Database Info

Thunderbolt not connecting to 3G in non-LTE 4G areas?

After doing a manual root, the Thunderbolt connects to LTE fine but when there is no LTE, the 3G won't connect and the phone doesn't receive data.
Advice?

Try checking to make sure you are not in LTE only mode. Dial *#*#4636#*#*, select phone information, scroll down and go down and make sure you are on the CDMA + LTE/EvDo auto option and not LTE mode.
If that doesn't work, try downloading "reset connections" from the android market and running that app when you enter a 3g area out of 4g range. It may be a handoff issue from 4g to 3g towers.

##778# hit dial, edit mode, password is 000000, modem settings, Rev. A, change to enabled, instead of eHRPD, hit menu, commit changes.
try 3G again.
I assume like me, you are in a section where Verizon's Hybrid Network isn't working, and so you must tell your phone to revert back to their regular 3G network.

We have 4G in Pittsburgh, but there's a spot in Squirrel Hill that I go through on the bus in the morning where I drop to 1x, and I'm fairly certain that there is 3G there. However, there are other areas I've definitely seen 3G. So, it seems a little mixed. We're definitely early adopters of this new network

The fix
Phone ##778, edit mode, 000000, modem parms, REV-A change from ePHRD to enabled, menu, commit, reboot, problem fixed.

seems to have worked for me. I was having a problem with syncing too, hopefully this fixes that as well. Thank you!

madman34 said:
Phone ##778, edit mode, 000000, modem parms, REV-A change from ePHRD to enabled, menu, commit, reboot, problem fixed.
Click to expand...
Click to collapse
Not to familiar with TB verizon, but friend bought his TB and I saw there was 4GLTE on it, and now nothing, no icon not in wireless networks, nada!
What is this "fix" for?

3G fix for Thunderbolt

LTE is back online, please follow steps at the bottom of this post to get everything back in order.
*If you are in a 4G area it is advisable to make sure you switch to eHRPD to avoid bad hand offs between 4G and 3G as well as allowing simultaneous voice without hiccups. I noticed my GPS was not working last night so it is possible eHRPD settings will affect your gps or it could have just been due to the network issues.
As most are aware both the LTE network and eHPRD are down (a special version of 3G for the Thunderbolt only). To get 3G data back you just need to change your settings back to the normal 3G network. Here are the steps:
Dial ##778# and hit send
A pop-up window named EPST will show up giving you 2 choices: View Mode and Edit Mode. Pick: Edit Mode.
Enter the Password: 000000
Go down to Modem Settings and pick “Rev A“
You’ll want to choose enable and click OK, hit the menu button and then press “Commit Modifications.”
Restart your phone and you should see 3G is working
last step (may not be necessary)
dial *#*#4636#*#* go to phone info, then set preferred network type to CDMA auto (PRL)
I hope this helps anyone that is left in the dark by this outage.
If you are running a non-stock dialer or a rom that included a dialer it may prevent you from entering settings. Flash this zip to go back to stock dialer
http://www.mediafire.com/?9yf09ri4t2mip4z
For those that want instructions for after LTE is back on
These 2 steps will put you back on LTE and then put you back on the correct 3G for the Thunderbolt, when its back up.
dial *#*#4636#*#* to get LTE, go to phone info, set preferred network type to CDMA + LTE EvDo auto
Dial ##778# and hit send
A pop-up window named EPST will show up giving you 2 choices: View Mode and Edit Mode. Pick: Edit Mode.
Enter the Password: 000000
Go down to Modem Settings and pick “Rev A“
You’ll want to choose eHRPD and click OK, hit the menu button and then press “Commit Modifications.”

wakestrong said:
As most are aware both the LTE network and eHPRD are down (a special version of 3G for the Thunderbolt only). To get 3G data back you just need to change your settings back to the normal 3G network. Here are the steps:
Dial ##778# and hit send
A pop-up window named EPST will show up giving you 2 choices: View Mode and Edit Mode. Pick: Edit Mode.
Enter the Password: 000000
Go down to Modem Settings and pick “Rev A“
You’ll want to choose eHRPD and click OK, hit the menu button and then press “Commit Modifications.”
I hope this helps anyone that is left in the dark by this outage.
Click to expand...
Click to collapse
Isn't this selected by default? I changed it to "enabled" let it reboot, and 3G is back on.

