MMS Stopped working two days ago - Nexus 5 Q&A, Help & Troubleshooting

A few bits of information to start.
- I have been on the same ROM and same settings for over a year (including APN)
- I use ChompSMS, but have uninstalled it as part of testing
- I have tested both on and off of WiFI
- I am on StraightTalk
- I used a different APN than what they have on their site, and when this started, I updated to the one they list there now, but the problem remained the same on both options.
Now, my problem, for the past two days, any MMS (I believe based on past history that these are group conversations, not individual MMS messages), are not downloading. Using the built in Messanger application I get an error that it cannot download the message. With ChompSMS, installed, I get the message that it cannot download MMS and to check my APN settings. I tested sending myself an image MMS, and that both sent and got received. Other than that test, I've got nothing the past two days other than that error from Chomp (or nothing from the built in) at the rate of 4-5 times every 30 minutes (the approx rate I'd normally get a message in a group text).
What I have left to try:
- I'm using SMS Backup & Restore to backup my SMS/MMS and then I'm going to wipe out the database and restore my messages
However, anyone have any other ideas what might be wrong or what I can do to fix this?

Trel said:
A few bits of information to start.
- I have been on the same ROM and same settings for over a year (including APN)
- I use ChompSMS, but have uninstalled it as part of testing
- I have tested both on and off of WiFI
- I am on StraightTalk
- I used a different APN than what they have on their site, and when this started, I updated to the one they list there now, but the problem remained the same on both options.
Now, my problem, for the past two days, any MMS (I believe based on past history that these are group conversations, not individual MMS messages), are not downloading. Using the built in Messanger application I get an error that it cannot download the message. With ChompSMS, installed, I get the message that it cannot download MMS and to check my APN settings. I tested sending myself an image MMS, and that both sent and got received. Other than that test, I've got nothing the past two days other than that error from Chomp (or nothing from the built in) at the rate of 4-5 times every 30 minutes (the approx rate I'd normally get a message in a group text).
What I have left to try:
- I'm using SMS Backup & Restore to backup my SMS/MMS and then I'm going to wipe out the database and restore my messages
However, anyone have any other ideas what might be wrong or what I can do to fix this?
Click to expand...
Click to collapse
Do you happen to use PushBullet? If so, uncheck "SMS sync" and reboot. That always causes issues for me.

jsgraphicart said:
Do you happen to use PushBullet? If so, uncheck "SMS sync" and reboot. That always causes issues for me.
Click to expand...
Click to collapse
Unfortunately no. I don't have anything that could have caused this. Since Saturday, I've only updated "Reddit is fun golden platinum", "dolphin browser", and "power toggles" (installed, but never run).
The above was on Sunday
The problem began on Tuesday afternoon.
Prior to that, it was working.

Trel said:
Unfortunately no. I don't have anything that could have caused this. Since Saturday, I've only updated "Reddit is fun golden platinum", "dolphin browser", and "power toggles" (installed, but never run).
The above was on Sunday
The problem began on Tuesday afternoon.
Prior to that, it was working.
Click to expand...
Click to collapse
Well I thought I'd ask. That's the only thing that has ever broke MMS for me.

jsgraphicart said:
Well I thought I'd ask. That's the only thing that has ever broke MMS for me.
Click to expand...
Click to collapse
Apparantly I'm not the only straight talk user that has this issue.
Don't know what it is though :\

Trel said:
Apparantly I'm not the only straight talk user that has this issue.
Don't know what it is though :\
Click to expand...
Click to collapse
I'm assuming it is something with Marshmallow and Cricket causing the issue. My Nexus 5 on Cricket won't receive MMS if WiFi is on. If I leave WiFi off, I can receive and send MMS fine. My wife has a Moto X on Lollipop on Cricket and can receive MMS fine with WiFi on.
My situation was very similar to yours in that MMS was working fine for weeks after I upgraded to 6.0. It then just stopped randomly. I still have not found a work around other than disabling WiFi.

slackhouse said:
I'm assuming it is something with Marshmallow and Cricket causing the issue. My Nexus 5 on Cricket won't receive MMS if WiFi is on. If I leave WiFi off, I can receive and send MMS fine. My wife has a Moto X on Lollipop on Cricket and can receive MMS fine with WiFi on.
My situation was very similar to yours in that MMS was working fine for weeks after I upgraded to 6.0. It then just stopped randomly. I still have not found a work around other than disabling WiFi.
Click to expand...
Click to collapse
That's not the same issue.
This is an issue affecting all (most) of straight talk, and has nothing to do with the phone or the setting.
Wifi on/off doesn't have an effect.
So, it's not a phone issue, just a Straight Talk one.

