If you pre-ordered from T-mobile, have you gotten your gear vr yet? did you get an ETA on your delivery/shipping from samsung? how long if so?
Thanks
I preordered my phone from t mobile and got it this Monday. But to redeem the GR you need to go here and type your email. But since the phone isn't officially out yet I think that you have to wait until the 4th
As far as i know you can register your device to get the preorder reward a free gear VR. On the t-mobile homepage they give the info that you can register from o8.o3.2o16 until 28.o3.2016.
Gonna try to register mine once i've stopped to smile , arrived about 5 hours ago :laugh:
I pre-ordered mine and got it on the 3rd. i immediately went to samsungs promo page and registered there. got an email saying that it'll take 4-6 weeks for review.
BluDever said:
I pre-ordered mine and got it on the 3rd. i immediately went to samsungs promo page and registered there. got an email saying that it'll take 4-6 weeks for review.
Click to expand...
Click to collapse
Yeah that. Pre-ordered mine on 2/26 and got it 3/3 as well.
Pre-Ordered on 02/23 & got mine on 03/01.. Registration was not open until the 3rd for the Gear VR so I did my redemption on the 3rd & am waiting for my 4-6 weeks to pass.
I've been trying to pre order (and buy the phone out right, full price). Since making this thread. 3 days now
I've had nothing but problems, they will not/can't ****ing sell me/upgrade me the phone at full price? WTF. 2 different stores, i give my info they select the free 2 day shipping, blah blah blah, do you agree to this price, blah blah.. SUBMIT.
it charges me 24.99 for shipping and i'm like you selected free shipping. They call customer care and get transferred literally like 6 times at each store, both reps give up and told me to call. I said forget it, i'll pay the 24.99 idc just submit my order. The order gets submitted, then error shipping delay *continue with order?* yes.... error card declined, 4 different cards later, all declined..bruh my accounts stay full and my cards have a limit higher than the cost of this phone...
the lady behind me pre ordered on their monthly phone payment plan and her card went right through no problem. I even called my bank and had them verify my account could handle a huge charge, even told them where i was, what i was doing..still got declined. The bank rep said they would be able to see any declined transactions in the system no matter what, and nothing has shown up as declined on their end, so it must be a connection issue with t-mobile....so i just left
I call customer care myself, get transferred 4 times, they take my info over the phone.. ^ all that happens again.
why is it so gah damn difficult for me to say HEY TAKE MY MONEY!!!!! and them say HERE'S A NEW PHONE. WTMF?!
any of you work for T-mobile? get at me cuz this is major major bs.
HTCMDA said:
I've been trying to pre order (and buy the phone out right, full price). Since making this thread. 3 days now
I've had nothing but problems, they will not/can't ****ing sell me/upgrade me the phone at full price? WTF. 2 different stores, i give my info they select the free 2 day shipping, blah blah blah, do you agree to this price, blah blah.. SUBMIT.
it charges me 24.99 for shipping and i'm like you selected free shipping. They call customer care and get transferred literally like 6 times at each store, both reps give up and told me to call. I said forget it, i'll pay the 24.99 idc just submit my order. The order gets submitted, then error shipping delay *continue with order?* yes.... error card declined, 4 different cards later, all declined..bruh my accounts stay full and my cards have a limit higher than the cost of this phone...
the lady behind me pre ordered on their monthly phone payment plan and her card went right through no problem. I even called my bank and had them verify my account could handle a huge charge, even told them where i was, what i was doing..still got declined. The bank rep said they would be able to see any declined transactions in the system no matter what, and nothing has shown up as declined on their end, so it must be a connection issue with t-mobile....so i just left
I call customer care myself, get transferred 4 times, they take my info over the phone.. ^ all that happens again.
why is it so gah damn difficult for me to say HEY TAKE MY MONEY!!!!! and them say HERE'S A NEW PHONE. WTMF?!
any of you work for T-mobile? get at me cuz this is major major bs.
Click to expand...
Click to collapse
Here's an idea...not ideal, but may work. The free shipping may only be with device payments. That being said, there's nothing that says you can't pay off the EIP the first couple days after you get the phone and the EIP shows on your account. I know that doesn't necessarily fix any issues with the CC and their billing, but perhaps in the week or two between now and when the EIP shows, their system will allow the CC to go through?
I don't work at T-Mob, so I can't speak for what is going on. Just figured I'd chuck in my $0.02
I pre-ordered mine 2/23 and got it 2/29.
UPDATE:
I called today and gave it another shot, good ole Kyle at T-mobile helped me out more than anyone else thus far. I'm on that $30 prepaid plan everyone wants on T-mobile. Ultimately Kyle told me to just start a new line of service, pay $50 for a no credit check line, order the phone and cancel service. So that's what we did, I basically just paid $50 more than the total cost of the phones full price, got a brand new line and completed my order and got free overnight shipping (although it's Sunday I'm sure it will still take 2-3 days which I'm cool with). I will probably keep that line active for a month/30 days just to make sure I get my promotional gifts. Then I'll cancel service on that line. As a protection against any future BS, I recorded that phone call and made sure specific questions were answered like no $200 ETF, or any ETF at all, My # won't change and so forth. This guy was much more helpful than previous reps. So, Kyle if you ever read this...thanks man!
TLDR:
If you're prepaid you'll need to go post-paid if you want to pre-order the galaxy S7.
I'll update this again if anything else happens and or when I get my gear vr and free netflix.
Got my phone today!
However, I didn't get a receipt in the package. The only receipt I got was in my email when I purchased the phone. How the hell do I submit that to complete the promotion registration? Screen shot the section that has my name and how much I paid and attach it? Is that what you guys did?
also, will samsung be the ones delivering the netflix code?
HTCMDA said:
Got my phone today!
