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[Q] Speakers distorting and cutting out

Not sure if I have titled the thread correctly if not please can a mod correct.
I am wondering if anyone else is having/had issues with speakers distorting then cutting out when playing any form of audio?
Asus support advised factory reset which didn't fix.
Have DOA code but figured I'd check here before I actually DOA it.
Many thanks
Rikkia

Sounds like a hardware fault and a return is in order unfortunately.

Agree with you stuntdouble,
however now the issue is raised, its in the search should anyone else have problems and need a reference to prior issues.
Interestingly I tried to do a Left/Right audio test and was getting nothing from the left. not sure if its linked in any way to the balance issue I have seen suggested as awaiting a fix.
Roll on Monday when new one should arrive!

Yeah Im one of those with the right speaker louder than the left. The left still works, it's just annoyingly low volume level. Still hoping its a software fix issue, I dont want to have to send mine back. No popping/distorting or cutting out as you describe thank goodness.

i had my first unit for 2 days and it was perfect but the right speaker crackled and then cut out completely. Tried to sort it doing the usual but ended up contacting Comet who had no problem replacing. Was disappointed with carrier as box was water damaged when it arrived but new unit is great apart from some creak. Im just a bit worried about turning the volume up now in case a speaker cuts again!

Did you guys have issues with the sound distorting and crackling all the time? Or did a reboot solve it?
I'm asking because it seems every now and then my audio will crackle and have some static and a reboot fixes it.. not sure if its software that's causing it or what
Sent from my Nexus S using XDA Premium App

I too have improper sound levels, one speaker is louder than the other.
I tried testing my the left and right channel speakers using moboplayer. My observations are that when only the right channel was on (green indication) that the sound actually cam out of the left speaker. Same if I checked only the left channel, the sound came out of the right speaker. This was also true when using headphones. Left chanel only then sound came out of headphones identified as "R" for right channel.
Is the right speaker on the TF not on the bottom right side of the TF as you look at the screen?
Anybody else notice this anomaly? or do I have things backwards?

rikkia said:
Not sure if I have titled the thread correctly if not please can a mod correct.
I am wondering if anyone else is having/had issues with speakers distorting then cutting out when playing any form of audio?
Asus support advised factory reset which didn't fix.
Have DOA code but figured I'd check here before I actually DOA it.
Many thanks
Rikkia
Click to expand...
Click to collapse
Oh~ You can contact RC (repair center) to fix this problem.

[Q] Are there any sound quality issues beside speaker?

Hello,
the question is in the title : do you have sound quality issues throught hearphones like noise , artefacts...? It seems I have some random buzzing noises like a stuttering but I can't find where it could come from.

Nope, my headphone clarity is great and the speakers are about 50x better than nexus 4
Sent from my Nexus 5 using Tapatalk

evivbulgroz said:
Hello,
the question is in the title : do you have sound quality issues throught hearphones like noise , artefacts...? It seems I have some random buzzing noises like a stuttering but I can't find where it could come from.
Click to expand...
Click to collapse
None on my end either and personally I don't think the speakers are THAT bad.

I dont know what's causing this, it's the problem with random defects...

I managed to reproduce the issue : when I make a bug report from develloper option while listening to music.Bluetooth seems unaffected.I made a video of the problem: https://www.youtube.com/watch?v=6XZSef6fuKU
any ideas?
thanks

The speaker is a lot quieter and not as clear as my S2, but it does the job.. Only use it so often.
But, I don't know about you guys.. what's quite annoying is that in apps that force the screen counter clockwise when viewing horizontally my hand covers the speaker and I have to adjust my holding position to hear sound. It seems strange that they didn't place the speaker and mic the opposite way round.. (maybe for calls.. I don't know..)
Also annoyingly, there's such a simple solution, if only somehow all apps could be forced the opposite way then the speakers on the top left and is never covered maybe it could be incorporated into a custom rom?
Sent from my Nexus 5 using Tapatalk 2

Xperia Z3 TOP SPEAKER crackle at the maximum volume

My xperia z3 top speaker crackle at the over 80% volume
I noticed this problem on some songs (walkman) or you tube (some videos)
You go to: SETTINGS / SOUND / PHONE RINGTONE / go on the top list, and for example try second song ( AQUILA ) at the maximum volume.
Do you have the same problem on your xperia z3?