slackhouse said:
I'm assuming it is something with Marshmallow and Cricket causing the issue. My Nexus 5 on Cricket won't receive MMS if WiFi is on. If I leave WiFi off, I can receive and send MMS fine. My wife has a Moto X on Lollipop on Cricket and can receive MMS fine with WiFi on.
My situation was very similar to yours in that MMS was working fine for weeks after I upgraded to 6.0. It then just stopped randomly. I still have not found a work around other than disabling WiFi.
Click to expand...
Click to collapse
This is my exact life, please let me know if you figure it out better. I do think Pushbullet was screwing me up too, even just having it installed without SMS sync.

MMS always downloaded fine with Pushbullet installed, but since upgrading to Marshmallow, I haven't been able to download a single MMS on my N5. I'm on T-Mobile, not Straight Talk.
Are you sure it's not related to the more-widespread issue of MMS not working with WiFi on?
EDIT: See here.

Actually having this problem on mine as well now (AT&T). Had auto updates off. Nothing changed to my knowledge. Just not downloading some MMS' in Google Messenger. Some it will download. Standard txt's seem fine? Have a group of about 4 under a user category (this is usually where various threads/contacts are shown in Messenger) "message not found". Then under known contacts, I had 4 labeled as "couldn't download" - "touch to download" - which upon touching, state "downloading"... which at some point fails (like, lots longer later - 10 minutes +, and states the msg size is 709KB?)
Also, just noted the "more-widespread issue of MMS not working with WiFi on". Will investigate this possibility.
edit: my wifi has been off. So, not a culprit with my particular problem.

Yup, standard SMS works, but the only way I can get MMS to work in any client is to cycle WiFi and reboot. It's an enormous bug.

