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General ATT Warranty Question

I can't seem to find a straight answer on Google for this. My phone's wifi is randomly disconnecting from my home network. I'll connect it, 3 hours later it's on 4G. I go to my "Wireless and Network Settings" and Wifi is enabled, as soon as I go to "Wi-Fi Settings" it reconnects to my network. It's just a hassle. Also, my speaker will randomly sound like utter ****. As if the treble was boosted 50db. Sometimes during the middle of my phone ringing. It goes from my normal ring tone "deedle deedle doo" to "BLEEDLEBLEEDLEBLOOD." Now, both of these issues are intermittent so I would have no real way of showing a rep in person unless it was coincidentally. Also, I have a slight dent on two corners of my phone, but both of these issues occurred before the cosmetic damage. How would I go about getting ATT to replace my phone? I've heard it's free, then I read the policy on my $8/mo insurance and it said $120 or something, idk.

I think your best bet is to call AT&T and see what they say. If you're within 30 days of purchase just take it to where ever you bought it. If not, they you should go though AT&T.

I am not within the 30 days.

As for your wifi problem, I believe you have the "Night time battery saver" which at night hours (or so) it will turn off the wifi when the phone is not being used, and as soon as you unlock the screen the wifi will turn on automatically.

Hello
I work for at&t. I can tell you this any phone you buy from Att ( cept the iPhone) has a one year warranty. It doesn't matter how many scratches your phone may have really. As long as your screen isn't cracked and you haven't spilled liquid on it Att will replace it.
Now if youve had the phone for more than 30 days. You can't return it to the store. You have to get a warranty exchange via customer service over the phone. So dial 611. Tell them your phone won't connect to wifi, they will ask you to format the phone tell them you already have, and in 2 to 3 days you'll have a shiny new atrix 2.
Hope that helps.
Sent from my MB865 using xda premium

Sorry left something out. Do not do an insurance claim. Just do the warranty exchange. Insurance is really only meant for if you broke your phone or lost it.
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Sent from my MB865 using xda premium

I talked to ATT warranty services today. They tried telling me that both issues were caused by a degrading cell tower 25 miles from my location. What does that have to do with my phone not being able to hold Wifi and my speaker sounding gargly? And my phone works fine on the mobile network. She said she would send my phone an OTA update and firmware update and I'd get a call Monday. Coincidentally that same day they said this cell tower would be fixed. Haven't gotten it any updates. And no I'm not on night time battery saver. It happens during the day as well, periodically.

Calundle said:
I talked to ATT warranty services today. They tried telling me that both issues were caused by a degrading cell tower 25 miles from my location. What does that have to do with my phone not being able to hold Wifi and my speaker sounding gargly? And my phone works fine on the mobile network. She said she would send my phone an OTA update and firmware update and I'd get a call Monday. Coincidentally that same day they said this cell tower would be fixed. Haven't gotten it any updates. And no I'm not on night time battery saver. It happens during the day as well, periodically.
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Have you tried it over other wifi network? Sometimes might be the router that's messing around, I know because mine does...

nahuelarg86 said:
Have you tried it over other wifi network? Sometimes might be the router that's messing around, I know because mine does...
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Have I tried what?
The first two weeks I had this phone there were no problems. I have a 360 and 3 iPhones connected to this router as well with no issues.

Well, then you should exchange your phone.

There is a post somewhere here that says A2 is not compatible with 5ghz or something like that. Try using Wifi Analyzer and figure out if your neighbor's router is running on the same channel as your router. Crowded channels = drop. I'm also having problem with Auto Connect feature, but it connects after 10 mins of being in the house. Once I'm connected though I never get a dropped Wifi. It would help if you post the manufacturer and model number of your router.
About the speakers yeah A2 is not built for music enthusiast. My speakers mumbles when i put someone on speaker at full volume lol. I think reviews of the A2 mention something about the speakers not on par with the A1.

