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Hey guys, I just collected my N8020 today, and after some playing with it, I noticed the camera flash led on the back of the tab was stuck on an on state. I tried restarting, enabling/disabling the flash from the camera menu but it never goes off. When taking a picture, or using a flashlight app from the market, the LED does flash brighter, but when turned off it never completely goes off. The light is even on when the tab is powered down. Since I cannot yank the battery out to completely cut the power, I thought of trying to run the battery down until the LED dies. The device has completely run out of power and does not start up anymore, but the flash is still on. Anyone has any suggestions on what I can try, or is it possibly a hardware fault?
did you do a factory reset?
panda-man said:
did you do a factory reset?
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It finally ran out of what little battery and the flash went off. I started charging the device and turn it back on, and the flash comes on again. Ive tried reset to factory defaults but the flash is still on.
Need to get it exchanged. Hardware fault in flash LED circuit.
Personally I'd take it back to the shop as there should be some protection against defects in the 1st week or so, in Oz the shops are suppossed to replace immediately any returned item if it is less than a month since purchase. Yo might need to find out what your countries laws are and hold firm, if the counter staff won't help ask to speak to a manager. Don't surrender the old tablet over until you have a new one in your hands.The old trick they use is it has to be sent away, if you don't want to see your new toy for at least 2 weeks, hand it over.... When it comes back it won't be new anymore....
Silly question- is there any chance the "Assistive Light" widget is on? It does sound like a hardware defect, though.
I've contacted the telco and they will be sending me a replacement tomorrow. Thanks guys for the advise.
kcrudup said:
Silly question- is there any chance the "Assistive Light" widget is on? It does sound like a hardware defect, though.
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Thanks for the reminder. Tried a flashlight app from play store. And reading this topic I almost lost hope, since my tablet has just turned 1y1m, no warranty anymore.
The assistive light widget worked.
leofarage said:
Thanks for the reminder. Tried a flashlight app from play store. And reading this topic I almost lost hope, since my tablet has just turned 1y1m, no warranty anymore.
The assistive light widget worked.
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Click to collapse
Glad to see you got the issue fixed.
FYI..............
If I remember correctly Samsung was giving an extra 3 months of warranty if you registered your device online so if you registered online you really may have 2 more months of warranty.
leofarage said:
Thanks for the reminder. Tried a flashlight app from play store. And reading this topic I almost lost hope, since my tablet has just turned 1y1m, no warranty anymore.
The assistive light widget worked.
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Click to collapse
Hi,
I have the same problem Leo. What app worked for you and how did you fix it?
Thank you.
Hello everyone, I'm not sure if there's another post about this since I didn't see one but if there is let me know.
For the last few days I've been having a problem that I believe is my lock button going bad but I have no idea because I've never seen this before, a lot of times I have to push it 2 - 4 times to lock or unlock my screen, and holding to get power menu will cause it to lock, unlock, then give me the power menu...
I was on cm 12.1 when this started, so I tried different builds (that I knew had no problems) and it didn't change. I've also went back to stock and still no change so I know it can't be the system or apps.
Any help or ideas would be appreciated because I feel like I'm gonna be losing my phone anytime now and I really can't afford another one right now. Thanks in advance for any help...
Sent from my SM-T230NU using XDA-Developers mobile app
I had the same problem for button for months my worked then i will must press 2-4. Times and then doesn't workes..so you can usr double tap to wake and sleep or power button to volume download it from play store and if you want to rebooot or something else download the Quick reboot and the problem is hardware issue not system!
Alek Dev said:
I had the same problem for button for months my worked then i will must press 2-4. Times and then doesn't workes..so you can usr double tap to wake and sleep or power button to volume download it from play store and if you want to rebooot or something else download the Quick reboot and the problem is hardware issue not system!
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Click to collapse
OK thanks that's better then nothing atleast I know it's not just me...
Sent from my SM-T230NU using XDA-Developers mobile app
I am experiencing the same thing. I rely heavily on double tap to wake now (Side note: DT2W is a mandatory feature for future phone purchases now) . The power button is still an issue when it comes to taking screenshots, and occasionally when Double Tap to Wake gives me issues.
I reached out to Alcatel and I am eligible for free servicing. I've been dragging my feet since I will have to live without my Idol 3 for 1-2 weeks more than likely, but I will be sending it for repairs next week. I will update to let people know how my experience went.
