Signal problem when connected to Wi-Fi - ONE Q&A, Help & Troubleshooting

I bought an OPO with cyanogenmod to my sister a couple of months ago. Since the beginning, it has a very weird problem; when connected to Wi-Fi, every some time, the opo totally loses the phone signal, and then gets it back. Sometimes it happens very quick. I have seen more people in a Spanish forum using an OPO with the same company as me (pepephone, using movistar).
I contacted oneplus and they made me reset the phone, but it didn't solve the problem. So now they offer me to pick it up for repair.
I think it's a software problem, without Wi-Fi connected it does not happen.
Can I try cm13 or other modems and still keep the guaranty? If so, what should I try? I don't wanna mess my sister's phone too much, so I would prefer to leave it stock.

Related

Sudden erratic cell signal and mobile data?

Hey guys I just started having problems with my OPO, I'm rooted and bootloader unlocked on 38R, Had the phone for about a month now and bam today a couple hours ago my signal ramps up to full would stay there for a few seconds and then drop to nothing, same for data, it would get a H+ signal and then by the time I go to check a website bam, back to no service. This just started happening today, I did nothing different with the phone at all. I did read around and I see people with somewhat similar problems to me but not quite. They seem to get problems doing a OTA or flashing roms which I haven't done yet.
I haven't dropped the phone or anything, this is really weird cause the phone actually got better reception of all the phones I owned previously. As I said, randomly started doing this today. Any help or suggestions would be appreciated.

Sporatic Mobile Network Connection

I got my Nexus 5 a few weeks ago and I'm really loving it, but about 5 or 6 days ago it started to randomly be unable to connect to my network for the first few minutes after rbooting my phone, and then just random intervals of 5 or 10 minutes of being unable to connect to my mobile network at a time (my telecom is Rogers, I dunno if that's relevant). and it appears to be getting worse as time goes on (that admittedly could just be in my head). I use MultiRom, so first I tried using my secondary ROM more often to see if it worke without issue or differed in the severity, scope or conditions of the problem, but I experienced the issue exactly the same. Next I swapped my primary and Secondary thinking that would somehow help... still no dice. Today I flashed a third ROM and it's still an issue. From this I take it that the issue isn't ROM one, so I'm stumped. I'm almost positive that my bootloader and radio are up to date so I'm up against a brick wall. Has anyone else had this issue? Or have any clue what I should try next? I know without a LogCat this isn't something easily diagnosable, but it's late and whatnot, so in the time being I'm mostly curious if this is a regular or known problem that I'm unaware of/ my searching somehow failed to turn up? Anyway, any help wou;d be much appreciated, but thanks to those who even so much as take the time to glance at this. Cheers!

