my phone recently started having some issues, it was restarting after every 5 minutes so i switched it off for a week and when i switched it back on it asked for pin to unlock. I have never used any kind of security feature so finally i did hard reset and my phone is still locked by pin.
what should i do im not able to install any drivers on my pc for my handset thats why i can't use sp tool.
please suggest some solution
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Hi all,
I will be eternally grateful for your help but I am not holding much hope.
I got this new phone from my operator Three in the UK back in January this year.
All works ok except for the screen calibration which I did not get round to fix.
On Monday I decided to put a pin lock on my phone, as I haven't been using
the pin lock for a few years now. I chose the pin code, then I stupidly tried
"Lock Sim". Then the screen came up with sim locked, PUK needed.
I did not make even one attempt with the PUK code as I decided to phone
my operator for it. We went through the procedure, he gave me the PUK
code and we managed to unlock the sim card and then I remember the
pin code (as I always have) and inputted it and the phone is unpinned.
I need to mention that we did have one or two bad attempts where
I couldn't hear the technical guy too well and I did enter the wrong pin
once or twice, but less than the 3 attempts limit and we did have to
take the battery out 3-4 times due to this and also because
I kept putting the sim card the wrong way round being very careless.
The sim is unlocked but on the screen it is "no service" emergency
calls only, where if you choose the emergency option green button
it will give you a menu and * # . I can see some symbols on the top
such as wifi connected. If I call this mobile phone I can pick up
the call, the screen has the usual answer or reject phone symbol on.
But during and after the call pressing the home/back/menu button
on the phone (off the screen ) have no effect. I told the technical
guy about this. He suggested a new sim but if I put my old sim
in my other three pre-smartphones phones it works. However
this phone is tied to this sim card/phone number only as I try
my other sims on it and they do not work.
I have tried a few things:
the 7378423 thing with all the right *#, doesn't work. but 06 works to get IMEI
cannot enter fastboot mode holding down the volume up button and plugging
USB in, but can enter flash mode.
I do not want to lose data as I have some important data which I haven't
backup to my sin so I don't want to use PCC or SUS to install either
the current OS (I think it is ICE cream 4.04 ish) or the new jelly bean.
To complicate matters my phone is not USB debugged enabled so I
cannot use software to do a quick backup of my phone I tried
mobile me from wonderware(?) and its needs usb debugging.
PC companion doesn't have restore and backup anymore, or at least
not for xperia J as the Sony support guy told me, if it does it probably
needs debugging enabled.
Talked to Sony support, he said the only way is to use PCC to reinstall
software and I will lose data as expected. I asked him if Experia J
and the newer Xperia phones have disabled the 7378432 service
code and if there is a new one which he can tell me. He says there
are no new codes.
The phone is not totally now working, I managed to get into "safe mode".
I wonder if the phone actually is rooted or has bootloader unlocked I
read if that is the case it may explain why the 7378432 does not work
as it only works on sony stock rom. But then I came across other people
whose phones may not be bootloader unlocked and this code does not work.
I also came across people who cannot get into fastboot mode.
Maybe because my batch of xperia J, together with customisation by
my phone operator has disabled 7378432 and fastboot which I don't thin
so as Sony themselves mentioned the use of these two important
elements in their unofficial but be warned section on unlocking the
bootloader. I wonder when I took out the battery a few times when
I spoke to the technical guy my phone is locked due to security but
as I said before the PUK code was entered correctly first time round
if not second time round, so is the pin, We just took the battery out
and retried about 2 times as my sim was in the wrong way round.
Finally my apologies for the long post, the phone still has my wallpaper
on it and the error message I used to get from an app (telling me the
app is not working) when I turned on the phone. If the phone was
flashed/rooted then it was not done by me, it might have been done
by a previous owner and then returned to the operator within 14 days
and then my supposedly new phone is this rooted phone. Without
usb debugging enabled its hard to go into recovery mode via
usb link/flashrom/boot etc? But if we know which rom we can
try to go into recovery mode without a usb link by pressing a few buttons?