One thing I want to mention is that I bought the phone at launch approximately 11 months ago. The warranty is a one year warranty, so if you bought your Idol 3 at launch and are experiencing any issues, I recommend that you address it sooner rather than later. For me, I want my phone to be fully functional if/when I get Marshmallow.
macallik said:
I am experiencing the same thing. I rely heavily on double tap to wake now (Side note: DT2W is a mandatory feature for future phone purchases now) . The power button is still an issue when it comes to taking screenshots, and occasionally when Double Tap to Wake gives me issues.
I reached out to Alcatel and I am eligible for free servicing. I've been dragging my feet since I will have to live without my Idol 3 for 1-2 weeks more than likely, but I will be sending it for repairs next week. I will update to let people know how my experience went.
One thing I want to mention is that I bought the phone at launch approximately 11 months ago. The warranty is a one year warranty, so if you bought your Idol 3 at launch and are experiencing any issues, I recommend that you address it sooner rather than later. For me, I want my phone to be fully functional if/when I get Marshmallow.
Click to expand...
Click to collapse
It's nice to know it's not just me, but this also really sucks, up until now I've seen the idol 3 as a solid strong phone.
I thought about contacting alcatel also but I don't have another phone for a backup either, so if you send it away it'll be awesome if you give updates mostly for future reference.
I bought mine august of last year so I still have time also.
Sent from my SM-T230NU using XDA-Developers mobile app
tbkrazeey said:
It's nice to know it's not just me, but this also really sucks, up until now I've seen the idol 3 as a solid strong phone.
I thought about contacting alcatel also but I don't have another phone for a backup either, so if you send it away it'll be awesome if you give updates mostly for future reference.
I bought mine august of last year so I still have time also.
Sent from my SM-T230NU using XDA-Developers mobile app
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Click to collapse
Alright I'll keep you posted. Right now, the Alcatel repair center website is down but I'll try and get everything set up and ship it out tomorrow on my lunch break
macallik said:
Alright I'll keep you posted. Right now, the Alcatel repair center website is down but I'll try and get everything set up and ship it out tomorrow on my lunch break
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It's actually getting worse already.. And almost unbearable. I'm having to push it up around 10 times to get it to work now, and while it's like that double tap doesn't respond either. This is an extremely weird problem, I really don't understand how double tap and the button can both stop working at the same time, you would think double tap would always work... Unless the mother board is going bad in general, but you would think that would give a lot of other signs besides not unlocking.
Gonna drive me insane [emoji33]
I've been carrying my tablet using my phone for hotspot only, it's sadly easier then fighting it to unlock. I really hope alcatel doesn't play around with repairs.. For the sake of everyone and the fact if they take forever I might reconsider getting an idol 4 when they release...
Edit: I just realized that before this started I've had a weird issue where when I scroll my phone will randomly go into something like I tapped tho I was dragging, it's been frustrating and I didn't consider it to be linked until I just thought of it. Did you have this problem too?
Edit #2: also not unlocking automatically on calls, forcing me to miss calls or im fondling my phone different ways in a hurry hoping I unlock it in time and don't hang up.
Edit #3: also no lock/unlock sounds while having lock issues issues.
Sent from my 6045I using XDA-Developers mobile app
Sorry guys, looks like you are going to have to test this with someone else. I have been lazy and frequently popped my sim card out via a thumbnail. Eventually the sim ejector button broke so I can't get my sim/sd card out. I'll just call it a day and stick to my DT2W until I get a new phone in the next year or so.
I'm gonna have to send mine in. I assume I'll have to flash back to stock but that's my only obstacle.
I'm a bit upset that I'll probably lose B12 for T-mo but this is mainly an extra phone for me anyway.
macallik said:
Sorry guys, looks like you are going to have to test this with someone else. I have been lazy and frequently popped my sim card out via a thumbnail. Eventually the sim ejector button broke so I can't get my sim/sd card out. I'll just call it a day and stick to my DT2W until I get a new phone in the next year or so.
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Click to collapse
On second thought... I was using Soundcloud today and it was acting buggy so I tried to reset the phone. Power button doesn't register at all now, which means that not only am I unable to reset my phone, but also, if my battery dies, I can't turn the phone back on. Kind of a deal breaker there.
I will call Alcatel again and see what their thoughts are if my Sim/SD Card are stuck in my phone when I send it for repairs.
Yesterday I went to T-Mobile and they had the standard Sim ejector. Took a bit of elbow grease but they managed to pop it open.
