[Completed] CAT S40 - trouble with '' call in progress'' - XDA Assist

Hi,
I use the S40 rugged phone from Caterpillar as I break my ''normal'' phones over and over.
I'm very happy about my new aquisition and its roughness has been tested already (dropped it a few times from 4 feet: nothing apart from a few scratches on the aluminium casing and some scratches on the glass protection sheet).
Even watertightness was tested when kayaking (bag was full of water so phone was immersed in seawater or 2 hours approx) only headset was bugging : phone recognised a headset device while there was none connected, but that was fixed after a quick cleaning with cotton buds and alcohol. The rubber cover of the headset is not closing well so it's a fabrication weak spot.
My problem with the CAT S40 (maybe same on previous models) are two issues:
- 1. When plugging headphones, I can hear the conversation, but the phone's microphone stops working. Tried a headset with microphone but here too no mike...i can hear, the others don't hear me. ,??? Anyone ?
- 2. Annoying when making a phonecall: after having dialed a few numbers without problem, the next contact is selected. For some reason phone starts the call, but the sim card selector does not appear (it's like it's hidden behind other applications).
When hitting the return button and selecting once more same (or another contact) the phone opens a slidescreen asking to "return to call in progress".
When doing so, you find the ''select sim'' pop-up window, but can't cancel the call option.
Sometimes it starts calling, and you can't access the active phonecall, blocking you from hanging up, or even see who you're finally calling...
Very annoying! Anyone had this issue already ?
For now, I reboot the phone each time this happens, but I don't have time for this sh*t when working, so I really would appreciate a solution...
Cheers and thanks for your support

Alpha Mike said:
Hi,
I use the S40 rugged phone from Caterpillar as I break my ''normal'' phones over and over.
I'm very happy about my new aquisition and its roughness has been tested already (dropped it a few times from 4 feet: nothing apart from a few scratches on the aluminium casing and some scratches on the glass protection sheet).
Even watertightness was tested when kayaking (bag was full of water so phone was immersed in seawater or 2 hours approx) only headset was bugging : phone recognised a headset device while there was none connected, but that was fixed after a quick cleaning with cotton buds and alcohol. The rubber cover of the headset is not closing well so it's a fabrication weak spot.
My problem with the CAT S40 (maybe same on previous models) are two issues:
- 1. When plugging headphones, I can hear the conversation, but the phone's microphone stops working. Tried a headset with microphone but here too no mike...i can hear, the others don't hear me. ,??? Anyone ?
- 2. Annoying when making a phonecall: after having dialed a few numbers without problem, the next contact is selected. For some reason phone starts the call, but the sim card selector does not appear (it's like it's hidden behind other applications).
When hitting the return button and selecting once more same (or another contact) the phone opens a slidescreen asking to "return to call in progress".
When doing so, you find the ''select sim'' pop-up window, but can't cancel the call option.
Sometimes it starts calling, and you can't access the active phonecall, blocking you from hanging up, or even see who you're finally calling...
Very annoying! Anyone had this issue already ?
For now, I reboot the phone each time this happens, but I don't have time for this sh*t when working, so I really would appreciate a solution...
Cheers and thanks for your support
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Related

