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So I got my shiny new LG Incite at Best Buy yesterday. I knew I was getting it a while ago, so I downloaded a bunch of games and apps to load it up with as soon as possible. I get home from the store, play around with it and let it charge for a while, then I try to connect it to my computer (After installing ActiveSync 4.5 from the included disk, as well as both of the USB drivers on the disk). Windows comes up with that "found new hardware" stuff and asks where to look for the driver to install. I tell it to look on the CD, as well as the directories where the USB drivers from the disk were installed. It looks like it's working at first, but then I get this error:
(Error: "The data is invalid.")
Then it gives me the message balloon about how there was an error during installation and my new hardware may not work properly, etc. Now when I go to Device Manager, a number of things showed up with that little yellow exclamation point that I'm pretty sure were not there before, but I could be wrong:
- IEEE 1394 Bus host controllers: VIA OHCI Compliant IEEE 1394 Host Controller
- Network Adapters: Unknown device, WAN miniport (L2TP), WAN miniport (Network Monitor), and Windows Mobile-based Device
- Ports (COM & LPT): Communications Port (COM1)
So I tried reinstalling the drivers from a link I found in a thread on these boards (after clicking uninstall for "Windows Mobile-based Device" and having it tell me that the device is necessary to boot up the computer), but the same thing keeps happening. I also tried having ActiveSync scan for devices, but it never finds anything (Just says that USB is "available").
Please help, I really want to start putting pictures, music, and all that good stuff on my brand new phone
(btw, I'm pretty sure the problem is with the software/drivers on the computer, because when I plug in the USB cable the phone starts to charge. Other than that, nothing happens on the phone.)
If at all possible, I would try using the phone with another computer. For quite some time I was only able to sync data with my laptop and not my desktop, so I knew it was a software issue and not the phone itself.
would say it's down to
dead activesync install and no uninstalling it is not enough one have
to remove all traces of it in registry too
and it could also be an issue with usb drviers for the motherboard
chad.pflughaupt said:
If at all possible, I would try using the phone with another computer. For quite some time I was only able to sync data with my laptop and not my desktop, so I knew it was a software issue and not the phone itself.
Click to expand...
Click to collapse
Well, I'm not going to have another computer until September at least, so I really want to get it working on this computer, but I guess I could test it out on a friend's pc to see if my computer is the problem.
Rudegar said:
would say it's down to
dead activesync install and no uninstalling it is not enough one have
to remove all traces of it in registry too
and it could also be an issue with usb drviers for the motherboard
Click to expand...
Click to collapse
Know of any links or tutorials that would tell me all of the registry entries I'd have to remove?
(Sorry for the double post, but no one was replying...)
So I found my bluetooth adapter for my PC, and after I installed the proper software I could connect to my phone no problem. After that, I just used the bluetooth adapter's software to transfer files to my phone via FTP. (ActiveSync still just sat there, even when I set my phone to sync with bluetooth instead of USB, and I allowed wireless connections in ActiveSync)
So I'm glad I can finally transfer files, but I still want to get USB working. No one has any ideas at all?
(Triple post... sorry)
Ok, something happened to the bluetooth drivers and software now. I turned my computer off for the night after using bluetooth to transfer files to my phone, but when I turned on my pc today and clicked the shortcut to start the bluetooth software, I got a message saying that the program the shortcut was linking to no longer existed. Sure enough, the folder was gone from my Program Files directory. Now, every time I try to reinstall it, I get an error 183 that installation was interrupted.
So now I'm back to having no means of transferring files to my phone.
Please, any suggestions at all will be helpful to me at this point. I'm at my wits end!
Any progress on this?
I have a similar problem. I think usb sync worked on my laptop at one point, but hasn't for at least a week.
I was able to fix the problem at least temporarily by disconnecting the device, deleting it from ActiveSync and reconnecting. ActiveSync happily added it back and resynced everything. Now I can install the new Xcite ROM.
Still nothing...
Now my computer doesn't do anything at all when I plug my phone in, not even make a noise or ask about drivers. My phone, however, still recognizes that it's plugged in.
At least I got bluetooth working again, but still, USB would be nice.
It's hard to believe that out of every member on this forum, no one has even the slightest idea of where to start...
