Both cameras and flash don't work! Help please! - Moto G 2015 Q&A, Help & Troubleshooting

I'm running Cyanogen Mod cm-12.1-20160310-NIGHTLY
Yesterday, I dropped my phone in a river and, it being advertised as waterproof, didn't worry me too much (NOTE: this was the FIRST time I've ever fully submerged my phone in water). After around 5 minutes, I fished it out and it worked fine after I wiped it off. Today, when I woke up, neither of my cameras worked and my flashlight didn't work either. When I try to turn on the flashlight my phone completely crashes and when I try to use the camera, the app crashes. PLEASE help me as I cannot get a new phone until my exam results come ( around July) and I love taking pictures of everything I do.

Try hard reset. It might not be water damage

therealduff1 said:
Try hard reset. It might not be water damage
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Click to collapse
Nope, "Unfortunately Camera has stopped."

m3erkatz said:
Nope, "Unfortunately Camera has stopped."
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Click to collapse
try a 3rd party camera app ?

Same thing happened to me when I dropped my phone. It was in a case, but unfortunately while the phone was "protected" with a "rugged" case and matte screen filter, the camera stopped working, which means that maybe a cable got disconnected inside, this has nothing to do with water exposure. I haven't tried looking inside to see if it's something that can be fixed easily, though.
EDIT: Moto G3 XT1540, stock rom rooted with Squid kernel. My camera was working just fine beforehand.
EDIT 2: Well, the two cameras are working after reseating their cables, however DO NOT use a metal screw driver to pry off the screen, use a credit card, as I ended up breaking the screen while trying to repair my own device.
EDIT 3: I would suggest not disassembling your Moto G if you don't feel comfortable doing so.

Related

[Q] Camera picture turns green

When i try to take a picture with the back camera, the screen turns green and no picture is taken. Used to work fine a couple of days ago
Video works, front camera too.
I have rebooted and resetted my phone, went back to an old nandroid backup and even used odin to reset everything.
Please advise
nobody?
it's so weird that front camera pictures work fine, but only back camera pictures don't.
Looking through it before a picture works fine, it focusses and then the screen turns green.
I've tried erasing all data, stock rom, had the battery out for a while..
Marcski said:
nobody?
it's so weird that front camera pictures work fine, but only back camera pictures don't.
Looking through it before a picture works fine, it focusses and then the screen turns green.
I've tried erasing all data, stock rom, had the battery out for a while..
Click to expand...
Click to collapse
You don't have a TPU case on it... do you?
no, i don't
Marcski said:
no, i don't
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Click to collapse
Sorry, I had that problem when I put a clear TPU case on my Nexus One. I have a TPU on my Nexus S, but there is enough area between the flash and the case for that not to happen.
Does this happen with/without flash? Any lighting situation? Possibly something on the lense? Hopefully not a hardware failure...
no, i tried a bunch of stuff, lens is clean too.
I'm gonna take it to samsung repair tomorrow, hopefully they will repair it under warranty
i have the same problem. did you ever figure it out?
Nope, just had the camera module repaired / replaced