However, I didn't get a receipt in the package. The only receipt I got was in my email when I purchased the phone. How the hell do I submit that to complete the promotion registration? Screen shot the section that has my name and how much I paid and attach it? Is that what you guys did?
also, will samsung be the ones delivering the netflix code?
Click to expand...
Click to collapse
From the offer Terms and Conditions:
Netflix Code is valid for 12 months after redemption and may be applied to existing or newlyformed
accounts. No more than 25,000 Netflix Codes are available in this Offer. Netflix Codes
subject to Netflix Terms of Use. Netflix Codes are available for a limited time, while supplies
last, on a first-come, first-served basis. Netflix Codes will be emailed to verified Participants
at the email addresses provided at the time of registration after verification of Offer Claim
Form. To redeem Netflix codes, a Participant must visit www.netflix.com/specialoffers
and follow the instructions. Netflix Codes must be redeemed by April 30, 2016 or they
will expire
Related
Looks like Walmart may be the newest to have made a pricing mistake. Placed an order before they could change it. Question is, will I have a new 2 year contract in the coming weeks?
Here is a link:
Captivate for $229
If anyone else jumped on this, leave your comments in here. I'll take it as a group effort to see if anyone else gets hit with a new contract.
**Thanks to samven582 over at AndroidForums for finding this
***Link fixed now. Still waiting to see if my order was canceled
In for one..
I got one at a corporate store early, but paid $499. If this shows up tomorrow or Tuesday I will be a happy man.. Thanks OP!
Wait, so this is like buying the phone outright, no contracts, no plan, nothing? In other word for $230 you get a 16GB phone and could just use it as an mp3/media player just like an ipod touch? If that's the case I am so getting this. Someone please verify.
ben7337 said:
Wait, so this is like buying the phone outright, no contracts, no plan, nothing? In other word for $230 you get a 16GB phone and could just use it as an mp3/media player just like an ipod touch? If that's the case I am so getting this. Someone please verify.
Click to expand...
Click to collapse
Phone should be here Tuesday or Wednesday, so I'll report back then if any changes have happened. I just added a data plan so there was no confusion about getting a new plan. The only thing that has me worried is they ask for the last 4 of the SSN, and the number of the phone. Hopefully they don't use my upgrade cause I will be quite upset. But I will update as I see changes.
The link in the first post makes you choose a data plan... but apparently if you do, you can get the phone for free?
I don't see a "no contract" option.
NOSintake said:
Phone should be here Tuesday or Wednesday, so I'll report back then if any changes have happened. I just added a data plan so there was no confusion about getting a new plan. The only thing that has me worried is they ask for the last 4 of the SSN, and the number of the phone. Hopefully they don't use my upgrade cause I will be quite upset. But I will update as I see changes.
Click to expand...
Click to collapse
I think this is probably a special one day release deal thing given the fact that walmart says the price is special. At what stage do they ask you for your SSN? I am at the credit card stage and a little worried to give it to them. If this really doesn't require opening an account with AT&T or getting a cell phone plan then I think it just rocks. Though I still plan to get the new iPod touch and Epic 4g so maybe this is a waste. So tempting all the same though.
hydralisk said:
The link in the first post makes you choose a data plan... but apparently if you do, you can get the phone for free?
I don't see a "no contract" option.
Click to expand...
Click to collapse
On the right hand side underneath the price there are 3 options. the bottom one says "Phone-only price (no plan purchase)" If you don't purchase a plan then why would they require an internet plan, and where in the ordering process do they ask for that?
I just went all the way through the ordering process to the final stage where you agree to the Let's Talk terms and the Place Order button, nowhere on there did it ask me to add a data plan or anything. Then again they needed my phone number to verify me as an AT&T customer and I gave them my VERIZON cell phone number, so if I were to click place order maybe it wouldn't go through, or something.
Just ordered one as well. No contract requirements. If you are currently upgrade eligible, you can get it free.
No tax, no other fees. When it arrives, I simply need to put my current SIM card in and there probably won't be any activation fee either. Sorry, you iPhone 4 owners probably need to go to AT&T corp store and ask for a REAL sim card (vs the mini one in the iPhone 4) in order to use the new phone. Or sometimes, the new phones comes with a new SIM card. But in order to activate that, you will have to pay activation fee.
I fully expect places like Walmart, Best Buy and Amazon offer much better deal than AT&T but that typically only happens a few days after release.
Order placed, if it goes thru that will be awesome.
bja
I just jumped on this offer and was able to pick a no contract option and paid 229 for the phone via my credit card. I did not pick any plans or accessories. It did ask me for the last 4 digits of my social security, my name on the account and the phone number I was going to use it with. "needed it to program the phone to work with the service" or something like that.... Completed the transaction and so far so good... Checked the online status right after and there was a note "customer attention" needed. But no link to what they needed. So I will keep you folks updated...
So for all of you who have completed the transaction, check your order status and post what it is.... I am wondering if someone at walmart/lettalk wireless needs to confirm everything and if there a hicup somewhere they might cancel all of these orders at this price???
Unlike a day ago, they now actually advertised a price. Since they advertised this price they HAVE to give it to us for that price or they can be in legal trouble. I found a pricing error once by Fry's and they had to give me the phone for $100 off even though it was incorrect.
I just checked order status and it says customer attention needed too. Also says it needs it before order can be completed, but it said my order was completed when I placed it. What is walmart doing...
I got the "need customer attention" thing too.. We'll see..
Got the same order status. Not sure what else they needed.
Maybe they have to check AT&T system to verify my account before completing the order.
Ahh, it says I only placed an order, but still, I should be able to say that it is false advertising if they try to change my order or cancel it.