By default we are setup for the eHPRD 3G network on the Thunderbolt because it allows faster switching between 4G and 3G. Since both network features are down you have to switch your settings to the 3G network used by all other Verizon phones.

wakestrong said:
As most are aware both the LTE network and eHPRD are down (a special version of 3G for the Thunderbolt only). To get 3G data back you just need to change your settings back to the normal 3G network. Here are the steps:
Dial ##778# and hit send
A pop-up window named EPST will show up giving you 2 choices: View Mode and Edit Mode. Pick: Edit Mode.
Enter the Password: 000000
Go down to Modem Settings and pick “Rev A“
You’ll want to choose eHRPD and click OK, hit the menu button and then press “Commit Modifications.”
I hope this helps anyone that is left in the dark by this outage.
Click to expand...
Click to collapse
eHRPD is the new 3g in thunderbolt I believe you need to select enable.

wakestrong said:
By default we are setup for the eHPRD 3G network on the Thunderbolt because it allows faster switching between 4G and 3G. Since both network features are down you have to switch your settings to the 3G network used by all other Verizon phones.
Click to expand...
Click to collapse
so select enabled then correct?

wakestrong said:
By default we are setup for the eHPRD 3G network on the Thunderbolt because it allows faster switching between 4G and 3G. Since both network features are down you have to switch your settings to the 3G network used by all other Verizon phones.
Click to expand...
Click to collapse
yea but in your instructions you said select eHPRD, which is already selected.

Yes enable, sorry I was too fast in typing out my instructions and goofed

one more step guys, if you are on auto cdma/lte settings, you might have to go in to
*#*#4636#*#* and select phone info and then select EVDO only to get 3g under preffered network settings.
It would be nice if you could add this to OP wakestrong. I think people in 4g area have cdma/lte auto option enabled so in the phone settings the phone is still trying to pick up the older cdma.

So this has worked for everyone? I tried this earlier with no luck and just did it again with no luck either :/

Nate14 said:
So this has worked for everyone? I tried this earlier with no luck and just did it again with no luck either :/
Click to expand...
Click to collapse
No luck for me either. Im good tho. Im home and will be off and home tomorrow so I'll just use wifi until they fix it.

Nate14 said:
So this has worked for everyone? I tried this earlier with no luck and just did it again with no luck either :/
Click to expand...
Click to collapse
Look post above. You might have cdma/lte auto enabled under phone info menu so it is still searching for 4g and older 3g.

ITS NKD man Not NDK, lol.

nkd said:
Look post above. You might have cdma/lte auto enabled under phone info menu so it is still searching for 4g and older 3g.
Click to expand...
Click to collapse
Just saw, thanks for the tip.

Nate14 said:
Just saw, thanks for the tip.
Click to expand...
Click to collapse
technically if you would have waited it would have eventually gone to 3g but might have taken a while, but that option is just an easy way of doing it.

thanks for the tip

nkd said:
ITS NKD man Not NDK, lol.
Click to expand...
Click to collapse
lol, you gotta pick on the dyslexic guy huh?
JK

wakestrong said:
lol, you gotta pick on the dyslexic guy huh?
JK
Click to expand...
Click to collapse
I cry if someone messes up my screenname, lol.

wakestrong said:
As most are aware both the LTE network and eHPRD are down (a special version of 3G for the Thunderbolt only). To get 3G data back you just need to change your settings back to the normal 3G network. Here are the steps:
Dial ##778# and hit send
A pop-up window named EPST will show up giving you 2 choices: View Mode and Edit Mode. Pick: Edit Mode.
Enter the Password: 000000
Go down to Modem Settings and pick “Rev A“
You’ll want to choose enable and click OK, hit the menu button and then press “Commit Modifications.”
I hope this helps anyone that is left in the dark by this outage.
edit 2 suggested by NKD: one more step guys, if you are on auto cdma/lte settings, you might have to go in to
*#*#4636#*#* and select EVDO only to get 3g.
My thunderbolt worked on auto cdma/lte but this may cause less conflict.
Click to expand...
Click to collapse
Thanks a million! It worked. Good night, I was on 1x ever since I flashed the stock rom. I thought for a while it was an error on my part. Talk about bad timing.

I love all the nifty little tricks we find on the internet
Thanks OP.
First the PSN is down for a few days, and now Verizon's new network. Wth?

raider3bravo said:
Thanks a million! It worked. Good night, I was on 1x ever since I flashed the stock rom. I thought for a while it was an error on my part. Talk about bad timing.
Click to expand...
Click to collapse
Yea I could see how that would be a stressful situation. Glad it worked out for you.