Few drops of water

Hi All,
Last night few drops of water dropped on my one mini and it started getting stuck and asking me to send report.
It gets stuck from time and then I have to restart it. Also the phone restarts by itself.
There was not more than few drops of water but as I use a case, the water remained in the case for an hour lets say. The lens on the back camera was also blurred a bit but today its gone. What worries me is that the plastic bezzel has cracks ( known problem for the mini I think) and I assume some water might have went inside the phone.
Is it possible that this is causing the phone to freeze and restart and such things or not? It was working flawlesly up till last night.
I've just placed it in a bag of rice hoping to remove all water inside.
Really need your advise.
Thanks
raperot said:
Hi All,
Last night few drops of water dropped on my one mini and it started getting stuck and asking me to send report.
It gets stuck from time and then I have to restart it. Also the phone restarts by itself.
There was not more than few drops of water but as I use a case, the water remained in the case for an hour lets say. The lens on the back camera was also blurred a bit but today its gone. What worries me is that the plastic bezzel has cracks ( known problem for the mini I think) and I assume some water might have went inside the phone.
Is it possible that this is causing the phone to freeze and restart and such things or not? It was working flawlesly up till last night.
I've just placed it in a bag of rice hoping to remove all water inside.
Really need your advise.
Thanks[/QUOTE/]
Anyone?
Click to expand...
Click to collapse
raperot said:
raperot said:
Hi All,
Last night few drops of water dropped on my one mini and it started getting stuck and asking me to send report.
It gets stuck from time and then I have to restart it. Also the phone restarts by itself.
There was not more than few drops of water but as I use a case, the water remained in the case for an hour lets say. The lens on the back camera was also blurred a bit but today its gone. What worries me is that the plastic bezzel has cracks ( known problem for the mini I think) and I assume some water might have went inside the phone.
Is it possible that this is causing the phone to freeze and restart and such things or not? It was working flawlesly up till last night.
I've just placed it in a bag of rice hoping to remove all water inside.
Really need your advise.
Thanks
Click to expand...
Click to collapse
Anyone?
Click to expand...
Click to collapse
Can you please share some advice?
Is it possible that the phone gets stuck closes apps, asks me to send reports because of the humidity inside?
Sadly yes, it is possible to be producing errors due to the humidity.
It might be temporary ( stop once every single bit of humidity/water is out ) or permanent ( stay like that forever ).
Leave it dipped in rice for another 24 hours, and try again.
If it continues giving you errors, backup your data, and install a new ROM afresh ( clean install a ROM ) and see if it works ok.
htc_one_mini_m4 said:
Sadly yes, it is possible to be producing errors due to the humidity.
It might be temporary ( stop once every single bit of humidity/water is out ) or permanent ( stay like that forever ).
Leave it dipped in rice for another 24 hours, and try again.
If it continues giving you errors, backup your data, and install a new ROM afresh ( clean install a ROM ) and see if it works ok.
Click to expand...
Click to collapse
Thanks a lot for your advice.
I left it again for allmost 12 h in rice but its the same I'm afraid.
I'll give it a shot with installing a new/stock rom.
Damn, it was just few drops .... unbelieveable.
No success so far.
I've left it at repair shop but the guy is not able to instal any rom.
Its just stuck at HTC logo and doesnt want to boot up now.
The strange thing is that I can go into recovery, go up and down the menu no probelm, and it never shuts down and restarts when in recovery but it doesnt want to boot up.
Guy in the shop says that it perhaps has some corrosion and this causes the problem. Due to the plastic lines cracks he doesnt want to open the phone and try to clean it. He says if he tries to open the plastic frame will break totaly.
Any solution or I should just give up??? Really desperate here
I just finished repairing a one mini with cracks on every side. It was a pita but it can be done without damaging the frame. I had to into it 3 times for various reasons, and it did not damage the frame. I think the guy at the repair shop just doesn't want to bother with it, and I'd take it (and my money) elsewhere.
I managed to open it as well without damaging the frame. It comes of fairly easily. A nice tutorial here
http://www.youtube.com/watch?v=cXb3l47qicI
Now to the repaire shot for the guy to check if this one can be saved.

S6 camera problem

Hello guys
I opened the camera app and there are strange vertical lines going right to left like on the old tvs and even when i take a photo they are still visible.What can be the cause. Can this be caused by water or something? The story is i was heading home when a warer drop dropped on my screen like on the middle of the screen i have a screen protector and i cleaned the screen so i dont think that caused it .
dflash88 said:
Hello guys
I opened the camera app and there are strange vertical lines going right to left like on the old tvs and even when i take a photo they are still visible.What can be the cause. Can this be caused by water or something? The story is i was heading home when a warer drop dropped on my screen like on the middle of the screen i have a screen protector and i cleaned the screen so i dont think that caused it .
Click to expand...
Click to collapse
Have you tried the usual like restarting the device? If so and you still have this issue try clearing the cache for the camera app via app manager in settings. If that still doesn't work try a factory reset.
sofir786 said:
Have you tried the usual like restarting the device? If so and you still have this issue try clearing the cache for the camera app via app manager in settings. If that still doesn't work try a factory reset.
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Click to collapse
I restarted the phone several time and forcestoped the app but it didnt help, i am beginning to think is because of low light maybe tomorrow when the day shines will try the phone
dflash88 said:
I restarted the phone several time and forcestoped the app but it didnt help, i am beginning to think is because of low light maybe tomorrow when the day shines will try the phone
Click to expand...
Click to collapse
Start the phone in safe mode and open Samsung test menu with *#0*# (if u can't open it u are probably running a custom ROM with no test menu support in it)
Try the camera test in there. If the problem is still there u have a faulty camera.
So my problem is a bit different but it is still a camera problem. So my camera started acting funny a while ago and mos of the time it wouldn't open at all and blocking the front cam from working as well. So i ordered a new camera module online thinking that was the culprit, as the old one made a rattling noise when opening the camera. At last it arrived today so i swapped the cameras only to find the same problem persisting. I have also tried different firmwares and custom roms but still nothing. Does anyone know a cause or a fix for this problem?