At the end if I have enough money which I don't sadly someone at sony
can probably take the phone out and do some high level fixing, as long
as the memory is still in tact which I hope it is. For some reason the
phone is locked in this emergency calls only mode. I have not made
any attempts to root it etc before Monday and no attempts to root it.
I just thought the 7378432 can "unlock" a phone lock like the much
discussed xperia Z - if the phone is on a pin/pattern lock etc.
My attempt to go into fastboot mode is to hope that by getting in
and getting out of it the phone will reverse back to normal. My situation
is mainly complicated by that I really want not to lose the data, sms
particularly when we try to unlock/unfreeze the phone.
Extremely sorry for the long post, if anyone can help I will be
most most grateful, bye for now.
Hi, a family member passed away a few months ago and I was given her phone by her sister to use if I wanted. She had the phone and charger, and thats it. I stay in the UK and the phone I use is on O2. The phone she had was the Experian L but she had her phone through a contract with virgin media.
When I initally put my sim card in and turned the phone on it said 'virgin media, this phone has been reported lost/stolen'. In order to unclock it from this security lock I needed her insurance company(through virgin) to provide me with a 4 digit pin to unlock the phone. This was very hard to get as the insurance people are different from virgin media, but after a while they agreed to give me the code if I sent a copy of her death certificate in. I did this and got the code thankfully. I was told that I wouldnt be able to use my o2 simc ard in the phone because the handset was locked on Virgin. I was told if I paid £15 I would receive the unlocking code through the post in a week or so.
I did this and got a letter through the door with the instruction on for to unlock the handset. Basically its a 16digit number that I enter and the phone become unlocked. However, after all this Ive just realised I think there is a phone lock on the phone i.e. a pin she must have set herself? I think this because when I power the phone up without a sim, all I can see is the date/time, with her name underneath, and also underneath that is a keypad. When you press any button on the keypad and hit enter it says wrong pin? That happens without a sim card so I presume it is a phone pin lock she had on her phone is that correct? If so, is there any way around this? Ideally I would like to keep whatever pictures etc are on the phone however I realise that might not be possible. Ive tried to download the sony suite however it wont allow me to use the suite because it tells me on the computer I must enter the pin on the phone to continue! bit of a nightmare to be honest.
Any help/suggestions with what I can do? Many thanks
I cant unlock through Pc Companion because Pc Companion needs the screen to be unlocked before it connects the device, and I cant do that.
factory reset
Hello, do a factory reset to the Phone, but you will loose all the information on it
Hi, is there a way to unlock my phone as it had no battery once and when it on, i asked for a password and i literally forgot what it is.. usually i use fingerprint for phone lock and unlock but i never off my phone before.. few days ago i forgot to charge and the battery went flat.. when i on the phone it asked for a password which i forget....
I know that there is a way to reset the phone but there is also some important image and videos which i need to keep.. when i plug in to pc it can recognize it but it would not show the things inside the phone as i need to unlock my phone to do it 1st :/
I activated Lost or Stolen Security feature in my HTC 626G+ dual sim android phone and registered it with Device recovery on Google with a password
I removed the battery and when I returned it back, the phone was locked with Arithmetic interface to enter PIN. I can't log back into my phone despite having Hard rest several times
I tried Safe mode start up but still can't access my phone.
What can I do now since the phone can't even connect to my laptop
Several password attempts can't bring up forgot password pop-up
The phone rings and I answer calls but I am no longer connected to internet through Data connection or Wifi.
Can someone here help me unlock my phone I fear losing it
Hey guys, havent been on here for a while but I dug up my old Pixel and was trying to mess around with it again. However, my dad had factory reset it because he didnt know my old pin and now I can't get past the Pixel set up screen because it is asking for my old pin, and when I try to login with my email instead I cant because I had removed the device from my google account a year ago. Is there any way for me to bypass this? I tried using adb but because it doesnt go past the set up screen I am unable to enable ADB in the settings or enable unlocking the bootloader. I dont even know what firmware it is on but I am pretty sure it is updated to the latest version.
mod can you take this down, did an frp bypass and i got it to work