Can we go to Best Buy right now and do price matching?
mk69 said:
I just jumped on this offer and was able to pick a no contract option and paid 229 for the phone via my credit card. I did not pick any plans or accessories. It did ask me for the last 4 digits of my social security, my name on the account and the phone number I was going to use it with. "needed it to program the phone to work with the service" or something like that.... Completed the transaction and so far so good... Checked the online status right after and there was a note "customer attention" needed. But no link to what they needed. So I will keep you folks updated...
So for all of you who have completed the transaction, check your order status and post what it is.... I am wondering if someone at walmart/lettalk wireless needs to confirm everything and if there a hicup somewhere they might cancel all of these orders at this price???
Click to expand...
Click to collapse
Mine says customer attention needed as well. Hopefully I still get the phone.
EDIT: I did not have to choose a data plan btw
caelestis2 said:
Ahh, it says I only placed an order, but still, I should be able to say that it is false advertising if they try to change my order or cancel it.
Can we go to Best Buy right now and do price matching?
Click to expand...
Click to collapse
Don't see it at Bestbuy.
caelestis2 said:
Unlike a day ago, they now actually advertised a price. Since they advertised this price they HAVE to give it to us for that price or they can be in legal trouble. I found a pricing error once by Fry's and they had to give me the phone for $100 off even though it was incorrect.
I just checked order status and it says customer attention needed too. Also says it needs it before order can be completed, but it said my order was completed when I placed it. What is walmart doing...
Click to expand...
Click to collapse
No they don't. Perhaps you're new to deal-seeking on the internet, but price mistakes pop up all the time, and the retailer can cancel your order with out repercussion. I placed an order for mine as well, but I'm not counting on it going through until I receive the shipping notification.
My order status is the same as everybody elses. So who is going to them up and find out what's going on?
Mine says Customer Attention needed also and letstalk customer service is not open on Sunday. Feeling a little leery....
bja
mk69 said:
So for all of you who have completed the transaction, check your order status and post what it is.... I am wondering if someone at walmart/lettalk wireless needs to confirm everything and if there a hicup somewhere they might cancel all of these orders at this price???
Click to expand...
Click to collapse
Just placed my order and I'm seeing the same thing.
At least one of us (a user on androidforum) has an order that is getting ready to ship already. They choose over night shipping, I wonder if that has anything to do with it. I just went for free shipping.
they wont be shipping the phone out until the 20th. depending on what delivery method you chose, you might not get the phone until next week monday. wtf
twoeleven99 said:
they wont be shipping the phone out until the 20th. depending on what delivery method you chose, you might not get the phone until next week monday. wtf
Click to expand...
Click to collapse
sorry to hear that man =(
i never liked going through 3rd party vendors...
tmobile is having enough problems shipping their own phones (back order/saturday delivery) let alot working with wirefly!
hope you get it sooner than you think!
real problem is my sprint contract ended last night. i have no phone right now and i use it for business so i have to figure something out.
twoeleven99 said:
real problem is my sprint contract ended last night. i have no phone right now and i use it for business so i have to figure something out.
Click to expand...
Click to collapse
i have not had a phone sense friday bro.. i know what your going through...
i got the 4G in the mail and had to send them it back before they would place the G2x order....
try going to tmobile store and see if they have a loaner phone for you to use till you get the G2x... (im sure your contract started when you bought the phone so if there billing you and your not using it then ***** youll get something done if not a decent credit)
I bought two phones from Wirefly and was told that it would ship out on the 20th. It was no surprise for me and I planned accordingly by ordering 2 day shipping for $8. It will hopefully be here on Friday.
I am getting each phone for $150 vs $250 up front = saving $200 up front
I also got free activation fees and free shipping= $35x2= $75 up front
I think saving $275 and waiting 2 extra days is worth it to me. It will be in my hands soon enough.
That sucks if you were never told this though. I thought I even saw it on the website.....
yeah. the rep i spoke with friday told me they'd ship it monday
I ordered from tmo. Got the tracking number but it has yet to be updated since "billing info received". =( I should have got at least one update by now. Ordered the first day is was available too.
donutman said:
I ordered from tmo. Got the tracking number but it has yet to be updated since "billing info received". =( I should have got at least one update by now. Ordered the first day is was available too.
Click to expand...
Click to collapse
DO NOT GO BY WHAT T-MOBILE.com SAYS! (there website sucks at current info)
i ordered mine also first day (4/15) and i didnt get a txt till staurday saying it will be delivered 4/20... then 10 mins later a txt saying it will be delivered 4/19 WITH a tracking number... it still says on the ups site that it isnt shipped yet...
i called a rep and she said she cant see anything till the 20th because it doesnt show inventory till its actually released (4/20) but i assume it will be here by the 19th and she assured me it would also....
t-mobile does not know whats going on... (people are getting txts saying it on back order)
and they cant tell you if it will be on back order till the 20th...
so to sum it all up...
if you got a tracking number (friday/saturday its estimated to be at your house the 19th... if you got a tracking number today... expect it to arrive the 20th)
hope it helps but that is all the info i could pull outta her...
donutman said:
I ordered from tmo. Got the tracking number but it has yet to be updated since "billing info received". =( I should have got at least one update by now. Ordered the first day is was available too.
Click to expand...
Click to collapse
I NEVER use their site to order, or to do anything. I always call 611. I put my order in Friday night at 7, UPS picked it up Saturday at 6am, and it's now on the UPS truck on the way to my house. If you call T-mobile, they'll give you (or should) a tracking number. Don't be surprised if it shows up on your doorstep today.
I've had a tracking number since Friday morning. The phone just showed up in the UPS system at 10:00AM today. The arrival scan was in Louisville, KY, a UPS hub. It appears that to save a few bucks T-Mobile's bulk transporting orders to the UPS hub. So what Nate said is correct, the estimated delivery date in the UPS system is accurate even if it shows "billing info received" and Friday's orders should be delivered tomorrow for those that went for express. Based on comments on the T-Mo forum they really screwed up the ordering process for the G2X.
