Have you run into this before and if so how do you fix it?
My kid accidentally triggered his security feature on his new S7 to wipe his phone with too many incorrect entries.
Once he got the phone rebooted he attempted to enter is google account and password. Here in-lies the rub...
He forgot his google password and changed it from the desktop. This should not be an issue. However the S7 would not accept the new google password and wants the original password. The phone is completely locked out.
After making calls (on a different phone) to Samsung, we had it sent in. Samsung cannot even get past this and are now sending him a new phone.
We do not want to go through this ever again as it is very much PITA.
Besides keeping a log of his account passwords in a secret location, how does he get past this in the future?
rosedog said:
He forgot his google password and changed it from the desktop.
Click to expand...
Click to collapse
Don't you need the know the old password before you can change it to a new one?
Related
I'm kinda in a daze from losing my Nexus S last night. The hangover is probably contributing to said daze. I don't have one of those security apps installed. I must have forgotten to restore it when I flashed a new ROM. My inner child is on my inner floor bawling his eyes out at the moment.
Anyway, my question is, what can I do to ensure minimal loss of my privacy. I have already changed all my passwords. Does this automatically unsync my account on the phone? I mean, will the phone ask whoever has it to re-enter the new password? What else am I forgetting? What else can I do?
Would appreciate it if "You should have"s are avoided. Thanks!
I know for sure that if you have changed your Google/Gmail Password, that the phone will prompt for a new one. As far as 'unsyncing' I do not know. I didn't check to see if my contacts/emails/calendar etc were removed when I changed the password and the phone prompted for a new one.
I will change my password again, see what happens and let you know.
*****EDIT*****
I changed my password for my phone, I got a notification about a sign in error, that prompted for a password. The dialing functions still worked as normal, any emails that you had cached were also visibile as well as the calendar. I rebooted without updating the password and could still call out as normal, but when I tried to access the Gmail app, it tried to sync the inbox, but prompted for a password right away.
I don't have any apps installed with other sensitive information, but I would imagine those would function as normal.
Hope this helps.
You could try lookout mobile security "plan b" will help find it.
Sent from my Nexus S using XDA Premium App
Hmm sorry to hear that dude, i would probably be bawling on the floor too!
Although... i probably will install one of those security apps now...
Thanks for your help, guys.
Even if you don't change password but someone change sim card,android will require reenter password for sync
Sent from my Nexus S using XDA App
I don't know if Plan B would work seeing as how his Google Account is tied to the market account. Because he changed his password and the phone lost connection with the Google account, I don't believe remote installs will work, but I could be wrong.
SphericalPuma said:
I don't know if Plan B would work seeing as how his Google Account is tied to the market account. Because he changed his password and the phone lost connection with the Google account, I don't believe remote installs will work, but I could be wrong.
Click to expand...
Click to collapse
Yes, I was wondering the same thing. I picked up a new Nexus S(not SAMOLED unfortunately) and synced it up and everything. Finally got to a PC and looked up my Market Account. It listed both phones under devices and I could go all the way to installing it on both phones. It located my current phone.
Unfortunately, I blocked my SIM card prematurely(did not know about Plan B), so, I can't send out the locate SMS. But, I figure whoever has it has probably removed the SIM card, or does not know how to charge it if the battery is dead or is using a SIM on it without a data connection. So, no data connection means no app on the phone. I haven't received an email from Plan B for the lost phone.
Why is the phone is still linked to my market account? I can see that the carrier has been changed which means a new SIM.
For now I'm just satisfying myself by installing inane and useless apps on the phone. HAHA! I hope it works and the app installation is going through. I've pretty much lost hope of finding it.
Hi, I have a Nexus S running 4.0.3 and I have a password (the alphanumeric one) set on it. (someone else set it, it's all a really dumb situation)
I thought that if you couldn't remember your password that you could log in with your main Google credentials, but I see no such option, even after failing the password 70 times!