Related

Nexus 5 Not Sending/Receiving MMS

Hey guys,
So I just got my Nexus 5 about a week ago, and love it so far. I immediately downloaded 8sms because it seems like Hangouts is still a work in progress.. Anyway, for some reason my phone will not auto-retrieve MMS messages. I've tried changing the MMSC values within the app and restarting it, but it hasn't helped.
I usually keep Mobile Data set to off, as I'm usually at school/work and both have secure WiFi.
My old HTC Desire HD was able to automatically turn data on momentarily to receive MMS, then shut off. This was a stock feature of the phone. Is this not the case with the Nexus 5? I don't want to have to go and turn on mobile data every time a MMS notification pops up; it just seems stupid to have to.
Any help would be appreciated, thanks!!
Turn mobile data on!
Sent from my Nexus 5
I guess it is a good thing to have but if every app could turn on data when they wanted and download anything then it would defeat the point of having data off. I agree with you though that in that situation it should automatically download.
With that said, some custom ROMs have this feature but it's not included in stock Android. When data is manually disabled by the user i'd expect it to stay off however for anything.
Does the automatically download mms feature not let the data turn on to download the message?
Sent from my Nexus 5 using Tapatalk
dicecuber said:
Turn mobile data on!
Sent from my Nexus 5
Click to expand...
Click to collapse
The problem is, I've tried just running around with mobile data on, and wifi on, but it still will not download the MMS messages. I have to manually turn off wifi, and then it will switch to data and download the MMS...
Try smart messenger or textra or Hangouts it could be a issue with the texting app
Sent from my Nexus 5 using Tapatalk
I might try going to my carrier to see if there's a solution. It seems silly that a 3 year old smartphone (my old HTC) had the ability to automatically turn on/off data for MMS, but not the Nexus..
Go to your T-mobile account find where you would select a phone and choose the Nexus 5. Wait a little and restart your phone and see if it works after an hour or 2.
Sent from my Nexus 5 using Tapatalk
yogenfruz said:
I might try going to my carrier to see if there's a solution. It seems silly that a 3 year old smartphone (my old HTC) had the ability to automatically turn on/off data for MMS, but not the Nexus..
Click to expand...
Click to collapse
Were you able to find a fix to this? My texts were completely fine for the first day or two I had it while i was on wifi. But just realized today that i might of been missing out on a day or twos worth of texts when my friend asked me why i didnt respond. So i turned off my wifi and i recieved alot of texts at once.
Im currently using the default hangouts app so im not sure whats causing this.. looks like i have to turn off wifi to get and send texts.
I also have this demand. My old HTC phone(Incredible S, flashed with CM rom) was able to automatically turn data on momentarily to receive MMS, then shut off. I haven't change the carrier. So, it's the 4.4 problem
Still no fix for this. I also noticed that if a MMS message is to be received, but mobile data on the N5 is off, 8sms will constantly try to fetch it, unsuccessfully... This causes a notable battery drain and even had 8sms as the top battery usage when checking battery stats. I guess in a way, it's a way to see if you have an MMS message incoming, but still... Really wish data would just auto on/off when the device detected a MMS incoming/outgoing.
yogenfruz said:
Still no fix for this. I also noticed that if a MMS message is to be received, but mobile data on the N5 is off, 8sms will constantly try to fetch it, unsuccessfully... This causes a notable battery drain and even had 8sms as the top battery usage when checking battery stats. I guess in a way, it's a way to see if you have an MMS message incoming, but still... Really wish data would just auto on/off when the device detected a MMS incoming/outgoing.
Click to expand...
Click to collapse
I also use 8SMS. I don't know if this will solve your problem, but basically, the problem I had, was that if I were to send a text that was over 160 characters, the old messaging app on my S3, would automatically convert it to an MMS (which I think most phones do). For some reason, this was disabled in 8SMS.
The way to fix that, is to go into 8SMS settings, and find the option that says "Convert long sms to mms" and switch it to "1".
This worked for me, I had a slightly different problem then you are describing, but perhaps this could be a fix for you as well?
I hope that helps, if not, well, maybe it'll help someone else!
I use CM and the option to enable data to download MMS is not included yet. However i have no problem downloading MMS while connected to 3G. As long as your APN has MMS in the APN Types field it should automatically use that connection instead to get MMS.
I didn't have this issue on stock either (4.4) so maybe it's a carrier thing?
for me the problem is when I'm connected to a WiFi network the phone automatically turns off wifi to download the message and then never re-enables wifi turn it back on I understand that MMS must be downloaded through the carrier network but if I remember correctly it wasn't until recently that I wasn't able to have wifi and download message at the same time.
Nexus 5 Android 4.4.4, Tmobile: when at home my cellular has 1 bar (LTE). If wifi is connected, outgoing MMS does not succeed. I get notifications for incoming MMS, but it asks to "download" the message which fails. The moment I disconnect wifi in the same spot (literally without moving), MMS resumes working both for incoming and outgoing communications. Connecting wifi again causes it to fail.
I do remember a time that the phone was able to enable both connections at the same time to download an MMS and then subsequently keep everything else that I do on the phone through the wifi network.
The only thing I don't know for sure is whether it is a third party messenger problem for a phone problem carrier problem orAndroid bug
I also just realized that I bumped a very old post my apologies if I did not read enough to find a solution amongst other threads.
But any help would be great

