is there issues with the finger scanner?? - Blu Pure XL

looking into buying this phone. watched a few reviews, and some say theres issues with the fingerprint scanner not working correctly to unlock the phone and others no mention of problems. this would be one of the main reasons i choose this phone is for the finger scanner. i hate entering passcodes. so whats the opinion on this scanner?

No issues. Scanner is actually one of the better ones I've used! @superhtchd2- side note, just noticed your screen name...the hd2 was definitely awesome! Its what really got me into flashing and programming phones?

good to hear. seen 2 mentions of scanner issues on reviews on youtube so had me a little worried. and that was one of the first phones that had me flashing and all also. hence when i first found this site and used that name lol..

Fingerprint scanner works perfectly here. Screen off. Screen on. On lock screen. With finger rotated upside down. They all work.
Sent from my PURE XL using XDA Free mobile app

superhtchd2 said:
good to hear. seen 2 mentions of scanner issues on reviews on youtube so had me a little worried. and that was one of the first phones that had me flashing and all also. hence when i first found this site and used that name lol..
Click to expand...
Click to collapse
All the major reviews had pre-release software where you couldn't unlock the phone with the screen on, only with the screen off. In other words, the fingerprint reader wouldn't unlock the lock screen. This is no longer the case and the reader seems fairly accurate (I'd say 90%+). The only time I see an issue is when the phone is charging with the screen off it seems to be less accurate. I suspect something else wake-oriented is happening versus an actual issue with the reader, though.
I still have my HD2 (currently running Windows Phone on it).

ok good stuff. what about fast charging? on blu's site it says it has it. but again, reviews say it doesnt?

superhtchd2 said:
ok good stuff. what about fast charging? on blu's site it says it has it. but again, reviews say it doesnt?
Click to expand...
Click to collapse
It appears to charge faster with the included charger. I have an Aukey Quick Charge 2.0 charger and the phone draws about an amp less using that versus the BLU charger so I doubt the phone supports the Qualcomm standard. It's definitely fast, though.

It does have fast charge. From a dead battery with screen off and charging with factory charger...i usually get to around 48 -54% in 25- 30 mins. Im sure it was already mentioned in another post, but download an app called Ampere from playstore. Its free and it will show you how many ma your device is charging at. Fast charge should be around 2600-3000ma. If not, try dis-connecting then reconnecting charger and re-measure w Ampere.

fingerprint
This is my first phone with fingerprint. About 30% of the time it doesn't ready my finger, but I figure I have to make sure my finger and the sensory are clean. I was going to clean it out with rubbing alcohol over Thanksgiving.

I love the finger scanner on this phone - it's one of the best features for me
maybe you place the finger "incorrectly"

I just figured I'd report this. This is my second Blu Pure XL phone. I exchanged it since the first one had minor screen damage. Both phones had issues with the fingerprint sensor not working properly when the phone is charging only when plugged into a certain outlet (grounding issue). Also, I'm not sure what happened but today the fingerprint sensor stopped working all together. This is with the phone not charging, and I cleaned the sensor, rebooted the phone and no luck. Finally I plugged it into the charger for a few seconds, then unplugged it and like magic it started working again. I've had the new phone for over a month and this is the first time that happened. Hopefully it was just some weird, rare software bug and not a developing hardware issue.

mhajii210 said:
I just figured I'd report this. This is my second Blu Pure XL phone. I exchanged it since the first one had minor screen damage. Both phones had issues with the fingerprint sensor not working properly when the phone is charging only when plugged into a certain outlet (grounding issue). Also, I'm not sure what happened but today the fingerprint sensor stopped working all together. This is with the phone not charging, and I cleaned the sensor, rebooted the phone and no luck. Finally I plugged it into the charger for a few seconds, then unplugged it and like magic it started working again. I've had the new phone for over a month and this is the first time that happened. Hopefully it was just some weird, rare software bug and not a developing hardware issue.
Click to expand...
Click to collapse
Guys it happened again today. The fingerprint reader started working about 30 percent of the time. I plugged the phone into the charger (into another outlet that doesn't cause the grounding issue), unplugged the phone, and now it's back to working 100 percent of the time. I'm going to use a surge protector with the outlet that's giving me problems and see how it goes. I would exchange the phone, but the first one had the same grounding issue with the same outlet.
UPDATE: Simply plugging it into the charger and unplugging it only temporarily got the fingerprint scanner to work. I just ordered a replacement phone. The fingerprint reader has turned into utter crap on this phone.