Menu - settings - connections - USB to PC.
Uncheck Enable advanced ...
OK TO ALL AND READY
I posted this on a forum that I thought it applied to but the one answer I got did not work, I've done searches everywhere and have not seen a solution. There were a couple of similar problems for other phones but these fixes did not work for the infuse, so . . .
I Bought the infuse on day one. Installed Kies 2.0.0.11044_11_3. Phone not recognized, installed drivers, researched and learned the truth about Kies. Phone would not be recognized but at least installing Kies made the phone visible to the PC, so I knew I could root if I so desired, read up about rooting looked over the forums, learned my phone and finally thought I was ready. The phone had other plans.
Decided the other day that I was ready to root. Plugged in the phone but it no longer showed up in my PC running Windows 7 64 bit. Something about the phones compatibility with my system changed. Tried to install a newer version of Kies 2.2.1.11053_99_3 yesterday for the drivers, reinstalled drivers, activated USB debugging, plugged the phone in started up SuperOneClick and . . . still nothing happened. So I deactivated USB debugging and started over. Followed all the directions in the root posts and and SuperOneClick threads . . .
But somehow between day one and today my Windows 7 64 bit system does not know that the phone is plugged into it.
When I plug the phone into USB the phone asks me how I want to interact with the computer, Kies (Firmware Update); Media player: Mass storage. But the computer shows nothing. Device Manager doesn't list the phone, Windows Explorer doesn't show the phone, Devices and Printers window shows everything that's connected but NOT the phone, it's as if I plugged nothing into the computer. These places don't even show unknown device. The phone is charging so I know that it's plugged in, but it doesn't seem to be communicating with the PC. I've re-booted, re-installed, reviewed, rewired and re-alized that I have no clue what happened. (Tried different cables, different USB ports different times of the day)
It worked once upon a time, I tried rolling back restore points and disabling my kaspersky 2011, I've followed all rooting instructions in these threads to no avail.
Thinking about restoring phone to factory settings as a last resort. Got this reply in another thread (sorry about posting multiple threads, but I'm at wit's end.):
Try removing all instances of the Infuse coming in contact with your system using USBDeView. Also, how does it look in Disk Management? (Start button > search for "Computer Management" > Storage > Disk Management) Does the Infuse show up there as removable storage?
My answer: Tried it, didn't work, oh wait, didn't run USBDeView as administrator, re-tried as administrator and uninstalled all instances of Samsung i-997, then tried to plug the phone back in and still nothing.
Also not in Computer Management or Device manager either. Is there a way to uninstall any drivers that I have and then re-install them?
I did a factory reset, plugged the phone in and still nothing. Had to spend two days re-installing apps and re-configuring launchers . . .
I am now ready to hurl my phone out into traffic to see if that will help, but before I do I'm hoping someone here may have the answer I need.
. . . please . . .
If you are trying to root super one click will work. It worked on my infuse. First see if you can connect using mass storage. If you can access the files on your phone you are good. On win 7 64 bit it should just pop up to view the files. After that unmount and unplug the cable. Enable USB debugging and reconnect. Run super one click and it should work. Not every time does super one click work on the first run. I believe I had to unplug and reconnect a second time for it to work. But I did use super one click to root my phone. I was also using the drivers for the captivate at the time. If you need more help let me know.
Sent from my SAMSUNG-SGH-I997 using XDA App
FYI, drivers are NOT needed for USB mass storage, just to be clear.
Thanks for the reply, but that didn't work. I tried it exactly as you stated but it didn't "pop up" I ran SOC anyway and it got hung up "Waiting for device..." And a dos prompt window opened and just hung there.
SuperOneClick v1.9.5.0
Checking drivers...
Killing ADB Server...
OK
Starting ADB Server...
* daemon not running. starting it now on port 5037 *
* daemon started successfully *
OK
Waiting for device...
When I closed the Dos Prompt window it asked me if I was running OS 2.0 or higher. Wether I click yes or no I get this message:
OK
Getting OS Version...