Moto X Play WiFi Performance Issues

Hey guys, got my Moto X Play delivered on Tuesday and so far I'm loving nearly every aspect of it, the camera and the large battery are definitely an improvement over the Moto X 2014 that I upgraded from. However, one issue that seems to keep bothering me is the wifi. Basically it seems to constantly drop the connection for no reason at all, my Internet at home is provided by virgin media and the virgin hub is in modem mode and I'm using a TRENDnet router to broadcast wifi. No other devices in the house seem to have any issues connecting with this setup.
The moto x play seems to connect fine to both the 5ghz and 2.4ghz networks but after a couple of minutes they just seem to loose signal. The wifi icon in the status bar doesn't change to imply that this has happened but chrome or Netflix, etc will just get very unresponsive. The phone has been restarted several times since I got it, I have also tried 'forgetting' the network and re-entering the password (on both 5 and 2.4ghz) and I have also tried the setting in lollipop to change the wifi type from auto to 5ghz only and to 2.4ghz only but nothing seems to have any effect. Does this sound like teething problems that could settle down to anyone else or does it sound like a faulty device?
Has anyone else had any issues with this phone?
I had these issues when I bought my tablet and thought maybe it was the tablet. Then I tested the tablet at my brother house who had different service provider and it worked fine.
So maybe give it a go at a resturant or a friends house and see what happens.
P.S I was with Virgin Media aswell when I had these issues no idea if they are connected.
Sent from S3 via Tapatalk App.
Thanks Geordie Affy, i'm actually going to be at my parents this weekend so i'll give it a go on there and see if the situation improves
Hoping it settles down as i really don't want to go to the effort of returning it to amazon
Its most likely your router not your phone causing these issues.
No problem ... keep us posted [emoji106]
Sent from S3 via Tapatalk App.
Ok so, bit of an update.
We had a visit to the mother in laws last night and i tested this issue with their wifi (provided by BT, using all original BT equipment) and still got the same issue. I'm concerned now that this is a problem with the handset.
Any other thoughts on what could be causing it or what i could try to cure it?
Another bit of info i've discovered recently is that even on 5ghz when connected to wifi the phone really seems to struggle to multitask (from a web perspective) i.e. if i'm updating apps on the play store i can't successfully browse the web on chrome and vice versa.
jhaedee said:
Ok so, bit of an update.
We had a visit to the mother in laws last night and i tested this issue with their wifi (provided by BT, using all original BT equipment) and still got the same issue. I'm concerned now that this is a problem with the handset.
Any other thoughts on what could be causing it or what i could try to cure it?
Another bit of info i've discovered recently is that even on 5ghz when connected to wifi the phone really seems to struggle to multitask (from a web perspective) i.e. if i'm updating apps on the play store i can't successfully browse the web on chrome and vice versa.
Click to expand...
Click to collapse
I want to confirm that I have wifi issues too. Just received my device and wifi it's not working. I never had any issues with other devices in my house and I have lots of them. Phone seems to be scanning indefinitely.
Have a look if you have the same exclamation mark over the wifi icon?!
Any updates on your device so far?
No, mine is even more frustrating in that the icon remains the same whether I'm connected or not. I've spoken to a guy at Motorola on live chat this morning and as I'd done all the things he had suggested already he recommended doing a factory reset. At least that's one of the big advantages of this phone is that I can backup all my stuff to my sd card and eject it before reseting. Should make it a whole lot easier.
The only thing that seems to have made any kind of difference, and really, it could just be coincidence (as I don't know how these things work at a scientific level) but I reset the router this morning I. E. Turned it off waited a minute or two and turned it back on again and that seemed to improve things slightly. In fact I thought it had cured it as this morning I was unable to even get through one song on Spotify but since the reset I managed to get through an album and a b8t before the connection borked. Since then the signal had dropped out once or twice but not on the same scale as before.
Debating whether to bother with the factory reset now...
I somehow got my wifi working but now I am browsing and whole browsing experience no matter what website I am in is stuttering and lagging .Simple browsing in Google Play store remains the same jerky ,same thing observed on facebook app.
Even my friends Sony M works much smoother. I have tried both H+ 4g and wifi performance very inconsistent. Don't know what to think
Wifi is definitely slower on my Moto X Play than it was on my Galaxy S6. Just going by memory (which could be wrong), I want to say that my LG G3 and Galaxy S5 had better wifi than the X Play too. I only had it for half a day, but the 3rd gen Moto G even seemed better.
I do have an odd issue with the wifi that is annoying but easily fixable (thankfully). Every time the phone boots up, I get the exclamation mark over the wifi icon and it just runs off my mobile data. If I toggle the wifi off and back on, then it connects properly to the wifi and no more exclamation mark. I have to do this every time I restart the phone though.
Hopefully an update will fix this.
How odd it is . I was playing with Moto G 3 gen and it was smoother that Moto X play.
What I am now finding strange is at my parents the wifi has seemed fine! However amazon are already sending me a replacement unit today. Not sure what to do now.
jhaedee said:
What I am now finding strange is at my parents the wifi has seemed fine! However amazon are already sending me a replacement unit today. Not sure what to do now.
Click to expand...
Click to collapse
Yeah I thought it would be the case. Had issues like this but never figured out why it happened tbh. Fortunarlely after a couple of months we changed our internet to BT and worked a treat (Minus BT going down haha)
Sent from S3 via Tapatalk App.
I've had issues with this as well. Appears to be connected but no data transmits while every other device works fine. Only happening on one old router not all. May have something to do with Motorola dropping the "ac" WiFi standard on this phone. More annoying is the phone being slow to pick up a cellular signal after leaving WiFi. I've had this happen often and for as long as 5 minutes.
I got my Motorola x play about two weeks and I've just noticed a few Wi-Fi issues. I'm connecting it too the super hub router provided by virgin media on the 5ghz signal and it was fine when I noticed if I held the phone by the top half in the palm of my hand instead of the bottom half, the signal strength shown by the icon in the top right hand corner would drop by half. Is anyone aware if the phones Wi-Fi aerial is on the upper reaches of the phone?
I too have noticed this. Thought it was all in my head which is why I hadn't mentioned it previously lol.
I haven't so far been able to replicate the issues you guys are facing with WiFi. Performance seems to be in general at least on par with my late Galaxy S4.
Sent from my XT1562 using XDA Free mobile app
This could also be a Android 5.x issue. I'm facing similar problems on my LG G2 running SlimLP. WiFi and also cellular seems to be dropping for no apparent reason and I have to manually reconnect. Interestingly though, my Nexus 7 WiFi 2013 doesn't have these issues running UberCM 5.1.1.
other problems with WiFi.
I have this strange problems. See if someone else has the same.
I used googled maps for GPS me to destination. When I am driving WiFi cut off and the phone use data. When I am arrive at destination. I go to McDonald. The phones can't connect to free WiFi at McDonald's. Even this is a saved network. I turn off then on the WIFI, still not connect.