Today I dropped the phone off @ a nearby UPS store. Alcatel should receive the phone by end-of-day Thursday as per the UPS worker. I am relegated to my old Nexus 4 for now.
On a somewhat related note, the paid version of Soundcloud is a life saver. I downloaded all of my music/news updates/podcasts onto my tablet via WiFi and now I can listen to everything without needing an internet connection. Should keep me busy for the immediate future.
macallik said:
Yesterday I went to T-Mobile and they had the standard Sim ejector. Took a bit of elbow grease but they managed to pop it open.
Today I dropped the phone off @ a nearby UPS store. Alcatel should receive the phone by end-of-day Thursday as per the UPS worker. I am relegated to my old Nexus 4 for now.
On a somewhat related note, the paid version of Soundcloud is a life saver. I downloaded all of my music/news updates/podcasts onto my tablet via WiFi and now I can listen to everything without needing an internet connection. Should keep me busy for the immediate future.
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Click to collapse
Well hopefully everything goes well and you get it back soon, I just hope they don't take forever.
I've noticed with mine after I took my case off I'm squeezing around the button and my phone makes a popping/clipping/creaking noise and then the button will work for a few times. So apparently for be it's a separation issue, which is weird because I've never really gave this phone any hard drops. But who knows, could just be a simple design flaw.
Sent from my 6045I using XDA-Developers mobile app
One thing I've found that works great is smart lock. I've got it set to never lock when at home or when I have my bluetooth on and connected to my phone. I don't have the power button issues you're having currently, but I thought I'd throw that option out there to make things a bit better for you. At least then when you press the power button the phone just wakes up on the home screen or whatever you were working on previously. I've been using smart lock for about a month without a hitch and it's the greatest feature I've seen for locking and unlocking the phone.
kingoftheafro said:
One thing I've found that works great is smart lock. I've got it set to never lock when at home or when I have my bluetooth on and connected to my phone. I don't have the power button issues you're having currently, but I thought I'd throw that option out there to make things a bit better for you. At least then when you press the power button the phone just wakes up on the home screen or whatever you were working on previously. I've been using smart lock for about a month without a hitch and it's the greatest feature I've seen for locking and unlocking the phone.
Click to expand...
Click to collapse
The issue is around waking the phone up when the screen is off, not unlocking the phone.
Anyways, at noon today I got an automated email from Alcatel saying that they had received my phone and will be starting the repair process. So far so good.
kingoftheafro said:
One thing I've found that works great is smart lock. I've got it set to never lock when at home or when I have my bluetooth on and connected to my phone. I don't have the power button issues you're having currently, but I thought I'd throw that option out there to make things a bit better for you. At least then when you press the power button the phone just wakes up on the home screen or whatever you were working on previously. I've been using smart lock for about a month without a hitch and it's the greatest feature I've seen for locking and unlocking the phone.
Click to expand...
Click to collapse
I tried the theory of taking off the lock in general hoping that it had anything to do with it but it didn't, it's just screen on/off problems regardless. I can however use an app for unlocking with power buttons that works flawlessly so that definitely confirms that it's the power button.
@macallik that's great to hear, maybe it won't take so long... My problem would be that I don't have a backup phone to use, so if they stay on top of repairs that's awesome.
Sent from my 6045I using XDA-Developers mobile app
macallik said:
The issue is around waking the phone up when the screen is off, not unlocking the phone.
Anyways, at noon today I got an automated email from Alcatel saying that they had received my phone and will be starting the repair process. So far so good.
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Click to collapse
Any update? I'm about to send my wife's in, but our backup phone is a piece of garbage.
...actually, we call it the dunce phone.
jayb151 said:
Any update? I'm about to send my wife's in, but our backup phone is a piece of garbage.
...actually, we call it the dunce phone.
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Click to collapse
My Nexus 4 seems antiquated so it has been a struggle for me as well.
I haven't gotten any further update yet. I did my Googles and have seen some warranty fulfillments take 2-3 weeks (granted it was a screen replacement) and others take 1-2 days. I am traveling for the week of Memorial Day so hopefully it arrives by Friday. but with each passing day it seems less likely. Utilizing my ZenPad 8.0 tablet a lot more fwiw.
ugh!
My wife broke her Nexus 4, then she broke mine after I upgraded to a Oneplus One. I have a Blu Studio G that we keep around just as an emergency back up, but it is such garbage. takes forever to do anything.
Thanks for letting me know.
@jayb151 Got an email ~20 minutes ago that my package has been shipped and they provided a tracking number. It hasn't arrived at the UPS Facility yet so it is still blank on the tracking page for the most part.