Pushing psneuter...
error: device not found
FAILED
Thanks for the try, but still At wit's end . . .
it mattters
at least for me (win7 64bit) mass storage mode DOES require drivers. Or else PC just tries to load both SD cards as external drives. I had a hell of a time getting my laptop to recognize the phone. What worked for me was I ended up installing both kies and kies mini. when neither of those worked i tried the Samsung pcl connect and that didnt work. There was a link on the ATT site for usb drivers for it. A combination of both the samsung pc connect drivers and the ATT USB driver works for me. Must be something to do with win7 recognizing it as an MP3 player when in music mode and a EXT drive when is mass storage.
socialal said:
at least for me (win7 64bit) mass storage mode DOES require drivers. Or else PC just tries to load both SD cards as external drives. I had a hell of a time getting my laptop to recognize the phone. What worked for me was I ended up installing both kies and kies mini. when neither of those worked i tried the Samsung pcl connect and that didnt work. There was a link on the ATT site for usb drivers for it. A combination of both the samsung pc connect drivers and the ATT USB driver works for me. Must be something to do with win7 recognizing it as an MP3 player when in music mode and a EXT drive when is mass storage.
Click to expand...
Click to collapse
You just contradicted yourself there. The phone's SD cards appearing as external drives IS mass storage mode. Mass storage mode does not require drivers.
Appearing as an MP3 player uses the MTP protocol, which is NOT Mass Storage mode, which is why it does require drivers.
ADB also requires drivers.
http://www.samsung.com/us/support/downloads/SGH-I997ZKAATT
Thanks, but same problem. After installing these drivers, the phone just doesn't show when plugged in. The next thing is to find a Samsung store (or AT&T store) and see if there's something wrong with the phone's usb port.
Definitely one advantage of picking your phone up at a store... if possible.
My CSR played with the phone on the computer for 10 min., said he was transferring sim contacts.
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
i am having same problems
for the past year i have had a captivate and i have flashed it probably with every rom made by every developer here. i have flashed kernals modems you name it i have done it the phone was incredible i never had one problem till i got the infuse when i first got the phone i rooted it and had a lot of problems but after 5 or 6 hrs i finally was successful. i then could not get the phone to connect to my win 7 pc i then took out the mem card and put my roms on that then transfer them to my phone flash ect but to this day i can not get the pc to transfer files through usb. when i hook the phone up the drives show up but are faint then i connect usb on phone the drives become bold but when i try to transfer files or open drive in explorer the computer lags and the green bar slowly goes across the bar get to the almost end and locks up. my main concern is that there might be something wrong with the phone. at this point i cant even odin it back to factory. from what i have read it is more of a common problem than just one or two people. please help?
ps just flashed maxq-kk2-b10 and it rocks !!
Yeah I have all of the same problems. It must be this phone just has crap drivers.
Sometimes I get the PC to recognize the phone once. Then if I disconnect the phone for some reason then reconnect it is no longer recognized. I need to reboot the computer to get it to be recognized.
I have just come to the conclusion that Samsung's PC drivers are total rubbish for this phone.
Hi!
I have the same problem. I tried connect my infuse to 5 differend PC, with different cables, different OS, but still NOTHING. PC just didn`t know that phone is connected. As a result I can`t reflash it with ODIN or CWM, because for install CWM I need make root first, but Superoneclick didn`t see the phone also.
There is some way to make root on this phone WITHOUT connection to PC ?
try getting a new data cable, the charging part of the cable may still work but the data transfer part may have stopped working-(happened with my dads Atrix 4G after buying a new data cable for $6 at walmart the computer once again recognized it)
so go to your store of preference that sells electronic cables
buy a new data/charging cable-***MAKE SURE IT SAYS SOMETHING ABOUT DATA TRANSFER OR FILE TRANSFER!!!***
shouldn't cost more than $10 depending where you go-like i said my dad got one for $6 and his phone uses the same cable as my infuse...i think all smart phones use the same cable actually.
mg2195 said:
try getting a new data cable, the charging part of the cable may still work but the data transfer part may have stopped working-(happened with my dads Atrix 4G after buying a new data cable for $6 at walmart the computer once again recognized it)
so go to your store of preference that sells electronic cables
buy a new data/charging cable-***MAKE SURE IT SAYS SOMETHING ABOUT DATA TRANSFER OR FILE TRANSFER!!!***
shouldn't cost more than $10 depending where you go-like i said my dad got one for $6 and his phone uses the same cable as my infuse...i think all smart phones use the same cable actually.
