My original nexus incurred some water damage a few weeks ago, so I called up Google in hopes of receiving a replacement and sure enough they mailed me a shiny new factory refurbished Nexus 5. Since my warranty is nearly up and I would have to go through the process of backing up and transferring files anyway, I thought I would go ahead and unlock the new phone. I got to the point of signing into the new phone and enabling developer options and usb debugging. Here's where things got weird: I left the phone either turned off or in fastboot mode connected to the computer with no android development drivers on the computer. I left the room for about 2 hours to go out with friends to dinner. When I returned the new phone would not respond to being plugged into either the computer or a wall charger nor would it power on in any fashion. I have no idea what could have happened while I was gone but I know for a fact that there was no physical damage to the phone since it was in the same position that I left it.
Sounds like you need to get another new phone. Don't know what happened to it.
Sent from my Nexus 5 using XDA Free mobile app
Google warranty does not cover water damage
Sent from my Nexus 5
Maybe your battery just died? Was it fully charged when you left? Hold the power button for like 15 seconds or so and see if you can force a reboot
dicecuber said:
Google warranty does not cover water damage
Sent from my Nexus 5
Click to expand...
Click to collapse
If you bought from US play store, they now do one time replacements for thing such as cracked screens so it wouldn't surprise me they would do water damage one time too.
Sent from my Nexus 5 using Tapatalk
dicecuber said:
Google warranty does not cover water damage
Sent from my Nexus 5
Click to expand...
Click to collapse
Perhaps read the OP again..... ?
You may be encountering the original issue that the phone was returned for. I just had this happen to me and I'm pretty pissed at the whole situation. My GPS stopped working on my phone (it would get lost in a parking lot) and after speaking with Google, they agreed that a replacement was in order. They sent me a refurbished phone. Everything seemed ok at first, but within a couple days I started noticing issues with the speaker. Found a thread online with people experiencing similar issues and they found that pushing the back of the phone restored the speaker (likely loose connection). Called Google and they looked up the IMEI number and sure enough, that was the original reason it was returned to LG. So LG didn't actually fix it. I would call Google and ask them to look up the IMEI to see why it was returned in the first place.
FYI, I'm pissed at Google because they first offered to send me a new phone (not refurb) because of the trouble, then changed their mind after waiting a day, and yet won't expedite the shipping so I'm stuck with a phone that I can't make or receive calls on without Bluetooth for another week. In the span of 1 week they went from providing the best customer service I've seen to the worst. Sadly, this Nexus 5 will be my last Google device.
KJ said:
Perhaps read the OP again..... ?
Click to expand...
Click to collapse
They will charge him double when they find out hopefully
Sent from my Nexus 5
I'm just posting this as an fyi, I hope that fits the spirit of this forum. I have a Pixel 128GB that's completely stock, and it just died this morning, no warning, no apparent reason. It's in perfect condition, never dropped or damaged. It was full charged this morning, worked fine for a couple of hours, and then the next time I tried to use it, it was completely unresponsive. Doesn't react when the charger is connected, just dead.
It's covered under the Google warranty, but it's going to be painful waiting for the replacement. I know it's been mentioned in previous threads, but they make you pay for a replacement phone (as a credit card hold) in order to ship you a new phone. Then they release the hold once they receive the old phone. They told me I'll receive a brand new phone, not a refurbished one. Also, if this ever happens to you, just know that you can select expedited shipping when you place the order for the replacement; they didn't tell me this (I was on the phone w/ google support) and so I missed that opportunity. And there's apparently no way to revise the order to apply expedited shipping, even while the order is still in 'Processing.'
Same phone here. I thought mine was dead too. Phone just instantly shuts off. Need to long hold power button restart. Happened to me numerous times in the past 12 hours. I am unlocked and rooted. I wonder what's going on.
Sent from my Pixel XL using Tapatalk
ghostbee said:
I'm just posting this as an fyi, I hope that fits the spirit of this forum. I have a Pixel 128GB that's completely stock, and it just died this morning, no warning, no apparent reason. It's in perfect condition, never dropped or damaged. It was full charged this morning, worked fine for a couple of hours, and then the next time I tried to use it, it was completely unresponsive. Doesn't react when the charger is connected, just dead.