I noticed that as well but it seems to only occur on specific sounds for me. I watched a YouTube video at probably 80% volume and heard that crackling. Tried another one even on full volume (both were BF4 gameplay commentaries) and heard nothing but good sound.
Sent from my D6603 using XDA Premium 4 mobile app

I have the same problem guys :/ the top speaker has more bass and bottom is more low and no bass

Omario-242 said:
I noticed that as well but it seems to only occur on specific sounds for me. I watched a YouTube video at probably 80% volume and heard that crackling. Tried another one even on full volume (both were BF4 gameplay commentaries) and heard nothing but good sound.
Sent from my D6603 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I noticed that this problem is present at over 80% volume, too.

I will also check for this.

Just noticed this while listening to music on a youtube video.

Noticed that my top speaker/earpiece will rattle sometimes while on a call, or when playing certain sounds such as ringtones. I wonder if I should exchange or if it's normal (for the z3) seeing as a few people have the same issue.

I replaced mine and I still have rattling during calls, at pretty much any volume. I don't hear it during music though, which makes me wonder if it may be fixed by an update.

Yeah, me also face the problem too.. Very annoying.. Hmmmm

This started to happen to me, I had been using the phone in the pool, three days later I could hardly even hear the top speaker, I ran music through the speakers for one day (taped up the bottom one), hoping it would fix the problem. but It didn't. Now after 6 days it has started to get louder again, so now I can hear callers again and the phone ring. And is now starting to make the sound you all mention here. As you all say very annoying, Sony must have a manufacturing defect on just that speaker.

Does anyone have any idea if this can be fixed with software? If not, the Z3 is going back and I'm getting either the Moto X or the Note 4

happened to me since day 1 as well. Bought in Australia.

In case anyone is wondering, I returned the phone for the Note 4 and the call quality is 10x better... actually the phone is 10x better in pretty much every way including camera. Not that the Xperia was bad at all, but it just didn't feel polished enough... hopefully the Z4 fixes things

Hi,
I could reduce this problem by enabling the "S-Force Front Surround" option in Settings> Sounds> Sound Effects.
I believe that this problem can be solved with a software update that set the correct equalization to remove that rattle from the top speaker.
Regards!

@Djuro89. Try this; fixed it for me
http://forum.xda-developers.com/z3/development/z3-speakers-incoming-call-headphones-t2889964

Hi,
This is my current equalizer settings. With this configuration the crackling of the top speaker disappeared. Also deactivated other effect options (ClearAudio+ and Surround).
Regards!

I experience this too, I thought it was water related, I'll give it a try

Hi,
I never put my phone in water.
I believe it is an equalization problem in phone software.
With the equalizer setting that I mentioned in my last post I never had this problem.
Regards!

adripred said:
Hi,
I never put my phone in water.
I believe it is an equalization problem in phone software.
With the equalizer setting that I mentioned in my last post I never had this problem.
Regards!
Click to expand...
Click to collapse
Hi it annoys me during calls too..

Hello,
i've noticed the same defect on my Z3... It just happens at specified frequencies, i've tried changing equalization's settings and disabling clear audio+ but nothing changes. It looks like a poor speaker quality because if you lower the volume the audio is clear, don't you agree? Thank you.

Just applied new update, now only bottom speaker plays sound

Hey everyone,
last week or so I applied the new update that Sony released. Since then, sound is only being played through the bottom speaker. Does anyone have this issue?
Havent been able to find anything in settings that might relate to this.

The latest Update tunes a few things i guess.. the notifications do work with both speakers but ringtone only works through bottom speakers. I initially Though this was a Smart move by Sony For use with the smart Call handling feature (To not make your ears bleed when taking phone calls).. but it seems Sony just made a mistake!!

Koogly said:
The latest Update tunes a few things i guess.. the notifications do work with both speakers but ringtone only works through bottom speakers. I initially Though this was a Smart move by Sony For use with the smart Call handling feature (To not make your ears bleed when taking phone calls).. but it seems Sony just made a mistake!!
Click to expand...
Click to collapse
The notification and ringtone doesnt bother me that much. But when I wanna watch a video I dont see the point of only using one speaker... It seems more like the upper speaker has been lowered by like 80% (as I can still hear a tiny bit if I put my finger on the bottom speaker and ear to the upper to listen).
Still looking for help.

