My company's Exchange server has the following ActiveSync policy:
- encrypted
- complex password
- password expires every 60 days
So my boss had his S6 Edge setup with fingerprint screen-unlock (along with 'Backup' typed password) and everything worked fine. But then the initial 60 days came up. The phone prompted for a new backup password and that became the *only* allowed password, i.e., it seems to have invalidated his fingerprint.
Does anyone else have experience with this situation? Is this a Samsung bug?
Haven' heard of it. Try going into the lockscreen security and add a new fingerprint.
Related
Just got my Captivate yesterday, and set it up to connect to my corporate Exchange account. As part of that, Exchange forced the use of a PIN (when unlocking) as part of the security policy. I realized the built-in Exchange support sucked, so I deleted the account and switchd to Touchdown. I would have expected that removal of the account would have removed the PIN requirements - but it didn't.
I've tried disabling the unlock pattern and re-enabling it, but I still get the PIN entry screen after 15 min of the phone being locked. Is there a way to do it without completely wiping the phone?
RoadSync by Dataviz doesn't enforce PIN's on Android.
That's fine, but I need to figure out how to remove the PIN that has been applied.
You may have to do a system reset. My Exchange server doesn't enforce PIN On my Captivate but it did on my iphone. Weird.
steelforce said:
Just got my Captivate yesterday, and set it up to connect to my corporate Exchange account. As part of that, Exchange forced the use of a PIN (when unlocking) as part of the security policy. I realized the built-in Exchange support sucked, so I deleted the account and switchd to Touchdown. I would have expected that removal of the account would have removed the PIN requirements - but it didn't.
I've tried disabling the unlock pattern and re-enabling it, but I still get the PIN entry screen after 15 min of the phone being locked. Is there a way to do it without completely wiping the phone?
Click to expand...
Click to collapse
Have you tried lock picker? Not sure if it'll work with the captivate but it's worth a shot:
http://www.androidcentral.com/quick-app-lockpicker
Hey steelforce, did you happen to find a resolution to this problem? I have exactly the same issue: tried exchange support in native email, didn't like it, switched to touchdown and deleted exchange account, and still stuck with exchange PIN.
Thanks.
To tell you the truth guys, I had this same problem with my phone and the only way I fixed it was to reflash.
Sent from my SAMSUNG-SGH-I897 using XDA App
I had the same thing when I first bought mine, and I removed it by reflashing and going to newer kernels and ROMs.
Of course now I wish I had it back. I can connect 1 Exchange account, but I can no longer connect to the other one that required a PIN, even after flashing back to JF6.
Please help! A while ago, i was synchronizing my gmail when wp7 asked me to ipdate and reinput my password. But each time i type in the right password, it says that the password is incorrect! Tried deleteting the account on my phone and putting it back again, still the same. On the browser and also on the desktop, i can log on normally using the same password. Please help
That sounds really strange. I've never had any issues with my gmail accounts.
It sounds like a typo, but since you've tried it several times that may not be the case.
Are you sure you didn't mistype the email address instead of the password?
I know that with the software keyboard, I sometimes hit the key next to the one I want to hit. But I'm sure you already tried typing the password slowly and looking at each letter as you type it.
Yes i'm 100% sure i got them all correct. Tried changing and rechanging the password but still nothing. Also, i tried on my wife's iphone, and it worked perfectly. On the wp7, nothing
Is your Server listed as m.google.com?
Also, did you make sure to check "Server requires encrypted (SSL) connection?
Yes and yes, m.google.com and SSL is checked. Even tried turning my phone off but still nothing
Are you actually using a @gmail.com account, or a corporate account through Google?
i'm using a .gmail.com account. it was working before, but now, nada.
Sounds like a bug.
I heard of someone who experienced something similar. They were able to solve it by connecting to a WiFi network and then setting up their gmail account.
I'm not sure why that solved it for them, but maybe it could help you too.
And it just did. I was connected to 3G when it happened. Connected to my home wifi and it finally accepted my password. Again, i connected to 3G just to confirm it and well ut works now. Thanks for all the help guys. Will drop the wp7 guys an email about this
I just ran into the same issue.
I had changed my gmail password via web interface. then the phone asked for the new password but wouldn't accept it.
I ended up deleting the account on the phone, changing the password at gmail (again) to something different, then readded the account to the phone. In that time period though, I logged onto wifi in order to sync faster.
Would have been nice to have seen this thread earlier...
Gmail on Android persistence challenge credentials bug fix
I found this to be a bug with Gmail account log in failures on Andriod when using 2-step verification. It persistently challenges you for credentials although you have successfully logged into your Google account on another machine via a web browser.
This is the fix I found:
Step 1:
Log into your gmail account on another machine using a web browser.
Go to account settings > 2-step verification > authorising sites > application specific password
Step 2:
generate a password called gmail -android but do not click done.
