Internet stopping while watching YouTube video - Xperia Z5 Q&A, Help & Troubleshooting

Hi everyone.
Every time I watch a YouTube video on a specific WiFi network, the internet stops after 3 minutes of watching the video. There will be a message saying "Connection to server lost. Touch to retry".
This happens on YouTube app as well as the YouTube website (using Google Chrome).
When this happens, I have to wait around 4 minutes for the internet to start working again and when I try to view a webpage on Chrome, I receive this error: DNS_PROBE_FINISHED_NO_INTERNET
This problem happens on any version of the YouTube app. I have also cleared all data in Google Play Services and YouTube.
Does anyone how to fix this?
The network works fine on all other devices, as well as my old Xperia Z1.
It seems like this guy had the same problem on his LG G3 but never provided a solution.
Thanks.

Any help?

Info
Lambo16 said:
Hi everyone.
3 days ago, I received a Xperia Z5 as a Christmas present. I am LOVING this phone, it's amazing.
But there is one problem that is really bugging me.
Every time I watch a YouTube video on a specific WiFi network, the internet stops after 3 minutes of watching the video. This happens on YouTube app as well as the YouTube website.
When this happens, I have to wait around 4 minutes for the internet to start working again and when I try to view a webpage on Chrome, I receive this error: DNS_PROBE_FINISHED_NO_INTERNET
Does anyone how to fix this?
The network works fine on all other devices, as well as my old Xperia Z1.
It seems like this guy had the same problem on his LG G3 but never provided a solution.
Thanks.
Click to expand...
Click to collapse
well it s network issue maybe modem on phone or router
have u set any proxy or vpn on ur phone or wifi router??
:good:

Geeks Empire said:
well it s network issue maybe modem on phone or router
have u set any proxy or vpn on ur phone or wifi router??
:good:
Click to expand...
Click to collapse
No proxy, VPS or DNS.

What do I do now?

Any other details? Is it only YouTube that's giving you a problem or all network connections? You using Chrome or the YouTube app to view over WiFi? Need more detail to troubleshoot

augie7107 said:
Any other details? Is it only YouTube that's giving you a problem or all network connections? You using Chrome or the YouTube app to view over WiFi? Need more detail to troubleshoot
Click to expand...
Click to collapse
This is only a problem with YouTube (so far) and as I said in the post it's the website and the app.

Try uninstalling the updates to chrome and YouTube.

Lambo16 said:
This is only a problem with YouTube (so far) and as I said in the post it's the website and the app.
Click to expand...
Click to collapse
Doesn't work unfortunately.

Any help?

Use a different browser and see if the issue remains.

It must be an issue with your network configuration as it's the app and the browser have you rebooted your router. Can you access fine on a pc watching the same video? Maybe something with your isp?
Does the same video play without wifi?
Sent from my E6653 using Tapatalk

zippy01 said:
It must be an issue with your network configuration as it's the app and the browser have you rebooted your router. Can you access fine on a pc watching the same video? Maybe something with your isp?
Does the same video play without wifi?
Sent from my E6653 using Tapatalk
Click to expand...
Click to collapse
The same video plays fine on a different network. I have rebooted the router and have tested the network on different devices and they all work. My old Xperia Z1 worked fine.

Factory reset or Repair your phone using pc companion?

gm007 said:
Factory reset or Repair your phone using pc companion?
Click to expand...
Click to collapse
Do I loose all my data then?

Lambo16 said:
Do I loose all my data then?
Click to expand...
Click to collapse
Yes do a backup first.
But try the connection before restoring ur data.
Sent from my E6653 using Tapatalk

gm007 said:
Yes do a backup first.
But try the connection before restoring ur data.
Sent from my E6653 using Tapatalk
Click to expand...
Click to collapse
Eugh. Is there anything else I can do first?