Received the phone back and the power button is functional again. I am going to stick to using Double Tap 2 Wake for the most part since I think that the power button going wonky was more of a design flaw than a random occurrence. They did not fix my broken Sim Card Ejector but I was able to brute force it open.
Overall I am happy with my experience.
I got the following issue which has been confirmed by Samsung Service desk to be occur more often:
After power down (switching of) and start-up the screen stays blind//black. Phone seems to work (LED and sound notifications). Attaching to PC with USB phone is recognized as normal. Hard reset via power and volume down bottom (and home button) seems to work but still screen stays blind. Phone is now on its way for repair. Will keep updated once I got news.
Anyone else here has same problem? Cures? Root-cause?
no one?
I had the problem 4 months ago.
The screen went black a few times but always goes up after 10 minutes of pressing vol down + power button. But after a lot of time doing that, it finally went absolutely black like yours, and yes the phone was working cause I could hear my ringtone, see the led blinking and it vibrated sometimes.
Then they repaired it free of charge even if my knox was 0x1. I don't know if the issue is root related or not. I was rooted and on SuperMan Rom.
Hi thanks, for the reply. Mine is 100% original and being repaired currently. Not sure yet what the cause is but will share it once I got the feedback.
Cheers,
Steven
Update 28/11/2016: According to repair-shop it's the motherboard. Anyone else had issues like this?
Steven13 said:
Update 28/11/2016: According to repair-shop it's the motherboard. Anyone else had issues like this?
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Click to collapse
When I had this issue, they told it was an issue with the motherboard and the lcd panel and they changed both according to the reparation report.
Steven13 said:
Update 28/11/2016: According to repair-shop it's the motherboard. Anyone else had issues like this?
Click to expand...
Click to collapse
Not personally, but have read another one member at least, here having the same problem
Update 6-12: I'll get my phone returned this week. Apperently a faulty motherboard was the cause of this error. Samsung and it's official repair center where negatively in the news this week on a Dutch consumer program. Reason is not having enough OLED replacement screens so consumers are "forced" to buy a new one. [in Dutch: http://kassa.vara.nl/nieuws/reactie...eprocedure-van-beeldschermen-van-smartphones].
For the last couple of weeks I was unable to restart my phone without a yellowish little box with white stripes (5mmx5mm) appearing in the center of the screen I can't even reset it to factory settings because of this. If I want to turn my phone back on I need to let it stay like that for 10-15 minutes than restart it again and it turns on. If I try to restart it right away it comes back. My phone is an Alcatel One Touch Idol 3 5.5 (6045Y) with android 6.0.1.
Are you trying to let the phone boot normally by only pressing the power button or trying to enter recovery mode by pressing volume and power?
audit13 said:
Are you trying to let the phone boot normally by only pressing the power button or trying to enter recovery mode by pressing volume and power?
Click to expand...
Click to collapse
I'm trying both. But the same thing is happening. When the phone turns on the little box appears and I can't do anything.
This was happening for the last couple of weeks but after 15 minutes I could turn my phone back on but today I couldn't turn my mobile data on so I restarted the phone couple of hours ago and since then I can't turn it back on.
Sounds like a possible hardware problem. Any way to get it resolved under the manufacturer's warranty?
audit13 said:
Sounds like a possible hardware problem. Any way to get it resolved under the manufacturer's warranty?
Click to expand...
Click to collapse
Yeah I begin to think that is a hardware problem because I had to change the screen couple of months ago but the problem appeared couple of weeks ago.
The warranty has expired in december so I will have to deal with this phone for now.
Thank you anyway for your replies.
Good luck with the repair.
Since the problem appears before the ROM loads, it's probably hardware-related. Was the phone recently dropped?
audit13 said:
Good luck with the repair.
Since the problem appears before the ROM loads, it's probably hardware-related. Was the phone recently dropped?
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Click to collapse
No first it started having random inputs on the screen. It would fix by locking and unlocking the phone but then I would get really laggy so after rebooting the phone the little box appeared.
MrBuk said:
No first it started having random inputs on the screen. It would fix by locking and unlocking the phone but then I would get really laggy so after rebooting the phone the little box appeared.
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Click to collapse
Not for this phone in particular, but from my past experience with replacing screens on different phones (at least half a dozen times)...
