Hi.
After two months my phone developed this white little tint, dot, whatever this is. Phone never been dropped. It just appeard out of nowhere. Working long hours so can't go to shop this week. Just want to find out if this something that is cover by warranty? Can this be fixed or shall I ask for replacement?
Thanks
My Wife got this on Brand New Phone after unboxing
Sony replaced complete Device
StonyD said:
My Wife got this on Brand New Phone after unboxing
Sony replaced complete Device
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Good to know that. Hope I will not have a problem with replace as well. Thanks for letting me know.
StonyD said:
My Wife got this on Brand New Phone after unboxing
Sony replaced complete Device
Click to expand...
Click to collapse
lol u got lucky then cuz in my situation they only changed screen and some adhesives ,cushions and membranes i was hoping for a new device but nope they have only replaced the lcd...i also had white spot on the screen.
Related
Hey everyone,
I recently bought my HOX at my local AT&T store about a month ago and managed to drop within the first 2 weeks I had it, and break both the glass and LCD. I went on ebay and bought both the LCD and glass together and installed it on my phone with no luck. Screen is totally black with no response. Everthing else works flawlessly, vibrator, capacitive buttons, and speaker. The aftermarket LCD screen's cable was straight so I had to make a fold in it like the original cable was. I worry that that might be what the problem is, though I highly doubt it. I would appreciate it greatly if someone could give me some advice on what I should do at this point. Return the LCD and glass or try something else. Thanks
hatchman16 said:
Hey everyone,
I recently bought my HOX at my local AT&T store about a month ago and managed to drop within the first 2 weeks I had it, and break both the glass and LCD. I went on ebay and bought both the LCD and glass together and installed it on my phone with no luck. Screen is totally black with no response. Everthing else works flawlessly, vibrator, capacitive buttons, and speaker. The aftermarket LCD screen's cable was straight so I had to make a fold in it like the original cable was. I worry that that might be what the problem is, though I highly doubt it. I would appreciate it greatly if someone could give me some advice on what I should do at this point. Return the LCD and glass or try something else. Thanks
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Welcome, search the forum. Long story short, call HTC and have them fix it for ~$220
If you signed a contract when you bought the phone and are still within 30 days, I would just have AT&T add insurance to your line and make a claim for it.
SBA1226 said:
If you signed a contract when you bought the phone and are still within 30 days, I would just have AT&T add insurance to your line and make a claim for it.
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still gonna cost 200$ to replace with AT&T with insurance. but maybe the person there will be nice who knows.
SBA1226 said:
If you signed a contract when you bought the phone and are still within 30 days, I would just have AT&T add insurance to your line and make a claim for it.
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Thanks for the quick responses, looks like im gonna have to bite the bullet and pay the $220 bucks. AT&T has terrible customer service and they had no interest in helping me.
still not fixed
Hello again,
I recently bought another replacement LCD and digitizer. Installed it in the phone still with no luck. Everything except the screen works perfectly. All the connectors and motherboard look perfect. I have called HTC and there have some of the worst tech support that I have ever experienced. Please respond...im running out of ideas.
hatchman16 said:
Hello again,
I recently bought another replacement LCD and digitizer. Installed it in the phone still with no luck. Everything except the screen works perfectly. All the connectors and motherboard look perfect. I have called HTC and there have some of the worst tech support that I have ever experienced. Please respond...im running out of ideas.
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I`ve got the same problem. Have you found a solution?
we're you esd grounded while installing it?
Sent from my HTC One XL using xda premium
ptesmoke said:
we're you esd grounded while installing it?
Sent from my HTC One XL using xda premium
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no :-/
Try both the old one and the new one without placing it into the housing...
The problem you will face most is with the LCD strip which has to be inserted fully in the slot..
Which is very difficult to do so and needs lots of time on it...
see some Replacement videos on Youtube. It do show you step by step guide on replacing the LCD..
Just place the battery and all the connectors and try powering it on b4 inserting it into the housing..
ptesmoke said:
we're you esd grounded while installing it?
Sent from my HTC One XL using xda premium
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XtR3m3R said:
no :-/
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Ya, that slight pinch you felt during the install......that was your $500's last words
bondarun said:
Try both the old one and the new one without placing it into the housing...
The problem you will face most is with the LCD strip which has to be inserted fully in the slot..
Which is very difficult to do so and needs lots of time on it...
see some Replacement videos on Youtube. It do show you step by step guide on replacing the LCD..
Just place the battery and all the connectors and try powering it on b4 inserting it into the housing..