It's covered under the Google warranty, but it's going to be painful waiting for the replacement. I know it's been mentioned in previous threads, but they make you pay for a replacement phone (as a credit card hold) in order to ship you a new phone. Then they release the hold once they receive the old phone. They told me I'll receive a brand new phone, not a refurbished one. Also, if this ever happens to you, just know that you can select expedited shipping when you place the order for the replacement; they didn't tell me this (I was on the phone w/ google support) and so I missed that opportunity. And there's apparently no way to revise the order to apply expedited shipping, even while the order is still in 'Processing.'
Click to expand...
Click to collapse
Same thing happened to my pixel today. Was listening to a podcast when it just turned off and won't turn back on, even while on the charger. Not happy! It's only 3 months old, this shouldn't be happening to thee devices. I bought from a retailer, hopefully Google support helps...
Are you using newest february security patch?
Maybe unrelated but I just had similar problem on my old Moto X '14. I'm using it as a backup device on Fi and I accidentally let it run out of power (no idea how much battery was left when it shut down). The phone is running a Nougat rom and it appeared completely dead until a found the suggestion to plug it into "the strongest charger I owned". Did this and let it sit for a while and it came back to life and charged normally. Just thought I'd mention this as it seems to be a problem with Nougat itself (had the same thing happen to my tablet also running Nougat). I'm now scared to let my Pixel run out of juice.
moeREM said:
Same thing happened to my pixel today. Was listening to a podcast when it just turned off and won't turn back on, even while on the charger. Not happy! It's only 3 months old, this shouldn't be happening to thee devices. I bought from a retailer, hopefully Google support helps...
Click to expand...
Click to collapse
3 devices is nothing. If they sold 3 million Pixels, that means that 99.999999% are okay so far. That's a good amount. ?
Edit: Double post - please disregard.
moeREM said:
Same thing happened to my pixel today. Was listening to a podcast when it just turned off and won't turn back on, even while on the charger. Not happy! It's only 3 months old, this shouldn't be happening to thee devices. I bought from a retailer, hopefully Google support helps...
Click to expand...
Click to collapse
Same here, I bought from a retailer. My headphone jack was making some serious noise when plugging in the headphones, I called up Google and they sent me an RMA. Three days later they had my phone and shipped the new (not refurbished) phone to me. Got it three business days later. So yes, in short they will support warranty on pixels not purchased thru Google play.
I just finished a long useless chat with Google support. I have to go to the retailer for warranty support. If they won't help then I can go back to google. I'm in Australia if that makes any difference
k.s.deviate said:
Same here, I bought from a retailer. My headphone jack was making some serious noise when plugging in the headphones, I called up Google and they sent me an RMA. Three days later they had my phone and shipped the new (not refurbished) phone to me. Got it three business days later. So yes, in short they will support warranty on pixels not purchased thru Google play.
Click to expand...
Click to collapse
This was my experience too (including the same hardware problem!).
Similar thing happened to me. The phone started rebooting about once a day over the last week. I woke up and it was stuck on the bootloader. It wouldn't load the OS or the recovery.
Bought mine through project Fi but unfortunately its already almost 3 months old and they would only send me a refurbished device.
Pixel also died...no apparent reason
ghostbee said:
I'm just posting this as an fyi, I hope that fits the spirit of this forum. I have a Pixel 128GB that's completely stock, and it just died this morning, no warning, no apparent reason. It's in perfect condition, never dropped or damaged. It was full charged this morning, worked fine for a couple of hours, and then the next time I tried to use it, it was completely unresponsive. Doesn't react when the charger is connected, just dead.
It's covered under the Google warranty, but it's going to be painful waiting for the replacement. I know it's been mentioned in previous threads, but they make you pay for a replacement phone (as a credit card hold) in order to ship you a new phone. Then they release the hold once they receive the old phone. They told me I'll receive a brand new phone, not a refurbished one. Also, if this ever happens to you, just know that you can select expedited shipping when you place the order for the replacement; they didn't tell me this (I was on the phone w/ google support) and so I missed that opportunity. And there's apparently no way to revise the order to apply expedited shipping, even while the order is still in 'Processing.'
Click to expand...