Step 3:
go to device enter your gmail - andriod application specific password and you will get challenged a further 2-3 times enter the same password (you may have to also enter the CAPTCHA (a security image with distorted letters)).
Step 4:
When you are no longer challenged, try to sync with gmail if you do not get a sign-in error on your device then this has worked and be sure to click done in your your google account settings via your browser on the other machine you used.
Hope this helps to those of you who are suffering from this infuriating Google 2-step verification bug.
Hyp3rzz
I had countless issues with my Gmail account on WM6.x - same as you describe. Would not accept my credentials.
The steps described above solved it for me (having to reset using that captcha thing) but it would keep on re-occuring. Not seen it so far in WP7 though. *touch wood*
I have been using the Gmail Exchange Account for a few days happily (Android L stock). But now I constantly get the option to update my security which is basically encrypting my phone. But after the restart this message comes up again with only option to update again. In the meantime no mail is synced. I have already removed and re-installed my echange account numerous times but not helping. Alternative app Mail Wise is giving the same problem. With Touchdown everything is working but I don't like the battery usage and most import the seperate password entry when entering the app. Did anybody else experience this security update loop?
Maybe I have solved the problem myself. What seemed to happen is that my companies security policy demands a certain type of password. Since I already had installed an exchange account before my password on my phone was already compliant. Therefore I did not need to change anything on my security after I setup my Exchange account on my phone. So what I did is disable password lock on my phone, setup my exchange account and entered a compliant password.
1979Sentinel said:
I have been using the Gmail Exchange Account for a few days happily (Android L stock). But now I constantly get the option to update my security which is basically encrypting my phone. But after the restart this message comes up again with only option to update again. In the meantime no mail is synced. I have already removed and re-installed my echange account numerous times but not helping. Alternative app Mail Wise is giving the same problem. With Touchdown everything is working but I don't like the battery usage and most import the seperate password entry when entering the app. Did anybody else experience this security update loop?
Click to expand...
Click to collapse
Every two or three days same problem returns. Gmail tells me to do a security update. After a lot of trying I get it working again but if this returns constantly it is quite frustrating. Anybody else with same experiences?
Solution given
Somebody on another site pointed me to the solution which can be found at:
https://code.google.com/p/android/issues/detail?id=79342#c18
As it seems a pin/password is required for startup as well, not only for unlocking the device.
Hi all,
I've just received a new phone and I am trying to set up my Google account on it.
During setup of the phone, it asks me to enter my google password however :-
- My password is very secure (I use a password manager so cannot reasonably type it in)
- I have 2 factor authentication enabled
On previous phones, I would usually disable 2 Factor, change my password to a simple password, set the phone up, change my password to a secure one, re-enable 2Factor auth, update my google account on my phone to the secure password (and all other devices!)
I'm looking for the best way to do this, without the mess.
Things I've tried
Set up an App-Specific password
Used a code generated using Google Authenticator on my old phone
Used one of my backup codes generated generated from my account
All the above options say the password is invalid.
As Billy Mays once said : "There has to be an easier way!"
agento said:
Hi all,
I've just received a new phone and I am trying to set up my Google account on it.
During setup of the phone, it asks me to enter my google password however :-
- My password is very secure (I use a password manager so cannot reasonably type it in)
- I have 2 factor authentication enabled
On previous phones, I would usually disable 2 Factor, change my password to a simple password, set the phone up, change my password to a secure one, re-enable 2Factor auth, update my google account on my phone to the secure password (and all other devices!)
I'm looking for the best way to do this, without the mess.
Things I've tried
Set up an App-Specific password
Used a code generated using Google Authenticator on my old phone
Used one of my backup codes generated generated from my account
All the above options say the password is invalid.
As Billy Mays once said : "There has to be an easier way!"
Click to expand...
Click to collapse
Hi agento
I see you've posted a duplicate thread here http://forum.xda-developers.com/s7-...d-2-factor-t3332426/post65743406#post65743406 so I'll close this one.
Good luck with that
Thread closed.
Have you run into this before and if so how do you fix it?
My kid accidentally triggered his security feature on his new S7 to wipe his phone with too many incorrect entries.
Once he got the phone rebooted he attempted to enter is google account and password. Here in-lies the rub...
He forgot his google password and changed it from the desktop. This should not be an issue. However the S7 would not accept the new google password and wants the original password. The phone is completely locked out.
After making calls (on a different phone) to Samsung, we had it sent in. Samsung cannot even get past this and are now sending him a new phone.
We do not want to go through this ever again as it is very much PITA.
Besides keeping a log of his account passwords in a secret location, how does he get past this in the future?
rosedog said:
He forgot his google password and changed it from the desktop.
Click to expand...
Click to collapse
Don't you need the know the old password before you can change it to a new one?