[Q] Tricky issues receiving MMS

I'm going nuts trying to figure out how to fix my MMS issues — maybe you guys can help. I have an unrooted N5 running 4.4.4 that is inconsistently receiving MMS messages (both photos and group texts). I'm currently using StraightTalk, though I was having the same issue with Cricket.
My APN settings are correct (from what I can figure), and sometimes I receive incoming MMS. I currently have Textra and GoSMS installed as my texting apps, with GoSMS currently as my default. Occasionally I'll receive an error in GoSMS that an MMS message was unable to be downloaded, and try as I may, I can never get the app to download and display it. However, if I open up Textra, the message will have come through there with no problem. So basically, unless I have 2 apps gathering MMS, I'll miss half of them. I only installed GoSMS after seeing it as a suggestion/solution in another forum - this was happening before I both installed. I was originally using Hangouts for SMS/MMS, which was having the same problem (and why I initially DL'd Textra).
I occasionally have issues sending out an MMS. It's a less frequent occurrence than the issues receiving, though it does happen.
I am thinking that if this was a network issue, the MMS wouldn't come through to my phone at all, so I've stopped trying to mess with my APN. Does anyone have any ideas on how to solve this?
I have Straight Talk too and been having issues with MMS i'm using 8sms. I have the old 3g sims card. what about you ?
breannesp said:
I'm going nuts trying to figure out how to fix my MMS issues — maybe you guys can help. I have an unrooted N5 running 4.4.4 that is inconsistently receiving MMS messages (both photos and group texts). I'm currently using StraightTalk, though I was having the same issue with Cricket.
My APN settings are correct (from what I can figure), and sometimes I receive incoming MMS. I currently have Textra and GoSMS installed as my texting apps, with GoSMS currently as my default. Occasionally I'll receive an error in GoSMS that an MMS message was unable to be downloaded, and try as I may, I can never get the app to download and display it. However, if I open up Textra, the message will have come through there with no problem. So basically, unless I have 2 apps gathering MMS, I'll miss half of them. I only installed GoSMS after seeing it as a suggestion/solution in another forum - this was happening before I both installed. I was originally using Hangouts for SMS/MMS, which was having the same problem (and why I initially DL'd Textra).
I occasionally have issues sending out an MMS. It's a less frequent occurrence than the issues receiving, though it does happen.
I am thinking that if this was a network issue, the MMS wouldn't come through to my phone at all, so I've stopped trying to mess with my APN. Does anyone have any ideas on how to solve this?
Click to expand...
Click to collapse
I just got my SIM card last month, so I'm pretty sure it's the new one.
thasarkastic1 said:
I have Straight Talk too and been having issues with MMS i'm using 8sms. I have the old 3g sims card. what about you ?
Click to expand...
Click to collapse
breannesp said:
I just got my SIM card last month, so I'm pretty sure it's the new one.
Click to expand...
Click to collapse
I'm currently having the same issue with a non rooted device.
I was originally with H20 (an AT&T mvno) and would have periodic issues with MMS. Both sending and receiving. I am using Google Hangouts.
I recently switched to Cricket (owned by AT&T) earlier this month (reasons unrelated), and have not been able to send or receive an MMS since. I have spent several hours on the phone with both Cricket and LG, even going into a store to have my SIM replaced. I came across this thread accidentally while looking for suggestions on the best way to do a backup before I try a factory reset as a last resort to resolve the problem.
APN has been verified correct numerous times and unfortunately, Cricket's cust service is next to useless. After two and a half weeks and numerous calls, I still have yet to hear back from a Tech Support rep. I'm not sure whose network straight talk uses, but I wonder if it's a network issue with AT&T subcarriers?
The most frustrating part is every time I talk to somewhat at Cricket cust service, they say that the Nexus 5 is not "officially supported" on their network and that it is probably a phone issue and try to sell me a new phone. When I explain that the Nexus 5 runs stock Android, they try and tell me that that might be the problem *SMH*.
Anyone else?
steelcity1 said:
I'm currently having the same issue with a non rooted device.
I was originally with H20 (an AT&T mvno) and would have periodic issues with MMS. Both sending and receiving. I am using Google Hangouts.
I recently switched to Cricket (owned by AT&T) earlier this month (reasons unrelated), and have not been able to send or receive an MMS since. I have spent several hours on the phone with both Cricket and LG, even going into a store to have my SIM replaced. I came across this thread accidentally while looking for suggestions on the best way to do a backup before I try a factory reset as a last resort to resolve the problem.
APN has been verified correct numerous times and unfortunately, Cricket's cust service is next to useless. After two and a half weeks and numerous calls, I still have yet to hear back from a Tech Support rep. I'm not sure whose network straight talk uses, but I wonder if it's a network issue with AT&T subcarriers?
The most frustrating part is every time I talk to somewhat at Cricket cust service, they say that the Nexus 5 is not "officially supported" on their network and that it is probably a phone issue and try to sell me a new phone. When I explain that the Nexus 5 runs stock Android, they try and tell me that that might be the problem *SMH*.
Anyone else?
Click to expand...
Click to collapse
Yes me too. I found out today that my G2 can't get MMS at all. I've tried tons of fixes and nothing seems to work.