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Click to collapse
The old LCD isn`t working anymore. The LCD Connection is fully inserted. First time i started the device with the new LCD, everything was working well. A few seconds later i got the blackscreen.
XtR3m3R said:
The old LCD isn`t working anymore. The LCD Connection is fully inserted. First time i started the device with the new LCD, everything was working well. A few seconds later i got the blackscreen.
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May be its an Hardware issue...
Try plugging in the display alone not the digitizer cable..
Give a try..
18th.abn said:
Ya, that slight pinch you felt during the install......that was your $500's last words
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Did he pretty much fry the whole thing?
No, he's getting it to boot I believe just no screen..
Try plugging into the pc and make sure it's being recognized.
Sent from my HTC One XL using Tapatalk 2
18th.abn said:
No, he's getting it to boot I believe just no screen..
Try plugging into the pc and make sure it's being recognized.
Sent from my HTC One XL using Tapatalk 2
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Yeah i think the new LCD is broken. With a flashlight i can see Android on the screen
So i think the backlight is broken. So i will repair the phone with a new Display and Digitizer Unit. Right?
I tried the same thing, but mine was just the glass. Forget about trying to separate LCD from glass, really you are not that skilled (any of you!). anyway, It was about 45 days after receiving my HOX and I called ATT and just told them what happened and that my phone was in 1000 pieces, said I now have a contract and no phone (though I was much more miserable and depressed sounding at the time). She said "no problem, I will just toss out this old contract and we will start from scratch" It cost me another $99 but they sent me a brand new phone. I was shocked. First time a carrier ever made me smile (other than running LTE Speed Tests)
XtR3m3R said:
no :-/
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Click to collapse
i don't know i can't speak
Hi guys,
I got my XL yesterday but I have just noticed a bright white small dot appears on my screen on black background but it is not visible in other colors
Is it a dead or stuck pixel ? Really needs help regarding that so I can check with the store to replace it if it is a defect
maxo3000 said:
Hi guys,
I got my XL yesterday but I have just noticed a bright white small dot appears on my screen on black background but it is not visible in other colors
Is it a dead or stuck pixel ? Really needs help regarding that so I can check with the store to replace it if it is a defect
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Anybody here ?
maxo3000 said:
Anybody here ?
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Try doing factory reset and check if it's going .
But I think it's a defect , So rush to Sony Service center soon and get the device "Replaced" .
If customer finds a defect in Sony mobiles within a week , then they have a policy to replace the device.
The "A" Factor said:
Try doing factory reset and check if it's going .
But I think it's a defect , So rush to Sony Service center soon and get the device "Replaced" .
If customer finds a defect in Sony mobiles within a week , then they have a policy to replace the device.
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Click to collapse
Thank you for your reply but I got it from a local shop.Do you think it can get worth or it may affect my phone ? I have read some posts saying that if it is not annoying you and you can live with it;then don't replace it.I am really afraid this option will be also hard as it was last piece available in the store and I believe it will be hard to replace it ?
PS: it is really so tiny white dot but I don't know if that means something wrong is there or just a small defect ?
and thanx again for your reply
maxo3000 said:
Thank you for your reply but I got it from a local shop.Do you think it can get worth or it may affect my phone ? I have read some posts saying that if it is not annoying you and you can live with it;then don't replace it.I am really afraid this option will be also hard as it was last piece available in the store and I believe it will be hard to replace it ?
PS: it is really so tiny white dot but I don't know if that means something wrong is there or just a small defect ?
and thanx again for your reply
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have it replace, asap! that tiny white dot should not be included with the purchase of your unit.
a defect is a defect. if thats the last piece available. ask for a full refund. it could be the last piece because it has already been checked by someone and didn't get it.
btw, have you checked if the box is sealed and opened in front of you?
just my 2 cents.
dyamez said:
have it replace, asap! that tiny white dot should not be included with the purchase of your unit.
a defect is a defect. if thats the last piece available. ask for a full refund. it could be the last piece because it has already been checked by someone and didn't get it.
btw, have you checked if the box is sealed and opened in front of you?
just my 2 cents.
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First of all-thanx for your reply but all I meant that I have checked many stores in my area and they don't have it
So the problem now that I don't want another phone nor a refund.Also I don't trust repair center as they may get it worse !
It really doesn't annoy me but the only question I am worried it can be worse or affect my phone in the future ?
and again-really thank you guys-your community always helpful for android noobs like me :good:
if its ok with you or it doesn't matter you, then its fine.
my point is, of course we bought it with our hard earned money. we deserve to have it defect free.
I believe, it comes with a warranty? if it does goes worst. then have it warrantied
dyamez said:
if its ok with you or it doesn't matter you, then its fine.
my point is, of course we bought it with our hard earned money. we deserve to have it defect free.
