF I could get it to connect.
No harm no foul though, I'll just return it, sucks cause I got it cheap and if there was a firmware I'd certainly give it a go!

AndroidVageta said:
So got it cheap on eBay...I get it and notice it's the SM-R890X...which is apparently a version made for Russia and the Caribbean? Anyways, trying to get it to go into connect mode for my phone (Fold 3) only to notice I can't get it working.
Long story short...it's locked into retail mode (even under Bluetooth settings it's visible as "wisebl") and I can't get it out. I can open the Retail Mode app (passcode 5444) and can turn it on or off, but can't delete it or permanently disable it.
Factory Reset under the Retail Mode app also doesn't seem to get rid of it upon rebooting.
If I remove OR disable the app via ADB nothing seems to change, still can't connect to it.
Any thoughts? Seems it might just need a full firmware flash but considering there are none out yet I'm willing to try my options.
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Click to collapse
i am in the same boat, i bought two, one of the watch 4 and one of the watch 4 classic, i don't even see that retail mode app you mentioned, i will keep it until i find a firmware for it,

987rafiq said:
i am in the same boat, i bought two, one of the watch 4 and one of the watch 4 classic, i don't even see that retail mode app you mentioned, i will keep it until i find a firmware for it,
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Click to collapse
any one considerd that samsung can lock every device that has knox on it.????????
so in case of that the watches are stolen or indeed samples for retail this coold be the case

AndroidVageta said:
So got it cheap on eBay...I get it and notice it's the SM-R890X...which is apparently a version made for Russia and the Caribbean? Anyways, trying to get it to go into connect mode for my phone (Fold 3) only to notice I can't get it working.
Long story short...it's locked into retail mode (even under Bluetooth settings it's visible as "wisebl") and I can't get it out. I can open the Retail Mode app (passcode 5444) and can turn it on or off, but can't delete it or permanently disable it.
Factory Reset under the Retail Mode app also doesn't seem to get rid of it upon rebooting.
If I remove OR disable the app via ADB nothing seems to change, still can't connect to it.
Any thoughts? Seems it might just need a full firmware flash but considering there are none out yet I'm willing to try my options.
Click to expand...
Click to collapse
Any news on the subject?
I bought the watch second-hand and I think I got a demo watch ...
I'm desperate, I don't know what to do.
Do we have to wait for a firmware to come out and flash with net odin?

gurtu95 said:
Any news on the subject?
I bought the watch second-hand and I think I got a demo watch ...
I'm desperate, I don't know what to do.
Do we have to wait for a firmware to come out and flash with net odin?
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If you bought it on EBay, and it wasn't as described, you have all of the EBay protections available to you; if it was as described, then I don't think anyone here should help you make a stolen watch functional.

jtOttawa said:
If you bought it on EBay, and it wasn't as described, you have all of the EBay protections available to you; if it was as described, then I don't think anyone here should help you make a stolen watch functional.
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It was not stolen.
I bought it from a secondhand deal app that deals with local people. I have no doubt that it is not stolen because the seller blocked me instantly.
I am simply looking for a solution to my problem. I think moral ethics can be set aside.

gurtu95 said:
It was not stolen.
I bought it from a secondhand deal app that deals with local people. I have no doubt that it is not stolen because the seller blocked me instantly.
I am simply looking for a solution to my problem. I think moral ethics can be set aside.
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Wouldn't the seller blocking you instantly indicate that it was stolen? And no, I don't think 'moral ethics' should be set aside so you can enjoy your dubiously procured watch - this is why stuff gets stolen, because some people set 'moral ethics' aside when they see what they think is a deal too good to pass up.
You took a chance; you lost. Suck it up.

Even thinking that the previous post is a bit rude, still I have to agree with the main message - you should ask for local police rather than the forum for help in your situation.

I don't think @jtOttawa post was rude at all, he pointed out the problem really well.
It is quite simple : if a deal seems too good to be true, it probably is !

goodwin_c said:
Even thinking that the previous post is a bit rude, still I have to agree with the main message - you should ask for local police rather than the forum for help in your situation.
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Not rude - angry. He knew what he was buying (or he should have, for a nearly new watch in a second hand marketplace at an unusually low price) - that's why he doesn't go to the police. I have no sympathy for people who buy stolen goods, and it makes me angry when they come here asking for us to help them (this is not the first time I have seen this here).

Ultimately this watch screens stolen.
The reason why I state this is because I've worked with Samsung in retail before. They generally have there retail models and separate demo ones for display.
The retail boxes are white and state the product and state it's for retail only.
looks like you purchased a stolen product. Your best bet is to file for a refund on eBay.
failing maybe Odin might help however I feel that this won't work. As mentioned by previous posters if a offer is to good to be true than it probably is.
a long shot but if you were to report this to Samsung they will probably say you shouldn't have it and provide no further support. You take it into store I would expect the police to be involved

I'm in the same situation, should we wait till a custom firmware is coming up?