Since you had your screen replaced, and you are having a couple of different symptoms that seem to be hardware-related, I would suggest checking the connectors first. It's possible that a connector got dirty or oxidized, or was not attached properly. If you did the job yourself, it shouldn't be a problem for you to check this. If you had a repair shop do it, see if you can get them to look into it.
Another possibility is that the replacement screen assembly might be defective...
MrBuk said:
Yeah I begin to think that is a hardware problem because I had to change the screen couple of months ago but the problem appeared couple of weeks ago.
The warranty has expired in december so I will have to deal with this phone for now.
Thank you anyway for your replies.
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Click to collapse
If the screen was changed by Alcatel services you still in warranty, tell them that you a few times that issue after the reparing but it fix it by him selfe but now he doens´t fix it.
Let´s see what appens!
persona78 said:
If the screen was changed by Alcatel services you still in warranty, tell them that you a few times that issue after the reparing but it fix it by him selfe but now he doens´t fix it.
Let´s see what appens!
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Click to collapse
The screen was not changed by Alcatel services. It broke 2 days after the warranty expired.
MrBuk said:
The screen was not changed by Alcatel services. It broke 2 days after the warranty expired.
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Click to collapse
...**** ...
Was it fall? Maybe this was what damaged the phone
persona78 said:
...**** ...
Was it fall? Maybe this was what damaged the phone
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Click to collapse
Yes it was a fall but I don't think that was the cause for the recent problems I have. Actually in the last couple of days I think I found the real cause. The power button is not working properly so I have to press it really hard in order to unlock my phone. This however was very annoying so I started using an external battery in order to unlock the phone ( When I plug in the phone it unlocks). And since I stopped using the power button almost all problems stopped. ( I said almost because the phone has still random inputs but not as severe as before)
Hi , got this phone 3 days back and have observed that the phone hangs and switches off automatically. This has happened while viewing photos in the gallery or clicking a photo and the last time it was while changing brightness. Any clue why is it behaving this way?
bhavik_kk said:
Hi , got this phone 3 days back and have observed that the phone hangs and switches off automatically. This has happened while viewing photos in the gallery or clicking a photo and the last time it was while changing brightness. Any clue why is it behaving this way?
Click to expand...
Click to collapse
Didn't you mess with anything in Developer options?
_jis_ said:
Didn't you mess with anything in Developer options?
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Click to collapse
No. Infact i haven't even unlocked the developer options.
bhavik_kk said:
No. Infact i haven't even unlocked the developer options.
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Click to collapse
Did you activated some gestures? Settings / Advanced / Gestures...
If not then do factory reset, if it doesn't help then RMA.
Double tap to wake up and finger print gesture are the only 2 things which are turned on.
Then do factory reset, if it doesn't help then RMA.
It is happening with me as well. It switches off and then goes into a bootloop for 5 mins before it starts. I talked to the customer care and they sent a technician but all he did was reset the phone. The problem didn't go. So I filed a replacement for the product. What I could deduce from this (might be wrong) is that this issue has something related to the loose battery(watch Jerryrigeverything's teardown vid) placement gone wrong in Zenfone 6. Either way, if I didn't misunderstand your issue then maybe you should also get your varient replaced.
After my last post in this thread, i had uninstall a gallery app by SB studios(available on play store) and since then the problem has stopped. I have a replacement date till 7th July....will wait till 6th and in case the problem occurs even once, ill put up a replacement request.
Siddharth13 said:
It is happening with me as well. It switches off and then goes into a bootloop for 5 mins before it starts. I talked to the customer care and they sent a technician but all he did was reset the phone. The problem didn't go. So I filed a replacement for the product. What I could deduce from this (might be wrong) is that this issue has something related to the loose battery(watch Jerryrigeverything's teardown vid) placement gone wrong in Zenfone 6. Either way, if I didn't misunderstand your issue then maybe you should also get your varient replaced.
Click to expand...
Click to collapse
Just chiming in, I don't see how a loose battery will cause the phone to hang up and reboot. A loose battery will be a fire hazard. A loose battery connector could short circuit the phone and/or make the phone loose power instantly.
I suggest you reset your phone again and if the problem persists get a replacement. Don't wait for the last day, you'll have to convince the CSR to accept the RMA.
Already place a replacement request. I received a call from flipkart today noon, asking me to start the phone in safe mode and see if the problem persist, do a factory reset. Wierd part was the phone even hung when i was in safe mode. I have informed flipkart abt the current state of the phone and they are sending some technician to my residential place check the phone.
@bhavik_kk That's good to hear, keep us apprised!