I presume that it is an incompatibility with something between your phone and your router if the same video plays on the network. I would really try troubleshoot the router as I don't think it's anything wrong with the phone
Sent from my E6653 using Tapatalk

zippy01 said:
I presume that it is an incompatibility with something between your phone and your router if the same video plays on the network. I would really try troubleshoot the router as I don't think it's anything wrong with the phone
Sent from my E6653 using Tapatalk
Click to expand...
Click to collapse
That's what I'm thinking. I don't think there is anything wrong with my phone as it works fine on every other network. Then again, all other devices work fine with this network...
This is everything I've tried:
- Rebooting router
- Changing router channel
- Changing router DNS
- Changing device DNS
- Using VPN
- Clearing YouTube data
- Clearing Google Play services data
- Rebooting device
- Uninstalling YouTube updates
So far nothing has worked

I should probably add that I get this message on the YouTube app: "Connection to server lost. Touch to retry"

Related

[Q] Pandora on the Wi-Fi only Xoom?

Pandora doesn't open properly on my Xoom. I get a window that says:
Sorry!
The application Pandora (process com.pandora.android) has stopped unexpectedly. Please try again.
Force close........................Report
I have performed both a soft reset and a factory reset and it didn't resolve the issue.
Any ideas?
Just to let you know, I have not had any problems using Pandora, I would check if you have some other media player conflict or possibly a streaming app conflict, another thing to check would be if it is just that your particular WIFI is blocking it for some reason. Try uninstalling media players, streaming applications, and browsers, reset and reinstall Pandora (after you have done the above), if that doesn't work try a different WIFI and see if it is a network issue, a lot of companies are blocking Pandora and any other streaming content. Check to see if it works on the browser and therefore just an app issue.
Edit: After looking more closely at your specific issue I expect that it is an app conflict, this is not definitive, it could still be a streaming conflict, but I would say you have some app that is conflicting with something Pandora is trying to do at startup. This could be a program that has a bad memory clearing function and is not letting go of some process.
Hope this helps.
Sent from my Xoom using XDA Premium App
What does the log say? Pandora should work, but it is very much not made for Tablets
My pandora forecloses sometimes
Sent from my Xoom using XDA App
I am not sure what the issue is but I don't suspect it is my server issue. I have a Droid X and have no problem with Pandora when connected to my same Wi-Fi router.
Very few people currently have the Wi-Fi only Xoom. Those with the 3G Xoom don't seem to have the problem even with data turned off.
I'm having the same issue on my new WiFi only Xoom.
I've tried to uninstall, restart and reinstall. But the problem remains.
dbett said:
I'm having the same issue on my new WiFi only Xoom.
I've tried to uninstall, restart and reinstall. But the problem remains.
Click to expand...
Click to collapse
This may be a glitch with the Wi-Fi only Xoom. The 3G version folks aren't having the problem with Pandora. I have also performed a factory reset and it didn't help.
I think other people with Wi-Fi only Xooms are reporting this issue.