Click to collapse
I felt like I could have written that exact post. Had phone for less than a year, phone also died for no apparent reason. Google support was useless. Had to pay for a refurbished pixel (which costs more than buying new Pixel $800 refurbished, $500 new?)...and now am on a week long waiting game for the replacement. I'm not sure why Google doesn't replace with a new phone vs a refurbished phone. Also disappointed that it takes almost a full week to get replacement. I asked about expedited shipping, they told me it was not an option. Overall disappointed. I may sell my new refurbished phone and buy something more reliable.
googledisappoints2 said:
I felt like I could have written that exact post. Had phone for less than a year, phone also died for no apparent reason. Google support was useless. Had to pay for a refurbished pixel (which costs more than buying new Pixel $800 refurbished, $500 new?)...and now am on a week long waiting game for the replacement. I'm not sure why Google doesn't replace with a new phone vs a refurbished phone. Also disappointed that it takes almost a full week to get replacement. I asked about expedited shipping, they told me it was not an option. Overall disappointed. I may sell my new refurbished phone and buy something more reliable.
Click to expand...
Click to collapse
I had the same thing happen. I RMA'd the first one and received a brand new one as a replacement. After about three months, the new one died the same exact way. I RMA'd that one and received a refurbished one. So far, it's been fine... but I don't trust it.
Same here
ghostbee said:
I'm just posting this as an fyi, I hope that fits the spirit of this forum. I have a Pixel 128GB that's completely stock, and it just died this morning, no warning, no apparent reason. It's in perfect condition, never dropped or damaged. It was full charged this morning, worked fine for a couple of hours, and then the next time I tried to use it, it was completely unresponsive. Doesn't react when the charger is connected, just dead.
It's covered under the Google warranty, but it's going to be painful waiting for the replacement. I know it's been mentioned in previous threads, but they make you pay for a replacement phone (as a credit card hold) in order to ship you a new phone. Then they release the hold once they receive the old phone. They told me I'll receive a brand new phone, not a refurbished one. Also, if this ever happens to you, just know that you can select expedited shipping when you place the order for the replacement; they didn't tell me this (I was on the phone w/ google support) and so I missed that opportunity. And there's apparently no way to revise the order to apply expedited shipping, even while the order is still in 'Processing.'
Click to expand...
Click to collapse
My pixel died jan 2, i think its a problem with these phone. I've been searching and its a widespread problem, im also in the process of starting a class action about it.
1199c said:
My pixel died jan 2, i think its a problem with these phone. I've been searching and its a widespread problem, im also in the process of starting a class action about it.
Click to expand...
Click to collapse
It's a minor hw/sw defect in a very extremely small portion of the phones and isn't permanent and they painlessly replace the phones with brand new ones in a few short days after the request is processed. Good luck filing and winning a class action suit against Google over this.
You guys are lucky. This happened to me, but my warranty expired by three weeks. Google refuses to help me. I took it to their authorized repair and they cannot do anything to get it working.
Phonelessgoogleuser said:
You guys are lucky. This happened to me, but my warranty expired by three weeks. Google refuses to help me. I took it to their authorized repair and they cannot do anything to get it working.
Click to expand...
Click to collapse
"update" i called google several times and they finally agreed to replace my phone, for free!. I told them that there were a lot of pixel phones suffering the same issues. I even offered to pay to have it repaired/replaced, and i was 5 weeks out of warranty
Same thing happened to me. Was out of the 1 year warranty and the google extended warranty i had to pay $90. This was the third phone it happened to also.
Sent from my LG-H830 using Tapatalk
Just happened to me too! Pixel XL died over night, went through google hardware chat support on my pc... to find my phone was out of warranty by 1 day. Looks like they are processing an exception though for me and replacing it (kind of vague though about what they are going to do on their end, so not actually sure what they implied). I also took it to their authorized repair store ubreakifix as well. The technician put in a new battery, screen and charge port with no luck, phone came back as not repairable. Said there was a tiny amount of water damage but nothing was fried so he ruled that out (my phone got a tiny amount of rain on it about 3 weeks ago is only thing I can recall). He believed there is a larger problem with the power mgmt system, another person behind me in line had the same exact issue and outcome.