BarryH_GEG said:
I've had a tracking number since Friday morning. The phone just showed up in the UPS system at 10:00AM today. The arrival scan was in Louisville, KY, a UPS hub. It appears that to save a few bucks T-Mobile's bulk transporting orders to the UPS hub. So what Nate said is correct, the estimated delivery date in the UPS system is accurate even if it shows "billing info received" and Friday's orders should be delivered tomorrow for those that went for express. Based on comments on the T-Mo forum they really screwed up the ordering process for the G2X.
Click to expand...
Click to collapse
yes they did!
many people did the Saturday shipping and come Saturday.. no phones..... id be pissed if i spent 25 bucks on shipping and didnt get my phone... let alone the "back order txt message"
there oblivious to whats going on
iam on back order now. but i ordered it on 4/16 night time...iam not really in a rush...but how long does it take to restock?
Sent from HTC HD2 with Android
nate420 said:
DO NOT GO BY WHAT T-MOBILE.com SAYS! (there website sucks at current info)
i ordered mine also first day (4/15) and i didnt get a txt till staurday saying it will be delivered 4/20... then 10 mins later a txt saying it will be delivered 4/19 WITH a tracking number... it still says on the ups site that it isnt shipped yet...
i called a rep and she said she cant see anything till the 20th because it doesnt show inventory till its actually released (4/20) but i assume it will be here by the 19th and she assured me it would also....
t-mobile does not know whats going on... (people are getting txts saying it on back order)
and they cant tell you if it will be on back order till the 20th...
so to sum it all up...
if you got a tracking number (friday/saturday its estimated to be at your house the 19th... if you got a tracking number today... expect it to arrive the 20th)
hope it helps but that is all the info i could pull outta her...
Click to expand...
Click to collapse
I ordered friday and they told me it was backordered on the phone. However I got a txt Saturday with tracking and estimated delivery on the 19th. Tracking number says they have not received package. If I am to get it tomorrow then they should have the package by now.
Wish I knew when I was really getting it. :-(
Since we are on the subject of 3rd party websites. Cellhub just shipped out my phone as of today. Estimated delivery date is on the 20th. Paid $515.00 off contract think it was a better deal than paying 499 + tax + shipping from TMo
Cancel your orders, this is cheaper alternative $49
Listen, just cancel that Wirefly transaction while you have time! After you check this out, YOU WILL!
http://daburghspot.blogspot.com/2011...-and-free.html
Also to each his own, if this don't pertain to you or you ain't interested, just mosey on by like you driving Miss Daisy! This is for the people that actually like keeping money in their pocket instead of just giving it away!
Oh yeah, and if you order today, you will get on the 20th because Fed Ex is 2 day shipping this and free activation. I know I can't wait to break the tape on that infamous box Wednesday!
YEEEEEEEEEAAAAAAHHHHHHH BOY ( in Pop's from "Friday" voice)
Cyberdan3 said:
I bought two phones from Wirefly and was told that it would ship out on the 20th. It was no surprise for me and I planned accordingly by ordering 2 day shipping for $8. It will hopefully be here on Friday.
I am getting each phone for $150 vs $250 up front = saving $200 up front
I also got free activation fees and free shipping= $35x2= $75 up front
I think saving $275 and waiting 2 extra days is worth it to me. It will be in my hands soon enough.
That sucks if you were never told this though. I thought I even saw it on the website.....
Click to expand...
Click to collapse
Exactly.....saving the money is well worth a couple to even a few days of wait. I saved $100 going through letstalk. (Probably should have checked Wirefly.)
yglup said:
Listen, just cancel that Wirefly transaction while you have time! After you check this out, YOU WILL!
http://daburghspot.blogspot.com/2011...-and-free.html
Also to each his own, if this don't pertain to you or you ain't interested, just mosey on by like you driving Miss Daisy! This is for the people that actually like keeping money in their pocket instead of just giving it away!
Oh yeah, and if you order today, you will get on the 20th because Fed Ex is 2 day shipping this and free activation. I know I can't wait to break the tape on that infamous box Wednesday!
YEEEEEEEEEAAAAAAHHHHHHH BOY ( in Pop's from "Friday" voice)
Click to expand...
Click to collapse
So you're all aware, this is from a BlackBerry forum:
01-06-2011, 03:04 AM
drummer05
Join Date: Jan 2011
Posts: 5
So I checked their page and it turns out they send their employees to submit all these reviews about how great their service is as a way of advertising for the company. But if you browse other reviews outside of Cellhub's website, their company is actually rated pretty low by previous customers.
Anyways, I finally got my Bold 9780 from Costco yesterday, and I absolutely LOVE it.
Reply With Quote
01-04-2011, 10:51 AM
Branta
Forums Moderator
Join Date: Aug 2008
Posts: 3,318
I actually almost bought the phone through Cellhub, but after a closer look during checkout I realized that they only offer the phone for free if you purchase an $80+ plan, otherwise the phone changes to $149, which is more expensive than almost every other store is selling it for, including T-Mobile. I think this is somewhat of a false advertising from their store, and I really dislike false advertisers lol.
So if you plan on getting a basic plan I would go with another store, or even T-mobile itself. I think that would be more trustworthy than a faulty advertising internet store.
I thought the name was familiar... cellhub.com was spamvertized in our blogs just before Xmas. Members may want to consider suppliers who are not associated with spammers.
BarryH_GEG said:
So you're all aware, this is from a BlackBerry forum:
01-06-2011, 03:04 AM
drummer05
Join Date: Jan 2011
Posts: 5
So I checked their page and it turns out they send their employees to submit all these reviews about how great their service is as a way of advertising for the company. But if you browse other reviews outside of Cellhub's website, their company is actually rated pretty low by previous customers.
