Gameloft games crashing on launch on Wi-Fi - Galaxy S6 Q&A, Help & Troubleshooting

This started happening today for some reason. If I try to launch Asphalt 8 on WiFi the game just force closes at Gameloft splash screen after a few seconds. If I turn WiFi off and data on it launches, and once I'm in game I'm able to turn it back on and then it doesn't crash anymore. Same goes for Modern Combat 5, with the difference that without at least data it asks you to switch it on so I can't even use that workaround, so I can't run the game whatsoever. The apps are regualrly purchased, in case you're wondering...
I'm currently running XtreStoLite 2.4 with Adam kernel and Xposed.
Any hint on what could be causing this?
I tried reinstalling, wiping cache, removing Xposed, even reflashing but nothing seems to help.

Check if WiFi router is functioning properly - I had some issues like that when my DNS was f**ked up and Play Games API was unable to establish connection with its server.

oposiasty said:
Check if WiFi router is functioning properly - I had some issues like that when my DNS was f**ked up and Play Games API was unable to establish connection with its server.
Click to expand...
Click to collapse
I just rebooted the router and now Asphalt 8 doesn't crash anymore! On the other hand MC5 is still crashing...maybe I'll try wiping cache and see if that helps.
Well, at least that's something, thanks for the heads up!
Edit: nvm lol, apparently that was just because the phone wasn't connected yet...the issue is still there sadly...

Same crashing issue with Asphalt 8 on my S6 running stock, no root, at AT&T. Since Lollipop Upgrade to 5.1.1, the last days of September, everytime I open Asphalt 8 it crash. I reported to Google Play Store.
Sent from my SAMSUNG-SM-G920A using Tapatalk

emilioaponte said:
Same crashing issue with Asphalt 8 on my S6 running stock, no root, at AT&T. Since Lollipop Upgrade to 5.1.1, the last days of September, everytime I open Asphalt 8 it crash. I reported to Google Play Store.
Sent from my SAMSUNG-SM-G920A using Tapatalk
Click to expand...
Click to collapse
So I guess we'll just have to wait this one out hoping for a quick update... It still sucks but at least now I know I'm not the only one getting this.

I'm tired of this issue with Asphalt 8. I spent good money via In app purchases. Got lots of cars in A and S categories.
Sent from my SAMSUNG-SM-G920A using Tapatalk

I had a similar issue with MC5 after a recent 5.1.1 update. After one user confirmed that MC5 was running using the same firmware, I tried a factory reset, and it worked.

Quick update? From Gameloft, sorry but that ain't happening soon. If you updated via OTA, try Factory Resetting, usual works after.

Yeah I guess I'll jump the gun then. Such an annoyance tho, it's just sad when the biggest gaming name on Android makes users go through this bs. Sure if there had been some bug in the IAP engine preventing people to spend money they would have fixed that in a heartbeat...

Rekan_ said:
Quick update? From Gameloft, sorry but that ain't happening soon. If you updated via OTA, try Factory Resetting, usual works after.
Click to expand...
Click to collapse
I have done two Factory Reset and Asphalt 8 don't open at my S6. Right now I have more than $50.00 in the blue color coins, as said I have spent good money at Asphalt 8 buying the best cars in A and S categories and in upgrading them. As said I already report this issue with Google Play Store. Lesson learned " Unfortunately, my money to Gameloft has stopped "
Sent from my SAMSUNG-SM-G920A using Tapatalk

I'm currently restoring through Titanium. I'll check if this does the trick amd report back, even tho from what I'm reading here there doesn't seem to be much hope...
Update: nope, didn't work.

Fun fact: Nova 3 (paid version) just works.