Related

[Q] Battery Leakage

I woke up this morning and found my phone was mildly wet on the bottom. I slid open the keyboard to make sure it wasn't wet everywhere and it wasn't. After I dried off the bottom and started using it it began getting wet again. When I opened the battery cover to investigate I found the source of the liquid and immediately pulled the battery out. There is now discoloration on the battery and inside the battery hutch. The battery appears to have stopped leaking this liquid but it has only been an hour. I am obviously concerned that this has damaged my phone. The phone was working though when I checked my email and discovered it was wet.
When I researched it said Lithium ion batteries aren't supposed to leak but this is the only explanation I can come up with. The phone wasn't near water and since the top half of the phone wasn't wet, this must be the case.
Is my phone damaged?
Can I use the old battery from the TP2 (both batteries say RHO160 on them)?
Very strange. Can't you just swap it out at a Sprint location?
ummm get that switched out immediately. new battery, new phone, whatever...just get it taken care off. That ain't good at all.
I can't just go to a sprint store because I don't live in the US heh. My phone is unbranded so I'm waiting for HTC to respond.
The phone is still working fine but I'm using the battery from my TP2 and it's been working since early afternoon yesterday. I'm still worried it might start acting up though, fingers crossed.
I have 5 Arrives (five members of the family, each with their own......I really do like the phone). One of our phones gets excessively hot when charging via USB from a computer (but not when charging via the wall plug). How were you charging it?
Even still, I suspect there is some sort of power management issue in some of them phones.
I was charging from the wall plug, not from USB. The only time my phone gets warm is if I'm playing games on it for over an hour .
What happened to your battery mate. My phone also heats up a bit more these days and I am interested in what to expect.
Cheers,