Click to expand...
Click to collapse
This is 100% not data cable problem. not driver problem and not PC problem.
I am sure, because I have 2 Infuse and one of them work fine with the same stuff. This is something wrong with the phone hardware or software.
How can I root INFUSE without PC? There is some *.apk or scripts ?
I'll try and make this short. Phone charges fine on comp. or charger. Phone works some what fine. Bluetooth seems to be getting quieter and quieter, but thats not the main issue. WMDC isnt working. I uninstalled it and restarted, I downloaded a newer version, I even tried about 5 cables and still the computer isnt even seeing any device what so ever. I was going to task 29 and reflash but now I'm affraid if the phones not even being recognized. Is there some setting or something that happened to of gotten changed that block my phone other than the obvious -virus protection.
Using windows 7. Any help would be appreciated. Thank you.
Try a different usb port. I have had issues where the port I normally use for charging/syncing refuses to recognize my phone. I just use a different port and everything works fine. Even the first port starts working again. Windows 7 does seem to reinstall drivers again when I use switch ports, so patience is required.
Tried many different ports. Can't do a hard reset because : 1- I have some info and text that needs to be sync'd and : 2 my end button doesn't work anymore. Actually it was sticking so I kinda disconnected it. I would try to do a reflash from a SD card but like I said, I have stuff that I need sync'd and I'm not really sure if the phone just isnt going bad or software. I guess either way it wouldn't matter. Would like to learn how to sync with wifi.
I believe there is a wifi-sync method/program, but am not aware of the specifics. You could save your information to your sd card and simply use a usb reader to transfer the information that way. Or you can use the blutooth explorer on the phone to transfer to another blutooth device. Or I believe Google has a sync service so you can sync you information to your computers anytime and anywhere.
You can remap the "end" function to another key.
Your phone's usb port could have a cracked connection as mine disconnects while synced if I move the phone too much.
WMDC does not recognize the Mobile Device "MSW Vista and Later OS"
Try this procedure(s);
Settings, All Settings, Connections, USB Connections, clear the "Fast File Transfer" check mark under the Active Sync option. Restart the device and before connecting to the PC Double check to see if the the fast file transfer is still clear. then go ahead and try to see if your PC sees your device. Good Luck.
"ALEXANDER OF PERSIA"
Hi folks, please excuse my ignorance as I am not a regular user of my phone for anything other than calling home and asking my wife if I need to pic up anything from the store before I come home from work ect...
I have some pictures on my phone that I would like to put on my computer so I can print them out. I am using a Samsung Captivate. I am so unfamiliar with most of the terms used here I am not even sure what to look for under a search. Would someone mind helping me please? Thank you in advance and if you happen to have a problem with your air conditioner I can be of help with that in return.
Hi knownot,
you can connect your phone via USB cable to your Computer.
Fortunately, Android devices are considered (by computer) as external hard disks so you can easily browse folders and copy your pictures to your PC.
I apologise for my bad english
dublade said:
Hi knownot,
you can connect your phone via USB cable to your Computer.
Fortunately, Android devices are considered (by computer) as external hard disks so you can easily browse folders and copy your pictures to your PC.
I apologise for my bad english
Click to expand...
Click to collapse
It views as an HDD? mine shows up as a camera
normally if you connect your phone to your computer there should be something in the statusbar of your phone like USB-connection. click on that and now you can choose to connect as hdd.
Once you have the phone connected as a drive, on my phone the pictures are in the dcim/camera folder. Find that and copy and paste to your computer.
Detected as camera probably fine too, it should offer an import option.
Alternatively there are apps like dropbox, that if you use them on your phone and on your computer, it will automaticly upload the pictures to your computer whenever your phone connects to your homes wifi.
Or just mail them to yourself, the access the mails from your computer.
You also might type into youtube "samsung captivate usb mount" and You will find a video tutorial.
Or you can use Samsung Kies. It's a program for Windows or Mac to sync your data.