Anyways, I finally got my Bold 9780 from Costco yesterday, and I absolutely LOVE it.
Reply With Quote
01-04-2011, 10:51 AM
Branta
Forums Moderator
Join Date: Aug 2008
Posts: 3,318
I actually almost bought the phone through Cellhub, but after a closer look during checkout I realized that they only offer the phone for free if you purchase an $80+ plan, otherwise the phone changes to $149, which is more expensive than almost every other store is selling it for, including T-Mobile. I think this is somewhat of a false advertising from their store, and I really dislike false advertisers lol.
So if you plan on getting a basic plan I would go with another store, or even T-mobile itself. I think that would be more trustworthy than a faulty advertising internet store.
I thought the name was familiar... cellhub.com was spamvertized in our blogs just before Xmas. Members may want to consider suppliers who are not associated with spammers.
Click to expand...
Click to collapse
As I stated in my reply to these posts, to each his own. No matter where you buy the phone, you need to check the terms yourself. As far as people complaining about them, who doesn't complain about such and such company on here, for real the whole web if you wanna be technical.
I can honestly tell you I have had bad experiences with all three carriers. Their all crooks if you ask me, however if I want to use a cellphone or service, unfortunately I have to suck it up and go for what I know.
Research yourself and take the best deal. I don't care where you get the phone from online, I can guarantee there's some complaints about that company on the internet ( and I bet they have similar addendums on their contracts). I don't care if it's Amazon, Wirefly, TMI-Wireless, even Walmart.
Just google complaints for the company you ordered yours from, you'll see.
So, basically it comes down to doing your research and choosing the lesser of the evils.
Hope that helps.
Anyone know the numbers being dropped to stores? Plan on getting mine Wednesday at a retail location
A T-mobile store manager told me today, that each store would get between 10-20 units to sell.
Ill give the short version... preordered on the 15th. told i'd get today. rep NEVER told me i needed to sign some email for verification. Email was sent to some god awful old address i dont even use. all that was offered was a $10 credit. Ive been w/ tmobile since like 02' and thats the best they can do??. call back and he can give a free month but only if i extend for 2 yrs....no thanks. So now i have to go to the store tomorrow and wait another day to get the phone. Oh ya btw i dropped my current phone in the toilet and it doesnt work so i have no phone @ the moment. im so livid I cant even see straight...... seriously considering another carrier just off of principle alone..
Call and talk to customer retention... They'll do much better.
Sent from my HTC Glacier using XDA App
both offers WERE from retention...i thought they could do much better as well.
Wait, what email? I received no email. Did you get tracking info?
Retention's not doing deals like they used to. I got a G2 from them for $249 with 16 months left on my contract. For the G2X they (mutiple agents) told me if I wanted to go to VZW, maybe I should. My average bill per month for the past 12 months is $350ish because of international roaming. Once the AT&T deal closes I'm going to take their advice and move back to VZW. By then, VZW will have LTE well implemented and a dual-core Android worldphone. With high-value post paid customer gone, T-Mobile can focus all thier attention on $29 per month prepaid customers which, based on CSR attitude, is what they'd prefer.
They did the 249 for me on 2 g2x. I was at the sprint store.
I would of had a deposit on sprint. So it evened out.
Sent from my GT-I9000 using XDA Premium App
ikarma said:
Wait, what email? I received no email. Did you get tracking info?
Click to expand...
Click to collapse
it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
BarryH_GEG said:
Retention's not doing deals like they used to....... cont'd
Click to expand...
Click to collapse
it seems like your right. I mean lets be serious. they KNOW i want the phone. hell I already bought accesorries for it so ya I am going to get it. its just how they went about the whole thing was so wrong i could not believe i was speaking with tmobile. The last guy who offered the free month w/ 2yr extension @ one point said " what do you want us to do?" and not in a helpful way. Like a "we dont care if you cancel;good riddance" kind of way. im still in shock over the whole thing. But its like im trapped. either shake this off and get the phone or go with another carrier, get charged an ETF for breaking contract then getting a higher bill with AT&T, sprint ,etc.
I had a $400 flexpay available which I took... There was on ONLINE form which required me to type in my name.
The only email I got was that my payment went through and it shipped.
Mine said it was supposed to be here Monday so I sold my N1 online. I called last night because it hadn't arrived nor had UPS showed it was even shipped. The lady on the phone told me that online orders were "pre-orders" and the phone wasn't even supposed to ship until Wednesday. I had her and her manager go to the website and tell me where, anywhere, did it say a preorder. I also said people were getting them already and they "assured" me that no one was getting them yet.
I actually had the supervisor cancel the order because I said I'd rather pick it up Wednesday rather then have it ship Wednesday. 20 minutes after I got off the phone, UPS showed it was picked up and scheduled for next day delivery. So I don't even know if they cancelled it or just got it shipped.
Just cancel it and pick one up at the store tomorrow. At this point it isn't even worth fighting with them to get it shipped. I ordered mine Friday with standard shipping and I just got mine a few minutes ago.