Energizer Qi charger - indicator light fast blink = no charge

This is a combo heads up and question to those using the same setup if you've experienced the same thing...
Picked up a couple of the Energizer Qi single position inductive chargers off Amazon, and started using them about 2 weeks ago. I can verify that between the surface of the pad, the fact that there's a natural incline to the pad, and the Nexus 4 being slick as snot - you really need to prop something under the front edge of the pad if not using some kind of non skid tape or TPU case.
Not really a big deal, couple small strips of foam later and problem solved. In case it makes a difference, we tend to charge overnight, and are not using cases or bumpers of any kind. Nor are the aforementioned foam strips interfering with the airflow to the heatsink visible on the backside of the pad.
We have noticed some peculiar behavior. One morning my wife goes to grab her phone off her charging pad and notices the blue indicator light is blinking at a fairly fast rate. The phone seemed to be properly aligned, so we picked it up and noticed no noticeable charge from the night before. Thinking maybe it was an alignment issue, we didn't think much of it. Couple days later, it happened again, this time to my Nexus 4 / charger combo. Since then, I have tried interchanging every combination of power supply, charging pad and Nexus 4, and we've still gotten it a few times.
Researched that particular symptom and the few posts I could find that had any info mentioned it seemed to be an overheat/overcurrent situation. I will note that in none of the cases did either Nexus or pad seem to be abnormally warm. All I could find on Energizer site was someone posting in the FAQs and getting the reply to call their 800 number. I did so, and the really nice agent I talked to is sending me shipping labels and boxes to send both units in.
So, anybody else experiencing the same?
cvfl said:
Snip
So, anybody else experiencing the same?
Click to expand...
Click to collapse
In short yes. But it hasn't interfered with charging to 100%. I notice it when I wake up before the sun does (weekdays) and the light flickers on and off. I think it's trying to keep charge. I don't see anything necessarily wrong or not working.
kpjimmy said:
In short yes. But it hasn't interfered with charging to 100%. I notice it when I wake up before the sun does (weekdays) and the light flickers on and off. I think it's trying to keep charge. I don't see anything necessarily wrong or not working.
Click to expand...
Click to collapse
Thanks for your reply! We get that too and I agree that particular case it does seem to be topping up the battery. But what we have seen on these several occasions doesn't seem to be that. Topping up looks to be light on for a few seconds, then off for a few seconds. The fast blink is just blinkety blinkety blinkety once triggered, with no end in sight.
I was tempted to put on some dubstep and start whirling a glowstick. I don't think the wife would find that as amusing as I would :laugh:
cvfl said:
Thanks for your reply! We get that too and I agree that particular case it does seem to be topping up the battery. But what we have seen on these several occasions doesn't seem to be that. Topping up looks to be light on for a few seconds, then off for a few seconds. The fast blink is just blinkety blinkety blinkety once triggered, with no end in sight.
I was tempted to put on some dubstep and start whirling a glowstick. I don't think the wife would find that as amusing as I would :laugh:
Click to expand...
Click to collapse
*oommff**oommff**oommff**oommff**oommff**oommff**oommff**oommff*
:highfive::cyclops:
Ah..I see said the blind man to the deaf dog....
Same issue
I purchased 4 of the energizer's from Amazon, 2 for me, 2 for the wife. within 2 weeks 2 of the chargers started frequently blinking very fast, and when this occurred the phone wouldn't charge. We each woke up at least once with the charger blinking very fast and a dead phone. Only way to fix was to unplug the charger. We returned all 4 to amazon for a full refund.
Anyone figured out what might cause this yet? I just bought a N4 from a guy on craigslist and he threw in one of these chargers for free. It's been working most of the time, just worries me a little if there's some sort of damage that could be done to the battery or phone...