I also can't get Gasbuddy to work on my Wi-Fi Xoom. The 3G folks say they can get Gasbuddy to work.
Same here with my wifes new wi-fi only, it does work on my 3G, also having issues with slacker, after I login it goes to a black screen
ArXane said:
Same here with my wifes new wi-fi only, it does work on my 3G, also having issues with slacker, after I login it goes to a black screen
Click to expand...
Click to collapse
Also having issues with Slacker. Problem with being at the bleeding edge.
Has anyone contacted Pandora? Weird that the Verizon Xoom does not have a problem even if you didn't get a Verizon data plan.
keitht said:
Has anyone contacted Pandora? Weird that the Verizon Xoom does not have a problem even if you didn't get a Verizon data plan.
Click to expand...
Click to collapse
I have contacted Pandora support. They have turned the issue over to their systems engineers.
wifi Xoom here as well having the same issue however I installed the apk of Pandora that came on my Nook Color and it works.
Better interface then the regular version as I assume this was made for tablets, however it doesn't rotate to landscape view its locked to portrait.
More info Here
http://forum.xda-developers.com/showthread.php?t=975378
Link to .apk
http://www.mediafire.com/?qhr3bo8ae3bmmcj
rajman1138 said:
wifi Xoom here as well having the same issue however I installed the apk of Pandora that came on my Nook Color and it works.
Better interface then the regular version as I assume this was made for tablets, however it doesn't rotate to landscape view its locked to portrait.
More info Here
http://forum.xda-developers.com/showthread.php?t=975378
Link to .apk
http://www.mediafire.com/?qhr3bo8ae3bmmcj
Click to expand...
Click to collapse
Worked great thanks!
So, I would like to know what changed between the 3G and Wi-Fi Xoom.
It may be that Pandora is intentionally breaking the software on the Android platform as they are loosing any assurance of limitation of consumption. i.e. 3G was SOME what of a limiter previously.
They have already 40 limit on the desktop version that does not apply to most if not all Android devices.
jwtyler said:
It may be that Pandora is intentionally breaking the software on the Android platform as they are loosing any assurance of limitation of consumption. i.e. 3G was SOME what of a limiter previously.
They have already 40 limit on the desktop version that does not apply to most if not all Android devices.
Click to expand...
Click to collapse
I think you may have misplaced your tinfoil hat.
It is probably just getting an unexpected value back from a function since no 3g radio is present and it wasn't designed for that. Who knows though, since nobody has posted a log of the error.
pandora and epocrates
just got the wifi xoom yesterday and also am having the pandora issue. This alsohappens with my epocrates app and since I am a Med student, I NEED epocrates! Any ideas?
jlor23 said:
just got the wifi xoom yesterday and also am having the pandora issue. This alsohappens with my epocrates app and since I am a Med student, I NEED epocrates! Any ideas?
Click to expand...
Click to collapse
There are several apps that won't work yet. Contact the maker and ask them to update with the latest SDK version.
Same here
dbett said:
I'm having the same issue on my new WiFi only Xoom.
I've tried to uninstall, restart and reinstall. But the problem remains.
Click to expand...
Click to collapse
Sent from my ADR6400L using XDA App