Juusuhako said:
The notification and ringtone doesnt bother me that much. But when I wanna watch a video I dont see the point of only using one speaker... It seems more like the upper speaker has been lowered by like 80% (as I can still hear a tiny bit if I put my finger on the bottom speaker and ear to the upper to listen).
Still looking for help.
Click to expand...
Click to collapse
I Dont have any problem with media files.. both my speakers are working fine with videos and music

Koogly said:
The latest Update tunes a few things i guess.. the notifications do work with both speakers but ringtone only works through bottom speakers. I initially Though this was a Smart move by Sony For use with the smart Call handling feature (To not make your ears bleed when taking phone calls).. but it seems Sony just made a mistake!!
Click to expand...
Click to collapse
What firmware are you using right now? I also have a D6653 version and I'm planning to upgrade as well..

Right Now i am using 23.0.1.A.5.77 which i guess is the latest version available.. I Havn't Recieved Any other Updates..
But I Have to say, a lot of people are having a bit of Battery drain issue with this firmware update.. i Certainly am facing it.. so Make Your Choice accordingly

Juusuhako said:
Hey everyone,
last week or so I applied the new update that Sony released. Since then, sound is only being played through the bottom speaker. Does anyone have this issue?
Havent been able to find anything in settings that might relate to this.
Click to expand...
Click to collapse
Strange!!! My top speaker is louder than bottom one when palying media files or gaming...

Microphone broken?

Hey,
i have a huge problem with my microphone. I got my u11 yesterday, I recorded a voice message via WhatsApp and I noticed that the quality is very miserable. I assume that a microphone must be damaged, but before I complain I wanted to make sure that this is not normal. In Videos the sound quality is alright (first example) but in voice messages the quality is very bad (second example)
I had to add a few blanks
good:
ht tps: //ww w.dropbox. com/s/km9ub4eye134w80/Sprachnotiz%200008.aac?dl=0
bad:
ht tps: //ww w.dropbox. com/s/49a18fojngsdxt5/Meine%20Aufnahme%20%233.wav?dl=0
Is this the normal quality? No, right?

MaxHTC7 said:
Hey,
i have a huge problem with my microphone. I got my u11 yesterday, I recorded a voice message via WhatsApp and I noticed that the quality is very miserable. I assume that a microphone must be damaged, but before I complain I wanted to make sure that this is not normal. In Videos the sound quality is alright (first example) but in voice messages the quality is very bad (second example)
I had to add a few blanks
good:
ht tps: //ww w.dropbox. com/s/km9ub4eye134w80/Sprachnotiz%200008.aac?dl=0
bad:
ht tps: //ww w.dropbox. com/s/49a18fojngsdxt5/Meine%20Aufnahme%20%233.wav?dl=0
Is this the normal quality? No, right?
Click to expand...
Click to collapse
Have you tried recording a message in the stock recorder app? If it is fine then it sounds like WhatsApp is the problem.

It's not a problem of whatsapp. Because the problem also occurs with other apps.. i downloaded several voice recorder apps and always the same bad quality. But with the stock recorder app the quality is good.

MaxHTC7 said:
It's not a problem of whatsapp. Because the problem also occurs with other apps.. i downloaded several voice recorder apps and always the same bad quality. But with the stock recorder app the quality is good.
Click to expand...
Click to collapse
So it sounds like the problem exists in 3rd party apps which probably haven't been updated to work properly with the hardware of the device. Doesn't seem like a hardware defect to me if you can get good audio recording in any app.

My WhatsApp sounds fine so yeah might be your mic...call someone and see

Same problem on mine
I have just bought an HTC u11 in taiwan and I have the same problem. I ran the audio diagnostics (See HTC.com support for instructions) and the Microphone #3 has a very low level with some electrical noise, so it is clearly a hardware problem.
The phone is 2 weeks old... I am very disapointed and ask HTC to replace it but they don't seem cooperative, they want to open it and fix it, which is obviously not great. Haing a brand new phone open for repair is not good.
Not Good HTC...

jterpreau said:
I have just bought an HTC u11 in taiwan and I have the same problem. I ran the audio diagnostics (See HTC.com support for instructions) and the Microphone #3 has a very low level with some electrical noise, so it is clearly a hardware problem.
The phone is 2 weeks old... I am very disapointed and ask HTC to replace it but they don't seem cooperative, they want to open it and fix it, which is obviously not great. Haing a brand new phone open for repair is not good.
Not Good HTC...
Click to expand...
Click to collapse
If you're within your return window, just return it. Buy another u11 or find a different device.