[Q] NFC/Wireless Charging not working

On my Nexus 5 the wireless charging and NFC suddenly stopped working..
Everthing worked properly until yesterday but suddenly my NFC tags have not been recognized and i just tried my wireless charging pad and it is also not working..
I expect a hardware problem because all the nfc-based apps are working if nfc is turned on and aren't working if nfc is turned off.. Is it a problem with the NFC/wireless charging pad or with the pcb? I guess i have to replace one of the parts but which - is there any way to find out which one? When i lay it onto the wireless charger the indication led of the charger doesn't change the color and also doesn't seem to recognize the phone, so i guess it's the charging pad which is located in the backcover?
Everything else is working properly..
Is there anything i can do about it or do i have to change any component?
Back cover, I'm pointing at you ...
matthiaswtf6 said:
On my Nexus 5 the wireless charging and NFC suddenly stopped working..
Everthing worked properly until yesterday but suddenly my NFC tags have not been recognized and i just tried my wireless charging pad and it is also not working..
I expect a hardware problem because all the nfc-based apps are working if nfc is turned on and aren't working if nfc is turned off.. Is it a problem with the NFC/wireless charging pad or with the pcb? I guess i have to replace one of the parts but which - is there any way to find out which one? When i lay it onto the wireless charger the indication led of the charger doesn't change the color and also doesn't seem to recognize the phone, so i guess it's the charging pad which is located in the backcover?
Everything else is working properly..
Is there anything i can do about it or do i have to change any component?
Click to expand...
Click to collapse
My Nexus 5 has developed the same issue with both wireless charging and NFC. Previously I've had no issue with Qi chargers or NFC, now both have stopped working.
If I gently press the back cover of the phone, in the centre just under the camera it will often work again, sometimes only for a short time before failing again.
Have a look at the iFixit teardown, you can see how the back cover housing the antenna interfaces to the logic boards via a number of contacts. I believe that there is a slight flex in the back cover that causes this contact to become poor, causing NFC and wireless charging to fail.
I have the white version of the phone, wondering it the different types of plastic used on the different color version of the Nexus 5 plays a role in the rigidity of the rear cover.
Curious if anyone else experiences the "fix" of pressing the rear cover and which color N5 you have.
I had the same problem, which lead me to this thread. Based on SunburntChicken's post, I started pressing the back of the phone around the camera. Right in the middle of the phone at about the camera level, there is some give. When I pressed a bit harder, it clicked and now NFC and wireless charging is working again on my N5.
pineapplato said:
I had the same problem, which lead me to this thread. Based on SunburntChicken's post, I started pressing the back of the phone around the camera. Right in the middle of the phone at about the camera level, there is some give. When I pressed a bit harder, it clicked and now NFC and wireless charging is working again on my N5.
Click to expand...
Click to collapse
THANKS!
This worked for me, i switched my Backcover and QI and NFc didn't work anymore, now I pressed hard on the back and it maked a click, now everything is fine again!
pineapplato said:
I had the same problem, which lead me to this thread. Based on SunburntChicken's post, I started pressing the back of the phone around the camera. Right in the middle of the phone at about the camera level, there is some give. When I pressed a bit harder, it clicked and now NFC and wireless charging is working again on my N5.
Click to expand...
Click to collapse
This. If you remove the back plate you may need to do this to regain NFC and Qi charging.
pineapplato said:
I had the same problem, which lead me to this thread. Based on SunburntChicken's post, I started pressing the back of the phone around the camera. Right in the middle of the phone at about the camera level, there is some give. When I pressed a bit harder, it clicked and now NFC and wireless charging is working again on my N5.
Click to expand...
Click to collapse
This worked for me as well!
I'm having a similar problem with my Nexus5.
Up until yesterday both Qi charging and NFC was working, but yesterday the Qi charging became sporadic (switching off after 10 minutes, then 30 seconds, and finally not recognising the charger at all). I tried three different chargers with the same results.
NFC is almost broken. I can't beam to a friends Nexus5, but I can read some NFC tags, if I hold it very steady and in the top left corner of the phone (near the camera).