Customer retention did me right on today. To make a long story short I have had problems with my Vibrant since day one back in July. From the GPS to the freezing and reboots. T-Mobile has sent me 5 Vibrants since August and when I called on today I asked to speak with a manager. I told them I would like to cancel my account because I spent $500 on a phone and they have done nothing to fix it for me. I told them I tried every GPS fix known to man but none of them worked to my standards. I play golf and use Skydroid so I need the GPS to be pretty damn accurate. It worked fine on my N1 and MyTouch 3g. She then said "I can give you a $200 credit if you upgrade your device." I told her if she looked at my account I haven't been under contract with them for 3 years and have purchased my last 4 devices off contract so what makes you think I want to sign a 2 year contract now with this AT&T merger looming around. She asked me how they could keep me as a customer and I asked her what the value of my used Vibrant was. She told me $354. I then said, "the only way I will remain a T-Mobile customer is if they buy my Vibrant back for $354 and I purchase a G2x off contact for the difference". She put me on hold for 5 minutes and came back and said they would be willing to do that and would ship my G2x tomorrow and after I receive it I have 7 days to return my Vibrant. She even asked me if I would like to pay for the G2x right now or just add the cost to my bill. I chose to pay it now and should have a G2x in my hand by Friday for less than what people are paying to upgrade. Big deal, my Vibrant is gone but I got two cores of goodness for a little over $150 off contract.
Ask for a rep to come bring you a phone immediately. That's how you only paid $100 for the phone with no contract right?
Sent from my LG-P999 using XDA App
jrwingate6 said:
Customer retention did me right on today. To make a long story short I have had problems with my Vibrant since day one back in July. From the GPS to the freezing and reboots. T-Mobile has sent me 5 Vibrants since August and when I called on today I asked to speak with a manager. I told them I would like to cancel my account because I spent $500 on a phone and they have done nothing to fix it for me. I told them I tried every GPS fix known to man but none of them worked to my standards. I play golf and use Skydroid so I need the GPS to be pretty damn accurate. It worked fine on my MyTouch 3g. She then said "I can give you a $200 credit if you upgrade your device." I told her if she looked at my account I haven't been under contract with them for 3 years and have purchased my last 4 devices off contract so what makes you think I want to sign a 2 year contract now with this AT&T merger looming around. She asked me how they could keep me as a customer and I asked her what the value of my used Vibrant was. She told me $354. I then said, "the only way I will remain a T-Mobile customer is if they buy my Vibrant back for $354 and I purchase a G2x off contact for the difference". She put me on hold for 5 minutes and came back and said they would be willing to do that and would ship my G2x tomorrow and after I receive it I have 7 days to return my Vibrant. She even asked me if I would like to pay for the G2x right now or just add the cost to my bill. I chose to pay it now and should have a G2x in my hand by Friday for less than what people are paying to upgrade. Big deal, my Vibrant is gone but I got two cores of goodness for a little over $150 off contract.
Click to expand...
Click to collapse
Awesome. This is what retention is meant for. You had a real serious legitimate issue and were considering cancelling. The people that are saying retention isn't doing what they used to are likely people that threaten to cancel whenever they want to get something. T-Mobile sees your history and how often you talk to retention or get deals from them. Eventually they will just call your bluff.
uploder said:
it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
Click to expand...
Click to collapse
Blame your state. That's why this is in place. What other carrier lets you split your phone up in payments? I'll go with.... none. It was their fault for not checking the email addy but come on it is only one more day.
Sent from my HTC Glacier using XDA Premium App
BarryH_GEG said:
Retention's not doing deals like they used to. I got a G2 from them for $249 with 16 months left on my contract. For the G2X they (mutiple agents) told me if I wanted to go to VZW, maybe I should. My average bill per month for the past 12 months is $350ish because of international roaming. Once the AT&T deal closes I'm going to take their advice and move back to VZW. By then, VZW will have LTE well implemented and a dual-core Android worldphone. With high-value post paid customer gone, T-Mobile can focus all thier attention on $29 per month prepaid customers which, based on CSR attitude, is what they'd prefer.
Click to expand...
Click to collapse
That's the full discounted price of the phone, so sounds like a good deal they gave you, but they should never had told u to go back to VZW, they should have went thru the bill and lowered it and also gave you an unlock code for your current phone so when you roam internationally you can just grab a pre-paid sim from where ever you are for way cheaper prices.
jimbo831 said:
Awesome. This is what retention is meant for. You had a real serious legitimate issue and were considering cancelling. The people that are saying retention isn't doing what they used to are likely people that threaten to cancel whenever they want to get something. T-Mobile sees your history and how often you talk to retention or get deals from them. Eventually they will just call your bluff.
Click to expand...
Click to collapse
i completely agree however im not one of those people who call and complain for every little issue. truth is ive NEVER had an issue with tmobile until this happened. 1st time ever threatening to cancel and 1st time speaking w/ retention.
sk337sk337 said:
but come on it is only one more day.
Sent from my HTC Glacier using XDA Premium App
Click to expand...
Click to collapse
the only reason its an issue is because i have no phone @ the moment. (see 1st post) so in the rare case that there was an emergency and I needed a phone id be screwed.If i did still have a phone i'd be annoyed but would have just took it for what it is. A retarded mixup on their part. Which is what im doing
uploder said:
i completely agree however im not one of those people who call and complain for every little issue. truth is ive NEVER had an issue with tmobile until this happened. 1st time ever threatening to cancel and 1st time speaking w/ retention.
Click to expand...
Click to collapse
I definitely wasn't calling you out specifically, more just a general statement, or if anyone specifically it was Barry that said they aren't doing what they used to.
Regarding your situation, if they offered you a free month, that is usually the most retention will give as far as financial credits, and it will always require a 2 year contract from my experience (in customer care, not as a customer threatening to cancel).
You really want to go to some crap company over a couple days, when you are the one who ruined your other phone?? And if you are buying this, I am sure you can afford to spend $20 for a prepaid at walmart to give you the basic functionality that is essential. Geesh
uploder said:
it was an email with a "electronic signature" link that needed to be clicked to confirm the phone. i mean I confirmed my full social, secret code, billing AND shipping address. I dont see why this was even needed. I received no tracking info because it was never shipped.
Click to expand...