If I can't do that then how can I get around this password?
Thanks for any help!
Monnyaa said:
Hi, I have a Nexus S running 4.0.3 and I have a password (the alphanumeric one) set on it. (someone else set it, it's all a really dumb situation)
I thought that if you couldn't remember your password that you could log in with your main Google credentials, but I see no such option, even after failing the password 70 times!
If I can't do that then how can I get around this password?
Thanks for any help!
Click to expand...
Click to collapse
It gives you the option to change your password Just click: "Can't access your account?" @ google account sign in via your pc, you'll then be asked to give your e-mail adress & proceed from there!
CrackDaddy said:
It gives you the option to change your password Just click: "Can't access your account?" @ google account sign in via your pc, you'll then be asked to give your e-mail adress & proceed from there!
Click to expand...
Click to collapse
Ah no, what I meant was there's a password on my phone which I can't remember.
I know my Google password.
You can try Screen Lock Bypass App
I used it on my old phone, worked
havent tried it on nexus s though
works by downloading it from market.android.com
if it works, you can get in to save data/pics and then wipe the phone
it wont recover the pw thought
Never mind, just decided to do a hard reset from recovery. Shame though.
So I sold my phone (Galaxy S6) on Swappa, first time ever. The buyer received the phone went to set it up and the an error reading "This device was reset. To continue, sign in with a Google Account that was previously synced on this device." He recommended doing a video call where I would give him the password so he could get in and remove my account. And I would be able to watch him so I know he isn't stealing my information. I changed my password before giving him it because it is similar to other passwords I use for other logins. When we went to do the call it keeps looping back to that same screen with an error message. I know it recognizing my email because I see my picture pop up when it asked for a password. In my research I just came across articles like this: http://www.androidpolice.com/2015/07/13/dont-change-your-google-password-before-factory-resetting-your-android-phone-you-might-trip-a-72-hour-security-lockout/
I just want to know if I am permantly locked out because I changed my password after I reset, or if we can try again in 72 hours? I can't find anything more clear about changing the password after the factory reset, everything talks about before.
thefayeride said:
So I sold my phone (Galaxy S6) on Swappa, first time ever. The buyer received the phone went to set it up and the an error reading "This device was reset. To continue, sign in with a Google Account that was previously synced on this device." He recommended doing a video call where I would give him the password so he could get in and remove my account. And I would be able to watch him so I know he isn't stealing my information. I changed my password before giving him it because it is similar to other passwords I use for other logins. When we went to do the call it keeps looping back to that same screen with an error message. I know it recognizing my email because I see my picture pop up when it asked for a password. In my research I just came across articles like this: http://www.androidpolice.com/2015/0...ne-you-might-trip-a-72-hour-security-lockout/
I just want to know if I am permantly locked out because I changed my password after I reset, or if we can try again in 72 hours? I can't find anything more clear about changing the password after the factory reset, everything talks about before.
Click to expand...
Click to collapse
Well, wait for 72 hours and see
thefayeride said:
So I sold my phone (Galaxy S6) on Swappa, first time ever. The buyer received the phone went to set it up and the an error reading "This device was reset. To continue, sign in with a Google Account that was previously synced on this device." He recommended doing a video call where I would give him the password so he could get in and remove my account. And I would be able to watch him so I know he isn't stealing my information. I changed my password before giving him it because it is similar to other passwords I use for other logins. When we went to do the call it keeps looping back to that same screen with an error message. I know it recognizing my email because I see my picture pop up when it asked for a password. In my research I just came across articles like this: http://www.androidpolice.com/2015/07/13/dont-change-your-google-password-before-factory-resetting-your-android-phone-you-might-trip-a-72-hour-security-lockout/
I just want to know if I am permantly locked out because I changed my password after I reset, or if we can try again in 72 hours? I can't find anything more clear about changing the password after the factory reset, everything talks about before.
Click to expand...