I've pushed as hard as I dare on the cover, but not heard (nor felt) any clicks. Suddenly, however, Qi charging works again. NFC is still equally patchy...
It's tempting to open it up and clean out the connectors properly, but I'm worried that I might break more than I fix...
I'm also having trouble with NFC (haven't tried wireless charging yet) - as mentioned, putting pressure on the back will make it work, but only as long as I keep the pressure on. Can you fix it with card stock, like the GPS contacts? I tried pressing hard on the back cover, but there was no click, and as far as I know my back cover has never been opened.
Thanks for the info - the charging on mine has started failing recently (very annoying to put a low battery phone on the charger at night, see the light come on and it start charging, but then it quit sometime during the night so you wake up to a completely dead phone!)
I squeezed on mine, but no clicks. Also didn't start charging. Guess I'll have to pop the back off and check the contacts. I don't have any NFC tags here to work to test with and see if both are out, but I can check when I get home.
When I got home I pried off my back cover. Looking at the contacts for the QI, they're VERY worn and basically the contact point is worn through to the plastic below:
IMG_8266.jpg by mostlytechnic, on Flickr
I bent the spring contacts on the phone side a little so they made fresh contact and now it's working great again. If it starts failing again, I'll probably just replace the back cover.
pineapplato said:
I had the same problem, which lead me to this thread. Based on SunburntChicken's post, I started pressing the back of the phone around the camera. Right in the middle of the phone at about the camera level, there is some give. When I pressed a bit harder, it clicked and now NFC and wireless charging is working again on my N5.
Click to expand...
Click to collapse
Thanks a lot, it work, I change my backplate to a white one and all of the sudden NFC didn't work, been changing ROMS several times. And then this thread came along.
Thanks a lot.:good:
After my fix, it worked for a few days but then started failing again. I assume the springs just bent back to their normal position. But I called the google and since it's less than a year old (and bought from the play store) they're replacing the phone.
pineapplato said:
I had the same problem, which lead me to this thread. Based on SunburntChicken's post, I started pressing the back of the phone around the camera. Right in the middle of the phone at about the camera level, there is some give. When I pressed a bit harder, it clicked and now NFC and wireless charging is working again on my N5.
Click to expand...
Click to collapse
This also worked for me! Thanks
pineapplato said:
I had the same problem, which lead me to this thread. Based on SunburntChicken's post, I started pressing the back of the phone around the camera. Right in the middle of the phone at about the camera level, there is some give. When I pressed a bit harder, it clicked and now NFC and wireless charging is working again on my N5.
Click to expand...
Click to collapse
Can confirm, it worked for me as well!
Thanks. Bought a replacement cover from eBay. Was about to return it as faulty as NFC and QI charging wasn't working. Clicked the back cover in as described, and it it all works again.
Many thanks to the OP for this.
Same Here
My N5 has never been opened or dropped but started not charging via Qi as well. Pressing on the back just below and to the right of the "s" has got it working again for me. There was no click though so I don't think the snap lock has come away. Just too much flex in the back cover.
Is anyone having issues with wireless charging only when the phone is on? My phone charges fine on my nokia charger only if the phone is off. While booting it also sees the charger but as soon as it says "Android" it decides it doesn't want to charge wireless anymore.
just had the same problem
without seeing this thread, i figured out the fix was pressing the back until i heard the click.
I posted the fix (with a photo) on my blog but it seems that the info was already here
Here is a link if anyone is still interested (it will show the area you need to press for the click):
http://me-ol-blog.blogspot.com/2015/08/faulty-wireless-charging-on-nexus-5.html
Google replaced my phone just under a year ago for this problem. Now the replacement has just started doing the same thing. Qi is barely working. My current plan is to buy a new back cover to fix it and then sell the phone when the new Nexus phones come out soon... was probably going to do that part anyway
I guess I just need your help... I have tried everything: pressing on that spot, replacing the back cover, cleaning the qi and NFC contacts... It all just helps for a few days, and then my N5 refuses to be charged by qi again.
Is there anything else I could try? Could it be a software issue (I'm using Terminus ROM)?