[Q] Problems when riding motorcycle

Hi all,
Just love the Sensation - but some of the enhancements I have found also have a sting in the tail. Anyone give me any pointers for these?
When riding my motorcycle, I have the Sensation plugged in to crash helmet headset. Found "Not Another Call Manager" to give me phone auto-answer. Normally I have my music on, and when a call comes in it gets auto-answered. Every thing fine - yes, really fine.
Small problem is that when I get kitted up, I turn on the music and slip the phone in my breast pocket. Sometimes as I slip it in, the phone decides to redial the last number, alternatives are music switching off or selecting the next track.
I understand the music oddities - swipe left/right gets you next track and also pause is available - just odd that it does this with the screen turned off. But I don't understand where the phone comes in - I can't find anywhere that you can just swipe the screen in any particular direction to get last number re-dial.
I have now bought a leather wallet to put the sensation in whilst riding, but it didn't stop a "pocket call" first thing this morning, even through the sensitivity seems to be greatly reduced.
All comments, help and guidance welcomed
MrSums
Check in the settings to see if something is enabled that would change the track if you shake the phone.
That seems to be the most likely culprit.
Mrsums said:
Hi all,
Just love the Sensation - but some of the enhancements I have found also have a sting in the tail. Anyone give me any pointers for these?
When riding my motorcycle, I have the Sensation plugged in to crash helmet headset. Found "Not Another Call Manager" to give me phone auto-answer. Normally I have my music on, and when a call comes in it gets auto-answered. Every thing fine - yes, really fine.
Small problem is that when I get kitted up, I turn on the music and slip the phone in my breast pocket. Sometimes as I slip it in, the phone decides to redial the last number, alternatives are music switching off or selecting the next track.
I understand the music oddities - swipe left/right gets you next track and also pause is available - just odd that it does this with the screen turned off. But I don't understand where the phone comes in - I can't find anywhere that you can just swipe the screen in any particular direction to get last number re-dial.
I have now bought a leather wallet to put the sensation in whilst riding, but it didn't stop a "pocket call" first thing this morning, even through the sensitivity seems to be greatly reduced.
All comments, help and guidance welcomed
MrSums
Click to expand...
Click to collapse
i have the exact same problem when riding my bike. the issue is that the phone will pickup the headset connection and freak the **** out and start auto dialing. Mine is worse, it will call and hang up > 3 secs of music > call and hang up > 3 seconds of the next track > loop like this till I pull over and unplug my headset.
The issue is with the headphone jack and somehow its sensing commands as if you have a remote plugged into the line.
i haven't found a way to stop it. Somedays i get by with no problems, while others I will have to pull over 2-3 times on the way to my destination
BrokenWall said:
i have the exact same problem when riding my bike. the issue is that the phone will pickup the headset connection and freak the **** out and start auto dialing. Mine is worse, it will call and hang up > 3 secs of music > call and hang up > 3 seconds of the next track > loop like this till I pull over and unplug my headset.
The issue is with the headphone jack and somehow its sensing commands as if you have a remote plugged into the line.
i haven't found a way to stop it. Somedays i get by with no problems, while others I will have to pull over 2-3 times on the way to my destination
Click to expand...
Click to collapse
Great call! I have had this a few times too, but didn't realise it was the jack connector - I thought it was the act of slipping it into the pocket. Makes a lot of sense as when I use my bluetooth headset (not configured for the bike) everything works perfectly. May have to consider going BT on the bike.
However, once I am up and running I don't think it happens at all.
I have this problem but I don't ride a motorbike - I just get it when I'm walking along with the phone in my trouser pocket.

Is there any way to delete/replace/disable USB plug in sound notification?

I have the 1st gen Focus , about a year ago the usb port broke off ,I had to solder back on , all was fine until recently when it started chiming non stop , which kills the battery real quick , I read in another thread that this occurs because metal is touching metal (the inside metal post touches another piece of metal ) , the chime just never stops , I separated the pieces ,however it comes back everytime you plug the usb in ,as soo as you unplug it starts and you have to use a small screwdriver or something to wedge them apart , now if I had a way to turn off the chimes , it wouldnt fix the problem but it would be alot less annoying
I don't think their is a solution.
My sound of a text message is the same as the 'usb pluggedin' sound.
Something for the request list?
That part is mot true, the charging sound is independend from the sms sound. If you can edit the registry at HKCU\ControlPanel\Sounds\BatteryCharging and see if that makes a difference. It should be enough to modify the ring profiles underneath (RingerOnVibrateOn)
Sent from my 7 Mozart T8698 using Board Express
Yeah... I believe you could also use an app like Advanced Config to turn off that particular notification, or at least set the sound file it plays to nothing.