Just now November 4 Asphalt 8 was updated at Google Play Store. Bad, after the update, Asphalt 8 still crash, don't open, on my Galaxy S6.
Sent from my SAMSUNG-SM-G920A using Tapatalk

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.
Here is the screen shot regarding today, November 4 update.
Sent from my SAMSUNG-SM-G920A using Tapatalk

vnvman said:
I'm currently restoring through Titanium. I'll check if this does the trick amd report back, even tho from what I'm reading here there doesn't seem to be much hope...
Update: nope, didn't work.
Click to expand...
Click to collapse
Ok, after today November 4 update of Gameloft game Asphalt 8 at Google Play Store, the game don't open at my Galaxy S6. I proceed with a Factory Data Reset and Asphalt 8 is running back at my phone. I just hope that Gameloft fixed this crash issue forever and never again this issue come back. So for the moment just race fast at Asphalt 8.
Sent from my SAMSUNG-SM-G920A using Tapatalk

Bad news, on November 9 the game Asphalt 8 is crashing again. I proceed with a Factory Data Reset but the game don't open at my Samsung Galaxy S6. All my others apps from Google Play Store are working perfect, so this is not a fault of Google Play Store or my phone. Gameloft developers can't solve or fix this crashing issue.
Sent from my SAMSUNG-SM-G920A using Tapatalk

emilioaponte said:
Bad news, on November 9 the game Asphalt 8 is crashing again. I proceed with a Factory Data Reset but the game don't open at my Samsung Galaxy S6. All my others apps from Google Play Store are working perfect, so this is not a fault of Google Play Store or my phone. Gameloft developers can't solve or fix this crashing issue.
Sent from my SAMSUNG-SM-G920A using Tapatalk
Click to expand...
Click to collapse
Well that's pretty retarded. I also can vouch for that because on a clean flash of my ROM I tried installing both Asphalt and MC5, and yet they force closed anyway. It seems like the issue occurs whenever they try to connect to Play Games, maybe there's some conflict going on there...

vnvman said:
Well that's pretty retarded. I also can vouch for that because on a clean flash of my ROM I tried installing both Asphalt and MC5, and yet they force closed anyway. It seems like the issue occurs whenever they try to connect to Play Games, maybe there's some conflict going on there...
Click to expand...
Click to collapse
With Google Play Games enable or disable Asphalt 8 don't open at my Samsung Galaxy S6. Gameloft can't solve the crashing issue so maybe the best for me is just " let it go ".
Sent from my SAMSUNG-SM-G920A using Tapatalk

I have the same crash on my new note5. It worked for 3 days and now it crash at start.
If I open the game with my old note3 there is no crash and I am able to play again

Same here note 5 after 3 days asphalt 8 and gangster Vegas is crashing. .

Related

It's not RIIIIIIDGE RACER... however, we do have REEEEEEAL RACING!

