Hi, I just purchased a brand new (sealed) OnePlus one from ebay which was RMA'd by the previous user due to some bootloader issue. The phone is great but I am having some touch screen issues when typing as it sometimes doesn't recognise my touches. I installed the 'ghost touch display tester' app and 'Yet another multitouch test app' and both prove that there is something wrong with the touch screen. I still have a chance to return the device back to the seller as I only received it yesterday but I wanted to know if there are any other fixes available that I could try as I really like the device. I am running the latest cm12.1 stock rom. I searched online and there is an option to install a custom kernel but I would rather not as I have previously bricked a phone in doing so.
Do you think Nexus 6 would be a better option as its only £40 more to buy at the moment.
Thank you in advance for your help.
can you go in settings , about phone and tell us on which build you are?
effry said:
can you go in settings , about phone and tell us on which build you are?
Click to expand...
Click to collapse
I am running Build LMY48B.
Related
Hi,
I've been using using the Endymion 3.1 ++ ROM for about two months and everything has been OK until I found out that it's recently started doing a weird thing - when I lock the screen by the hardware button, the screen randomly turns on as if I unlocked the phone. I don't recall making any changes that could possibly influence this.
Any advice?
Thanks
Pride4u said:
Hi,
I've been using using the Endymion 3.1 ++ ROM for about two months and everything has been OK until I found out that it's recently started doing a weird thing - when I lock the screen by the hardware button, the screen randomly turns on as if I unlocked the phone. I don't recall making any changes that could possibly influence this.
Any advice?
Thanks
Click to expand...
Click to collapse
Does it happen on any other ROM, or only on Endymion? Have you tried Reaper and tried to reproduce the problem there?
I'm quite inexperienced in this business - I've rooted and installed my phone because it got broken during an official upgrade to a higher Android version. Therefore, Endymion is the first and only custom ROM I've tried so far and to be honest I don't feel like backing up and setting up everything on my phone again. (unless I actually have another choice, that is)
And I'm using the Unity kernel from this forum if it could help.
Pride4u said:
I'm quite inexperienced in this business - I've rooted and installed my phone because it got broken during an official upgrade to a higher Android version. Therefore, Endymion is the first and only custom ROM I've tried so far and to be honest I don't feel like backing up and setting up everything on my phone again. (unless I actually have another choice, that is)
And I'm using the Unity kernel from this forum if it could help.
Click to expand...
Click to collapse
Why use Unity kernel with Endymion when Endymion kernel is excellent on the ROM by itself?
I would suggest you try another ROM like Reaper and see if the problem persists...
Someone who appeared to quite well-versed in rooting etc. advised me to use "a faster kernel" and suggested the Unity kernel. I don't understand this a tiny bit so I followed the advice. However, I don't think the kernel is the cause because I installed it long before the problem occured.
Pride4u said:
Someone who appeared to quite well-versed in rooting etc. advised me to use "a faster kernel" and suggested the Unity kernel. I don't understand this a tiny bit so I followed the advice. However, I don't think the kernel is the cause because I installed it long before the problem occured.
Click to expand...
Click to collapse
Why I asked you to try another ROM is because if my hunch is correct, you have a hardware problem... I just didin't want to say it till we had ruled out the software issue. This is the exact same thing that happened to my wife's phone a month after purchasing it (Desire S) and HTC put it down to a hardware problem (mainboard) and replaced the device free of cost under warranty (wife never allowed me to touch her phone, so it was S-on, stock!!)
I hope you don't have the same problem, but it sounds exactly like the problem my wife's phone had... the only way is to flash another ROM and see if the issue persists. Make a nandroid backup. What have you got to lose?
What I've got to lose is the time spent, but I guess I have no other choice so I'll get around to it as soon as I find the time.
If it's HW problem I may encounter some trouble as I've bought the phone from an e-shop that sells unofficially distributed phones because they offer considerably lower prices, although it is true that the customer service and complaints may be rather poor.
I'd have to send the phone to them and wait like a month or so until they finally decided that my complaint wouldn't be accepted :-D Not to mention that I would have to unroot the phone and change it back to the S-ON setting.