Wireless Charging Issues?

All,
I purchased the Note 5 from Best Buy, yesterday, and received the free charging pad. I used the charging pad for the first time last night while I was sleeping. I woke up a couple of times during the night and noticed that the charging pad was flashing blue and the phone was not charging. I pulled the phone off, waited about 30 seconds, then put the phone back on an it started to charge again. I did this three times and it always ended up back with the flashing blue light. Doing some research this morning, a flashing blue light indicates the phone is not placed on the charging pad correctly. I had try to make sure the phone was properly centered on the pad each time. Has anyone else been battling a similar issue? Thanks in advance.
Yes I had the same problem here and I think that's same solution fix it once I got it centered where the Samsung word on the charger is Horizontal with the Device and I get a good connection everytime
Sent from my SM-N920V using Tapatalk
waco2hot33 said:
Yes I had the same problem here and I think that's same solution fix it once I got it centered where the Samsung word on the charger is Horizontal with the Device and I get a good connection everytime
Sent from my SM-N920V using Tapatalk
Click to expand...
Click to collapse
Thank you for the response. I have been messing with it this morning and it does seem to be ok if I really make sure it is centered. I guess it is just really sensitive with alignment. I will see how it goes tonight. With my previous wireless base, it would always have issues after the phone was on it for 4+ hours. I am hoping that is not the case here.
Yeah. I had issues with it last night. It started charging right when I put it on there but sometime right after I went to sleep, it must've stopped working.
Sent from my SM-N920V using Tapatalk
Juice3250 said:
Yeah. I had issues with it last night. It started charging right when I put it on there but sometime right after I went to sleep, it must've stopped working.
Sent from my SM-N920V using Tapatalk
Click to expand...
Click to collapse
I also experienced the issue again last night. It just stops working after the phone has been on the wireless charger for a while. It looks like wireless charging overnight is not an option . Has anyone had success with wireless charging for an extended period of time and had the phone get to and stay at 100%?
I had to turn daydream on. Mine would start flashing blue after the screen timed out. I have daydream set to activate while charging and no issues since.
ajrich80 said:
I had to turn daydream on. Mine would start flashing blue after the screen timed out. I have daydream set to activate while charging and no issues since.
Click to expand...
Click to collapse
The problem with that is I want to charge the phone in my bedroom while I am sleeping...I do not want the extra light from the screen I guess I could just create a black photo and have it use only that one.
PrsnlCrcl said:
The problem with that is I want to charge the phone in my bedroom while I am sleeping...I do not want the extra light from the screen I guess I could just create a black photo and have it use only that one.
Click to expand...
Click to collapse
I use Google clock and the light from the charger is brighter than the dim clock on the screen
PrsnlCrcl said:
All,
I purchased the Note 5 from Best Buy, yesterday, and received the free charging pad. I used the charging pad for the first time last night while I was sleeping. I woke up a couple of times during the night and noticed that the charging pad was flashing blue and the phone was not charging. I pulled the phone off, waited about 30 seconds, then put the phone back on an it started to charge again. I did this three times and it always ended up back with the flashing blue light. Doing some research this morning, a flashing blue light indicates the phone is not placed on the charging pad correctly. I had try to make sure the phone was properly centered on the pad each time. Has anyone else been battling a similar issue? Thanks in advance.
Click to expand...
Click to collapse
You have to have something creating a small gap between the phone and the charger, I had the same issue and found the answer in some thread I can't find now. I just put a couple pieces of paper in between the phone and the wireless charger I guess because it works through some sort of electronic field the phone without a case sitting right on top is too close. Either way when I get my case the issue should be gone but put something there and that should do it, mine charges all the way now and it's fast.
gotsaved289 said:
You have to have something creating a small gap between the phone and the charger, I had the same issue and found the answer in some thread I can't find now. I just put a couple pieces of paper in between the phone and the wireless charger I guess because it works through some sort of electronic field the phone without a case sitting right on top is too close. Either way when I get my case the issue should be gone but put something there and that should do it, mine charges all the way now and it's fast.
Click to expand...
Click to collapse
Well, I picked up a case today and am still having the same issues .
My girlfriend works for Samsung, she told me the issue lies within verizon's software with the new note 5's, and they are working on an update. Mine does the same thing on a Samsung pad that worked fine for my note 4 with wireless case back. Apparently it happens every time the phone receives any kind of notification, I'm going to place the phone on airplane mode tonight to see if that works. Case/no case is not the issue.
Mpower14 said:
My girlfriend works for Samsung, she told me the issue lies within verizon's software with the new note 5's, and they are working on an update. Mine does the same thing on a Samsung pad that worked fine for my note 4 with wireless case back. Apparently it happens every time the phone receives any kind of notification, I'm going to place the phone on airplane mode tonight to see if that works. Case/no case is not the issue.
Click to expand...
Click to collapse
That is interesting. I just stopped by a Best Buy store and talked with the Samsung rep. He said he has the same issues and thought it was a problem with the charger. Best Buy said they would let me exchange it for a different charger, but I may wait to see if an update can fix it. Thanks for sharing!
The problem is using it without a case. The charger is assuming there is a case and if there is no space between the phone and the charger it will stop charging after a few minutes because the voltage is too strong when they are too close. Put a few pieces of paper in between and you should be fine. Or get a case.
Sent from my SM-N920V using XDA Free mobile app
tbonephile said:
The problem is using it without a case. The charger is assuming there is a case and if there is no space between the phone and the charger it will stop charging after a few minutes because the voltage is too strong when they are too close. Put a few pieces of paper in between and you should be fine. Or get a case.
Sent from my SM-N920V using XDA Free mobile app
Click to expand...
Click to collapse
Have a case on and it seems to be working fine. Never tried it without a case though.
tbonephile said:
The problem is using it without a case. The charger is assuming there is a case and if there is no space between the phone and the charger it will stop charging after a few minutes because the voltage is too strong when they are too close. Put a few pieces of paper in between and you should be fine. Or get a case.
Sent from my SM-N920V using XDA Free mobile app
Click to expand...
Click to collapse
I no longer have the Samsung charger, but when I did, I could not get it to work even after adding a case and paper. I think some carriers seem to have more issues. I am on Verizon.
PrsnlCrcl said:
I no longer have the Samsung charger, but when I did, I could not get it to work even after adding a case and paper. I think some carriers seem to have more issues. I am on Verizon.
Click to expand...
Click to collapse
I'm on Verizon and mine works fine. It took me a few minutes to get it placed on the charger correctly but it works great. Also, I came from the s6 and it would charger as well but I would wake up with only 80 something percent since once it charges to 100 it stopped charging. The N5 however if it discharges to a certain point it apparently restarts the charging process.
Tried 2 of the Samsung wireless chargers and both had the same problem on the S6 Edge + and the Note 5. The Samsung rep at Best Buy said that the workaround is to put the phone in daydream mode. She said the Note 5 and S6 Edge + go into too deep of a sleep. She said to use the work around or we have to wait for the fast wireless charger to be released.
Has anyone confirmed that the Verizon Note 5 will not have the blinking blue light not charging problem? I haven't seen any OTA updates to fix this issue on Verizon like others have reported that AT&T did.
dja2k
No, I'm still having the blue blinking light on the samsung fast wireless charger (it happens a little while after placing the phone on it). Basically makes the charger useless for now until we get an update. It's a shame because I bought the official Samsung charger and I'm having to resort to plugging in my phone still.
Verizon has never been quick to release phone updates, so it is likely still in "testing" phase....
wireless charging
SwordOfWar said:
Verizon has never been quick to release phone updates, so it is likely still in "testing" phase....
Click to expand...
Click to collapse
wish we could be testers