I remember this game from my iDevice. Had a LOT of buzz. I've always favored the unrealistic Hollywood-ish adrenaline-based racers over these realistic ones, but nevertheless, a quality release is a quality release.
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They don't mention it, but it's also XPERIA PLAY OPTIMIZED!
Shows up in the launcher and everything.
I may do the whole video/article gig. Or I may just be enjoying how wonderful December has been for Xperia PLAY gamers.
REAL RACING 2 on Android: MARKET LINK
Not aviable in Germany :-(
Edit:
This is the Link to the german Version:
https://market.android.com/details?id=com.ea.game.realracing2_row
Download now ;-)
Gesendet von meinem R800i mit Tapatalk
Its getting really bad reviews at the moment about its data download.
Sent from my R800i using Tapatalk
I dont think mine's optimized, did you have to change any settings?
Only could get it through German guy's link that he provided.And Yeah I don't it's optimized as well.
Sent from my R800i using Tapatalk
It takes forever to download. 10 minutes and still 1% (7mb/449mb)
BULLSH*T
GetPatriotized said:
It takes forever to download. 10 minutes and still 1% (7mb/449mb)
BULLSH*T
Click to expand...
Click to collapse
Yep.Mine's stuck at 42%.Currently download's hardly working and even if you get past that,you'll probably end up paying for the full version after a few games,from what I've looked upon under the comments.
Sent from my R800i using Tapatalk
it isn't optimized xperia play what is this guys?
Hmm, doesn't appear to be Xperia PLAY optimized on my device. R800x with FXP050 ROM.
The icon appears in the xperia play app but the game doesn't play with the controls?
murat17 said:
The icon appears in the xperia play app but the game doesn't play with the controls?
Click to expand...
Click to collapse
Gimme about one hour to check this out for myself. I'm almost certain this is one of those low-region compatible cases where it only works on a certain few Xperia PLAY models since it did, in fact, show up in my Xperia PLAY Game Launcher.
My download's at 97% so I figure another hour should knock out that 3% >_>...
EDIT: Finished... and it appears I let the Xperia PLAY icon fool me. Shows up in the Game Launcher, but I can't even get the game to stay open for 2 minutes straight, much less control with Xperia PLAY's gamepad. Then again, I wasn't able to fully test every control option, so one of the non-automatic schemes may very well be the ticket.
I'm hoping the icon is an indication that this will soon be Xperia PLAY Optimized though.
I hope so, but then again doodle jump and SimCity are also featured in the launcher for me and dont have the controls :-/
TLRtheory said:
Gimme about one hour to check this out for myself. I'm almost certain this is one of those low-region compatible cases where it only works on a certain few Xperia PLAY models since it did, in fact, show up in my Xperia PLAY Game Launcher.
My download's at 97% so I figure another hour should knock out that 3% >_>...
EDIT: Finished... and it appears I let the Xperia PLAY icon fool me. Shows up in the Game Launcher, but I can't even get the game to stay open for 2 minutes straight, much less control with Xperia PLAY's gamepad. Then again, I wasn't able to fully test every control option, so one of the non-automatic schemes may very well be the ticket.
I'm hoping the icon is an indication that this will soon be Xperia PLAY Optimized though.
Click to expand...
Click to collapse
Came out with a bad version,i wonder what went wrong,well I'm looking forward to their next update as well..
Sent from my R800i using Tapatalk
On my Verizon R800x with Stock ROM 2.3.3 it shows up in my Game Launcher and it uses the controls. Got mine just from the previous link for the android market. Works fine. Thought the dwownloa is really realll really freaking slow.
jgregoryj1 said:
On my Verizon R800x with Stock ROM 2.3.3 it shows up in my Game Launcher and it uses the controls. Got mine just from the previous link for the android market. Works fine. Thought the dwownloa is really realll really freaking slow.
Click to expand...
Click to collapse
WUT....!!!
jgregoryj1 said:
On my Verizon R800x with Stock ROM 2.3.3 it shows up in my Game Launcher and it uses the controls. Got mine just from the previous link for the android market. Works fine. Thought the dwownloa is really realll really freaking slow.
Click to expand...
Click to collapse
How did you get it?Mine had problems all around.It can't be that 2.3.4 is having problems with it?
Sent from my R800i using Tapatalk
My Verizon play all stock and it doesn't use the controls..very sad as I would pay full price for this game
Sent from my R800x using XDA App
jgregoryj1 said:
On my Verizon R800x with Stock ROM 2.3.3 it shows up in my Game Launcher and it uses the controls. Got mine just from the previous link for the android market. Works fine. Thought the dwownloa is really realll really freaking slow.
Click to expand...
Click to collapse
I just downloaded it and the controls do not work no matter what I try. Which control method did you pick from the options menu? Is there anything else you may have done to get it to work?
Tried those aswell and nothing
It took just over an hour to download, shows up in the launcher and seems to play ok. I had a quick race without any problems.
The only gamepad buttons that seem to work are up, down and x when reading the manual and a couple of other menu bits. Tried different control settings but no luck yet.
Sent from my R800i using Tapatalk

Blitz Brigade out with Xperia Play full support!!!!!