Click to collapse
I was still in contract with 10 months to go for a full upgrade. When I called, I asked about the upgrade. When the CSR told me I didn't qualify for the upgrade I immediately asked how much it would be just to cancel the service. She said "$200" and my reply to her was "Thats it? I may as well just do that then." She right away offered me a full upgrade.
I too had to go along with the electronic signature but my CSR was nice enough to ask me what email to send it to and let me know when it was coming. I feel for you, man. It's a shame that most companies are straying away from quality customer service, especially with consumers that have been long term with the company. I guarantee if you were a new customer, they would have bent over backwards for you.
uploder said:
the only reason its an issue is because i have no phone @ the moment. (see 1st post) so in the rare case that there was an emergency and I needed a phone id be screwed.If i did still have a phone i'd be annoyed but would have just took it for what it is. A retarded mixup on their part. Which is what im doing
Click to expand...
Click to collapse
How have you been with tmo that long and don't have a phone laying around? I have at least 3 that I could dig up and throw a sim in.
Sent from my LG-P999 using XDA App
Following link has $100 off any listed smartphone including the V10, so $599-100=$499. Deal is web only. Enjoy!
http://www.t-mobile.com/offer/super-smartphone-deals.html
EDIT: This is offered to new plans/lines apparently, not upgrades or JUMPs. There has been some success in calling 611 to honor it retroactively even on upgrades. However, it is very much YMMV as I went through 3 reps unsuccessfully.
Nice
Can I return my phone to any tmobile store?? I don't want to as I've had no issues and am loving it, but if I can get $100 off, then I'm gonna return it. Reason I asked is because I bought from an authorized tmobile dealer, not corporate, and they said they would charge me a $50 restocking fee. I don't think that's tmobile's policy so maybe I'll try to return it to a different corporate store if possible. I will definitely be calling tomorrow to try and get the discount applied, if not this thing is going back.
Are you kidding me? I paid 100 more 1 week ago and didn't have jump but just signed up.
That makes me wonder if I should return it and buy another? Hmmm restocking fee...
Sent from my pretty nifty brand new LG V10
Damn! I'm on a dealer line and I can't purchase it... What do I do? Should I try to go to a T-Mobile store and see if they would work something out for me or would they just flat out dismiss me because they wouldn't even get any commission...
I might try calling customer service and see what they say.
Sent from my pretty nifty brand new LG V10
Woah, thats about the price I bought my G4 for..
How long does the offer last?
Well shoot... If I didn't have to go through so much nonsense to get it unlocked, I'd be tempted to return mine :/
I think it may be price mistake as I found the price has gone back up to $600.
I cannot seem to make it work. Is it only for on-contracts, doesn't apply to full retail purchases?
BTW, if there is anyone in San Fransisco who bought the phone already but wants to take advantage of this deal (meaning you want to buy again with the new price) please contact me
I just called 611 and spoke a cs rep and they gave me a $100 credit towards my bill since I just bought my v10 a week ago (Oct 30). He couldn't find the promo so I gave him the url. Once he saw the promo, he put me on hold for a couple minutes and went to talk to a higher up, he came back and said they'd give me a $100 credit towards my bill. Good enough for me!
airmcnair06 said:
I just called 611 and spoke a cs rep and they gave me a $100 credit towards my bill since I just bought my v10 a week ago (Oct 30). He couldn't find the promo so I gave him the url. Once he saw the promo, he put me on hold for a couple minutes and went to talk to a higher up, he came back and said they'd give me a $100 credit towards my bill. Good enough for me!
Click to expand...
Click to collapse
I sure hope this works for me!
Sent from my pretty nifty brand new LG V10
http://www.tmonews.com/2015/11/new-...100-off-the-price-of-many-recent-smartphones/
It's time to return mine and stay with G4.
I am so angry!
airmcnair06 said:
I just called 611 and spoke a cs rep and they gave me a $100 credit towards my bill since I just bought my v10 a week ago (Oct 30). He couldn't find the promo so I gave him the url. Once he saw the promo, he put me on hold for a couple minutes and went to talk to a higher up, he came back and said they'd give me a $100 credit towards my bill. Good enough for me!
Click to expand...
Click to collapse
I did the same. Although they "couldn't find" the link.... Ya, right. Got the same credit on the second call, though! Do it people
moSess said:
I did the same. Although they "couldn't find" the link.... Ya, right. Got the same credit on the second call, though! Do it people
Click to expand...
Click to collapse
I just tried. They can't find the link either even though I bave it up on my phone right now. But They are going to call back as soon as web sales opens at 8 am est she said. She was very nice though.
Sent from my LG-H901 using XDA Free mobile app
Quite upset..i have been with T-mobile for over 10 years. I just purchased 2 LG V10's, one on monday (in store) and ordered one (from another store that didnt have any in stock) which just arrived yesterday. I tried the online chat and a phone call and they refused to help me. The rep i spoke to in the chat said the promo is real (cause i sent him the link) but he couldnt do anything for me. He told me to try calling or going back to the store i purchased them from. The rep on the phone said the promo doesnt exist (i even gave him the url) which he said he typed in and it didnt go anywhere (lie). So according to him, since the webpage doesn't exist, there is no promo so he wouldnt help me either. Tell me you can't do anything but don't tell me the link doesn't work when i'm staring right at the webpage.
I don't understand how a company can run a promo and not even have it listed in their system. Yes, i know it happens. I have had to "prove" a promo exists to T-mo before and usually they are very helpful.
Call back and escalate it, speak with a supervisor.
Sent from my LG-H901 using Xparent Skyblue Tapatalk 2
That's a great deal.
Guys, can someone please clarify how to apply to this? I'm clicking the "apply coupon" button and then get redirected to another site where I cannot find any of the phones. Maybe I should be logged in first?