Moto Hint problems

Has anyone successfully used the Moto Hint with the 2014 Moto X?
I have a 2014 VZW Moto X and just got my Moto Hint this past Tuesday. When I tap the talk button on the Hint or say my launch phrase, Moto Voice launches but doesn't pick up any of my commands.
Any help would be appreciated!
Thanks,
Mike
Turns out the Hint has a problem with the microphones, caveat emptor, I'm returning mine.
MIne works fine. Did you check Playstore to ensure you have latest version of Motovoice installed? Have to wait for beep after saying custom trigger phrase (or pushing button) prior to speaking.
Thanks gadgetg.
When I go to Play Store I see no option to update or uninstall, my moto voice version is 6.1.10.1, I'm not sure if that's the latest version or not.
I don't know if I have a defective unit or what, but no one can hear me unless I shout really loudly when using the Hint. In addition, both the phone and the Hint play music when I'm using Pandora...doesn't that sort of defeat the purpose of the Hint?
Mine streams pandora fine to Hint and no issues with Motovoice. Maybe A2DP didn't pair right?
I'd recommend following from user guide:
1. Put Hint in ear and it will connect to phone. Then press and hold MFB on Hint for 10 seconds (should hear an initial beep and after ~10 seconds two beeps). This will put you in settings menu. Press MFB after option 1 to reset device.
2. Once reset, replace Hint in case
3. In phone's setting menu, Remove Moto Hint from bluetooth menu
4. Open Motovoice and retrain phrase in a very quiet environment
5. Then remove Hint from case and repair to phone -- accept all queries. In bluetooth settings menu when you click on Moto Hint both the Phone Audio and Media Audio should be checked.
6. Press MFB and select Motovoice as default if asked.
7. Lastly, make sure the two microphones in Hint are pointing to your mouth and not your eyes when in your ear. You may have to have someone take a picture to make sure . I did this. You may have to consciously rotate the back of Hint up a bit so it sits right in ear. I noticed this in user guide. Still comfortable, but improves microphone response immensely.
If that doesn't work, sounds like something is wrong with the Hint as mine works great.
Thanks gadget. I reset the Hint before but I did not retrain the phrase. I'll try that and will report my findings.
gadget. Thanks again for your help. I can't believe it buy it was the positioning of the microphones, they have to follow a straight line to your mouth; any deviation and my device would not work.
Now the question is how to get the Hint talking to me. I asked it a math equation and it launched calculator, but didn't read off the answer. Is there a way I can get the phone/Hint to read off the responses to my queries?
Thanks again, you're a life saver!
Mike,
Try using the phrase "How tall is the Eiffel Tower". After google looks up answer it will tell you the response. If you aren't hearing anything during the response then turn up the volume on the phone WHILE IT IS PLAYING BACK the response "The Eiffel Tower is 986 feet tall" and you will hear it. Not all questions have an answer, but I know this one does so try it... Or "What's the weather in Miami..." is another good one.
Also, note that you can use your trigger phrase (or MFB) to activate Motovoice and then say "Talk to Me" and then all incoming texts will be read out to you through the hint for the time period it is active.
Check out more detailed review I came across tonight here: http://www.droid-life.com/2014/10/03/moto-hint-overview-and-tour/
Video: https://www.youtube.com/watch?v=Kv3ffevpNHw
Hope this is helpful
I had a similar problem. I called Moto. After the 4th call finally talked to someone who spoke English.....
Anyway... I had to reset my phone, not the hint to factory settings, and now it works as advertised and I love it. Do not love having to factory reset though
Well looks like I need to return mine . No one can hear me when I talk through my Hint, it's as if the first split seconds of my voice is cut off. The microphone positioning is correct and I'd rather not reset my phone for this. I'll stick with my old LG HBS700 as it can do virtually everything the Hint does, just not always listening.
I'm starting to think I'm going to return mine. It just seems no matter how hard I try, it just isn't consistent. Even when I check a thousand times to see if the microphone is aimed correctly.
I have no problems with calls or the call volume. My issue is with the volume while streaming is very low. It has to be over 50% to be able to hear and close to 100% if it's noisy. It also sounds a bit tinny but I'm guessing that's just because of how small the speaker is.
I paired the hint with my Moto X 2013 and no matter what I've tried it doesn's activate with 'OK Google Now'. If I press the hint I get a prompt to say a command but I thought this was supposed to listen all the time without intervention?
Marlon41 said:
I paired the hint with my Moto X 2013 and no matter what I've tried it doesn's activate with 'OK Google Now'. If I press the hint I get a prompt to say a command but I thought this was supposed to listen all the time without intervention?
Click to expand...
Click to collapse
On the actual Motorola support forums they're saying that always listening mode only works with 2014 phones right now. They say they hope to bring it to other models but have no time-line.
I got my hint today and it looks like it's going back tomorrow. I'd like to turn off most of the settings because I don't have a Motorola phone but it won't enter the settings mode by touch and hold for 8 - 10 seconds or anywhere around that.
Additionally, although in call volume is good, the streaming volume is far to low even with the phone cranked up to full volume and although my expectations for in call audio quality for the distant party were relatively low, it doesn't seem adequate to carry on much of a conversation.
I'm using hint with x 2013, is there a way to make all the prompts the same as moto voice? The hint prompts are very low compared to the moto voice prompts.
A quick blow on top mic fixed mine.
Anyone have experience with the version 2 Moto Hint? They're going for quite cheap right now and I'm hoping Motorola fixed all of the issues from the first gen.
I posted this over on the Motorola forums, but the general chatter around the Hint has gone pretty quiet on the internet which is a shame...
A US friend recently bought me a 2nd gen Moto Hint on his visit to the UK and I've got to say that the microphone
performance is really erratic. I did loads of testing and searching on the internet in case the problems were:
a) Related to the Nexus 5 I was using
b) Related to a faulty unit
c) Related to me not using the correct "gel" or positioning it in my ear correctly.
After a LOT of digging and reading the few reviews out there, I found that in quite a high proportion of the reviews I did eventually find, people mentioned about how others heard them; that people speaking into the Hint came across as quite faint and distant - exactly the problems I was getting.
A bit more digging and testing later, and I managed to eliminate both a) & b) from the equation... using a really crude test
involving a Bluetooth recorder app, I uncovered the following (Hope this helps!):
Option1.
Believe it or not, I can get consistent clear audio recorded - and subsequently call quality where others can hear me
very clearly if I... Take the Hint out of my ear and BLOW HARD into the front mic before quickly putting it back on!! I know it sounds crazy, but every time I do this, the Hint's mic works flawlessly for me (I should add, there is no debris or or anything else blocking the hole to actually be cleared and my ears are clean )
And this trick works whatever the orientation of the Hint in your ear is.. it can be positioned so the mic is level with your eyes, pointing a bit further down towards your mouth, whatever... this to me, completely dispells any previous info about rotational position in your ear being critical to mic's pick up (no consumer device suitable for everyday use should be that sensitive to position IMHO)
FYI, an audio engineer friend of mine thinks the sudden burst of white noise caused by blowing into the mic, might re-set the noise cancelling audio sampling start up processes but without pulling the thing apart and reverse engineering its code, they're at a complete loss to comprehensively explain why this should work..
FYI 2, The same audio engineer friend thinks the noise cancelling algorithms are broken in some way which is the root cause of the mic pick up being so poor out of the box, and could be fixed with a software update. They've got an older Moto Elite Sliver with Mics positioned no closer to the mouth than the Hint and the mic audio quality in comparison is damned good without having to resort to tricks..
Option 2. A bit more fiddly but also do-able, is to hold your hand up around your ear "Secret Service Agent/FBI Agent" style. Don't actually touch the hint, just have a couple of fingers brushing against the top of your ear with your palm and wrist towards your mouth to help channel the audio from your mouth into the Hint's mic. YMMV and in someways, having to do this to get enough audio to the mic kinda defeats the purpose of having such a small Bluetooth earpiece - may as well hold your phone up to your ear instead!
Anyway, I hope my findings help someone who's had problems, might've left it in a drawer etc.
denenatse said:
A quick blow on top mic fixed mine.
Click to expand...
Click to collapse
LoL, actually missed your post. Can you confirm if you also have to do a quick blow on the mics regularly/semi regularly, to ensure voice pick up?