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As you know, it was cancled sometime, and then just changed for relase, but as far we know, it should hit 9 May 2013, but in my opinion, for iOS first, then maybe month for Android. Hopefully I'm wrong, but for now, last possible gameplay and source .
CLICK!
[UPDATE:]
Nearly impossible but yes, Blitz Brigade is optimized for Xperia Play with full support, hell yeah! (thanks for fast reply poo-tang )
Also, it seems Gameloft still didn't leave our awesome device, and coming Gangstar Vegas (which won't be freemium!) should also got touchpanel support .
Another great newsis, that game is out right now, when it should be (the same date as iOS, and the same date as Gameloft stated sometime ago. The main problem with the game is that's freemium, but we all know we can easily make it better with some hacks (but don't ask how/where cause XDA is not the place for some type of warez!). To get the game now, follow Google Play link here ->
DOWNLOAD
Oh, and no info for now about XP support.
Yeah, I saw that as well, however when I went to look for the facebook post in question I could not find it on either Gameloft's or Blitz Brigade's facebook pages or any other social media outlets.
The same buddy, but I think it's even too long after they annouce it months ago so I think they should be ready - at least for iOS, so we can expect Android version ~month later .
Great game hope it will be xperia play optimized !!
It's out now
https://play.google.com/store/apps/details?id=com.gameloft.android.ANMP.GloftINHM
Downloading to test now. Really hope this has controls or we can kiss good bye to Gameloft ever supporting the Xperia Play again I believe. If this don't have controls future games won't either.
Sent from my LT30p using Tapatalk 2
Reply back if you download it and try . I'll download it this night, not faster . Thread will be updated once we checked XPlay support, no need to update now .
FULLY XPERIA PLAY OPTIMIZED and shows in launcher.
First thoughts -
1) heavy focused on IAP
2) Works great on Xperia Play not any noticeable lag on stock R800i tested on.
3) Good gameplay and like the fact it's a new take on FPS (Nice colorful without being another COD rip off)
4) Thank f##k Gameloft sorted the SD data compression, the game does not extract itself and stays at 1.29gb
5) Good touchpad controls (swipe to look)
Sent from my LT30p using Tapatalk 2
Dreams came true . Thanks poo-tang for fast reply, without you I will update it once I download myself so this night, but you're The Hero! And came with awesome info! Gameloft really don't want to leave us, and Gangstar coming to not be freemium, so another fingers crossed about XPlay support . Cheers! Thread updated!
Seams this game has Online multiplayer voice chat. Wonder how that will work out or effect gameplay, not to mention the look you would get in public shouting at ya phone
Example - You F#(king C##ts #@-)!? Beep beep beep why you shooting at me fools
LoL