Phone COMPLETLY died while i was using it.

As you can see in thread, phone just dead. Dunno what happened. I bought it an year ago. I've tried to connect it to computer and it was visible as QHSUSB bulk but now i can't see it there. It doesn't react for turning on. I can't get into download mode, recovery mode. Very long time ago i flashed Android MM from xda and it was working good. It had ~50% of battery when died. I've tried to put off battery and then connect to pc but still nothing happen. It has broken screen (was working good) but i've done it in September 2016 so. I can connect it to Linux but i think it won't help too. Any fixes? I think they won't take It at warranty because of screen. Phone looks like dead for ages :<. @edit IT'S NOT DEAD! I've disconnected something from battery this longer one and when i click power i can hear "something" in the phone. And it gets heater so looks like processor is working. But it's still not visible in the device manager.
edit2
i know emmc pinouts.
While I was using the phone, with battery at 66%, the exact same thing happened to mine. I'm sick of it. Time for a new phone.
(Had the rooted V15c image on it, no broken screen, only the camera issue - should someone care)
Same problem here, what is happening . My phone was approximately 80-90% and it suddenly turned off and I can't turn it on ..
bump
Phone went black with warning
The same just happened to mine. It was fully charged and I was using it and then the screen went black. There are no lights when I plug it in, no vibration after pressing and holding the power button. Nothing
I've connected it to my pc and a driver installed, I think the same one as a post above (QHSUSB) but still the phone doesn't respond in any way.
It's the European H955 on official MM 6.0.1 no root or mods and is out of the one year warranty yet was in excellent condition. Does this mean the phone is for scrap and nothing can be done?
Hi, I found a solution to repair the phone in this state. I start by telling you a story, a long time ago I had an HP laptop. video card was detachment from motherboard, and to a stick again we used a method called reflowing. I thought that the phone has the same problem, however we have nothing to lose so I opened the phone I took out the motherboard and started to warm up each chip using a hot air blower. I mounted the phone back and now works like new. I apologize for my bad English I am from Romania.
alex_otopeni17 said:
Hi, I found a solution to repair the phone in this state. I start by telling you a story, a long time ago I had an HP laptop. video card was detachment from motherboard, and to a stick again we used a method called reflowing. I thought that the phone has the same problem, however we have nothing to lose so I opened the phone I took out the motherboard and started to warm up each chip using a hot air blower. I mounted the phone back and now works like new. I apologize for my bad English I am from Romania.
Click to expand...
Click to collapse
Any one tried this method and succeeded may please inform on this forum
My phone crashed, would reload to lock screen then restart and finally would not start at all. Before this the rear camera stopped working.
I had reset, flashed a new Rom and replaced the Camera which didn't solve the issue.
After the phone died I tried reflowing though I had no heat gun so I just used the oven. 200c for 7 minutes after disassembly.
That was about 8 hours ago and I am typing on my phone.the Camera is also working.
I will post if it stops again. I did it as the phone was dead and I had nothing to lose.
I have the same problem, and I am interested in getting a heat gun for this purpose. What specific parts of the phone did you reflow/heat? (in terms of the chips, or the entire board.)