After a couple weeks without much trouble, my connection to my home wifi started getting really hit or miss. Tons of disconnects, Atrix wifi antenna just turning itself off, etc. finally tonight I dusted off an old wifi router I had taken back from my parents and hooked it into my Live Wire network (power line networking) on the other side of the house from my existing router. Haven't had a drop in a while now. First router might be hickey, or dying, or the Atrix just wasn't handling a weak signal well.
Sent from my MB865 using Tapatalk

I had this issue with mine and exchanged within the 30 days. I generally add in that it's rebooting often even after a factory reset. That usually makes the exchange foolproof.

nahuelarg86 said:
Well, then you should exchange your phone.
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That's my question, since I'm passed the 30 days, is it free? Because with Sprint even when I paid insurance like I am now it was ~$100 to replace a smartphone.
Atrixed2 said:
There is a post somewhere here that says A2 is not compatible with 5ghz or something like that. Try using Wifi Analyzer and figure out if your neighbor's router is running on the same channel as your router. Crowded channels = drop. I'm also having problem with Auto Connect feature, but it connects after 10 mins of being in the house. Once I'm connected though I never get a dropped Wifi. It would help if you post the manufacturer and model number of your router.
About the speakers yeah A2 is not built for music enthusiast. My speakers mumbles when i put someone on speaker at full volume lol. I think reviews of the A2 mention something about the speakers not on par with the A1.
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Again, it worked fine for a few weeks. None of my neighbors have Wifi, believe it or not.
jacindc said:
After a couple weeks without much trouble, my connection to my home wifi started getting really hit or miss. Tons of disconnects, Atrix wifi antenna just turning itself off, etc. finally tonight I dusted off an old wifi router I had taken back from my parents and hooked it into my Live Wire network (power line networking) on the other side of the house from my existing router. Haven't had a drop in a while now. First router might be hickey, or dying, or the Atrix just wasn't handling a weak signal well.
Sent from my MB865 using Tapatalk
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My router is actually brand new. We're in the employee testing for Cox Communication's new Docsis 3.0 routers, and again, it worked fine for about 2 weeks with this same router.
bimmerd00d said:
I had this issue with mine and exchanged within the 30 days. I generally add in that it's rebooting often even after a factory reset. That usually makes the exchange foolproof.
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Cool, I'll try throwing that in there as well!

have you tried going to the at&t store to show them what is wrong with your phone so you don't have to explain everything over the phone. They took my phone before and exchanged right at the store ^_^
Try to boost your wifi, check this out http://www.labnol.org/internet/extend-wifi-wireless-network-range/13534/ not a detailed explaination but i hope that helps.
To test your wifi - try to stay within 6 feet range with out any blockage to see if you will get disconnected - if you get disconnected then go to att store and replace ^_^

Ok again. Its free to do a warranty exchange. you have a year to do it. Try calling customer service again. I know it may sound strange but give them less information next time. I wouldn't mention anything about garbled call quality or anything like that, because they are trained to automatically assume there is an issue with either your SIM or a tower nearby.
Next time you call only mention that your phone won't connect to wifi and you've already done a hard reset. Explain that you want a warranty replacement. Like I said it may be backward but the less information you give the better so essentially they can't create a situation where they will tell you its a network issue and not your device (because it sounds like your phone to me.)
The only time you're charged for a replacement phone is when its an insurance issue which is another matter entirely. Like I said in post before as long as your screen isn't cracked and your liquid indicator isn't red ( the little square sticker under your battery it should still be white.) Then Att will replace the phone free of charge.
Sent from my MB865 using xda premium

Atrixed2 said:
have you tried going to the at&t store to show them what is wrong with your phone so you don't have to explain everything over the phone. They took my phone before and exchanged right at the store ^_^
Try to boost your wifi, check this out http://www.labnol.org/internet/extend-wifi-wireless-network-range/13534/ not a detailed explaination but i hope that helps.
To test your wifi - try to stay within 6 feet range with out any blockage to see if you will get disconnected - if you get disconnected then go to att store and replace ^_^
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The only thing is he's mentioned that he's had this particular phone for more than 30. In store we don't have the ability to exchange a phone outside of 30 days (unless the store also happens to have a warranty device center connected to it which is rare.) So most likely he has to have it exchanged over the phone via CS.
Sent from my MB865 using xda premium

Omnioussky said:
Ok again. Its free to do a warranty exchange. you have a year to do it. Try calling customer service again. I know it may sound strange but give them less information next time. I wouldn't mention anything about garbled call quality or anything like that, because they are trained to automatically assume there is an issue with either your SIM or a tower nearby.
Next time you call only mention that your phone won't connect to wifi and you've already done a hard reset. Explain that you want a warranty replacement. Like I said it may be backward but the less information you give the better so essentially they can't create a situation where they will tell you its a network issue and not your device (because it sounds like your phone to me.)
The only time you're charged for a replacement phone is when its an insurance issue which is another matter entirely. Like I said in post before as long as your screen isn't cracked and your liquid indicator isn't red ( the little square sticker under your battery it should still be white.) Then Att will replace the phone free of charge.
Sent from my MB865 using xda premium
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Yea, I figured as much about the less is more theory. They're suppose to call me in a few hours, if they don't I'll call them and use this method. I appreciate all the help. No screen cracks and the water damage indicator is white. I should be good!

