[Completed] Unable to ck up WhatsApp - XDA Assist

I am unable to back up WhatsApp. I contacted WhatsApp support and their response is as quoted:
"It appears that your device is rooted. We are sorry, but we don’t support rooted devices. We understand the reasons behind rooting a device, but please be aware that any new configuration that is a result of rooting may conflict with WhatsApp.
If you wish to receive further assistance, please remove root access from your device. Then, contact us again from inside the app (WhatsApp [Settings] > [Help] > [Contact us]). "
Please can someone how to remove root access from my phone?
Thanks

gchiave said:
I am unable to back up WhatsApp. I contacted WhatsApp support and their response is as quoted:
"It appears that your device is rooted. We are sorry, but we don’t support rooted devices. We understand the reasons behind rooting a device, but please be aware that any new configuration that is a result of rooting may conflict with WhatsApp.
If you wish to receive further assistance, please remove root access from your device. Then, contact us again from inside the app (WhatsApp [Settings] > [Help] > [Contact us]). "
Please can someone how to remove root access from my phone?
Thanks
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Hello,
Could you elaborate a little please? Which phone? What firmware? What's error when you backup?
-Vatsal

Vatsal said:
Hello,
Could you elaborate a little please? Which phone? What firmware? What's error when you backup?
-Vatsal
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Click to collapse
My phone is Mlais MX-Base with Android 5.1.
The message I receive is "unable to back up. Please check your internet settings and press back up".
My internet is fine (wi-fi) and no intervention from me on the phone.

gchiave said:
My phone is Mlais MX-Base with Android 5.1.
The message I receive is "unable to back up. Please check your internet settings and press back up".
My internet is fine (wi-fi) and no intervention from me on the phone.
Click to expand...
Click to collapse
Hello,
You may try reinstalling the app with local backup.
-Vatsal

Vatsal said:
Hello,
You may try reinstalling the app with local backup.
-Vatsal
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Click to collapse
What do you mean "local backup"?

gchiave said:
What do you mean "local backup"?
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Click to collapse
Hello,
Try reinstalling whatsapp. If you don't wanna lose your chats, take a backup locally from settings>chat>chat backup
-Vatsal

Vatsal said:
Hello,
Try reinstalling whatsapp. If you don't wanna lose your chats, take a backup locally from settings>chat>chat backup
-Vatsal
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But this is exactly what i CANNOT do!

gchiave said:
But this is exactly what i CANNOT do!
Click to expand...
Click to collapse
Hello,
I am sorry but you may try posting your query with all relevant details here Ask any Q noobfriendly
-Vatsal

Vatsal said:
Hello,
I am sorry but you may try posting your query with all relevant details here Ask any Q noobfriendly
-Vatsal
Click to expand...
Click to collapse
Thanks anyway.

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RiseAndGrind said:
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Hi,
Thanks for using XDA assist.
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Vatsal said:
Hi,
Thanks for using XDA assist.
The yellow triangle icon means that you have rooted your phone which also removes any warranty as well. As far as I know, it is irreversible as the security features of knox (software security by samsung) on your device has been triggered.
Also U can try reflashing stock kernel
If you still have additional questions, please ask them in the forum below:
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Good Luck!
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But is there anyway that I can root it without thay popping up ever again? Maybe a way to remove it? Thanks.
RiseAndGrind said:
But is there anyway that I can root it without thay popping up ever again? Maybe a way to remove it? Thanks.
Click to expand...
Click to collapse
Hello,
Try posting your query here Ask any Q Noobfriendly, the experts there maybe able to assist you.
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nccrali said:
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Click to expand...
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Vatsal said:
Hi,
What exactly were you trying to do?
-Vatsal
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I figured it out thanks. If you can help me with restoring my htc ane a9 to stock, can i contact you in personal?
nccrali said:
I figured it out thanks. If you can help me with restoring my htc ane a9 to stock, can i contact you in personal?
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Hello,
Glad that you figure it out.
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Vatsal said:
Hello,
Glad that you figure it out.
For restoring to stock, you may try posting your query here HTC One A Q&A Foums, the experts there maybe able to assist you.
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Click to expand...
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I searched almost everywhere but I didn't find the solution. My twrp 3.0.2.0 won't mount internal storage, it's decrypted.
nccrali said:
I searched almost everywhere but I didn't find the solution. My twrp 3.0.2.0 won't mount internal storage, it's decrypted.
Click to expand...
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Hello,
You can make a new thread there in A9 Q&A Forum, the experts there maybe able to assist you.
-Vatsal
Vatsal said:
Hello,
You can make a new thread there in A9 Q&A Forum, the experts there maybe able to assist you.
-Vatsal
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OK I am going to do that. Thank you

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email: [email protected]
cyberdyne2018 said:
Hello, I use software (kingoroot, kingroot, 360root, etc.) but can not root android android fujistu f02g version 5.0.2. Need help from Xda, thanks.
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cyberdyne2018 said:
hello,help root fujistu F02G version 5.0.2 , thank so much.
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thread closed as duplicate - original here https://forum.xda-developers.com/android/help/help-fujistu-f02g-t3706828
Forum rules
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Use one of our search functions before posting or creating a new thread. Whether you have a question or just something new to share, it's very likely that someone has already asked that question or shared that news.
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3. Post using a clear and descriptive subject and message.
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