[Q] Google Earth not loading on Asus Transformer Andoid Honeycomb 3.0.1

Hi,
I have an Asus Tablet running Android Honeycomb v3.0.1. I have installed Google Earth v2.0.1 in it. But whenever I open the Google Earth Application, It waits on the main app screen for 15 seconds, then gives me this error message:
"Alert !
Google Earth can't connect to the network right now. Please quit and try again later."
Just FYI, I do have WIFI connected and running while opening this app. I have been getting this error since the time I bought my tablet (10 days ago). I have tried uninstalling and re-installing this app, but to no avail.
Waiting for a useful reply. Its a shame I am not able to access such a wonderful app on a nice 10inch screen.
Thanks.
2.0.1 works fine on mine. Strange.
Works fine for me too...
the_m_factor said:
Hi,
I have an Asus Tablet running Android Honeycomb v3.0.1. I have installed Google Earth v2.0.1 in it. But whenever I open the Google Earth Application, It waits on the main app screen for 15 seconds, then gives me this error message:
"Alert !
Google Earth can't connect to the network right now. Please quit and try again later."
Just FYI, I do have WIFI connected and running while opening this app. I have been getting this error since the time I bought my tablet (10 days ago). I have tried uninstalling and re-installing this app, but to no avail.
Waiting for a useful reply. Its a shame I am not able to access such a wonderful app on a nice 10inch screen.
Thanks.
Click to expand...
Click to collapse
Im having the same issue :-(
Same issue with mine. Cannot connect to the network.
Have uninstalled and reinstalled as well.
Between this and the backlight bleed i'm none too happy. With all the good reviews this thing has been getting i'm a tad disapointed.
Just did the 3.1 update and it's still not working. Anyone have any ideas how to get google earth working? Every time it's cannot connect to network.
Have you tried master reset?
no i didn't try a master reset. Google earth was like the second or third thing i put on this after i opened the box and it didn't work straight off. I've seen a few other posts around the web as well with people with the transformer and this same problem and not one solution.
I would give factory reset a try...
Sent from my Transformer TF101 using XDA Premium App
you can try to clear the cache of Google earth through the applications option in the configuration menu. That trick did help me a couple of times when apps did not work!
Ok did a factory reset. Went through the initial setup and the FIRST and only app i installed was google earth. Still the exact same problem. Cannot connect to the network.
The other computers on my network can access google earth fine but they are hard wired to the router. I just tried my phone over wifi and it can't connect either so it has to be something with my wifi settings on my router. But i'm stumped as to what it might be. Everything is set pretty much default. UPNP is on, just using wep for security.
Any ideas?
** Update
Stumbled onto another thread for a similar problem. I changed my DNS server in my router to googles DNS and suddenly it works. I don't even claim to understand why. Wired computers were fine, anything wireless didn't work until i switched the DNS server away from my ISP to google's. Any possible reason for this?
Your ISP is filtering/throttling.
Hmm, I'm also having this problem too. GE works on my wifi from my PC, and my phone, but not on my pad. I've tried changing the DNS in my router to google's (8.8.8.8 & 8.8.4.4), but still the same.
If I tether to my phone through 3G, works fine on the pad. Must be something with my router/network, but when it works on my PC & phone on wifi, I can't figure out why it won't work on the transformer!
Any solutions/ideas??
swampthing1117 said:
** Update
Stumbled onto another thread for a similar problem. I changed my DNS server in my router to googles DNS and suddenly it works. I don't even claim to understand why. Wired computers were fine, anything wireless didn't work until i switched the DNS server away from my ISP to google's. Any possible reason for this?
Click to expand...
Click to collapse
It sounds like your ISP is unable to resolve the google earth server's address.
Thanks for the response, but if was an ISP problem, wouldn't that also mean my phone and pc would have the same problem?
I'm far from being any way knowledgeable when it comes to networking, but I thought that would be the case??
C.
Same problem here.
An of course Google Maps works on the TF101 (it should look at same servers...), and Google Earth works on other PCs & telephones connected to same home network, so ISP DNS is not the cause.
g.
jerrykur said:
It sounds like your ISP is unable to resolve the google earth server's address.
Click to expand...
Click to collapse
No don't think that's the case. Every other computer on the same network was able to access it just fine through the same router and same ISP. It was only my phone and TF101 trying wirelessly. Even another wirless computer on the network was able to access it, it was ONLY the android devices that were having a problem.
Same hare, not working on the transformer, but i have no problems on any other device`s i own...
Sent from my Transformer TF101 using XDA Premium App
I've managed to try my pad on another wi fi network & it works fine on that system, but not on my home network, which will support Google Earth on my phone & PC, so the problem must be router/network related, but I'm damned if I can figure it out.
C.
Colmb said:
I've managed to try my pad on another wi fi network & it works fine on that system, but not on my home network, which will support Google Earth on my phone & PC, so the problem must be router/network related, but I'm damned if I can figure it out.
C.
Click to expand...
Click to collapse
Have you tried what i did to see if it works for you as well? Go into your router and find the section regarding DNS and switch it to 8.8.8.8 and secondary 8.8.4.4 and see if it works.

