[HELP] App Facebook, error -11 - Moto G Q&A, Help & Troubleshooting

Hi guys, I'm trying to install (again) the facebook app, but always appear "error -11" and the installation is aborted. In the google guide does not appear this kind of error, but I've tried the same to follow the guide's rules. Obviously, I've cancel and downloaded the app many many times, but always appear the same error.
How can I solve it? Is a fb's problem or a device's problem?
Thank you

Related

[Q] Google play book download

Hello everyone
I have tried to download a few books for offline use in Google play books, but got the error message "download failed, refresh library to try again." Anyone also have the same issue?
cescman said:
Hello everyone
I have tried to download a few books for offline use in Google play books, but got the error message "download failed, refresh library to try again." Anyone also have the same issue?
Click to expand...
Click to collapse
Does anybody else have the same problem? I still get the same error despite multiple attempts. I have also tried clearing the app data and cache but no use
Hi,
I also have this problem - anyone found a solution?

[Q] Parsing error / please help

Im trying to install an app thats not on the play store and i keep getting a parse error message "There was a problem while parsing the package".
I've adjusted the security settings to allow intalling apps from unknown sources but still no luck,, any ideas ??
If i dont get this sorted ill have to return the phone and id rather not have to do that.
Read the FAQ.
Thanks Mate , will try that.

[Resolved] Play Store: Unknown error "-24" on installation

Hi there,
I had trouble installing Threema on CM yesterday and as I finally managed to get it running I wanted to share my insights.
When trying to install Threema, I received an unknown error "-24" from the Play Store. I searched this forum and found the advice to stop the Play Store app and to uninstall all updates. I did so, restarted the phone and received another error during install. This time it was "No sufficient memory". Well, on my clear Nexus 5 it was obvious that this can't be true. So I searched this forum again and found the advice to search for all files on my phone belonging to Threema. I used Root Explorer for this task and found a bunch of files all over the file system. I deleted them, stopped the Play Store app, uninstalled the updates, restarted the phone and finally was able to install Threema.
Hope this help someone else in misery, too.