Simcard isn't detected sometimes

My already 3 years old nexus 5 is working great, except that I have some troubles with my simcard. My phone isn't detacting it sometimes in the middle of the day, without any proper reason and then I have to restart my phone several times to make it work again. I already tried taking out the simcard and putting it back in but it isnt really helping. I also have the problem that my phone isn't really accessing the internet. Even though the 4G symbol is there I don't have a connection, the only thing that helps at these moments is to turn on and off the airplane mode, that way I can access the internet for a quick time, enough to refresh a web page or send some whatsapp messages. I already tried to tape that area where the simcard is placed to make it more stable, without any success.
Does anyone have an idea what to do? I don't really want to buy a new phone since the n5 is working great for me.
Hey,
had exactly the same with my N5. Not sure if it's related to a securtity update or not. I was not able to get it work again. Probably it's getting worse for you with time. There are some threads around xda dealing with this problem, but - at least for me - there no solution yet.
regards
Same problem here since a few weeks.
If you have updated the radio to the last version, and if you have already tried and got the same issue with another sim card, then it may be a motherboard issue.

Question my wifi keep connecting and disconnecting on my rog phone

Hi, guys. Recently I acquired a rog phone 5s, but since I started to use it, I'm facing problems with my connection. Basically what's been going on is that sometimes my wifi starts to disconnect and connect on my phone.
This problem already happened with my father's phone (a realme gt master), but apparently stoped after some months; it happened with my old Poco X3 NFC when I rooted it too. These 2 occurrences make me distrust that the problem is in the wifi network or modem itself.
Some usefull informations:
- Here in Brazil we have some local internet providers that offers optical fiber connection, as the big companies here doesn't offers it in smaller cities. My internet provider is one of those smallers providers.
- I have 2 internet bands, one in 5ghz and another in 2.4ghz. When I had this same problem with my Poco X3, someone here said me that the the reason for the problem is an interference between these 2 channels.
- I never tried to fix this problem changing the networks configs directly on modem or call someone to fix it cause my parents insist that the problem is in the cell phone
Overall, that's it. I'm available to answer any questions in case anyone hasn't understood something, and sorry for my bad english, idk the grammatical rules of that language
That happened to me until the wifi completely went out and never turned back on. It's a motherboard issue I sent it to Asus to get repaired twice
chairman011 said:
That happened to me until the wifi completely went out and never turned back on. It's a motherboard issue I sent it to Asus to get repaired twice
Click to expand...
Click to collapse
are you sure that the problem is really on the rog phone? my father's phone had this same problem and it returned to work normally after some months

Categories

Resources