And to clarify, the insurance covers it in cases where the screen is cracked, water damage, lost/stolen, etc? Basically anything that would be my fault.

Also, physically, how does the exchange work?

Bluetooth bad? S6 Edge

Anyone else having Bluetooth issues? My wife just upgraded to a new S6 Edge 64gb from an S4. She continually complains about the Bluetooth dropping, and sounding all garbled up. Especially in areas where the S4 used to work. Anyone else have similar experiences?

nope

Yes, had the same a while back. Reset helped so far
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Yes. OMG it's horrible.
Turning off/on BT fixes it for a while.
I'm hoping a future update addresses the issue.

Mine is terrible compared to my old S3. I have it paired to the radio on my bike so I can stream while I ride. My S3 was solid, good sound quality, never dropped in and out and I could walk about 20-25 feet away without any interruption. Now with my new "upgrade" to the S6, I can barely get 5 feet away from the radio before the signal completely drops out and I get a lot of stuttering and dropping in and out while I am just sitting on the bike. Re-setting the BT and re-pairing everything fixes it for about 2 minutes if I am lucky.
In the end I really don't like the BT capability of the S6 at all compared to my phone from 3 year old technology.

Install the new rom and check if it helps
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I'll try that and see if it helps. will post a follow up after a couple of days.

I was told by Samsung that the S6 has a newer version of Bluetooth which is not always compatible with older bluetooth versions in cars etc. They suggested seeing if there was an update for the radio firmware in our vehicle. Well, we have a 2014 Jeep Grand Cherokee Limited and the dealer says there are no updates at this time. I did try AT&T's suggestion which was to wipe the phone and factory reset it and start over. Tomorrow my wife will test it on her way to work again and see if its any better. If neither of those options work aT&T said I can opt for a warranty replacement.

I was doing some house work tonight and found that the audio would skip when I was any more than about 10 feet away from my speaker.
I can walk to the end of my back yard with my Optimus G with out problems (about 200 feet).
?

Moto X Play WiFi Performance Issues

Hey guys, got my Moto X Play delivered on Tuesday and so far I'm loving nearly every aspect of it, the camera and the large battery are definitely an improvement over the Moto X 2014 that I upgraded from. However, one issue that seems to keep bothering me is the wifi. Basically it seems to constantly drop the connection for no reason at all, my Internet at home is provided by virgin media and the virgin hub is in modem mode and I'm using a TRENDnet router to broadcast wifi. No other devices in the house seem to have any issues connecting with this setup.
The moto x play seems to connect fine to both the 5ghz and 2.4ghz networks but after a couple of minutes they just seem to loose signal. The wifi icon in the status bar doesn't change to imply that this has happened but chrome or Netflix, etc will just get very unresponsive. The phone has been restarted several times since I got it, I have also tried 'forgetting' the network and re-entering the password (on both 5 and 2.4ghz) and I have also tried the setting in lollipop to change the wifi type from auto to 5ghz only and to 2.4ghz only but nothing seems to have any effect. Does this sound like teething problems that could settle down to anyone else or does it sound like a faulty device?
Has anyone else had any issues with this phone?

I had these issues when I bought my tablet and thought maybe it was the tablet. Then I tested the tablet at my brother house who had different service provider and it worked fine.
So maybe give it a go at a resturant or a friends house and see what happens.
P.S I was with Virgin Media aswell when I had these issues no idea if they are connected.
Sent from S3 via Tapatalk App.

Thanks Geordie Affy, i'm actually going to be at my parents this weekend so i'll give it a go on there and see if the situation improves
Hoping it settles down as i really don't want to go to the effort of returning it to amazon

Its most likely your router not your phone causing these issues.

No problem ... keep us posted [emoji106]
Sent from S3 via Tapatalk App.