[Q] Constant crashes

Hello all,
I'm hoping someone could help me. After the update to play services 6.1 a while ago (what i believe started my problems) I had constant (as in every 2 seconds) crashes of Google play services and gapps. I had to roll back services and play store to factory to get everything normal. Though afterwards a few programs were crashing a lot like dropbox and amazon music. In an attempt to fix that I uninstalled dropbox to reinstall and now i get errors trying to install. someone suggested using a file explorer to delete the remaining files, it gives me an error trying to do so. (i have root btw) I tried to wipe the cache in recovery and it fails and has this error in the log:
Code:
Updating partition details...
E:error opening '/data/data/com.google.android.gms/code_cache/secondary-dexes'
E:error: I/O error
E:error opening '/data/data/com.google.android.music/cache/play_common_main'
E:error: I/O error
E:error opening '/data/data/com.google.android.music/cache/play_common_images'
E:error: I/O error
E:error opening '/data/data/com.google.android.youtube/files'
E:error: I/O error
E:error opening '/data/data/com.getpebble.android/cache/keen/support'
E:error: I/O error
E:error opening '/data/data/com.dropbox.android/app_DropboxSyncCache/hizqkiq3952astb/2753465-notifications'
E:error: I/O error
I:Data backup size is -963219371MB, free: 47774MB.
I:Unmounting main partitions...
Anyone know whats going on? I'm so fed up i considered a factory reset, but im afraid that what ever this is would effect it and brick my phone in the process, can anyone help? Thanks
Anyone? This I s driving me nuts. I can't even use my phone for most of what I need anymore.
I'd completely wipe it and return the phone to completely stock and start fresh.
http://forum.xda-developers.com/oneplus-one/general/guide-return-opo-to-100-stock-t2826541
Transmitted via Bacon
Thanks for the link, already running stock though, just rooted. Believe me I just want to factory reset at this point. But I'm afraid that those errors might be prevalent when trying to do so and bork phone entirely.
Hi, I tried to do a factory reset, but things aren't quite right. When I boot i get the System UID's Inconsistent error. Looking at the log shows that those error posted in the code occurred during the reset. What is going on how do i fix this, some Google stuff works now, but some doesn't and crashed, such as gmail, it says i need the updated play services which i'm afraid to update anyway cause that's when play services starts to crash. I REALLY need some help. I have to us my phone fo so many things and thins is messing me up. Thanks for any help anyone an give.
Thwiipp said:
Hi, I tried to do a factory reset, but things aren't quite right. When I boot i get the System UID's Inconsistent error. Looking at the log shows that those error posted in the code occurred during the reset. What is going on how do i fix this, some Google stuff works now, but some doesn't and crashed, such as gmail, it says i need the updated play services which i'm afraid to update anyway cause that's when play services starts to crash. I REALLY need some help. I have to us my phone fo so many things and thins is messing me up. Thanks for any help anyone an give.
Click to expand...
Click to collapse
I know you're apprehensive about flashing the fastboot images, but it's the only thing that has a chance of fixing your problems. Time to bite the bullet.
Transmitted via Bacon
OK, but my question now is will this be able to clear all the
Code:
E:error opening '/data/data/com.google.android.gms/code_cache/secondary-dexes'
E:error: I/O error
E:error opening '/data/data/com.google.android.music/cache/play_common_main'
E:error: I/O error
E:error opening '/data/data/com.google.android.music/cache/play_common_images'
E:error: I/O error
E:error opening '/data/data/com.google.android.youtube/files'
E:error: I/O error
E:error opening '/data/data/com.getpebble.android/cache/keen/support'
E:error: I/O error
E:error opening '/data/data/com.dropbox.android/app_DropboxSyncCache/hizqkiq3952astb/2753465-notifications'
E:error: I/O error
I:Data backup size is -963219371MB, free: 47774MB.
that never went away, when doing a factory. reset and everything it would not wipe the sections that gave an IO error
Maybe totally not related, but had similar issue with my black OPO (stock rom, no root). Google Play Store kept crashing. Just googled the issue and believe it or not, but in my case it was solved by changing back the THEME (yes the theme!) to default/stock Theme Hexo... Bam no more crashes!

[Q] Unfortunately com.android.preference.help has stopped

I am continuously getting this error and I am unable to use the phone.
I found an article on phone spy and found it very interesting and hence I followed the steps given on that page mobipast . com / android /
Then I thought it was some spyware malware or unwanted stuff and ignore it. After sometime I saw this message "Unfortunately com.android.preference.help has stopped" appearing continuously. The only way I can stop this message is by going into Settings->Accessibility->com.android.preference.help and turning it from OFF to ON
This option was not there before in settings, it came after installing the apk from android . mobipast . com
Now I cannot find that installed apk anywhere. I am assuming that if I uninstall that app, this issue will be resolved but unable to find name of the app.
Let me know if i need to provide any further info.
Thank you
mac_see said:
I am continuously getting this error and I am unable to use the phone.
I found an article on phone spy and found it very interesting and hence I followed the steps given on that page mobipast . com / android /
Then I thought it was some spyware malware or unwanted stuff and ignore it. After sometime I saw this message "Unfortunately com.android.preference.help has stopped" appearing continuously. The only way I can stop this message is by going into Settings->Accessibility->com.android.preference.help and turning it from OFF to ON
This option was not there before in settings, it came after installing the apk from android . mobipast . com
Now I cannot find that installed apk anywhere. I am assuming that if I uninstall that app, this issue will be resolved but unable to find name of the app.
Let me know if i need to provide any further info.
Thank you
Click to expand...
Click to collapse
ISSUE RESOLVED
Settings->Accessibility : Turn OFF com.android.preference.help
Settings->App->Downloaded : Clear cache, clear data and uninstall com.android.preference.help
I also did Settings->App->All : Press menu button and click Reset App Preference (optional)
Now its gone from Accessibility and the error has also stopped

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