Click to collapse
sorry, i cant help with your question, but in the future, remove your account from the phone before factory reset and you wont have this problem.
any phone running lollipop and forward will have this new security on it, and if your phone never had software older than lollipop on it, there is no way to bypass the security check.
I picked up my Verizon Galaxy S7 yesterday and went to setup my Google Apps for Education account but ran into an issue. With all of my other Galaxy phones I've used an app specific password since I have two-factor authentication enabled. However, that didn't work with my S7, it said something to the effect of "incorrect password". My coworker had the same issue. We ended up using our regular passwords and then entering a 6 digit Google Authenticator code. This seems to have worked for now, but it may ask for another code in 30 days and wouldn't have worked if I didn't have my old S5 with Google Authenticator still set up. Has anyone else had this issue? Was there a fix or workaround?
My experience has been you have to use your normal Google password. In the past the application password would have worked but for me that changed when I went from the S5 to the S6.
_Gir_ said:
My experience has been you have to use your normal Google password. In the past the application password would have worked but for me that changed when I went from the S5 to the S6.
Click to expand...
Click to collapse
Thanks for the reply. Just to make sure I follow, you are using two-factor and had to enter your regular password and your 6 digit Google Authenticator code?
sixteen2nd said:
Thanks for the reply. Just to make sure I follow, you are using two-factor and had to enter your regular password and your 6 digit Google Authenticator code?
Click to expand...
Click to collapse
Yes & I do use the 2-factor. I have never been asked to revalidate after 30 days. Maybe the S7 will be different than my experience with the S6.
For any other newcomers who use 2 factor--the old phone isn't really required. Just skip the initial google setup, activate the new sim card, and once text messages are being sent to the new phone go back and active the google account.
I'm just about to switch to the S7 too! (Slight thread hijack here), but is there any (non-root way ... ie not TB) to take my GAuth from my Note 3 to my S7 without having to manually reactivate anything?
_Gir_ said:
Yes & I do use the 2-factor. I have never been asked to revalidate after 30 days. Maybe the S7 will be different than my experience with the S6.
For any other newcomers who use 2 factor--the old phone isn't really required. Just skip the initial google setup, activate the new sim card, and once text messages are being sent to the new phone go back and active the google account.
Click to expand...
Click to collapse
It's just weird that on my SIII and S5, and on my coworkers S6, we could use the "Application Specific Passcode" generated in our Google account, whereas our S7's wouldn't accept said code.
But you are exactly right, there are other ways to get your 2-factor authentication code: text message, phone call, etc.
I am the owner of the phone. Have been using it for almost 6 month. I have my face, fingerprint and passcode set on the phone.
last week I got into a big fight with my girlfriend and just don't want her to get into my phone again. So i changed the passcode from the one we both know to a new one..... Since she know all my passcode, I changed it to one that I don't use often...Now I can't remember it...
I have all my google account on the phone and I know all my previous passcode .I also have my fingerprint and face registered.. I already talked to google. They asked me to reset my pixel. I don't want to. There is one chating app ( wechat) that has all my history with my family( parent, sister and newphew) and their photos. I don't want to lose that.....
Please someone help me find a way to bypass the passcode, or let me use the old one... please.
It has been rooted and unlocked bootloader but i have not yet install recovery on it yet
I assume you have rebooted and need to enter a password since it won't accept the fingerprint as the 1st form of authentication? Any chance you have a Titanium backup with data saved offline? You could reset the phone and reinstall apps with data. That should take care of the chatting app.
For that particular app, not yet have titannium backed up offline.... I guess I am screwed.
I think that with Google "find my device" (search it from your browser) you can remotely change the password/pin.
I never did that, but I know that there is an option, you can always give it a try
I tested the find my device thing once. It definitely does ask for your password that is currently on your account.
I tried this option. But since I already had a passcode there, it won't ask for a new code that I just set up...
"If you already have a screen lock, it will be used instead of the password you just set up."