[Q] Help, (Galaxy R) Apps don't work with WiFi, but work fine on 3G/GPRS

Hello,
I was in a different city for a few days.
During the time, I used 3G / Edge for apps / mail.
When I got back, I realised that none of my apps were working with Wifi.
Market was showing "No Connection - Retry"
Mail app showed "connot connect to server"
Tapa talk showed "connection error"
Youtube showed "connection error"
And so on with some other apps (Tunein radio etc)
However, only Web Brower works fine with WiFi
Also, all apps work flawlessly with 3G.
I also noticed, that once I started a download using 3G, & switched to Wifi afterwards, the download completed perfectly with WiFi.
I have a Micromax A70 (Android 2.2.1) & a Galaxy Tab P1000 (android 2.2).
They work fine with the same WiFi connection, so I guess its not a WiFi/Router/ISP issue.
So can any one help with this issue ?
I searched several forums/googled, but got no definite solutions
I tried stopping & clearing cache /data of market app, as well as google framework, but this did not work.
Other Info:
My phone is rooted, CWM installed, using steps found in this forum.
Thanks!!
Use Static IP ?
Ace-ing all tests.
Hi,
1. How to use static IP?
2. Why is a static IP needed. I didn't need it until I left town. My other devices work fine without static IP. Also, I use my phone's Wifi in 4 different locations so a static IP may not be wise. Now it does not work with any Wifi location. Again I repeat Web browser works fine with WiFi.
Friends, please read the question completely, before replying ... no offence meant ... I appreciate your replies.
Thanks!
Sent from my GT-I9103 using Tapatalk 2
So ...
I guess no one has experienced this problem or no one on this forum knows the answer
Thank You.
roycejp said:
So ...
I guess no one has experienced this problem or no one on this forum knows the answer
Thank You.
Click to expand...
Click to collapse
u r on which rom??
did u tried to restart??
roycejp said:
So ...
I guess no one has experienced this problem or no one on this forum knows the answer
Thank You.
Click to expand...
Click to collapse
You could try reflashing the latest stock ROM available for your country, it is probably because of some software bug in the system/system app's settings.
Do update here on the progress.
Hello,
I am using the stock ROM that came with my phone.
I had rooted the phone as described earlier.
I had installed GO launcher.
Anyways I backed up all my apps n data and reinstalled the CWM backed up ROM.
Now all is well again.
I an sending this post from my phone using wifi.
Im still curious why this happened.
thanks!
Sent from my GT-I9103 using Tapatalk 2
roycejp said:
Now all is well again.
I an sending this post from my phone using wifi.
Im still curious why this happened.
thanks!
Sent from my GT-I9103 using Tapatalk 2
Click to expand...
Click to collapse
Nice to know your R is working again.
It was probably a software bug which was removed when you restored from the backup.
I think you might have set up proxy
From the strange behavior, i can only think of one reason:
Since proxy works only for browsers on android and that too only for WIFI networks, I suppose that is the case. If accessing your wifi network requires a proxy, then you cannot do much about the problem AFAIK. Otherwise, you can go to wifi setting ->tap menu ->click Advanced and clear the proxy and the port.
andy034 said:
I suppose that is the case. If accessing your wifi network requires a proxy, then you cannot do much about the problem AFAIK. Otherwise, you can go to wifi setting ->tap menu ->click Advanced and clear the proxy and the port.
Click to expand...
Click to collapse
I don't know much about wifi, but my R is fine now after reflashinb.
I'll keep this in mind should the problem re-occur!
Thanks.
Sent from my GT-I9103 using Tapatalk 2
hey there
im having the same problem here dude I digged alot of forums but couldnt find any solution yet...im thinking about flashing a new rom
my phone is gs4 9500