Thanks in advance.
xaresys said:
I have the same problem, and I am interested in getting a heat gun for this purpose. What specific parts of the phone did you reflow/heat? (in terms of the chips, or the entire board.)
Thanks in advance.
Click to expand...
Click to collapse
I did not heat the whole motherboard, just the chips under the shields.
Oven Phone Fix?
clb2c4e said:
My phone crashed, would reload to lock screen then restart and finally would not start at all. Before this the rear camera stopped working.
I had reset, flashed a new Rom and replaced the Camera which didn't solve the issue.
After the phone died I tried reflowing though I had no heat gun so I just used the oven. 200c for 7 minutes after disassembly.
That was about 8 hours ago and I am typing on my phone.the Camera is also working.
I will post if it stops again. I did it as the phone was dead and I had nothing to lose.
Click to expand...
Click to collapse
What part of the phone did you reheat exactly? The whole phone? or did you take all the plastic out?
This part here: http://m.ebay.com/itm/OEM-AT-amp-T-LG-G-FLEX-2-H950-REPLACEMENT-32GB-LOGIC-BOARD-MOTHERBOARD-ORIGINAL-/141923410166
Also be sure to take off the rubber part on the back. The purpose is to remelt the solder.l, so only board and nothing else.
To disassemble there are some videos on YouTube. Remove your sim card before taking off the backing
Remember this is a last resort, you could end up with a completely dead chip.
clb2c4e said:
This part here: *link*
Also be sure to take off the rubber part on the back. The purpose is to remelt the solder.l, so only board and nothing else.
To disassemble there are some videos on YouTube. Remove your sim card before taking off the backing
Remember this is a last resort, you could end up with a completely dead chip.
Click to expand...
Click to collapse
Thanks for the information. Is there a specific way you have to remove the shields, or do I use a soldering iron to get it off? (And if so, does it do any good to solder them back on?)
clb2c4e said:
This part here: http://m.ebay.com/itm/OEM-AT-amp-T-LG-G-FLEX-2-H950-REPLACEMENT-32GB-LOGIC-BOARD-MOTHERBOARD-ORIGINAL-/141923410166
Also be sure to take off the rubber part on the back. The purpose is to remelt the solder.l, so only board and nothing else.
To disassemble there are some videos on YouTube. Remove your sim card before taking off the backing
Remember this is a last resort, you could end up with a completely dead chip.
Click to expand...
Click to collapse
Did it 395 degrees Fahrenheit (201.66 Celsius) for 7 minutes, I preheated the oven. The camera and everything now works fine.
xaresys said:
Thanks for the information. Is there a specific way you have to remove the shields, or do I use a soldering iron to get it off? (And if so, does it do any good to solder them back on?)
Click to expand...
Click to collapse
You shouldn't have to use a soldering iron to take anything off. At least not as far as I am aware of.
I should note that as of this morning my phone when blank and will no longer turn on. I will try reflowing at a higher temperature as some solder may need a higher heat but I am not optimistic that this is a permanent fix.
Hey everyone !
First try to connect it in emergency mode to the computer in order to flash with LG UP. If you cannot boot into emergency mode but the device appers on your computer ( and PC is unable to connext into GF2) maybe you could burn your motherboard.
I burn one 7 months ago with my device resting on my pocket so its a common problem for this device (as official support told me so its full covered by guarantee )
Hope you can solve soon !!!