I believe, it comes with a warranty? if it does goes worst. then have it warrantied
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Yes it is really hard earned money but the point I am worried about if it can get worse through the warranty and is it dangerous or a sign of a bigger problem ? Waiting for you advice
PS: I love this phone and it is perfect for me - I don't even want to replace it with Galaxy S3 Mini which I believe is not as good as Xperia L
maxo3000 said:
Yes it is really hard earned money but the point I am worried about if it can get worse through the warranty and is it dangerous or a sign of a bigger problem ? Waiting for you advice
PS: I love this phone and it is perfect for me - I don't even want to replace it with Galaxy S3 Mini which I believe is not as good as Xperia L
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Click to collapse
I came from S3 mini before having this Xperia L. All I can say is, XL is way way better than my previous one.
Rest assured that your XL will do fine, if your ok with that little tiny white dot. Unless of course bigger problem arises. Then thats the time you bring it for warranty. Sony service center will take care of it.
Does the store have the 7 days replacement policy or a full refund? If yes, I'd rather bring it back and wait for a replacement or have it refunded. And buy with other stores. For you to have peace of mind with your beloved XL.
Good luck.
Hi. So I suddenly noticed that there's this one white dot that is visible only on black background on the top most part of my screen. I just got this phone yesterday, brand new.
I think it is tolerable. Because it's just 1 white dot I would rarely see.
The question is, if this is a dead or stuck pixel ?
If yes, will it spread ? Is it really tolerable ?
Thanks in advanced for the answers ...
I found one the same day I got mine thought I could live with it but once I noticed it, it bugged the hell out of me. I took it back to T-Mobile and traded for a new one.
Blaze420916 said:
I found one the same day I got mine thought I could live with it but once I noticed it, it bugged the hell out of me. I took it back to T-Mobile and traded for a new one.
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thank you very much. thats what i needed to hear / read. i will have mine replaced today!
It's your best bet cause it will bug you
You need 3 for it to be a fault with most makers. Is it white on different screens? I've one on one app and came to the conclusion that it is the program
#64268gkyJL#8653%dhjGUKVS357.
Since some weeks I am facing an increasing number of bright white spots on the screen (pls. refer to attached picture). Ok picture is not perfect, but should give an impression what I am talking about. Is anybody having the same issue with his screen.
I am wondering whether this is realated to a general quality issue or a faulty handling on my side.
Thx for your comments.
If your screen does that, perhaps it's time to get it looked at under warranty?
Swan Princess said:
If your screen does that, perhaps it's time to get it looked at under warranty?
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unfortunately, it is already a replaced one....not coming from Huawei....
flyingjack said:
unfortunately, it is already a replaced one....not coming from Huawei....
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I am sure there are options for repair still, if the white spots bother you that much.
If it's an already replaced screen, it's probably not the best quality.
Could be adhesive.
I had a ASCEND MATE 7 for a while and after about two months got wild white patches on screen, sold it by the way and bought a new one. This new one even had brighter patches from the beginning!
Got this one replaced with MATE 8 by the warranty (yeah, they gave me the MATE 8 instead for whatever the reason!)
I'm now useing it for about 2 and half months and again I got white patches almost in middle and bottom of the screen! What the hell !?
I think this is the problem with internal batteries, as they are poor quality and after some time of use the battery's pressing against the back of the LCD ... and the whites appear
We should definitely blame Huawei for this
It's maybe because of poor quality made IPS-NEO screens used in mate series .. anyway Huawei MUST answer
mine is even worser. the device never dropped, not even a scratch around...
Got my XZP a few days ago. unboxed today and powered on and while booting up with the white screen and logo I found some clusters of ultra white pixels on screen.. I have since returned the phone for replacement, but I do suggest you check yours.. I had a similar issue with my Z3.. Thought Sony overcame these issues of the past.. seems not
What a surprise, no pics.
FartyParty said:
What a surprise, no pics.
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sorry I returned the phone for repair before I was able to take pics and submit here... Just letting people know to check their screens. No hate on Sony.
cheetah2k said:
sorry I returned the phone for repair before I was able to take pics and submit here... Just letting people know to check their screens. No hate on Sony.
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Well it's not easy to know what you meant with no pics. I looked at my screen which looked fine but without pics I would have no idea.
FartyParty said:
Well it's not easy to know what you meant with no pics. I looked at my screen which looked fine but without pics I would have no idea.
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Got my replacement XZP on Friday last week. All good now. Except I have a touch screen lag when the phone gets warm Ah sony....