Just an FYI: Check your fingerprint sensor!

I just discovered a very thin piece of protective plastic over my fingerprint sensor that really wasn't noticeable unless you scratch it with a fingernail. Once this plastic is removed, your sensor will read your fingerprints so much better.
Just be sure to check for this plastic. If you already knew about it, then please ignore this message.
Sent from my LG-H910 using Tapatalk
I had seen reviews before my phone arrived, all mentioned it but its on there really good and could see how some people could miss it.
I leave it on, still works perfect, FYI the camera also has a protector.
LOL! every device with fingerprint in the back brings a plastic screen. I left it on when i bought my LG V20, It reduces the chances for it to get scratched. Although it has been proven that fingerprint still working even after scratched
Both Google Play and my banking app refused to recognize my fingerprints with the plastic on. They'd constantly disable fingerprint recognition after several failed attempts. Now, without the plastic, they work 100% of the time, So if anyone is having issues, they should remove the plastic. Just saying.
Sent from my LG-H910 using Tapatalk
joseguillen1994 said:
LOL! every device with fingerprint in the back brings a plastic screen. I left it on when i bought my LG V20, It reduces the chances for it to get scratched. Although it has been proven that fingerprint still working even after scratched
Click to expand...
Click to collapse
My Note7 and Note 4 didn't have any plastic. They weren't the same type of reader as this phone though.
Sent from my LG-H910 using Tapatalk
spexwood said:
My Note7 and Note 4 didn't have any plastic. They weren't the same type of reader as this phone though.
Sent from my LG-H910 using Tapatalk
Click to expand...
Click to collapse
I said in the back hahaha. Also, samsung is not know to be a device that put that type of plastic in their home button. (talking from experience buying the galaxy s, s2/3/4/5/6 note note 2/3/4)
joseguillen1994 said:
I said in the back hahaha. Also, samsung is not know to be a device that put that type of plastic in their home button. (talking from experience buying the galaxy s, s2/3/4/5/6 note note 2/3/4)
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"In the back" didn't pop out at me for some reason. Sorry about that. LOL
My intention of my reply though was mainly what you just said: Samsung usually doesn't put plastic on their sensors. My last 2 phones were Samsungs (LG before that, and that was before fingerprint sensors were ever thought up), so I'm not used to finding plastic on the sensors.
I swear though, this V20 is surprising me several times a day. Sometimes good, sometimes bad. Having fingerprint sensor issues and then finding and removing the plastic and discovering that all the issues have gone away is just one of these surprises.
spexwood said:
"In the back" didn't pop out at me for some reason. Sorry about that. LOL
My intention of my reply though was mainly what you just said: Samsung usually doesn't put plastic on their sensors. My last 2 phones were Samsungs (LG before that, and that was before fingerprint sensors were ever thought up), so I'm not used to finding plastic on the sensors.
I swear though, this V20 is surprising me several times a day. Sometimes good, sometimes bad. Having fingerprint sensor issues and then finding and removing the plastic and discovering that all the issues have gone away is just one of these surprises.
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Yeah i had a surprise today, it rebooted by itself (although it does reboot fast i mean literally, 25 second to turn off, then on, then totally initiate to the homescreen) but well, im going to wait 3 more days to see if it was because of bluetooth compatibility issues with my car old bluetooth fm transmitter or if it was because the phone is defective. If it seems like it is defective, i got a green light to go and exchange it already through the phone,
joseguillen1994 said:
Yeah i had a surprise today, it rebooted by itself (although it does reboot fast i mean literally, 25 second to turn off, then on, then totally initiate to the homescreen) but well, im going to wait 3 more days to see if it was because of bluetooth compatibility issues with my car old bluetooth fm transmitter or if it was because the phone is defective. If it seems like it is defective, i got a green light to go and exchange it already through the phone,
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When I had the LG G Pro, I got one that had a bad CPU in it. It randomly rebooted, got really warm in my pocket randomly, and never entered deep sleep. I had to get it replaced because of that. Just keep an eye out for these symptoms.
It could just be a bad battery too. If so, your battery life won't be great, or the level will skip (goes straight from like 50% to 20% instantly). It could also cause a reboot too.
In any case, since you're still within your 14 days, it'd be best to just replace it if it turns out to be defective. :good:
spexwood said:
When I had the LG G Pro, I got one that had a bad CPU in it. It randomly rebooted, got really warm in my pocket randomly, and never entered deep sleep. I had to get it replaced because of that. Just keep an eye out for these symptoms.
It could just be a bad battery too. If so, your battery life won't be great, or the level will skip (goes straight from like 50% to 20% instantly). It could also cause a reboot too.
In any case, since you're still within your 14 days, it'd be best to just replace it if it turns out to be defective. :good:
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yeah, that's the thing, the exchange can only happen if they conclude that the device is indeed defective. So, i will wait for 3 days and see what happens, if it happens again, it s an immediate replacement, and it will be a battle inside the store if they say no
Thank you!!!
spexwood said:
When I had the LG G Pro, I got one that had a bad CPU in it. It randomly rebooted, got really warm in my pocket randomly, and never entered deep sleep. I had to get it replaced because of that. Just keep an eye out for these symptoms.
It could just be a bad battery too. If so, your battery life won't be great, or the level will skip (goes straight from like 50% to 20% instantly). It could also cause a reboot too.
In any case, since you're still within your 14 days, it'd be best to just replace it if it turns out to be defective. :good:
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Click to collapse
This is exactly what has been going on with my V20, even the battery issue. I took it back to a T-Mo store and they did a warranty replacement no questions asked. Now just waiting for the new to come in. Hopefully this doesn't occur on the new one.
How does the sensor react to a wet finger? Is it still as accurate as normal?

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