85gallon said:
Once you have the phone connected as a drive, on my phone the pictures are in the dcim/camera folder. Find that and copy and paste to your computer.
Click to expand...
Click to collapse
First, use your USB cable to plug your phone into your computer. If you're not sure what the USB cable is, it's the black cord that came with your phone. It's probably plugged into your phone charger; unplug the cord from the charger and use that to plug the phone into the computer.
Then, on your phone, open the notifications menu at the top of the screen by swiping down. Click the button that says "USB connected" (or something similar) and choose the option that says "USB storage" (or something similar). Then your computer should say "Installing driver software" and then "Your device is ready to use."
An "Autoplay" window will probably pop up. You can choose "open folder to view files." Double click on the "DCIM" folder, double click on a folder inside there (it will probably be "Camera" or something), and you should see all of your pictures.
Google can be your friend, well for atleast the first 15 mins..
Often you have to select USB storage or something like that in order to enable your phone as a hd. that will mess with your apps when it is connected because it mounts the SD card etc on your PC, so it is usually not enabled by default.
Pull down the notifications bar, click on the USB connected link, select the appropriate action.
Enjoy.
Thanks for the tips folks. I am sure with your help I will finally figure this out. I had already tried sending my self an e-mail but I never got it. Tried connecting to computer with the cord and the notifications bar will not pull down. It just shows the connection thingy on the screen but I cant do anything with the phone while it is connected. Thanks again for your help. Its very much appreciated.
if it's not too many photos I usually just email them to myself and open it up on my computer
I did a google search and found this post showing step by step what to do as I don't have a captivate and each phone can differ.
forums.att.com/t5/Samsung/Samsung-Captivate-transferring-videos-and-photos-to-PC/td-p/2683255
Dave
Sent from my LG P920 using Tapatalk
Thanks for the input. Have tried your suggestions and have come to the conclusion there is something out of whack with the phone. Going by AT&T tomorrow to see about it. Thanks again!
10 chars
an alternative method is;
be sure that your photos are stored in SD card.
remove your SD card and connect it to your laptop's SD card reader (you should have a micro SD - SD adaptor).
copy them to your laptop.
I hope it helps.
When I plug my S7 into the USB port on my PC (windows 7 64 bit Pro) I get a "folder" for the Galaxy S7 and beneath it a folder for the "card". That's fine. When I dig down into the card, I go to the DCIM folder and down below that to where I store my pictures. But when I try to open those pictures with my usual photo editor (Polyview - an oldie but a goodie that works with every other jpg I have) nothing happens. I just downloaded Irfanview 64 bit and the same thing: it does not recognize the jpg's on my card. What gives?? How can I access the card as though it was a standard card via the usb? On my old phone (an S2) I would go through the settings menu to where I could tell it to connect via usb. The s7 doesn't seem to have a similar option. I did the magic to open up the "developer options" under settings but don't know where to go from there. I see something that says "USB configuration" with options under it for MTP (Media Transfer Protocol), PTP (Picture Transfer Protocol) and some other options, but don't know what they mean. What do they mean?
There is also a "USB Debugging" option, but again, what does that do?
Is there any "Android Mashmallow for Idiots" book out there I can read?
You have to use the MTP option. If that still doesn't work get a different USB cable, preferable the one that came with the phone.
I am using windows 10 but as I remember after connecting my phone with the usb cable I waited for the computer to identify the phone and when I tried to view the content of my phone to pc I got a message on my phone that asks me if I give permission ,I accepted it and all ok
Sir_Eagle said:
You have to use the MTP option. If that still doesn't work get a different USB cable, preferable the one that came with the phone.
Click to expand...
Click to collapse
Thanks for the idea, but I'm already using the cable that came with the phone.
kutulu32 said:
I am using windows 10 but as I remember after connecting my phone with the usb cable I waited for the computer to identify the phone and when I tried to view the content of my phone to pc I got a message on my phone that asks me if I give permission ,I accepted it and all ok
Click to expand...
Click to collapse
same thing happened when I first plugged the phone in to my Win7 box. I can see the card folder, but the images on it don't react the same way as every other jpg does from any other device. I don't know if this is a marshmallow issue, or a Samsung galaxy s7 issue.