[Q] Wi-Fi and 3g connection problems

Hi there!
I've some problems with my G-Nexus 5, as wroten in title,
the Wi-Fi and the 3g connection disconnects me during utilizing it,
if i look on the icons of wi-fi or 3g i can see that i'm not receiving any data and i cant continue to surf in web or by enjoying a game online.
So the question is its a hardware or a software problem, and if another one had the same problem.

So noone had this issue?

Sounds like hardware if this happens both to 3G and WIFI.
How do you fix it? Toggle Wifi? Airplane mode? Restart phone?

After a bit it begins to surf something like 5-10 seconds

I get the same problem on my 3G, it doesn't happen while I'm on WiFi. I have to disable/enable data or airplane mode on/off to get this working again. Also I have noticed that when signal changes from 3G to EDGE and then back to 3G I don't have data working. Need to to the same trick to have that back. It's annoying and you don't know when it working or not unless you check your phone....and lose notification from Facebook Messenger or Whatsapp which i use a lot.

I wrote to google lets see what do they say....
I got realy bored about thia issue.

I would verify that your apn settings are correct. Either call your carrier or maybe google your ("carrier name" apn settings). Also... Settings/Wireless & networks/More/Mobile networks/Preferred network type, is correct. I do know that in my case as far as wifi I get better results (quicker to connect) if the "Advanced " settings for "WiFi frequency band" is set to 2.4 GHz only. Default is Auto. Worth a shot.

wantabe said:
I would verify that your apn settings are correct. Either call your carrier or maybe google your ("carrier name" apn settings). Also... Settings/Wireless & networks/More/Mobile networks/Preferred network type, is correct. I do know that in my case as far as wifi I get better results (quicker to connect) if the "Advanced " settings for "WiFi frequency band" is set to 2.4 GHz only. Default is Auto. Worth a shot.
Click to expand...
Click to collapse
Tried does'nt work, i loos the connection anyway

Mobile internet not working

Hi, My mobile internet connection is not working on my n5. It says "no internet connection" on the status bar slide down. I have tested the sim card in a different phone and internet works fine on it.
However, phone calls work fine and it detects my provider fine (gosmart)
Why?

Check your apn

jd1639 said:
Check your apn
Click to expand...
Click to collapse
Under apns it lists 3 options: metropcs (fast.metropcs.com), t-mobile gprs, and t-mobile grps (fast.t-mobile.com).
Not sure how check them.
EDIT: Found the apn settings for my provider and it works now. Thanks a bunch man!

[Q] 3g issue

Hello there, i just got this phone 3 weeks ago and since i have wifi i didnt test the 3g conection before. i activated a data pack and i just realized that my 3g doesnt come on at all. the screen shows 4g left side of the signal strengh but it doesnt work at all. i got at&t version. i confirmed with my carrier and i did activate data, they even helped me to set up the apn but is still not working. can you helpe me? thanks!
PD: they said they couldnt have done more because they dont support that type of device

Does it say 4G or 4G LTE? The at&t icons are a bit different I'd you're not used to them.
4G = hspa
4G LTE = LTE
So if you're getting the 4G icon you are actually getting 3G hspa speeds.
Sent from my Evita

If another carrier besides AT&T, you will need to find the APN settings for your carrier and manually enter it into Settings>Mobile network settings>Access point names. Select "New APN" and enter the correct settings for your manufacturer.
The 4G icon simply means a network is present, it doesn't mean you are connected to it.

thank you for helping people. whel actualy i wouldnt mind getting 3g network access, the point is that i dont have internet access at all. i called my carrier (Claro - El salvador) and they helped me to set up the apt but is still not working. i was wondering if there is something else i could try to fix this

nevermind, i finally fixed it

Please share the fix so the information is available for anyone who might have the same problem in the future.
Sent from my Evita

Please share the fix so the information is available for anyone who might have the same problem in the future.
Click to expand...
Click to collapse
sorry. well, first i did master reset, once done i set up an apn (carrier provides you with this info), then went to mobile network > network operators > select automatically. once the device found the "CLARO" network i turned data on and got internet service.

Thankyou, these threads live on long after we're finished with them so it's important to have the information readily available for future troubleshooters.
Sent from my Evita

tolonuia said:
sorry. well, first i did master reset, once done i set up an apn (carrier provides you with this info), then went to mobile network > network operators > select automatically. once the device found the "CLARO" network i turned data on and got internet service.
Click to expand...
Click to collapse
I'm guessing you either had not entered the APN info exactly correctly the first time. Or also, after entering the APN you actually have to select it as the "active" one on the list of APNs (making sure it has the colored dot next to it). Maybe it did need a factory reset, but this shouldn't be necessary just to change APN.
Happy you got it figured out.