No sure if anyone is still experiencing the MMS issues on Nexus 5 as I am. I have a stock, unrooted N5 running Android 4.4.4 on Tmobile. GoSMS is my default sms client. What happens totally randomly is that I COMPLETELY lose the ability to send/receive MMS picture messages (group messages that come in as MMS are unaffected). Once I lose MMS, ALL text I have which have picture messages attached change from viewable icons to blank images or "Xs". All MMS messages in go become white boxes that say "picture does not exist). It has not mattered if I have taken all other text clients off the phone and used ONLY Hangouts as the default, it still happens. This is the ONLY solution I've found to fix the issue:
1) Set Hangout as default sms client
2) Reset APNs to default (settings-->SMS-->Access Point Names--> hit three dots-->reset to default)
3) Go to main phone settings (Settings-->More-->Mobile Networks-->Access Point Names), reset to default
4) Select the APNs that your device normally uses (for me, its fast.t-mobile.com), set MMS Port to 8080 and save APN
5) go back into Hangouts, select the same APN (fast.t-mobile.com), set the MMS Port to 8080 and save APN
6) Reboot phone
Once its rebooted, if your MMS images are once again viewable in Hangouts, its fixed and you can send/receive picture messages again. You can now switch to whatever default client you chose. This has worked for me EVERY time to 'fix' the MMS issue, but what I have never figured out is WHY its happening and I can't pinpoint exactly when it started. I want to say the update to 4.4.2 may have triggered it, but I honestly can't recall. I know this wasn't ALWAYS an issue. If anyone else has any theories/ideas, I'm all ears. Its just a pain in the a** to have to reset the APNS in two spots and reboot every time this happens (I think I read that Hangouts' APN settings can override the system APN settings so that's why I reset in both spots). I've tried ONLY resetting the main phone's APN and it didn't fix the issue.
breannesp said:
I'm going nuts trying to figure out how to fix my MMS issues — maybe you guys can help. I have an unrooted N5 running 4.4.4 that is inconsistently receiving MMS messages (both photos and group texts). I'm currently using StraightTalk, though I was having the same issue with Cricket.
My APN settings are correct (from what I can figure), and sometimes I receive incoming MMS. I currently have Textra and GoSMS installed as my texting apps, with GoSMS currently as my default. Occasionally I'll receive an error in GoSMS that an MMS message was unable to be downloaded, and try as I may, I can never get the app to download and display it. However, if I open up Textra, the message will have come through there with no problem. So basically, unless I have 2 apps gathering MMS, I'll miss half of them. I only installed GoSMS after seeing it as a suggestion/solution in another forum - this was happening before I both installed. I was originally using Hangouts for SMS/MMS, which was having the same problem (and why I initially DL'd Textra).
I occasionally have issues sending out an MMS. It's a less frequent occurrence than the issues receiving, though it does happen.
I am thinking that if this was a network issue, the MMS wouldn't come through to my phone at all, so I've stopped trying to mess with my APN. Does anyone have any ideas on how to solve this?
Click to expand...
Click to collapse
two messaging apps is like,
having two firewalls apps on one computer,
their both getting in the way of each other..
---------- Post added at 09:48 PM ---------- Previous post was at 09:43 PM ----------
sitinon327 said:
No sure if anyone is still experiencing the MMS issues on Nexus 5 as I am. I have a stock, unrooted N5 running Android 4.4.4 on Tmobile. GoSMS is my default sms client. What happens totally randomly is that I COMPLETELY lose the ability to send/receive MMS picture messages (group messages that come in as MMS are unaffected). Once I lose MMS, ALL text I have which have picture messages attached change from viewable icons to blank images or "Xs". All MMS messages in go become white boxes that say "picture does not exist). It has not mattered if I have taken all other text clients off the phone and used ONLY Hangouts as the default, it still happens. This is the ONLY solution I've found to fix the issue:
1) Set Hangout as default sms client
2) Reset APNs to default (settings-->SMS-->Access Point Names--> hit three dots-->reset to default)
3) Go to main phone settings (Settings-->More-->Mobile Networks-->Access Point Names), reset to default
4) Select the APNs that your device normally uses (for me, its fast.t-mobile.com), set MMS Port to 8080 and save APN
5) go back into Hangouts, select the same APN (fast.t-mobile.com), set the MMS Port to 8080 and save APN
6) Reboot phone
Once its rebooted, if your MMS images are once again viewable in Hangouts, its fixed and you can send/receive picture messages again. You can now switch to whatever default client you chose. This has worked for me EVERY time to 'fix' the MMS issue, but what I have never figured out is WHY its happening and I can't pinpoint exactly when it started. I want to say the update to 4.4.2 may have triggered it, but I honestly can't recall. I know this wasn't ALWAYS an issue. If anyone else has any theories/ideas, I'm all ears. Its just a pain in the a** to have to reset the APNS in two spots and reboot every time this happens (I think I read that Hangouts' APN settings can override the system APN settings so that's why I reset in both spots). I've tried ONLY resetting the main phone's APN and it didn't fix the issue.
Click to expand...
Click to collapse
**com.qualcomm.qcrilmsgtunnel** is your gn0me in the engine;
where sms/ mms is *natively* transported via the native phone functions & hooks, hangouts provides the same functionality *over the top* of the carrier's route, strictly IP; call it hi-jacking in a sense, that's what you en-able hangouts to do on reboots, hijack those functions..
*SIM toolkit
*Phone/Messaging storage
*Phone
is what com.qualcomm.qcrilmsgtunnel is tied to, which hangouts, isn't..
Last update to hangouts screwed up my APN setting. ?
Sent from my Nexus 5 using Tapatalk
Idk how but messaging is working for me
Way to troll an old thread for no reason
Sent from my Nexus 5 using Tapatalk