(Btw I know shadow gun dead zone has this feature but as never spent money on VIP rooms I have not tested it out)
Sent from my LT26i using xda premium
I am on NXT LE with Lupus v8 1.2ghz / performance / cfq. And I have lag, in fact it lags for a sec then it borderline freezes on me and I have to pull the battery as the phone wont respond, anyone else having a similar issue?
poo-tang would you mind detailing what your running on your stock phone? Stock ROM, stock kernel, or if your modified kernel with stock rom etc. Thanks
Edit - I should mention the game is installed to internal memory and I have the sd speed boost at 4mbps, v6 supercharger. Thats it...
ozzmanj1 said:
I am on NXT LE with Lupus v8 1.2ghz / performance / cfq. And I have lag, in fact it lags for a sec then it borderline freezes on me and I have to pull the battery as the phone wont respond, anyone else having a similar issue?
poo-tang would you mind detailing what your running on your stock phone? Stock ROM, stock kernel, or if your modified kernel with stock rom etc. Thanks
Click to expand...
Click to collapse
Total Stock Sony 0.42 R800i Rom, just with Root and Ram manager (Hard Gaming). It does run ok on this Rom 99% of the time but i think there is a little generic game bug, as i do have the every once in a while (every 60 secs or so) freeze for a second then it starts back. This also happens on another device which is not an XP that i tested it on to, so i guess wait for an update to fix that. still not as bad as MC4 version 1 was
poo-tang said:
Total Stock Sony 0.42 R800i Rom, just with Root and Ram manager (Hard Gaming). It does run ok on this Rom 99% of the time but i think there is a little generic game bug, as i do have the every once in a while (every 60 secs or so) freeze for a second then it starts back. This also happens on another device which is not an XP that i tested it on to, so i guess wait for an update to fix that. still not as bad as MC4 version 1 was
Click to expand...
Click to collapse
Yea man, dont even get me started on how bad MC4 V1.0 was,lol,C:
Were lucky we even got Xplay support for this,otherwise we would have to use touchscreen,:C
im running nxt lte rom doom kerenl v14 runs smooth only issue i have keeps saying connection lost
Is it a complete free game (free2play)?
Gesendet von meinem R800i mit Tapatalk 2
Can I play with same character with my android phone and my iPad mini ?
Nexus 4 cihazımdan Tapatalk 2 ile gönderildi
On cm9 this game doesn't support touchpads, even with the fixes and touchpad activator. All my other games have working touchpads. Weird
[] CyberScopes []
So does this play smoothly on the play or is there lots of lag? Also does it show up in the games launcher?
Sent from my Xperia Play (r800x)
Shows in launcher. I haven't really been able to play it. For me its almost freezes for seconds at a time.
Sent from my R800at using xda premium
Could anyone please report if the touch pads work in this game on ics or jb?
[] CyberScopes []