Ok so, bit of an update.
We had a visit to the mother in laws last night and i tested this issue with their wifi (provided by BT, using all original BT equipment) and still got the same issue. I'm concerned now that this is a problem with the handset.
Any other thoughts on what could be causing it or what i could try to cure it?
Another bit of info i've discovered recently is that even on 5ghz when connected to wifi the phone really seems to struggle to multitask (from a web perspective) i.e. if i'm updating apps on the play store i can't successfully browse the web on chrome and vice versa.

jhaedee said:
Ok so, bit of an update.
We had a visit to the mother in laws last night and i tested this issue with their wifi (provided by BT, using all original BT equipment) and still got the same issue. I'm concerned now that this is a problem with the handset.
Any other thoughts on what could be causing it or what i could try to cure it?
Another bit of info i've discovered recently is that even on 5ghz when connected to wifi the phone really seems to struggle to multitask (from a web perspective) i.e. if i'm updating apps on the play store i can't successfully browse the web on chrome and vice versa.
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I want to confirm that I have wifi issues too. Just received my device and wifi it's not working. I never had any issues with other devices in my house and I have lots of them. Phone seems to be scanning indefinitely.
Have a look if you have the same exclamation mark over the wifi icon?!
Any updates on your device so far?

No, mine is even more frustrating in that the icon remains the same whether I'm connected or not. I've spoken to a guy at Motorola on live chat this morning and as I'd done all the things he had suggested already he recommended doing a factory reset. At least that's one of the big advantages of this phone is that I can backup all my stuff to my sd card and eject it before reseting. Should make it a whole lot easier.

The only thing that seems to have made any kind of difference, and really, it could just be coincidence (as I don't know how these things work at a scientific level) but I reset the router this morning I. E. Turned it off waited a minute or two and turned it back on again and that seemed to improve things slightly. In fact I thought it had cured it as this morning I was unable to even get through one song on Spotify but since the reset I managed to get through an album and a b8t before the connection borked. Since then the signal had dropped out once or twice but not on the same scale as before.
Debating whether to bother with the factory reset now...

I somehow got my wifi working but now I am browsing and whole browsing experience no matter what website I am in is stuttering and lagging .Simple browsing in Google Play store remains the same jerky ,same thing observed on facebook app.
Even my friends Sony M works much smoother. I have tried both H+ 4g and wifi performance very inconsistent. Don't know what to think

Wifi is definitely slower on my Moto X Play than it was on my Galaxy S6. Just going by memory (which could be wrong), I want to say that my LG G3 and Galaxy S5 had better wifi than the X Play too. I only had it for half a day, but the 3rd gen Moto G even seemed better.
I do have an odd issue with the wifi that is annoying but easily fixable (thankfully). Every time the phone boots up, I get the exclamation mark over the wifi icon and it just runs off my mobile data. If I toggle the wifi off and back on, then it connects properly to the wifi and no more exclamation mark. I have to do this every time I restart the phone though.
Hopefully an update will fix this.

How odd it is . I was playing with Moto G 3 gen and it was smoother that Moto X play.

What I am now finding strange is at my parents the wifi has seemed fine! However amazon are already sending me a replacement unit today. Not sure what to do now.

jhaedee said:
What I am now finding strange is at my parents the wifi has seemed fine! However amazon are already sending me a replacement unit today. Not sure what to do now.
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Yeah I thought it would be the case. Had issues like this but never figured out why it happened tbh. Fortunarlely after a couple of months we changed our internet to BT and worked a treat (Minus BT going down haha)
Sent from S3 via Tapatalk App.

I've had issues with this as well. Appears to be connected but no data transmits while every other device works fine. Only happening on one old router not all. May have something to do with Motorola dropping the "ac" WiFi standard on this phone. More annoying is the phone being slow to pick up a cellular signal after leaving WiFi. I've had this happen often and for as long as 5 minutes.

I got my Motorola x play about two weeks and I've just noticed a few Wi-Fi issues. I'm connecting it too the super hub router provided by virgin media on the 5ghz signal and it was fine when I noticed if I held the phone by the top half in the palm of my hand instead of the bottom half, the signal strength shown by the icon in the top right hand corner would drop by half. Is anyone aware if the phones Wi-Fi aerial is on the upper reaches of the phone?

I too have noticed this. Thought it was all in my head which is why I hadn't mentioned it previously lol.