Nexus 5 on Sprint is no longer sending or receiving SMS

My phone has suddenly decided to no longer send or receive sms at all on Sprint. I've been running Sabermodded SlimKat for months with no issues whatsoever and just the other day SMS suddenly stopped. It says the text sends in any messaging app I use but it never actually seems to send. If I try to text myself to test it also I get no messages back when though it says they all send. The weird thing is MMS is working fine, I can send myself pictures and any one of my contacts, but I do not see their SMS messages or my own, none are getting through. I tried wiping and flashing over to 5.0 (Cataclysm) instead and I still cannot send sms. I've tried updating my PRL and Profile many times, Reflashing a flashable Sprint APN zip, manually setting APN in hangouts, messenger, textra, qksms etc. I've tried flashing different radios on 4.4.4 (before I flashed 5.0 now I just have the final L preview radio) and I have even tried removing the sim card and rebooting before placing it back in. Has anyone encountered this issue before? I am at a loss.
Try downgrading to 1x only and see if it works?
Sent from my Nexus 5 using XDA Free mobile app
MrObvious said:
Try downgrading to 1x only and see if it works?
Click to expand...
Click to collapse
Just tried it, sms still isn't going through, 1x only 3g only or LTE only.
Might try going back to the stock rom and seeing if it works then. That would probably be the easiest way to make sure it isn't the device or the rom you are using.
Are you able to make calls?
Does the data connection work still?
Was texting removed/blocked on your account?
Tierez said:
My phone has suddenly decided to no longer send or receive sms at all on Sprint. I've been running Sabermodded SlimKat for months with no issues whatsoever and just the other day SMS suddenly stopped. It says the text sends in any messaging app I use but it never actually seems to send. If I try to text myself to test it also I get no messages back when though it says they all send. The weird thing is MMS is working fine, I can send myself pictures and any one of my contacts, but I do not see their SMS messages or my own, none are getting through. I tried wiping and flashing over to 5.0 (Cataclysm) instead and I still cannot send sms. I've tried updating my PRL and Profile many times, Reflashing a flashable Sprint APN zip, manually setting APN in hangouts, messenger, textra, qksms etc. I've tried flashing different radios on 4.4.4 (before I flashed 5.0 now I just have the final L preview radio) and I have even tried removing the sim card and rebooting before placing it back in. Has anyone encountered this issue before? I am at a loss.
Click to expand...
Click to collapse
Did you take an OTA? Update to Lollipop? If so, you may need to flash the Sprint fix.
After a lot of trial and error I ended up calling sprint since I've never had just sms fail while mms still worked. Turns out my MIN number wiped itself (somehow?) and have since gotten it resolved. Sadly I don't really have the slightest idea how it happened since I had been using the same kitkat rom as my daily driver for months. Thanks for the suggestions and attempts to figure out what was wrong.