[Q] quick question smiley face :) appearing on screen

i have a quick question, every now and then a smiley face appears on my screen.... its getting annoying
like this and then an "ok" button
do you know how to remove it ??
i have a theorie that when my signal is gone (cellular carrier) and then connects again the smiley face appears, the annoying thing is that where im at, i dont have that much signal so i have around 5 or 6 smiley faces every hour....
any info on this topic is appreciated
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may be the joker controls your phone now just kidding
Sent from my Nexus 5 using Tapatalk
:/
You're unlikely to get help without a screenshot
Sent from my Nexus 5 using Tapatalk
Lol. That's amazing.. I kinda want one! Ha ha
It's probably some app you have installed causing it
Sent from my Nexus 5 using Tapatalk
Did you install 3rd party apps (not from the Play Store)?
i have three installed apps not from the play store (i had them before) but this didnt happen, i already confirmed that everytime the network signal goes and comes back again this happens.... i dont know how to remove it, probably has to do with the 4.4.3 update :/
Sent from my Nexus 5 using Tapatalk
kicsrules said:
i have three installed apps not from the play store (i had them before) but this didnt happen, i already confirmed that everytime the network signal goes and comes back again this happens.... i dont know how to remove it, probably has to do with the 4.4.3 update :/
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Never heard of anything like this and it's most likely something else causing it (i.e. not 4.4.3, maybe a rogue app).
i've had the same apps since.... forever, is there an app to search for rogue apps ?
kicsrules said:
i've had the same apps since.... forever, is there an app to search for rogue apps ?
Click to expand...
Click to collapse
You could start with anti viruses and alike... or see what processes are running through adb / shell when the message shows up.
Connect the android to your computer running a live logcat and see what happens when that creepy smile shows up.
It's weird, never saw anything like that before, seems like from one moment to another will jump our of the screen and start hacking and slashing :b
Lol it's a 3rd party app. That you can be 100% sure of. If you were to boot your phone into safe mode it would stop happening.
This is really funny
Sent from my Nexus 5 using XDA Premium 4 mobile app
bblzd said:
Lol it's a 3rd party app. That you can be 100% sure of. If you were to boot your phone into safe mode it would stop happening.
Click to expand...
Click to collapse
probably it is, i don't know which app is to blame, i only installed spotify (new version)... right now i'm in safe mode, will leave the phone like that for an hour or so.... at the moment i've lost signal a couple of times and no smiley face has come up...
:silly:
Lethargy said:
Did you install 3rd party apps (not from the Play Store)?
Click to expand...
Click to collapse
yes, mozstumbler... i already removed it, still happening..
edit: in safe mode still happening
kicsrules said:
yes, mozstumbler... i already removed it, still happening..
edit: in safe mode still happening
Click to expand...
Click to collapse
Strange indeed. Could it be a network message of some sort? Though I haven't heard of it before, it's possible that it is a network connection acknowledgment of some sort.
here are my findings..
current network: TELCEL (mexico)
smiley appearing after loosing and regaining signal (doesnt matter if it has data enabled or not)
apparently theres a sim toolkit in every sim from TELCEL, i thought that it might be the main issue (toolkit is some services the network provider has )
current solution: changed runtime from dalvik to ART, has been almost 24 hrs without that smiley... just fyi
kicsrules said:
here are my findings..
current network: TELCEL (mexico)
smiley appearing after loosing and regaining signal (doesnt matter if it has data enabled or not)
apparently theres a sim toolkit in every sim from TELCEL, i thought that it might be the main issue (toolkit is some services the network provider has )
current solution: changed runtime from dalvik to ART, has been almost 24 hrs without that smiley... just fyi
Click to expand...
Click to collapse
I have the same problem using telcel, new nexus 5 and new Sim card
Sent from my Nexus 5 using XDA Free mobile app
smiley returned even after changed runtime.....
no fix has been found (yet)
im going to wait for the next OS update....
kicsrules said:
smiley returned even after changed runtime.....
no fix has been found (yet)
im going to wait for the next OS update....
Click to expand...
Click to collapse
Mine disappeared I'm using madhi rom and linear kernel
Sent from my Nexus 5 using XDA Free mobile app