I have the same problem in microphone 3. Interesting enough, It is not completly useless and seems to get better from time to time. I wonder if there is a problem with the water isolation. The main problem is to talk while in loudspeaker, people cant hear me well. I wonder if I can divert the microphone while in loudspeaker so that the phone uses microphone 1, 2 or 4. Then my problem would be solved. Anyhow, if some functionality exist in the microphone, shouldnt we be able to increase gain?

There is something up with the microphones... Works fine in stock apps including phone and camera but fails HTC diagnostics and third party apps - the HTC diagnostic app doesn't even pull anything from any of them including the headset. I wonder if it's a kernel issue.

I have absolutely great news. I have discovered my problem at least. I happened to discover that the glass protection was covering microphone 3. The glass was badly cut and when I took the protection off everything was alright again. Maybe same problem jterpreau? please check.

HEY THERE
cAN U TELL ME WHERE COULD HE MIC#3 BE LOCATED?

Having the same problem. Had the phone for 5 days. Will be looking to return if I cannot find a solution soon.

VIKASHUMMER said:
HEY THERE
cAN U TELL ME WHERE COULD HE MIC#3 BE LOCATED?
Click to expand...
Click to collapse
Mic #3 is imediatly left of front facing camera

Solved
Yeah, I had the exact same fault and it was the screen protector covering the mic.
Have removed it now and it's all good!

Yeah, i fixed it!!!
so mic #3 has issues, but i noticed that the protecting glass is the problem, because mic #3 is right above the screen and if you use inappropriate screen protector, it will lead to this. remove the screen protector and test it

i have issue using Instagram video snaps, the sound is awful and not clear! all microphones are NOT covered!
same goes for whatsapp videos!
however using the stock camera app, all works well!
PLEASE HELP!

Microphone broken? - U11 mic3
Same problem, initially worked for all audio, but after phone got briefly rained on, voice recorder does not work, and I have no voice output in calls. Video records audio (different mics). If I try to record on voice recorder it briefly registers one initial peak then nothing, playback produces one brief click at the start, which can be felt through the back (midway down, to the left) as well as heard. Earphones still work, although HTC's adaptor won't work if I plug the audio lead from the stereo into it. No wireless charging is a shame, can't cv charge when you're using the USB C socket for audio. I've been loyal to htc for a while, this phone is a disaster, for more reasons than I've mentioned, and far too fragile. I reckon it's hexed or coated in marching nanobots, you can't put it down anywhere without it sliding off - it often waits 5 or 10 mins before doing this, and requires no disturbance, vibration, notifications or passing traffic to assist it. My first u11 broke when it slid out of its case whilst in call, something it was quite adept at. Sadly it is the only HTC offered by my carrier as an upgrade from the m9 . I'm not saying the HTC one was without the odd issue, but I found them to be durable and robust, sensitive and responsive,and intuitive to use. There apoear to be lots of issues appearing with poor integration with 3rd party apps & hardware. Swype is barely useable, and glitchy. Very very disappointed. Looks nice, feels good. Insufficient design & dev. Doomrd. How fast did you break or brick yours?

paborges said:
I have absolutely great news. I have discovered my problem at least. I happened to discover that the glass protection was covering microphone 3. The glass was badly cut and when I took the protection off everything was alright again. Maybe same problem jterpreau? please check.
Click to expand...
Click to collapse
Mic#3 is positioned in front of the phone at the top between the camera and the sensor.

Banaan666 said:
Mic#3 is positioned in front of the phone at the top between the camera and the sensor.
Click to expand...
Click to collapse
Thanks a lot!! With a small knife I was able to reopen the whole of the mic so the sound could be received again. It solved the issue. You may dial *#*#3424#*#* and select "Audio Test" to test quality of all 4 microphones.
Thanks!
Daniel Liedke

I've got a problem as Cantata. In stock apps microphones works nice, but in apps as snapchat or whatsapp sucks. Apps uses front microphone and recordes good in about 1 second, but after app mutes micro. Any help?