[Q] MMS & other questions

Greetings,
My son has a Nexus 5 that I recently rooted for him. He is running the stock 6.0 rom. He is having times when he can not receive MMS messages. It will just sit there downloading. This was a problem before he was rooted. I had him try messenger instead of hangouts & that worked for a while but started again yesterday. After I rebooted, it seemed to work for now. Any thoughts? He also has a similar problem downloading torrents. Sometimes it works & sometimes nothing will work. Would going to a different rom help? Maybe Pure Nexus or CM13. Any thoughts would be appreciated.
Pat Callaghan
The obvious thing would be the settings. Have you checked the MMS settings with your carrier's website? And (unless I'm badly mistaken) MMS works on data (in the UK at least), so it needs to be switched on to allow the phone to receive MMS messages.
Or do you mean that it's intermittent ("He is having times when he can not receive MMS messages"), in which case it may just be the signal?
dahawthorne said:
The obvious thing would be the settings. Have you checked the MMS settings with your carrier's website? And (unless I'm badly mistaken) MMS works on data (in the UK at least), so it needs to be switched on to allow the phone to receive MMS messages.
Or do you mean that it's intermittent ("He is having times when he can not receive MMS messages"), in which case it may just be the signal?
Click to expand...
Click to collapse
I checked the setting to make sure he can receive MMS. Also, data is on & working. As far as the signal strength, if it was low would not all SMS & MMS not be received?
Pat
Pat, I'm an end-user as I guess you are, so I can't talk sensibly about the technicalities. I do know from experience that SMS and MMS are separate functions - you can receive SMSs any time that you have a signal, but if your MMS settings aren't perfectly configured you don't get the messages. On a number of occasions I've had a pop-up saying "You have an MMS message" but it wasn't downloaded until I specifically enabled data (even though wifi was already enabled).
Actually, that last sentence raises a question in my own head. If both wifi and data are on, Android will prefer wifi - I wonder if it actually disables data, or would an MMS still arrive even though wifi is overriding data? Maybe somebody who knows what they're talking about can help us both...
You didn't answer my question about whether it's intermittent. Has the phone ever received MMS? If so, when did it stop? If it has never received them, I would really double-check your carrier website and look particularly for different advice - my own UK provider's forum has a number of pages, and there are several different MMS configurations, all of them claiming to be the definitive settings...