[Q] Play store error RPC:S-7:AEC-0

I got my OnePlus one yesterday and all was good, installed a few apps from the playstore.
Then I updated play services and some firmware updates and get a 'RPC:S-7:AEC-0' error when I tried to install/update apps.
I've tried all the usual fixes, clearing data, removing accounts and rebooting and even a factory reset.
Still can't download any apps
Any ideas?
mixedape said:
I got my OnePlus one yesterday and all was good, installed a few apps from the playstore.
Then I updated play services and some firmware updates and get a 'RPC:S-7:AEC-0' error when I tried to install/update apps.
I've tried all the usual fixes, clearing data, removing accounts and rebooting and even a factory reset.
Still can't download any apps
Any ideas?
Click to expand...
Click to collapse
Same here! On my galaxy tab tab 10.1 and my galaxy S4.. Can not update or install apps anymore!
I got a notification saying my Play store services was out of date. Since you have a Galaxy Tab it probably isn't the firmware updates, did you get the same thing?
Same error on all my devices (Galaxy Note 3, Galaxy S III, Onda V975m). I think, it's server bug
I'm chatting with a guy from Play customer services. When I told him I had a OnePlus One he asked me if that was an Android phone
Same issue here on my Note 3 and Nexus 7 (and OnePlus). Get ready because it may be a while. Took over two months when it happened to me back in January of this year. Nothing works. Just something from Google's server side. Don't even waste your time taking steps to try and correct it, has to come from their end. Hopefully it's faster than two months this time.
Sent from my SM-N900P using Tapatalk 2
@jayharper08 i heard you copped an iphone to fix it. ?
Sent from my 1+1
jayharper08 said:
Same issue here on my Note 3 and Nexus 7 (and OnePlus). Get ready because it may be a while. Took over two months when it happened to me back in January of this year. Nothing works. Just something from Google's server side. Don't even waste your time taking steps to try and correct it, has to come from their end. Hopefully it's faster than two months this time.
Sent from my SM-N900P using Tapatalk 2
Click to expand...
Click to collapse
Any ideas as to what the problem was?
mixedape said:
Any ideas as to what the problem was?
Click to expand...
Click to collapse
They never explained it to me. Just one day it started working about a week after I filed a BBB complaint. All they said when it started happening was something with their servers on certain Google accounts.
Hi,
I have exactly the same problem since yesterday on my Note 3 and Nexus 7, I have tried everything new firmware, delete cache and data from play store and services framework, sign out and sign in and several other things but nothing seems to work. I hope they fix it soon
Hellerox said:
Hi,
I have exactly the same problem since yesterday on my Note 3 and Nexus 7, I have tried everything new firmware, delete cache and data from play store and services framework, sign out and sign in and several other things but nothing seems to work. I hope they fix it soon
Click to expand...
Click to collapse
Nothing will work. You can try everything you can think of, but the fix is going to have to come from Google server side. All you're going to do is get frustrated. I can't tell you how many times I waned to throw my phone out the window when this happened to me earlier this year. We'll just have to wait and try and keep calm, lol.
wooooosaaah
Sent from my 1+1
I have this same issue with my Nexus 5, Nexus 7, and the web store. My account is effectively cut off from the Android ecosystem at this point. This freaking sucks.
Eescalation ticket - Error rpc.s-7.aec-0
I have the same problem...
I've contacted Google here in the Netherlands and they made an escalation ticket.
They will give a response within 48 hours. As soon as I hear something from Google I will post it...
Peter
peterwijntje said:
I have the same problem...
I've contacted Google here in the Netherlands and they made an escalation ticket.
They will give a response within 48 hours. As soon as I hear something from Google I will post it...
Peter
Click to expand...
Click to collapse
How did you go about contacting them ?
peterwijntje said:
I have the same problem...
I've contacted Google here in the Netherlands and they made an escalation ticket.
They will give a response within 48 hours. As soon as I hear something from Google I will post it...
Peter
Click to expand...
Click to collapse
That's all we can do is contact them and let them know. Believe me, it is no fun and I feel for anyone who goes through this.
I contacted them last night.
Anyone having issues, please contact them at [email protected]
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Alternatively, open your Play Store, press menu, then select "help". There will be a "contact us" option in the top right. (For US users anyhow. Not sure for other regions) You can request to have them call you.
Sent from my SM-N900P using Tapatalk 2
shaneledford said:
How did you go about contacting them ?
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I setup a chat session. You can do it by going into the help centre of the Google Play Store
Best regards,
Peter
I have a ticket raised as well. The customer service rep asked me to send some screen shots of the issue, we'll see what happens.
Same here on all my devices.
It sucks; I reset and install an fresh rom ... I have no app now .... Grrrr
I have this on my GNote 2 (Verizon) as of last night; never heard of it before and the dearth of information on the internet indicates it is a pretty obscure problem. I have my phone backed up via TiBu, so I am not too fraught. Support had me factory reset the phone, no dice -- even other accounts can't instal anything.
Left with a phone with no apps, I activated an old iPhone 4s that was one of my kids before the last round of hand me downs. Surprisingly not awful, but the screen is a postage stamp. Boy, do I miss 4G.