My phone is also basically dead microphone won't work headphone jack won't work can't record at times have to restart the phone multiple times to get it to work again then craps out again when headphones plugged in straight static then other times you plug it an there's no sound at all also getting restarts
---------- Post added at 12:16 AM ---------- Previous post was at 12:15 AM ----------
Is there anywhere I can trade in my phone get money gonna buy a OnePlus 5T
Early last month, the phone went to the familiar black screen and wouldn't start. Based on past experiences, I let it run over night until the battery finished and then went to recovery and wiped cache. But the operation lasted close to one hour without any progress, so I restarted it. Still it wouldn't start, and I tried again to get to recovery mode, but this time there was no recovery mode. So it needed to be re-flashed, I thus thought, just as it did twice during the past year.
I was/am a long-term world traveller, and luckily I was in a city then. So I spent some efforts and found a repair shop and had the guy flash it. He seemed to have completed the flash but before I could fully login I got the black screen again on the spot. There was nothing we could do to get out of the black screen but to let the battery drain. So I paid him for the flash and went back to my apartment, and again let it run over night to drain the battery. The next morning when the battery was finished and I charged it up to about 30%, then I tried to start. But it only went to the Samsung logo without going forward. The recovery mode was back though, so I could switch it off. I was going to another city that day so I didn't have any chance to go back to the repair shop.
So about 10 days later when I reached another big city, I found another repair shop to get it flashed again. When I got there he did a couple normal starts, but when he was trying to go to recovery, the screen went to black again. So I had to take it back to my apartment waiting for the next morning.
The next morning I found an official Samsung repair centre in the city. So I went and left the phone there to get checked/fixed. The day after, I called and was told that it had problems in the main board. To replace it would cost about the same as buying a new phone.
Well that was very upsetting. I was/am not in the country where I bought the phone, so no warranty could I rely on.
The only thing I could try was to see if someone would buy it. So I went to a couple shops with the phone under black screen. One place offered me about $200 just for the screen. Well the phone costed me $600 just one year ago and it had been given excellent care throughout. Now just $200? But for a dead phone that sounded fine for me.
I bought it new. I never tempered it, nor had I given it heavy tasks. It was just to aide my travel: photos, maps, hotel booking, browsing the internet, and so on.
Had it been a good phone for me? I would say that the only thing I liked was the camera. Very good under low light.
But the GPS had been very slow. At times I had to wait for a minute to get my location under open sky.
The compass on the map was also very indecisive. Often times I got the opposite direction. So often I had to do the famous swing dance on the street to get it correctly.
The first big problem I had was the dark bands on the screen in about three months I got it. Samsung said the screen had to be replaced. But I was travelling in another country so no warranty would cover the replacement. I had to live with it. But luckily, after about a week, the screen came back normal.
Then after I got the long-awaited firmware upgrade it refused to start twice. I had to get it flashed. Imagine how much trouble that was for a world traveler. I couldn't flash it myself because I don't have a Windows computer!
Did I like the edge, or rather the no-edge? I probably would if I were an asura. But you see I need to hold a phone by hands. It just gave endless mistouches, and worries that it would slip off. A joke indeed for me.
Then the finger prints! All over the screen and the back. It just looked so dirty! Just as you would believe the phone is good at finger prints, the sensor was simply not very effective. Many times, enough failures required me to wait for a minute before retry.
The battery life was just so-so. It hardly lasted a day without me having to refrain from ordinary usage. So some would argue that it's got fast charging. But what can you do when you are outing for the whole day and relying on the GPS to go back? Ye, battery banks?
The WiFi reception was very poor. Often times when other phones worked well with WiFi, this phone complained about it. What was going on?
And the speed? Well it was not too slow, but for a top-of-the-line phone, it was just crawling. I never used it to play any games, but the response of launching and handling any app was simply not fast enough. Blame it on the multitudes of bloatware? I don't know.
And the random freeze and reboots? Although it did not happen as often as on a crappy phone, it happened quite a few times in the year.
And the renowned black screen of death, with or without the blue light on. Very scary. It happened also quite a few times. Initially it was worry and sleepless research. But then it made me an expert on how to deal with it.
And the long time or never for system or security updates?
So all in all, for my need of a reliable phone for serious use, I am happy it passed away.
Ok.
You were unlucky and got a defective one. I had to go to Sammy for having the same Black screen and constant freezes. They replaced the board with a New one that was made in march this year. The phone has been perfect ever since. I get usually almost 2 days of battery from it and flawless speed.