[Q] How to diagnose HW sound issue?

I have an xt1033 16GB Dual SIM Moto G. One day, it suddenly starting making strange high pitch noises (while on stand by).
Pressing volume up/down to get the phone to make the confirmation sounds sometime helped, or sometimes the issue disappeared after a restart.
However, in a few days, it got more and more often. The phone would either make high pitch noises or not make any sound at all.
Nothing related to sound worked any more.
So not even the camera, or watching a video on youtube or recorded by the camera. (This video cannot be played).
Of course calling also doesn't work.
I am wondering if maybe there will be some driver errors in the log ? But I don't know how to see the log.
What I tried so far:
- changed to a different ROM and/or resetted to factory defaults to eliminate any software issues.
- changed the 2 speakers
- removed the top right screw (this helped a lot, sometimes pressing and depressing that area made the phone to work). This last step seems to indicate the issue is related to something being loose, a cold contact somewhere on the motherboard. I inspected the motherboard but can't see a lot since the various chips are covered with metal.
Maybe the audio chip has a problem?
Any ideas? If I remove the screws now, play with the phone a bit and put it back except the top right screw it will probably work again for a few hours or days.
But maybe when the issue comes back, something is recorded in the log, like on a PC when you remove a hardware device?
Thank you!

In-call noise problem

Hello, has anyone got issues with this phone when calling? Sometimes, when I am in a call, the person who I am talking to reports that he/she can barely hear me and that there are noises from my side. I tested this and it's true, even in a quiet environment there are noises from my side, and if I cover then uncover for a few times the two mics on the top and bottom the problem dissappears but reappears after some time. I think this is a problem with the noise-canceling mic so I searched in the menu but couldn't find any option to deactivate it. I already did a full wipe and this is not a solution, the problem is still there. Any help?

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