Camera not rotating view and motor stuck half way

Hi there!
Since ASUS isn't responding to my question, I might as well try here.
My brand new ZS630KL which I've had for almost a week now acted strange at some time during the first 24 hours of use.
When I try the ASUS camera app, loading the camera takes way longer than it did the first few hours, and when changing from back mode to front mode, I see myself up side down. Also there's a message on the bottom of the screen telling me the camera can't turn (flip) the image.
The camera module doesn't return to normal position if I try to drop the phone controlled (like you see every other tester on YouTube does it), but it did so the first few hours.
If I try to go back from front view to back view again in the app the camera stops mid-way, just below 90 degrees, and if I exit the camera app from there, the module tries to move back to normal position, but tries to go further than it should and you can hear the screams from the gears as they skip and skip and skip...
I do think this has to do with the gyroscope in either the phone or the one in the camera module itself, and have asked ASUS if there is some way to check if the gyroscopes are working or atleast try to re-push the firmware onto the camera module.
Using other camera apps like Snapchat or Facebooks camera functions work like it should, even though they all show the same system message telling the image can't be turned, their software flips it either way, and also their preview from the camera opens instantly like it should.
Anyone that has any idea what this could be are more than welcome to reply. Using it as my phone at work, so resetting the phone is an option if that could recalibrate the sensors, but I see that as a last resort kind of thing since the phone is brand spanking new.
Thank you.
Ouch.... does not sound good at all! I would return it as fast as I could and either risk getting a NEW replacement, or get my money back.
seems faulty piece, return it
Thank you both for your reply. I've contacted the webstore where I bought it and explained it to them.
Thing is that they've out of stock and doesn't get new shipment until 17th of July, so I have to wait a while either way. Sending it in for repair is out of the picture since it started acting like this shortly after first usage.
Ideally I would like a new unit, transfer everything from this phone to the new and then return the first phone. Transferring data from one phone to anther and then back to a new ZF6 again seems like such a hassle.
I understand your hesitation, but in case you are in Europe, I truly suggest that you send in the phone now before the shop gives you some trouble. You will have 14 days to return it without giving reasons.
abprie said:
I understand your hesitation, but in case you are in Europe, I truly suggest that you send in the phone now before the shop gives you some trouble. You will have 14 days to return it without giving reasons.
Click to expand...
Click to collapse
Sure, I do get that. I'll see what the store says. They have to replace it anyhow, so question is how if they are out of stock.. ?
I'm experiencing the exact same behaviour with the flip camera as described in OP.
 @Bjarte, did you ever resolve the issue or did you have the phone replaced?
Djezpur said:
@Bjarte, did you ever resolve the issue or did you have the phone replaced?
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Click to collapse
I got it replaced. When ever this happens on the replacement it always works to just tap the flip button twice like Asus intended. Normally it's just the software that gets confused, especially when you switch from the stock camera and 3rd party apps it seems. But I can live with that.
The problem like I had on my first device was that the normal "fix" never worked.
Then I'm afraid I should need a replacement too, because tapping the flip button does not work for me at all.
Get your money back and stay away from this piece of ****!
I have never seen a phone with so many problems before people can even really get it in their hands.
It's up to you.
Issue caused by cover case
Turns out my third party cover case is blocking the proximity sensor, causing the retraction of the camera to malfunction.
https://zentalk.asus.com/en/discuss...-message-is-shown-camera-cannot-flip-pls-help
Several cases concerning this have been resolved due to the root cause being that a cover used was covering the proximity sensor located in the front. Even a slight cover of that sensor may cause this - as it is intentional design that when the proximity is being covered the camera should stop its rotation.
Click to expand...
Click to collapse
Does not explain though why the double tap does not work, but I'm glad that I do not have to go through the hassle of sending the phone back.
Djezpur said:
Does not explain though why the double tap does not work
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Click to collapse
Do you have enabled this feature in the Settings?
_jis_ said:
Do you have enabled this feature in the Settings?
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Click to collapse
Yes, the 'Knock twice to retract camera' setting is enabled.
Djezpur said:
Yes, the 'Knock twice to retract camera' setting is enabled.
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Click to collapse
When you flip camera and then block it by for example finger or toothpick to fully retract it, does it react on knock twice then?
Nope.
wow i am so a happy i decided not to go for this phone. OPPO all the way.
Djezpur said:
Turns out my third party cover case is blocking the proximity sensor, causing the retraction of the camera to malfunction.
https://zentalk.asus.com/en/discuss...-message-is-shown-camera-cannot-flip-pls-help
Does not explain though why the double tap does not work, but I'm glad that I do not have to go through the hassle of sending the phone back.
Click to expand...
Click to collapse
What case do you have?
Sent from my ASUS_I01WD using XDA Labs
This one messes with my proximity sensor: CRESEE
This one works fine: Bernie
So it's a case by case matter
mkermali99 said:
wow i am so a happy i decided not to go for this phone. OPPO all the way.
Click to expand...
Click to collapse
Well, I'm a happy Zenfone 6's user.
aleksander002 said:
Well, I'm a happy Zenfone 6's user.
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Click to collapse
Just wait.. If there's a problem Asus will fob you off

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