What i learned is that a low percentage of People that bought the phone in the day one had defective boards were the soc had problems.
But i get your frustration about the problems you had. I had the same toughts but decided to take a chance in trying to get it repaired.
Really bad luck on defective phone and/or most likely from the first batch... all the phones got a lot of those at first.
On the side note, why the phone is not under warranty if you didn't root it? Isn't the warranty 2 years and shouldn't they repair it charge free?
I don't mean to sound rude. But someone paid 200 dollars for a phone which you say was defective. He did this not for the screen but because 100% this was a software issue and not hardware. If you spent all the effort going to 2 repair shops you could have spent half the time flashing your carriers firmware from Sam mobile or even a custom rom on your own.
Im not trying to be rude but the S7E is an extremely powerful tool. There aren't any moving parts. The phone was fixable.
I bought my Pixel 4 XL when it first released and pre-ordered,. I soon after got my phone and everything was lovely I had a screen protector ready for it and a good case to protect it from any falls or any damaged. I've had the phone since the phone released and now my phone is refusing to hold a charge.. It seems to be stuck at 50% but dies as soon as I take it off the charger. At one point I was able to make it actually charged the battery from 0 to 100 if I squeezed the bottom G portion of the back of the phone. That seems to have stopped working now.. now my phone even on the charger is literally at 0%, and the only thing keeping it alive is a charger itself. As soon as I take it off it will turn off randomly but when I plug it into the charger in powered off , it will show a battery with a ? Within it. My phone is under the one year manufacturers warranty and Google advise me that I could take it into uBreakiFix to get it fixed.. mind you, the place is almost 60 miles away from me. I have never dropped my phone it's been in a case and the screen is a virgin screen because I've had a screen protector on it since the moment I opened the box..
This kind of reminds me of the Nexus 6P shutting off at 30 to 40% because of a faulty battery..
I've googled around for solutions and apparently this is a known issue in Google tracker and apparently it is a hardware issue with a flex cable that comes out of the battery... Not only does the battery have a negative and a positive terminal it also has a data terminal that reports battery health battery temperature battery voltage and anything having to do with the battery. Well apparently the soldering in that part of the cable is faulty and cracks according to them due to dropping the phone or damaging it but again mind you I've never dropped my phone it's been in the case since day one..
I've taken really good care of my device like I'm pretty sure a lot of you have...
I have a feeling that before the Pixel 5 is out many people will be experiencing these problems because this is not a software problem this is a manufacturing problem within the phone itself.
again I took a really good care of my phone this was not supposed to happen so expect it to happen in yours even though you've taken good care of it.
i42o said:
I bought my Pixel 4 XL when it first released and pre-ordered,. I soon after got my phone and everything was lovely I had a screen protector ready for it and a good case to protect it from any falls or any damaged. I've had the phone since the phone released and now my phone is refusing to hold a charge.. It seems to be stuck at 50% but dies as soon as I take it off the charger. At one point I was able to make it actually charged the battery from 0 to 100 if I squeezed the bottom G portion of the back of the phone. That seems to have stopped working now.. now my phone even on the charger is literally at 0%, and the only thing keeping it alive is a charger itself. As soon as I take it off it will turn off randomly but when I plug it into the charger in powered off , it will show a battery with a ? Within it. My phone is under the one year manufacturers warranty and Google advise me that I could take it into uBreakiFix to get it fixed.. mind you, the place is almost 60 miles away from me. I have never dropped my phone it's been in a case and the screen is a virgin screen because I've had a screen protector on it since the moment I opened the box..
This kind of reminds me of the Nexus 6P shutting off at 30 to 40% because of a faulty battery..
I've googled around for solutions and apparently this is a known issue in Google tracker and apparently it is a hardware issue with a flex cable that comes out of the battery... Not only does the battery have a negative and a positive terminal it also has a data terminal that reports battery health battery temperature battery voltage and anything having to do with the battery. Well apparently the soldering in that part of the cable is faulty and cracks according to them due to dropping the phone or damaging it but again mind you I've never dropped my phone it's been in the case since day one..
I've taken really good care of my device like I'm pretty sure a lot of you have...