Question Stuttering Issues on Just-Recived Red Magic Pro 7

Fired the phone up to find even the simplest games (Candy Crush!) freeze for a second over and over (audio, also) while playing, never mind even trying to load Genshin Impact. Reset twice and still the same. It even affects YouTube vidoes, hell, ANY video. Red Magic US Canada site is wonky and very difficult to get hold of someone or even a return form. Anyone else having this problem?
jeepguynola said:
Fired the phone up to find even the simplest games (Candy Crush!) freeze for a second over and over (audio, also) while playing, never mind even trying to load Genshin Impact. Reset twice and still the same. It even affects YouTube vidoes, hell, ANY video. Red Magic US Canada site is wonky and very difficult to get hold of someone or even a return form. Anyone else having this problem?
Click to expand...
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With gaming performance I don't have any issue and no stuttering at all. Are you running the game with game space switch on?
What is btw your software version here in Europe it's NX709J_EUcommon_V4.08
Yes, Game Space, everything. Even videos stall. I think I just got a bad one, but getting hold of soemone to return is a nightmare. Hmmm...my version is NX709J_UNcommon_V3.08 with no option to upgrade.
jeepguynola said:
Yes, Game Space, everything. Even videos stall. I think I just got a bad one, but getting hold of soemone to return is a nightmare. Hmmm...my version is NX709J_UNcommon_V3.08 with no option to upgrade.
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hmm kinda weird i hope they provide the full rom for Global version on the site. or maybe a update with some fixes but we already know that the software support on redmagic phones are bad.
I THINK I finally figured it out. Once you set everything up and update apps, there is ANOTHER prompt to Finish Setting Up Your RedMagic Pro 7. If you hit that, it really doesn't do anything other than says it's finishing up, and after it's done THAT's when the stuttering begins on videos and games. Unfortunately, the prompt keeps popping up daily, which you can dismiss but only for the day, as it rears its head the next day. Anyway, working fine now and I really like the phone. But beware, good luck getting anything other than canned responses from the Nubia support line. I kept insisting I wanted to return the phone and they kept asking additional questions about the make/model, etc. which was just going to continue until the 2-week return period was up. If anyone discovers a way to delete this prompt, please let me know.
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jeepguynola said:
I THINK I finally figured it out. Once you set everything up and update apps, there is ANOTHER prompt to Finish Setting Up Your RedMagic Pro 7. If you hit that, it really doesn't do anything other than says it's finishing up, and after it's done THAT's when the stuttering begins on videos and games. Unfortunately, the prompt keeps popping up daily, which you can dismiss but only for the day, as it rears its head the next day. Anyway, working fine now and I really like the phone. But beware, good luck getting anything other than canned responses from the Nubia support line. I kept insisting I wanted to return the phone and they kept asking additional questions about the make/model, etc. which was just going to continue until the 2-week return period was up. If anyone discovers a way to delete this prompt, please let me know.
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Have you tried updating the phones the firmware on the site is newer version.
You can download the zip file on your phone and update the phone using the local software update mode.
Maybe you can clear the cache of the Google apps.
For me the Google play store system update is stuck on December update for now.
I've cleared the cache on just about everything. Stupid question, but where can I find the firmware version on my phone? I dont see it anywhere under About Phone
jeepguynola said:
I've cleared the cache on just about everything. Stupid question, but where can I find the firmware version on my phone? I dont see it anywhere under About Phone
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Go to system update and you will see the region and the version .
i had this same problem on my redmagic 7. I posted a youtube video that i had to show to the redmagic repair. I ended up sending it back for a refund and getting the redmagic 7 pro.
I finally figured it out, after the setup, it came back with a "Finish setting Up Your Phone" prompt, which caused the stuttering after reboot. There was nothing else to set up anyway, so I reinstalled, ignored the prompt and disabled the Android Set-Up function, buried somewhere deep. It worked and since the recent updates have had no problem whatsoever. Nubia help is awful they just keep repeating things and telling me they're working on it.
Koudy69 said:
Have you tried updating the phones the firmware on the site is newer version.
You can download the zip file on your phone and update the phone using the local software update mode.
Maybe you can clear the cache of the Google apps.
For me the Google play store system update is stuck on December update for now.
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Click to collapse
I've got the NX709J... running on
NX709J_UNCommon_V3.19 and I'm having same issue... Wasn't doing it on the previous version 3.17.. you can try updating using ADB.. work for me
Dont update from 4.17 to 4.19
This update broken stability system.
Now shuttering phone. when browsing the internet, do i generally feel that the system is not running smoothly now.Phone charging slowed when temperature is above 40 ° from 100w to 50-70w. is it possible to roll back the updates? without losing data?

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