Anyway, let's hope for the best.
Shameless bump - I'd like to ask a question about Titanium Backup.
I've backed up my installed apps but would like to know whether it will be OK if I back up the system and user data - I don't if it matters that the data will be from a different ROM - in other words, if the system structure doesn't change.
For contacts backup Google sync will be the best I guess.
EDIT:
Installed Reaper 1.6 and the problem is gone. I lost some data in the process as Titanium backup didn't back up the notes from Endymion HTC Notes, never mind, though.
EDIT2: EPIC FAIL! I was probably just unlucky not to see the phone flashing for a long time but today I've seen the screen turning on of its own accord again. Repair service, here I come! :-(
Hi All
Received my SH-G920I (unlocked) and for the last 2 days I faced three occasional reboots.
Once it was when phone was idle, then when I try to unlock it and once it was in the middle of web browsing.
It looks like "fast" reboot, when only "Samsung" logo displayed briefly and phone is quickly coming back to working mode. Sometimes after such reboot screen and soft buttons aren't responding and I have to turn it off/on with power button. Them it back to normal
Any ides what is it?
Thank you.
My G920i (got it from eBay) is doing the same thing...hope it's not a hardware issue...
iShihx79 said:
My G920i (got it from eBay) is doing the same thing...hope it's not a hardware issue...
Click to expand...
Click to collapse
Yes, my from eBay as well. For last 24 hours it worked without reboots. Not sure how promising this might be....
Bought a G920I from ebay myself, arrived yesterday. So far noticed :
- 2 soft reboots (really dim Samsung boot animation, then fine)
- CONSTANTLY reboots on mains charger all night (annoying as it was lighting up in middle of night)
- Reboots on wireless charger constantly (standard Qi cheap one - not sure about officiall)
I have not rooted my phone, it's completely stock.
Is this just the G920I or are other people having problems? I am thinking of returning it for the G920F model.
Better to replace it.
Sent from my Lenovo A680_ROW using XDA Free mobile app
Anutrix said:
Better to replace it.
Sent from my Lenovo A680_ROW using XDA Free mobile app
Click to expand...
Click to collapse
It seems I'm not the only one though. I wonder if it's a software issue with it being a soft reboot
crupton said:
It seems I'm not the only one though. I wonder if it's a software issue with it being a soft reboot
Click to expand...
Click to collapse
Who was your seller one Bay? Maybe it is the problem of specific shop/batch.
I have the same problem with a SH-G920F
My god! I started a new thread about this without finding this first. I bought my 920i from the same seller and am facing the same problem! So any idea if this is a batch issue or general issue that quite a few are facing? I have asked for a refund and hope that I am not charged a restocking fee , which in this case is 20% which is too much.
I sent request to Samsung support so they advise if this is hardware issue and we should replace the device or software one that can be mitigated.
mrootman said:
I sent request to Samsung support so they advise if this is hardware issue and we should replace the device or software one that can be mitigated.
Click to expand...
Click to collapse
Please keep us posted ! I think this could be a software issue
On top of the random "soft boot" my S6 has has an issue with the SIM tray not sitting completely flush with the frame. The top portion (the section where you can insert the ejection pin) tends to stick out a little bit (about 0.1 or 0.2mm). I have had quite a few phones with similar designs (iPhone 6+, M8, M9) and this is the first time I run into this kind of issue. I am starting to think this particular batch has a bad QC or something. I message the eBay seller yesterday asking for a return/refund but have not hear back from them yet. A little bit frustrating to say the least.
So you are facing soft boot issues and sim card tray issues? That sucks. I heard back from the seller and he asked me if I wanted an exchange or refund. I have asked for a refund and am expecting RMA any time today. Seller has also increased the price to 839 now.
Yea, it definitely sucked. How did you contact the seller on eBay, did you just asked him a general question or you used the specific "return" link? I think I can going to request a refund too as this point. I was trying to be nice by avoiding the use of the "requesting a refund" link as I think it count against the seller but they are not replying to the question I initiated yesterday at all.