No SMS/MMS on Verizon

*SOLVED* (See my post #11)
Hello all,
I'm having trouble getting any text on my U12+. I've seen one other case on androidCentral forums but not much of any results. Figure i would chime in and see if anyone else figured this out.
I had this issue as well. I had to go to a Verizon store and get a new sim card, which he activated in my old HTC 10 then put into the U12+. After that the tech suspended my sms service then reactivated and I was good to go. The only issue I have is that I can not receive MMS messages from any 3rd party app, so I am stuck using the stock one.
Call Verizon -- spent 3 minutes with a level 1 technician who re-provisioned the phone for sms & mms. All is working as expected (although the stock messaging system wouldn't send GIFs, but I downloaded Textra and it works fine).
Icculus760 said:
Call Verizon -- spent 3 minutes with a level 1 technician who re-provisioned the phone for sms & mms. All is working as expected (although the stock messaging system wouldn't send GIFs, but I downloaded Textra and it works fine).
Click to expand...
Click to collapse
Are you able to receive mms in Textra? I can send mms and sms in any app, but can only receive mms pictures in Verizon messages
Sent from my HTC U12+ using Tapatalk
Unmoses said:
Are you able to receive mms in Textra? I can send mms and sms in any app, but can only receive mms pictures in Verizon messages
Sent from my HTC U12+ using Tapatalk
Click to expand...
Click to collapse
Soooooooo, it turns out there's an MMS bug with Textra which hasn't been fixed yet. I tried all the suggested steps (clean install, change MMS behavior, modify APN settings, etc) and MMS doesn't work with Textra. I emailed the developers and we'll see what happens.
I then downloaded Pulse and everything works as expected with that app. Not sure about any other third party messaging apps right now.
Icculus760 said:
Soooooooo, it turns out there's an MMS bug with Textra which hasn't been fixed yet. I tried all the suggested steps (clean install, change MMS behavior, modify APN settings, etc) and MMS doesn't work with Textra. I emailed the developers and we'll see what happens.
I then downloaded Pulse and everything works as expected with that app. Not sure about any other third party messaging apps right now.
Click to expand...
Click to collapse
I emailed textra support over the weekend and after running through all the settings, they had me install android messages and that did not work with MMS as well. I tried with a few other 3rd party apps and they came to the conclusion that it is an android Oreo bug and they can't do anything to fix it.
Thanks everyone! I will try the steps mentioned above and report back.
Interestingly enough mms receive works for me on Verizon messages and the default htc text app. It does not work (just receiving pics) in Textra or Android messages. This feels like an OS side issue? I was on the phone with tier 2 support when I first got it and they reprovisioned twice. Then said just use the apps that work lol
Sent from my HTC U12+ using Tapatalk
Hey Guys I have something similar I have a ticket opened with tier 2 but my problem is that I can't get incoming text messages. I can send from the stock app but just no incoming... I factory reset twice, reset network settings twice but still same problem. Also tried the android messages app and Verizon app.
daillcyruz said:
Hey Guys I have something similar I have a ticket opened with tier 2 but my problem is that I can't get incoming text messages. I can send from the stock app but just no incoming... I factory reset twice, reset network settings twice but still same problem. Also tried the android messages app and Verizon app.
Click to expand...
Click to collapse
That's what my issue is. Can send but not receive. Haven't called yet. I'm going to in just a bit. Will report back.
Just got off the phone with Level 2 support. He tried reprogramming the sim card but that didn't work.
BUT he dug deep and did what he called a "CDMA list feature activation"
and then my text and mms started coming through in android messages. also voicemail. apparently that was also affected.
Hope that helps everybody. call support and let them know about this. skip the guess work.
THUNDEROID said:
Just got off the phone with Level 2 support. He tried reprogramming the sim card but that didn't work.
BUT he dug deep and did what he called a "CDMA list feature activation"
and then my text and mms started coming through in android messages. also voicemail. apparently that was also affected.
Hope that helps everybody. call support and let them know about this. skip the guess work.
Click to expand...
Click to collapse
OMG PRAISE the heavens. I called it in and told them exactly that and prest bingo works 100 %
daillcyruz said:
OMG PRAISE the heavens. I called it in and told them exactly that and prest bingo works 100 %
Click to expand...
Click to collapse
Awesome!
Glad it's working for someone else ?
THUNDEROID said:
Just got off the phone with Level 2 support. He tried reprogramming the sim card but that didn't work.
BUT he dug deep and did what he called a "CDMA list feature activation"
and then my text and mms started coming through in android messages. also voicemail. apparently that was also affected.
Hope that helps everybody. call support and let them know about this. skip the guess work.
Click to expand...
Click to collapse
Have you tried using a 3rd part app for texting like Textra to see if it works? I can only use the default stock app but called to see if this would fix anything on my end. Level 2 support told me that the CDMA list feature was already activated and they could not remove it from my account as it was active.
Jarras said:
Have you tried using a 3rd part app for texting like Textra to see if it works? I can only use the default stock app but called to see if this would fix anything on my end. Level 2 support told me that the CDMA list feature was already activated and they could not remove it from my account as it was active.
Click to expand...
Click to collapse
All I use is Android messager and occasionally switch to the stock messenger to send higher quality picture messages. So far everything I've done on Android messager is working.
THUNDEROID said:
All I use is Android messager and occasionally switch to the stock messenger to send higher quality picture messages. So far everything I've done on Android messager is working.
Click to expand...
Click to collapse
Guess I'm stuck with stock, I sent myself a picture with android messenger that timed out and said "Message expired or not available". Very annoying whatever is going on.
Jarras said:
Guess I'm stuck with stock, I sent myself a picture with android messenger that timed out and said "Message expired or not available". Very annoying whatever is going on.
Click to expand...
Click to collapse
Textra developer suggested turning off MMS Auto Retrieve in stock messaging app, rebooting, and trying to do MMS with Textra again. It didn't work for me, but can't hurt you to try it with android messenger. Even with Textra MMS timeout issues, Pulse is working perfectly for me. Maybe give that app a shot? YMMV ... just throwing out some ideas for you.
Icculus760 said:
Textra developer suggested turning off MMS Auto Retrieve in stock messaging app, rebooting, and trying to do MMS with Textra again. It didn't work for me, but can't hurt you to try it with android messenger. Even with Textra MMS timeout issues, Pulse is working perfectly for me. Maybe give that app a shot? YMMV ... just throwing out some ideas for you.
Click to expand...
Click to collapse
Just tried it, no go as well. Funny thing is, i froze the stock messages with titanium as well, but it thawed itself on reboot. I'll give Pulse a try, does it compress images sent?
Jarras said:
Just tried it, no go as well. Funny thing is, i froze the stock messages with titanium as well, but it thawed itself on reboot. I'll give Pulse a try, does it compress images sent?
Click to expand...
Click to collapse
Not 100% sure about compression, but there didn't seem to be any loss in quality when I texted pictures or animated GIFs to myself
Icculus760 said:
Not 100% sure about compression, but there didn't seem to be any loss in quality when I texted pictures or animated GIFs to myself
Click to expand...
Click to collapse
Pulse works great, wonder why other apps are having issues. Thanks for the recommendation!

Categories

Resources