I'm not living in the USA but I do have a friend living there. How can we make him apply to this campaign? I don't know on which carrier he is yet but assuming he's on T-Mo, can he just apply for this promotion, pay 500$+tax and get the phone without paying anything else regarding his plan etc? I don't see the option to buy the phone without any conracts; so this promo forces you to sign up for a long-term contract? (you cannot just retail the phone if you're a pre-paid customer for instance?)
Add:
Nevermind. Contacted T-Mo and they said it has to be a new customer and shall apply for a long-term post-paid contract.
The price is back up to $599 for the V10, can't seem to find any way to get $499.
Hello,
Here are a few promos that i know of in regards to galaxy edge on Tmobile,
If they are universal to other carriers please post them on other forums as well.
Let me know if I missed any
Thank you,
CLICK HERE
......Buy a samsung s7 and add another line with another s7 (also s7 edge) "I hear" people are canceling one line and adding another to get this promo and it should work. I have called t-mobile 2 times and asked them if this was true. Both reps told me yes we are legally able to do that. the only drawback would be a change in phone number..... 770$
NOTE: you can most likely apply for 2 Gear VR headsets with 2 Years of Netflix.
CLICK HERE
....just sign up for samsung pay until 3/31/16 and make a purchase.... 30$
CLICK HERE
......after your s7 purchase keep the reciept and enter here the information for a free Gear VR Headset + 1 Year of Netflix.... 250$ estimate
NETFLIX:
OK so I originally pre-ordered only to be told that the Silver Edge was on endless back order and I might not receive it in time to redeem. So Friday I went to the store, cancelled the pre-order and bought one of the STACKS of silver Edges they had in stock. (Thanks for nothing T-Mobile pre-order supply chain).
Anyway, I went to the T-Mo site that same day per the flyer and registered for the Gear VR. The email I got back from Samsung says "Please allow approximately 4 - 6 weeks for review of your Offer Claim Submission"
However, T-Mobile sayst that A) It's 4-6 weeks for DELIVERY, not REVIEW, and B) that I should receive a netflix email after the confirmation email.
Does T-Mobile mean I have to wait 4-6 weeks for SAMSUNG to review my claim and THEN I'll get a Netflix email? OR should I have already gotten it? You only have until 4/30 to actually redeem the Netflix deal, so that could end up cutting it awfully close.
Do I need to call someone and complain? I find it hard to believe anyone at 611 will have clue #1 how to check the status of this since T-Mobile offloaded it to Samsung to handle.
Not feeling too positive about how any of this was handled so far.
They have completely outsourced the administration to Samsung for both the BOGO prepaid card and the VR and Netflix promos. I have talked at length with the outsourced call center that Samsung has used and they have no clue what is going on. Right now its just wait and see.
ipaq_101 said:
They have completely outsourced the administration to Samsung for both the BOGO prepaid card and the VR and Netflix promos. I have talked at length with the outsourced call center that Samsung has used and they have no clue what is going on. Right now its just wait and see.
Click to expand...
Click to collapse
Right now, somewhere, some attorney is prepping a class action hoping it all goes to crap. LOL
With redemption date deadlines instead of order date deadlines there's lots of room for tom foolery and gaming it from T-Mo and Samsung's end. Not a good feeling.
You. Will be approved for the gear vr and Netflix deal at the same time. The Netflix code will be sent in separate email. It's on the Samsung gear vr offer page
https://promos.samsungpromotions.com/info/checkstatus
I submitted 2 claims on Monday March 14 and, today March 16, they are showing as "Fulfillment Pending" - I hope that means the claims have been approved and I should be getting the Netflix codes via email and the Gear VRs within 4-6 weeks. By the way, if you have multiple e devices, there is a button to "Add Device" so you only need to enter personal information once. Each device requires IMEI and WiFI MAC (the phone must be turned on to get the MAC).
Submitted two on 3/14, currently have this status
Submission Approved. Preparing for Shipment. Shipping Date estimate: 4/30/2016
I got my approval it says expected shipping date 4.30.16
Sent from my SM-G935T using XDA Free mobile app
I checked the status of my tmobile bogo rebate and it states received please allow 8 weeks to process, so all we can do is sit and wait
Sent from my s7 edge
Wonder why tmobile is taking so long to give out the rebate cards
Just redeemed my Netflix credit.
viking2.0 said:
Wonder why tmobile is taking so long to give out the rebate cards
Click to expand...
Click to collapse
Cuz you can't shut off the extra line until you get the rebate. That's lots more $ for Tmo.
Are there any offers available to buyers now?
Sent from my LG-D851 using XDA Free mobile app
Timeline & Status of T-Mobile S7 VR and BOGO Offers
I ordered two S7's on 3-12-16 from T-Mobile's website, one for a new line addition, the other as an upgrade....handsets received and used for first time on 3-15-16. Offers submitted same day.
T-Mobile S7 BOGO Rebate Card Offer
Offer Submitted: 3-15-16
Current BOGO Status: "Received 3-15-16" (See attached pic from today)
Samsung VR Offer (x2)
Offer Submitted: 3-15-16
Offer Approval Emails (x2) Received: 3-28-16 (Included NetFlix Codes)
Current VR Status: "...approved...currently in route" (See attached pic from today)
No tracking/shipment info yet...(Approval email stated estimated shipping date of 5-8-16)
Now, as I recall the last time I did a pre-paid rebate card offer from T-Mobile (for ETF reimbursement on five lines ported in ) it did take 4-6 weeks for the change from "Received" to "Approved", but then the cards were received in the mail in less than a week from the "Approved" status change...it seemed like they mailed them out the same day that the status change to "Approved". So, I imagine that will likely be the case here with the BOGO cards as well.
Cheers,
VegasRooted
I got a notice that I had qualified for the $30 Samsung Pay promo. I did not select a gift card right away, and now it seems to have disappeared.