Thanks,
iShihx79 said:
Yea, it definitely sucked. How did you contact the seller on eBay, did you just asked him a general question or you used the specific "return" link? I think I can going to request a refund too as this point. I was trying to be nice by avoiding the use of the "requesting a refund" link as I think it count against the seller but they are not replying to the question I initiated yesterday at all.
Thanks,
Click to expand...
Click to collapse
I sent him a general question and explained the reboot issue and this was his reply :
Hello,
We are so sorry to hear that the item you purchased is not up to standards. We are more than happy to further assist you. First we need to know if you would like an exchange or a return. After you have answered us, which are to your liking, then we can respond to you with a RETURN MERCHANDISE AUTHORIZATION.
If you have any other questions or concerns, please feel free to respond to this email or call our customer support line (1866 603 0638) .
Thank YOU!!!
-UnlockedCellPhoneKings
P.S. Emails are answered in the order they are received
We are here for you Monday- Friday from 9-5 Eastern
You can also reach us by phone at 1866-603 0638 "
Since it is the weekend so they may take some time to reply but so far they have been co operative. I am definitely getting a refund and I hope they don't apply the restocking 20% fee. It breaks my heart because I really liked this phone.
Back to the Oneplus for now.
Samsung support replied, that they are unable to provide any information since I have non US model. They sugested to seek resolution with the support in country where device was purchased or directly with retailer.
So, guys, are you all returning it?
mrootman said:
Samsung support replied, that they are unable to provide any information since I have non US model. They sugested to seek resolution with the support in country where device was purchased or directly with retailer.
So, guys, are you all returning it?
Click to expand...
Click to collapse
Honestly I really like the phone alot and would've most likely kept it if not for the raised SIM Tray. The random soft boot really didn't bother me as much as the physical SIM tray issue.... I liked how this int'l version can change the APN settings for you depends on what SIM card you are using (I tried both T-Mo and AT&T) which I know the AT&T version will not even I get it unlocked. But then the AT&T model is built in Korea verses the int'l version which is built in Vietnam. Not sure if is correlated but T-Mobile's version is also built in Vietnam and there seems to be quite a bit of issues with that batch too.
mrootman said:
Samsung support replied, that they are unable to provide any information since I have non US model. They sugested to seek resolution with the support in country where device was purchased or directly with retailer.
So, guys, are you all returning it?
Click to expand...
Click to collapse
I am still confused about what I am going to do. I like everything else about the phone and I think this reboot issue should be fixed via a software update , but the question is , are there enough of us facing this issue for samsung to do something about it?
ecksreturns said:
I am still confused about what I am going to do. I like everything else about the phone and I think this reboot issue should be fixed via a software update , but the question is , are there enough of us facing this issue for samsung to do something about it?
Click to expand...
Click to collapse
I like it as well, but a minute ago it will not turn on untill I pressed on power button and then he made soft reset again. It doesn't look good.
HI, It is happening to me too. I have same phone. Had it for about a week and last 2 days it rebooted itself 3 times. Any news about it?
Bought a shield tablet from a guy on Craigslist. Turns out it's the older one with the bad battery and the recall for this serial number has already been claimed (big surprise)! Is there anything I can do to fix this tablet besides just buy another one and making sure it has the right battery? Hard lesson is learned.
The seller stated that this WAS the replacement tablet. I don't know if that's true, but it does have TWRP installed and is unlocked. After some searching, I saw that nvidia says the new battery model might not show up if the device is modified. I.e., not 100% convinced I got scammed. Only about 99%! . I'm scared to try to update with a ROM now because of it. The build is from August of 2015
apollyon0810 said:
The seller stated that this WAS the replacement tablet. I don't know if that's true, but it does have TWRP installed and is unlocked. After some searching, I saw that nvidia says the new battery model might not show up if the device is modified. I.e., not 100% convinced I got scammed. Only about 99%! . I'm scared to try to update with a ROM now because of it. The build is from August of 2015
Click to expand...