The technician from Flipkart.com visited and all he did was a hard reset ....and said the issue will be resolved and left. The phone still switches off suddenly and take atleast 30-45 mins to turn on....as it goes into bootloop..aur the phone screen just simply flickers. I can't even place another return request on the flipkart website and it pops up an error, 'somethin went wrong'... Worst experience with flipkart. #Asus India....please help me with this.
I have the same problem too. It happened after the latest update three days ago. It happened twice while I exit playing clash royale and repeatedly after I exit the camera APP. The phone will turn off and Bootloop after displaying the Asus logo. It will boot normally if I hold down the volume down and power keys together ( Don't ask me why... )
I did a factory reset and after first time setup it just shut down and refuseD to boot at all this time.
I'll have to take it to the local service center later.
Me was also facing that issue and still sometime phone hangs and only black screen, then i have to hard restart the phone.
Hope Asus will come provide update to fix it.
This phone is a joke! It is starting to look as bad as the Samsung Galaxy Fold. Way too many issues need to be resolved. Asus rushed it out in an attempt to compete and they are falling on their faces hard. Don't believe me...just do the research on the many, many issues.
bhavik_kk said:
Hi , got this phone 3 days back and have observed that the phone hangs and switches off automatically. This has happened while viewing photos in the gallery or clicking a photo and the last time it was while changing brightness. Any clue why is it behaving this way?
Click to expand...
Click to collapse
Siddharth13 said:
It is happening with me as well. It switches off and then goes into a bootloop for 5 mins before it starts. I talked to the customer care and they sent a technician but all he did was reset the phone. The problem didn't go. So I filed a replacement for the product. What I could deduce from this (might be wrong) is that this issue has something related to the loose battery(watch Jerryrigeverything's teardown vid) placement gone wrong in Zenfone 6. Either way, if I didn't misunderstand your issue then maybe you should also get your varient replaced.
Click to expand...
Click to collapse
kwongwt said:
I have the same problem too. It happened after the latest update three days ago. It happened twice while I exit playing clash royale and repeatedly after I exit the camera APP. The phone will turn off and Bootloop after displaying the Asus logo. It will boot normally if I hold down the volume down and power keys together ( Don't ask me why... )
I did a factory reset and after first time setup it just shut down and refuseD to boot at all this time.
I'll have to take it to the local service center later.
Click to expand...
Click to collapse
mohitgarg7 said:
Me was also facing that issue and still sometime phone hangs and only black screen, then i have to hard restart the phone.
Hope Asus will come provide update to fix it.
Click to expand...
Click to collapse
Are you all from India?
Do you have the same mobile operator or not?
How old is your SIM card?
Are you using VoLTE?
bhavik_kk said:
The technician from Flipkart.com visited and all he did was a hard reset ....and said the issue will be resolved and left. The phone still switches off suddenly and take atleast 30-45 mins to turn on....as it goes into bootloop..aur the phone screen just simply flickers. I can't even place another return request on the flipkart website and it pops up an error, 'somethin went wrong'... Worst experience with flipkart. #Asus India....please help me with this.
Click to expand...
Click to collapse
Just call the customer service again (take the number from the website). You'll again get frustrated while explaining a new person the whole problem all over again. They'll send the technician again (hopefully the same one). Just tell him that the reset didn't work (or record a video of the bootloop) and he'll approve the replacement. It worked for me (got the replacement) and hopefully will work for you too.
_jis_ said:
Are you all from India?
Do you have the same mobile operator or not?
How old is your SIM card?
Are you using VoLTE?
Click to expand...
Click to collapse
I am from Hobg Kong. My phone was functioning well before the latest update last week.
Its funny when I took my phone to the service center it has rebooted by itself (I tried for an hour earlier but the phone has refused to boot no matter how I tried) and everything seens to be fine. Luckily I have recorded a video of the malfunction earlier at home to prove my case !
kwongwt said:
I am from Hobg Kong. My phone was functioning well before the latest update last week.
Click to expand...
Click to collapse
What version was functioning well for you?
What version broke your phone?
Did you use VoLTE prior to boot loop?
_jis_ said:
What version was functioning well for you?
What version broke your phone?
Did you use VoLTE prior to boot loop?
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Click to collapse
My phone is not with me so I cannot tell you exactly which version it was. As I said, it was Ok before the latest upgrade a few days ago. I have been using volte since day one. I doubt it caused the problem because when reboot happened, I was at home using WiFi.