I haven't so far been able to replicate the issues you guys are facing with WiFi. Performance seems to be in general at least on par with my late Galaxy S4.
Sent from my XT1562 using XDA Free mobile app

This could also be a Android 5.x issue. I'm facing similar problems on my LG G2 running SlimLP. WiFi and also cellular seems to be dropping for no apparent reason and I have to manually reconnect. Interestingly though, my Nexus 7 WiFi 2013 doesn't have these issues running UberCM 5.1.1.

other problems with WiFi.
I have this strange problems. See if someone else has the same.
I used googled maps for GPS me to destination. When I am driving WiFi cut off and the phone use data. When I am arrive at destination. I go to McDonald. The phones can't connect to free WiFi at McDonald's. Even this is a saved network. I turn off then on the WIFI, still not connect.

Does Bluetooth audio cause your Wi-Fi to drop?

The Wi-Fi connection drops with Bluetooth audio connected especially under stress like if I have more than one app using the internet. Should I send it back to warranty? I've got three months left.
I actually just got it back from warranty and according to them they replaced the motherboard. IDK why. The invoice said the phone didn't start up(total bs, never had that issue) but that wasn't the problem. I contacted them about this BT/Wi-Fi problem and the "ghosting" issue with the display. So I don't know why to make of their supposed resolution. I think they didn't do anything and saw that it booted up so they just decided to and it back.
This is BS. It's always done this. My HTC M8 never did this. And a phone should be able to handle a stable internet connection simultaneously with a Bluetooth connection no? Is this normal for this phone?

Various issues with Verizon V50

Folks,
I am curious if anyone else is having some of the issues I've been experiencing. I am not happy with this phone overall. I am having lots of problems with it:
- HotSpot - I originally found a hotspot issue with this phone, that took them a few weeks to resolve. But even after they've resolved it, I have other issues. The biggest is that after some period of time, my laptop will not get data through the phone. I've tried different laptops. The laptop shows that it is still connected to the phone's wifi but no data. The fix is to disconnect the laptop from the hotspot and then reconnect. This is an issue for me as I use this for work to provide customer demos. In order to get to my lab, I need to make 2 VPN hops. (1 into work and then 1 into my lab) When I disconnect and reconnect my laptop the hotspot, I have to go through all of that again. This problem only affects the connected device. So when the laptop stops "working", the phone can send/receive data just fine. If I kick off a speedtest, it looks good.
- GPS issues - The GPS accuracy seems to drift. Lots of times when I am using Waze, it has me in completely different places going in different directions.
- Phone issues - I drop calls often. I believe (but not 100% sure) that this happens when it uses wi-fi calling. (I just turned off wifi calling, so I'll see how it goes)
- Phone issues pt. 2 - Sometimes I get an error message "Mobile network is unavailable" and I cannot make or receive calls. A reboot fixes this.
Been a huge LG phone fan since the G2 (even loved the G4 despite the bootlooping), but this phone makes me want to throw it against the wall

Hello! You may want to turn off the default 5 minutes timeout. I think this is the problem. Check attached screenshots.

Inerent said:
Hello! You may want to turn off the default 5 minutes timeout. I think this is the problem. Check attached screenshots.
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It's not turning off as I have the timeout set to Never Turns Off.
Thanks

I am having the same issue. People have told me that they tried to call me but phone never rang. It also rang on their end and then went to VM. So people assume that I got a missed call but I didn't.
I also at time show no reception. I would have to go into auto connection to network and then it starts working again.
This is really screwing up my business.

I have the same problem with missing calls (never rings) or I can't make a call. Also, sometimes I can hear the other person clearly but they can't hear me or I sound terrible on their end. However, I have an LG V30 (lurking here because I'm looking to buy a V50) so I don't think it has to do with the phone as much as it's Verizon's coverage. For the last 8+ months this issue has gotten worse in my area. I was thinking it was the phone, but I think it's Verizon.
Edit: Just in case it matters, I'm still on the original grandfathered UDP

I must clarify that this issue only pertains when I am home. For some reason, when I loose Verizon connection because the wifi is being used or a dead spot in my house. The mobile connection won't come back on until I manuallly have to reconnect.
I used to have Verizon fios at home and never had issues before but as soon as i switched to optimum this issue might be because of that.
Outside of my home, I don't have any issues with missed calls.
Sent from my LM-V450 using Tapatalk

No issues whatsoever on Korean models.