Click to collapse
If it boots to twrp thats awesome. Be positive .. Take your time search, ask and find out all possible scenarios. Kill- Swich is a good tobic to search about.
UPDATE: It's all about the bootloader.If it's Unlocked you are saved.
I got everything updated and am running the latest TWRP and Bliss ROM. Everything is working fine, I just don't know how concerned I should be about the battert.
As mentioned read the kill switch thread.
From what I could tell, if my bootloader is unlocked and I'm on a third party ROM, I should be golden. Am I mistaken?
Well first off find out if you have the bad battery or not. And second look at the threads regarding replacing that pack with others imho you could find a broken screen k1 model put the battery and Mobo in your pyro have the stylus and the new board...
did the killswitch activate or can you boot into fastboot?
For example i was browsing reddit earlier and it was almost in the 60s. The room temperature is 24º so this is way too high.
My phone has always done this though, i think it may have come defective but it's 2 years old now and still works so it's not that bad.
I was just wondering if i could do something like undervolt or maybe turn off a core that may be causing the problems? Or maybe there's an accessory i could buy to work as a sort of better heatsink?
Looking for any help and suggestions, thank you.
Maybe rooting the device and removing the bloatware (Joy Launcher, File manager, other TCL apps you do not use ...) would help. Since I did this, my idol3 runs much better.
Is the phone running a stock or custom ROM?
audit13 said:
Is the phone running a stock or custom ROM?
Click to expand...
Click to collapse
I'm using Resurrection remix from here
https://forum.xda-developers.com/idol-3/development/rom-idol-3-5-5-t3616675/page8#post73661235
It already overheated before i installed it though
I just spoke to my brother. He's been using the 6045I for about a year with no problems on a stock MM ROM. He tells me it gets really warm after playing a simple game like solitaire or browsing for 15 minutes. This started about a week ago so I am going to request an RMA.
I have a brand new in the box Idol 3 (6045i) that I am setting up for him. When I booted the phone, it was running stock LP. I updated it to stock MM via OTA, installed about 7 Play Store updates, and it's still really cool to the touch.
I'm not sure which model you have but it may be common to the 5.5" Idol 3?
audit13 said:
I just spoke to my brother. He's been using the 6045I for about a year with no problems on a stock MM ROM. He tells me it gets really warm after playing a simple game like solitaire or browsing for 15 minutes. This started about a week ago so I am going to request an RMA.
I have a brand new in the box Idol 3 (6045i) that I am setting up for him. When I booted the phone, it was running stock LP. I updated it to stock MM via OTA, installed about 7 Play Store updates, and it's still really cool to the touch.
I'm not sure which model you have but it may be common to the 5.5" Idol 3?
Click to expand...
Click to collapse
Ok but i was looking for answers other than "i guess you're ****ed m8".
Unfortunately, I don't have an answer to the problem. I'll be sending my bother's phone in for warranty service.
Update: since the was not sold in the usa, Alcatel will not warranty the phone as the phone was sold by a Canadian carrier with a 1 year warranty. I also noticed that the power button doesn't always work so I'm going to scrap the phone. Not worth it to fix it.
Hi Guys, Super frustrated. Just got an essential phone that had a broken screen. Got a replacement screen from amazon and it worked ok but no touch. Called Amazon and got a second one and nothing. These were the highest rated ones online. So I checked with the seller and he had stock rom and said he never rooted. Bootloader shows lock, I downloaded and sideloaded the March update from Essential and still no touch.
I've been reading all the posts but most discuss folks who had rooted devices with issues. This phone is essentially stock.
Not sure what to try next.
Am I really the first one to have this issue?
luisrm02 said:
Am I really the first one to have this issue?
Click to expand...
Click to collapse
No...
But if you've been thru the update process... And still don't have touch... I'm going to blame the hardware repair...
Sent from my PH-1 using Tapatalk
@luisrm02 did you try to unlock bootloader and boot to TWRP? If touch works in TWRP you have software issues... but if no - you need hardware repair, as @rignfool told.. (