Youtube has a problem with the network

All too often the Youtube app on my SGN101 says there is a problem with the network.
But everything else has a perfectly fine connection to the internet. The same clip will run fine on other devices in the Youtube app.
Anybody else experience this and maybe even have a solution?
makanimike said:
All too often the Youtube app on my SGN101 says there is a problem with the network.
But everything else has a perfectly fine connection to the internet. The same clip will run fine on other devices in the Youtube app.
Anybody else experience this and maybe even have a solution?
Click to expand...
Click to collapse
Same here lag is huge and ff does not work buffer not filling.
No solution found patience wil do.
Same here. Since Friday I have been having issues, "Server Not found"
When i connect via the browser all is good. It's driving me nuts!
I have since noticed that i have the same lag with google reader as well. I will often have to hit "retry" several times until it actually loads.
Usually (and suspiciously often) it will work on the third try.
What kind of works with youtube links is opening up the youtube app separately, if necessary hitting retry until it works, then going back to your youtube link and clicking it. Then the youtube app will find the clip.
Delete widget, go to app manager, force stop, clear cache, clear data. Re-add widget, all will be ok, remember to login your account again.
Sent from my GT-N8010 using Tapatalk 2
I use tubemate instead, If I like the clip I can generally download it and have it to show to others....
Check out this thread,
http://forum.xda-developers.com/showthread.php?p=32086131#post32086131
I used the one for mdpi. There are tweaks for streaming videos and stuff, noticed a big difference
GalaxyBill said:
Same here. Since Friday I have been having issues, "Server Not found"
When i connect via the browser all is good. It's driving me nuts!
Click to expand...
Click to collapse
OK, found the problem!
One week prior to my post (above), SPRINT sent me the AIRAVE unit. Connect as they instructed and all was well.
Then I lost YouTube and the PlayStore on the GN 10.1, my TAB2 7.1 and my GS3, all of my lappy's connected fine.
Finally found the solution on the SPRINT forums. So if you have an AIRAVE and are having the same connection issues here's what worked:
Connect in the following order:
cable modem + router ---
Connect AIRAVE to one of the eithernet ports on your router ----
Connect the other end of the cable to the YELLOW port on the AIRAVE
Reboot everything...
Hope that helps!
Regards,

Google Play Store - No Connection Retry Error

Hi guys. I am having this headache type issue for many days. Any help would be appreciated.
I live in Pakistan and here Youtube access is blocked but from the last few days play store never connects. I also made a complain to my ISP but they said it is not their fault. The problem according to them is "Play store sending/receiving data from Youtube tunnel." They said me to complain Google dieectly. Many of my friends are facing this issue so this is not my Android problem. I also changed the time zone of my smartphone as read by me in one article but still same issue persists. But, i found something which really worked for some days and now it doesn't. I was reading about it then i found something in which a person described to change my DNS 1 /DNS 2 Address from Wifi - Advanced settings. So i changed DNS 1 to 8.8.8.8 and DNS 2 to 8.8.4.4. I turned off wifi after saving it and then blaah! My google play store worked for some days but from yesterday i am constantly facing this No Connection error. I also remived and added my account. Gmail is also not Syncing. But my play store still works on a VPN. Please help. Here are the screenshots for better guidance
Hi, Are you Rooted?
No. But my friend edited hosts file but still same error on his htc explorer. Many peoples are not having an access to play store here. What to do, don't know
freedom!!
Did u use "freedom" app ??
It sometimes cause this problem
No i dont use it bro
Try to clear cache and data of playstore,playservice.
Tapatalk 2
I tried it. Still same. !
Haven't update your google play?
Old Android
Updated to latest version. See the screenshots. Using Samsung S2
Its look like you using vpn..
Maybe you was disable it to network work online..
Old Android
No i wasnt disabled. I am not using vpn. Without vpn it wont work buddy.
But using vpn can make not work too..
Doesn't have data plan?
Wifi?
Old Android
I am on wifi. My play store wont work without a vpn. Maybe some firewall blocking access to it. While i use vpn, i can connect. How can i debug the culprit?
Reformat/reset factory.. maybe.. or you vpn settings causing this..
Using The Old Android
I tried it but still same.
Your vpn settings?
Using The Old Android
I am not using any P2P VPN. Whenever i use HSS and SpeedVPN, play store starts to work.!
Your friends phone has a same problem?
Using The Old Android
Yes because play store routing its data from youtube and youtube is blocked here. Sometimes it access packets directly and it works ...but sometimes. Any solution?
AArga said:
Try to clear cache and data of playstore,playservice.
Tapatalk 2
Click to expand...
Click to collapse
thankz

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