I have a feeling that before the Pixel 5 is out many people will be experiencing these problems because this is not a software problem this is a manufacturing problem within the phone itself.
again I took a really good care of my phone this was not supposed to happen so expect it to happen in yours even though you've taken good care of it.
Click to expand...
Click to collapse
I would push for in advanced RMA. Be civil and respectful but also set boundaries, like the fact that a 60 mi trip is absolutely insane for a product that is under warranty and is experiencing a manufacturing defect. If you're getting nowhere with the current rep, ask to escalate the case to a manager and proceed to plead your case. They should do it, I don't see why they wouldn't under your scenario as you tell it. Good luck.
I've had my Oh So Orange Pixel 4 XL since probably the same time as yours and no battery charge and usage issues here. You're within the one year warranty so I would go for a replacement.
Sent from my Pixel 4 XL using Tapatalk
I've had this problem. I took it to ubreakifix to have it repaired. No problems since.
The service I received at ubreakifix was subpart today the least.
Google will also let you send the phone in for repair. You would just have to wait.
Fyi I had to take my phone in to ubreakifix they didn't have parts, then wait for parts to come in. Then their online tracking said the phone was done and when I came in had to wait an hour for it to actually be repaired.
If they are that far away save yourself a headache and just send it in to Google.
Sent from my Pixel 4 XL using Tapatalk
speeddemon1891 said:
Google will also let you send the phone in for repair. You would just have to wait.
Click to expand...
Click to collapse
I had replaced my Nexus 5X twice with Google and both times they send you a phone and THEN you send back the old one. The only wait time was receiving the working phone which was no more than 2 days.
Sent from my Pixel 4 XL using Tapatalk
Here is what happens. See the picture of the Pixel I just had fixed. And why pressing on the G on the back glass helps.
Look at the new battery on the ground under the phone. Notice the gold connector. Then look at the used battery in the air. The connector comes off the battery.
In my case, the connector was stuck in the board, and the main board needed replacing. Thankfully google approved it.
I honestly feel like that with time this will start beginning to happen on a lot of pixel 4 xls
EeZeEpEe said:
I had replaced my Nexus 5X twice with Google and both times they send you a phone and THEN you send back the old one. The only wait time was receiving the working phone which was no more than 2 days.
Sent from my Pixel 4 XL using Tapatalk
Click to expand...
Click to collapse
I think that only works if you bought directly from Google or Fi. 3rd party, i.e. Verizon, BB purchases do not have advance replacement. You can't even put a credit card hold on a device to get AR if you didn't buy it from them.
bobby janow said:
I think that only works if you bought directly from Google or Fi. 3rd party, i.e. Verizon, BB purchases do not have advance replacement. You can't even put a credit card hold on a device to get AR if you didn't buy it from them.
Click to expand...
Click to collapse
You could be right. My last 3 Google phones were all through Google Store so wouldn't know how replacements are through retail stores.
Sent from my Pixel 4 XL using Tapatalk
WeBreakUpay sucks. They changed a battery in my 2XL and the camera stopped working a few days later. They said it wasn't their fault. They charged me for it. So I bought a 4XL and vowed never to set foot in there. Send it back to Google. Hopefully you have a backup.
So my wife was using her phone today and then the screen went black. The phone itself seems to be on as I can feel it vibrate when I try to hard reset it, but no display.
Phone has never been dropped and only about 6 months old. Any ideas? I'm scheduled to swing by UbreakIFix it tomorrow for them to take a look since its under warranty.
It be WIA... display failure have been happening with this model.
blackhawk said:
It be WIA... display failure have been happening with this model.
Click to expand...
Click to collapse
Ugh. I took it over to the local ubreakifix and they fixed it (and billed samsung) since it was still under warranty. Looks like it would have been $260 if I had to pay for it.
This happened to me back in June. AT&T was quick with a warranty replacement. Fairly well known issue with this model, as blackhawk said.
Exact same thing happened to me yesterday. Phone was fine when I put it on the charger and went to bed. Woke up to no screen. Had to use power button to turn off my alarm. Soft reset it multiple times with no change.
Luckily had a ubreakifix right up the road and they got it replaced in about 3 hours, free of course. My phone is not even 7 months old yet. Told me as soon as I brought it in that it's been a known issue with this model. Smh.